JP6511328B2 - Real estate agency business support system - Google Patents

Description

  The present invention relates to a system for supporting a real estate property intermediation service, and more particularly to a real estate intermediation service support system for mediation of a real estate property via audio and video.

  2. Description of the Related Art Conventionally, in a real estate brokerage business, a business support system using a videophone to respond to a customer is provided, and a real estate agent can present property information and the like in a video while talking with the customer. As a result, it is possible to save time and effort for the customer to visit the store, and to exchange images between the customer and the real estate agent, thereby significantly improving the convenience of the service.

  For example, in Patent Document 1 below, when a user searches for property information and browses using a dedicated terminal equipped with a web camera and a microphone installed in the store at an unmanned store, and wants to talk with a real estate agent representative U.S. Pat. No. 6,095,014 discloses a system for receiving, at a remote place, a representative of a person in charge of business by means of a videophone through this dedicated terminal.

  Also, if the user owns a computer equipped with a webcam and microphone at home, the user can also receive the agent's response service remotely via a video phone at home.

JP, 2011-170421, A

  However, users who are not used to computers, such as the elderly, are accustomed to using voice calls on their home landline phones and mobile phones, and for such users, television via a computer equipped with a webcam and a microphone There are many hurdles to using the phone.

  The present invention has been made in view of such problems, and it is possible to mediate a real estate property at a remote place by making a voice call using a telephone which the user is familiar with and a video of using a computer different from the telephone. An object of the present invention is to provide a real estate brokerage service support system that can be performed via transmission.

In order to solve the above-mentioned problems, the real estate agency business support system according to the present invention relates to a user who browses a real estate property through a network using a user browsing terminal, and a real estate agent mediates the real estate property from a remote location. In the real estate agency business support system for supporting the real estate agency business, the user browsing terminal used by the user, a vendor terminal used by the real estate agent, a user telephone connected with the user via the network, and real estate A storage device for storing information on a real estate property and information on a real estate agent managing the real estate property, the management server including a trader telephone used by the trader and a management server connected via a telephone network; The user browsing terminal based on the request from the user browsing terminal A user terminal identifier for identifying the user browsing terminal that has been accessed when generating a property page of a predetermined real estate property to be sent to the agent; a trader identifier for identifying a real estate agent who manages the real estate property; And a representative page number connected to the management server, and a property page generation unit for generating the property page, and a user who browsed the property page at the user browsing terminal, the user telephone When there is an incoming call to the representative telephone number, and the user receives the connection identifier inputted to the user telephone via the telephone network, the store identifier is referred to, and the vendor identifier included in the connection identifier is The real estate agent who identifies the real estate agent who manages the real estate property based on And parts, a call to the representative phone number from the user telephone, the realtor specific portion by transferring the skilled telephone identified realtor, voice channel between said user telephone and the skilled telephone A video channel between the user browsing terminal identified by the user terminal identifier included in the connection identifier and the agent terminal of the real estate agent identified by the real estate agent identifying unit Establishing a video channel establishing unit to support real estate brokerage by establishing voice communication via a telephone network and video transmission via a network between a user and a real estate agent It is characterized by

In the real estate agency business support method according to the present invention, the real estate agent mediates the real estate property from a remote place to the user who browses the real estate property managed by the management server using the user browsing terminal via the network In the real estate agency business supporting method for supporting a real estate agency business, a property of a predetermined real estate property transmitted to the user browsing terminal via the network based on a request from the user browsing terminal accessed by the management server A connection identifier including a user terminal identifier for identifying the user browsing terminal that has accessed the page when generating a page, a vendor identifier for identifying a real estate agent that manages the real estate property, and the management server Generate the property page including the representative phone number leading to And the Property page generation process, in the management server, said the property page from viewers in the user viewing terminal, there is an incoming call to the representative phone number using the Yu Za phone, the user has input to the user phone When the connection identifier is received via the telephone network, a storage device that stores information on real estate properties and information on real estate agents that manage real estate properties is referred to based on the trader identifier included in the connection identifier. a realtor specifying step of specifying a realtor managing the real estate, in the management server, the call to the representative phone number of the user telephone, realtor's work who telephone identified in the realtor specifying step Transfer to the user phone and the vendor A voice channel establishing step of establishing a voice channel via a telephone network with a handset, the user browsing terminal specified by the user terminal identifier included in the connection identifier in the management server, and the real estate agent identification It includes a video channel establishment procedure for establishing a video channel over the network to and from the work terminal of the identified realtor in step a, between the user and real estate agents, and voice calls over the telephone network, It is characterized by supporting real estate brokerage business by establishing transmission of video via a network.

In the real estate agency business support program according to the present invention, the real estate agent mediates the real estate property from a remote place to the user who browses the real estate property managed by the computer using the user browsing terminal via the network. In a real estate brokerage business support program for causing a computer to perform real estate brokerage business, a predetermined real estate property that is transmitted to the user browsing terminal via the network based on a request from the user browsing terminal that has accessed When generating a property page, a connection identifier including a user terminal identifier for identifying the user browsing terminal that has accessed, a trader identifier for identifying a real estate agent that manages the real estate property, and the computer Including the representative phone number leading to A Property page generation step of generating the serial Property Page, the property page from viewers in the user viewing terminal, there is an incoming call to the representative telephone number using the Yu Za phone, enter a user on said user telephone When the connection identifier is received via the telephone network, the storage device storing information on the real estate property and information on the real estate agent that manages the real estate property is referred to, based on the trader identifier included in the connection identifier. a realtor specifying step of specifying a realtor managing the real estate Te, said call to said main phone number for the user telephone, and transfers the work's phone identified realtor in the realtor specifying step And call between the user's phone and the contractor's phone A voice channel establishing step of establishing a voice channel via the connection with the user viewing terminal specified by the user terminal identifier included in the identifier, the business terminal the identified realtor in the realtor specifying step And the video channel establishing step of establishing a video channel via a network between the user and the computer, and voice communication via a telephone network between the user and the real estate agent, and transmission of video via the network , To support the real estate brokerage business.

  According to the real estate agency business support system according to the present invention, a call between a user and a real estate agent through a telephone network by a user telephone and a trader telephone familiar to the user, and a video by the user browsing terminal and the trader terminal via the network Transmission can be established.

FIG. 1 is a schematic view schematically showing the configuration of a real estate brokerage business support system according to an embodiment of the present invention. FIG. 2 is a schematic view schematically showing the configuration of a system server according to an embodiment of the present invention. FIG. 3 is a diagram showing the contents of a property detail page displayed on the user browsing terminal according to the embodiment of the present invention. FIG. 4 is a schematic view schematically showing the configuration of the IP telephone server according to the embodiment of the present invention. FIG. 5 is a schematic view schematically showing the configuration of the video delivery server according to the embodiment of the present invention. FIG. 6 is a schematic view schematically showing the configuration of the vendor terminal according to the embodiment of the present invention. FIG. 7 is a schematic view schematically showing the configuration of the user browsing terminal according to the embodiment of the present invention. FIG. 8 is a flowchart showing the processing procedure of real estate brokerage business support according to the embodiment of the present invention. FIG. 9 is a flowchart showing the processing procedure of real estate brokerage business support according to the embodiment of the present invention.

  A real estate brokerage business support system according to an embodiment of the present invention will be described in detail with reference to the drawings. FIG. 1 is a schematic view schematically showing the configuration of a real estate brokerage business support system according to the present embodiment. FIG. 2 is a schematic view schematically showing the configuration of the system server according to the present embodiment. FIG. 3 is a diagram showing the contents of a property detail page displayed on the user browsing terminal according to the present embodiment.

  FIG. 4 is a schematic view schematically showing the configuration of the IP telephone server according to the present embodiment. FIG. 5 is a schematic view schematically showing the configuration of the video delivery server according to the present embodiment. FIG. 6 is a schematic view schematically showing the configuration of the trader terminal according to the present embodiment. FIG. 7 is a schematic view schematically showing the configuration of the user browsing terminal according to the present embodiment.

  As shown in FIG. 1, the real estate brokerage business support system 1 includes a system server 10, an IP telephone server 20, a video distribution server 30, a trader terminal 40 installed in the real estate agent's office, and the real estate agency's office. It comprises a vendor telephone 50 to be installed, a user browsing terminal 60 which is a computer used by the user, and a user telephone 70 used by the user. The system server 10, which is a management server, the IP telephone server 20, and the video distribution server 30, are connected by a LAN, and are mutually accessible.

  The trader terminal 40 and the user browsing terminal 60 can mutually access the system server 10 and the video distribution server 30 via the data communication network 2 such as the Internet. Further, the trader telephone 50 and the user telephone 70 can be connected to the IP telephone server 20 via the telephone network 3 which is a telephone line such as a public switched network, an IP network, or a mobile communication network.

  In the present embodiment, a voice call (voice channel) is established between the user and the agent of the real estate agent by the user's telephone 70 and the trader's telephone 50 familiar to the user, and the user browsing terminal 60 and the trader's terminal 40 By establishing video transmission (video channel) among them, the real estate agency at a remote place is realized between the user and the agent of the real estate agent through audio and video.

  The above-described servers 10, 20, 30 and the terminals 40, 60 are computing devices 11, 21, 31, 41, 61 such as a CPU (Central Processing Unit) that performs various computations, and an HDD (Hard) storing various information. Storage devices 12, 22, 32, 42, 62 including a RAM (Random Access Memory) used as a work area for disc drive and arithmetic processing, and displays 13, 23, 33, 44, 63 as output means , Input devices 14, 24, 34, 45, and 64 such as a keyboard and a mouse, respectively.

  The arithmetic units 11, 21, 31, 41, 61 execute various programs stored in the program storage units 121, 221, 321, 421, 621 of the storage units 12, 22, 32, 42, 62 to be described later. The various functions of the servers 10, 20, 30 and the terminals 40, 60 can be realized.

  The system server 10 includes an arithmetic unit 11, a storage unit 12, a display 13, and an input unit 14, as shown in FIG. The program storage unit 121 of the storage device 12 has a web service function and a DB management function, a system program 122 for general management of the real estate brokerage business support system 1, and voice communication and video delivery through different routes. A connection identifier generation program 123 for generating a connection identifier is stored.

  The storage device 12 includes a property information DB 125 storing real estate property information and information of a real estate agent that manages real estate, an identifier conversion table DB 126 for converting a connection identifier into a session ID and a real estate agent name, and a telephone call of a trader phone 50 And a call state record DB 127 for recording the state.

  The system program 122 publishes information on real estate properties stored in the property information DB 125 through the network 2 as a web service. Specifically, the system program 122 generates a web page in which real estate property information is described in hypertext format, and provides the web page to the user browsing terminal 60 that has accessed the system server 10 through the network 2.

  The web page provided by the system program 122 can be searched for conditions, and a property input page for entering search conditions, a search results list page, and a property displaying details of each real estate property included in the search results list Contains a detail page. A link to the detail page is set in the search result list, and when the user selects the setting location of the link of the article for which the user wants to see the details by the input device 64, the detail page of the article is displayed on the display 63 of the user browsing terminal 60 Is displayed.

  The property detail page includes, as detailed information content of the property, the name of the real estate agent (store name) to be managed, the contact telephone number of the property, the guidance No. described later, the in-house distribution video of the real estate agent, etc. 3).

  For each real estate property information recorded in the property information DB 125, a property ID, a real estate agent ID for managing the property, a real estate agent name, a trader phone number of the trader phone 50 installed in the real estate company, a real estate agent The vendor terminal ID and the like of the vendor terminal 40 installed in the company are included. Also, in the case where the real estate agent has a plurality of stores, the name of the agent store that handles each property is also recorded.

  The connection identifier generation program 123 is a program for generating a connection identifier. The connection identifier is generated by combining a user terminal identifier for identifying the user browsing terminal 60 and a vendor identifier for identifying a real estate agent who manages the real estate property inquired by the user.

  The connection identifier is a voice channel via the user telephone 70 and the trader's telephone 50, between the user who browsed the property detail page and the person in charge of the real estate agent who manages the property, the user browsing terminal 60 and the trader It is used to establish a video channel via the terminal 40.

  “Guidance No.” displayed on the property details page of the corresponding property described above is a connection identifier. The connection identifier shown in FIG. 3 is “# 315999”, but among the six-digit numbers, the first three digits “315” is the user terminal identifier and is an ID for identifying the user browsing terminal 60. is there. Also, the last three digits “999” is a vendor identifier, which is an ID for identifying a real estate agent.

  The user terminal identifier is a number obtained by converting the session ID, and the vendor identifier is a number obtained by converting the real estate agent name. The identifier conversion table DB 126 stores a user terminal conversion table of session ID and user terminal identifier, and a trader name conversion table of real estate agent name and trader identifier.

  Here, the session ID will be described. The system program 122 of the system server 10 issues a session ID when accessed from the user browsing terminal 60 (web browsing program 622), and transmits / receives data to / from the user browsing terminal 60 while giving the session ID. To identify the user browsing terminal 60 being accessed.

  When the system program 122 generates a property detail page of a real estate to be transmitted to the user browsing terminal 60 in response to a request from the user browsing terminal 60, the connection identifier generation program 123 determines the session ID with the user browsing terminal 60 The name of the real estate agent who manages the property is passed, and the connection identifier is generated while referring to the identifier conversion table DB 126. The generated connection identifier is included in the content of the property detail page, and is displayed on the user browsing terminal 60 as a guidance number.

  Conversely, as described later, the system program 122 that has received the connection identifier input to the user telephone 70 divides the user terminal identifier and the vendor identifier and then refers to the identifier conversion table DB 126 to receive the received connection. It is possible to obtain the connection ID of the identifier generation source and the real estate agent name.

  That is, by receiving the connection identifier input to the user's telephone 70, the system server 10 inquires of the user browsing terminal 60 by which the calling user is using the user. It is possible to identify the name of a real estate agent who manages a real estate property.

  In addition, when the system program 122 generates a property detail page, the user browsing terminal 60 accesses the video in order to display the photographed image of the aforementioned vendor company in the property detail page on the user browsing terminal 60. Create a URL that is a link. This URL is a connection identifier added URL including a connection identifier. In addition, since it is sufficient for the user browsing terminal 60 to specify at least this URL, the URL is not limited to the connection identifier-added URL, and may be a URL associated with the user terminal identifier.

  In addition, the call status record DB 127 records the call status of all the vendor telephones 50 stored in the property information DB 125, that is, whether each vendor telephone 50 is "on call" or "on standby". doing. When the system server 10 (system program 122) receives information on the call status from the IP telephone server 20 as described later, the system server 10 (system program 122) updates the call status of the predetermined vendor telephone 50 in the call status record DB 127.

  Further, when the system server 10 (system program 122) receives an inquiry about the call status from the vendor terminal 40 (reception confirmation program 422) as described later, the system server 10 (system program 122) refers to the call status record DB 127 and The call status of the trader's telephone set 50 installed in (in the store) is returned. Note that, when returning a call state of "in a call", the system server 10 also sends the connection terminal with the connection identifier including the connection identifier that has been input to and sent from the user telephone 70 of the calling party to the vendor terminal together. Send to 40

  The function of the system server 10 has been described above. As described above, the system server 10 executes the system program 122 by the computing device 11 to obtain a connection identifier including a user identifier and a vendor identifier, and an inquiry destination telephone number. Functions as a property page generation unit that generates a property page including

  Also, the system server 10 functions as a real estate agent identification unit that identifies the name of the real estate agent that manages the real estate object inquired by the user who made the call based on the connection identifier input to the user telephone 70. And functions as a user terminal identifier transmission unit that transmits the connection identifier (including the user terminal identifier) to the agent terminal 40 of the identified real estate agent.

  As shown in FIG. 4, the IP telephone server 20 includes an arithmetic unit 21, a storage unit 22, a display 23, and an input unit 24. The program storage unit 221 of the storage device 22 stores an IP telephone service program 222 which is connected to the telephone network 3 to realize the circuit switching function of the IP telephone.

  Here, the “contact telephone number” posted on the above-described property details page is a representative telephone number common to all real estate properties (real estate agents) managed by the IP telephone server 20. Once the user has called the "inquired telephone number" using the user telephone 70, once the call is made to the IP telephone server 20, the call processing of the IP telephone server 20 transfers it to a predetermined vendor telephone 50.

  The transfer process is performed based on the vendor identifier included in the guidance No. (connection identifier) input to the user telephone 70 by the user.

  For this reason, the IP telephone server 20 (IP telephone service program 222) that has received a call from the user telephone 70 to the representative telephone number starts with the user telephone 70 on the user browsing terminal 60 that the user is browsing. An announcement prompting the user to input the "guidance No." number described on the property detail page using the numeric buttons of the user telephone 70 is sent.

  The IP telephone server 20 (IP telephone service program 222) that has acquired the guidance No. (connection identifier) notifies the system identifier server 10 (system program 122) of the extracted vendor identifier, so that the vendor of the transfer destination vendor telephone 50 You can get a phone number.

  Furthermore, the IP telephone server 20 (IP telephone service program 222) notifies the system server 10 to that effect when processing for call origination or line disconnection is performed to the vendor telephone 50. The system server 10 (system program 122) updates the call status record DB 127 based on the information received from the IP telephone server 20 as described above.

  As described above, the IP telephone server 20 executes the IP telephone service program 222 by the arithmetic device 21 to execute the IP telephone circuit exchange unit for performing the circuit exchange of the IP telephones, and the predetermined number of calls received to the representative telephone number. It functions as a call transfer unit (voice channel establishment unit) for transferring to the vendor telephone 50, and an announce unit that sends an announcement prompting the user telephone 70 to input a connection identifier to the user telephone 70. Further, the IP telephone server 20 functions as a call state recording unit that records the call state of the trader phone 50 in the call state record DB 127 in cooperation with the system server 10.

  As shown in FIG. 5, the video delivery server 30 includes an arithmetic unit 31, a storage unit 32, a display 33, and an input unit 34. The program storage unit 321 of the storage device 32 stores a video distribution service program 322 that broadcasts video data uploaded to the video distribution server 30 in real time at a specific URL.

  When the video delivery server 30 (video delivery service program 322) is notified of the above-mentioned URL with the connection identifier from the system server 10 (system program 122), the video delivery server 30 (video delivery service program 322) can access the URL from the outside. Start delivery. The video delivered here is an in-house video of the real estate agent that is uploaded to the video delivery server 30 in association with the URL from the video delivery program 423 activated on the predetermined vendor terminal 40 and recorded in the storage device 32. It is a video.

  As described above, the video distribution server 30 functions as a video distribution unit that distributes the moving image uploaded from the trader terminal 40 to the predetermined user browsing terminal 60 by the computing device 31 executing the video distribution program 423. The video distribution server 30 also functions as a video channel establishment unit in cooperation with the user terminal identifier transmission unit of the system server 10.

  The configuration of the servers 10, 20, 30 has been described above, but the servers 10, 20, 30 are installed at the head office or data center of the real estate agent who operates this system. However, these servers do not need to be installed together in one place, and may be installed in different places if they are mutually connected via the network 2.

  Also, instead of configuring the management server as the system server 10, the IP telephone server 20, and the video distribution server 30 from three servers, the functions of these management servers may be integrated into one or two servers. You can configure it to distribute functions to four or more servers.

  In addition, although various programs executed on the servers 10, 20, 30 are stored in the respective servers 10, 20, 30, all or part of the programs are stored in one server. Or, one program may be distributed and stored in multiple servers. Also, the functions of the program may be realized by a cloud service.

  The agent terminal 40 is a general-purpose personal computer or the like connected to the network 2 installed in the real estate agent's office (in a store), and as shown in FIG. 6, the computing device 41, the storage device 42, and the office A web camera 43 for photographing, a display 44 and an input device 45 are provided. Usually, a plurality of trader terminals 40 are installed in the trader's office.

  The program storage unit 421 of the storage device 42 stores a reception confirmation program 422 and a video distribution program 423. The incoming call confirmation program 422 is a resident program that periodically inquires the system server 10 about the call status of the vendor telephone 50 installed in the same company. The video delivery program 423 is a program for uploading, to the video delivery server 30, a shot video of a company shot by the web camera 43.

  The reception check program 422 is always activated in the operating state of the vendor terminal 40, and periodically inquires the system server 10 about the call status of the vendor telephone 50. The reception confirmation program 422 activates the video distribution program 423 when it detects that the contract telephone 50 is in a call state as a result of the inquiry.

  The agent telephone 50 is a fixed telephone capable of receiving an incoming call from an IP telephone server 20 such as an IP telephone, and is installed in a real estate agent's office.

  The user browsing terminal 60 is a general-purpose personal computer or tablet which is connected to the network 2 and used by the user to browse a website, and as shown in FIG. 7, the computing device 61, the storage device 62, and the display 63 and an input device 64. The program storage unit 621 of the storage device 62 stores a general-purpose web browsing program 622 capable of reproducing a moving image of a general video distribution service.

  The user telephone 70 is a mobile phone such as a smartphone used by the user or a fixed telephone installed at home, and is a device separate from the user browsing terminal 60.

  The configuration of the real estate brokerage business support system 1 has been described above. Subsequently, the process of the real estate brokerage business support system 1 at the time of performing communication via voice and video between the user and the person in charge of the real estate agent The flow will be described. 8 and 9 are flowcharts showing the processing procedure of the real estate brokerage business support according to the present embodiment.

  First, a user searching for a real estate property accesses a website published by the system server 10 using the user browsing terminal 60, and performs property browsing processing (S11). In the property browsing, when the user inputs a search condition or the like on the web page, a browsing request such as the search condition is transmitted to the system server 10. (S12)

  The system server 10 having received the browsing request performs property search processing and generation processing of web content data to be transmitted to the user browsing terminal 60 while referring to the property information DB 125 (S13). Here, the property detail page which is the web content includes, as content, a guidance number which is a connection identifier, and a photographed video of a company in the company.

  Therefore, in S13, when the system server 10 generates content data of the property detail page, the connection identifier is based on the session ID with the user browsing terminal 60 that has accessed and the name of the real estate agent who manages the property. And generate a URL with a connection identifier.

  The content data including the connection identifier generated in S13 is transmitted from the system server 10 to the user browsing terminal 60 (S14). In S15, a property detail page of the real estate property desired by the user is displayed on the user browsing terminal 60 (see FIG. 3).

  At this time, a link to a URL with a connection identifier for displaying a video of a picture taken by a vendor is attached to the property detail page, and the user browsing terminal 60 accesses the video delivery server 30 to obtain the URL. It notifies and requests video distribution (S16).

  The video distribution server 30 receiving the connection identifier added URL from the user browsing terminal 60 starts distributing the video uploaded to the user browsing terminal 60 with the same connection identifier added URL (S17). However, at this point of time, uploading of the video from the trader terminal 40 to the video distribution server 30 is not performed, so that a substitute video such as sandstorm is distributed.

  Next, a user who wanted to inquire about the real estate agent's person looking at the property detail page visually sees the reference telephone number displayed on the property detail page and inputs it on the user's phone 70 (S18 ), Make a call (S22).

  In response to the incoming call from the user telephone 70, the IP telephone server 20 sends an announcement prompting the user telephone 70 to input a guidance number (connection identifier) (S23). The user who has heard the announcement visually confirms the guidance No. displayed on the property detail page, and inputs it to the user telephone 70 (S24).

  At S25, the connection identifier input to the user telephone 70 is sent to the IP telephone server 20. The connection identifier is composed of a user terminal identifier specifying the user browsing terminal 60 and a trader identifier specifying the real estate agent managing the property inquired by the user.

  The IP telephone server 20 having received the connection identifier first carries out a process of transferring the incoming call from the user telephone 70 to the corresponding trader telephone 50 using the trader identifier (S29). Specifically, the IP telephone server 20 transmits a connection identifier including a vendor identifier to the system server 10 (S26), and inquires for the telephone number of the vendor telephone 50 of the real estate agent specified by the vendor identifier.

  The system server 10 having received the connection identifier extracts the vendor identifier and then refers to the property information DB 125 to search for the real estate agent's telephone number (S27), and returns the extracted vendor telephone number to the IP telephone server 20. (S28).

  The IP telephone server 20 transfers and originates an incoming call from the user telephone 70 to the acquired vendor telephone number (S29). When a person in charge at the vendor picks up and answers the transfer destination telephone 50 (S30), a call is made between the user and the person in charge via the user telephone 70 and the dealer telephone 50. It is started (S31). That is, a voice channel is established between user telephone 70 and vendor telephone 50.

  In S35, when a call is started between the user's telephone 70 and the trader's telephone 50, the IP telephone server 20 reports that effect to the system server 10. The system server 10 that has received the call start report updates the call status record DB 127 so that the call status of the trader's telephone set 50 is "in a call" (S36).

  Next, processing for establishing a video channel through the user browsing terminal 60 and the trader terminal 40 is performed between the user who has established the voice channel through the user telephone 70 and the trader telephone 50 and the trader representative. .

  First, in S37, the reception confirmation program 422 activated on the trader terminal 40 in the same company as the trader telephone 50 that has opened the voice channel confirms the call status to the system server 10. In S38, the system server 10 is notified that a call is in progress to the vendor terminal 40, and a URL with a connection identifier for video distribution is transmitted to the vendor terminal 40. The connection identifier added URL is attached to the user telephone 70 for which the voice channel is established at the connection identifier input in S24.

  In S38, the trader terminal 40 that has confirmed that the trader telephone 50 is in a call activates the video delivery program 423 (S40). When the video delivery program 423 is activated, an in-house video shot by the web camera is uploaded to the video delivery server 30 addressed to the connection identifier added URL (S42).

  Therefore, when the trader person who started the call with the user is located in front of the webcam 43, the image of the trader person is photographed, and the materials necessary for mediation of the real estate property (property materials and license of the person in charge Uploading the captured video etc.) allows the user to show the video of the person in charge of the trader or the material.

  As explained in the above S17, in the property detail page displayed on the user browsing terminal 60, a link to the URL with connection identifier is pasted, and the video associated with the URL with the connection identifier in S42 is When uploaded to the video distribution server 30, the uploaded video is distributed to the user viewing terminal 60 and displayed.

  That is, a video channel is established between the user browsing terminal 60 and the trader terminal 40 through the video distribution server 30, and the user performs a voice call while watching the video of the trader in real time. Can.

  As mentioned above, although this embodiment was described in detail, according to this embodiment, the user talks with the real estate agent's person in charge using his own familiar telephone without using the real estate agent's shop. You can inquire about real estate properties and see explanations from the person in charge while watching the video of the real estate agent's office using your personal computer.

  This makes it possible to explain important matters while presenting licenses etc via a video channel and to apply for a real estate property at a remote location in the brokerage of a real estate property at a remote location. .

  Also, for the real estate agent, the voice call with the user is not received at the vendor terminal 40 such as a personal computer that is hard to notice an incoming call like a conventional videophone, but is received at the vendor telephone 50 that surely detects an incoming call. It also prevents you from losing opportunities for user acquisition.

  Further, in the present embodiment, although the audio channel and the video channel are established through separate devices and routes, the user telephone that constitutes the audio channel the information including the user terminal identifier displayed on the user browsing terminal 60 Since the video channel is established based on the input user terminal identifier, the user is input from 70, and thus the user and the representative who have established the audio channel can be identified without mistake with other users and the representative. Can reliably establish a video channel.

  The embodiment of the present invention is not limited to the above embodiment, and various modifications can be made without departing from the spirit of the present invention. For example, in the above embodiment, a session ID is used as the user terminal identifier, but other information such as an IP address or a MAC address can be used as appropriate as long as the information can identify the user browsing terminal.

  In the above embodiment, the video channel established between the user (user browsing terminal) and the person in charge of the real estate agent (trader terminal) is one-way video distribution from the trader terminal to the user browsing terminal. It may be interactive image exchange.

  Also, in the above embodiment, the video channel established between the user browsing terminal and the vendor terminal is established via the video distribution server, but based on the user terminal identifier, the user browsing terminal and the vendor terminal The video may be exchanged directly by P2P.

DESCRIPTION OF SYMBOLS 1 Real estate agency service support system 2 Network 3 Telephone network 10 System server 121 Program storage part 122 System program 123 Connection identifier generation program 125 Property information DB
126 Identifier conversion table DB
127 Call status record DB
DESCRIPTION OF SYMBOLS 20 IP telephone server 221 Program storage part 222 IP telephone service program 30 Image distribution server 321 Program storage part 322 Streaming video distribution service program 40 Contractor terminal 421 Program storage part 422 Reception check program 423 Video distribution program 43 Web camera 50 Contractor telephone 60 user Reading terminal 621 Program storage 622 Web reading program 70 User phone

Claims (5)

In a real estate agency business support system that supports real estate agency services in which a real estate agent mediates real estate properties from a remote location to a user who browses real estate properties via a network using a user browsing terminal.
The user browsing terminal used by the user, the agent terminal used by the real estate agent, and the user telephone connected via the network, and the user telephone used by the user and the agent telephone used by the real estate agent connected via the telephone network Management server, and
The management server is
A storage device for storing information on a real estate property and information on a real estate agent that manages the real estate property;
A user terminal identifier for identifying the user browsing terminal accessed when generating a property page of a predetermined real estate article to be transmitted to the user browsing terminal based on a request from the user browsing terminal accessed A property page generation unit that generates the property page including a connection identifier including a trader identifier for identifying a real estate agent that manages the real estate property, and a representative telephone number connected to the management server;
When there is an incoming call from the user who browsed the property page at the user browsing terminal to the representative telephone number using the user telephone, and the user receives the connection identifier input to the user telephone via the telephone network, A real estate agent identification unit that identifies a real estate agent that manages the real estate property based on the vendor identifier included in the connection identifier with reference to the storage device;
A voice channel is established between the user's telephone set and the trader's telephone by transferring the call from the user's telephone set to the representative telephone number to the trader's telephone of the real estate agent specified by the real estate agent identification unit. A voice channel establishing unit,
A video channel establishing unit that establishes a video channel between the user browsing terminal identified by the user terminal identifier included in the connection identifier and the agent terminal of the real estate agent identified by the real estate agent identification unit;
To support real estate brokerage services by establishing voice calls via the telephone network and video transmission via the network between the user and the real estate agent. system.   The real estate agency business support system according to claim 1, wherein the video channel establishment unit transmits the user terminal identifier included in the connection identifier to the trader terminal. The storage device records a captured video to be uploaded at a URL associated with the user terminal identifier received by the vendor terminal,
The video channel establishing unit distributes, to the user browsing terminal, the photographed video uploaded with the same URL to the user browsing terminal accessed by notifying the URL associated with the user terminal identifier. The real estate brokerage business support system according to claim 2, characterized in that A real estate agency business supporting method for supporting a real estate agency business in which a real estate agent mediates a real estate agent from a remote location to a user who browses a real estate property managed by a management server using a user browsing terminal via a network ,
In the management server, the user browsing terminal accessed when generating a property page of a predetermined real estate article to be transmitted to the user browsing terminal via the network based on a request from the user browsing terminal accessed The property page including a connection identifier including a user terminal identifier for identifying the real estate agent and a trader identifier for managing the real estate property, and a representative telephone number connected to the management server Property page generation process to generate,
In the management server, said the property page from viewers in the user viewing terminal, there is an incoming call to the representative phone number using the Yu Za phone, telephone network and the connection identifier that the user entered in the user phone When receiving via the link, the real estate property is managed based on the trader identifier included in the connection identifier with reference to the storage device that stores information on the real estate property and information on the real estate agent that manages the real estate property. A real estate agent identification process for identifying a real estate agent;
In the management server, the call to the representative phone number from the user telephone, the by transferring the realtor realtor work's telephone identified at a particular step, between said user telephone and the skilled telephone Establishing an audio channel via a telephone network;
In the management server, and the user viewing terminal specified by the user terminal identifier included in the connection identifier, the video channels over the network between the work terminal of the identified realtor in the realtor specifying step Video channel establishment process to be established,
To support real estate brokerage services by establishing voice calls via the telephone network and video transmission via the network between the user and the real estate agent. Method. For the user who browses a real estate property managed by a computer using a user browsing terminal via a network, the computer enables the real estate agency to support real estate brokerage services for real estate brokerage of real estate from the remote location. In the real estate brokerage business support program,
In order to identify the user browsing terminal accessed when generating a property page of a predetermined real estate article to be transmitted to the user browsing terminal via the network based on a request from the user browsing terminal accessed A property page generating step of generating the property page including a connection identifier including a user terminal identifier and a trader identifier for identifying a real estate agent managing the real estate property, and a representative telephone number connected to the computer When,
It said the property page from viewers in the user viewing terminal, there is an incoming call to the representative phone number using the Yu Za phone, when the user receives the connection identifier input to the user phone through the telephone network, The real estate agent that manages the real estate property is specified based on the trader identifier included in the connection identifier with reference to the storage device that stores the information on the real estate property and the information on the real estate agent that manages the real estate property. Real estate agent identification step,
The call to the representative phone number from the user telephone, the by transferring the work's phone identified realtor in realtor specifying step, over the telephone network between said user telephone and the skilled telephone An audio channel establishing step of establishing an audio channel;
Established video channel to establish a video channel through the network between said user viewing terminal specified by the user terminal identifier included in the connection identifier, the business terminal real estate agent identified in the realtor specifying step Step and
To support the real estate brokerage business by causing the computer to execute and establishing voice communication over the telephone network and video transmission via the network between the user and the real estate agent. Real estate brokerage support program.

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