KR20190037450A - Emergency call system of elevator - Google Patents

Abstract

The present invention relates to an emergency call system of an elevator capable of elevator recognition during an emergency call. An objective of the present invention is to provide an emergency call system of an elevator capable of elevator recognition during an emergency call which can recognize accurate information of an elevator requesting an emergency call by a call center when requesting an emergency call by a button operation of an emergency call device from an arbitrary elevator. To achieve the objective, the emergency call system of an elevator capable of elevator recognition during an emergency call comprises: elevator cars storing a unique phone number for each emergency call device arranged therein; an emergency call switchboard arranged in a management office to be linked to a plurality of elevator cars arranged in a clustered building or a building to perform an emergency call; and an integrated elevator management service system which is selectively connected to the emergency call switchboard via a communication network and stores and manages the unique phone number mapped to each emergency call device.

Description

{EMERGENCY CALL SYSTEM OF ELEVATOR} [0001] This invention relates to an elevator emergency call system capable of recognizing an elevator during an emergency call,

The present invention relates to an elevator emergency call system capable of recognizing an elevator during an emergency call, and more particularly, to an elevator emergency call system capable of recognizing accurate information of an elevator requesting an emergency call from a call center upon request of an emergency call from an arbitrary elevator The present invention relates to an elevator emergency call system capable of recognizing an elevator during an emergency call.

      Generally, an elevator system is installed and operated in various types of high-rise buildings constructed by residential and commercial roads for the smooth movement of passengers looking for the building in the vertical direction.

      At this time, in the elevator system, if an abnormal situation such as a power failure or a malfunction occurs in a state where a passenger is aboarded in the elevator car for conveying a passenger and normal operation can not be performed or a call of a specific person including an elevator manager And an emergency call device composed of a predetermined button and a transmitting / receiving device so that the passenger can call the manager or the like and perform a call according to the urgent situation.

      Here, when the emergency call apparatus is operated in the case of using the clustered elevator, a call request is made to an emergency room or the like that manages the elevated crowded elevators. In case of a call failure, an external elevator management The connection is made to the center side.

      When connecting to the external management center using the above-mentioned CO line, the external management center can know only the telephone number information of the field commonly used by the assembled elevators. Therefore, You must ask for additional information.

      However, when the passenger manipulating the emergency communication device is in a state of bewilderment, a child, an elderly person, etc., it is difficult to provide additional information requested by the external management center, and a problem that the quick response can not be achieved .

      Also, in order to solve the above-mentioned problems, a method of sending information of an elevator using a network, a DTMF signal or the like is attempted, but a data mapping error may occur due to a time difference between information, A signal error may occur.

Korean Patent No. 10-1390428

SUMMARY OF THE INVENTION Accordingly, the present invention has been made keeping in mind the above problems occurring in the prior art, and it is therefore an object of the present invention to provide an emergency call service, The elevator emergency call system capable of recognizing an elevator during an emergency call so as to recognize the elevator emergency call.

According to an aspect of the present invention, there is provided an elevator emergency call system capable of recognizing an elevator during an emergency call, the elevator emergency call system comprising: an elevator car storing a unique telephone number for each emergency communication device provided in the car; An emergency call exchanger provided at a station so as to perform an emergency call in association with a plurality of elevator cars arranged in a clustered building or a building; And an elevator integrated management service system selectively connected to the emergency call exchanger through a communication network and storing and managing a unique phone number mapped for each emergency communication device.

Preferably, the elevator integrated management service system further comprises: a communication unit connected to the emergency call exchanger or the emergency call device through a wired telephone network or a wireless public network; a database in which the telephone numbers of the emergency communication devices of each elevator are mapped to 1: , And an elevator call center system associated with an agent.

Preferably, the elevator integrated management service system further comprises an elevator remote control service system for remote control of each elevator, through which the emergency telephone number of each elevator is remotely input And the like.

In the elevator integrated management service system database, mapped unique phone number information for each emergency communication device of each elevator is stored and managed, and a telephone number of the emergency communication device is preferably managed for specific purposes.

      As described above, according to the present invention, it is possible to recognize accurate information of an elevator requesting an emergency call from a call center when an emergency call is requested according to a button operation of an emergency call apparatus from an arbitrary elevator, It is possible to more quickly and efficiently cope with the occurrence of the accident, thereby improving the safety of passengers and enabling a more stable elevator management.

FIG. 1 is a diagram showing a schematic configuration of an elevator emergency call system capable of recognizing an elevator during an emergency call according to the present invention;
2 is a block diagram illustrating a configuration of an elevator integrated management service system provided in an elevator emergency call system capable of recognizing an elevator during an emergency call according to the present invention.

      Hereinafter, the present invention configured as described above will be described in detail with reference to the accompanying drawings.

FIG. 1 is a schematic diagram of an elevator emergency call system capable of recognizing an elevator during an emergency call according to an embodiment of the present invention. FIG. 2 is a diagram illustrating an elevator emergency call system provided in an elevator emergency call system capable of recognizing an elevator during an emergency call according to the present invention. FIG. 7 is a block diagram showing a configuration of a service system.

      An elevator emergency call system capable of recognizing an elevator during an emergency call according to the present invention includes an elevator emergency call system in which an emergency call is requested from an arbitrary elevator in response to a button operation of an emergency call apparatus 10, It is implemented so that it can cope with it more quickly and efficiently.

      To this end, an elevator emergency call system capable of recognizing an elevator during an emergency call according to the present invention is provided with elevator cars each storing a unique telephone number for each emergency communication device 10 in the car, An emergency call exchange unit 20 provided in a station so that an emergency call can be performed in association with a plurality of elevator cars arranged in the mobile communication network and a PSTN 100 or a wireless public network LTE 110 And an elevator integrated management service system 30 selectively connected to the elevator integrated management system 30 through an interface.

      The elevator integrated management service system 30 includes a communication unit (not shown) connected to the emergency call switching unit 20 or the emergency communication device 10 via the wired telephone network 100 or the wireless public network 110, A database 36 in which the telephone number of the emergency communication apparatus 10 is mapped to 1: 1 and stored and managed, an elevator call center system 32 connected to the agent 40, an elevator remote control service system (34), and the like.

      Each emergency communication device 10 telephone number provided in a plurality of elevator cars arranged in a clustered building or building is configured to be remotely input via the elevator remote control service system 34.

      At this time, the mapped unique phone number information of each emergency communication device 10 of each elevator stored and managed in the database 36 of the elevator integrated management service system 30 is given a telephone number of the emergency communication device for a specific purpose It is desirable to be managed.

      Next, the operation of the elevator emergency call system capable of recognizing the elevator during the emergency call according to the present invention will be described.

      According to the present invention, in order to make an emergency call of an elevator arranged in a clustered building or an elevator arranged in a building, an emergency call exchanger 20 connected to the emergency communication devices 10 of each elevator car is provided in a management station, A unique telephone number is stored in the database 36 of the elevator integrated management service system 30 connected to the emergency call exchanger 20 via a communication network by the emergency communication devices 10 of each elevator.

      Accordingly, when a call request operation is generated from the emergency communication device 10 provided in an elevator car, the emergency communication device 10 primarily performs a call request with the station, and at this time, The connection to the elevator call center system 32 of the elevator integrated management system 30 is made via the PSTN connection.

      At this time, on the side of the elevator call management system 32 of the elevator integrated management system 30, a connection for a call request from an arbitrary elevator is confirmed, and at the same time, The elevator in the emergency situation can be accurately recognized using the already stored mapping information, and the information can be provided to the agent 40 of the call center through the predetermined terminal device.

      That is, in the elevator integrated management service system 30, the information mapped with the position of the elevator for each telephone number is stored in the emergency communication apparatus 10 of each elevator in a state in which different telephone numbers are inputted. When the emergency communication device 10 of the elevator is operated, the telephone number is classified into the telephone numbers classified according to the emergency communication devices. Only one elevator is mapped to the corresponding telephone number, so that the elevator integrated management service system 30 The agent 40 is able to cope with the passenger smoothly while he / she is aware of the correct information immediately.

      It should be understood, however, that the present invention may be embodied in many other specific forms without departing from the spirit or essential characteristics thereof.

10: emergency call device, 20: emergency call exchange device,
30: elevator integrated management service system, 32: elevator call center system,
34: elevator remote control service system, 36: database,
40: agent, 100: wired telephone network,
110: Wireless public network.

Claims (4)

Each elevator car storing a unique telephone number for each emergency communication device provided in the car;
An emergency call exchanger provided at a station so as to perform an emergency call in association with a plurality of elevator cars arranged in a clustered building or a building;
And an elevator integrated management service system which is selectively connected to the emergency call exchanger through a communication network and stores and manages a unique telephone call mapped to each emergency communication device. Emergency call system. The method according to claim 1,
In the elevator integrated management service system,
A communication unit connected to the emergency call switching unit or the emergency calling unit through a wired telephone network or a wireless public network;
A database in which the telephone numbers of the emergency communication apparatuses of the respective elevators are mapped to 1: 1,
And an elevator call center system associated with the agent. The elevator emergency call system capable of recognizing an elevator during an emergency call. 3. The method according to claim 1 or 2,
The elevator integrated management service system further comprises an elevator remote control service system for remote control of each elevator,
Wherein the elevator remote control service system is configured to remotely input telephone numbers of emergency communication devices of the respective elevators through the elevator remote control service system. 3. The method of claim 2,
Characterized in that a database of the elevator integrated management service system stores and manages unique telephone number information mapped to each emergency communication device of each elevator, and a telephone number of the emergency communication device is assigned and managed according to a specific purpose. This is a possible elevator emergency call system.

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