JP2013159452A - External communication device for elevator - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an external communication device for elevator, configured to recognize voice of a foreigner in a car of an elevator and informs a corresponding monitoring center.SOLUTION: An intercom device 2 includes: multi-language recognition means 3 for emitting voice guidance in at least one or more languages and recognizing a language of a passenger who has responded to the voice guidance, and contact destination selection means 4 for setting a monitoring center 9, 10, or 20 corresponding to the language recognized by the multi-language recognition means 3, as a contact destination. The device recognizes the foreign language through language analysis and informs the contact destination corresponding to the foreign language without requiring a foreigner, particularly, an infant or a person handicapped in vision in a car to operate any button.

Description

  The present invention relates to an elevator external communication device.

  Conventionally, when an elevator is in an emergency, passengers in a car operate an operation button of an interphone provided in the car to make a call with an external manager.

  However, in recent years, the number of foreign tourists has increased, and there are few managers who can handle foreign languages when foreigners are trapped in the car at hotels, etc. There was a problem that the conversation with the passengers could not be made, and during that time the passengers felt anxiety and fear.

  As a solution to such a problem, as shown in Patent Document 1, an external communication device is provided with a translator, and a language selection button is operated to select a corresponding language. A method of interacting with an administrator is shown (see Patent Document 1).

JP 2006-52050 A

  The conventional technology is premised on dialogue via a translator, and currently the translation technology is improved compared to the conventional technology, but it translates hysterical speech in a fast manner of a foreigner who is trapped in a cage and nervous. It can be difficult to interact with the administrator.

  An object of the present invention is to provide an external contact device for an elevator that does not require a button operation and does not cause anxiety or fear to a foreigner confined in a car.

  To achieve the above object, the present invention provides an external communication device for an elevator that realizes a voice call between an interphone in an elevator car and at least one monitoring center via a communication line. Utters voice guidance in one or more languages, reports multilingual recognition means for recognizing the language spoken by the passenger responding to the voice guidance, and reports the monitoring center capable of handling the language recognized by the multilingual recognition means And a report destination selection means to be set first.

  According to the present invention, even if a foreign passenger is confined in the elevator car, it is notified to a reportable destination by analyzing the voice produced by the passenger. It has the effect of not giving a feeling of fear.

It is a block diagram which becomes one Embodiment of this invention. It is a flowchart explaining operation | movement of one Embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is a block diagram of an elevator according to an embodiment of the present invention, and FIG. 2 is a flowchart for explaining the operation of the present invention. Here, explanation will be given with examples corresponding to Japanese, English and Chinese. In FIG. 1, an interphone 2 is provided in an elevator car 1 (not shown).

When an operation button (not shown) of the interphone 2 is pressed by a passenger (not shown), a voice guidance is uttered to the passenger from a speaker (not shown) of the interphone 2, and the voice of the responding passenger is collected from a microphone (not shown) of the interphone 2. A multilingual recognizing means 3 for recognizing the type of language used by the passenger is connected. When the operation button is pressed, the multilingual recognizing means 3 first utters a voice such as “How was it?” In Japanese, for example, and recognizes the type of language in which the passenger responded to the voice. The notification destination selection means 4 is notified. In addition, when there is no response to the previous Japanese guidance, it has a function to issue voice guidance in multi-language, such as voice guidance in English next, and in case of no response, voice guidance in Chinese. .

  The notification destination selection means 4 selects the notification destination notified from the multilingual recognition means 3 and notifies the notification device 5 of it. The reporting device 5 is connected to a monitoring center 9 capable of handling Japanese, a monitoring center 10 capable of supporting English, and a monitoring center 20 capable of supporting Chinese via a communication network 6, and is notified from the reporting destination selection means 4. Report to the report destination.

  Each monitoring center 9, 10, 20 is resident with an operator who can handle each language, and is provided with a call device (not shown), and can make a call with the interphone 2 in the car 1.

  Next, the operation of the present invention will be described with reference to FIG. When the operation button of the intercom 2 is pressed (step 101, step is hereinafter referred to as S), the multilingual recognition means 3 sets the utterance language to Japanese (S102) and utters voice guidance (S103). At this time, the presence or absence of a response from the passenger is checked (S104). If there is no response (No in S104), it is checked whether the language used in S103 is Japanese (S105). If the language is Japanese (Yes in S105) ), The language used for voice guidance is set to English (S106), and S103 is performed again.

If it is not Japanese (No in S105), it is checked whether the language used in S103 is English (S107). If it is English (Yes in S107), the language used for voice guidance is set to Chinese (S106). S103 is performed again.

  If there is no response in any language (No in S107), the operator sets a report destination in a Japanese support center with a lot of support (S109), and performs a notification process (S114).

  If there is a response in S104 (Yes in S104), it is checked whether the language in which the passenger responded is English (S110). If it is English (Yes in S110), the report destination is set to the English-speaking center (S111), The notification process is performed (S114).

  If it is not English (No in S110), it is checked whether the language to which the passenger responded is Chinese (S112). If it is Chinese (Yes in S112), the report destination is set to the Chinese-compatible center (S113). The notification process is performed (S114). If it is not Chinese (No in S112), the report destination is set to the Japanese-speaking correspondence center (S109), and the notification process is performed (S114). The notification process is performed in S114, the call process is performed in the monitoring center of each notification destination (S115), and the process ends.

  According to the present invention, even if a foreign passenger is confined in the elevator car, it is alerted to a reportable destination by analyzing the voice produced by the passenger. It has the effect of not giving a feeling of feeling or fear.

DESCRIPTION OF SYMBOLS 1 Car 2 Intercom 3 Multilingual recognition device 4 Report destination selection means 5 Report device 6 Communication network 9 Japanese correspondence monitoring center 10 English correspondence monitoring center 20 Chinese correspondence monitoring center

Claims (1)

  In an elevator external communication device that realizes a voice call between an intercom in an elevator car and at least one monitoring center via a communication line, voice guidance in at least one language is uttered to the interphone. Multilingual recognition means for recognizing a language issued by a passenger who responded to the voice guidance; and reporting destination selection means for setting the monitoring center capable of handling the language recognized by the multilingual recognition means as a reporting destination. An elevator external communication device characterized by that.

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