JP2018181297A - Server device to provide service related to issuing work instruction to user and method and program to be executed by the server device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service related to issuing a work instruction to a user.SOLUTION: A server device is capable of communicating with at least one user device through a network and has a processor section which controls performance of the server device. The processor section executes at least: determination of whether or not monitoring object data of the server device satisfies a predetermined condition; identification of at least one work instruction associated with a determination result that the monitoring object data satisfies the predetermined condition and at least one user device, among at least one user device, associated with the determination result that the monitoring object data satisfied the predetermined condition when the monitoring object data is determined to satisfy the predetermined condition; and transmission of at least one identified work instruction to at least one identified user device through the network.SELECTED DRAWING: Figure 1A

Description

  The present invention relates to a server apparatus for providing a service related to giving a work instruction to a user, a method executed by the server apparatus, and a program.

  BACKGROUND Conventionally, there has been known a system for notifying that an abnormality has been detected when an abnormality is detected (see, for example, Patent Document 1).

JP, 2016-4298, A

  However, after being notified that an abnormality has been detected, how to deal with the abnormality is left to the discretion, ability, and know-how of the person who received the notification. There are individual differences in such personal treatment and it is not possible to manage the course after treatment.

  In addition, after the person who receives the notification of the abnormality detection arrives at the site where the abnormality is detected, he or she grasps the contents of the abnormality, performs trial and error on the coping method, and copes with the abnormality. Therefore, the situation may be aggravated while the person is trying and erroring, and the time lag from the abnormality detection to the actual handling is large.

  The applicant found the above-mentioned problems and considered it necessary to provide a data-driven server apparatus for efficiently performing work instructions.

  In one aspect of the present invention, a server device for providing a service related to a work instruction for instructing a user of work content can communicate with at least one user device via a network. The server apparatus includes a processor unit that controls an operation of the server apparatus, and the processor unit determines whether data to be monitored by the server apparatus satisfies a predetermined condition. At least one work instruction associated with the monitored data satisfying the predetermined condition when it is determined that the monitored data satisfies the predetermined condition; and the at least one user device And at least one user device associated with the monitoring target data satisfying the predetermined condition. When is configured and transmitting at least one work instruction to said identified at least one user equipment is said specified via the network to at least perform.

  In one embodiment of the present invention, determining whether or not the data to be monitored satisfies the predetermined condition indicates that the numerical value represented by the data to be monitored indicates an abnormal value or a sign of an abnormal value. If it is determined that the numerical value indicates an abnormal value or a sign of an abnormal value, the data to be monitored is determined to satisfy the predetermined condition. Good.

  In one embodiment of the present invention, identifying the at least one work instruction may include identifying at least one work instruction described in at least one electronic manual.

  In one embodiment of the present invention, the at least one electronic manual includes one or more work steps, and identifying the at least one work instruction described in the at least one electronic manual is the one described above. It may include identifying at least one operation step associated with the monitoring target data satisfying the predetermined condition among the above operation steps.

  In one embodiment of the present invention, the specified at least one user equipment comprises a first user equipment and a second user equipment different from the first user equipment, the specified at least Sending one work instruction to the specified at least one user device via the network may include transmitting the at least one electronic manual to the first user device via the network in a first display manner. It may include transmitting, and transmitting the at least one electronic manual to the second user device via the network in a second display mode different from the first display mode.

  In one embodiment of the present invention, the specified at least one user device comprises a first user device and a second user device different from the first user device, the at least one task The instructions may be a plurality of work instructions, and the number of work instructions transmitted to the first user device may be different from the number of work instructions transmitted to the second user device.

  In one embodiment of the present invention, the processor unit is further configured to receive, via the network, a confirmation item related to the specified at least one work instruction from the specified at least one user device. It may be configured to

  In one embodiment of the present invention, the processor unit receives, via the network, a work result related to the specified at least one work instruction from the specified at least one user device. Evaluating the at least one specified work instruction based on the work result may be further performed.

  In one embodiment of the present invention, the processor unit further executes assisting the improvement of the specified at least one work instruction based on the result of the evaluation of the specified at least one work instruction. It may be configured as follows.

  In one embodiment of the present invention, evaluating the specified at least one work instruction comprises: transmitting data of the monitored object before transmitting the specified at least one work instruction; and The at least one specified based on the result of comparing the corresponding monitoring target data after transmitting one work instruction, and comparing the monitoring target data with the corresponding monitoring target data. Evaluating one work order may be further configured to perform.

  In one embodiment of the present invention, evaluating the specified at least one work order may include performing a ranking of the specified at least one work order.

  In one embodiment of the present invention, the processor unit is further configured to perform, based on the work result, evaluating a user who has performed a work related to the at least one specified work instruction. It may be

  In one embodiment of the present invention, evaluating the users may include performing a ranking of the users.

  In one embodiment of the present invention, the at least one specified work instruction includes a first work instruction and a second work instruction which is partially or entirely different from the first work instruction. The specified at least one user device includes a first user device and a second user device different from the first user device, and the processor unit performs the first work instruction on the network Transmitting to the first user equipment via the network, and transmitting the second work instruction to the second user equipment via the network. .

  In one embodiment of the present invention, the processor unit receives a first work result related to the first work instruction from the first user device via the network; and Receiving a second work result related to a work instruction from the second user device via the network; comparing the first work result with the second work result; Even if it is configured to further evaluate the first work result and the second work result based on the result of comparison between the first work result and the second work result. Good.

  In one embodiment of the present invention, the monitoring target data is periodically updated, and determining whether the monitoring target data satisfies a predetermined condition is updating the monitoring target data. May be performed each time.

  In one embodiment of the present invention, the data to be monitored includes temperature, acceleration, humidity, illuminance, water pressure, frequency, amplitude, rotation number, sound, odor, concentration of gas, concentration of liquid, ultraviolet light, infrared light, A parameter including at least one of magnetic field, voltage, current, altitude, position information, contact information, electronic data, period, number of times, standard deviation, difference, maximum value of the parameter within a predetermined period, within a predetermined period Or the average value of the parameters within a predetermined period, the variation of the parameters within a predetermined period, or the sum of the parameters within a predetermined period.

  In one aspect of the present invention, a method of the present invention is a method executed in a server device for providing a service related to a work instruction for instructing a user to perform work content, the server device comprising at least The server device is configured to be able to communicate with one user device via a network, and the server device includes a processor unit that controls the operation of the server device, and the method further comprises: Determining whether the data to be monitored by the server device satisfies a predetermined condition, and the processor unit determines that the data to be monitored is determined to satisfy the predetermined condition; At least one work instruction associated with data satisfying the predetermined condition; and the monitoring target of the at least one user device Identifying at least one user device associated with the data satisfying the predetermined condition; and the processor unit determines at least the identified at least one work instruction via the network. Transmitting to one user device.

  In one aspect of the present invention, a program of the present invention is a program executed in a server device for providing a service related to a work instruction for instructing a user to perform work content, and the server device is at least The server device is configured to be able to communicate with one user device via a network, and the server device includes a processor unit that controls the operation of the server device, and the program is executed by the processor unit. And determining that the data to be monitored by the server device satisfies a predetermined condition, and the data to be monitored is determined to satisfy the predetermined condition. At least one work instruction associated with meeting the predetermined condition, and at least one of the at least one user device Identifying at least one user device associated with the monitored data satisfying the predetermined condition; and identifying the at least one specified work instruction via the network. The processor unit is caused to transmit to one user device.

  It is possible to provide a server device for providing a service related to giving a work instruction to a user, a method executed by the server device, and a program.

FIG. 1A is a diagram showing an example of a new service related to giving a user a work instruction (in particular, a work instruction described in an electronic manual). FIG. 1B is a diagram showing another example of a new service related to giving a user a work instruction (in particular, a work instruction described in an electronic manual). FIG. 2 is a diagram showing an example of a configuration of a system 200 for providing a new service related to giving a work instruction to a user. FIG. 3A is a diagram showing an example of a configuration of information stored in the work instruction database unit 241. As shown in FIG. FIG. 3B is a diagram showing an example of a configuration of information stored in the user database unit 242. As shown in FIG. FIG. 3C is a diagram showing an example of a configuration of information stored in the work result database unit 243. As shown in FIG. FIG. 4 is a diagram illustrating an example of a procedure of processing performed in the server device 210. FIG. 5 is a diagram illustrating another example of the procedure of the process performed in the server device 210.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

1. New Services Related to Providing Work Instructions to Users Referring to FIGS. 1A and 1B, new services related to providing work instructions to users will be described. However, it should be understood that the present invention is not intended to be limited to the specific embodiments shown in FIGS. 1A and 1B.

  FIG. 1A shows an example of a new service associated with giving work instructions to a user using an electronic manual. The service shown in FIG. 1A is a service for maintenance and repair of existing facilities installed in a building. In the embodiment shown in FIG. 1A, it is assumed that the company monitors the sensors based on data obtained from the sensors installed in the building. Each step shown in FIG. 1A will be described below.

  Step S101: If the data acquired from the sensor installed in the building has a sign of abnormality or abnormality, the company predicts the abnormality or abnormality of the electronic manual associated with the abnormality or sign of abnormality. Send to the user to deal with. Here, the place where the sensor is installed includes, for example, the roof, the outer wall, the basement, and other places related to the building in the building.

  As an example of step S101, when the location where the sensor is installed is near the exhaust fan of the building, if the temperature of the exhaust fan near the sensor and the data of the vibration of the exhaust fan indicate an abnormality or a sign of abnormality; The company transmits, for example, an electronic manual associated with the abnormality or the sign of the abnormality to the user (e.g., a maintenance contractor of the building).

  As another example of step S101, when the location where the sensor is installed is near a predetermined fluorescent light of the building, if the illuminance of the fluorescent light sensed by the sensor indicates an abnormality or a sign of abnormality, for example, the company may The electronic manual associated with the abnormality or the sign of the abnormality is transmitted to the user (for example, a security guard in the building).

  Step S102: The user goes to the facility that has the abnormality or the sign of the abnormality, and performs the work related to the electronic manual associated with the abnormality or the sign of the abnormality. Since the user has received the electronic manual in advance, it is possible to know in advance how to cope with the abnormality or the symptom of the abnormality before arriving at the facility having the abnormality or the sign of the abnormality. is there. This enables the user to cope with the anomaly or abnormality precursor promptly and properly after arrival at the facility where there is an anomaly or abnormality precursor. In addition, even users who do not have specialized knowledge (for example, security guards), such as specialists, can perform primary measures against abnormalities or signs of abnormalities by looking at and working with electronic manuals. is there.

  Step S103: The user reports the result of the work related to the received electronic manual to the company. The work result includes, for example, work start time, work end time, work content good and bad, and evidence data related to the work, but is not limited thereto. This report (feedback) enables the company to examine the suitability of the electronic manual associated with the abnormality or the sign of the abnormality and try to improve the electronic manual as necessary.

  In the embodiment shown in FIG. 1A, it has been described that the user has received the electronic manual in advance before arriving at the facility having the abnormality or the sign of the abnormality. However, in the present invention, the timing at which the user receives the electronic manual is It is not limited to this. For example, the user may receive the electronic manual at the same time as the arrival at the facility, or may receive the electronic manual after notifying the company that the user has arrived at the facility.

  Also, in the embodiment shown in FIG. 1A, although there is one sensor installed in the building, the present invention is not limited thereto. The number of sensors installed in the building may be two or more. Similarly, in the embodiment shown in FIG. 1A, the user who receives the electronic manual is one, but the present invention is not limited thereto. The number of users who receive the electronic manual may be two or more.

  Moreover, although the embodiment shown in FIG. 1A describes a service for performing maintenance and repair of existing facilities of a building, the present invention is not limited thereto. Services for maintenance and repair of existing equipment at any location are within the scope of the present invention.

  FIG. 1B shows another example of a new service related to giving work instructions to a user using an electronic manual. The service shown in FIG. 1B is a service for performing so-called “AB test” in a plurality of dealers provided with POS systems. In the embodiment shown in FIG. 1B, it is assumed that the company monitors its POS system based on data obtained from the POS system of the store. Hereinafter, each step shown in FIG. 1B will be described.

  Step S111: If the data acquired from the POS system A of the store A and the data acquired from the POS system B of the store B have an abnormality (for example, a decline in sales) or a sign of an abnormality, the company recognizes the abnormality or An electronic manual A associated with the presence of a sign of abnormality is transmitted to POS system A of dealer A, and an electronic manual B associated with the presence of the sign of abnormality or abnormality is shown to POS system B of store B Send. However, part or all of the content of the work instruction related to the electronic manual A is different from the content of the work instruction related to the electronic manual B.

  Step S112: POS system A of dealer A reports the result A of the work related to electronic manual A to the company, and POS system B of dealer B reports the result B of work related to electronic manual B to the company Report

  Based on the work result A and the work result B, the service performing the “AB test” is better to use the electronic manual A or the electronic manual B as a countermeasure for the abnormality or the sign of the abnormality Or it will be possible to judge half a minute. As a result, the company can efficiently identify an electronic manual that contributes to the improvement of sales of dealers A and B, and can contribute to the improvement of sales of dealers A and B.

  In the embodiment shown in FIG. 1B, two dealers A and B are shown as the dealers to which the electronic manual associated with the abnormality or the sign of the abnormality is transmitted. The invention is not limited to this. The number of dealers to which the electronic manual associated with the abnormality or the sign of the abnormality is transmitted may be three or more.

  In the embodiment shown in FIGS. 1A and 1B described above, although there is one electronic manual transmitted to the building or each store, the present invention is not limited to this. The number of electronic manuals transmitted to the building or each dealer is any number of one or more, as long as the electronic manual is associated with an abnormality or a sign of abnormality.

  Also, in the embodiment shown in FIGS. 1A and 1B described above, the company's monitored objects are sensors and POS systems, but the present invention is not limited thereto. The monitoring target of the company may be, for example, a call center or any other device that the company can monitor.

  Thus, according to the present invention, there is provided a service of transmitting an electronic manual to a user when there is an abnormality or a sign of abnormality in data of a monitored object (for example, a sensor, a POS system). Thereby, the user can cope with the abnormality or the sign of abnormality promptly and appropriately according to the electronic manual.

2. System Configuration for Providing a New Service Related to Providing a Work Instruction to a User FIG. 2 shows an example of a configuration of a system 200 for providing a new service related to providing a user with a work instruction.

In the example illustrated in FIG. 2, the system 200 includes the server device 210, at least one user device 230 _{1 to} 230 _N configured to be able to communicate via the Internet 220, and the database unit 240. Is equipped. Here, N is any integer of 1 or more.

  The server device 210 is an information processing device operated and managed by a manager who manages a system that provides a service related to giving a work instruction to a user. The server device 210 is, for example, a workstation or a personal computer, and has a general hardware configuration as a server. In the example illustrated in FIG. 2, the server device 210 includes an interface unit 211, a processor unit 212 including one or more CPUs (Central Processing Units), and a memory unit 213. The hardware configuration of the server device 210 is not particularly limited as long as the function can be realized, and may be configured by a single machine, or may be configured by combining a plurality of machines.

Interface unit 211 controls the communication between at least one user device ₂₂₀ 1 to 220 _N.

  The memory unit 213 stores a program required to execute processing and data required to execute the program. The memory unit 213 stores, for example, a program for executing the processing shown in FIGS. 4A and 4B. Here, it does not matter how the program is stored in the memory unit 213. For example, the program may be pre-installed in the memory unit 213. Alternatively, the program may be installed in the memory unit 213 by being downloaded via a network such as the Internet 220, or may be installed in the memory unit 213 via a storage medium such as an optical disk or USB. You may do so.

  The processor unit 212 controls the overall operation of the server device 210. The processor unit 212 reads a program stored in the memory unit 213 and executes the program. This enables the server device 210 to function as a device that executes a desired step.

  A database unit 240 is connected to the server device 210. The database unit 240 includes a work instruction database unit 241, a user database 242, and a work result database unit 243.

Each of the at least one user device ₂₃₀ 1 to 230 _N, and is configured so as to be able to communicate with the server apparatus 210 via the Internet 220. For example, each of the at least one user device ₂₃₀ 1 to 230 _N, a mobile phone, a smart phone, a tablet terminal, smart glass, may be a mobile wireless terminal such as a smart watch terminal, a desktop PC, laptop PC, notebook It may be a personal computer such as a PC, or may be a POS system such as a POS register installed in a store.

In the embodiment shown in FIG. 2, at least one user device 230 ₁ to 230 _N has been described as being capable of communicating with the server apparatus 210 via the Internet 220, the present invention is not limited thereto. It is also possible to use any type of network instead of the Internet 220.

  The configuration of the database unit 240 is not limited to a specific hardware configuration. For example, the database unit 240 may be configured by a single hardware component or may be configured by a plurality of hardware components. For example, the database unit 240 may be configured as a single external hard disk drive of the server device 210, or may be configured as storage on a cloud connected via a network. Furthermore, the configurations of the work instruction database unit 241, the user database 242, and the work result database unit 243 are also not limited to the specific hardware configuration. For example, each of the work instruction database unit 241, the user database 242, and the work result database unit 243 may also be configured by a single hardware component or may be configured by a plurality of hardware components.

  FIG. 3A shows an example of the configuration of the information stored in the work instruction database unit 241. As shown in FIG.

  The work instruction database unit 241 stores information on the work instruction. The information related to the work instruction can be identified by information (for example, work instruction ID) for identifying the work instruction. The work instruction database unit 241 further stores, for example, work content indicated for each work step, a condition to be satisfied for specifying the work instruction, and a rank and a priority.

  The conditions to be satisfied in order to specify the work instruction are, for example, “more than xxx”, “not more than xxx”, “standard deviation for past data × or more”, “standard deviation for past data” ×× or less, “the amplitude has changed by more than □□ within the latest ΔΔ time”, “a state satisfying the condition“ 00 or more ”continues for m minutes or more”, ““ 00 The above condition is satisfied n times or a combination thereof, but the present invention is not limited thereto. However, numerical values (and units) apply to 、, ×, Δ, □, n and m.

  FIG. 3B illustrates an example of the configuration of information stored in the user database unit 242.

  The user database unit 242 stores information on the user. The information on the user can be identified by information (for example, a user ID) for identifying the user. The user database unit 242 further stores, for example, the skill level for work, the position (role) of the user, the number of times of receiving the [work instruction ID], and the condition to be satisfied in order to specify the user device operated by the user. ing. The conditions to be satisfied to identify the user device operated by the user are the same as the conditions to be satisfied to identify the work instruction, and thus the description thereof is omitted here.

  FIG. 3C shows an example of the configuration of the information stored in the work result database unit 243.

  The work result database unit 243 stores, for example, information for identifying a work instruction, the time when the work is started, the time when the work is finished, and evidence data regarding the work, which is good or bad for the work content.

3. Process of Server Device 210 FIG. 4 shows an example of the procedure of the process executed by the server device 210. As shown in FIG. This process is expressed in the form of a program. This program is stored in the memory unit 213 of the server device 210. This program is executed by the processor unit 212 of the server device 210. Each step of the process shown in FIG. 4 will be described below.

  Step S401: It is determined whether data to be monitored by the server device 210 satisfies a predetermined condition. If the determination result is "Yes", the process proceeds to step S402. If the determination result is "No", the process returns to step S401.

  In addition, as long as the process of determining whether the data to be monitored satisfies the predetermined condition is performed in the server device 210, it does not matter what data is monitored by the monitoring. For example, data to be monitored may be monitored by the server device 210, or may be monitored by another device, system, or program different from the server device 210.

Also, an example of the predetermined condition is that the numerical value represented by the data to be monitored indicates an abnormality or a sign of an abnormality. More specifically, the predetermined condition is, for example, that the temperature of the data to be monitored is 〇 0 degrees or more, the acceleration of the data to be monitored is × x m / s ² or more, The condition that the humidity of the data is more than □□% is continued for m hours or more, the illuminance of the data to be monitored is ΔΔlx or less, and the “vibration of the data to be monitored” The condition that “number is less than Hz Hz” is satisfied n times, that the standard deviation of the monitored data is less than or equal to ○ with respect to the past data, and the amplitude of the monitored data within the latest Δ □ time Is a change of Δ〇 or more, or a combination thereof, but is not limited thereto. However, numerical values apply to 、, ×, 、, 、, 、, n, m. In the above-described example, several parameters (that is, temperature, acceleration, humidity, illuminance, frequency, amplitude, period, number of times, standard deviation) are represented as data to be monitored. What the data represents is not limited to this. Data to be monitored includes other parameters (eg, water pressure, rotational speed, sound, odor, gas concentration, liquid concentration, ultraviolet light, infrared light, magnetic field, voltage, current, altitude, position information, contact information, electronic data, The difference may be expressed, or the maximum value of these parameters within a given period, the minimum value of these parameters within a given period, the average value of these parameters within a given period, within a given period The variation of these parameters or the sum of these parameters within a predetermined period may be represented.

  Also, the data to be monitored may be periodically updated data. In this case, step S401 is executed, for example, every time data to be monitored is updated. Alternatively, step S401 may be performed automatically after a predetermined period of time has elapsed since the last update.

Step S402: In response to the monitored data of the server device 210 is determined to satisfy a predetermined condition, and work instruction X, the user device 230 _A of the at least one user device ₂₃₀ 1 to 230 _N Is identified. Here, A is one of integers 1 to N. Incidentally, a work instruction X identified, the user device 230 _A identified, monitored data is associated with that the predetermined condition is satisfied.

Step S403: the identified work instruction X, is transmitted to the user device 230 _A via the Internet 220.

The correspondence between the number of monitoring target data to be identified and the number of predetermined conditions may be one to one, one to multiple, or plural to one. Good. That is, one predetermined condition may be associated with one monitoring target data, or a plurality of predetermined conditions may be associated with one monitoring target data. One predetermined condition may be associated with data to be monitored. For example, in response to the monitoring target data P satisfying the predetermined condition S, the work instruction X _PS is transmitted, and the monitoring target data P satisfies the predetermined condition T different from the predetermined condition S. In response to the command, a work instruction _XPT may be transmitted. This is useful because it allows the work instructions to be updated if the degree of abnormality changes (e.g. improved or worsened).

Step S404: work result AX associated with the work instruction X is received from the user device 230 _A via the Internet 220. _A user ID for identifying a user operating the user device 230A and a work instruction ID for identifying the work instruction X may be received via the Internet 220 together with the work result AX.

  Step S405: Based on the work result AX related to the work instruction X, the work instruction X is evaluated. The evaluation of the work instruction X is performed, for example, based on the result of comparison between data of the monitoring target before transmission of the work instruction X and data of the corresponding monitoring target after transmission of the work instruction X. The evaluation of the work instruction X includes, for example, ranking of the work instruction X based on the work result AX, but the present invention is not limited thereto.

  Step S406: Based on the result of the evaluation of the work instruction X, the improvement of the work instruction X is assisted. For assisting the improvement of the work instruction X, for example, visualizing (for example, graphing or tabulating the work result AX of the work instruction X), visualizing the correlation between the work instruction X and sales (E.g. graphing or putting together in a list), automatically proposing improvement points of the work instruction X, automatically proposing a work instruction to be transmitted instead of the work instruction X Although included, the present invention is not limited thereto.

  In step S402, the specified work instruction X may be the work instruction X described in the electronic manual X 'associated with the monitoring target data satisfying the predetermined condition. Furthermore, the electronic manual X 'includes one or more operation steps that show the operations related to the electronic manual X' in a step format, and the electronic manual X '(or the work instruction X described in the electronic manual X') Instead of being identified, at least one task step associated with the monitoring target data of the one or more task steps included in the electronic manual X ′ may be identified. Here, the number of electronic manuals X 'specified is not limited to one, and may be two or more.

In the alternative embodiment, in step S402, in addition to the work instruction X, a work instruction Y and a work instruction Z different from the work instruction X may be identified. In this case, in step S403, the identified work order X, Y, Z may be sent to the user device 230 _A via the Internet 220. Thereby, it is possible to evaluate the work instructions X, Y, Z based on the work result AX related to the work instruction X, the work result AY related to the work instruction Y, and the work result AZ related to the work instruction Z It is.

  Further, in step S405, in addition to the evaluation of the work instruction X, the user who has performed the work related to the work instruction X may be evaluated. The evaluation of the user includes, for example, ranking the users based on the work result AX, but the present invention is not limited thereto.

Further, in the above embodiment, at any timing after step S403, confirmation items associated with the work instruction X specified in step S402 may be received from the user device 230 _A via a network 220. Here, an example of the confirmation items related to the work instruction X is a matter to be confirmed in detail in the work related to the work instruction X, a matter to be particularly noted in the work related to the work instruction X, the work Concerns in the work related to the instruction X include, but are not limited to, the progress of the work related to the work instruction X.

  FIG. 5 shows another example of the procedure of processing executed in the server device 210. This process is expressed in the form of a program. This program is stored in the memory unit 213 of the server device 210. This program is executed by the processor unit 212 of the server device 210. Each step of the process shown in FIG. 5 will be described below.

  Step S501: It is determined whether data to be monitored by the server device 210 satisfies a predetermined condition. If the determination result is "Yes", the process proceeds to step S402. If the determination result is "No", the process returns to step S401. Here, since an example of the predetermined condition is the same as step S401 in FIG. 4, the description thereof is omitted here.

  In addition, as long as the process of determining whether the data to be monitored satisfies the predetermined condition is performed in the server device 210, it does not matter what data is monitored by the monitoring. For example, data to be monitored may be monitored by the server device 210, or may be monitored by another device, system, or program different from the server device 210.

Step S502: In response to the monitored data of the server device 210 is determined to satisfy a predetermined condition, and work instruction X, the user device 230 _A and the at least one user device ₂₃₀ 1 to 230 _N The user device 230 _B is identified. Here, A and B are each one of the integers 1 to N, and the integer A is an integer different from the integer B. The specified work instruction X, the specified user device 230 _A , and the specified user device 230 _B are associated with the data to be monitored meeting the predetermined condition.

Step S503: the identified work instruction X, is transmitted to the user device 230 _A via the Internet 220.

Step S504: the identified work instruction X, is transmitted to the user device 230 _B via the Internet 220.

Step S505: work result AX associated with the work instruction X is received from the user device 230 _A via the Internet 220. _A user ID for identifying a user operating the user device 230A and a work instruction ID for identifying the work instruction X may be received via the Internet 220 together with the work result AX.

Step S506: work result BX associated with the work instruction X is received from the user device 230 _B via the Internet 220. A user ID for identifying a user operating the user device 230 _B, the work instruction ID for identifying the work instruction X may be received via the Internet 220 with the work result BX.

  Step S507: Based on the work result AX related to the work instruction X and the work result BX related to the work instruction X, the work instruction X is evaluated. An example of the evaluation of the work instruction X is the same as step S405 in FIG. 4, and thus the description thereof is omitted here.

  Step S508: Based on the result of the evaluation of the work instruction X, the improvement of the work instruction X is assisted. Here, how the assistance for the improvement of the work instruction X is performed and an example of the assistance for the improvement of the work instruction X are the same as step S406 in FIG. 4 and thus the description thereof is omitted here. .

In the embodiment described above, the specified work instruction X is the work instruction X described in the electronic manual X ′ associated with the data to be monitored meeting the predetermined condition, and the electronic manual X ′ There is transmitted to the user device 230 _a in the first display mode, and may be transmitted to the user device 230 _B in a different second display mode the electronic manual X 'is the first display form. Thus, for example, to those skilled user device 230 is operated _A 'display the entire electronic manuals X to the user device 230 _B beginners to operate' electronic manual X to be able to see the part of the Is possible. Alternatively, for example, the user device 230 _A skilled person manipulate 'provides limited, electronic manual X to the user device 230 _B beginners to operate' electronic manual X may be a whole is displayed . Here, the number of electronic manuals X 'specified is not limited to one, and may be two or more. The first display mode and the second display mode are, for example, the number of times the user has received the electronic manual X ′ (or the work instruction X described in the electronic manual X ′) in the past and the evaluation of the work instruction X As a result, it may be determined by the server device 210 based on the user's skill level and the user's post (role).

  In addition, the electronic manual X 'includes one or more operation steps indicating steps related to the electronic manual X' in a step format, and the electronic manual X '(or the work instruction X described in the electronic manual X') Instead of being identified, at least one task step associated with the monitoring target data of the one or more task steps included in the electronic manual X ′ may be identified.

In an alternative embodiment, in step S502, in addition to the work instruction X, a work instruction Y that is different in part or all from the work instruction X may be identified. In this case, in step S503, the identified work instruction X is transmitted to the user device 230 _A, in step S504, there are cases where the identified work instruction Y is sent to the user device 230 _B. That is, in response to the monitoring target data satisfying the predetermined condition, two different work instructions may be transmitted to different user apparatuses. Thereby, evaluation of the work instructions X and Y is performed based on the work result AX related to the work instruction X and the work result BY related to the work instruction Y, and in some cases the superiority or inferiority of the work instructions X and Y may be determined. It will be possible. That is, it becomes possible to realize a so-called "AB test".

Further, in an alternative embodiment, in step S502, in addition to the work instruction X, a work instruction Y and a work instruction Z different from the work instruction X may be identified. In this case, in step S503, the identified work instruction X, Y are transmitted to the user device 230 _A, in step S504, there is a case where the specified work instruction X, Y, Z is sent to the user device 230 _B . That is, the number of work orders to be sent to the user device 230 _A may be different from the number of work orders to be sent to the user device 230 _B. Thereby, the work result AX related to the work instruction X, the work result AY related to the work instruction Y, the work result BX related to the work instruction X, the work result BY related to the work instruction Y, and the work related to the work instruction Z It is possible to evaluate the work instructions X, Y, Z based on the result BZ. The number of work orders to be sent to the user device 230 _A may be the same as the number of work orders to be sent to the user device 230 _B.

In the example shown in FIG. 5, but are sending work instruction X to the user device 230 _A and the user equipment 230 _B, the present invention is not limited thereto. The number of user apparatuses to which work instructions are transmitted may be three or more.

  As mentioned above, although the present invention is illustrated using a preferred embodiment of the present invention, the present invention should not be construed as being limited to this embodiment. It is understood that the scope of the present invention should be interpreted only by the claims. It is understood that those skilled in the art can implement the equivalent scope based on the description of the present invention and common technical knowledge, from the description of the specific preferred embodiments of the present invention.

  The present invention is useful as providing a server apparatus for providing a service related to giving a work instruction to a user, a method executed by the server apparatus, and a program.

210 Server Device 211 Interface Unit 212 Processor Unit 213 Memory Unit 220 Network 230 _{1 to} 230 _N User Device 240 Database Unit 241 Work Instruction Database Unit 242 User Database Unit 243 Work Result Database Unit

Claims (6)

A server apparatus for providing a service related to a work instruction for instructing a user of work contents, wherein the server apparatus is configured to be able to communicate with a plurality of user apparatuses via a network. Yes,
The plurality of user devices includes a first user device and a second user device different from the first user device,
The server device includes a processor unit that controls the operation of the server device;
The processor unit is
Specifying a plurality of work instructions, wherein the plurality of work instructions include a first work instruction and a second work instruction that is different in part or all from the first work instruction. When,
Transmitting the first work instruction to the first user device via the network;
Transmitting the second work instruction to the second user device via the network
Receiving a first work result related to the first work instruction from the first user device via the network;
Receiving a second work result related to the second work instruction from the second user device via the network;
Comparing the first work result with the second work result;
Evaluating the first work instruction and the second work instruction based on a result of comparison between the first work result and the second work result;
A server device configured to at least perform The processor unit is further configured to determine whether the data to be monitored by the server device satisfies a predetermined condition,
The server apparatus according to claim 1, wherein specifying the plurality of work instructions is performed in response to determining that the data to be monitored satisfies the predetermined condition. The processor unit is
Assisting the improvement of the first work instruction based on the result of the evaluation of the first work instruction, or improving the second work instruction based on the result of the evaluation of the second work instruction To assist
The server apparatus according to claim 1 or 2, wherein the server apparatus is configured to further execute. Evaluating the first work instruction and the second work instruction includes ranking the first work instruction or ranking the second work instruction. The server apparatus according to any one of claims 1 to 3. The processor unit is
Evaluating a user who has performed a work related to the first work instruction based on the first work result, or related to the second work instruction based on the second work result Evaluate the user who did the work
The server apparatus according to any one of claims 1 to 4, which is configured to further execute. Evaluating the users who performed the work related to the first work instruction includes performing a ranking of the users who performed the work related to the first work instruction,
The server according to claim 5, wherein evaluating the user who has performed the work related to the second work instruction includes performing a ranking of the user who performed the work related to the second work instruction. apparatus.

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