CN110498313A - A kind of processing improvement device and method of elevator emergency failure - Google Patents
A kind of processing improvement device and method of elevator emergency failure Download PDFInfo
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- CN110498313A CN110498313A CN201910792314.2A CN201910792314A CN110498313A CN 110498313 A CN110498313 A CN 110498313A CN 201910792314 A CN201910792314 A CN 201910792314A CN 110498313 A CN110498313 A CN 110498313A
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- elevator
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- property
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Classifications
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B66—HOISTING; LIFTING; HAULING
- B66B—ELEVATORS; ESCALATORS OR MOVING WALKWAYS
- B66B5/00—Applications of checking, fault-correcting, or safety devices in elevators
- B66B5/0087—Devices facilitating maintenance, repair or inspection tasks
-
- B—PERFORMING OPERATIONS; TRANSPORTING
- B66—HOISTING; LIFTING; HAULING
- B66B—ELEVATORS; ESCALATORS OR MOVING WALKWAYS
- B66B5/00—Applications of checking, fault-correcting, or safety devices in elevators
- B66B5/02—Applications of checking, fault-correcting, or safety devices in elevators responsive to abnormal operating conditions
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- Indicating And Signalling Devices For Elevators (AREA)
Abstract
The processing that the present invention provides a kind of elevator emergency failure improves device and method, reduce elevator operation cost, ensure that the elevator faults of the security of the lives and property report intelligent processing system and method for repairment, this method passes through elevator by the oppressive push button for emergency call pressed and be arranged in lift car, by elevator dependent failure information by being sent to cloud platform；After cloud platform receives fault message, property terminal, maintenance staff's terminal, contact staff's terminal are sent by information such as elevator position, failures；After maintenance staff see fault message in maintenance staff's terminal, emergency processing is participated at the first time, specialized guidance opinion is provided and rushes for fault in-situ；After contact staff sees fault message in customer service terminal, the processing of addition emergency provides mood for stranded passenger and pacifies；After property personnel see information, fault in-situ is rushed at once using apart from nearly advantage, and interact with maintenance, customer service, stranded passenger, be jointly processed by failure.
Description
Technical field
When occurring to close the emergencies such as people the present invention relates to elevator intelligent field, especially elevator, elevator is oppressive
Member, property personnel, elevator company contact staff, elevator company's maintenance and other emergency assistance personnels are how at quick response
Reason, especially saves and pacifies trapped person.
Background technique
Develop recently as development of Mobile Internet technology, traditional industries are started benefit by the impact from Internet technology
Workflow, working method, the technical solution realization etc. for changing and optimizing traditional industries with Internet technology, promotes business processing
Efficiency improves business service quality, reduces service operation cost.
It is still in the primary stage in the application of elevator industry, Internet technology, does not occur comparison system still at present
Solution and product, can operation flow to elevator industry and method, working efficiency etc. produce bigger effect.
The status of elevator industry is when elevator is there are when failure, and either artificial discovery failure or elevator itself monitors system
Monitor that failure initiates alarm, it is necessary to initiate to report for repairment dependent on owner or property personnel, the mode for reporting failure for repairment is to pass through electricity
Emergency call button inside ladder perhaps dials hotline mode when property or elevator company receive Trouble Report,
Maintenance personal, maintenance personal are manually then assigned by third party's elevator maintenance company of elevator company or the commission of elevator production company
After being connected to work order, the scene of rushing for is handled, treatment process and after being disposed to elevator maintenance company report progress.It is whole
During a, registration (maintenance company or elevator company's customer service heat are received from elevator faults report (owner or property are completed), failure
Line), arrange maintenance staff (maintenance company), maintenance staff repair (maintenance staff), feedback maintenance progress (maintenance staff to
Maintenance company), links are all manually to complete, and each link communication cost is very high, and operation flow is very long, and inefficiency is made
At poor user experience, operation cost is high.
The present invention is based on me application No. is 201710055302 .2, Authorization Notice No. CN 106586753 B, entitled
The invention of the patented invention of " a kind of elevator faults report intelligent processing system and method for repairment ", proposes on the basis of original invention and changes
Into device and method, can more efficiently quickly processing elevator faults when trapped person relief.
Summary of the invention
The object of the present invention is to provide a kind of device and method that elevator emergency troubleshooting is trapped in elevator passenger, the party
Method can be substantially improved response speed when elevator closes people, reduce trapped person's stranded time, the efficiency of hoisting elevator company service,
Elevator company's operation cost is reduced, can be reduced because elevator pass is artificial at life and property loss.
A kind of processing of elevator emergency failure of the present invention improves device and method, includes the following steps:
A, emergency reports for repairment；
The emergency reports for repairment, is to be provided with the key being electrically connected with elevator motion control device in lift car and report for repairment and press
Key；When reporting key for repairment by an oppressive key of pressing in elevator generation Guan Renshi, elevator, elevator motion control device then will include identification
The elevator of the elevator uniquely indicates ID, elevator title, elevator faults phenomenon or reason, elevator geographical location, is stranded in elevator
The information such as video and image are sent to elevator cloud platform by network；
B, after cloud platform receives fault message, the object that ID further determines that elevator position, elevator ownership is uniquely indicated according to elevator
Industry, maintenance staff, elevator company contact staff；Elevator faults information is notified above-mentioned participant by cloud platform, is initiated by being stranded
The multi-party participation video or voice communication that personnel, elevator company's customer service, elevator maintenance staff, property personnel collectively constitute；
C, fault message is issued one or more maintenance staff simultaneously by cloud platform, and the maintenance staff for receiving task at first can then add
Enter above-mentioned multi-party video or voice conversation；If necessary to maintenance staff fault in-situ can be rushed for immediately according to elevator geographical location.
D, fault message is issued the property center of elevator ownership by cloud platform simultaneously, is added after property personnel are notified
Multi-party video or voice conversation are stated, while property sends treatment people to rush for oppressive elevator on-site at the first time；
E, contact staff, which is mainly responsible for, pacifies and dredges to by oppressive progress mood, and maintenance staff are responsible for professional technique according to scene
Video with by it is oppressive exchange collect information, property be responsible for on-site coordination and scene actively situation processing.
Beneficial effects of the present invention: this method is reported for repairment using one key of emergency, transmits information, Yun Ping to cloud platform in time
Platform is simultaneously sent to infrastructure management company, elevator customer service, maintenance staff after receiving, and the participant that efficiently coordinates all quarters concerned is jointly processed by urgent electricity
The oppressive situation of ladder, in elevator under the assistance of video and voice, each side participant can understand in time under a session-context
Field condition, property are on the scene immediately nearby, and maintenance staff provide professional technique processing scheme, and customer service then provides emotion mood
Alleviation is pacified by oppressive uneasiness and fear.
Above-mentioned elevator malfunction emergency processing unit and method, setting and elevator motion control device in lift car
The carriage display screen of electrical connection；When an error occurs, trapped person presses one-key emergent initiation by the key guarantee on the display screen
Relief.
Above-mentioned elevator emergency fault treating apparatus and method are arranged in lift car and are electrically connected with elevator motion control device
The audio/video communication device connect can participate in multi-party audio-video meeting by audio/video communication device by oppressive when an error occurs
Words.
Above-mentioned elevator emergency fault treating apparatus and method are arranged in lift car and are electrically connected with elevator motion control device
The carriage display screen connect；In step C, D, E, cloud platform will also be by network by participant, including property personnel, maintenance people
Member, contact staff relevant information and take treatment measures, progress situations such as be sent to carriage display screen and show, just
Oneself situation and processing progress are understood in time in trapped person, are pacified by oppressive uneasy mood.
Above-mentioned elevator emergency fault treating apparatus and method, in the display device of property installation cloud elevator cloud platform connection；
In stepb, cloud platform will be also pushed in time property display screen by elevator faults and be shown, and further according to urgent
Situation carries out the alarms such as voice, whistle.
Above-mentioned elevator emergency fault treating apparatus and method configure the aobvious of connection elevator cloud platform in elevator contact staff
Display screen equipment；In stepb, cloud platform will be also pushed in time (directly or indirectly, possible under indirect case by elevator faults
Pass through customer service system and carry out customer service distribution) elevator customer service display screen shown, and further according to emergency carry out voice,
The alarms such as whistle.
Above-mentioned elevator emergency fault treating apparatus and method configure setting for connection elevator cloud platform in elevator maintenance staff
Standby (may be mobile phone or equipment for customizing)；In stepb, cloud platform will be also pushed in time by elevator faults (directly or
Connect, maintenance staff's distribution may be carried out by task system under indirect case) maintenance staff's device end, and further according to tight
Anxious situation carries out the alarms such as voice, whistle.
Above-mentioned elevator emergency fault treating apparatus and method, elevator cloud platform have a key repair module interface, Yun Ping
After the key that people (oppressive) is reported in platform reception for repairment reports for repairment, and pass through elevator title, geographical location, failure that network will identify elevator
Information is sent to property terminal, maintenance staff's terminal, customer service terminal；Subsequent step B, C, D, E are carried out again.
Elevator cloud platform has elevator management module, estate management module, maintenance management module, task management module；With
In sending property terminal for elevator position, fault message, the progress of maintenance task and disposition, and subsystem is handled to task
System sends maintenance job order；
Elevator management module has elevator title, elevator position data corresponding with elevator title；
Estate management module, with the infrastructure management company's data for managing the elevator corresponding with elevator title；
Maintenance management module, maintenance staff's data with maintenance corresponding with the elevator title elevator；
Task management module, for manage fault message that all key reporting apparatus and barcode scanning reporting apparatus report and processing,
Analysis, and generate maintenance job order and distribute to task processing subsystem；
Task processing subsystem for the list that receives an assignment, and sends job order to specified maintenance staff's terminal, if maintenance people
Member receives maintenance task, after progress and disposition that maintenance task is fed back by maintenance staff's terminal, by maintenance task into
Degree and disposition are sent to cloud platform；
Maintenance staff's terminal, is held by maintenance staff, passes through network connection with cloud platform；
Property terminal is arranged in infrastructure management company, passes through network connection with cloud platform;
Customer service terminal is arranged in client service center, passes through network connection with cloud platform；
Dialog processing subsystem, for managing the multi-party audio-video meeting such as trapped person, maintenance staff, property personnel, contact staff
Words.
Detailed description of the invention
Fig. 1 is elevator emergency fault treating apparatus figure.
Fig. 2 is the block diagram of terminal subsystem；
Fig. 3 is a kind of possible maintenance, customer service and property subsystem function interface；
Fig. 4 is elevator emergency troubleshooting process.
Specific embodiment
The following further describes the present invention with reference to the drawings.
As shown in Figure 1, elevator emergency fault treating apparatus proposed by the present invention includes that following components are constituted:
Elevator display subsystem: elevator display subsystem is typically mounted in lift car, provides the quick of emergency processing
Entrance is a set of custom hardware plus software sharing, when passenger-in-elevator has found elevator faults, by pressing or touching in the terminal
Key initiate one key of emergency report for repairment, reporting terminal automatically by elevator relevant information (including but not limited to: identifying elevator
Elevator title, elevator location information, elevator faults phenomenon reason etc., may include: it is unique to report people's contact method, elevator interior for repairment
Mark, terminal inner unique identification etc.) cloud platform is sent to by network.
Fig. 2 gives a kind of possible elevator display subsystem function interface, and terminal subsystem contains 1,2,3,4,5,6
Six floor buttons, the display (being 3 in figure) of a current floor, an elevator traffic direction (being to upward arrow in figure), and
One emergency reports entrance for repairment.
After initiation emergency reports for repairment, elevator display subsystem, which can be shown, is responsible for the maintenance that failure is specifically reported in processing for repairment
The relevant information of personnel can also be interconnected including personnel's name, phone, the position on map with the maintenance staff
Net voice and video telephone is linked up in more detail for failure, so that maintenance staff can accurately understand field failure situation,
Faster specific aim solves failure.
Property display subsystem: usual elevator is mounted on some office building or residential quarter, and property is cell or office building
Management unit, when Lift out of order, failure relevant information can be notified property automatically by cloud platform, so that property is timely
Arrangement personnel carry out emergency processing to scene nearby.In the present invention, property use for showing the property of failure notification
Display subsystem is existing for a part as this system.In specific embodiment, it can be opened and be connect to property software with cloud platform
Mouth shows fault message in the management software of property itself；Or property individually develops display subsystem, for showing
Fault message.Property management personnel in the present invention, maintenance staff, contact staff, by the passenger of powered-down ladder complete jointly it is urgent therefore
Barrier processing.
Fig. 3 gives a kind of possible property terminal function interface, shows comprising emergency processing status and progress, ties up
Repair the location information of personnel and failure elevator, it is also possible to the personnel location information of emergency relief is participated in comprising other, and
The interface of multi-party call.
Maintenance subsystem: usual maintenance subsystem is the built-in system of elevator company or the inside system of elevator maintenance company
System, for managing the elevator maintenance service of elevator company, when Lift out of order, can be by task processing subsystem assignment at
Manage the maintenance staff of the failure.Maintenance staff pass through handheld device can receive task distribution notice in time, and urgent event is added
Hinder process flow, recognizes the passenger's field conditions being held in elevator in time.Maintenance staff, contact staff, object in the present invention
Industry administrative staff are completed emergency processing by the passenger of powered-down ladder jointly.
Fig. 3 gives a kind of possible maintenance terminal function interface, shows comprising emergency processing status and progress, ties up
Repair the location information of personnel and failure elevator, it is also possible to the personnel location information of emergency relief is participated in comprising other, and
The interface of multi-party call.
Customer service subsystem: usual customer service subsystem is the built-in system of elevator company, for managing the elevator of elevator company
Maintenance service, when Lift out of order, passenger initiates troublshooting, can pass through the task processing subsystem assignment process failure
Contact staff, contact staff will receive repairing information, and records, tracks and entirely report treatment process for repairment.It can be handled by task
The maintenance staff of the subsystem assignment process failure.It is contact staff and maintenance staff in the present invention, property management personnel, powered-down
The passenger of ladder completes emergency processing jointly.
Fig. 3 gives a kind of possible customer service terminal function interface, shows comprising emergency processing status and progress, ties up
Repair the location information of personnel and failure elevator, it is also possible to the personnel location information of emergency relief is participated in comprising other, and
The interface of multi-party call.
Session management subsystem: after elevator faults occur, stranded passenger initiates a key and reports for repairment, property management personnel, elevator
Maintenance staff, elevator company contact staff and stranded passenger form a virtual group, and voice and video telephone is carried out in group, similar
Video conference or TeleConference Bridge, the conversational system participated in many ways are completed by session management subsystem.
About task management subsystem, cloud platform function and description with I apply application No. is 201710055302
.2,106586753 B of Authorization Notice No. CN, the patent hair of entitled " a kind of elevator faults report intelligent processing system and method for repairment "
Bright description.
Emergency fast processing flow explanation, referring to Fig. 3, process:
Step 1-2: stranded passenger initiates urgent call process by elevator display subsystem, carries elevator and failure relevant information
Be reported to cloud platform subsystem；Reporting terminal automatically by elevator relevant information (including but not limited to: elevator title, elevator position
Information, elevator faults phenomenon reason etc., may include: report people's information, elevator interior unique identification, terminal inner unique identification for repairment
Etc.) it is transferred to elevator cloud platform subsystem.
Step 3: elevator cloud platform subsystem gets off failure logging, sends job order, and root to task processing subsystem
According to the management property of elevator ownership and the maintenance staff and contact staff of elevator company.
Step 4: task processing subsystem is synchronous to property display subsystem, the maintenance subsystem and elevator of handling failure
Customer service subsystem, elevator company send failure notification.
Step 5: after task processing subsystem receives an assignment, starting to process the task, distribution participates in emergency processing
Maintenance staff, contact staff.
Step 6: each subsystem distribution participates in the specific personnel of emergency processing, and each participant is set by system access
Standby (may be mobile phone or class custom-made mobile phone, corresponding property terminal, maintenance staff's terminal, customer service terminal), is added session management system
System starts to carry out voice and video telephone.
Step 7: in call carries out, customer service, which is mainly responsible for, pacifies stranded passenger progress mood, and property is in failure elevator
Live emergent management field conditions, maintenance staff provide specialized guidance opinion and rush for fault in-situ immediately, and stranded passenger then accumulates
Pole participates in each side's rescue cooperation.
Step 8: each participant of above-mentioned participation emergency processing is constantly online to cloud platform subsystem feedback progress letter
Breath, the state and progress of task update, cloud platform meeting synchronization notice to property display subsystem and customer service subsystem.
Emergency quick treatment device and method when specific implementation of the invention describes a kind of elevator people from pass.It is any ripe
Know the people of the technology within the technical scope disclosed by the invention, any changes or substitutions that can be easily thought of, should all cover in this hair
Within bright protection scope.Protection scope of the present invention should be subject to protective scope of the claims.
Claims (10)
1. a kind of processing of elevator emergency failure improves device and method, it is characterized in that: it includes:
Elevator display subsystem, cloud platform, task processing subsystem, maintenance subsystem, property display subsystem, customer service subsystem
System, elevator display terminal, maintenance staff's terminal, customer service terminal.
2. elevator display subsystem as described in claim 1, including be provided with and elevator motion control device electricity in lift car
The one key call button of emergency of connection；When Lift out of order, emergency call button, elevator motion control are pressed
Device is then sent the fault message including the elevator title, elevator faults phenomenon or reason that identify the elevator to by network
Cloud platform.
3. property display subsystem as described in claim 1: usual elevator is mounted on some office building or residential quarter, and property is
The management unit of cell or office building, when Lift out of order, failure relevant information can be notified property automatically by cloud platform,
So that property arranges personnel to carry out emergency processing to scene nearby in time.
4. maintenance subsystem as described in claim 1: usual maintenance subsystem is built-in system or the elevator maintenance of elevator company
The built-in system of company, for managing the elevator maintenance service of elevator company, when Lift out of order, the distribution of maintenance subsystem
Emergency process flow is added in maintenance staff, recognizes the passenger's field conditions being held in elevator in time.
5. customer service subsystem as described in claim 1: usual customer service subsystem is the built-in system of elevator company, for managing electricity
The elevator maintenance service of terraced company, when Lift out of order, passenger initiates troublshooting, can pass through task processing subsystem point
Group handles the contact staff of the failure, and contact staff will receive repairing information, and records, tracks and entirely report treatment process for repairment.
6. session management subsystem as described in claim 1: after elevator faults occur, stranded passenger initiates a key and reports for repairment, property
Administrative staff, elevator maintenance staff, elevator company contact staff and stranded passenger form a virtual group, carry out sound in group
Video calling, similar video conference or TeleConference Bridge, the conversational system participated in many ways are completed by session management subsystem.
7. customer service terminal as described in claim 1 is shown comprising emergency processing status and progress, maintenance personal and failure electricity
The location information of ladder, it is also possible to personnel location information and the interface of multi-party call of emergency relief are participated in comprising other.
8. property display terminal as described in claim 1 is shown comprising emergency processing status and progress, maintenance personal and event
Hinder the location information of elevator, it is also possible to personnel location information's and multi-party call comprising other participation emergency relief
Interface.
9. maintenance staff's terminal as described in claim 1 is shown comprising emergency processing status and progress, maintenance personal and event
Hinder the location information of elevator, it is also possible to personnel location information's and multi-party call comprising other participation emergency relief
Interface.
10. a kind of processing of elevator emergency failure improves device and method, it is characterized in that: it includes the following steps:
A, an one-key emergent calls；
One one-key emergent calling is to be provided with the key being electrically connected with elevator motion control device in lift car and report for repairment and press
Key；When Lift out of order, it is stranded passenger and presses next one-key emergent call button, elevator motion control device then will include identification should
Fault message including the elevator title of elevator, elevator faults phenomenon or reason is sent to elevator cloud platform by network；
B, elevator cloud platform subsystem gets off failure logging, sends job order to task processing subsystem, and according to the elevator
The management property of ownership and the maintenance staff and contact staff of elevator company；
C, task processing subsystem is synchronous to property display subsystem, the maintenance subsystem of handling failure and elevator customer service subsystem
System, elevator company send failure notification；
D, after task processing subsystem receives an assignment, start to process the task, distribution participate in emergency processing maintenance staff,
Contact staff；
E, each subsystem distribution participates in the specific personnel of emergency processing, and each participant (may by system access equipment
It is mobile phone or class custom-made mobile phone, corresponding property terminal, maintenance staff's terminal, customer service terminal), conversation management system is added, starts
Carry out voice and video telephone；
F, in call carries out, customer service, which is mainly responsible for, pacifies stranded passenger progress mood, and property is urgent in failure elevator on-site
Field conditions are handled, maintenance staff provide specialized guidance opinion and rush for fault in-situ immediately, and stranded passenger then plays an active part in respectively
Side's rescue cooperation；
G, each participant of above-mentioned participation emergency processing constantly feeds back progress msg to cloud platform subsystem online, task
State and progress update, cloud platform meeting synchronization notice to property display subsystem and customer service subsystem.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910792314.2A CN110498313A (en) | 2019-08-26 | 2019-08-26 | A kind of processing improvement device and method of elevator emergency failure |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910792314.2A CN110498313A (en) | 2019-08-26 | 2019-08-26 | A kind of processing improvement device and method of elevator emergency failure |
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| CN110498313A true CN110498313A (en) | 2019-11-26 |
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| CN201910792314.2A Pending CN110498313A (en) | 2019-08-26 | 2019-08-26 | A kind of processing improvement device and method of elevator emergency failure |
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| CN112261342A (en) * | 2020-10-26 | 2021-01-22 | 北京精一强远科技有限公司 | Quick alarm and instant video-audio communication system and method |
| CN112850410A (en) * | 2021-03-04 | 2021-05-28 | 通力电梯有限公司 | Rescue service center device, rescue system and rescue method for elevator |
| CN113643520A (en) * | 2021-08-04 | 2021-11-12 | 南京及物智能技术有限公司 | Intelligent traffic accident processing system and method |
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Application publication date: 20191126 |