JP6413577B2 - Process request method, process request program, and process request system - Google Patents

Description

  The present invention relates to a process request method, a process request program, and a process request system.

  2. Description of the Related Art Conventionally, in a financial institution, there is a continuous writing type voucher that can request a plurality of the same procedures in a single voucher. The continuous entry slip has a plurality of entry fields in which information necessary for a plurality of the same procedures can be entered. For example, when a continuous entry slip is received at a counter service of a financial institution, each procedure may be assigned to a plurality of operators and performed in order to perform the work quickly. In addition, there are cases where the user fills in the necessary items by hand in the entry column of the continuous entry slip and the character is recognized by OCR. In this case, the plurality of assigned operators respectively confirm the data.

  As a related technique, for example, the number of unrecognizable characters included on the form of the request form is counted, compared with a preset reference number of characters, and when the number of unrecognizable characters is large, a retransmission request is not sent to the transmission source, Some of the correction workstations perform correction processing in advance. In addition, for example, there is a technique for facilitating a procedure when a form image sent from the facsimile apparatus to the main control apparatus is incomplete and the form image is returned to the facsimile apparatus for correction.

Japanese Patent Laid-Open No. 08-181844 Japanese Patent Application Laid-Open No. 07-239892

  However, according to the above-described prior art, if characters that are difficult to understand are entered in the entry column of the continuous entry slip, the handwritten characters described in the respective slips constituting the consecutive entry slip are changed. When the process of converting to electronic data is divided and assigned to a plurality of operators, the work efficiency at each assignment destination may be reduced. For example, when the data input processing corresponding to each of a plurality of entry fields in which difficult-to-determine characters are entered on a continuous entry slip is assigned to different operators, the assigned operators receive the consecutive entry slips. To confirm the characters that are difficult to distinguish.

  In one aspect, the present invention provides a processing request method, a processing request program, and a processing request system capable of suppressing a decrease in work efficiency at each allocation destination of a plurality of processes requested using a continuous slip. The purpose is to provide.

  According to one aspect of the present invention, character recognition is performed on a continuous-type slip provided with a plurality of entry fields in which designation information about the contents of each process can be entered, and based on the character recognition rate in the plurality of entry fields. A processing request method, a processing request program, and a processing request system for controlling an assignment destination of processing corresponding to each of the plurality of entry fields are proposed.

  According to one aspect of the present invention, there is an effect that it is possible to suppress a decrease in work efficiency at each allocation destination of a plurality of processes requested using a continuous writing slip.

FIG. 1 is an explanatory diagram of an example of a processing request method according to the embodiment. FIG. 2 is an explanatory diagram showing an example of the financial system 200. FIG. 3 is a block diagram illustrating an example of hardware of the information processing apparatus 201. FIG. 4 is a block diagram illustrating a functional configuration example of the control device 100. FIG. 5 is an explanatory diagram showing an example of the entry contents of the continuous entry slip 500. FIG. 6 is an explanatory diagram showing an example of the result of character recognition. FIG. 7 is an explanatory diagram (part 1) illustrating an example of controlling an allocation destination. FIG. 8 is an explanatory diagram (part 2) illustrating an example of controlling the allocation destination. FIG. 9 is an explanatory diagram (part 3) illustrating an example of controlling the allocation destination. FIG. 10 is an explanatory diagram (part 4) illustrating an example of controlling the allocation destination. FIG. 11 is an explanatory diagram (part 5) illustrating an example of controlling the allocation destination. FIG. 12 is an explanatory diagram (part 6) illustrating an example of controlling the allocation destination. FIG. 13 is a flowchart illustrating an example of a slip processing procedure. FIG. 14 is a flowchart illustrating an example of an allocation processing procedure. FIG. 15 is a flowchart illustrating an example of a calculation processing procedure. FIG. 16 is a flowchart illustrating an example of the determination processing procedure.

  Hereinafter, embodiments of a process request method, a process request program, and a process request system according to the present invention will be described in detail with reference to the drawings.

  In a financial institution, there is a continuous writing type voucher that can request a plurality of the same procedures in a single voucher. The continuous entry slip is a slip in which a character string indicating information necessary for performing the same procedure is written.

  In the following description, an example of a continuous entry slip in a transfer process in a financial institution is shown. There is a case where a character string indicating a client entered in the continuous entry slip is described as “client information”. In addition, a character string indicating each transfer destination and transfer amount of a plurality of transfer processes entered in the continuous entry slip may be referred to as “recipient information”.

  When the counter operator of the financial institution receives the continuous-type slip, for the efficiency of the business, using a computer provided at the counter, the handwritten characters on the continuous-form slip are written in OCR (Optical Character). Character is recognized by Reader) and acquired as character data. The computer provided at the window acquires, for example, character data obtained by character-recognizing client information and character data obtained by character-recognizing recipient information of each of a plurality of transfer processes.

  In the following description, character data obtained by character recognition of client information may be referred to as “recognition result of client information”. In the following description, character data obtained by character recognition of each recipient information of a plurality of transfer processes may be referred to as “recipient information recognition result”.

  Here, the counter operator of the counter service uses a computer installed in the counter to compare the client information with the client information recognition result to confirm whether the client information recognition result is correct. If there is an error, correct it. Thereafter, the counter operator of the counter service assigns a plurality of transfer processes to a plurality of office operators in the office processing department by using a computer provided in the counter.

  When the business operator in the paper processing department is assigned the transfer process, it uses the computer provided in the paper processing department to compare the image of the recipient information corresponding to the transfer process with the recognition result of the recipient information. To confirm whether the recognition result of the recipient information is correct. Then, the business operator in the business processing department corrects the recipient information recognition result if there is an error, and performs the transfer process.

  However, at this time, even if the administrative operator of the administrative processing department compares and confirms the image of the recipient information corresponding to the transfer processing and the recognized result of the recipient information, the recognized result of the recipient information is correct. It may not be possible to clearly determine whether or not.

  In this case, the office operator of the office processing department contacts the window operator of the window service that has received the continuous slip, and confirms whether or not the recognition result of the recipient information is correct. For example, a clerical operator in the paper processing department contacts the window operator of the counter service that has received the continuous slip, and sees the continuous slip of the paper medium itself to check whether the recognition result of the recipient information is correct. It will be confirmed. In addition, the administrative operator of the paper processing department contacts the counter operator of the counter service that has received the continuous slip, and has the OCR character recognition of the continuous slip again, so that a clearer image of the recipient information can be obtained. , The recipient information recognition result will be sent.

  For this reason, if it is difficult to recognize the characters of the recipient information corresponding to each of a plurality of transfer processes requested using the continuous slip, a number of office operators to whom each of the plurality of transfer processes is assigned You will contact the business window operator.

  Therefore, in the counter service, the counter operator of the counter service has to respond to communications from a plurality of office operators in the paper processing department, and work efficiency is reduced. On the other hand, in the paper processing department, multiple office operators in the paper processing department each have to contact the window operator of the window work for the same continuous slip, which reduces work efficiency in the entire paper processing department. End up.

  Therefore, in the present embodiment, a process request method that can suppress a decrease in work efficiency at each allocation destination of a plurality of processes requested using a continuous slip is described.

(Example of processing request method)
FIG. 1 is an explanatory diagram of an example of a processing request method according to the embodiment. The control device 100 is a computer that realizes the processing request method according to the embodiment by executing a processing request program.

  (1) The control device 100 receives the image data of the continuous entry slip 110. The continuous entry slip 110 is a slip that allows a plurality of transfer processes to be requested collectively. The continuous entry slip 110 is a slip provided with an entry field in which client information common to a plurality of transfer processes can be entered, and a plurality of entry fields in which recipient information of each of the plurality of transfer processes can be entered. is there.

  The client information is, for example, the name of the client who is common to a plurality of transfer processes. Recipient information is, for example, a combination of the name of a financial institution, the name of a branch, and an account number indicating a transfer destination by any transfer process, and a transfer amount by any transfer process.

  In the example of FIG. 1, the continuous entry slip 110 has a client information entry field 120 in which client information can be entered. The continuous entry slip 110 includes a first recipient information entry column 121, a second recipient information entry column 122, a third recipient information entry column 123, which can be entered with different recipient information. And a fourth recipient information entry field 124.

  Based on the image data of the continuous entry slip 110, the control device 100 performs character recognition by OCR for each of a plurality of characters handwritten on the continuous entry slip 110, and acquires a recognition result.

  The control device 100 assigns the confirmation process for the recognition result of the client information to the counter operator of the counter service. The counter operator of the counter service compares and confirms the client information entered in the client information entry field 120 and the recognition result of the client information, and if there is an error in the recognition result of the client information. Correct the recognition result of the client information.

  (2) The control device 100 calculates the character recognition rate of the recipient information entered in each of the plurality of recipient information entry fields of the continuous entry slip 110. The character recognition rate of the recipient information is calculated based on the character recognition rate of each of a plurality of characters indicating the recipient information entered in the recipient information entry column. The character recognition rate of the recipient information is, for example, an average value of the character recognition rates of a plurality of characters indicating the recipient information entered in the recipient information entry column.

  In the example of FIG. 1, the character recognition rate of the recipient information entered in the first recipient information entry column 121 is “91%”. The character recognition rate of the recipient information entered in the second recipient information entry field 122 is “73%”. The character recognition rate of the recipient information entered in the third recipient information entry field 123 is “89%”. The character recognition rate of the recipient information entered in the fourth recipient information entry field 124 is “77%”.

  (3) Based on the character recognition rate of the recipient information entered in each of the plurality of recipient information entry columns, the control device 100 assigns the transfer process assignment destination corresponding to each of the plurality of recipient information entry columns. Control. For example, the control device 100 sets so that the transfer processing corresponding to the recipient information entry field in which recipient information having a low character recognition rate is entered is collectively performed by one office operator. Specifically, the control device 100 controls the assignment destination of each of the plurality of transfer processes by setting conditions under which the office operator of the paper processing department can undertake each of the plurality of transfer processes.

  In the example of FIG. 1, a condition is set that the transfer process corresponding to the first recipient information entry field 121 is undertaken by any one office operator in the office processing department. The transfer processing corresponding to each of the second recipient information entry column 122 and the fourth recipient information entry column 124 is set with a condition that any one of the administrative operators in the administrative processing department accepts the transfer processing collectively. The In the transfer process corresponding to the third recipient information entry field 123, a condition is set that any one of the office operators in the office processing department takes over.

  A business operator in the business processing department performs one of a plurality of transfer processes according to the setting contents of the control device 100. In the example of FIG. 1, the first office operator 101 undertakes a transfer process corresponding to the first recipient information entry field 121 in which a condition that one office operator accepts is set. Then, the first office operator 101 compares the recipient information entered in the first recipient information entry field 121 with the recognition result of the recipient information, and makes an error in the recognition result of the recipient information. If there is, correct the recognition result of the recipient information.

  Similarly, the second office operator 102 has a second recipient information entry field 122 and a fourth recipient information entry field 124, respectively, in which conditions are set that one office operator will collectively accept. Undertake the transfer process corresponding to. The second office operator 102 compares the recipient information entered in each of the second recipient information entry column 122 and the fourth recipient information entry column 124 with the recognition result of the recipient information. If there is an error in the recognition result of the recipient information, the recognition result of the recipient information is corrected.

  Similarly, the third office operator 103 accepts a transfer process corresponding to the third recipient information entry field 123 in which a condition that one office operator accepts is set. The recipient information entered in the third recipient information entry field 123 is compared with the recognition result of the recipient information, and if there is an error in the recognition result of the recipient information, the recognition result of the recipient information To correct.

  As described above, according to the control device 100, the transfer processing corresponding to the recipient information entry field in which the recipient information having a low character recognition rate is entered is set so that it is collectively performed by one office operator. Can do. Here, the lower the character recognition rate of the recipient information entered in the recipient information entry field, the more often it is difficult to confirm the recognition result of the recipient information without contacting the window operator. Become.

  In other words, according to the control device 100, one office operator summarizes the transfer process corresponding to the payee information entry field in which the payee information to be confirmed by contacting the checker operator of the checkout operation is written. Can be done. And according to the control apparatus 100, the frequency | count of contacting the window operator of window work can be put together at once. As a result, in the counter service, the operator of the counter service only needs to respond to the communication from one office operator in the office processing department, and it is possible to suppress a decrease in work efficiency.

  On the other hand, in the paper processing department, if any one of the plurality of office operators in the paper processing department contacts the window operator in the window business once, it can perform a plurality of transfer processes, and work efficiency is reduced. Can be suppressed. Further, each of the remaining office operators does not need to contact the window operator of the window business, and it is possible to suppress a decrease in work efficiency.

  Here, when a business operator in the business processing department takes over one of a plurality of transfer processes in accordance with the setting contents of the control apparatus 100, the control apparatus 100 passively controls an assignment destination of the plurality of transfer processes. However, the present invention is not limited to this. For example, the control device 100 may actively control the assignment destinations of the plurality of transfer processes by actively allocating a plurality of transfer processes to the office operator of the office processing department.

  Here, a case has been described in which the transfer processing corresponding to the first recipient information entry field 121 and the transfer process corresponding to the third recipient information entry field 123 are undertaken by different office operators. Not exclusively. For example, if a transfer operation corresponding to each of the recipient information entry fields 122 and 124 is undertaken collectively by one office operator, the transfer corresponding to each of the other recipient information entry fields 121 and 123 is performed. Any office operator may undertake the process. Specifically, the second operator 102 may further take over the transfer process corresponding to the recipient information entry field 121. Further, the first office operator 101 may collectively accept the transfer processing corresponding to each of the recipient information entry fields 121 and 123.

  Here, the case where the control device 100 is applied to the continuous entry slip used in the financial institution has been described, but the present invention is not limited to this. Moreover, although the transfer process in a financial institution was mentioned as an example, processes other than the transfer process may be used. Further, if there is a continuous application form that can request a plurality of processes used in the municipal office, the control device 100 can be applied to the application form. In addition, for example, if there is a continuous-type invoice in which a plurality of transaction contents can be collectively described in a stock company and processing of the transaction contents can be requested to the office work, the control device 100 may be applied to the invoice. it can.

(Example of financial system 200)
Next, an example of a processing request system 200 in a financial institution to which the control device 100 shown in FIG. 1 is applied will be described. In the following description, the processing request system 200 in a financial institution may be referred to as “financial system 200”.

  FIG. 2 is an explanatory diagram showing an example of the financial system 200. In FIG. 2, the financial system 200 includes an information processing device 201 and a client device 202.

  In the financial system 200, the information processing apparatus 201 and the client apparatus 202 are connected via a wired or wireless network 210. The network 210 is, for example, a local area network (LAN), a wide area network (WAN), or the Internet.

  The information processing apparatus 201 is a computer that operates as the control apparatus 100. The information processing apparatus 201 is, for example, a PC (Personal Computer), a server, or the like.

  The client device 202 is a computer that is provided at a predetermined financial institution's window or business processing department and used by an operator. The client device 202 is, for example, a PC, a notebook PC, a smartphone, a tablet terminal, or a PDA (Personal Digital Assistant).

  Here, although the case where the information processing apparatus 201 is operated as the control apparatus 100 in the financial system 200 described above has been described, the present invention is not limited thereto. For example, any of the client devices 202 may be operated as the control device 100 in the financial system 200 described above. In this case, the financial system 200 may not include the information processing apparatus 201.

  In the financial system 200, the information processing apparatus 201 and the client apparatus 202 may be provided in the same store of a predetermined financial institution, or may be provided in different stores. In addition, each of the client devices 202 may be provided in a different store of a predetermined financial institution.

  In the following description, a case where the information processing apparatus 201 is operated as the control apparatus 100 in the above-described financial system 200 will be described.

(Hardware of information processing apparatus 201)
Next, an example of hardware of the information processing apparatus 201 illustrated in FIG. 2 will be described with reference to FIG.

  FIG. 3 is a block diagram illustrating an example of hardware of the information processing apparatus 201. In FIG. 3, the information processing apparatus 201 includes a CPU (Central Processing Unit) 301, a ROM (Read Only Memory) 302, and a RAM (Random Access Memory) 303.

  The information processing apparatus 201 further includes a disk drive 304, a disk 305, an interface (I / F) 306, an input device 307, and an output device 308. Each component is connected by a bus 300.

  Here, the CPU 301 governs overall control of the information processing apparatus 201. The ROM 302 stores various programs such as a boot program and a processing request program according to the embodiment. Further, the ROM 302 stores various data such as information on the operator of the counter service, information on the operator of the paper processing department, the name of the financial institution that is the transfer destination, and the name of the branch of the financial institution.

  The RAM 303 is used as a work area for the CPU 301. The RAM 303 stores various data such as data obtained by executing various programs. The disk drive 304 controls reading / writing of data with respect to the disk 305 according to the control of the CPU 301. The disk 305 stores data written under the control of the disk drive 304. The disk 305 is, for example, a magnetic disk or an optical disk.

  The I / F 306 is connected to the network 210 through a communication line, and is connected to other devices via the network 210. The I / F 306 controls an internal interface with the network 210 and controls data input / output from an external device. For example, a modem or a LAN adapter may be employed as the I / F 306.

  The input device 307 is an interface for inputting various data by a user operation such as a keyboard and a touch panel. The input device 307 may be a mouse, a scanner, or the like. The output device 308 is an interface that outputs data according to an instruction from the CPU 301. The output device 308 is a display that displays data such as a document, an image, and function information as well as a cursor, an icon, or a tool box. The output device 308 may be a printer.

(Hardware of client device 202)
Next, an example of hardware of the client device 202 will be described. An example of the hardware of the client device 202 is the same as the example of the hardware of the information processing device 201 illustrated in FIG.

(Functional configuration example of the control device 100)
Next, a functional configuration example of the control device 100 will be described with reference to FIG.

  FIG. 4 is a block diagram illustrating a functional configuration example of the control device 100. The control device 100 includes a reception unit 401, a character recognition unit 402, an allocation unit 403, and an output unit 404 as functions serving as a control unit.

  The accepting unit 401 acquires image data of a continuous entry slip entered by the client by handwriting. Here, the continuous entry slip is a document for allowing a financial institution to perform a processing operation. The continuous entry slip has, for example, a plurality of entry fields in which designation information about the contents of processing can be entered. The process is, for example, a transfer process in a financial institution.

  The entry column has a plurality of areas in which item information corresponding to each of a plurality of items can be entered as the designation information. The designation information is, for example, recipient information. The plurality of items include a transfer destination item for performing a transfer process in a financial institution and an item of an amount to be transferred to the transfer destination. Specifically, the entry fields are the client information entry field 120 and the recipient information entry fields 121 to 124 shown in FIG.

  The continuous entry slip is specifically the continuous entry slip 110 shown in FIG. The continuous entry slip is specifically a continuous entry slip 500 described later in FIG. The image data is data obtained by optically reading a continuous writing slip.

  For example, the reception unit 401 acquires image data of each entry frame in each entry column of the continuous entry slip 110. The entry field is an area in the slip where characters are entered by handwriting. The entry frame is an area in the entry field where one character is entered by handwriting.

  Specifically, the reception unit 401 acquires image data from the continuous entry slip 110 by a scanner. Specifically, the reception unit 401 may receive image data from the client device 202. As a result, the character recognition unit 402 can recognize characters in each entry field of the continuous entry slip 110 acquired by the reception unit 401.

  The acquired image data is stored in a storage area such as the RAM 303 and the disk 305, for example. The reception unit 401 realizes its function by causing the CPU 301 to execute a program stored in a storage device such as the ROM 302, the RAM 303, and the disk 305 illustrated in FIG. 3 or by the I / F 306, for example.

  The character recognition unit 402 performs character recognition for the continuous entry slip 110. For example, the character recognizing unit 402 reads a character string handwritten in each entry field of the continuous entry slip 110 as an image, and acquires character data of each entry field obtained by character recognition of the image. Here, the character data is data indicating symbols such as hiragana, katakana, and \, numbers from 0 to 9, or a symbol indicating that character recognition has failed. The character data is, for example, data stored in a result table 600 described later in FIG.

  Further, the character recognition unit 402 calculates the character recognition rate of the character data in each entry field of the continuous entry slip 110. The character recognition rate is, for example, the probability that the character indicated by the character data obtained by character recognition of the image data in the entry frame matches the character actually entered in the entry frame.

  For example, the character recognition unit 402 recognizes each character in each entry field of the continuous entry slip 110 by OCR, and from the image of each character in each entry field, the character data candidates and the character recognition rate of each character in each entry field. Is calculated. Next, the character recognition unit 402 determines the character data of each character from the character data candidates for each character. Then, the character recognition unit 402 confirms the character data “¥” indicating the \ mark, the character data “0” to “9” indicating the number, or the character data “?” Indicating that the character recognition has failed. The character recognition rate is acquired and stored in a result table 600 described later in FIG.

  Specifically, the character recognizing unit 402 recognizes each character that becomes item information of each item in each entry column of the continuous entry slip 110 by OCR and recognizes each item from the image of each character that becomes item information of each item. The candidate character data and the character recognition rate of each character to be item information are calculated. Next, the character recognition unit 402 determines the character data of each character from the character data candidates for each character. Then, the character recognition unit 402 acquires the confirmed character data and the character recognition rate, and stores them in a result table 600 described later in FIG.

  Thereby, the character recognition unit 402 can acquire the character data and the character recognition rate of each character in each entry field of the continuous entry slip 110. The character data and character recognition rate obtained by character recognition are stored in a storage area such as the RAM 303 and the disk 305, for example. The character recognition unit 402 realizes its function by causing the CPU 301 to execute a program stored in a storage device such as the ROM 302, the RAM 303, and the disk 305 shown in FIG.

  The assigning unit 403 controls assignment destinations of processes corresponding to the plurality of entry fields based on the character recognition rates in the plurality of entry fields. The assignment destination is, for example, a business operator of a business processing department. Specifically, the assignment destination is the client device 202 used by the business operator in the business processing department. The client device 202 used by the business operator in the business processing department is the client device 202 supplied to each business operator in the business processing department. The client device 202 used by the business operator in the business processing department may be a client device 202 provided in the business processing department and used by any business operator when logged in by any business operator. For example, when there are a plurality of entry fields whose character recognition rates are below the standard among the plurality of entry fields, the assigning unit 403 performs the processing corresponding to the plurality of entry fields whose character recognition rates are below the reference to the same assignment destination. Assign to.

  The entry field whose character recognition rate is below the standard is specified based on, for example, the difference between the character recognition rate of the item information in each of the plurality of regions and the item-specific threshold for each of the plurality of regions. The character recognition rate of item information is calculated based on the character recognition rate of each character that becomes item information. The character recognition rate of the item information is, for example, the average value of the character recognition rates of each character that becomes the item information. The item-specific threshold is set based on the character type of the item information in each of the plurality of areas. For example, when the character type of the item information is kanji, the item-specific threshold is set to be lower than that when the character type is kana. For example, when the character type of the item information is kana, the item-specific threshold is set to be lower than that when the character type is numeric. In the entry field where the character recognition rate is below the standard, specifically, the entry in which the average value of the difference between the character recognition rate of the item information in each of the plurality of areas and the item-specific threshold for each of the plurality of areas is less than the total threshold. Includes a column.

  Further, the entry field whose character recognition rate is below the reference may include, for example, an entry field containing characters whose character recognition rate is below the character threshold. Moreover, the entry field whose character recognition rate is below the standard may include, for example, an entry field where a predetermined number or more of characters whose character recognition rate is below the character threshold is included. Further, the entry field whose character recognition rate is below the standard may include, for example, an entry field where the average value of the character recognition rates of the characters included in the entry field is below a predetermined threshold. The entry field whose character recognition rate is below the standard is, for example, an entry field where the sum of the differences between the character recognition rate of the item information in each of the plurality of areas and the item-specific threshold for each of the plurality of areas is below a predetermined threshold. May be included.

  Specifically, the allocating unit 403 allocates processing corresponding to a plurality of entry fields having a character recognition rate equal to or less than the reference when there are a plurality of entry fields having a character recognition rate equal to or less than the reference among the plurality of entry fields. The destination is assigned to the first assignment destination. Also, the assigning unit 403 assigns an assignment destination of processing corresponding to an entry field having a character recognition rate larger than the reference to one or more assignment destinations different from the first assignment destination.

  More specifically, the assigning unit 403 sets a combination of transfer processes to be assigned to the same office operator among a plurality of transfer processes so that any one of the plurality of office operators must collectively accept it. . In this case, any one of the plurality of office operators collectively takes the combination and performs the transfer process included in the combination.

  Further, the assigning unit 403 may set a business operator who can assign each of the plurality of transfer processes. In this case, the office operator accepts one of a plurality of transfer processes set to be assignable to the office operator. In addition, the assigning unit 403 assigns one of the plurality of transfer processes to a specific office operator and assigns one of the transfer processes so that a specific office operator among the plurality of office operators performs the process. Also good.

  As a result, the assigning unit 403 assigns a plurality of transfer processes to a plurality of office operators while collectively assigning the transfer processes corresponding to the recipient information entry fields to be confirmed to the one office operator. Can be assigned. The allocation destination is stored in a storage area such as the RAM 303 and the disk 305, for example. The assignment unit 403 realizes its function by causing the CPU 301 to execute a program stored in a storage device such as the ROM 302, the RAM 303, and the disk 305 shown in FIG.

  The output unit 404 outputs a combination of information indicating each of a plurality of processes allocated to the same allocation destination in association with information indicating the request source. The information indicating the request source is, for example, client information. The output unit 404 outputs, for example, a combination of recipient information corresponding to a plurality of transfer processes assigned to the same assignment destination in association with client information. Specifically, the output unit 404 displays a combination of recipient information corresponding to a plurality of transfer processes associated with client information on a display, prints it out to a printer, and transmits it to an external device through the I / F 306. Or stored in a storage area such as the RAM 303 and the disk 305.

  The output unit 404 realizes its function by causing the CPU 301 to execute a program stored in a storage device such as the ROM 302, the RAM 303, and the disk 305 illustrated in FIG. 3, or the I / F 306. Thus, the operator can select the transfer process to be accepted with reference to the output content of the output unit 404.

(Contents entered in the continuous entry form 500)
Next, an example of the entry contents of the continuous entry slip 500 will be described using FIG.

  FIG. 5 is an explanatory diagram showing an example of the entry contents of the continuous entry slip 500. In FIG. 5, the continuous entry slip 500 has a client information entry field 510. The continuous entry form 500 includes a first recipient information entry column 521, a second recipient information entry column 522, a third recipient information entry column 523, and a fourth recipient information entry column 524. Have.

  In the continuous entry form 500, the requester information entry field 510 is used, and as the requester information, the designated transfer date “April 01, 2014”, the name of the requester, “Irai Nintaro”, etc. are entered. Yes. The continuous entry form 500 uses the client information entry field 510, and as client information, the client's name in Chinese characters “Requester Taro” and the client ’s address “ 1-2-3 "is entered.

  In the continuous entry form 500, the first recipient information entry field 521 is used, and as the first recipient information, the character string “ABC” indicating the financial institution of the transfer destination, the type “Bank of the transfer destination financial institution” ", The character string" Tokyo "indicating the branch of the financial institution to which money is transferred is entered. Further, in the continuous entry form 500, using the first recipient information entry field 521, the deposit item “ordinary” and the account number “1234567” are entered as the first recipient information. Further, in the continuous entry form 500, the transfer amount “¥ 100” is entered as the first recipient information by using the first recipient information entry column 521 in the right-justified manner. In the continuous entry form 500, the first recipient information entry field 521 is used to enter the name of the recipient “Kuketrinin 01” as the recipient information.

  In the continuous entry form 500, the second recipient information entry field 522 is used, and as the second recipient information, the character string “ABC” indicating the financial institution of the transfer destination, the type of the financial institution of the transfer destination “bank” ", The character string" Tokyo "indicating the branch of the financial institution to which money is transferred is entered. Further, in the continuous entry form 500, using the second recipient information entry field 522, the deposit type “ordinary” and the account number “0123456” are entered as the second recipient information. Further, in the continuous entry slip 500, the transfer amount “¥ 200” is entered in the right-justified form as the second recipient information using the second recipient information entry column 522. In addition, in the continuous entry form 500, the second recipient information entry field 522 is used to enter the name of the recipient “Kuketrinin 02” as the recipient information.

  In the continuous entry form 500, the third recipient information entry field 523 is used, and as the third recipient information, a character string “ABC” indicating the financial institution of the transfer destination, and the type “bank of the transfer destination financial institution” ", The character string" Tokyo "indicating the branch of the financial institution to which money is transferred is entered. Further, in the continuous entry slip 500, the third recipient information entry field 523 is used to enter the deposit type “ordinary” and the account number “2356141” as the third recipient information. Further, in the continuous entry form 500, the transfer amount “¥ 300” is entered in the right-justified form as the third recipient information using the third recipient information entry column 523. In the continuous entry form 500, the third recipient information entry field 523 is used to enter the name of the recipient “Kuketrinin 03” as the recipient information.

  In the continuous entry form 500, the fourth recipient information entry field 524 is used, and as the fourth recipient information, the character string “ABC” indicating the financial institution of the transfer destination, the type of bank of the transfer destination “Bank” ", The character string" Tokyo "indicating the branch of the financial institution to which money is transferred is entered. Further, in the continuous entry form 500, using the fourth recipient information entry field 524, the deposit item “ordinary” and the account number “3567890” are entered as the fourth recipient information. Further, in the continuous entry form 500, the transfer amount “¥ 400” is written in the right-justified form as the fourth recipient information using the fourth recipient information entry column 524. Further, in the continuous entry slip 500, the fourth recipient information entry field 524 is used to enter the name “Kuketrinin 04” of the recipient name as the fourth recipient information.

  In the continuous entry form 500, the subtotal “¥ 1000” of the transfer amount in each recipient information entry column 521 to 524 is entered. Thus, since the same person fills in the recipient information entry fields 521 to 524 of the continuous entry slip 500, characters that are difficult to determine in the recipient information entry fields 521 to 524 are In many cases, it is a common character in the recipient information entry field. In the example of FIG. 5, it is difficult to determine whether the character “C” entered in each recipient information entry column 521 to 524 is the character “C” or the character “O”.

  The information processing apparatus 201 performs character recognition on the continuous entry slip 500 shown in FIG. 5, associates character data obtained as a result of character recognition with the character recognition rate, and stores them in a result table 600 described later in FIG. To do.

(Example of character recognition results)
Next, an example of the result of character recognition for the continuous writing slip 500 shown in FIG. 5 will be described with reference to FIG.

  FIG. 6 is an explanatory diagram showing an example of the result of character recognition. The result table 600 is a table that stores image data of each entry field, a recognition result obtained by character recognition of each entry field, and a character recognition rate. The result table 600 is realized by storage areas such as the RAM 303 and the disk 305 shown in FIG.

  As shown in FIG. 6, the result table 600 has a content field in association with a type field, and information is set in each field for each type of entry field of the continuous entry slip 500, so that a record is recorded. Remember.

  In the type field, the type of the entry column of the continuous entry slip 500 and the type of data obtained from the entry column are set. The type field includes, for example, a combination of “client information” and “transfer designated date” indicating the type of the client information input column, and “image data” indicating the type of data obtained from the entry column. Is set.

  In the content field, the content of the type of data indicated by the type field obtained from the type entry column indicated by the type field is set. In the content field, for example, the content of the image data corresponding to the combination of the entry field type “client information” and “transfer designation date” and the data type “image data” “April 01, 2014” Is set. In addition, the character recognition rate of the \ mark may be omitted in the character recognition rate for the transfer amount area in each recipient information entry field.

  Specifically, the record 611 stores image data regarding the transfer designated date area of the client information input field. In addition, the record 612 stores the recognition result for the transfer designated date area in the client information input field. Further, the record 613 stores a character recognition rate for an area designated for transfer in the client information input field.

  As described above, the result table 600 stores the record group 610 (611 to 616) related to the client information. In addition, the result table 600 stores a record group 620 (621 to 635) related to the first recipient information. Similarly, although not shown, the result table 600 stores a record group related to the second recipient information, a record group related to the third recipient information, and a record group related to the fourth recipient information.

(An example of controlling the assignee)
Next, an example of controlling the assignment destination based on the result of character recognition shown in FIG. 6 will be described with reference to FIGS.

  7-12 is explanatory drawing which shows an example which controls an allocation destination. The determination table 700 is a table for determining whether or not to assign transfer processing assignment destinations corresponding to each recipient information entry column based on the result of character recognition in each entry column. The determination table 700 is realized by storage areas such as the RAM 303 and the disk 305 shown in FIG.

  As illustrated in FIG. 7, the determination table 700 includes fields for character recognition rate, item-specific recognition rate, threshold comparison, and division determination in association with types of fields. The determination table 700 stores a record by setting information in each field for each type of item included in the entry field of the continuous entry slip 500.

  In the type field, the type of item included in the entry field of the continuous entry slip 500 is set. In the type field, for example, a combination of “client information” indicating the type of the client information input field and “transfer designation date (number)” indicating the type of item included in the client information input field is set. The The information in parentheses is information indicating the character type of item information entered in the item.

  In the character recognition rate field, the character recognition rate of each character of the item included in the type entry column indicated by the type item is set. “1” to “n” in the character recognition rate field are information indicating the character recognition rate of which character of the item. In the item recognition rate field, an average value of character recognition rates is set for items of the type indicated by the information set in the type field. In the threshold comparison field, the difference between the average value set in the item recognition rate field and the item threshold is set as the item determination value. In the division determination field, a numerical value for determining whether or not the transfer processing corresponding to the type entry column indicated by the type item should be collected is set as the division determination value.

  Thus, the determination table 700 stores the record group 710 regarding the client information. Further, the determination table 700 stores a record group 721 relating to the first recipient information. Similarly, the determination table 700 stores a record group 722 relating to the second recipient information, a record group 723 relating to the third recipient information, and a record group 724 relating to the fourth recipient information.

  In FIG. 7, the information processing apparatus 201 extracts the character recognition rate of each character in each type of entry column from the result table 600 and sets it in the character recognition rate item of the determination table 700. Here, the information processing apparatus 201 refers to the determination table 700 for items that are not used for the transfer process, such as an item of Kanji notation of the name of the client included in the client information corresponding to the type “client Kanji” in FIG. The setting of may be omitted. Next, the description proceeds to FIG.

  The information processing apparatus 201 calculates the average value of the character recognition rate of the item of transfer designation date in the client information entry column 510 of FIG. 5 and sets it in the item-specific recognition rate field corresponding to the item in FIG. . Similarly, the information processing apparatus 201 calculates the average value of the character recognition rates of other items in the client information entry field 510 and sets the calculated value in the field of the item-specific recognition rate corresponding to the item.

  Next, the information processing apparatus 201 determines the item-specific threshold “number” from the average value of the character recognition rates set in the field of item-specific recognition rates corresponding to the item of transfer designation date in the client information entry column 510 of FIG. The difference obtained by subtracting “90” is calculated. Then, the information processing apparatus 201 sets the calculated difference in the threshold comparison field corresponding to the item in FIG. Similarly, the information processing apparatus 201 calculates a difference obtained by subtracting the item threshold from the average character recognition rate set in the item recognition rate field corresponding to other items in the client information entry field 510. , The threshold comparison field corresponding to the item is set.

  Then, the information processing apparatus 201 calculates the average value of the differences set in the threshold comparison field corresponding to each item in the client information entry column 510 of FIG. Set in the judgment field. The average value of the differences is calculated, for example, as a numerical value up to the first decimal place by rounding off the second decimal place value. The information processing apparatus 201 uses the average value set in the division determination field corresponding to the client information entry field 510 when controlling the allocation destination of the transfer process corresponding to the subsequent recipient information entry field. Also good.

  In the following description, the information processing apparatus 201 assigns the average value set in the division determination field corresponding to the client information entry field 510 to the transfer process assignment destination corresponding to the subsequent recipient information entry fields 521 to 524. A case where it is not used when controlling the above will be described. Next, the description shifts to the description of FIG.

  The information processing apparatus 201 calculates the average value of the character recognition rate of the item of the name of the financial institution in the first recipient information entry field 521 of FIG. 5 and determines the item-specific recognition rate of the item of FIG. Set in the field. Similarly, the information processing apparatus 201 calculates the average character recognition rate of other items in the first recipient information entry field 521 and sets it in the item-specific recognition rate field corresponding to the item.

  Next, the information processing apparatus 201 determines the item-specific threshold for the kanji from the average value of the character recognition rate set in the item-specific recognition rate field corresponding to the item of the name of the financial institution in the first recipient information entry field 521. The difference obtained by subtracting “80” is calculated. Then, the information processing apparatus 201 sets the calculated difference in the threshold comparison field corresponding to the item in FIG. Similarly, the information processing apparatus 201 subtracts the item threshold from the average character recognition rate set in the item recognition rate field corresponding to the other items in the first recipient information entry field 521 of FIG. The calculated difference is calculated and set in the threshold comparison field corresponding to the item in FIG.

  Then, the information processing apparatus 201 calculates the average value of the differences set in the threshold comparison field corresponding to each item in the first recipient information entry column 521, and enters the first recipient information entry in FIG. This is set in the division determination field corresponding to the column 521. Further, the information processing apparatus 201 is set in the division determination field corresponding to the first recipient information entry column 521 based on the average value set in the division determination field corresponding to the client information entry column 510. The average value may be corrected. Here, the information processing apparatus 201 determines whether the first recipient information entry column 521 is a recipient information entry column with a high character recognition rate or a recipient information entry column with a low character recognition rate. .

  For example, when the average value set in the division determination field corresponding to the first recipient information entry column 521 is equal to or less than “0”, the information processing apparatus 201 displays the first recipient information entry column 521. It is determined that this is a recipient information entry field with a low character recognition rate. On the other hand, if the average value set in the division determination field corresponding to the first recipient information entry field 521 is greater than “0”, the information processing apparatus 201 first the recipient information entry field 521. Is a recipient information entry field with a high character recognition rate.

  Here, when performing a transfer process corresponding to a recipient information entry column with a low character recognition rate, it is often difficult to confirm the recognition result of the recipient information in the recipient information entry column. There are many cases where the operator is contacted to confirm the recipient information. On the other hand, when performing a transfer process corresponding to a recipient information entry column with a high character recognition rate, it is often difficult to confirm the recognition result of the recipient information in the recipient information entry column. The number of cases in which the contact operator is confirmed and the recipient information is confirmed is reduced.

  Therefore, the information processing apparatus 201 does not collect the assignment destination of the transfer process corresponding to the recipient information entry column with a low character recognition rate with the transfer process corresponding to the recipient information entry column with another low character recognition rate. It is determined that the thing office operator will contact the window operator of the window business. For this reason, the information processing apparatus 201 does not collect the assignment destination of the transfer process corresponding to the recipient information entry field with a low character recognition rate with the transfer process corresponding to the other recipient information entry field with a low character recognition rate. It is determined that the work efficiency is reduced. On the other hand, the information processing apparatus 201 can work efficiently even if the assignment destination of the transfer process corresponding to the recipient information entry column with a high character recognition rate is not combined with the transfer process corresponding to the other recipient information entry column. Judged not to decrease.

  In the example of FIG. 9, the information processing apparatus 201 uses the first recipient information entry field because the average value set in the division determination field corresponding to the first recipient information entry field 521 is “0” or less. It is determined that the transfer destinations corresponding to 521 should be collected. Next, the description proceeds to FIG.

  The information processing apparatus 201 calculates the average value of the character recognition rate of the item of the name of the financial institution in the second recipient information entry field 522 of FIG. 5, and the recognition rate for each item corresponding to the item of FIG. Set in the field. Similarly, the information processing apparatus 201 calculates the average value of the character recognition rate of other items in the second recipient information entry field 522 and sets it in the field of the item-specific recognition rate corresponding to the item in FIG. To do.

  Next, the information processing apparatus 201 determines the item-specific threshold for the kanji from the average value of the character recognition rate set in the item-specific recognition rate field corresponding to the item of the name of the financial institution in the second recipient information entry field 522. The difference obtained by subtracting “80” is calculated. Then, the information processing apparatus 201 sets the calculated difference in the threshold comparison field corresponding to the item. Similarly, the information processing apparatus 201 calculates a difference obtained by subtracting the item-specific threshold from the average value of the character recognition rate set in the item-specific recognition rate field corresponding to the other items in the second recipient information entry field 522. It is calculated and set in the threshold comparison field corresponding to the item in FIG.

  Then, the information processing apparatus 201 calculates the average value of the differences set in the threshold comparison field corresponding to each item in the second recipient information entry column 522, and enters the second recipient information entry column 522. Set in the corresponding split judgment field. Here, the information processing apparatus 201 determines whether the second recipient information entry column 522 is a recipient information entry column with a high character recognition rate or a recipient information entry column with a low character recognition rate. .

  In the example of FIG. 10, the information processing apparatus 201 uses the second recipient information entry field because the average value set in the division determination field corresponding to the second recipient information entry field 522 is equal to or less than “0”. It is determined that the transfer destinations corresponding to 522 should be collected. In other words, the information processing apparatus 201 collectively handles the transfer process corresponding to the first recipient information entry field 521 and the transfer process corresponding to the second recipient information entry field 522, and is handled by one operator. Determine that it should be. Next, the description proceeds to FIG.

  The information processing apparatus 201 calculates the average value of the character recognition rate of the item of the name of the financial institution in the third recipient information entry field 523 of FIG. 5, and the item-specific recognition rate of the item of FIG. Set in the field. Similarly, the information processing apparatus 201 calculates the average value of the character recognition rates of other items in the third recipient information entry field 523 and sets it in the field of the item-specific recognition rate corresponding to the item in FIG. To do.

  Next, the information processing apparatus 201 determines the item-specific threshold for the kanji from the average value of the character recognition rate set in the item-specific recognition rate field corresponding to the item of the name of the financial institution in the third recipient information entry field 523. The difference obtained by subtracting “80” is calculated. Then, the information processing apparatus 201 sets the calculated difference in the threshold comparison field corresponding to the item. Similarly, the information processing apparatus 201 calculates the difference obtained by subtracting the item threshold from the average character recognition rate set in the item recognition rate field corresponding to the other items in the third recipient information entry field 523. It is calculated and set in the threshold comparison field corresponding to the item in FIG.

  Then, the information processing apparatus 201 calculates the average value of the differences set in the threshold comparison field corresponding to each item in the third recipient information entry column 523 and enters the third recipient information entry column 523. Set in the corresponding split judgment field. Here, the information processing apparatus 201 determines whether the third recipient information entry column 523 is a recipient information entry column with a high character recognition rate or a recipient information entry column with a low character recognition rate. .

  For example, even if the average value set in the division determination field of FIG. 11 corresponding to the third recipient information entry field 523 is larger than “0”, the third recipient information entry field 523 A character recognition rate of “65” or less may be set in the corresponding character recognition rate field. In this case, the information processing apparatus 201 determines that the third recipient information entry column 523 is a recipient information entry column with a low character recognition rate.

  In the example of FIG. 11, the information processing apparatus 201 sets a character recognition rate of “65” or less in the character recognition rate field corresponding to the third recipient information entry field 523. It is determined that the transfer destinations corresponding to the personal information entry field 523 should be collected. In other words, the information processing apparatus 201 determines that the transfer processing corresponding to the plurality of recipient information entry fields 521, 522, and 523 should be collectively accepted by one operator. Next, the description proceeds to FIG.

  The information processing apparatus 201 calculates the average value of the character recognition rate of the item of the name of the financial institution in the fourth recipient information entry field 524 of FIG. 5, and determines the item-specific recognition rate of the item of FIG. Set in the field. Similarly, the information processing apparatus 201 calculates the average value of the character recognition rates of other items in the fourth recipient information entry field 524 and sets it in the item-specific recognition rate field corresponding to the item in FIG. To do.

  Next, the information processing apparatus 201 determines the item-specific threshold for the kanji from the average character recognition rate set in the item-specific recognition rate field corresponding to the item of the name of the financial institution in the fourth recipient information entry field 524. The difference obtained by subtracting “80” is calculated. Then, the information processing apparatus 201 sets the calculated difference in the threshold comparison field corresponding to the item in FIG. Similarly, the information processing apparatus 201 calculates a difference obtained by subtracting the item-specific threshold from the average value of the character recognition rate set in the item-specific recognition rate field corresponding to the other items in the fourth recipient information entry field 524. Calculate and set in the threshold comparison field corresponding to the item.

  Then, the information processing apparatus 201 calculates the average value of the differences set in the threshold comparison field corresponding to each item in the fourth recipient information entry column 524, and enters the fourth recipient information entry column 524. The corresponding division determination field in FIG. 12 is set. Here, the information processing apparatus 201 determines whether the fourth recipient information entry column 524 is a recipient information entry column with a high character recognition rate or a recipient information entry column with a low character recognition rate. .

  In the example of FIG. 12, since the average value set in the division determination field corresponding to the fourth recipient information entry column 524 is greater than “0”, the information processing apparatus 201 uses the fourth recipient information entry column. It is determined that the transfer destinations corresponding to 524 need not be collected. In other words, the information processing apparatus 201 accepts the transfer process corresponding to the fourth recipient information entry field 524 by an operator different from the transfer process corresponding to the other recipient information entry fields 521, 522, and 523. It is determined to be good.

  Thereafter, the information processing apparatus 201 sets the transfer processing corresponding to the recipient information entry fields 521 to 523 having a low character recognition rate to be collectively performed by one operator based on the determination result.

  At this time, the information processing apparatus 201 has to accept a specific operator for the transfer process corresponding to the recipient information entry column with a low character recognition rate, which makes it difficult to confirm the recipient information recognition result. May be set. For example, the information processing apparatus 201 sets the transfer process corresponding to the recipient information entry field with a low character recognition rate to be undertaken by an operator with a long work experience or an operator with high authority related to the transfer process. Thus, work efficiency may be improved.

  As a result, the information processing apparatus 201 determines the number of times to contact the counter operator of the counter service so that one office operator collectively performs the transfer process for which it is difficult to confirm the recognition result of the recipient information. Can be reduced. As a result, in the present embodiment, in the window service, the window operator of the window service only has to respond to a contact from one office operator in the office processing department, and it is possible to suppress a decrease in work efficiency.

  On the other hand, in the paper processing department, if any one of the plurality of office operators in the paper processing department contacts the window operator in the window business once, it can perform a plurality of transfer processes, and work efficiency is reduced. Can be suppressed. In addition, each of the remaining office operators often does not need to contact the window operator of the window business, and it is possible to suppress a reduction in work efficiency.

  In particular, as shown in FIG. 5, in the case where there is a flaw in how to write the character who entered the continuous entry form 500, in the plurality of recipient information entry fields 521, 522, and 523 where the character recognition rate is low. In many cases, characters that are difficult to distinguish are common characters. As described above, when the characters to be confirmed in order to perform each of the plurality of transfer processes are common, it is often possible to improve work efficiency by collectively confirming by one office operator. For this reason, the information processing apparatus 201 suppresses a decrease in work efficiency of the window operator of the window business and the office operator of the paper processing department, particularly when the characters to be confirmed for performing each of the plurality of transfer processes are common. can do.

  Here, the information processing apparatus 201 determines whether or not the recipient information entry column has a high character recognition rate based on the average value of the differences set in the threshold comparison field corresponding to each item in the recipient information entry column. Although it determined, it is not restricted to this. For example, if at least one of the differences set in the threshold comparison field corresponding to each item in the recipient information entry field is “0” or less, the information processing apparatus 201 receives the recipient information. It may be determined that the entry field is a recipient information entry field with a low character recognition rate. In addition, the information processing apparatus 201 has a low character recognition rate in the recipient information entry column when there is a blank in any item in the received information entry column even though the entire received information entry column is not blank. You may determine with it being a recipient information entry column.

  Further, the information processing apparatus 201 collects the transfer processing corresponding to the recipient information entry column having a low character recognition rate by one office operator based on the processing time limit of the transfer processing corresponding to each recipient information entry column. It may be determined whether or not to do so. For example, there may be a case where the processing time limit for the transfer process corresponding to the recipient information entry field with a low character recognition rate is low. In this case, the information processing apparatus 201 distributes the transfer processing corresponding to the recipient information entry field with a short remaining time until the processing deadline to a plurality of office operators even if the character recognition rate is low. You may give priority to the reduction of the time taken to perform the transfer process with the short remaining time until the deadline.

(Example of slip processing procedure)
Next, an example of a slip processing procedure will be described with reference to FIG.

  FIG. 13 is a flowchart illustrating an example of a slip processing procedure. In FIG. 13, the control device 100 acquires the image data of the continuous entry slip 500 (step S1301). Next, the control device 100 performs character recognition of the characters entered in the continuous writing slip 500 based on the acquired image data of the continuous writing slip 500, and acquires a recognition result (step S1302). Then, the control device 100 sets a request for confirmation of client information for confirming the recognition result of client information so that the client device 202 can refer to the request (step S1303). As a result, the control device 100 enables the counter operator of the counter service to accept the request for confirmation of the client information using the client device 202.

  Next, the control device 100 executes an assignment process described later with reference to FIG. 14 (step S1304). The control device 100 confirms the recognition result of the recipient information, sets the recipient information confirmation request for performing the transfer processing so that it can be referred to from the client device 202 (step S1305), and ends the slip processing. To do. As a result, the control device 100 enables the counter operator of the counter service to accept the request for confirmation of the client information using the client device 202. In this way, the control device 100 can process the continuous entry slip 500.

(Example of allocation procedure)
Next, an example of the allocation processing procedure shown in step S1304 of FIG. 13 will be described using FIG.

  FIG. 14 is a flowchart illustrating an example of an allocation processing procedure. In FIG. 14, the control device 100 selects one of unselected recipient information (step S1401). Next, the control device 100 determines whether any recipient information has been selected (step S1402).

  Here, when any of the recipient information is selected (step S1402: Yes), the control device 100 selects any of the unselected item information among the selected recipient information (step S1403). Next, the control device 100 determines whether any item information has been selected (step S1404).

  Here, when any item information is selected (step S1404: Yes), the control device 100 executes a calculation process described later in FIG. 15 (step S1405), and returns to the process of step S1403.

  On the other hand, when the item information cannot be selected (step S1404: No), the control device 100 executes a determination process described later in FIG. 16 (step S1406), and returns to the process of step S1401.

  When the recipient information cannot be selected in step S1402 (step S1402: No: when there is no unselected recipient information), the control device 100 controls the allocation destination based on the determination result. (Step S1407), the allocation process is terminated. Thereby, the control apparatus 100 can control the assignee of a some transfer process so that work efficiency may improve.

(Example of calculation processing procedure)
Next, an example of the calculation processing procedure shown in step S1405 of FIG. 14 will be described using FIG.

  FIG. 15 is a flowchart illustrating an example of a calculation processing procedure. In FIG. 15, the control device 100 calculates the average value of the character recognition rates of each of the plurality of characters in the item information selected in step S1403 and stores it as the character recognition rate of the item information (step S1501). . Next, the control device 100 determines the character type of the item information (step S1502).

  If the character type is a number (step S1502: number), the control device 100 calculates a character recognition rate −90 of the item information (step S1503), and proceeds to the process of step S1506.

  On the other hand, when the character type is kana (step S1502: kana), the control device 100 calculates the character recognition rate −85 of the item information (step S1504), and proceeds to the processing of step S1506.

  On the other hand, when the character type is kanji (step S1502: kanji), the control device 100 calculates the character recognition rate-80 of the item information (step S1505), and proceeds to the processing of step S1506.

  In step S1506, the control device 100 stores the value calculated in any of steps S1503 to S1505 as an item-specific determination value (step S1506), and ends the calculation process. Thereby, the control apparatus 100 can calculate the various numerical values used for a determination process.

(Example of judgment processing procedure)
Next, an example of the determination processing procedure shown in step S1406 of FIG. 14 will be described using FIG.

  FIG. 16 is a flowchart illustrating an example of the determination processing procedure. In FIG. 16, the control device 100 calculates an average value of the item-specific determination values of a plurality of item information among the recipient information selected in step S1402 and stores the average value as a division determination value (step S1601).

  Next, the control device 100 determines whether or not the division determination value> 0 (step S1602). Here, when the division determination value> 0 is not satisfied (step S1602: No), the control device 100 proceeds to the process of step S1605.

  On the other hand, when the division determination value> 0 (step S1602: Yes), the control device 100 determines that the character recognition rate is equal to or lower than the character-specific threshold for any of the plurality of item information items of the recipient information selected in step S1402. It is determined whether or not there is a character (step S1603).

  Here, when there is no character whose character recognition rate is equal to or less than the threshold value for each character (step S1603: No), the control device 100 proceeds to the process of step S1604. In step S1604, the control device 100 determines that the transfer process corresponding to the recipient information selected in step S1402 is not combined with the transfer process corresponding to other recipient information, and determines the transfer process corresponding to the recipient information. The result is stored (step S1604), and the determination process is terminated.

  On the other hand, when there is a character whose character recognition rate is equal to or less than the threshold for each character (step S1603: Yes), the control device 100 proceeds to the process of step S1605. In step S1605, the control device 100 determines that the transfer process corresponding to the recipient information selected in step S1402 is combined with the transfer process corresponding to the other recipient information, and the determination result is associated with the recipient information. Is stored (step S1605), and the determination process is terminated. Thereby, the control apparatus 100 can determine whether the transfer process corresponding to any recipient information is combined with the transfer process corresponding to other recipient information.

  As described above, according to the control device 100, character recognition is performed on the continuous entry slip 500 having a plurality of entry fields, and each of the plurality of entry fields is handled based on the character recognition rate in the plurality of entry fields. It is possible to control the process assignment destination. Thereby, the control device 100 corresponds to the entry field with a low character recognition rate, and based on whether or not the character entered in the entry field is unclear, the work efficiency can be lowered. It is possible to control the assignment destinations of a plurality of processes so as to improve work efficiency.

  Further, according to the control device 100, when there are a plurality of entry fields whose character recognition rates are below the standard among the plurality of entry fields, the processing corresponding to the plurality of entry fields whose character recognition rates are below the standard is the same. Can be assigned to the assignee. As a result, the control device 100 corresponds to the entry field with a low character recognition rate, and the processing that can reduce the work efficiency because the characters entered in the entry field are unclear can be collectively performed by one office operator. Can be set to be done by. In other words, the control device 100 corresponds to an entry field with a low character recognition rate, and for a process that can reduce work efficiency because the characters entered in the entry field are unclear, one control operator Can be done together. And the control apparatus 100 can make one office operator confirm collectively the indefinite character entered in the said entry column. As a result, any one of the plurality of office operators to whom a plurality of processes are assigned at once can perform a plurality of processes if the unclear characters are confirmed once, and work efficiency can be improved. Can be suppressed. In addition, each of the remaining office operators often does not need to check unclear characters in the entry field, and it is possible to suppress a reduction in work efficiency.

  Further, according to the control apparatus 100, when there are a plurality of entry fields whose character recognition rates are below the standard among the plurality of entry fields, the allocation destination of processing corresponding to the plurality of entry fields whose character recognition rates are below the standard Can be assigned to the first assignee. Furthermore, according to the control device 100, it is possible to assign an assignment destination of processing corresponding to an entry field having a character recognition rate larger than the reference to one or a plurality of assignment destinations different from the first assignment destination. Thereby, the control apparatus 100 corresponds to an entry field with a high character recognition rate, and processing that often does not require confirmation of characters entered in the entry field is performed by a plurality of office operators. Can be set as follows. As a result, a plurality of office operators can share a plurality of processes and improve work efficiency.

  Further, according to the control device 100, the character recognition in the plurality of entry fields based on the difference between the character recognition rate of the item information in each of the plurality of areas and the threshold value for each of the plurality of areas in each of the plurality of entry fields. It is possible to specify an entry field whose rate is below the standard. As a result, the control device 100 has an entry field that has a low character recognition rate as a whole and the processing efficiency corresponding to the entry field can be reduced because the characters entered in the entry field are unclear. Can be identified.

  Moreover, according to the control apparatus 100, the threshold value with respect to each of the plurality of areas can be set based on the character type of the item information in each of the plurality of areas. As a result, if the item information is a character type that is difficult to recognize, the control device 100 lowers the threshold for the item information area and determines whether the character recognition rate in the item information area is lower than normal. Can be easily determined.

  Further, according to the control device 100, the plurality of items include a transfer destination item for performing a transfer process in a financial institution and an item of an amount to be transferred to the transfer destination. Thereby, the control apparatus 100 can control an allocation destination in consideration of both the character recognition rates of a plurality of items, that is, a transfer destination item and an amount item to be transferred to the transfer destination.

  Moreover, according to the control apparatus 100, the entry column containing the character whose character recognition rate is below a threshold value can be specified as the entry column whose character recognition rate is below a reference | standard among several entry columns. Thereby, the control apparatus 100 can specify the entry column where work efficiency may become low because the character recognition rate is locally low and the characters entered in the entry column are unclear.

  Further, according to the control device 100, it is possible to output a combination of information indicating each of a plurality of processes allocated to the same allocation destination in association with information indicating the request source. Thereby, the control apparatus 100 can grasp | ascertain that the some process was allocated in the allocation destination.

  In addition, a conventional information processing apparatus may always assign a plurality of processes to the same office operator. However, in this case, since a plurality of processes cannot be performed in common, work efficiency may be reduced. On the other hand, according to the control device 100, it is possible to control the assignment destinations of a plurality of processes based on the character recognition rate in the entry field, and to assign a plurality of processes to the same office operator so as to improve work efficiency. A plurality of processes can be assigned and assigned to a plurality of office operators.

  In addition, a conventional information processing apparatus may always assign a plurality of processes to a plurality of office operators and share them. However, in this case, a plurality of processes that correspond to an entry field with a low character recognition rate and that can reduce work efficiency because the characters entered in the entry field are unclear are performed by separate office operators. The work efficiency may be reduced. On the other hand, according to the control device 100, it is possible to control the assignment destinations of a plurality of processes based on the character recognition rate in the entry field, and to assign a plurality of processes to the same office operator so as to improve work efficiency. A plurality of processes can be allocated and assigned to a plurality of office operators.

  Note that the processing request method described in the present embodiment can be realized by executing a program prepared in advance on a computer such as a personal computer or a workstation. The processing request program is recorded on a computer-readable recording medium such as a hard disk, a flexible disk, a CD-ROM, an MO, and a DVD, and is executed by being read from the recording medium by the computer. The processing request program may be distributed through a network such as the Internet.

  The following additional notes are disclosed with respect to the embodiment described above.

(Supplementary note 1)
Recognize characters for consecutive-type slips with multiple entry fields that can be filled with designated information about the contents of each processing,
Based on the character recognition rate in the plurality of entry fields, to control the allocation destination of processing corresponding to each of the plurality of entry fields,
A processing request method characterized by executing processing.

(Appendix 2) The process to be controlled is
Of the plurality of entry fields, when there are a plurality of entry fields whose character recognition rate is below the standard, the processing corresponding to the plurality of entry fields whose character recognition rate is below the standard is assigned to the same assignment destination.
The processing request method according to Supplementary Note 1, wherein

(Supplementary note 3) The processing to be controlled is
When there are a plurality of entry fields whose character recognition rates are below the standard among the plurality of entry fields, the assignment destination of the processing corresponding to the plurality of entry fields whose character recognition rates are below the standard is assigned to the first assignment destination , Assigning an assignment destination of processing corresponding to an entry field having a character recognition rate larger than a reference to one or more assignment destinations different from the first assignment destination,
The processing request method according to supplementary note 2, characterized by:

(Appendix 4) The entry field has a plurality of areas in which item information corresponding to each of a plurality of items can be entered as the designation information,
The process to control is
Based on the difference between the character recognition rate of item information in each of the plurality of regions and the threshold value for each of the plurality of regions in each of the plurality of entry columns, the character recognition rate in the plurality of entry columns is below a reference 4. The processing request method according to appendix 2 or 3, wherein an entry field is specified.

(Supplementary note 5) The processing request method according to supplementary note 4, wherein the threshold value for each of the plurality of regions is set based on a character type of item information in each of the plurality of regions.

(Supplementary note 6) The processing request method according to supplementary note 5, wherein the plurality of items include a transfer destination item for performing a transfer process in a financial institution and an amount of money to be transferred to the transfer destination. .

(Supplementary note 7) The process to be controlled is
Any one of Supplementary notes 2 to 6, wherein an entry field including characters having a character recognition rate equal to or less than a threshold is specified as an entry field having a character recognition rate equal to or less than a reference value among the plurality of entry fields. The processing request method described in 4.

(Appendix 8) The computer
A combination of information indicating each of a plurality of processes allocated to the same allocation destination is output in association with information indicating a request source.
The process request method according to any one of appendices 2 to 7, wherein the process is executed.

(Supplementary note 9) The processing request method according to any one of supplementary notes 1 to 8, wherein the allocation destination is an operator who performs processing.

(Appendix 10)
Recognize characters for consecutive-type slips with multiple entry fields that can be filled with designated information about the contents of each processing,
Based on the character recognition rate in the plurality of entry fields, to control the allocation destination of processing corresponding to each of the plurality of entry fields,
A processing request program characterized by causing processing to be executed.

(Supplementary Note 11) Character recognition is performed on a continuous-type slip provided with a plurality of entry fields in which designation information about the contents of each process can be entered,
Based on the character recognition rate in the plurality of entry fields, to control the allocation destination of processing corresponding to each of the plurality of entry fields,
A processing request system characterized by that.

DESCRIPTION OF SYMBOLS 100 Control apparatus 201 Information processing apparatus 202 Client apparatus 401 Reception part 402 Character recognition part 403 Assignment part 404 Output part

Claims (7)

Computer
Recognize characters for consecutive-type slips with multiple entry fields that can be filled with designated information about the contents of each processing,
Of the plurality of entry fields, when there are a plurality of entry fields whose character recognition rates are below the standard, the character recognition rate is below the standard based on the processing deadline of the processing corresponding to at least one of the plurality of entry fields. Determine whether or not to assign a process corresponding to multiple entry fields to one operator,
If it is determined to be assigned, a process corresponding to a plurality of entry fields having a character recognition rate below a reference is assigned to the one operator;
Processing request method and executes the processing. The assigning process is:
A process corresponding to a plurality of entry fields having a character recognition rate below a reference is assigned to the one operator, and a process corresponding to a entry field having a character recognition rate greater than the reference is different from that of the one operator. Assign to the operator,
The processing request method according to claim 1, wherein: The entry field has a plurality of areas in which item information corresponding to each of a plurality of items can be entered as the designation information,
The assigning process is:
Based on the difference between the character recognition rate of item information in each of the plurality of regions and the threshold value for each of the plurality of regions in each of the plurality of entry columns, the character recognition rate in the plurality of entry columns is below a reference The processing request method according to claim 1, wherein an entry field is specified. The assigning process is:
4. The entry field including characters having a character recognition rate equal to or less than a threshold is specified as an entry field having a character recognition rate equal to or less than a reference value among the plurality of entry fields. The processing request method described in one. The computer is
A combination of information indicating each of a plurality of processes assigned to the one operator is output in association with information indicating a request source;
5. The process request method according to claim 1, wherein the process is executed. On the computer,
Recognize characters for consecutive-type slips with multiple entry fields that can be filled with designated information about the contents of each processing,
Of the plurality of entry fields, when there are a plurality of entry fields whose character recognition rates are below the standard, the character recognition rate is below the standard based on the processing deadline of the processing corresponding to at least one of the plurality of entry fields. Determine whether or not to assign a process corresponding to multiple entry fields to one operator,
If it is determined to be assigned, a process corresponding to a plurality of entry fields having a character recognition rate below a reference is assigned to the one operator;
A processing request program characterized by causing processing to be executed. Recognize characters for consecutive-type slips with multiple entry fields that can be filled with designated information about the contents of each processing,
Of the plurality of entry fields, when there are a plurality of entry fields whose character recognition rates are below the standard, the character recognition rate is below the standard based on the processing deadline of the processing corresponding to at least one of the plurality of entry fields. Determine whether or not to assign a process corresponding to multiple entry fields to one operator,
If it is determined to be assigned, a process corresponding to a plurality of entry fields having a character recognition rate below a reference is assigned to the one operator;
A processing request system characterized by that.

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