JP6308511B1 - Server apparatus for providing service related to giving work instruction to user, method and program executed in server apparatus - Google Patents

Abstract

To provide a service related to giving a work instruction to a user. A server device of the present invention is configured to be able to communicate with at least one user device via a network, and the server device includes a processor unit that controls the operation of the server device, The processor unit determines whether the monitoring target data of the server device satisfies a predetermined condition, and determines that the monitoring target data satisfies the predetermined condition when it is determined that the monitoring target data satisfies the predetermined condition. Identifying at least one work order associated with satisfying the condition and at least one user device associated with the monitored data satisfying a predetermined condition among the at least one user device; Transmitting at least one work order specified to at least one user device identified via a network at least It is configured to row. [Selection] Figure 1A

Description

  The present invention relates to a server device for providing a service related to giving a work instruction to a user, a method and a program executed in the server device.

  2. Description of the Related Art Conventionally, a system that notifies that an abnormality has been detected when an abnormality is detected is known (see, for example, Patent Document 1).

Japanese Patent Laying-Open No. 2014-4298

  However, after being notified that an abnormality has been detected, how to deal with the abnormality has been left to the discretion, competence, and know-how of the person who has received the notification. There are individual differences in such personal actions, and the progress after the actions cannot be managed.

  In addition, after the person who has received the notification of abnormality detection arrives at the site where the abnormality is detected, the person grasps the content of the abnormality, trials and errors the countermeasure, and deals with the abnormality. Therefore, the situation may worsen while the person is trial and error, and the time lag from abnormality detection to actual countermeasures is large.

  The applicant has found the above-described problem and thought that it is necessary to provide a data-driven server device for efficiently performing work instructions.

  In one aspect of the present invention, a server device for providing a service related to a work instruction for instructing a user about work content is capable of communicating with at least one user device via a network. The server device includes a processor unit that controls the operation of the server device, and the processor unit determines whether or not the monitored data of the server device satisfies a predetermined condition. , When it is determined that the monitoring target data satisfies the predetermined condition, at least one work instruction associated with the monitoring target data satisfying the predetermined condition, and the at least one user device And at least one user device associated with the monitored data satisfying the predetermined condition. When is configured and transmitting at least one work instruction to said identified at least one user equipment is said specified via the network to at least perform.

  In one embodiment of the present invention, determining whether or not the monitoring target data satisfies the predetermined condition is that the numerical value represented by the monitoring target data indicates an abnormal value or a sign of an abnormal value. The data to be monitored is determined to satisfy the predetermined condition when it is determined that the numerical value indicates an abnormal value or a sign of an abnormal value. Good.

  In one embodiment of the invention, identifying the at least one work order may include identifying at least one work order described in at least one electronic manual.

  In one embodiment of the invention, the at least one electronic manual includes one or more work steps, and identifying at least one work instruction described in the at least one electronic manual is the one. Among the above work steps, the method may include specifying at least one work step associated with the monitoring target data satisfying the predetermined condition.

  In one embodiment of the present invention, the identified at least one user device includes a first user device and a second user device different from the first user device, and the identified at least one user device. Sending one work instruction to the specified at least one user device via the network means that the at least one electronic manual is transmitted to the first user device via the network in a first display mode. And transmitting the at least one electronic manual to the second user apparatus via the network in a second display mode different from the first display mode.

  In one embodiment of the present invention, the identified at least one user device includes a first user device and a second user device different from the first user device, and the at least one operation is performed. The instruction may be a plurality of work instructions, and the number of work instructions transmitted to the first user device may be different from the number of work instructions transmitted to the second user device.

  In one embodiment of the present invention, the processor unit further executes receiving a confirmation item related to the specified at least one work instruction from the specified at least one user device via the network. It may be configured to.

  In one embodiment of the present invention, the processor unit receives a work result related to the specified at least one work instruction from the specified at least one user device via the network; Evaluation of the specified at least one work instruction may be further performed based on the work result.

  In one embodiment of the present invention, the processor unit further executes assisting improvement of the identified at least one work order based on a result of evaluation of the identified at least one work order. It may be configured as follows.

  In one embodiment of the invention, evaluating the identified at least one work order includes the monitoring target data prior to transmitting the identified at least one work order, and the identified at least one. Based on the comparison result between the corresponding monitoring target data after transmitting one work instruction and the comparison between the monitoring target data and the corresponding monitoring target data, the specified at least one And evaluating one work order may be further configured.

  In one embodiment of the invention, evaluating the identified at least one work order may include ranking the identified at least one work order.

  In one embodiment of the present invention, the processor unit is further configured to further evaluate a user who has performed work related to the specified at least one work instruction based on the work result. It may be.

  In one embodiment of the invention, evaluating the user may include ranking the user.

  In one embodiment of the present invention, the specified at least one work instruction includes a first work instruction and a second work instruction that is partially or entirely different from the first work instruction, The specified at least one user device includes a first user device and a second user device different from the first user device, and the processor unit sends the first work instruction to the network. And transmitting to the first user device via the network and transmitting the second work instruction to the second user device via the network. .

  In one embodiment of the present invention, the processor unit receives a first work result related to the first work instruction from the first user device via the network; and Receiving a second work result related to a work instruction from the second user device via the network, comparing the first work result and the second work result, and Even if it is configured to further evaluate the first work result and the second work result based on a result of comparison between the first work result and the second work result. Good.

  In one embodiment of the present invention, the monitoring target data is periodically updated, and determining whether the monitoring target data satisfies a predetermined condition includes updating the monitoring target data. May be executed each time.

  In one embodiment of the present invention, the data to be monitored includes temperature, acceleration, humidity, illuminance, water pressure, vibration frequency, amplitude, rotation speed, sound, odor, gas concentration, liquid concentration, ultraviolet ray, infrared ray, Magnetic field, voltage, current, altitude, position information, contact information, electronic data, period, number of times, standard deviation, parameter including at least one of differences, maximum value of the parameter within a predetermined period, within a predetermined period The minimum value of the parameter, the average value of the parameter within a predetermined period, the variation of the parameter within a predetermined period, and the sum of the parameters within a predetermined period may be represented.

  In one aspect of the present invention, the method of the present invention is a method executed in a server device for providing a service related to a work instruction for instructing a user about work content, and the server device includes at least The server device is configured to be able to communicate with one user device via a network, and the server device includes a processor unit that controls the operation of the server device, and the method includes: Determining whether the monitoring target data of the server device satisfies a predetermined condition; and when the processor unit determines that the monitoring target data satisfies the predetermined condition, At least one work instruction associated with data satisfying the predetermined condition, and the monitoring target among the at least one user device Identifying at least one user device associated with data satisfying the predetermined condition, and wherein the processor unit sends the identified at least one work instruction to the identified at least one via the network. Transmitting to one user equipment.

  In one aspect of the present invention, a program of the present invention is a program executed in a server device for providing a service related to a work instruction for instructing a user about work content, and the server device includes at least The server device is configured to be able to communicate with one user device via a network, the server device includes a processor unit that controls the operation of the server device, and the program is executed by the processor unit. Then, it is determined whether the monitoring target data of the server device satisfies a predetermined condition, and when it is determined that the monitoring target data satisfies the predetermined condition, the monitoring target data At least one work order associated with satisfying the predetermined condition and the at least one user device I.e., identifying at least one user device associated with the monitoring target data satisfying the predetermined condition, and specifying the identified at least one work instruction via the network. The processor unit is caused to transmit to one user apparatus.

  It is possible to provide a server device for providing a service related to giving a work instruction to a user, a method and a program executed in the server device.

FIG. 1A is a diagram illustrating an example of a new service related to giving a work instruction (particularly, a work instruction described in an electronic manual) to a user. FIG. 1B is a diagram illustrating another example of a new service related to giving a user a work instruction (particularly, a work instruction described in an electronic manual). FIG. 2 is a diagram illustrating an example of a configuration of a system 200 for providing a new service related to giving a work instruction to a user. FIG. 3A is a diagram illustrating an example of a configuration of information stored in the work instruction database unit 241. FIG. 3B is a diagram illustrating an example of a configuration of information stored in the user database unit 242. FIG. 3C is a diagram illustrating an example of a configuration of information stored in the work result database unit 243. FIG. 4 is a diagram illustrating an example of a procedure of processing executed in the server device 210. FIG. 5 is a diagram illustrating another example of a procedure of processing executed in the server device 210.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

1. New Service Associated with Giving Work Instructions to Users With reference to FIGS. 1A and 1B, a new service associated with providing work instructions to users will be described. However, it should be understood that the invention is not intended to be limited to the specific embodiments shown in FIGS. 1A and 1B.

  FIG. 1A shows an example of a new service associated with providing work instructions to a user using an electronic manual. The service shown in FIG. 1A is a service for maintaining and repairing existing facilities installed in a building. In the embodiment shown in FIG. 1A, the company is monitoring a sensor based on data obtained from a sensor installed in the building. Hereinafter, each step shown in FIG. 1A will be described.

  Step S101: When there is an abnormality or a sign of abnormality in the data acquired from the sensor installed in the building, the company uses the electronic manual associated with the abnormality or the sign of abnormality as a sign of the abnormality or abnormality. Send to the user to deal with. Here, the location where the sensor is installed includes, for example, the building, the rooftop, the outer wall, the basement, and other locations related to the building.

  As an example of step S101, if the location where the sensor is installed is in the vicinity of the exhaust fan of the building, the temperature in the vicinity of the exhaust fan sensed by the sensor and the vibration data of the exhaust fan indicate abnormality or a sign of abnormality. For example, the company transmits an electronic manual associated with the abnormality or a sign of abnormality to a user (for example, a maintenance company of the building).

  As another example of step S101, when the place where the sensor is installed is near a predetermined fluorescent lamp of the building, if the illuminance of the fluorescent lamp detected by the sensor indicates an abnormality or a sign of abnormality, The electronic manual associated with the abnormality or a sign of abnormality is transmitted to the user (for example, a security guard in the building).

  Step S102: The user goes to a facility having the abnormality or a sign of abnormality, and performs an operation related to the electronic manual associated with the sign of the abnormality or abnormality. Since the user has received the electronic manual in advance, it is possible to grasp in advance how to deal with the abnormality or the sign of abnormality before arriving at the facility with the sign of abnormality or abnormality. is there. Accordingly, the user can quickly and appropriately deal with the abnormality or the sign of abnormality after arriving at the facility having the sign of abnormality or abnormality. In addition, even users (such as security guards) who do not have specialized knowledge, such as specialists, can take primary actions against abnormalities or signs of abnormalities by looking at the electronic manual. is there.

  Step S103: The user reports the result of work related to the received electronic manual to the company. This work result includes, for example, work start time, work end time, work content, and evidence data related to the work, but is not limited thereto. This report (feedback) allows the company to consider the suitability or improperness of the electronic manual associated with the anomaly or a sign of the anomaly, and to attempt to improve the electronic manual as necessary.

  In the embodiment shown in FIG. 1A, it has been described that the user has received the electronic manual in advance before arriving at the facility having an abnormality or a sign of abnormality, but in the present invention, the timing at which the user receives the electronic manual is It is not limited to this. For example, the user may receive the electronic manual at the same time as arrival at the facility, or may receive the electronic manual after the user informs the company that the user has arrived at the facility.

  In the embodiment shown in FIG. 1A, the number of sensors installed in the building is one, but the present invention is not limited to this. The number of sensors installed in the building may be two or more. Similarly, in the embodiment shown in FIG. 1A, only one user receives the electronic manual, but the present invention is not limited to this. The number of users who receive the electronic manual may be two or more.

  Further, in the embodiment shown in FIG. 1A, the service for performing maintenance and repair support for existing facilities in the building has been described, but the present invention is not limited to this. Services that provide maintenance and repair support for existing equipment at any location are within the scope of the present invention.

  FIG. 1B illustrates another example of a new service associated with providing work instructions to a user using an electronic manual. The service shown in FIG. 1B is a service that performs a so-called “AB test” in a plurality of stores having a POS system. In the embodiment shown in FIG. 1B, the company is monitoring its POS system based on data obtained from the POS system at the store. Hereinafter, each step shown in FIG. 1B will be described.

  Step S111: If the data acquired from the POS system A of the store A and the data acquired from the POS system B of the store B have an abnormality (for example, sluggish sales) or a sign of an abnormality, the company The electronic manual A associated with the presence of an abnormality sign is transmitted to the POS system A of the dealer A, and the electronic manual B associated with the abnormality or the abnormality sign is transmitted to the POS system B of the dealer B. Send. However, part or all of the contents of the work instructions related to the electronic manual A are different from the contents of the work instructions related to the electronic manual B.

  Step S112: The POS system A of the dealer A reports the result A of the work related to the electronic manual A to the company, and the POS system B of the dealer B reports the result B of the work related to the electronic manual B to the company. Report.

  Based on the work result A and the work result B, the company can use the electronic manual A or the electronic manual B to cope with the abnormality or the sign of the abnormality by the service for performing the “AB test”. Or it becomes possible to judge whether it is a half or a half. Thus, the company can efficiently identify electronic manuals that are useful for improving sales at the stores A and B, and contribute to improving sales at the stores A and B.

  In the embodiment shown in FIG. 1B, there are two stores, dealer A and dealer B, as dealers to which an electronic manual associated with an abnormality or a sign of abnormality is transmitted. The invention is not limited to this. The number of stores to which electronic manuals associated with abnormalities or signs of abnormalities are transmitted may be three or more.

  In the embodiment shown in FIGS. 1A and 1B described above, the number of electronic manuals transmitted to the building or each store is one, but the present invention is not limited to this. The number of electronic manuals transmitted to the building or each store is an arbitrary number of one or more as long as the electronic manual is associated with an abnormality or a sign of abnormality.

  In the embodiment shown in FIGS. 1A and 1B described above, the monitoring targets of the company are sensors and POS systems, but the present invention is not limited to this. The company monitoring target may be, for example, a call center or any other device that the company can monitor.

  As described above, according to the present invention, there is provided a service for transmitting an electronic manual to a user when there is an abnormality or a sign of abnormality in data of a monitoring target (for example, a sensor or a POS system). Thus, the user can quickly and appropriately cope with the abnormality or a sign of the abnormality according to the electronic manual.

2. System Configuration for Providing New Services Associated with Giving Users Work Orders FIG. 2 illustrates an example of a system 200 configuration for providing new services associated with providing work instructions to users.

In the example shown in FIG. 2, the system 200 includes a server device 210, at least one user device 230 _{1 to} 230 _N configured to be able to communicate via the Internet 220, a database unit 240, and the like. It has. Here, N is an arbitrary integer of 1 or more.

  The server device 210 is an information processing device operated and managed by an administrator who manages a system that provides a service related to giving a work instruction to a user. The server device 210 is, for example, a workstation or a personal computer, and has a general hardware configuration as a server. In the example illustrated in FIG. 2, the server device 210 includes an interface unit 211, a processor unit 212 including one or more CPUs (Central Processing Units), and a memory unit 213. The hardware configuration of the server device 210 is not particularly limited as long as the function can be realized, and may be configured by a single machine or may be configured by combining a plurality of machines.

The interface unit 211 controls communication with at least one of the user devices 220 _{1 to} 220 _N.

  The memory unit 213 stores a program necessary for executing the processing, data necessary for executing the program, and the like. For example, the memory unit 213 stores a program for executing the processing shown in FIGS. 4A and 4B. Here, it does not matter how the program is stored in the memory unit 213. For example, the program may be preinstalled in the memory unit 213. Alternatively, the program may be installed in the memory unit 213 by being downloaded via a network such as the Internet 220 or installed in the memory unit 213 via a storage medium such as an optical disk or a USB. You may do it.

  The processor unit 212 controls the overall operation of the server device 210. The processor unit 212 reads a program stored in the memory unit 213 and executes the program. Thereby, it is possible to make the server apparatus 210 function as an apparatus that executes a desired step.

  A database unit 240 is connected to the server device 210. The database unit 240 includes a work instruction database unit 241, a user database 242, and a work result database unit 243.

Each of the at least one user device 230 _{1 to} 230 _N is configured to be able to communicate with the server device 210 via the Internet 220. For example, each of the at least one user device 230 _{1 to} 230 _N may be a mobile wireless terminal such as a mobile phone, a smartphone, a tablet terminal, a smart glass, a smart watch terminal, a desktop PC, a laptop PC, a notebook It may be a personal computer such as a PC, or a POS system such as a POS register installed in a store.

In the embodiment illustrated in FIG. 2, it has been described that at least one user device 230 _{1 to} 230 _N can communicate with the server device 210 via the Internet 220, but the present invention is not limited to this. Any type of network can be used in place of the Internet 220.

  The configuration of the database unit 240 is not limited to a specific hardware configuration. For example, the database unit 240 may be configured with a single hardware component, or may be configured with a plurality of hardware components. For example, the database unit 240 may be configured as a single external hard disk device of the server device 210 or may be configured as storage on a cloud connected via a network. Further, the configurations of the work instruction database unit 241, the user database 242, and the work result database unit 243 are not limited to a specific hardware configuration. For example, each of the work instruction database unit 241, the user database 242, and the work result database unit 243 may be configured by a single hardware component or a plurality of hardware components.

  FIG. 3A shows an example of the configuration of information stored in the work instruction database unit 241.

  The work instruction database unit 241 stores information on work instructions. Information relating to the work instruction can be identified by information for identifying the work instruction (for example, work instruction ID). The work instruction database unit 241 further stores, for example, work contents shown for each work step, conditions to be satisfied to specify the work instructions, and rank / priority.

  The conditions that must be satisfied in order to specify the work order are, for example, “00 or more”, “00 or less”, “standard deviation for past data ×× or more”, “standard deviation for past data” Xx or less "," ~ changed amplitude more than □□ within the latest △△ time "," the condition that satisfies the condition of "00 or more" continues for more than m minutes "," The condition “above” is satisfied n times ”, or a combination thereof is included, but the present invention is not limited to these. However, numerical values (and units) apply to ◯, ×, Δ, □, n, and m.

  FIG. 3B shows an example of the configuration of information stored in the user database unit 242.

  The user database unit 242 stores information about users. Information about the user can be identified by information for identifying the user (for example, a user ID). The user database unit 242 further stores, for example, the skill level for the work, the user's job title (role), the number of times the [work instruction ID] has been received, and the conditions that must be satisfied to specify the user device operated by the user. ing. The conditions that should be satisfied to specify the user device operated by the user are the same as the conditions that should be satisfied to specify the work instruction, and thus description thereof will be omitted here.

  FIG. 3C shows an example of the configuration of information stored in the work result database unit 243.

  The work result database unit 243 stores, for example, information for identifying work instructions, time when work is started, time when work is finished, quality of work contents, and evidence data regarding work.

3. Processing of Server Device 210 FIG. 4 shows an example of a processing procedure executed in the server device 210. This process is expressed in the form of a program. This program is stored in the memory unit 213 of the server device 210. This program is executed by the processor unit 212 of the server device 210. Hereinafter, each step of the processing shown in FIG. 4 will be described.

  Step S401: It is determined whether the monitoring target data of the server apparatus 210 satisfies a predetermined condition. If the determination result is “Yes”, the process proceeds to step S402. If the determination result is “No”, the process returns to step S401.

  As long as the determination process of whether or not the monitoring target data satisfies the predetermined condition is performed in the server apparatus 210, it does not matter what is monitored. For example, the monitoring target data may be monitored by the server device 210 or may be monitored by another device, system, or program different from the server device 210.

An example of the predetermined condition is that the numerical value represented by the monitoring target data indicates an abnormality or a sign of abnormality. More specifically, the predetermined condition is, for example, that the temperature of the monitoring target data is 0.00 degrees or higher, the acceleration of the monitoring target data is xx m / s ² or higher, The condition that the humidity of the data is □□% or more ”continues for m hours or more, the illuminance of the monitored data is △△ lx or less,“ the vibration of the monitored data Satisfy the condition that the number is less than ◇◇ Hz n times, the standard deviation of the monitored data is less than or equal to 〇 × against the past data, and the amplitude of the monitored data within the latest △ □ time Is changed by △ Δ or more, or a combination thereof, but is not limited thereto. However, numerical values apply to ○, ×, Δ, □, ◇, n, and m. In the above-described example, some parameters (that is, temperature, acceleration, humidity, illuminance, vibration frequency, amplitude, period, number of times, standard deviation) are represented as monitoring target data. What data represents is not limited to this. The monitored data includes other parameters (e.g., water pressure, rotation speed, sound, odor, gas concentration, liquid concentration, ultraviolet, infrared, magnetic field, voltage, current, altitude, location information, contact information, electronic data, Difference), the maximum value of these parameters within a predetermined period, the minimum value of these parameters within a predetermined period, the average value of these parameters within a predetermined period, Any of variations of these parameters and the sum of these parameters within a predetermined period may be represented.

  Further, the monitoring target data may be data that is periodically updated. In this case, step S401 is executed, for example, every time the monitoring target data is updated. Alternatively, step S401 may be automatically executed after a predetermined period has elapsed since the last update.

Step S402: In response to the monitored data of the server device 210 is determined to satisfy a predetermined condition, and work instruction X, the user device 230 _A of the at least one user device ₂₃₀ 1 to 230 _N Is identified. Here, A is one of integers 1 to N. Incidentally, a work instruction X identified, the user device 230 _A identified, monitored data is associated with that the predetermined condition is satisfied.

Step S403: the identified work instruction X, is transmitted to the user device 230 _A via the Internet 220.

The correspondence relationship between the number of data to be monitored and the number of predetermined conditions may be one-to-one, one-to-multiple, or plural-to-one. Good. That is, one predetermined condition may be associated with one monitoring target data, a plurality of predetermined conditions may be associated with one monitoring target data, One predetermined condition may be associated with the monitoring target data. For example, the work instruction _XPS is transmitted in response to the monitoring target data P satisfying the predetermined condition S, and the monitoring target data P satisfies the predetermined condition T different from the predetermined condition S. In response to this, the work instruction _XPT may be transmitted. This is useful because it allows a work order to be updated when the degree of anomaly changes (eg, has improved or worsened).

Step S404: work result AX associated with the work instruction X is received from the user device 230 _A via the Internet 220. A user ID for identifying a user operating the user device 230 _A, a work instruction ID for identifying the work instruction X may be received via the Internet 220 with the work result AX.

  Step S405: The work instruction X is evaluated based on the work result AX related to the work instruction X. The evaluation of the work instruction X is performed based on, for example, a result of comparing the monitoring target data before the work instruction X is transmitted with the corresponding monitoring target data after the work instruction X is transmitted. The evaluation of the work instruction X includes, for example, ranking the work instruction X based on the work result AX, but the present invention is not limited to this.

  Step S406: Based on the result of the evaluation of the work instruction X, assistance for improving the work instruction X is performed. In order to assist the improvement of the work instruction X, for example, the work result AX of the work instruction X is visualized (for example, graphed or compiled into a list), and the correlation between the work instruction X and sales is visualized. (For example, graphing or compiling a list), automatically suggesting improvements to work instructions X, and automatically suggesting work instructions to be transmitted instead of work instructions X Although included, this invention is not limited to these.

  Note that the work instruction X identified in step S402 may be the work instruction X described in the electronic manual X ′ associated with the monitoring target data satisfying the predetermined condition. Further, the electronic manual X ′ includes one or more work steps indicating work related to the electronic manual X ′ in a step format, and the electronic manual X ′ (or the work instruction X described in the electronic manual X ′) is included. Instead of being specified, at least one work step associated with the monitoring target data satisfying the predetermined condition among the one or more work steps included in the electronic manual X ′ may be specified. Here, the number of electronic manuals X ′ specified is not limited to one, and may be two or more.

In an alternative embodiment, in addition to the work instruction X, a work instruction Y and a work instruction Z different from the work instruction X may be specified in step S402. In this case, in step S403, the identified work order X, Y, Z may be sent to the user device 230 _A via the Internet 220. Accordingly, the work instructions X, Y, and Z can be evaluated based on the work result AX related to the work instruction X, the work result AY related to the work instruction Y, and the work result AZ related to the work instruction Z. It is.

  In addition, in step S405, in addition to the work instruction X being evaluated, a user who has performed work related to the work instruction X may be evaluated. The user evaluation includes, for example, ranking users based on the work result AX, but the present invention is not limited to this.

Further, in the above embodiment, at any timing after step S403, confirmation items associated with the work instruction X specified in step S402 may be received from the user device 230 _A via a network 220. Here, examples of confirmation items related to the work instruction X include items to be confirmed in detail in the work related to the work instruction X, items to be particularly noted in the work related to the work instruction X, work Although there are concerns in the work related to the instruction X and the progress of the work related to the work instruction X, it is not limited to these.

  FIG. 5 shows another example of the processing procedure executed in the server apparatus 210. This process is expressed in the form of a program. This program is stored in the memory unit 213 of the server device 210. This program is executed by the processor unit 212 of the server device 210. Hereinafter, each step of the processing shown in FIG. 5 will be described.

  Step S501: It is determined whether the monitoring target data of the server apparatus 210 satisfies a predetermined condition. If the determination result is “Yes”, the process proceeds to step S402. If the determination result is “No”, the process returns to step S401. Here, an example of the predetermined condition is the same as that in step S401 in FIG. 4, and thus the description thereof is omitted here.

  As long as the determination process of whether or not the monitoring target data satisfies the predetermined condition is performed in the server apparatus 210, it does not matter what is monitored. For example, the monitoring target data may be monitored by the server device 210 or may be monitored by another device, system, or program different from the server device 210.

Step S502: In response to the monitored data of the server device 210 is determined to satisfy a predetermined condition, and work instruction X, the user device 230 _A and the at least one user device ₂₃₀ 1 to 230 _N User device 230 _B is identified. Here, A and B are each one of integers 1 to N, and integer A is an integer different from integer B. The specified work instruction X, the specified user device 230 _A , and the specified user device 230 _B are associated with the monitoring target data satisfying the predetermined condition.

Step S503: the identified work instruction X, is transmitted to the user device 230 _A via the Internet 220.

Step S504: the identified work instruction X, is transmitted to the user device 230 _B via the Internet 220.

Step S505: work result AX associated with the work instruction X is received from the user device 230 _A via the Internet 220. A user ID for identifying a user operating the user device 230 _A, a work instruction ID for identifying the work instruction X may be received via the Internet 220 with the work result AX.

Step S506: work result BX associated with the work instruction X is received from the user device 230 _B via the Internet 220. A user ID for identifying a user operating the user device 230 _B, the work instruction ID for identifying the work instruction X may be received via the Internet 220 with the work result BX.

  Step S507: The work instruction X is evaluated based on the work result AX related to the work instruction X and the work result BX related to the work instruction X. An example of the evaluation of the work instruction X is the same as that in step S405 in FIG.

  Step S508: The improvement of the work instruction X is assisted based on the evaluation result of the work instruction X. Here, how to assist the improvement of the work instruction X and an example of the assistance to improve the work instruction X are the same as in step S406 of FIG. .

In the above-described embodiment, the specified work instruction X is the work instruction X described in the electronic manual X ′ associated with the monitoring target data satisfying the predetermined condition, and the electronic manual X ′. There is transmitted to the user device 230 _a in the first display mode, and may be transmitted to the user device 230 _B in a different second display mode the electronic manual X 'is the first display form. Thereby, for example, the entire electronic manual X ′ is displayed on the user device 230 _A operated by the expert, and a part of the electronic manual X ′ is displayed on the user device 230 _B operated by the beginner. Is possible. Alternatively, for example, a part of the electronic manual X ′ may be displayed on the user device 230 _A operated by the expert, and the entire electronic manual X ′ may be displayed on the user device 230 _B operated by the beginner. . Here, the number of electronic manuals X ′ specified is not limited to one, and may be two or more. The first display mode and the second display mode are, for example, the number of times the user has received the electronic manual X ′ (or the work instruction X described in the electronic manual X ′) in the past, and the evaluation of the work instruction X. As a result, the server device 210 may determine the level based on the skill level of the user and the post (role) of the user.

  In addition, the electronic manual X ′ includes one or more work steps indicating work related to the electronic manual X ′ in a step format, and the electronic manual X ′ (or the work instruction X described in the electronic manual X ′) is included. Instead of being specified, at least one work step associated with the monitoring target data satisfying the predetermined condition among the one or more work steps included in the electronic manual X ′ may be specified.

In an alternative embodiment, in addition to the work instruction X, a work instruction Y that is partly or entirely different from the work instruction X may be specified in step S502. In this case, in step S503, the identified work instruction X is transmitted to the user device 230 _A, in step S504, there are cases where the identified work instruction Y is sent to the user device 230 _B. That is, there are cases where two different work instructions are transmitted to different user devices in response to the monitoring target data satisfying a predetermined condition. Thereby, the work instructions X and Y are evaluated based on the work result AX related to the work instruction X and the work result BY related to the work instruction Y, and in some cases, the superiority or inferiority of the work instructions X and Y can be determined. It becomes possible. That is, a so-called “AB test” can be realized.

In an alternative embodiment, in addition to the work instruction X, a work instruction Y and a work instruction Z different from the work instruction X may be specified in step S502. In this case, in step S503, the identified work instruction X, Y are transmitted to the user device 230 _A, in step S504, there is a case where the specified work instruction X, Y, Z is sent to the user device 230 _B . That is, the number of work orders to be sent to the user device 230 _A may be different from the number of work orders to be sent to the user device 230 _B. Thus, the work result AX related to the work instruction X, the work result AY related to the work instruction Y, the work result BX related to the work instruction X, the work result BY related to the work instruction Y, and the work related to the work instruction Z. Based on the result BZ, it is possible to evaluate the work instructions X, Y, and Z. The number of work orders to be sent to the user device 230 _A may be the same as the number of work orders to be sent to the user device 230 _B.

In the example shown in FIG. 5, but are sending work instruction X to the user device 230 _A and the user equipment 230 _B, the present invention is not limited thereto. The number of user devices to which work instructions are transmitted may be three or more.

  As mentioned above, although this invention has been illustrated using preferable embodiment of this invention, this invention should not be limited and limited to this embodiment. It is understood that the scope of the present invention should be construed only by the claims. It is understood that those skilled in the art can implement an equivalent range based on the description of the present invention and the common general technical knowledge from the description of specific preferred embodiments of the present invention.

  The present invention is useful for providing a server device for providing a service related to giving a work instruction to a user, a method and a program executed in the server device, and the like.

210 server device 211 interface unit 212 processor unit 213 memory unit 220 network 230 _{1 to} 230 _N user device 240 database unit 241 work instruction database unit 242 user database unit 243 work result database unit

Claims (7)

A server apparatus for providing a service related to a work instruction for instructing a work content to a user, wherein the server apparatus is configured to be able to communicate with a plurality of user apparatuses via a network. and,
The server device includes a processor unit that controls the operation of the server device,
The processor unit is
Determining whether the data to be monitored by the server device satisfies one of a plurality of predetermined conditions;
In response to determining that the monitored data satisfies one of the plurality of predetermined conditions, the first work instruction , the second work instruction, and the plurality of user devices Identifying a first user device to which the first work instruction is to be transmitted and a second user device to which the second work instruction is to be transmitted among the plurality of user devices , the second user device is different from the first user device, or the second work order, the first work instruction the Ri Do different part or all of which work instruction is specified And which user device is specified is determined according to which predetermined condition among the plurality of predetermined conditions is satisfied ;
Transmitting the first work instruction to the first user device via the network;
Transmitting the second work instruction to the second user device via the network ;
Receiving a first work result associated with the first work instruction from the first user device via the network;
Receiving a second work result related to the second work instruction from the second user device via the network;
Comparing the first work result and the second work result;
And at least evaluating the first work instruction and the second work instruction based on a result of comparison between the first work result and the second work result. The server device. The processor unit is
Helping to improve the first work instruction based on the result of the evaluation of the first work instruction, or improving the second work instruction based on the result of the evaluation of the second work instruction. The server device according to claim 1 , wherein the server device is configured to further execute the assistance. Evaluating the first work instruction and the second work instruction includes ranking the first work instruction or ranking the second work instruction. The server device according to claim 1 or claim 2 . The processor unit is
Evaluating a user who has performed work related to the first work instruction based on the first work result or relating to the second work instruction based on the second work result It is further configured to execute to assess the user who performed the work, the server device according to any one of claims 1-3. Evaluating a user who has performed work associated with the first work instruction includes ranking users who have performed work associated with the first work instruction;
5. The server according to claim 4 , wherein evaluating a user who has performed work related to the second work instruction includes ranking users who have performed work related to the second work instruction. 6. apparatus. A method executed in a server device for providing a service related to a work instruction for instructing a user about work content, and the server device can communicate with a plurality of user devices via a network It is configured so that
The server device includes a processor unit that controls the operation of the server device,
The method
The processor unit may monitor data of the server device among a plurality of predetermined conditions.
Determining whether one is satisfied,
In response to determining that the monitoring target data satisfies one of the plurality of predetermined conditions, the processor unit receives a first work instruction, a second work instruction, and the plurality of work instructions. The first user device to which the first work instruction is to be transmitted among the user devices and the second user device to which the second work instruction is to be transmitted among the plurality of user devices are identified That is, the second user device is different from the first user device, and the second work instruction is partly or entirely different from the first work instruction, which work instruction is Which is specified and which user device is specified is determined according to which predetermined condition among the plurality of predetermined conditions is satisfied;
The processor unit transmits the first work instruction to the first user device via the network;
The processor unit transmits the second work instruction to the second user device via the network;
Receiving the first work result related to the first work instruction from the first user device via the network, the processor unit;
Receiving the second work result related to the second work instruction from the second user device via the network, the processor unit;
The processor unit comparing the first work result and the second work result;
The processor unit evaluates the first work instruction and the second work instruction based on a result of comparison between the first work result and the second work result;
Including a method. A program executed in a server device for providing a service related to a work instruction for instructing a user about work contents, and the server device can communicate with a plurality of user devices via a network. It is configured so that
The server device includes a processor unit that controls the operation of the server device,
When the program is executed by the processor unit,
Determining whether the data to be monitored by the server device satisfies one of a plurality of predetermined conditions;
In response to determining that the monitored data satisfies one of the plurality of predetermined conditions, the first work instruction, the second work instruction, and the plurality of user devices Identifying a first user device to which the first work instruction is to be transmitted and a second user device to which the second work instruction is to be transmitted among the plurality of user devices, The second user device is different from the first user device, the second work instruction is partly or entirely different from the first work instruction, which work instruction is specified and Which user device is specified is determined according to which predetermined condition among the plurality of predetermined conditions is satisfied;
Transmitting the first work instruction to the first user device via the network;
Transmitting the second work instruction to the second user device via the network;
Receiving a first work result associated with the first work instruction from the first user device via the network;
Receiving a second work result related to the second work instruction from the second user device via the network;
Comparing the first work result and the second work result;
Evaluating the first work instruction and the second work instruction based on a result of comparison between the first work result and the second work result;
A program for causing the processor unit to execute.

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