JP6453987B2 - Information processing apparatus, electronic receipt system, electronic receipt management method, and program - Google Patents

Description

Embodiments described herein relate generally to an information processing apparatus , an electronic receipt system, an electronic receipt management method, and a program.

  Conventionally, receipt data including product sales data of a product purchased from a store at the time of product settlement is printed on a receipt delivered to the customer, or the receipt data is transmitted electronically to the customer's mobile terminal or the like. The mechanism is known.

  By making the receipt data into electronic receipt data in this way, the household account book can be automatically booked electronically, which is beneficial to the customer. In addition, introduction of electronic receipts can reduce consumption of receipt paper, which is also beneficial for stores that introduce them.

  By the way, in response to a request for return of goods from a customer, there is a case where merchandise purchased using a POS terminal is returned at a store. In this case, conventionally, the result of the return process cannot be reflected in the electronic receipt data. Therefore, the information processing apparatus that manages the electronic receipt data cannot grasp and manage that the return process has been executed. Since there was no evidence of the return on the electronic receipt received on the mobile terminal, the customer could not confirm the return on the mobile terminal.

The problem to be solved by the present invention is an information processing apparatus capable of managing that return processing has been executed and transmitting electronic receipt data for visually confirming that the return processing has been performed to a mobile terminal of a customer , and an electronic receipt A system, an electronic receipt management method, and a program are provided.

The information processing apparatus according to the embodiment includes receiving means for receiving electronic receipt data in which receipt data generated for each transaction in the sales data processing apparatus is converted into a predetermined data format, and returned merchandise specifying information for specifying returned merchandise Returns data receiving means for receiving the data, data management means for storing the electronic receipt data in storage means associated with information for specifying the electronic receipt data, and electronic receipt based on the information for specifying the electronic receipt data If the inquiry is received from the terminal, the electronic receipt data specified by the information is read from the storage means , and the product is returned to the product specified by the return product specifying information based on the electronic receipt data. electronic receipt information generated electronic receipt information to be displayed superimposed indicia indicating that have Comprising a forming unit, the electronic receipt information the electronic receipt information generating means has generated, and the electronic receipt information transmitting means for transmitting to the terminal for displaying the electronic receipt information.

The program according to the embodiment includes a computer that controls the information processing apparatus, a receiving unit that receives electronic receipt data in which receipt data generated for each transaction in the sales data processing apparatus is converted into a predetermined data format, and returned goods. Returns data receiving means for receiving returned merchandise specifying information, data management means for storing the electronic receipt data in a storage means for storing the electronic receipt data in association with information for specifying the electronic receipt data, and the electronic receipt data When there is an electronic receipt inquiry based on the information to be specified from the terminal, the electronic receipt data specified by the information is read from the storage means, and the product specified by the returned product specification information is based on the electronic receipt data. Te, electronic record to be displayed superimposed indicia indicating that the item is returned An electronic receipt information generating means for generating over preparative information, the electronic receipt information the electronic receipt information generating means has generated to function as the electronic receipt information transmitting means for transmitting to the terminal for displaying the electronic receipt information, as .

FIG. 1 is a configuration diagram illustrating the entire configuration of an electronic receipt system according to the embodiment. FIG. 2 is a block diagram showing a main configuration of the POS terminal. FIG. 3 is a block diagram showing a main configuration of the electronic receipt server. FIG. 4 is a block diagram showing a main configuration of the electronic receipt management server. FIG. 5 is a memory map showing the electronic receipt data storage unit of the electronic receipt management server. FIG. 6 is a memory map showing the return data part of the electronic receipt management server. FIG. 7 is a block diagram showing a main configuration of the mobile terminal. FIG. 8 is a flowchart showing the flow of control processing of the POS terminal. FIG. 9 is a flowchart showing a flow of control processing of the electronic receipt server. FIG. 10 is a functional block diagram showing a functional configuration of the electronic receipt management server. FIG. 11 is a flowchart showing a flow of control processing of the electronic receipt management server. FIG. 12 is a diagram illustrating a display example of electronic receipt information of the mobile terminal. FIG. 13 is a diagram illustrating a display example of other electronic receipt information of the mobile terminal.

  Hereinafter, an embodiment will be described with reference to the drawings. In the embodiment, an electronic receipt management server will be described as an information processing apparatus. The present invention is not limited by the description of this embodiment.

  FIG. 1 is a configuration diagram illustrating the entire configuration of an electronic receipt system according to the embodiment. As shown in FIG. 1, the electronic receipt system includes a POS (Point of Sales) terminal 1, a store server 2, an electronic receipt server 3, an electronic receipt management server 4, and a portable terminal 7.

  The POS terminal 1 and the store server 2 are provided in the store P1. The POS terminal 1 and the store server 2 are communicably connected via an in-store network N1 such as a LAN (Local Area Network). The POS terminal 1 and the store server 2 can be connected to a network N2 that connects the store P1 and the headquarters P2 via a network device (not shown) such as a router connected to the store network N1. is there. Here, the network N2 is a dedicated line such as the Internet or a VPN (Virtual Private Network).

  The POS terminal 1 is a product sales data processing device that executes product sales data processing such as settlement processing. For each transaction, the POS terminal 1 generates receipt data including transaction details of a product to be settled, and issues a paper receipt by printing the receipt data with a printing unit 13 described later. The POS terminal 1 outputs (sends) electronic receipt data obtained by converting the data format of the receipt data to the electronic receipt server 3 via the network N2. A method for transmitting the electronic receipt data is not particularly limited, and a general protocol such as HTTP or HTTPS may be used.

  The store server 2 performs overall management such as merchandise sales data processing performed at the POS terminal 1. For example, the store server 2 stores and manages product sales data generated by the product sales data processing of the POS terminal 1, and stores and manages product data files used for the product sales data processing.

  The number of POS terminals 1 arranged in the store P1 is not particularly limited, and a plurality of POS terminals 1 may be used. In the present embodiment, the configuration in which the POS terminal 1 outputs electronic receipt data will be described. However, the present invention is not limited to this, and the store server 2 or a conversion device (not shown) converts the receipt data generated by the POS terminal 1 into a data format. It is good also as a structure which outputs electronic receipt data to the electronic receipt server 3 by converting.

  The electronic receipt server 3 is provided in the headquarters P2 of a company that operates a store or chain store (hereinafter referred to as a store), and functions as a receipt management server for a company that manages receipt data for each company that operates the store. . The electronic receipt server 3 has functions such as sales management, sales analysis, and inventory management of a company that operates a store.

  The electronic receipt server 3 receives the electronic receipt data transmitted from the POS terminal 1 via the network N2. The electronic receipt server 3 transmits the received electronic receipt data to the electronic receipt management server 4 via the network N3 that connects the headquarter P2 and the electronic receipt center P3.

  Here, the network N3 is, for example, a dedicated line such as the Internet or VPN. Moreover, the electronic receipt data transmission method is not particularly limited, and a general-purpose protocol such as HTTP or HTTPS may be used.

  The electronic receipt management server 4 is provided in the electronic receipt center P3. The electronic receipt center P3 is, for example, a third party organization other than a company that manages receipt data by the electronic receipt server 3. The electronic receipt server 3 may also be managed by a third party organization.

  The electronic receipt management server 4 functions as an electronic receipt management server for customers that collectively manages electronic receipt data of various companies that operate stores. The electronic receipt management server 4 performs membership registration according to the procedure described later, and the mobile terminal 7 that is the destination of the customer (member) who has obtained the membership code as the electronic receipt data identification information, the membership code, and the electronic receipt data. The member data such as the destination information (e.g. mail address) is stored and managed for each member code in the member master held in the database DB. In addition, it is good also as a structure which provides the member management server etc. which memorize | store and manage member data separately from the electronic receipt management server 4. FIG.

  Further, the electronic receipt management server 4 receives the electronic receipt data transmitted from the electronic receipt server 3 via the network N3, and the electronic receipt data storage unit 442, which will be described later, held in the database DB. In addition, each member code is stored and managed. More specifically, the electronic receipt data includes elements such as a member code in addition to the transaction details of the product (product sales data), and is managed in association with the member code of the corresponding member.

  Further, when the electronic receipt management server 4 stores the electronic receipt data in the database DB, the electronic receipt management server 4 identifies the transmission destination (the portable terminal 7) by referring to the transmission destination information associated with the member code of the electronic receipt data. . And the electronic receipt management server 4 transmits the electronic receipt data memorize | stored in database DB to the transmission destination via the network N5 mentioned later.

  When the electronic receipt management server 4 receives an electronic receipt inquiry specifying a member code from a portable terminal 7 or a member code connected via a network N5 described later, the electronic receipt data corresponding to the member code is stored in a database. Extracted from the DB and transmitted to the mobile terminal 7.

  The mobile terminal 7 is a terminal device such as a smartphone, a mobile phone, a PDA (Personal Digital Assistant), or a tablet computer used by a user (customer) of the system. The portable terminal 7 is mounted with an application such as a web browser for browsing various information provided on the network N5. Note that a terminal device such as a PC may be applied instead of the mobile terminal 7.

  The portable terminal 7 accesses the electronic receipt management server 4 via the network N5 to register as a member in this system. Here, the network N5 is the Internet or various public networks.

  The mobile terminal 7 displays the member code of the member on the display unit 73 (see FIG. 7) as a code symbol such as a barcode or a two-dimensional code. The customer presents the portable terminal 7 on which the code symbol is displayed to the clerk at the time of transaction settlement in the store P1. Alternatively, the customer presents a member card printed with a member code as a code symbol such as a bar code or a two-dimensional code, which is issued along with member registration. The store clerk reads the code symbol printed on the member card or the code symbol displayed on the portable terminal 7 with a code reading unit 15 (see FIG. 2) configured by, for example, a scanner connected to the POS terminal 1. As a result, the customer's member code can be associated with the receipt data generated after the settlement by the merchandise sales data processing in the POS terminal 1.

  Moreover, the portable terminal 7 receives the electronic receipt data of the said transaction transmitted from the electronic receipt management server 4 after the payment (transaction) in the POS terminal 1 via the network N5. The electronic receipt inquiry information specifying the member code and the transaction date is transmitted to the electronic receipt management server 4 via the network N5, whereby the electronic receipt data of the member is received from the electronic receipt management server 4. The portable terminal 7 displays the received electronic receipt data on the display unit 73 described later (see FIGS. 12 and 13).

  In the electronic receipt system having such a configuration, electronic receipt data indicating the contents of a transaction (settlement) generated by performing merchandise sales data processing at the POS terminal 1 of the store P 1 is managed via the electronic receipt server 3. It is transmitted to the server 4 and published on the Web. Therefore, the portable terminal 7 implemented with a web browser can download receipt data published on the web to the portable terminal 7 and browse the web browser by designating a URL (Uniform Resource Locator). . In addition, you may make it install and browse the application for browsing receipt data in the portable terminal 7. FIG.

  Next, the configuration of main devices that construct the electronic receipt system of the present embodiment will be described.

  First, the POS terminal 1 that is a merchandise sales data processing apparatus will be described. FIG. 2 is a block diagram showing the configuration of the POS terminal 1. As illustrated in FIG. 2, the POS terminal 1 includes a control unit 11 that controls various operations and each unit of the POS terminal 1. The control unit 11 includes a CPU (Central Processing Unit), a ROM (Read Only Memory) that stores various programs and data, a RAM (Random Access Memory) that temporarily stores various programs and stores various data in a rewritable manner, It is a computer configured by an RTC (Real Time Clock) unit that measures the current date and time.

  The control unit 11 is connected to the operation unit 12, the printing unit 13, the display unit 14, and the code reading unit 15 via the bus 18.

  The operation unit 12 has various operation keys for an operator to input an operation. As operation keys, for example, a numeric key for inputting a numerical value, a cursor key for selecting a predetermined item, a selection determination key, a closing key 121, an execution key 122, and a return key 123 are provided. The closing key 121 is a key operated when ending the transaction with the customer. The execution key 122 is a key for executing return processing. The return key 123 is a key that is operated when a return process is started in the POS terminal 1 when all or a part of the products purchased by the customer is returned after the transaction ends.

  The printing unit 13 includes a printer device that prints receipts, journals, and the like. The printing unit 13 includes a cutting mechanism (not shown) that cuts paper such as roll paper to be printed, and cuts the paper according to a cut command to be described later.

  The display unit 14 is, for example, a liquid crystal display or the like, and displays various information such as a product name, a price, a total amount of one transaction for which settlement has been declared, and a change amount. The display unit 14 includes an operator display 14a for displaying various information for the cashier and a customer display 14b for displaying various information for the customer. The display unit 14 may have a touch panel configuration. In this case, the touch panel functions as the operation unit 12.

  The code reading unit 15 is a scanner device that optically reads a code symbol such as a barcode or a two-dimensional code. The code reading unit 15 reads, for example, a code symbol attached to a product, a code symbol printed on a membership card, a code symbol displayed on the mobile terminal 7, and the control unit 11 holds the read code symbol. Enter the information. It is assumed that a product code or the like for identifying the product is held in the code symbol attached to the product. Further, it is assumed that the code symbol displayed on the mobile terminal 7 holds a member code (customer code) or the like for specifying a customer who carries the mobile terminal 7. The member code may be stored magnetically or electrically in the member card or the portable terminal 7. In this case, the stored member code is read by a dedicated reading device. The control unit 11 inputs the read member code.

  The control unit 11 is connected to a communication I / F (interface) 16 via a bus 18 and can be connected to the in-store network N1 and the network N2 via the communication I / F 16. Yes.

  The control unit 11 is connected to the storage unit 17 via the bus 18. The storage unit 17 is an auxiliary storage device such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive). The storage unit 17 stores a control program 17a for executing various POS operations including product sales data processing. In addition, the storage unit 17 stores various data files related to product sales data processing such as product data files storing product data such as product names, product codes, and unit prices of each product. The storage unit 17 includes a data storage unit 17b that stores a member code read from the code symbol, a transaction number, a product code of a product to be returned, and the like.

  In addition, the storage unit 17 has a POS number, a company code (an identification code of a company that operates a store), a business type / business condition code, and a POS terminal 1 installed to identify the POS terminal 1 from the other POS terminal 1. The store code indicating the store P1 to be stored is stored in the data storage unit 17b. Here, the business type / business condition code is a code (classification code) for distinguishing the business type / business condition of a store such as a convenience store, a supermarket, a department store, a pharmacy, a restaurant, and a restaurant. Note that such business types and business types can be arbitrarily changed according to user preferences. Further, the company code (identification code of the company that operates the store) and the type of business / business condition code may be registered in the electronic receipt server 3.

  The storage unit 17 also stores a receipt data schema (not shown) that describes conversion rules when converting unstructured receipt data into structured receipt data (hereinafter referred to as electronic receipt data). Remember.

  Next, the configuration of the electronic receipt server 3 functioning as a corporate receipt management server will be described with reference to the block diagram of FIG. The electronic receipt server 3 includes a control unit 31 that comprehensively controls various operations and each unit of the electronic receipt server 3. The control unit 31 is a computer that includes a CPU, a ROM that stores various programs and data, a RAM that temporarily stores various programs and stores various data in a rewritable manner, an RTC unit that measures the current date and time, and the like. is there.

  The control unit 31 can be connected to the network N2 or the network N3 via the communication I / F 32 connected to the bus 34. The control unit 31 is connected to the storage unit 33 via the bus 34.

  The storage unit 33 stores electronic receipt data for each company operating the store in the electronic receipt data storage unit 33a. The electronic receipt data includes a company code (an identification code of a company that operates the store), a business type / business condition code, a store code, a shopper member code, a POS number of the POS terminal 1, a receipt number, merchandise sales data, and the like.

  The storage unit 33 also stores a control program 33b for storing electronic receipt data in the electronic receipt data storage unit 33a and transmitting the electronic receipt data to the electronic receipt management server 4.

  Next, the configuration of the electronic receipt management server 4 functioning as a customer receipt management server will be described with reference to the block diagram of FIG. 4, the electronic receipt management server 4 includes a CPU 41 serving as a control body, a ROM 42 that stores various programs, a RAM 43 that develops various data, a storage unit 44 that stores various programs, and the like. The storage units 44 are connected to each other via a data bus 45. The CPU 41, ROM 42, and RAM 43 constitute the control unit 400. That is, the control unit 400 executes a control process described later when the CPU 41 operates according to the control program 441 stored in the ROM 42 or the storage unit 44 and expanded in the RAM 43.

  An operation unit 47 and a display unit 48 are connected to the data bus 45 via a controller 46. The operation unit 47 includes a numeric keypad for entering numbers and various function keys. The display unit 48 displays various information related to the control of electronic receipt data executed by the electronic receipt management server 4.

  The control unit 400 can be connected to the network N3 and the network N5 via the communication I / F 49 connected to the data bus 45. The control unit 400 is connected to the storage unit 44 via the data bus 45.

  The storage unit 44 includes a member master management unit (not shown) for storing and managing the member master, as well as an electronic receipt data storage unit 442 for collectively storing electronic receipt data of various companies operating the store. I have. More specifically, the electronic receipt data storage unit 442 manages electronic receipt data of various companies that operate stores for each member code.

  Further, the storage unit 44 includes a background storage unit 443 that stores background information of electronic receipt information displayed on the mobile terminal 7. The background storage unit 443 stores background information such as symbols, pictures, and watermark characters as backgrounds to be displayed on the mobile terminal 7. By adding this background information to the electronic receipt information, the background of the electronic receipt information displayed on the mobile terminal 7 can be changed.

  The electronic receipt includes a member code, a company code (an identification code of a company that operates the store), a store code, a POS number of the POS terminal 1, a transaction number, product information, product sales data (including date and time data), and the like. .

  Next, the electronic receipt data storage unit 442 will be described in detail. The electronic receipt data storage unit 442 stores electronic receipt data related to the settled transaction for each member code. Specifically, in FIG. 5, the electronic receipt data storage unit 442 includes a member code part 442a, a transaction number part 442b, a store name logo part 442c, a telephone number part 442d, an address part 442e, a date part 442f, and a person-in-charge part 442g. A product code portion 442h, a product name portion 442j, a price portion 442k, a return flag portion 442m, a subtotal amount portion 442n, a tax amount portion 442p, and a total amount portion 442q.

  The member code part 442a stores a member code for specifying a member. The transaction number part 442b stores a transaction number in which the member specified by the member code has made a transaction. The transaction number is a number for identifying a transaction and is also called a receipt number. In the example of FIG. 5, transactions with two transaction numbers, transaction number 422b1 and transaction number 422b2, are stored. In the example of FIG. 5, the company code indicating the company is omitted in order to simplify the description. In order to simultaneously specify the companies that have performed the transaction together with the transaction, the company number is also stored in the transaction number part 442b.

  The store name logo part 442c stores the logo of the store where the transaction was performed. The telephone number part 442d stores the telephone number of the store where the transaction was performed. The address section 442e stores the address of the store where the transaction was performed. The date part 442f stores the date when the transaction was performed. The person-in-charge unit 442g stores the name of the person in charge who performed the transaction.

  The product code part 442h stores a product code for specifying a product purchased in the transaction. The product name part 442j stores the product name of the product purchased in the transaction. The price unit 442k stores the price of the product purchased in the transaction.

  The return flag unit 442m stores a return flag indicating whether or not the product has been returned. A product for which the return flag “1” is stored in the return flag portion 442m indicates that the return processing has been performed. A product for which the return flag “0” is stored in the return flag section 442m indicates that the return processing has not been performed. In the case of the example in FIG. 5, merchandise A, merchandise C, merchandise D, and merchandise E are not returned because the return flag in the return flag section 442m is “0”. On the other hand, for the product B, since the return flag of the return flag unit 442m is “1”, the return processing is executed in the POS terminal 1.

  The subtotal amount portion 442n stores a subtotal amount that is the sum of the amounts of commodities purchased in the transaction. The tax amount unit 442p stores the consumption tax amount for the subtotal amount. In the example of FIG. 5, the tax amount is a domestic tax. The total amount portion 442q stores the total amount calculated based on the subtotal amount and the tax amount. In the case of the example in FIG. 5, since the internal tax system is adopted, the subtotal amount and the total amount are the same amount.

  In the example of FIG. 5, one member code has been described. Actually, the electronic receipt data storage unit 442 stores a plurality of member codes, and one or a plurality of member codes are associated with each member code. Transactions are remembered.

  FIG. 6 is a memory map showing a return data section 431 for storing return data in the RAM 43. The return data part 431 includes a return command part 4311, a member code part 4312, a transaction number part 4313, and a product code part 4314.

  The return command unit 4311 stores a return command (return processing information) indicating that the return processing has been executed at the POS terminal 1. The member code section 4312 stores a member code that identifies the member who executed the return process. The transaction number part 4313 stores a transaction number that identifies the transaction for which the return process has been executed. The product code part 4314 stores a product code for specifying the product for which the return process has been executed.

  Next, the configuration of the mobile terminal 7 will be described with reference to the block diagram of FIG. As illustrated in FIG. 7, the mobile terminal 7 includes a control unit 71 that comprehensively controls various operations and each unit of the mobile terminal 7. The control unit 71 is a computer that includes a CPU, a ROM that stores various programs and data, a RAM that temporarily stores various programs and stores various data in a rewritable manner, an RTC unit that measures the current date and time, and the like. is there.

  The operation unit 72 is connected to the display unit 73 via the bus 76. The operation unit 72 includes various operation keys and a pointing device for a customer (member) to perform operation input. The display unit 73 is a liquid crystal display, for example, and displays various types of information such as electronic receipt data described later. The display unit 73 may have a touch panel configuration. In this case, the touch panel functions as the operation unit 72.

  The control unit 71 is connected to the communication I / F 74 via the bus 76, and can be connected to the network N5 via the communication I / F 74. In addition, it is good also as a structure which can be connected to the network N1 in a store via communication I / F74.

  The control unit 71 is connected to the storage unit 75 via the bus 76. The storage unit 75 stores an electronic receipt correspondence program 75a for receiving and browsing electronic receipt data from the electronic receipt management server 4 in addition to a Web browser for browsing various information (contents) published on the Web. To do.

  Next, the control processing of each part constituting the system of this embodiment will be described.

  First, electronic receipt processing executed by the control unit 11 of the POS terminal 1 being controlled according to the control program 17a will be described with reference to FIG.

  In FIG. 8, the control unit 11 determines whether or not a code symbol has been read by the code reading unit 15 (step S11). If it is determined that the code symbol has been read (Yes in step S11), the control unit 11 determines whether or not the read code symbol is a product code (step S12). The product code includes a code representing a country, a code representing a product, and the like, and the control unit 11 determines whether the product code is a product code from this code system.

  When it is determined that the read code symbol is a product code (Yes in step S12), the control unit 11 responds to the product code included in the read code symbol from the product master (not shown). Information is read out and stored in the data storage unit 17b (step S13). Then, the control unit 11 returns to step S11 and stands by.

  When it is determined that the read code symbol is not a product code (No in step S12), the control unit 11 determines whether the read code symbol is a member code (step S14). ). If it is determined that it is a member code (Yes in step S14), the control unit 11 stores the member code in the data storage unit 17b (step S15). Then, the control unit 11 returns to step S11 and stands by. If it is determined that it is not a member code (No in step S14), the control unit 11 returns to step S11 and waits.

  On the other hand, when it is determined in step S11 that the code symbol is not read (No in step S11), the control unit 11 determines whether or not the tightening key 121 of the operation unit 12 is operated (step S21). . If it is determined that the lock key 121 has been operated (Yes in step S21), the control unit 11 generates a transaction number assuming that the transaction has been established (step S22). And the control part 11 performs a payment process based on the generated transaction number, the total amount of transaction, etc. (step S23).

  Next, the control part 11 produces | generates the receipt data which concern on the said transaction based on the transaction information which carried out the payment process (step S24). The receipt data includes product information such as the product name and price of the purchased product, and settlement information such as the total amount and change amount.

  Next, the control unit 11 determines whether or not a member code is included in the generated receipt data (step S25). If it is determined that it is included (Yes in step S25), the control unit 11 generates electronic receipt data based on the receipt data generated in step S24 (step S26). The electronic receipt data in the embodiment is data including the items (442a to 442q) illustrated in FIG. 5 such as a member code, a transaction number, and a product code. And the control part 11 transmits the produced | generated electronic receipt data to the electronic receipt server 3 (step S27). And the control part 11 complete | finishes a process.

  On the other hand, if it is determined that the member code is not included in the generated receipt data (No in step S25), the control unit 11 prints the generated receipt data on a long receipt sheet by the printing unit 13. A receipt is issued (step S28). And the control part 11 complete | finishes a process.

  If it is determined in step S21 that the lock key 121 is not operated (No in step S21), the control unit 11 determines whether or not the return key 123 is operated (step S31). If it is determined that the return key 123 has been operated (Yes in step S31), the control unit 11 determines whether a transaction number has been input from the operation unit 12 or the code reading unit 15 (step S32). If it is determined that it has been input (Yes in step S32), the control unit 11 stores the input transaction number in the data storage unit 17b (step S33). Then, the control unit 11 returns to step S32 and waits.

  On the other hand, if it is determined that the transaction number has not been input (No in step S32), the control unit 11 then determines whether or not a member code has been input from the code reading unit 15 (step S34). If it is determined that it has been input (Yes in step S34), the control unit 11 stores the input member code in the data storage unit 17b (step S35). Then, the control unit 11 returns to step S32 and waits.

  On the other hand, if it is determined that the member code has not been input (No in step S34), the control unit 11 then determines whether or not a product code has been input from the code reading unit 15 (step S36). When determining that it has been input (Yes in step S36), the control unit 11 stores the input product code in the data storage unit 17b (step S37). Then, the control unit 11 returns to step S32 and waits.

  On the other hand, when determining that the product code has not been input (No in step S36), the control unit 11 determines whether or not the execution key 122 has been operated (step S38). The execution key 122 is operated when executing the return processing.

  If it is determined that the execution key 122 has been operated (Yes in step S38), the control unit 11 determines whether or not a condition for executing the return process is satisfied (step S39). When at least one of the transaction number and the member code and the product code of the product to be returned are stored in the data storage unit 17b, the control unit 11 determines that the condition for executing the return process is satisfied.

  If it is determined that the conditions for executing the return process are satisfied (Yes in step S39), the control unit 11 returns the product based on at least one of the transaction number, the member code, and the product code stored in the data storage unit 17b. Processing is executed (step S40). The return process is a process for deleting the sales data of the returned merchandise from the sales data stored in the POS terminal 1 or the store server 2 and updating the memory.

  Then, the control unit 11 transmits at least one of the transaction number and the member code, the product code, and a return command indicating that the return process has been executed to the electronic receipt server 3 (step S41).

  If it is determined in step S38 that the execution key 122 is not operated (No in step S38), or if it is determined in step S39 that the conditions for executing the return processing are not satisfied (No in step S39). ), The control unit 11 returns to step S32 and waits. If it is determined in step S31 that the return key 123 has not been operated (No in step S31), the control unit 11 returns to step S11 and waits.

  Next, the flow of the electronic receipt management process executed by the control unit 31 of the electronic receipt server 3 operating according to the control program 33b will be described with reference to the flowchart shown in FIG.

  The control unit 31 of the electronic receipt server 3 determines whether or not the electronic receipt data transmitted from the POS terminal 1 has been received via the communication I / F 32 (step S51). If it is determined that it has been received (Yes in step S51), the control unit 31 stores the electronic receipt data for each company in the electronic receipt data storage unit 33a of the storage unit 33 (step S52). Then, the control unit 31 returns to step S51 and stands by.

  If it is determined that electronic receipt data has not been received via the communication I / F 32 (No in step S51), then the control unit 31 has received return data including a return command from the POS terminal 1. It is determined whether or not (step S53). If it is determined that it has been received (Yes in step S53), the control unit 31 stores the received return data (at least one of the transaction number and member code, the product to be returned) in the electronic receipt data storage unit 33a of the storage unit 33. The code and the return command are stored (step S54).

  If it is determined that the return command has not been received from the POS terminal 1 (No in step S53), the control unit 31 determines whether it is time to transmit to the electronic receipt management server 4 (step S55). ). The control unit 31 transmits the electronic receipt data or return data stored and managed in the electronic receipt data storage unit 33a to the electronic receipt management server 4 at a predetermined timing. If it is determined that it is time to transmit to the electronic receipt management server 4 (Yes in step S55), the control unit 31 stores the electronic receipt data or return data stored and managed in the electronic receipt data storage unit 33a. It transmits to the electronic receipt management server 4 (step S56). If it is determined that it is not time to transmit to the electronic receipt management server 4 (No in step S55), the control unit 31 returns to step S51 and waits.

  Next, the flow of the electronic receipt management process executed by the control unit 400 of the electronic receipt management server 4 operating according to the control program 441 will be described with reference to the functional block diagram shown in FIG. 10 and the flowchart shown in FIG. explain.

  As shown in FIG. 10, the control program 441 executed by the electronic receipt management server 4 includes an electronic receipt data receiving means 401, a return data receiving means 402, an electronic receipt information generating means 403, an electronic receipt information transmitting means 404, an electronic receipt. The module configuration includes data storage means 405. As actual hardware, the CPU 41 of the control unit 400 reads out the control program 441 from the storage unit 44 and executes it, whereby an electronic receipt data receiving unit 401, a return data receiving unit 402, an electronic receipt information generating unit 403, and an electronic receipt information. Transmission means 404 and electronic receipt data storage means 405 are executed.

  The electronic receipt data receiving unit 401 has a function of receiving electronic receipt data including product information of products traded at the POS terminal 1.

  The return data receiving means 402 includes product specifying information for specifying a product for which the POS terminal 1 has executed return processing, and electronic receipt data specifying information for specifying the electronic receipt data including the product specifying information (for example, a transaction number or a member code). ).

  The electronic receipt information generating unit 403 operates the return receipt processed product based on the electronic receipt data received by the electronic receipt data receiving unit 401 and the product specifying information and electronic receipt data specifying information received by the return data receiving unit 102. Has a function of generating electronic receipt information that is visible.

  The electronic receipt information transmission unit 404 has a function of transmitting the electronic receipt information generated by the electronic receipt data generation unit 403 to the portable terminal.

  The electronic receipt data storage unit 405 stores the electronic quadrant receipt data received by the electronic receipt data receiving unit 401 in association with the electronic receipt data specifying information.

  As shown in FIG. 11, the control unit 400 (electronic receipt data receiving means 401) of the electronic receipt management server 4 determines whether or not the electronic receipt data generated by the POS terminal 1 has been received from the electronic receipt server 3 ( Step S61). If it is determined that it has been received (Yes in step S61), the control unit 400 (electronic receipt data storage means 405) associates the received electronic receipt data with the electronic receipt data in association with the member code included in the received electronic receipt data. It memorize | stores in the memory | storage part 442 (step S62). Then, the control unit 400 ends the process.

  If it is determined that the electronic receipt data has not been received from the electronic receipt server 3 (No in step S61), the control unit 400 (returned data receiving means 102) includes the return command transmitted from the POS terminal 1. It is determined whether the return data is received from the electronic receipt server 3 (step S71). If it is determined that it has been received (Yes in step S71), the control unit 400 stores the received return data in the electronic receipt storage unit 442 (step S72). Specifically, the control unit 400 stores the return command in the return command unit 4311. Further, the control unit 400 stores the member code in the member code unit 4312 when the return code includes the member code. Further, the control unit 400 stores the transaction number in the transaction number portion 4313 when the return number includes a transaction number. In addition, the control unit 400 stores the product code of the returned product in the product code unit 4314.

  Next, the control unit 400 determines whether or not the transaction number is stored in the return data unit 431, that is, whether or not the transaction number is included in the received return data (step S73). If it is determined that it is included (Yes in step S73), the control unit 400 reads the electronic receipt data of the corresponding transaction number from the electronic receipt data storage unit 442 (step S74). Then, the control unit 400 sets the return flag of the return flag unit 442m to “1” corresponding to the product code stored in the product code unit 4314 for the read electronic receipt data (step S76).

  Then, the control unit 400 subtracts the price of the product for which the return process has been executed from the subtotal amount of the subtotal amount unit 442n and the total amount of the total amount unit 442q, and adds a new subtotal amount and total amount to the read electronic receipt data. In addition, a new tax amount is calculated from the tax amount of the tax amount unit 442p based on the price of the product for which the return process has been executed (step S77). Then, the control unit 400 stores the newly calculated subtotal amount / tax amount / total amount in the subtotal amount portion 442n, the tax amount portion 442p, and the total amount portion 442q, and updates the electronic receipt data (step S78).

  If it is determined in step S73 that the received return data does not include a transaction number (No in step S73), the control unit 400, based on the member code stored in the member code unit 4312, Of the electronic receipt data associated with the member code, the electronic receipt data including the product code of the returned product stored in the product code portion 4314 and having the latest settlement date is obtained. Read (step S75). And the process after step S76 is performed with respect to the read electronic receipt data.

  In Step S71, when it is determined that the return data is not received from the electronic receipt server 3 (No in Step S71), the control unit 400 determines whether or not there is an inquiry about electronic receipt information from the mobile terminal 7. (Step S81). The mobile terminal 7 makes an inquiry based on the member code and date.

  When it is determined that the inquiry has been made (Yes in step S81), the control unit 400 determines whether or not the return flag “1” is included in the return flag portion 442m of the electronic receipt data on the date of the inquiry. (Step S82). If it is determined that it is not included (No in step S82), the control unit 400 reads the electronic receipt data of the corresponding transaction number from the electronic receipt data storage unit 442, and can be viewed on the display unit 73 of the portable terminal 7. Electronic receipt information is generated (step S83).

  Then, the control unit 400 reads, for example, watermark character information of “electronic receipt” indicating the electronic receipt information from the background storage unit 443 and adds it as background information to the electronic receipt information (step S85). This watermark character is displayed on the display unit 73 of the portable terminal 7 as a part of the background. And the control part 400 (electronic receipt information transmission means 404) transmits electronic receipt information with respect to the portable terminal 7 (step S86). If it is determined that there is no inquiry (No in step S81), the control unit 100 returns to step S61 and waits.

  The background information added to the electronic receipt information can be changed as necessary. For example, background information to be read according to the customer's age, gender, preference, and the like is set in the background storage unit 443 in advance, and the background information according to the situation can be read. The background information may be a sound such as music flowing from the mobile terminal 7 in addition to the background display image and characters displayed on the display unit 73. For example, sales promotion music may be played at the timing when the mobile terminal 7 displays the electronic receipt information.

  The watermark character as background information can be created by operating the operation unit 47 of the electronic receipt management server 4. Further, information other than watermark characters (for example, symbols) can also be added as background information.

  The portable terminal 7 that has received the electronic receipt information transmitted from the electronic receipt management server 4 displays the electronic receipt information on the display unit 73 when the electronic receipt corresponding program 75a is operated. FIG. 12 shows an example of electronic receipt information displayed on the display unit 73 of the mobile terminal 7 that has received the electronic receipt information generated in step S83.

  In FIG. 12, the display unit 73 displays, as electronic receipt information, a store name logo 731, a date and time 732 when the transaction is settled, a transaction number 733, a two-dimensional code 734 symbolized with the transaction number and transaction information, and the purchased product. A product name 735, a product price 737, a subtotal amount 739, a tax amount 740, a total amount 741, etc. are displayed. A customer who carries the mobile terminal 7 can view the electronic receipt information displayed on the display unit 73 of the mobile terminal 7 and confirm the contents.

  The display unit 73 displays a watermark character 743 of “electronic receipt” as background information. The background information including the watermark characters 743 is displayed on the display unit 73, but is not printed on a normal receipt that is printed by the POS terminal 1 and issued. The watermark characters 743 do not interfere with the display of the electronic receipt information displayed on the display unit 73. For example, when a paper receipt is created by copying the display of the display unit 73, the copy is made. In the paper receipt, the watermark character 743 of “electronic receipt” can be clearly recognized.

  For this reason, when a paper receipt is created by copying the display on the display unit 73, the paper receipt is not issued from the POS terminal 1 due to the presence of the watermark character 743, and the electronic receipt information is copied. It turns out that it is a thing. In other words, it is possible to identify a paper receipt that has been illegally created by copying the display on the display unit 73. In addition, since the watermark character 743 of “electronic receipt” can be thinly recognized as background information displayed on the display unit 73, there is also an effect of suppressing fraud.

  As described above, since the watermark character 743 can be arbitrarily set, other characters for the purpose of fraud prevention other than the “electronic receipt” character may be used as the watermark character.

  On the other hand, if it is determined in step S82 that the return flag “1” is included (Yes in step S82), the control unit 400 stores the corresponding member code and the electronic receipt data of the corresponding date and time from the electronic receipt data storage unit 442. Is read. Then, the control unit 400 (electronic receipt data generation means 403) can recognize the product whose return flag is “1” by adding a mark indicating that the product has been returned on the display unit of the mobile terminal 7. Electronic receipt information is generated (step S84). In the embodiment, the mark is strikethrough information, and the control unit 400 generates electronic receipt information in which the strikethrough information is added to the product information of the returned product. And the control part 400 performs the process of step S85.

  FIG. 13 shows an example of electronic receipt information displayed on the display unit 73 of the mobile terminal 7 that has received the electronic receipt information generated in step S84. In FIG. 13, in addition to the display items described in FIG. 12, a cancellation line 742 is displayed in the product information of the returned product. In the example of FIG. 13, a strikethrough line 742 is displayed in the product information of the product B. The customer who sees this display can visually confirm that the merchandise B has been returned. In addition to the strike-through line, as a mark indicating that the product has been returned, the color of the product information of the returned product may be changed, shaded, or a mark indicating that the product has been returned may be displayed.

  Further, due to the effect of executing the return processing, the subtotal amount / tax amount / total amount of the electronic receipt information generated in step S84 is changed to the amount changed in step S78. In the embodiment, the subtotal amount 739 is changed from 300 yen to 100 yen and displayed. Further, the tax amount 740 is changed from 15 yen to 5 yen and displayed. Further, the total amount 741 is changed from 300 yen to 100 yen and displayed.

  In such an embodiment, since the electronic receipt management server 4 adds and transmits the returned processing information to the mobile terminal 7 carried by the customer, the customer executes the return processing by displaying the mobile terminal 7. You can manage what you did.

  In the embodiment, the subtotal amount, the tax amount, and the total amount after the return processing are newly calculated to generate new electronic receipt information and transmitted to the mobile terminal 7. You can check the subtotal amount, tax amount, and total amount.

  As mentioned above, although embodiment of this invention was described, this embodiment is shown as an example and is not intending limiting the range of invention. This embodiment can be implemented in various other forms, and various omissions, replacements, changes, and combinations can be made without departing from the spirit of the invention. This embodiment and its modifications are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  For example, in the above embodiment, the member code or the like is input using the code reading unit 15, but the present invention is not limited to this, and the member code or the like may be input using another method. Specifically, the POS terminal 1 and the mobile terminal 7 are provided with a short-range wireless communication unit such as NFC (Near Field Communication) or Bluetooth (registered trademark), so that a member code or the like can be transmitted and received by short-range wireless communication It is good. In this case, the portable terminal 7 holds the member code or the like in the storage unit 75 or an IC tag (not shown).

  In the above embodiment, the POS terminal 1 inputs the member code from the portable terminal 7. However, the present invention is not limited to this. Card). When an IC card is used, the POS terminal 1 includes a reading / writing unit such as an IC card reader / writer. When a magnetic card is used, the POS terminal 1 includes a card reader / card writer of a magnetic card.

  In the above embodiment, the electronic receipt server 3 is provided in the headquarters P2. However, the present invention is not limited thereto, and the electronic receipt server 3 for the store may be provided in the store P1. In this case, the POS terminal 1 outputs electronic receipt data to the electronic receipt server 3 connected to the in-store network N1 of the own store, and the electronic receipt server 3 performs electronic receipt management via the in-store network N1 and the network N2. The electronic receipt data is transmitted to the server 4.

  In the above embodiment, the electronic receipt data generated by the POS terminal 1 is output to the electronic receipt management server 4 via the electronic receipt server 3. However, the present invention is not limited to this. The electronic receipt management server 4 may be accessed via the electronic receipt management server 4 to directly output the electronic receipt data.

  In the above embodiment, the mobile terminal 7 receives the electronic receipt information from the electronic receipt management server 4. However, the present invention is not limited to this, and the mobile terminal 7 may directly receive the electronic receipt information from the POS terminal 1. In this case, the POS terminal 1 converts the generated electronic receipt data into electronic receipt information and outputs it to the portable terminal 7 connected via the in-store network N1 or a short-range wireless communication unit (not shown).

  In the above embodiment, the POS terminal 1 stores the product data file. However, the present invention is not limited to this, and the store server 2 may store the product data file so that it can be referred to from the POS terminal 1.

  Further, in the above embodiment, new electronic receipt information is generated based on the stored electronic receipt data, so that it can be visually confirmed that the merchandise information of the returned merchandise has been returned. However, the electronic receipt information has already been generated. If it is, the electronic receipt information already generated may be changed so that it can be visually recognized that the merchandise information of the merchandise that has been returned is returned.

  Further, in this embodiment, a new total amount is calculated from the total amount information of the transaction and the price of the returned product, and the calculated new total amount information is processed so as to be recognizable. It is not indispensable to process the calculation and new total amount information so that they can be recognized.

  The program executed by the electronic receipt management server 4 of the embodiment is a file in an installable or executable format, such as a CD-ROM, a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk), or the like. And recorded on a computer-readable recording medium.

  The program executed by the electronic receipt management server 4 of the embodiment may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. The program executed by the electronic receipt management server 4 of the embodiment may be provided or distributed via a network such as the Internet.

  Further, the program executed by the electronic receipt management server 4 according to the embodiment may be configured to be provided by being incorporated in advance in the ROM 42 or the like.

DESCRIPTION OF SYMBOLS 1 POS terminal 3 Electronic receipt server 4 Electronic receipt management server 7 Portable terminal 400 Control part 401 Electronic receipt data reception means 402 Return data reception means 403 Electronic receipt information generation means 404 Electronic receipt information transmission means 405 Electronic receipt data storage means 431 Return data Part 442 Electronic receipt data storage part 442m Return flag part

JP 2011-90375 A

Claims (5)

Receiving means for receiving electronic receipt data in which the receipt data generated for each transaction in the sales data processing device is converted into a predetermined data format;
Returns data receiving means for receiving returned product identification information for identifying returned products,
Data management means for storing the electronic receipt data in a storage means for storing the electronic receipt data in association with information identifying the electronic receipt data;
When there is an electronic receipt inquiry from the terminal based on the information specifying the electronic receipt data, the electronic receipt data specified by the information is read from the storage means and specified by the returned merchandise specifying information based on the electronic receipt data for goods to be, and the electronic receipt information generating means for generating an electronic receipt information which the products to be displayed overlapping the mark indicating that it is returned,
Electronic receipt information transmitting means for transmitting the electronic receipt information generated by the electronic receipt information generating means to the terminal for displaying the electronic receipt information;
An information processing apparatus comprising: The electronic receipt information generating means provides a strikethrough, information for changing the color of the product information indicating the returned product, or shading for the product specified by the returned product specifying information, when the product is returned. Generating the electronic receipt information to be displayed as a mark indicating that
The information processing apparatus according to claim 1. Receiving means for receiving electronic receipt data in which the receipt data generated for each transaction in the sales data processing device is converted into a predetermined data format;
Returns data receiving means for receiving returned product identification information for identifying returned products,
Data management means for storing the electronic receipt data in a storage means for storing the electronic receipt data in association with information identifying the electronic receipt data;
When there is an electronic receipt inquiry from the terminal based on the information specifying the electronic receipt data, the electronic receipt data specified by the information is read from the storage means and specified by the returned merchandise specifying information based on the electronic receipt data Electronic receipt information generating means for generating electronic receipt information for displaying a mark indicating that the product has been returned overlaid on the product to be returned;
Electronic receipt information transmitting means for transmitting the electronic receipt information generated by the electronic receipt information generating means to the terminal for displaying the electronic receipt information;
Electronic receipt system with A reception step of receiving electronic receipt data in which the receipt data generated for each transaction in the sales data processing device is converted into a predetermined data format;
A return data receiving step for receiving returned product identification information identifying the returned product;
A data management step of storing the electronic receipt data in a storage means for storing the electronic receipt data in association with information for specifying the electronic receipt data;
When there is an electronic receipt inquiry from the terminal based on the information specifying the electronic receipt data, the electronic receipt data specified by the information is read from the storage means and specified by the returned merchandise specifying information based on the electronic receipt data An electronic receipt information generating step for generating electronic receipt information for displaying a mark indicating that the product is returned for the product to be displayed,
An electronic receipt information transmission step for transmitting the electronic receipt information generated in the electronic receipt information generation step to the terminal for displaying the electronic receipt information;
Electronic receipt management method. A computer for controlling the information processing apparatus;
Receiving means for receiving electronic receipt data in which the receipt data generated for each transaction in the sales data processing device is converted into a predetermined data format;
Returns data receiving means for receiving returned product identification information for identifying returned products,
Data management means for storing the electronic receipt data in a storage means for storing the electronic receipt data in association with information identifying the electronic receipt data;
When there is an electronic receipt inquiry from the terminal based on the information specifying the electronic receipt data, the electronic receipt data specified by the information is read from the storage means and specified by the returned merchandise specifying information based on the electronic receipt data for goods to be, and the electronic receipt information generating means for generating an electronic receipt information which the products to be displayed overlapping the mark indicating that it is returned,
Electronic receipt information transmitting means for transmitting the electronic receipt information generated by the electronic receipt information generating means to the terminal for displaying the electronic receipt information;
Program to function as.