JP6356206B2 - Elevator emergency call system - Google Patents

Description

  Embodiments described herein relate generally to an elevator emergency call system for making a call to the outside from within an elevator car.

  Normally, an emergency call button is installed in the elevator car, and a call can be made to the outside by pressing the emergency call button in an emergency. The outside is a monitoring center that constantly monitors the operating state of the elevator. A plurality of operators are stationed in the monitoring center to respond to an emergency call from a passenger in the car.

  With the recent globalization, in an environment where people from various countries use elevators, emergency calls are often received from the car in other languages. For this reason, the operator of the monitoring center may not be able to converse with the passengers and may not be able to check the situation inside the car. Therefore, for example, a system is considered in which a telephone call can be made between a passenger in a car and an operator of a monitoring center via a translation device.

JP 2006-52050 A

  However, it is difficult to communicate smoothly through a translation device. In particular, for example, in a situation where a confinement failure or an unforeseen situation has occurred, passengers are very annoyed, so if there is a language difference, the conversation will not be established at all.

  The problem to be solved by the present invention is to provide an emergency call system for an elevator that can respond appropriately when an emergency call is received from a passenger in a car by connecting to an operator who can handle the language of the passenger. Is to provide.

In an elevator emergency call system according to an embodiment, when an emergency call is sent from a passenger in a car to a first monitoring center, property data specifying the building where the passenger is located is converted into the language of the passenger. Data addition means for adding language estimation data for estimation, and language estimation means for accepting an emergency call phone with language estimation data added by the data addition means and estimating the passenger's language based on the language estimation data And multilingual control means for controlling the language of each operator in the first monitoring center and searching for an operator that can correspond to the language of the passenger estimated by the language estimating means, and the multilingual control means. the retrieved operator of the emergency call telephone phone operating line and a first line control means for preferentially connected, the words Estimating means refers to the table showing the relationship between properties and language, and estimates the language of a passenger of the passenger in the car from the property data.
The emergency call system for an elevator according to an embodiment, when an emergency call is sent from a passenger in a car to the first monitoring center, the telephone number data indicating the caller of the emergency call Data adding means for adding language estimation data for estimating the language of the passenger, and an emergency call telephone to which the language estimation data is added by the data adding means, and estimating the passenger language based on the language estimation data A language estimation unit that manages the language of each operator in the first monitoring center, and searches for an operator that can correspond to the language of the passenger estimated by the language estimation unit. First line control means for preferentially connecting the emergency call line to a telephone operated by an operator searched by the language control means. And, the language estimation unit refers to the table showing the relationship between the telephone number and language, and estimates the language of a passenger of the passenger in the car from the telephone number data.

FIG. 1 is a diagram illustrating a configuration of an emergency call system for an elevator according to a first embodiment. FIG. 2 is a diagram illustrating an example of an operator language table in the first embodiment. FIG. 3 is a diagram illustrating an example of the property language table in the first embodiment. FIG. 4 is a flowchart showing the operation of the emergency call system for elevators according to the first embodiment. FIG. 4 (a) shows processing on the elevator side, and FIG. 4 (b) shows processing on the monitoring center side. FIG. 5 is a diagram showing a configuration of an emergency call system for elevators according to the second embodiment. FIG. 6 is a diagram illustrating an example of a property language table with telephone numbers in the second embodiment. FIG. 7 is a flowchart showing the operation of the elevator emergency call system according to the second embodiment. FIG. 7A shows processing on the elevator side, and FIG. 7B shows processing on the monitoring center side. FIG. 8 is a diagram showing a configuration of an emergency call system for elevators according to the third embodiment. FIG. 9 is a diagram illustrating an example of the center-capable language DB in the third embodiment. FIG. 10 is a flowchart showing the operation of the emergency call system for elevators in the third embodiment, and shows the processing on the monitoring center side. FIG. 11 is a diagram illustrating a configuration of an emergency call system for an elevator according to the fourth embodiment. FIG. 12 is a flowchart showing the operation of the emergency call system for elevators in the fourth embodiment, showing the processing on the monitoring center side.

  Hereinafter, embodiments will be described with reference to the drawings.

(First embodiment)
FIG. 1 is a diagram illustrating a configuration of an emergency call system for an elevator according to a first embodiment.

  The elevator 1 to be monitored is provided with a remote monitoring device 2 and a car 3. The remote monitoring device 2 monitors the operation state of the elevator 1 and sends information indicating the operation state to the monitoring center 8 via the communication network (public line) 7.

  The monitoring center 8 exists in a remote place, monitors the operation state of the elevator 1 via the communication network 7, and responds by, for example, dispatching maintenance personnel close to the site when any abnormality is detected. The monitoring center 8 has a department called “service information center”, and an operator responds to inquiries from customers or passengers of each property.

  In the example of FIG. 1, a configuration is shown in which one elevator 1 is connected to the monitoring center 8 via the communication network 7, but in practice, a large number of elevators 1 are connected to the communication network 7 for each property. Is connected to the monitoring center 8.

  An operation panel 5 is installed in the car 3 of the elevator 1. On the operation panel 5, an emergency call button 6 is provided in addition to a destination button and door opening / closing button on each floor (not shown). When the emergency call button 6 is pressed for several seconds, an emergency telephone (not shown) is activated. As a result, a telephone line is connected from the car 3 to the monitoring center 8 via the remote monitoring device 2, and passengers in the car 3 can talk to the operator. In practice, a voice input / output device (microphone and speaker) for inputting and outputting voice during a call is also provided on the operation panel 5 as one of the components of the emergency telephone. However, illustration is abbreviate | omitted.

  Here, in the first embodiment, the remote monitoring device 2 includes a property data unit 4 that adds property data to a line signal for connection to the monitoring center 8 when the emergency call button 6 is pressed. It is done. The property data is data for specifying the building where the passengers in the car 3 are located, and includes the building name, address, and the like. This property data is used as one of language estimation data for estimating the language of passengers. When the emergency call button 6 is pressed, the remote monitoring device 2 attaches this property data to the line signal and transmits it to the monitoring center 8. Generally, the telephone line between the elevator 1 and the monitoring center 8 is an analog line, and the “line signal” is a PB signal (push button symbol) used on the analog line.

  On the other hand, the monitoring center 8 is provided with a telephone reception device 9 and an operator unit 10. The telephone reception device 9 receives an emergency call from the elevator 1 and performs a process of connecting the telephone line to the operator's telephone.

  In the first embodiment, the telephone reception device 9 includes a multilingual control device 11, a line control device 12, and a language estimation device 13.

  The multilingual supervision apparatus 11 supervises the language of each operator who handles telephone calls in the monitoring center 8 and searches for an operator who can correspond to the language of the emergency call passenger. Specifically, the multilingual management device 11 has an operator language table T1 as shown in FIG. In this operator language table T1, for each telephone set installed in the monitoring center 8, languages that can be handled by the operator who uses the telephone are registered in advance. The multilingual supervision apparatus 11 refers to the operator language table T1 and searches for an operator that can cope with the language of the passenger estimated by the language estimation apparatus 13 described later.

  The line control device 12 connects the emergency call telephone line to the telephone operated by the operator retrieved by the multilingual control device 11 among the telephones 14a, 14b, 14c,.

  The language estimation device 13 estimates the language of the passenger based on the property data added by the remote monitoring device 2 when an emergency call from a passenger in the car 3 is received. Specifically, the language estimation device 13 estimates the passenger's language from the property data with reference to the property language table T2 as shown in FIG.

  In this property language table T2, the language most used by passengers is set in advance for each property. The “property” referred to here is a building where an elevator to be monitored is installed.

For example, if the building where the elevator 1 is installed is a typical Japanese office building, condominium building, or public facility, there are many passengers who speak Japanese, so “Japanese” is set as the language for these properties. Is done. In addition, since there are many English speaking passengers in American office buildings, condominium buildings, and US embassies, “English” is set as the language of these properties. Chinese office buildings and apartment buildings, as long as such as the Chinese Embassy, because there are many passengers who speak Chinese, "Chinese" is set as the language of these properties.

  In short, since the language most used by passengers is determined to some extent from the characteristics of the building where the elevator 1 is installed, a property language table T2 showing the correspondence between the language and the property is prepared. In the example of FIG. 3, only one language data is set for each property. However, if the property has a plurality of cars, the language data should be individually set for each car. But it ’s okay.

In addition, a plurality of telephones 14a, 14b, 14c,... Are installed in the operator unit 10, and an operator in charge of each of these telephones 14a, 14b, 14c,. As an initial setting, it is assumed that each operator logs in to the management screen of the monitoring center 8 through a terminal device (not shown) and registers a language that he can handle. By this registration operation, an operator language table T1 as shown in FIG. 2 is created.

  Next, the operation of this system will be described.

  FIG. 4 is a flowchart showing the operation of the emergency call system for elevators according to the first embodiment. FIG. 4 (a) shows processing on the elevator side, and FIG. 4 (b) shows processing on the monitoring center side.

  For example, when a passenger in the car 3 presses the emergency call button 6 (Yes in step A11) due to some abnormality occurring during the operation of the elevator 1, the signal of the emergency call button 6 is provided in the elevator 1. To the remote monitoring device 2 provided. As a result, the remote monitoring device 2 transmits a line signal (PB signal) for connection to the monitoring center 8 and connects the telephone line to the monitoring center 8. At that time, the remote monitoring device 2 adds the property data for specifying the building where the elevator 1 is installed to the line signal and transmits it to the monitoring center 8 (steps A12 and A13).

  When the telephone reception device 9 provided in the monitoring center 8 receives an emergency call (Yes in step B11), the following processing is executed.

  That is, first, the telephone reception device 9 gives the property data sent from the elevator 1 to the language estimation device 13. The language estimation device 13 estimates the passenger's language from the property data received from the elevator 1 with reference to the property language table T2 of FIG. 3 (step B12). The passenger referred to here is a passenger who has made an emergency call from within the car 3 by pressing the emergency call button 6. For example, if there is a passenger in the elevator car 3 installed in an American office building, the language of the passenger is estimated to be English.

The multilingual supervision apparatus 11 searches the operator language table T1 shown in FIG. 2 for an operator that can handle the language estimated by the language estimation apparatus 13 (step B13). If there is adaptable operator (Yes in step B 13), the line control unit 12, the phone 14a in the operating unit 10, 14b, 14c ... the telephone line preferentially connected to the operator of the telephone from the ( Step B14).

  For example, if the passenger's language is English and the operator who can speak English is the operator b, an emergency call telephone line is connected to the telephone 14b of the operator b. If the operator b is busy, the emergency call telephone line is connected to the telephone of another operator who can speak English.

  On the other hand, when there is no operator who can respond, or when all the operators who can respond are in a call (No in Step B13), the line control device 12 is an operator who can immediately make a call regardless of the language. A telephone line is connected to the telephone (step B15). This is because emergency calls are highly urgent and it is preferable to connect to the operator as soon as possible regardless of the language. In addition, since the language estimated by the language estimation device 13 is not necessarily correct, it is assumed that the language is first connected to a vacant operator, and the language is determined by exchanging with the passenger to switch to another operator.

  When the emergency call telephone line is connected to the operator's telephone, a voice call is made between the passenger in the car 3 and the operator (steps A14 and B16). In this case, since it is connected preferentially to an operator who can deal with the language of the passenger, there is a high possibility that even if the passenger uses a language of another country, it can be handled smoothly.

  As described above, according to the first embodiment, when an emergency call is sent from the passenger in the elevator car 3 to the monitoring center 8, the property data of the elevator 1 is added to monitor the emergency call. The center 8 can estimate the passenger's language from the property data, and can preferentially connect to the operator's telephone capable of handling the passenger's language.

  In the first embodiment, the property data is sent from the elevator 1 to the monitoring center 8 and the language of the passenger is estimated from the property data on the monitoring center 8 side. However, the elevator 1 corresponds to the property. The language data may be sent to the monitoring center 8. The monitoring center 8 estimates the language as the passenger's language based on the language data.

  For example, since the elevator 1 installed in a Japanese-style building has many passengers who speak Japanese, when the passenger in the car 3 makes an emergency call, the language data of the property is “Japan” Word ”is sent to the monitoring center 8. The monitoring center 8 estimates that passengers in the car 3 use Japanese based on this language data.

(Second Embodiment)
Next, a second embodiment will be described.

  In the said 1st Embodiment, it was set as the structure which estimates a passenger's language from the property data which specify the building in which the elevator was installed. On the other hand, in the second embodiment, the language of the passenger is estimated from the telephone number data of an emergency telephone installed in the elevator car.

  FIG. 5 is a diagram showing a configuration of an emergency call system for elevators according to the second embodiment. In addition, the same code | symbol is attached | subjected to the same part as the structure of FIG. 1 in the said 1st Embodiment, and the description shall be abbreviate | omitted.

  In the second embodiment, the telephone number data of the emergency telephone in the car 3 is added to the line signal for connecting to the monitoring center 8 when the emergency call button 6 is pressed. Phone number data section 15 is provided. The emergency telephone is built in the operation panel 5 and activated when the emergency call button 6 is pressed.

  On the other hand, on the monitoring center 8 side, the language estimation device 13 is provided with a property language table T3 with telephone numbers as shown in FIG. The property language table T3 with telephone numbers is obtained by adding telephone number data of emergency telephones installed in the car 3 of each property to the property language table T2 shown in FIG. In the example of FIG. 6, only one telephone number data is set for each property. However, if the property has a plurality of cars, the telephone number data of emergency telephones for each car is set. The

  Next, the operation of this system will be described.

  FIG. 7 is a flowchart showing the operation of the elevator emergency call system according to the second embodiment. FIG. 7A shows processing on the elevator side, and FIG. 7B shows processing on the monitoring center side.

  For example, when a passenger in the car 3 presses the emergency call button 6 (Yes in step A21) due to some abnormality occurring during the operation of the elevator 1, the signal of the emergency call button 6 is provided in the elevator 1. To the remote monitoring device 2 provided. As a result, the remote monitoring device 2 transmits a line signal (PB signal) for connection to the monitoring center 8 and connects the telephone line to the monitoring center 8.

  Here, in the second embodiment, when the emergency call button 6 is pressed, the remote monitoring device 2 converts the telephone signal data of an emergency telephone (not shown) connected to the emergency call button 6 to the line signal. To the monitoring center 8 (steps A22 and A23).

  As a result, when the telephone reception device 9 provided in the monitoring center 8 receives an emergency call (Yes in step B21), the following processing is executed.

That is, first, the telephone reception device 9 gives the telephone number data sent from the elevator 1 to the language estimation device 13. The language estimation device 13 refers to the property language table T3 with a telephone number in FIG. 6 and estimates the language of the passenger from this telephone number data (step B22). The passenger referred to here is a passenger who has made an emergency call from within the car 3 by pressing the emergency call button 6. Telephone number data indicate a very telephone call originates. From this telephone number data, it is possible to identify the building where the passengers are in the car 3, and the language most used by the passengers can be estimated from the characteristics of the building. For example, in an American office building, the language used by passengers is estimated to be English.

Subsequent processing is the same as in the first embodiment.
That is, an operator who can handle the language of the passenger is searched, and if there is an operator who can handle, the telephone line is preferentially connected to the telephone of the operator from the telephones 14a, 14b, 14c. (Steps B23 to B24). When there is no operator who can respond, or when all the operators who can respond are busy, a telephone line is connected to the telephone of the operator who can talk immediately regardless of the language (step B25). When the emergency call telephone line is connected to the operator's telephone, a voice call is made between the passenger in the car 3 and the operator (steps A24 and B26).

  As described above, according to the second embodiment, when an emergency call is transmitted from the passenger in the car 3 of the elevator 1 to the monitoring center 8, by adding the telephone number data of the sender, The monitoring center 8 can estimate the passenger's language from the telephone number data, and can preferentially connect to the operator's telephone capable of handling the passenger's language. In this case, in the first embodiment, it is necessary to provide the remote monitoring device 2 with a function for transmitting the property data. However, the telephone number data is a transmission number display which is one of the service functions of the communication carrier. Since the function can be used, it is not necessary to provide the remote monitoring device 2 with a special function.

  In combination with the first embodiment, the property data and / or telephone number data may be sent to the monitoring center 8 when an emergency call is made.

  The method according to the second embodiment can also be applied when a passenger in the car 3 makes an emergency call to the monitoring center 8 using his / her mobile phone. In this case, a table in which the telephone number of the mobile phone held by the passenger is associated with the language of the passenger is prepared in the monitoring center 8 in advance. The monitoring center 8 estimates the passenger's language by referring to the table at the time of incoming call, and preferentially connects to a compatible operator's telephone.

(Third embodiment)
Next, a third embodiment will be described.

  The first embodiment is configured to search for an operator who can handle the language of the passenger in one monitoring center. In contrast, the third embodiment is configured to search for an operator capable of handling the language of the passenger including other monitoring centers.

  FIG. 8 is a diagram showing a configuration of an emergency call system for elevators according to the third embodiment. In addition, the same code | symbol is attached | subjected to the same part as the structure of FIG. 1 in the said 1st Embodiment, and the description shall be abbreviate | omitted.

  In the third embodiment, as a system configuration, in addition to the components shown in FIG. 1, the multilingual central server 20 and a monitoring center 24, 25, 26 other than the monitoring center 8 are provided. The multilingual central server 20 is connected to the monitoring center 8 via a communication network (closed network) 30 and connected to the monitoring centers 24, 25, and 26 via a communication network (closed network) 31. The multilingual central server 20 centrally manages these monitoring centers 8, 24, 25, and 26 via a communication network 30 and a communication network 31 that are closed networks.

  The multilingual central server 20 includes a line control device 21, a center-capable language DB (center-capable language database) 22, and a center-capable language determination device 23.

  The line control device 21 controls a telephone line between the monitoring center 8 and the monitoring centers 24, 25, and 26. This line control device 21 is an emergency call to a monitoring center that can be handled among the monitoring centers 24, 25, and 26 when there is no operator in the monitoring center 8 that can handle the language of passengers in the car 3. The emergency call line is connected to a telephone operated by an operator capable of handling the passenger's language in the monitoring center.

  As shown in FIG. 9, the center-capable language DB 22 is registered in advance with various languages that can be handled by each operator existing in each monitoring center together with information on the country of installation. The center-corresponding language determination device 23 refers to the center-capable language DB 22 to determine a monitoring center where there is an operator who can handle the language of passengers in the car 3.

  Next, the operation of this system will be described.

  FIG. 10 is a flowchart showing the operation of the emergency call system for elevators in the third embodiment, and shows the processing on the monitoring center side.

  Now, it is assumed that the monitoring center 8 exists in the same country as the country where the elevator 1 is installed and the monitoring centers 24, 25 and 26 exist in a country (outside the country) different from the country where the elevator 1 is installed. To do. The monitoring center 8 and the elevator 1 installed in the same country are connected by a public line. The monitoring center 8 installed in the country and the monitoring centers 24, 25, and 26 installed in another country are connected by a closed network.

  For example, when a passenger in the car 3 presses the emergency call button 6 because some abnormality occurs during the operation of the elevator 1, the remote monitoring device 2 provided in the elevator 1 receives a signal from the emergency call button 6. Given to. As a result, the remote monitoring device 2 transmits a line signal (PB signal) for connection to the monitoring center 8 and connects the telephone line to the monitoring center 8. At that time, similarly to the first embodiment, the property data for specifying the building where the elevator 1 is installed is sent to the monitoring center 8.

  When the telephone reception device 9 provided in the monitoring center 8 receives an emergency call (Yes in step C11), the following processing is executed.

  Similar to the first embodiment, first, the telephone reception device 9 gives the property data sent from the elevator 1 to the language estimation device 13. The language estimation device 13 estimates the passenger's language from the property data received from the elevator 1 with reference to the property language table T2 of FIG. 3 (step C12).

  The multilingual supervision apparatus 11 searches the operator language table T1 shown in FIG. 2 for an operator that can handle the language estimated by the language estimation apparatus 13 (step C13). If there is a compatible operator (Yes in step 13), the line control device 12 preferentially connects the telephone line to the operator's telephone from among the telephones 14a, 14b, 14c... C14).

  When the emergency call telephone line is connected to the operator's telephone, a voice call is made between the passenger in the car 3 and the operator (step C15). In this case, in the same domestic monitoring center 8 as the elevator 1, the operator who can handle the language of the passenger is preferentially connected.

  Here, in the third embodiment, when there is no operator who can handle the passenger's language in the monitoring center 8, or when all of the operators who can handle are busy (No in Step C13). ) A connection request is sent from the monitoring center 8 to the multilingual server 20 via the communication network 30 (step C16).

  Upon receiving this connection request, the multilingual management server 20 checks whether any of the monitoring centers 24, 25, and 26 installed in other countries can handle the passenger language (step C17). Specifically, the center-corresponding language determination device 23 of the multilingual central server 20 refers to the center-capable language DB 22 in FIG. 9 and diagnoses whether there is a monitoring center having an operator that can handle the passenger language.

  If there is no corresponding monitoring center, that is, if there is no operator capable of handling the passenger's language in the monitoring centers 24, 25, and 26 installed in other countries (No in step C17), many reports to that effect. From the language management server 20 to the monitoring center 8. As a result, the line control device 12 of the monitoring center 8 connects the telephone line to the operator's telephone that can be called immediately regardless of the language (step C18). This is because emergency calls are highly urgent and it is preferable to connect to the operator as soon as possible regardless of the language. In addition, the language estimated by the language estimation device 13 is not necessarily correct, and in fact, it may be possible to talk in another language.

  On the other hand, if there is a corresponding monitoring center in step C17, that is, if there is an operator who can handle the language of the passenger among the monitoring centers 24, 25, and 26 installed in other countries, the following is performed. Processing is executed.

Assume that there is an operator corresponding to the monitoring center 24, for example.
The line control device 21 provided in the multilingual central server 20 contacts the monitoring center 24 and checks whether or not an operator who can handle the passenger's language can talk immediately (step C19). If the operator can talk immediately (Yes in Step C19), the line control device 21 transfers the emergency call of the passenger to the monitoring center 24 via the communication network 31, and connects the telephone line to the operator's telephone. (Step C20).

  If the corresponding operator cannot make a call immediately (No in Step C19), the line control device 21 connects the telephone line to the telephone of the operator who can make a call immediately regardless of the language in the same monitoring center 24 (Step S19). C21). The reason why the operator connects to another operator in the same monitoring center 24 is that the telephone line can be switched immediately in the monitoring center 24 when an operator capable of handling the language of the passenger becomes able to talk.

  When the emergency call telephone line is connected to the operator's telephone, a voice call is made between the passenger in the car 3 and the operator (step C22). In this case, a call is made with the operator of one of the monitoring centers 24, 25, and 26 existing in a country (outside the country) different from the country where the elevator 1 is installed.

  Since the monitoring center 8 and the monitoring centers 24, 25, and 26 are connected via an IP-VPN (Internet Protocol Virtual Private Network) which is a closed network, an emergency call from the domestic elevator 1 is sent to another country. There is no international call charge even if the call is transferred to a monitoring center.

  As described above, according to the third embodiment, when an emergency call is sent from the passenger in the car 3 of the elevator 1 to the monitoring center 8, the operator in the monitoring center 8 corresponds to the passenger's language. If it is not possible, the operator can preferentially connect to the operator's telephone by searching the other monitoring centers 24, 25, and 26 for a compatible operator.

  Here, the case where the monitoring centers 24, 25, and 26 are located in a country (outside the country) different from the country where the elevator 1 is installed has been described. However, the monitoring centers 24, 25, and 26 are connected to the elevator 1. The same applies even if they exist in the same country.

  In combination with the second embodiment, the property data and / or the telephone number data may be sent to the monitoring center 8 when an emergency call is made. Further, as described in the second embodiment, in the method of estimating the passenger language based on the telephone number data, the passenger in the car 3 uses his / her mobile phone to make an emergency call to the monitoring center 8. It is also applicable when applying

(Fourth embodiment)
Next, a fourth embodiment will be described.

  In the third embodiment, an operator capable of handling the language of the passenger including the monitoring centers 24, 25, and 26 other than the monitoring center 8 is searched, and an emergency call telephone line is connected to the telephone of the corresponding operator. However, the language may not match when the operator actually calls the passenger. Therefore, in the fourth embodiment, the language of the passenger in a call is determined by voice recognition, and the telephone is switched to an appropriate operator based on the determination result.

  FIG. 8 is a diagram showing a configuration of an emergency call system for elevators according to the fourth embodiment. In addition, the same code | symbol is attached | subjected to the part same as the structure of FIG. 1 in the said 3rd Embodiment, and the description shall be abbreviate | omitted.

  A voice input / output device 16 is provided in the car 3 of the elevator 1. The voice input / output device 16 corresponds to a microphone (transmitter) and a speaker (receiver) that are used when a passenger talks with an operator. In the first to third embodiments, the description up to the point before the passenger talks with the operator was the main explanation, so the illustration of the voice input / output device 16 was omitted. One of the components and the operation panel 5 are provided.

  In addition, the remote monitoring device 2 includes a voice storage unit 17 for storing passenger voice data input through the voice input / output device 16.

  On the other hand, the telephone reception device 9 of the monitoring center 8 is provided with a voice recognition device 18. The voice recognition device 18 recognizes voice data when the passenger in the car 3 is talking to the operator, and determines the language of the passenger from the recognition result.

  Next, the operation of this system will be described.

  FIG. 12 is a flowchart showing the operation of the emergency call system for elevators in the fourth embodiment, showing the processing on the monitoring center side.

  The basic processing flow is the same as that in the third embodiment, and the processing from Step D11 to Step D22 in FIG. 12 is the same as Step C11 to C22 in FIG. That is, when an emergency call is sent to the monitoring center 8 by pressing the emergency call button 6 in the car 3, an operator that can handle the language of the passenger is searched in the monitoring center 8, and the corresponding operator's language is searched. A telephone line is connected to the telephone. If there is no corresponding operator in the monitoring center 8, an operator that can handle the passenger's language is searched in the monitoring centers 24, 25, and 26, and a telephone line is connected to the telephone of the corresponding operator.

  The voice data when the passenger in the car 3 is talking to the operator is stored in the voice storage unit 17 of the remote monitoring device 2 and sent to the monitoring center 8. Note that the audio data is stored in the audio storage unit 17 because it is used later for some analysis, and need not be stored.

  Here, in the monitoring center 8, the voice recognition device 18 recognizes the voice data of the passenger who is talking, and determines the language from the recognition result (step D23). The line control device 12 determines whether or not the language obtained from the speech recognition result matches the language estimated by the language estimation device 13 (step D24). As a result, if the language obtained from the speech recognition result matches the estimated language (Yes in step D24), the line control device 12 determines that the operator can talk in the same language as the passenger, The line is connected as it is.

  On the other hand, when the language obtained from the voice recognition result does not match the estimated language (No in step D24), the line control device 12 determines that the operator cannot make a call in the same language as the passenger. In this case, returning to the processing from step D13, the line control device 12 searches for another operator based on the language obtained from the voice recognition result, and switches the telephone line to the telephone of the corresponding operator. Note that if the telephone line is suddenly switched during a call, the passenger will be confused. Therefore, the passenger may be notified that the telephone line is to be switched in a predetermined language (for example, English).

  As described above, according to the fourth embodiment, even when the language estimated when the emergency call from the passenger is accepted is wrong, the language of the passenger in the call is determined by voice recognition. Based on the determination result, it is possible to switch to an appropriate operator's telephone.

  Here, the description has been made on the premise of the configuration of the third embodiment, but the configuration of the first or second embodiment can be similarly applied.

  In combination with the second embodiment, the property data and / or the telephone number data may be sent to the monitoring center 8 when an emergency call is made. Further, as described in the second embodiment, in the method of estimating the passenger language based on the telephone number data, the passenger in the car 3 uses his / her mobile phone to make an emergency call to the monitoring center 8. It is also applicable when applying

  According to at least one embodiment described above, when an emergency call is received from a passenger in a car, an emergency call of an elevator that can be appropriately handled by connecting to an operator who can handle the language of the passenger Is to provide a system.

  In addition, although some embodiment of this invention was described, these embodiment is shown as an example and is not intending limiting the range of invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  DESCRIPTION OF SYMBOLS 1 ... Elevator, 2 ... Remote monitoring device, 3 ... Car, 4 ... Property data part, 5 ... Operation panel, 6 ... Emergency call button, 7 ... Communication network (public line), 8 ... Monitoring center, 9 ... Telephone reception Device: 10: Operator unit, 10: Operator unit, 11: Multilingual control device, 12: Line control device, 13: Language estimation device, 14a, 14b, 14c: Telephone, 15: Telephone number data unit, 16: Voice input Output device, 18 ... voice recognition device, 20 ... multilingual central server, 21 ... line control device, 22 ... center-compatible language DB, 23 ... center-compatible language determination device, 24, 25, 26 ... monitoring center, 30 ... communication Network (closed network), 31 ... communication network (closed network), T1 ... operator language table, T2 ... property language table, T3 ... property language table with telephone number.

Claims (5)

Data addition for adding property data specifying the building where the passenger is located as language estimation data for estimating the language of the passenger when an emergency call is sent from the passenger in the car to the first monitoring center Means,
Language estimation means for accepting an emergency call with language estimation data added by the data addition means, and estimating the language of the passenger based on the language estimation data;
Multilingual supervisory means for supervising the language of each operator in the first monitoring center and searching for an operator capable of handling the language of the passenger estimated by the language estimating means;
First line control means for preferentially connecting the emergency call telephone line to a telephone operated by an operator searched by the multilingual supervisory means ;
The language estimation means is
An emergency call system for an elevator, wherein a language of passengers in the car is estimated from the property data with reference to a table showing a relationship between the property and a language . When an emergency call is sent from a passenger in the car to the first monitoring center, telephone number data indicating the origin of the emergency call is added as language estimation data for estimating the language of the passenger. Data appending means;
Language estimation means for accepting an emergency call with language estimation data added by the data addition means, and estimating the language of the passenger based on the language estimation data;
Multilingual supervisory means for supervising the language of each operator in the first monitoring center and searching for an operator capable of handling the language of the passenger estimated by the language estimating means;
First line control means for preferentially connecting the emergency call telephone line to a telephone operated by an operator searched by the multilingual supervisory means ;
The language estimation means is
An elevator emergency call system, wherein a language of passengers in the car is estimated from the telephone number data with reference to a table showing a relationship between telephone numbers and languages . Voice recognition means for recognizing voice data when the passenger is talking to an operator in the first monitoring center and judging a language;
The multilingual management means is
If the language determined by the voice recognition means does not match the language of the operator who is currently talking, the operator can search for an operator that can handle the determined language in the first monitoring center,
The first line control means includes:
3. The emergency call system for an elevator according to claim 1, wherein the emergency call telephone line is switched to a telephone operated by an operator searched by the multilingual management means. When there is no operator capable of handling the passenger's language in the first monitoring center, it is determined whether or not the second monitoring center connected to the first monitoring center through a closed network can handle it. Center-aware language judging means,
The emergency call telephone is transferred to the second monitoring center determined to be compatible by the center language determination means, and the telephone operated by the operator who can handle the passenger language in the second monitoring center. The elevator emergency call system according to claim 1 or 2 , further comprising: second line control means for connecting the emergency call line. Voice recognition means for recognizing voice data when the passenger is talking to an operator in the second monitoring center and judging a language;
The center-corresponding language judging means is:
If the language determined by the voice recognition means does not match the language of the operator who is currently talking, the operator can search for an operator that can handle the determined language in the second monitoring center.
The second line control means includes:
5. The emergency call system for an elevator according to claim 4, wherein the emergency call telephone line is switched to the telephone operated by the operator searched by the center language determination unit.

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