JP6308503B2 - Screen display control method for ticket issuing device and ticket issuing device - Google Patents

Description

  The present invention relates to a screen display control method for a ticket issuing device that issues a ticket desired by a customer by operating according to the contents displayed on the screen of a display device, and a ticket issuing device to which this screen display control method is applied.

  In Japan, various types of automatic ticket vending machines are used. For example, a customer can purchase a desired ticket by himself / herself without disturbing the salesperson, such as a ticket for transportation, a meal ticket for a restaurant, an admission ticket for an amusement facility, or a boarding pass for attractions. it can.

  In recent years, the number of tourists from overseas has increased, and the number of opportunities for customers who are not fluent in Japanese to handle vending machines has increased. In view of this, there has been proposed a railroad ticket vending machine that can be switched to national characters such as Japanese and English on an input operation screen when purchasing a ticket (see, for example, Patent Document 1).

JP 2010-55414 A (page 10, lines 19-20, FIG. 5)

  However, the railway ticket vending machine described in Patent Document 1 can only switch characters on the top menu screen and is not always convenient.

  For example, when buying a train ticket, there is a lot of information for customers to judge, such as selecting the route from the boarding station to the getting-off station and selecting the boarding equipment. For overseas tourists unfamiliar with Japanese railways, ticket sales Even if the display of the machine is in the native language, it is difficult to operate the ticket vending machine and purchase a desired ticket. For this reason, the station staff may operate the ticket machine on behalf of the customer while listening to the customer's request.

  In this way, when the station staff operates the ticket machine on behalf of the customer, if the screen is displayed in Japanese, the confirmation screen for the ticketing content will also be displayed in Japanese. It is difficult for overseas customers to understand the Japanese display screen to see if it meets the requirements. If the ticketing content is different from the customer's request, it may cause a big trouble, so it is very important to confirm the ticketing content, so the station staff must explain the ticketing content verbally. The burden will be heavy.

  In addition, as a railway ticket vending machine capable of switching the language, a model has been developed that can display a ticket piece to be issued in English when English is selected on the top menu screen. However, if the station staff who operates the ticket vending machine on behalf of the customer performs an input operation using the Japanese display screen, the ticket piece handed to the customer will eventually be in Japanese, and in a foreign language There is also a problem that the ticketing function is not used effectively.

  Therefore, the present invention provides a screen display control method for a ticket issuing device that enables screen display control that allows a display language on the display screen of the ticket issuing device to be changed at a suitable display timing, and a ticket issuing device to which the method is applied. For the purpose of provision.

In order to solve the above problems, the invention according to claim 1 is directed to a screen display control method for a ticket issuing device for issuing a ticket desired by a customer by operating according to contents displayed on a screen of a display. An initial screen display step for selectively displaying a plurality of display languages on an initial screen displayed using a predetermined initial language as one selection language, and any of the display languages is selected on the initial screen In this case, the selected display language is stored as a new first selected language, an initial screen display update step for displaying the initial screen using the new first selected language, and the initial screen by the customer's operation. The operation screen display step for sequentially displaying the operation screen for the customer to perform the input operation and a plurality of display languages can be selected according to the first selected language used in the display of the initial screen immediately before the transition And a confirmation screen display step for displaying in the first selected language a confirmation screen for confirming the contents determined by sequentially operating in the operation screen display step, and the first selected language on the confirmation screen. When a different display language is selected, a second selected language storing step for storing the newly selected display language as a second selected language, and the second selected language storing step stored in the second selected language storing step. A confirmation screen display updating step for displaying a confirmation screen using two selected languages, and issuing a voucher having contents approved on the confirmation screen in the first selected language or the confirmation screen updated in the second selected language. only including a request step of performing the request, the order, if it is possible to issue a ticket of content you requested in the request step, the selection word which was used in the confirmation screen at the time of approval A payment screen display step for prompting payment is performed, and if it is impossible to issue a ticket having the contents requested in the request step, a ticket-issuing response screen display step for displaying a ticket-issuing response screen in the first selected language is performed. It is characterized by performing .

The invention according to claim 2 is the screen display control method of the ticket issuing device according to claim 1, wherein any one of the plurality of display languages selectable on the initial screen and / or the confirmation screen is selected. One display language is defined in advance as a main standard language, and one of the other display languages other than the main standard language is defined as a sub-standard language in advance, which is used for the deposit screen display. If the selected language was the main standard language, a ticket piece written in the main standard language is issued, and if the selected language used for the deposit screen display is not the main standard language, A ticket issuing step of issuing a ticket piece expressed in a substandard language is performed.

Further, the invention according to claim 3 is the screen display control method of the ticket issuing device according to claim 2 , wherein at least the ticket piece issued in the ticket issuing step is not written in the main standard language, An explanation receipt issuance step of issuing an explanation receipt in which the guide information relating to the issued ticket piece is described in the selected language used for the deposit screen display is performed.

In order to solve the above-mentioned problem, the invention according to claim 4 is the first selection language in advance in the ticket issuing device that issues the ticket desired by the customer by operating according to the content displayed on the screen of the display. An initial screen display means for selecting a plurality of display languages on an initial screen to be displayed using a predetermined initial language, and if any of the display languages is selected on the initial screen, select The displayed display language is stored as a new first selected language, and the initial screen display update means for displaying the initial screen using the new first selected language, and the transition from the initial screen by the operation of the customer, the transition According to the first selection language used in the display of the immediately preceding initial screen, an operation screen display means for sequentially displaying an operation screen for a customer to perform an input operation, and a plurality of display languages can be selected and displayed. Operation picture Confirmation screen display means for displaying a confirmation screen in the first selected language for confirming the contents sequentially selected on the operation screen displayed by the display means, and a display language different from the first selected language is selected on the confirmation screen And a second selected language storage means for storing the newly selected display language as the second selected language. The confirmation screen display means is stored in the second selected language storage means. The confirmation screen display is updated using the second selected language, and the confirmation screen display means displays the contents of the confirmation screen displayed in the first selected language or the confirmation screen display means updates the display in the second selected language. by the content confirmation screen is approved, a row gourd quests means a request to issue a ticket for what is the approved, can issue a ticket for the content requested by the request means der In this case, it is not possible to issue a deposit screen when the deposit screen that prompts the deposit is displayed in the selected language used in the confirmation screen at the time of approval and the ticket requested by the request unit cannot be issued. A ticket-issuing response screen display means for displaying a response screen in the first selected language .

Moreover, the invention which concerns on Claim 5 WHEREIN: In the ticket issuing apparatus of the said Claim 4 , any one display language is selected from the several display languages which can be selected on the said initial screen and / or a confirmation screen. Main standard language storage means for storing as a main standard language; Substandard language storage means for storing any one display language as a substandard language among other display languages other than the main standard language; and the deposit screen When the selection language used by the display means for displaying the deposit screen is the main standard language, a ticket piece written in the main standard language is issued, and the deposit screen display means is used for displaying the deposit screen. And a ticket issuing means for issuing a ticket piece written in the sub-standard language when the selected language is not the main standard language.

The invention according to claim 6 is the ticket issuing device according to claim 5 , wherein at least the ticket piece issued by the ticket issuing means is not written in the main standard language, the guidance regarding the issued ticket piece. An explanation receipt issuing means for issuing an explanation receipt in which information is described in the selected language used for displaying the deposit screen is provided.

  According to the screen display control method and the ticket issuing device of the ticket issuing apparatus according to the present invention, the display language can be changed at a suitable display timing of the initial screen for starting the operation and the confirmation screen for confirming the ticket issuing contents. , The convenience of operation can be enhanced.

It is a schematic block diagram of the ticketing system to which the screen display control method of the ticketing apparatus which concerns on this invention is applied. It is an external view of the automatic ticketing machine which comprises a ticketing system. It is a flowchart which shows the front | former stage of the screen display control process performed with a ticketing system. It is a flowchart which shows the middle stage of the screen display control process performed with a ticketing system. It is a flowchart which shows the back | latter stage of the screen display control process performed with a ticketing system. It is an image figure of the menu screen (Japanese display) displayed on the operation display surface of an automatic ticket vending machine. It is an image figure of the confirmation screen (Japanese display) displayed on the operation display surface of an automatic ticket vending machine. It is an image figure of the confirmation screen (English display) displayed on the operation display surface of an automatic ticket vending machine. It is an image figure of the confirmation screen (simplified Chinese sentence display) displayed on the operation display surface of an automatic ticket vending machine. It is an image figure of the confirmation screen (Traditional Chinese sentence display) displayed on the operation display surface of an automatic ticket vending machine. It is an image figure of the confirmation screen (Korean display) displayed on the operation display surface of an automatic ticket vending machine. The confirmation screen (Japanese display) displayed on the operation display surface of the automatic ticket vending machine is divided into two screens, (a) is an image of the first confirmation screen, and (b) is the second confirmation screen. It is an image figure. The case where the confirmation screen (English display) displayed on the operation display surface of the automatic ticket vending machine is divided into two screens is shown. (A) is an image diagram of the first confirmation screen, and (b) is an image diagram of the second confirmation screen. It is. The confirmation screen (Simplified Chinese text display) displayed on the operation display surface of the automatic ticket vending machine is divided into two screens, (a) is an image of the first confirmation screen, and (b) is the second confirmation screen. It is an image figure. The confirmation screen (traditional Chinese sentence display) displayed on the operation display surface of the automatic ticket vending machine is divided into two screens, (a) is an image of the first confirmation screen, and (b) is the second confirmation screen. It is an image figure. The confirmation screen (Korean display) displayed on the operation display surface of the automatic ticket vending machine is shown in two screens, (a) is an image of the first confirmation screen, and (b) is the second confirmation screen. It is an image figure. (A) is an image diagram of a deposit screen (Japanese display) displayed on the operation display surface of the automatic ticket vending machine, (b) is an image diagram of a deposit screen (English display) displayed on the operation display surface of the automatic ticket vending machine, ( c) is an image diagram of a deposit screen (simplified Chinese text display) displayed on the operation display surface of the automatic ticket vending machine, (d) is an image diagram of a deposit screen (traditional Chinese text display) displayed on the operation display surface of the automatic ticket vending machine, e) is an image diagram of a deposit screen (Korean display) displayed on the operation display surface of the automatic ticket vending machine. (A) is an image diagram of a ticket-issuing response screen (Japanese display) displayed on the operation display surface of the automatic ticket vending machine, and (b) is a confirmation screen (Japanese display) displayed on the operation display surface of the automatic ticket vending machine. It is an image figure. It is an image figure of the window guidance screen (Japanese display) displayed on the operation display surface of an automatic ticket vending machine. (A) is an image figure of the outward ticket piece (Japanese notation) issued from the automatic ticket vending machine, (b) is an image figure of the return ticket piece (Japanese notation) issued from the automatic ticket vending machine. (A) is an image of an outward ticket piece (in English) issued from an automatic ticket machine, (b) is an image of a return ticket piece (in English) issued from an automatic ticket machine, and (c) is from an automatic ticket machine. It is an image figure of the issued explanation receipt (English notation).

  Embodiments of the present invention will be described below in detail with reference to the accompanying drawings. FIG. 1 shows a schematic configuration of a railway ticket issuing system 1 to which a screen display control method for a ticket issuing apparatus according to the present invention is applied. In the ticketing system 1, an automatic ticketing machine 100 installed outside or inside a ticket gate of each station and a host computer 200 that performs comprehensive ticketing management are connected via an appropriate network 300.

  In addition, the screen display control method of the ticket issuing device according to the present invention is not limited to the train ticket issuing device, but can be operated by a foreigner who does not speak Japanese as a native language such as a restaurant ticket vending machine at a restaurant or a ticket vending machine at an amusement facility. The present invention is applicable to a customer-operated ticketing device that may be In the present embodiment, since a plurality of automatic ticketing machines 100 are distributed and arranged for one host computer 200, a system configuration in which both are connected via the network 300 is illustrated, but the present invention is not limited thereto. Instead, the function of the automatic ticketing machine 100 that is a terminal device and the function of the host computer 200 may be housed in a single casing, so that a ticketing device having a single structure may be used.

  As shown in FIG. 1, the automatic ticketing machine 100 is integrated with a control unit 110 that controls the entire apparatus, a display panel that displays various information for purchasing a ticket and a touch panel that accepts an input operation by a customer operation. Customer operation indicator 120, guidance display 130 for displaying guidance of service menus, service information, etc., processing program for the control unit 110 to function, etc. are fixedly stored and generated in the process A storage unit 140 for storing temporary information, a communication unit 150 for communicating with the host computer 200, a coin unit 160 for processing a purchase price, a banknote unit 170, a card processing unit 180, a customer Issuing a ticket desired by a customer based on the input contents input by operating the operation indicator 120 and information managed by the host computer 200 It is constituted by a issuing unit 190 that.

  The control unit 110 includes, for example, a CPU and the like, and issues a type of ticket that can be handled by the automatic ticketing machine 100 based on a predetermined control program (for example, a program stored in the storage unit 140). This is a heart that controls the entire automatic ticketing machine 100.

  The customer operation indicator 120 is composed of a large touch panel display arranged so that the operation display surface 121 appears at a position where the operability and visibility of the customer can be improved (see FIG. 2), and displayed on the operation display surface 121. When an operation area such as a button image drawn on the display screen is touched with a fingertip or the like, the touch panel can detect a contact with the operation area, and thus it is treated as a button operation. In addition, without using a large and expensive touch panel display such as the customer operation indicator 120, operation buttons and the like are appropriately arranged in the vicinity of the left and right side edges and the upper and lower edges of a display without a touch panel, If it is guided to operate any button within the display screen displayed on the display, the customer's input operation can be received by monitoring the sensor output of each button.

  The guidance indicator 130 is provided at the upper part of the casing of the automatic ticketing machine 100 (see FIG. 2), and is easily visible even from a distance. Therefore, if the guidance display of the handling menu of the automatic ticketing machine 100 is displayed on the guidance display 130, the user can be effectively guided. In addition, if information such as service information and recommended products is displayed on the guidance display 130 as a still image or a moving image, there is an advantage that the degree of customer attention can be increased and the efficiency of attracting customers can be increased.

  The storage unit 140 is a functional unit that stores various information and programs for the control unit 110 to perform ticketing control. As the storage unit 140, for example, a semiconductor memory such as a ROM or a RAM can be used. The storage unit 140 also has a function of storing and holding various information input by customer operations temporarily or for a certain period.

  The communication unit 150 is a functional unit that communicates with the host computer 200 and can perform bidirectional communication using an appropriate communication protocol. The structure of the network 300 that is a means for connecting the communication unit 150 and the host 200 is arbitrary. For example, a public line network or a network constructed by a dedicated line may be used.

  The coin part 160 and the banknote part 170 are functional parts for processing payment at the time of ticketing with cash. The coin unit 160 handles the deposit / withdrawal of coins through the coin insertion slot 161 and the coin discharge slot 162. The banknote unit 170 handles banknote deposit / withdrawal through the banknote insertion slot 171 and the banknote receiving slot 172. The card processing unit 180 is a functional unit for processing payment at the time of ticketing with a card. Cards that can be processed include credit cards and prepaid IC cards, etc .. When a card is inserted through the card insertion / extraction port 181 and a security code such as a password is verified with the numeric keypad 182, the card insertion is completed. The card is returned from the outlet 181, and the receipt of the card and the details of use are discharged from the ticket insertion / reception port 191.

  The ticket issuing unit 190 can issue a ticket based on information input by a customer operation via the customer operation indicator 120, and after completing the deposit process for that, the ticket (Shinkansen reserved seat ticket, conventional line reserved seat ticket) , Shinkansen non-reserved seat ticket, conventional non-reserved seat ticket, pre-reserved transit ticket, pre-reserved transit seat ticket, Shinkansen single ticket, designated only ticket (excluding free type), change ticket, etc.) It is a functional part that issues Note that ticketing means that a Japanese or English notation is printed as visible information on a printing surface and magnetic data is recorded on a magnetic surface, and a ticket insertion / reception slot 191 is ejected. At this time, a receipt or the like may be output together.

  In the automatic ticketing machine 100 configured as described above, the train / facility desired by the customer input via the customer operation indicator 120 (train departure time, arrival time, train name, non-smoking / smoking, ordinary car / green) A request for a car, A sleeper / B sleeper, general vehicle / private room vehicle, etc.) is transmitted to the host computer 200. Then, the host computer 200 performs this request processing with reference to the database 210, and if a ticket can be issued with the request contents, a ticket issuable answer is applicable, and if the request contents are not ticketable, a ticket issuance impossible answer is applicable. Return to the automatic ticketing machine 100.

  Thus, in the ticketing system 1 according to the present embodiment, the language of the screen displayed on the operation display surface 121 when the customer performs an input operation or the like with the automatic ticketing machine 100 is not limited to Japanese, but a plurality of predetermined languages. It was possible to switch to and display the language. Moreover, the display language can be switched not only on the initial screen at the start of the input operation, but also on a confirmation screen for confirming the contents of ticketing based on the input operation.

Therefore, in the ticketing system 1 according to the present embodiment, the control unit 110, the customer operation display panel 120, the storage unit 140, and the like of the automatic ticketing machine 100 cooperate with each other to “predetermined as the first selected language”. "Initial screen display means for selecting a plurality of display languages to be displayed on the initial screen displayed using the initial language", "Selected when any of the display languages is selected on the initial screen. The display language is stored as a new first selected language, and the initial screen display updating means for displaying the initial screen using the new first selected language ”,“ transition from the initial screen by customer operation, and the transition The operation screen display means for sequentially displaying the operation screen for the customer to perform the input operation according to the first selection language used in the display of the immediately preceding initial screen ”,“ a plurality of display languages are selectably displayed, The operation picture “Confirmation screen display means for displaying a confirmation screen in the first selected language for confirming the contents sequentially selected on the operation screen displayed by the display means”, “There is a display language different from the first selected language on the confirmation screen. If selected, the second selected language storage means for storing the newly selected display language as the second selected language ”,“ the contents of the confirmation screen displayed by the confirmation screen display means in the first selected language ” or by the contents of the confirmation screen of the confirmation screen display means has display update in the second selected language is approved, the row Uri quest means a request for issuing a ticket of what has been the approval "," said When the voucher having the content requested by the request means can be issued, a payment screen display means for displaying a payment screen for encouraging payment in the selected language used in the confirmation screen at the time of approval, In the case where it is impossible to issue the ticket requested by the strike means, the ticket issue impossible answer screen display means for displaying the ticket issue impossible answer screen in the first selected language ”,“ in the initial screen and / or the confirmation screen One of a plurality of selectable display languages, a main standard language storage means for storing any one display language as a main standard language, and “any other display language other than the main standard language” Function implementing means such as “substandard language storage means for storing the display language as a substandard language” is configured. Further, the control unit 110 of the automatic ticketing machine 100, the storage unit 140, the communication unit 150, the ticketing unit 190, the host computer 200 connected via the network 300, and the like cooperate with each other. If the selected language used for displaying the deposit screen is the main standard language, a ticket piece written in the main standard language is issued, and the selected language used by the deposit screen display means for displaying the deposit screen is If it is not the main standard language, the ticket issuing means for issuing the ticket piece expressed in the sub-standard language "," At least if the ticket piece issued by the ticket issuing means is not written in the main standard language, A function realization means such as an explanation receipt issuing means for issuing an explanation receipt in which the guide information relating to the issued ticket piece is described in the selected language used for displaying the deposit screen is configured. And in the ticketing system 1 which concerns on this embodiment, by providing these functions, it is a display language at the suitable timing of the initial screen which starts operation in the automatic ticketing machine 100, and the confirmation screen which confirms the content of ticketing. This makes it possible to improve the convenience of operation.

  Next, details of the screen display control method for the customer operation indicator 120 that bears the man-machine interface in the ticketing system 1 will be described based on the flowcharts of the screen display control processing shown in FIGS.

  The customer operation indicator 120 of the automatic ticket vending machine 100 stands by on the initial screen displayed using the initial language before the ticket purchase operation by the customer is performed (step S01). Here, the initial screen is a screen that becomes a source for purchasing tickets at the automatic ticket vending machine 100, and is, for example, a menu screen 122 as shown in FIG. The initial language used for displaying the menu screen 122 is set to Japanese, which is the standard language (main standard language) that is used most frequently. When the frequency of use by foreigners is extremely high, English, which is a standard foreign language (substandard language) with the highest use frequency, may be set as the initial language.

  In addition, a language selection area 122a in which a language other than Japanese can be selected is provided at an appropriate position (for example, the upper right portion) of the menu screen 122 so that a language other than Japanese can be selected. When Japanese is set as the first selection language, a first selection button 122a1 for selecting English as the first selection language, a second selection button 122a2 for selecting simplified Chinese as the first selection language, A third selection button 122a3 for selecting traditional Chinese as a selected language and a fourth selection button 122a4 for selecting Korean as a first selected language are displayed. The function for performing screen display in multiple languages may be provided by the automatic ticketing machine 100 alone, or screen display data and a language conversion function are transmitted from the host computer 200 to the automatic ticketing machine 100 as necessary. You may be made to do.

  As described above, step S01 corresponds to “an initial screen display step in which a plurality of display languages are selectably displayed on an initial screen that is displayed using an initial language that is predetermined as the first selection language”. When the customer operation indicator 120 of the automatic ticket vending machine 100 does not display the menu screen 122 but stands by displaying a demonstration screen or a sleep screen, the customer approaches the automatic ticketing machine 100 or the screen The menu screen 122 may be displayed in the initial language by touching.

  After the initial screen using the initial language is displayed, it is determined whether the display language is selected by pressing the first to fourth selection buttons 122a1 to 122a4 (step S02). If not selected, it is determined whether or not a purchase operation has been started (step S03). The start of the purchase operation is, for example, a list of menus that can be issued such as a list of menus displayed in the menu display area 122b of the menu screen 122 (for example, “designated seat ticket”, “free seat ticket”, “commuter pass”). To select one of the ticket types. If the purchase operation is not yet started in step S03, the process returns to step S02 again to check whether or not the display language is selected.

  If a display language is selected in step S02, the selected display language is stored as a new first selected language (step S04), and an initial screen is displayed in the newly stored first selected language. (Step S05), returning to Step S02 again, it is determined whether or not a display language is selected. In this way, the display language for the initial screen can be selected again and again. If no new display language is selected in step S02, the first selected language remains the initial language.

  As described above, the steps S02, 04, and 05 indicate that “if any of the display languages is selected on the initial screen, the selected display language is stored as a new first selected language; This corresponds to an “initial screen display update step of displaying an initial screen using a new first selected language”. When the menu screen 122 is displayed and updated by newly selecting the first selected language, one of the other four languages not stored as the first selected language is selected in the language selection area 122a. The first to fourth selection buttons 122a1 to 122a4 are assigned so that they can be performed.

  If it is determined in step S03 that the purchase operation has been started, the operation screens are sequentially displayed using the first selected language, and the contents desired by the customer are received (step S06). For example, when a purchase operation is started by a customer wishing to purchase a reserved seat ticket (when purchase of a reserved seat is selected on the menu screen 122), the input / selection of the boarding station name and the input / selection of the exit station name are selected. The entry / selection of the boarding date and time and the input / selection of the number of passengers are accepted, the vacant seat inquiry is made from the automatic ticketing machine 100 to the host computer 200, and the selection of the train / equipment is accepted based on the vacant seat answer received from the host computer 200.

  As described above, in step S06, the operation screen for the customer to perform an input operation using the first selected language used in the display of the initial screen immediately before the transition is displayed. This corresponds to an “operation screen display step for sequentially displaying”.

  When all the contents desired by the customer are received in step S06, a confirmation screen for confirming the contents is displayed in the first selected language (step S07). Specifically, when the first selected language is Japanese, the confirmation screen 123J displayed in Japanese is displayed (see FIG. 7), and when the first selected language is English, the confirmation screen 123E displayed in English is displayed (see FIG. 8). If the first selected language is Simplified Chinese, the confirmation screen 123Ck based on simplified Chinese text is displayed (see FIG. 9). If the first selected language is Traditional Chinese, the confirmation screen 123Ch based on Traditional Chinese text is displayed (see FIG. 10). If the first selected language is Korean, a confirmation screen 123K in Korean display (see FIG. 11) will be displayed respectively. In the following description, when it is not necessary to distinguish display languages, it is simply referred to as a confirmation screen 123.

  A language selection area 123a in which a language other than the first selected language can be selected is provided at an appropriate place on the confirmation screen 123 (for example, the upper right portion of the screen), and a language other than the first selected language can be selected as the second selected language. It is like that. For example, when the first selection language is Japanese, a selection button for selecting English as the second selection language and a simplified Chinese sentence as the second selection language are displayed in the language selection area 123a of the confirmation screen 123J for displaying Japanese. A selection button for selecting, a selection button for selecting Traditional Chinese as the second selection language, and a selection button for selecting Korean as the second selection language are displayed. In addition, the confirmation screen 123 includes a first confirmation content display area 123b1 and a second confirmation content display area 123b2, a confirmation button 123c that is pressed when the confirmation contents are accepted, and a confirmation button 123c that is pushed when the confirmation contents are cancelled. There is a cancel button 123d to perform, a button 123e to return to the previous screen, and the like.

  As described above, in step S07, “a plurality of display languages are displayed in a selectable manner and a confirmation screen in which the contents determined by sequentially operating in the operation screen display step can be confirmed is displayed in the first selected language. Corresponds to “confirmation screen display step”. The five display languages that can be selected on the menu screen 122 are the same as the five display languages that can be selected on the confirmation screen 123. However, the present invention is not limited to this, and can be selected on the menu screen 122. The type and number of display languages and the type and number of display words that can be selected on the confirmation screen 123 may be set differently.

  When the confirmation screen 123 is displayed in step S07, it is determined whether or not the customer has selected another display language in the language selection area 123a (step S08). It is determined whether or not the confirmation button 123c is pressed (step S09). If the confirmation button 123c is not operated, it is determined whether or not the cancel button 123d is pressed (step S10), and the cancel button 123d is operated. If not, the process returns to step S08 to determine whether or not a display language is selected.

  If it is determined in step S09 that the confirmation button 123c has been pressed, a request is transmitted to the host computer 200 to issue a ticket with the confirmation content as approved (step S11). If it is determined in step S10 that the cancel button 123d has been operated, that is, if the customer has noticed an error in the ticketing content on the confirmation screen displayed in the first selected language and the customer has pressed the cancel button 123d. Then, the contents of the purchase operation performed so far are cleared, and the process returns to step S01 (the state in which the initial screen is displayed using the initial language as the first selected language).

  On the other hand, if a display language is selected in step S08, that is, a language different from the first selected language is selected as a new display language from the language selection area 123a of the confirmation screen displayed in the first selected language. Is selected and stored as the second selected language (step S12), and the confirmation screen is displayed and updated using the second selected language (step S13).

  As described above, step S08 and step S12 indicate that “if a display language different from the first selected language is selected on the confirmation screen, the newly selected display language is set as the second selected language. Corresponding to the “second selection language storage step to be stored”, step S13 is “a confirmation screen display update step for displaying a confirmation screen using the second selection language stored in the second selection language storage step”. Equivalent to.

  When the second selected language is set, the information of “train / ticket” displayed in the first confirmation content display area 123b1 and the “boarding date” “train information” displayed in the second confirmation content display area 123b2. The information of “equipment” and “number of people” is basically displayed using the second selected language, but the station name is Japanese (main standard language) when the first selected language is Japanese, and the first selected language. When English is a sub-standard language, English is displayed (sub-standard language), and when the first selected language is another language, English (sub-standard language) is displayed. However, if the station name notation at each station is written in more languages than just Japanese and English, the station name on the confirmation screen may be displayed in each language.

  In addition, in the “Notice” information displayed in the second confirmation content display area 123b2, the system-related guidance (for example, “Unable to get off in the middle of XX city”) is displayed in the first selected language. And a guide regarding the ticketing language (for example, “I will issue a ticket in Japanese”) is displayed in Japanese (main standard language). However, the present invention is not limited to this, and system-related guidance and ticketing language guidance may be displayed in the second selected language, or may be displayed in both the first selected language and the second selected language. Anyway.

  After the display is updated on the confirmation screen using the second selected language in step S13, it is determined whether or not a display language is newly selected on the confirmation screen updated (step S14). . In this way, the display language (second selection language) for the confirmation screen can be selected again and again. In addition, after setting a language different from the first selected language as the second selected language, the same language as the first selected language may be set as the second selected language again. The subsequent processing may be performed assuming that the same language is set as the second selected language, and the subsequent processing is performed assuming that the second selected language is not set (only the first selected language is set). You may make it.

  If the confirmation screen spans multiple screens (for example, when buying a round-trip ticket, confirming on two screens, the outbound confirmation screen and the inbound confirmation screen), all confirmation screens must be in the same selected language. Is displayed. For example, when the display language of the confirmation screen is Japanese, the confirmation contents of the outbound route are displayed on the first confirmation screen 123J1 (see FIG. 12A) of the Japanese display, and the confirmation details of the return route are displayed in the Japanese language. 2 When the confirmation screen 123J2 (see FIG. 12B) is displayed and the confirmation screen display language is English, the first confirmation screen 123E1 (see FIG. 13A) displaying the confirmation contents of the forward path in English ) Is displayed on the second confirmation screen 123E2 (see FIG. 13 (b)) displayed in English, and when the confirmation screen is displayed in simplified Chinese, the confirmation information on the forward path is displayed in simplified Chinese. In the first confirmation screen 123Ck1 (see FIG. 14A), the confirmation content of the return path is displayed on the second confirmation screen 123Ck2 (see FIG. 14B) of simplified Chinese display, and the confirmation screen display language is displayed. If is in Traditional Chinese, check the outbound confirmation contents in Traditional Chinese In the first confirmation screen 123Ch1 (see FIG. 15A), the confirmation content of the return path is displayed on the second confirmation screen 123Ch2 (see FIG. 15B) of the traditional Chinese display, and the confirmation screen display language is displayed. Is Korean, the first confirmation screen 123K1 (see FIG. 16 (a)) for the confirmation of the outbound route is displayed on the first confirmation screen 123K1 (see FIG. 16 (a)), and the second confirmation screen 123K2 (FIG. 16 (2) for the confirmation of the return route is displayed. b)).

  The confirmation screen for the round-trip ticket comprising two screens has almost the same display content as the one confirmation screen described above. The confirmation screen 123 includes a first confirmation content display area 123b1 and a second confirmation content display area 123b2. A confirmation button 123c that is pressed when the user confirms the confirmation content, a cancel button 123d that is pressed when the user confirms the confirmation content without accepting the confirmation content, and a button 123e that returns to the previous screen. In addition to this, a button 123f for canceling the return purchase is provided, and the convenience of the customer operation is enhanced by making it possible to revise the purchase on the return route and easily modify the purchase on the outward route.

  After the confirmation screen 123 using the second selected language is displayed in step S13, if it is determined in step S14 that the customer has not selected another display language in the language selection area 123a, the confirmation screen 123 It is determined whether or not the button 123d has been pressed (step S15). If the confirmation button 123c has not been operated, it is determined whether or not the cancel button 123d has been pressed (step S16), and the cancel button 123d has been operated. If not, the process returns to step S14 to determine whether or not a display language is selected.

  If it is determined in step S15 that the confirmation button 123c has been pressed, the request is transmitted to the host computer 200 to issue a ticket with this content, assuming that the confirmation content has been approved (step S17). If it is determined in step S16 that the cancel button 123d has been operated, that is, if the customer has noticed an error in the ticketing content on the confirmation screen displayed in the second selected language and the customer has pressed the cancel button 123d. Then, the contents of the purchase operation performed so far are cleared, and the process returns to step S01 (the state in which the initial screen is displayed using the initial language as the first selected language).

  As described above, when the content of the confirmation screen displayed in the first selected language is approved, the request to the host computer 200 is approved and when the content of the confirmation screen displayed and updated in the second selected language is approved. The step S17 for making a request to the host computer 200 is “A request for issuing a ticket having the contents approved on the confirmation screen in the first selected language or the confirmation screen updated in the second selected language”. This corresponds to “Request step to be performed”.

  After approval is obtained on the confirmation screen 123 using the first selected language and a request is made to the host computer 200 in the above step S11, the response to the request is returned from the host computer 200, and the response is received. When it is received, it is determined whether or not the answer can be issued (step S18), and when an answer that the ticket can be issued with the request content is obtained, a fee is charged for the response content. Then, a deposit screen in the first selected language is displayed (step S19), and the customer is prompted to deposit.

  For example, if the first selected language is Japanese, the deposit screen 124J (see FIG. 17A) is displayed in Japanese. If the first selected language is English, the deposit screen 124E is displayed in English (FIG. 17 (b)). )), If the first selected language is Simplified Chinese, the payment screen 124Ck (see FIG. 17 (c)) is displayed. If the first selected language is Traditional Chinese, the payment screen 124Ch is displayed. (See FIG. 17 (d)), if the first selected language is Korean, the display screen 124K (see FIG. 17 (e)) of Korean display is displayed respectively, and the input amount, the payment procedure, etc. are displayed. Show to customer. In the following description, when it is not necessary to distinguish between display languages, the payment screen 124 is simply referred to.

  As described above, step S18 and step S19 are as follows: “If a ticket having the contents requested in the request step can be issued, a deposit screen display step that prompts deposit in the selected language used in the confirmation screen at the time of approval. Is equivalent to.

  On the other hand, if a ticket-issuing reply is received in step S18, a ticket-issuing reply screen is displayed in the first selected language (step S20). For example, if the first selection language is Japanese, a ticket display impossible answer screen 125J (see FIG. 18A) displayed in Japanese is displayed to inform the customer that a ticket with the requested content cannot be issued. . In the following description, when it is not necessary to distinguish the display language, it is simply referred to as a ticket issue impossible answer screen 125.

  As described above, Step S18 and Step S20 are as follows: “If the ticket having the contents requested in the request step cannot be issued, the ticket issue impossible answer screen is displayed in the first selected language. This corresponds to “step”.

  Note that the ticketing impossible response screen 125 illustrated in FIG. 18A shows a case where the seat selected in the operation screen display in step S06 has not been taken. The seat can be changed to another seat or a free seat. If it does, it is contents that can be issued. In view of this, in the ticket-issuing response screen 125, in addition to the request content display area 125a for displaying the requested “train / ticket” information, a coping method presentation area 125b is provided to change the train / equipment / seat. A first selection button 125b1, a second selection button 125b2 for re-requesting that the seat does not need to be selected, a third selection button 125b3 for allowing a free seat, and a fourth selection button 125b4 for canceling the purchase. Is displayed. That is, if the customer selects the first and fourth selection buttons 125b1 and 125b4, it means that the contents that can be issued are not compromised. If the customer selects the second and third selection buttons 125b2 and 125b3, the ticketing is performed. It is understood to compromise on what is possible.

  After displaying the ticket issue impossible response screen 125 as described above, it is determined whether or not the customer has compromised with the ticket issueable content (step S21), and the customer selects the first and fourth selection buttons 125b1 and 125b4, That is, if the contents that can be issued are not compromised, it is necessary to perform a purchase operation again. Therefore, the content of the purchase operation that has been performed is cleared, and step S01 (initial language is used as the first selected language as the initial language). Return to the screen display state. When the first selection button 125b1 is selected, the operation screen using the first selection language is displayed by returning to step S06 so that the train / equipment / seat can be easily changed. good. In addition, the ticket-issuing reply screen 125 is also provided with a cancel button 125c, and the process returns to step S01 even when the cancel button 125c is operated.

  On the other hand, when the customer selects the second and third selection buttons 125b2 and 125b3 in the above step S21, that is, when the ticket is compromised, a confirmation screen showing the contents for compromising the ticketing is displayed. Display in the first selected language (step S22). For example, when the customer selects the third selection button 125b3 on the Japanese-issued ticket-issuing reply screen 125J (when a non-reserved seat is selected), the Japanese-display confirmation screen 123J without seat designation (FIG. 18 (b) ) Is displayed. When the confirmation screen 123 is displayed in step S22, it is determined whether or not the customer has selected another display language in the language selection area 123a (step S23), and the display language cannot be selected. For example, it is determined whether or not the confirmation button 123c has been selected on the confirmation screen 123 (step S24). If it is determined that the confirmation button 123c has been selected, in step S19, the amount of money to be charged and the amount of money with compromised contents that can be issued A deposit screen 124 for displaying the procedure and the like to the customer is displayed. In the case where the contents that can be issued are compromised, the deposit screen may be displayed without displaying the confirmation screen again.

  If the confirmation button 123c is not selected in step S24, it is determined whether or not the cancel button 123d is operated (step S25). If the cancel button 123d is not operated, the process returns to step S23. If it is determined that the cancel button 123d is operated in step S25 without the confirmation button 123c being operated, the compromised contents that can be issued are discarded and the process returns to step S01. In rare cases, a reconsideration / holding reply may be transmitted from the host computer 200 in response to a request transmitted from the automatic ticketing machine 100 to the host computer 200. When such a reconsideration / holding reply is received, a window guidance screen (for example, a window guidance screen 126J in Japanese display) using the first selected language is displayed (see FIG. 19), and the automatic ticketing machine 100 is displayed. Encourage customer actions to go to a manned contact.

  After the deposit screen 124 using the first selected language is displayed in the above step S19, a predetermined amount of money is deposited from the coin insertion slot 161 or the bill insertion slot 171 or settlement by the card inserted from the card insertion / extraction slot 181 is made. It is determined whether or not the deposit acceptance is completed (step S26). If the deposit acceptance has not been completed, it is determined whether or not the cancel button 124a on the deposit screen 124 has been operated (step S27). If the cancel button 124a has not been selected, the process returns to step S26 again to complete the deposit acceptance. Wait for. On the other hand, if it is determined in step S27 that the cancel button 124a has been operated, the contents that can be issued are discarded and the process returns to step S01.

  If it is determined in step S26 that acceptance of payment has been completed, it is determined whether or not the first selected language is the main standard language (Japanese) (step S28), and the first selected language is the main standard language. If so, a ticket piece written in the main standard language is issued (step S29), the screen display control process is temporarily terminated, and the next purchase operation is waited for. For example, when the first selected language is Japanese and a round-trip ticket is purchased, the outbound ticket piece 192J1 (see FIG. 20A) written in Japanese and the return ticket piece 192J2 written in Japanese (FIG. 20). (See (b)) is discharged from the ticket insertion / reception port 191. In the following description, when it is not necessary to distinguish between a ticket type and a notation language, it is simply referred to as a ticket piece 192.

  On the other hand, if it is determined in step S28 that the first selected language is not the main standard language, a ticket piece written in the substandard language is issued (step S30), and the description described in the first selected language is made. A receipt is issued (step S31), and the screen display control process is terminated. For example, when the first selected language is English and a round-trip ticket is purchased, the outbound ticket piece 192E1 (see FIG. 21 (a)) in English (also in Japanese) and English (in Japanese) ) Return ticket piece 192E2 (see FIG. 21 (b)) and an explanation receipt 193E written in English are discharged from the ticket insertion / reception port 191. In the following description, when it is not necessary to distinguish between written languages, it is simply referred to as an explanation receipt 193.

  The explanation receipt 193 described in the first selected language (language for display other than Japanese) is guidance information about the issued ticket piece 192 (for example, explanation of types and usage of tickets). Overseas tourists who are unfamiliar with railway use can easily understand how to use the issued ticket. If such an explanation receipt 193 is issued together with the ticket piece 192, the customer can be relieved to know how to use the ticket piece 192, and the trouble of the staff in the station can be reduced by a ticket gate or the like.

  The above is the processing procedure when the second selection language is not set on the confirmation screen 123 and the approval is obtained on the confirmation screen 123 while maintaining the first selection language. Next, a processing procedure when the second selection language is set on the confirmation screen 123 and approval is obtained on the confirmation screen 123 displayed and updated in the second selection language will be described.

  After the approval is obtained on the confirmation screen 123 using the second selected language and a request is made to the host computer 200 in the above step S17, the response to the request is returned from the host computer 200, and the reply is received. When it is received, it is determined whether or not the answer can be issued (step S32). When an answer is given that the request can be issued, the fee is charged for the answer. Then, a deposit screen in the second selected language is displayed (step S33), and the customer is prompted to deposit.

  For example, if the second selected language is Japanese, the deposit screen 124J (see FIG. 17A) is displayed in Japanese. If the second selected language is English, the deposit screen 124E is displayed in English (FIG. 17 (b)). )), If the second selected language is Simplified Chinese, the payment screen 124Ck (see FIG. 17 (c)) is displayed. If the second selected language is Traditional Chinese, the payment screen 124Ch is displayed. (Refer to FIG. 17 (d)), if the second selected language is Korean, the display screen 124K (see FIG. 17 (e)) of the Korean language is displayed respectively, and the input amount, the payment procedure, etc. are displayed. Show to customer.

  As described above, step S32 and step S33 are as follows: “If a ticket having the contents requested in the request step can be issued, a payment screen display step for prompting payment in the selected language used in the confirmation screen at the time of approval. Is equivalent to.

  On the other hand, if it is determined in step S32 that the answer from the host computer 200 is a ticket-issuing answer, the process proceeds to step S20, and a ticket-issuing answer screen is displayed in the first selected language instead of the second selected language. Is displayed. For example, if the first selection language is Japanese, a ticket display impossible answer screen 125J (see FIG. 18A) displayed in Japanese is displayed to inform the customer that a ticket with the requested content cannot be issued. . If there is a first selected language set on the initial screen and a second selected language set on the confirmation screen, a person who uses the first selected language as the native language instead of the buyer who uses the second selected language as the native language ( This is because, for example, a station staff member or the like) is performing an input / selection operation on the automatic ticketing machine 100 as an operation agent. In other words, by displaying the ticket-issuing impossible answer screen 125 in the first selected language that is easy for the operation agent to understand, it becomes easier for the operation agent to understand the subsequent correspondence, and convenience is improved.

  Thereafter, steps S21 to S25 described above are performed. Accordingly, when a display language is selected in step S23, that is, a language different from the first selected language is selected as a new display language from the language selection area 123a of the confirmation screen displayed in the first selected language. If the customer has selected, this is stored as the second selected language (step S34), and the confirmation screen is displayed and updated by this second selected language (step S35). This makes it easier for a purchaser whose native language is the second selected language to understand the contents of the confirmation screen, thereby reducing the burden on the operator.

  After the confirmation screen in the second selected language is displayed in step S35, it is determined whether or not the customer has selected another display language in the language selection area 123a (step S36), and a new display is performed. When the working language is selected, it is stored as a new second selected language, and the display of the confirmation screen is updated using the new second selected language. On the other hand, if the display language is not selected in step S36, it is determined whether or not the confirmation button 123c is selected on the confirmation screen 123 (step S37). If it is determined that the confirmation button 123c is selected, the process proceeds to step S33. Then, the deposit screen 124 for displaying the amount of money to be charged and the deposit procedure with the compromised contents that can be issued to the customer is displayed in the second selected language.

  If the confirmation button 123c is not selected in step S37, it is determined whether or not the cancel button 123d is operated (step S38). If the cancel button 123d is not operated, the process returns to step S36. If it is determined in step S38 that the cancel button 123d has been operated without the confirmation button 123c being operated, the compromised contents that can be issued are discarded and the process returns to step S01.

  After the deposit screen 124 using the second selected language is displayed in the above step S33, a predetermined amount of money is deposited from the coin insertion slot 161 or the bill insertion slot 171 or payment by a card inserted from the card insertion / extraction slot 181 is made. It is determined whether or not the deposit acceptance is completed (step S39). If the deposit acceptance has not been completed, it is determined whether or not the cancel button 124a on the deposit screen 124 has been operated (step S40). If the cancel button 124a has not been selected, the process returns to step S39 again to complete the deposit acceptance. Wait for. On the other hand, if it is determined in step S40 that the cancel button 124a has been operated, the contents that can be issued are discarded and the process returns to step S01.

  If it is determined in step S39 that the deposit acceptance has been completed, it is determined whether or not the second selected language is the main standard language (Japanese) (step S41), and the second selected language is the main standard language. If so, a ticket piece written in the main standard language is issued (step S29), the screen display control process is temporarily terminated, and the next purchase operation is waited for. For example, when the second selection language is Japanese and a round-trip ticket is purchased, the outbound ticket piece 192J1 (see FIG. 20A) written in Japanese and the return ticket piece 192J2 written in Japanese (FIG. 20). (See (b)) is discharged from the ticket insertion / reception port 191.

  On the other hand, if it is determined in step S41 that the second selected language is not the main standard language, a ticket piece written in the sub standard language is issued (step S42), and the description described in the second selected language is issued. A receipt is issued (step S43), and the screen display control process is terminated. For example, when the second selected language is English and a round-trip ticket is purchased, the outbound ticket piece 192E1 (see FIG. 21 (a)) in English (also in Japanese) and English (in Japanese) ) Return ticket piece 192E2 (see FIG. 21 (b)) and an explanation receipt 193E written in English are discharged from the ticket insertion / reception port 191. Further, when the second selected language is any one of simplified Chinese, traditional Chinese, and Korean, the description written in the second selected language is the forward ticket piece 192E1 in English and the return ticket piece 192E2 in English. A receipt 193 is provided to the customer. That is, the second selected language selected on the confirmation screen 123 is likely to be a native language of a real customer who is not an operation agent. Therefore, if the explanation receipt 193 is written in the second selected language, it is It is easy to understand how to use a ticket and is considered useful. In addition, the function for printing the ticket piece 192 in the main standard language or the substandard language may be provided by the automatic ticketing machine 100 alone, or the ticket print data is automatically received from the host computer 200 as necessary. It may be transmitted to.

  As described above, Step S26, Step S28, Step S29, Step S30, Step S39, Step S41, and Step S42 are as follows: “If the selected language used for displaying the deposit screen is the main standard language, Issuing a ticket piece written in the main standard language, and when the selected language used for displaying the deposit screen is not the main standard language, it is equivalent to the “ticket issuing step for issuing the ticket piece written in the sub standard language” Step S31 and Step S43 are as follows: “At least if the ticket piece issued in the ticket issuing step is not written in the main standard language, the payment screen describes the type and usage of the issued ticket piece. This corresponds to an explanation receipt issuing step for issuing an explanation receipt described in the selected language used for display. Even when a ticket is purchased with the main standard language (Japanese) as the selected language, an explanation receipt 193 described in the main standard language may be issued (step S44 indicated by a broken line in FIG. 5). . If there are many types of issued coupons or their usage is complicated, there is a possibility that even if the main standard language is the mother tongue, it may not be possible to understand the proper usage only from the display items on the coupons. It may be useful to provide to customers.

  The railway ticketing system 1 according to the embodiment described above is preferably a menu screen 122 for starting operation and a confirmation screen 123 for confirming ticketing contents by applying the screen display control method of the ticketing device according to the present invention. The display language can be changed at a proper display timing. Therefore, even if the language that is easy for a purchaser who wants to purchase a ticket is easy to understand and the language that is easy for an agent who performs input / selection operations to purchase tickets on behalf of the purchaser, the menu screen is displayed. By switching the display language on 122 and the confirmation screen 123, the convenience of the ticket purchaser and the operation agent can be improved.

  In addition, when the ticket having the requested content can be issued to the host computer 200 by operating the confirmation button 123c on the confirmation screen 123, the selection language (second selection language stored in the confirmation screen 123 at the time of approval) is stored. If not, the deposit screen 124 is displayed in the first selected language, and the second selected language if the second selected language is stored. Therefore, it is possible to prompt the deposit in a language that the buyer can easily understand. The convenience of ticket purchasers can be improved. On the other hand, if it is not possible to issue a ticket with the requested content to the host computer 200 by operating the confirmation button 123c on the confirmation screen 123, the ticket selection impossible response screen 125 is displayed in the first selected language. Therefore, it becomes easier for the operation agent who grasps the ticket-issuing answer displayed in the language that is easy for the operation agent to understand, and it is easy to determine the subsequent action, and the convenience of the operation agent and the ticket purchaser can be improved. .

  In addition, since the ticket piece 192 written in the language corresponding to the second selected language selected on the confirmation screen 123 can be issued, it is highly convenient for the purchaser who actually uses the ticket piece 192. . Further, when issuing a ticket piece 192 in the substandard language notation (English notation), an explanation sheet 193 indicated in the second selected language is also issued together with this, thereby further enhancing the convenience of the purchaser. be able to.

  Next, some specific examples in the case of issuing a ticket from the automatic ticket issuing machine 100 by the above-described screen display control process will be described.

  First, in place of a purchaser whose native language is English, an operation agent whose native language is Japanese performs input / selection operations. When the purchase operation is performed with the menu screen 122 displayed in Japanese, the first selected language is changed to Japanese, and a confirmation screen 123J for Japanese display as shown in FIG. 7 is displayed. When English is selected on the Japanese display confirmation screen 123J, the second selected language is English, and an English display confirmation screen 123E as shown in FIG. 8 is displayed. When the confirmation button 123c is operated here, FIG. When the payment confirmation screen 124E displayed in English as shown in FIG. 5 is displayed and payment to the automatic ticketing machine 100 is completed, a ticket piece 192E in English notation as shown in FIGS. An explanation receipt 193 in English notation such as 21 (c) is issued.

  In this way, even if the operation agent performs an input / selection operation on the Japanese display screen, if the English is selected as the second selection language on the Japanese display confirmation screen 123J, the purchaser confirms the contents in English. it can. In addition, if the confirmation button 123c is operated on the confirmation screen 123E displayed in English, the confirmation screen 124E displayed in English is displayed, so that the purchaser himself can easily put in the money and use the card. Can reduce the burden. In addition, since a ticket piece 192E in English and an explanation receipt 193 in English are issued, it is highly convenient for the purchaser.

  Even if the confirmation screen 123 is displayed in English, if the cancel button 123d is operated, the menu screen 122 returns to Japanese display instead of English display. There is no need for the agent to bother converting to Japanese display. For the same reason, even if the deposit screen 124 is displayed in English, when the cancel button 124a is operated, the menu screen 122 returns to the Japanese display instead of the English display.

  The same applies when an operation agent who speaks Japanese as a native language performs input / selection operations on behalf of a purchaser whose native language is simplified Chinese, traditional Chinese, or Korean. When Simplified Chinese is selected on the Japanese display confirmation screen 123J, the second selected language becomes Simplified Chinese, and a Simplified Chinese display confirmation screen 123Ck as shown in FIG. 9 is displayed. When the confirmation button 123c is operated here, FIG. When the payment confirmation screen 124Ck in simplified Chinese text as shown in (c) is displayed and the payment to the automatic ticketing machine 100 is completed, it is combined with a ticket piece 192E in English as shown in FIGS. 21 (a) and (b). Then, an explanation receipt 193 (not shown) in simplified Chinese notation is issued. When the traditional Chinese sentence is selected on the Japanese display confirmation screen 123J, the second selected language becomes the traditional Chinese sentence, and the traditional Chinese sentence display confirmation screen 123Ch as shown in FIG. 10 is displayed. When the confirmation button 123c is operated here, FIG. When the payment confirmation screen 124Ch of the traditional Chinese display as shown in (d) is displayed and the payment to the automatic ticketing machine 100 is completed, it is combined with an English-language ticket piece 192E as shown in FIGS. 21 (a) and (b). Thus, an explanation receipt 193 (not shown) in traditional Chinese text is issued. When Korean is selected on the Japanese display confirmation screen 123J, the second selected language becomes Korean, and a Korean display confirmation screen 123K as shown in FIG. 11 is displayed. When the confirmation button 123c is operated here, FIG. When the payment confirmation screen 124K in Korean display as shown in (e) is displayed and the payment to the automatic ticketing machine 100 is completed, it is combined with a ticket piece 192E in English as shown in FIGS. 21 (a) and (b). Then, an explanation receipt 193 (not shown) in Korean is issued.

  Next, in place of a purchaser whose native language is Japanese, an operation agent whose native language is English performs an input / selection operation. When English is selected on the Japanese display menu screen 122, the first selected language is English, and an English display confirmation screen 123E as shown in FIG. 7 is displayed. When Japanese is selected on the English display confirmation screen 123E, the second selected language is Japanese, and a Japanese display confirmation screen 123J as shown in FIG. 7 is displayed. When the confirmation button 123c is operated here, FIG. When the payment confirmation screen 124J in Japanese as shown in (a) is displayed and the payment to the automatic ticketing machine 100 is completed, a ticket piece 192J in Japanese as shown in FIGS. 20 (a) and (b) is displayed. publish.

  In this way, even if the operation agent performs input / selection operation on the English display screen, if the Japanese language is selected as the second selection language on the English display confirmation screen 123E, the purchaser confirms the content in Japanese. it can. In addition, if the confirmation button 123c is operated on the confirmation screen 123J displayed in Japanese, the payment confirmation screen 124J displayed in Japanese is displayed, so that the purchaser himself can easily put in money or pay with a card. The burden on the agent can be reduced. In addition, since a ticket piece 192J written in Japanese is issued, it is highly convenient for the purchaser.

  Next, in place of a purchaser whose native language is English, an operation agent whose native language is Japanese performs an input / selection operation, but the ticket is not issued. When the purchase operation is performed with the menu screen 122 displayed in Japanese, the first selected language is changed to Japanese, and a confirmation screen 123J for Japanese display as shown in FIG. 7 is displayed. When English is selected on the Japanese display confirmation screen 123J, the second selected language is English, and an English display confirmation screen 123E as shown in FIG. 8 is displayed. When the confirmation button 123c is operated, the desired seat is displayed. Since it was not able to be taken, a ticket display impossible answer screen 125J displayed in Japanese as shown in FIG. 18B is displayed. When the third selection button 125b3 is selected on the ticket-issuing reply screen 125 and compromise is made with a free seat, a confirmation screen 123J for displaying Japanese is displayed.

  When the confirmation button 123c is operated with the confirmation screen 123J displayed in Japanese, the confirmation screen 123J displayed in Japanese as shown in FIG. 7 is displayed. When the confirmation button 123c is operated here, the confirmation button 123c is displayed as shown in FIG. When the payment confirmation screen 124J displayed in Japanese is displayed and payment to the automatic ticketing machine 100 is completed, a ticket piece 192J written in Japanese as shown in FIGS. 20A and 20B is issued. However, if English is selected as the display language in the language selection area 123a in the Japanese-language ticket-issuing response screen 125J as shown in FIG. 18B, the display is updated to the English-language ticket-issuing response screen. When the confirmation button 123c is operated from the English-issued ticket-issuing reply screen, an English-displayed payment confirmation screen 124E as shown in FIG. 17B is displayed. When the payment to the automatic ticketing machine 100 is completed, FIG. Along with a ticket piece 192E in English notation as in a) and (b), an explanation receipt 193 in English notation as in FIG. 21C is issued.

  As described above, when the operation agent performs the input / selection operation on the Japanese display screen, and the ticket desired by the purchaser cannot be obtained, the ticket issuance impossible answer screen is in the first selection language Japanese. Since it is displayed, it is easy for the operation agent to understand the reason why the ticket cannot be issued, and the operation agent can smoothly handle the subsequent actions. In addition, if compromise is made with the contents that can be issued from the ticket-issuing response screen, the confirmation screen will be displayed in the same first selected language as the ticket-issuing response screen, but the display language can also be arbitrarily selected on this confirmation screen Therefore, a confirmation screen can be displayed in a language understood by the purchaser (for example, English) to prompt the purchaser to confirm the content. Moreover, if the confirmation button 123c is operated on the confirmation screen displayed in English, the confirmation screen 124E displayed in English is displayed, so that the purchaser can easily put in the money and use the card by himself / herself. The burden can be reduced. In addition, since a ticket piece 192E in English and an explanation receipt 193 in English are issued, it is highly convenient for the purchaser.

  In addition, after operating the confirmation button 123c on the confirmation screen displayed in English, when compromising the ticket issuance possible response sent from the host computer 200, the deposit screen is displayed without displaying the confirmation screen again. You may make it display and prompt a payment. In this case, it is desirable to display the ticket-issuing reply screen in the first selected language and display the deposit screen in the second selected language. The ticket-issuing response screen is for the operation agent who performed the input / selection operation on the display screen using the first selected language, and the deposit screen is for the purchaser who confirmed the contents in the second selected language. Because it is a thing.

  As mentioned above, although the embodiment of the ticketing system to which the screen display control method of the ticketing device according to the present invention is applied has been described based on the accompanying drawings, the present invention is not limited to this embodiment, and the scope of the claims As long as the configuration described in (1) is not changed, the known equivalent technical means may be diverted.

1 Ticketing System 100 Automatic Ticketing Machine 120 Customer Operation Display 121 Operation Display Surface 122 Menu Screen (Initial Screen)
122a Language selection area 123 Confirmation screen 123a Language selection area 200 Host computer 300 Network

Claims (6)

In the screen display control method of the ticket issuing device that issues the ticket desired by the customer by operating according to the content displayed on the screen of the display unit,
An initial screen display step of displaying a plurality of display languages in a selectable manner on an initial screen displayed using an initial language set in advance as the first selected language;
When any of the display languages is selected on the initial screen, the selected display language is stored as a new first selected language, and the initial screen is displayed using the new first selected language. An initial screen display update step;
An operation screen display step for sequentially displaying an operation screen for the customer to perform an input operation using the first selected language used in the display of the initial screen immediately before the transition, by the customer's operation;
A confirmation screen display step for displaying a plurality of display languages in a selectable manner and displaying a confirmation screen in the first selected language for confirming the contents determined by sequentially operating in the operation screen display step;
A second selected language storing step of storing the newly selected display language as the second selected language when a display language different from the first selected language is selected on the confirmation screen;
A confirmation screen display update step for displaying a confirmation screen using the second selected language stored in the second selected language storage step;
A requesting step for making a request to issue a ticket of the content approved on the confirmation screen in the first selected language or the confirmation screen updated in the second selected language;
Only including,
If it is possible to issue a ticket with the content requested in the request step, a deposit screen display step for prompting deposit by the selected language used in the confirmation screen at the time of approval is performed,
If it is not possible to issue the ticket requested in the request step, a ticket issue impossible answer screen display step for displaying the ticket issue impossible answer screen in the first selected language is performed.
A screen display control method for a ticket-issuing device. Of the plurality of display languages that can be selected on the initial screen and / or the confirmation screen, any one display language is defined as a main standard language in advance,
Of the display languages other than the main standard language, one of the display languages is set as the sub standard language in advance.
When the selected language used for the deposit screen display is the main standard language, a ticket piece written in the main standard language is issued, and the selected language used for the deposit screen display is not the main standard language. If issued, a ticket issuing step for issuing a ticket piece written in the sub-standard language is performed.
The screen display control method of the ticket issuing apparatus according to claim 1. At least, if the ticket piece issued in the ticket issuing step is not written in the main standard language, issue an explanation receipt describing the guide information related to the issued ticket piece in the selected language used for the deposit screen display To perform an explanation receipt issuing step,
The screen display control method of the ticket issuing apparatus according to claim 2. In the ticket issuing device that issues the ticket desired by the customer by operating according to the content displayed on the screen of the display unit,
  An initial screen display means for displaying a plurality of display languages so as to be selectable on an initial screen displayed using an initial language set in advance as the first selection language;
  When any of the display languages is selected on the initial screen, the selected display language is stored as a new first selected language, and the initial screen is displayed using the new first selected language. Initial screen display update means;
  An operation screen display means for sequentially displaying an operation screen for the customer to perform an input operation in accordance with the first selected language used in the display of the initial screen immediately before the transition, by the customer's operation;
  A confirmation screen display means for displaying a plurality of display languages so as to be selectable, and displaying a confirmation screen in the first selected language for confirming the contents sequentially selected on the operation screen displayed by the operation screen display means;
  A second selected language storage means for storing the newly selected display language as a second selected language when a display language different from the first selected language is selected on the confirmation screen;
  With
  The confirmation screen display means updates the display of the confirmation screen using the second selected language stored in the second selected language storage means;
  Approved content by approving the content of the confirmation screen displayed by the confirmation screen display means in the first selected language or the content of the confirmation screen displayed and updated by the confirmation screen display means in the second selected language Request means for making a request to issue a ticket of
  A payment screen display means for displaying a payment screen for encouraging payment in the selected language used in the confirmation screen at the time of approval when a ticket having the content requested by the request means can be issued;
  In the case where it is impossible to issue the ticket requested by the request means, a ticket issue impossible answer screen display means for displaying a ticket issue impossible answer screen in the first selected language;
  A ticket issuing apparatus comprising: Main standard language storage means for storing any one display language as a main standard language among a plurality of display languages selectable on the initial screen and / or the confirmation screen;
Sub-standard language storage means for storing one of the display languages other than the main standard language as a sub-standard language;
When the selected language used for the deposit screen display by the deposit screen display means is the main standard language, a bill piece expressed in the main standard language is issued, and the deposit screen display means displays the deposit screen display. If the selected language used in the above is not the main standard language, ticket issuing means for issuing a ticket piece written in the sub standard language;
The ticket issuing device according to claim 4, comprising: If at least the ticket piece issued by the ticket issuing means is not written in the main standard language, issue an explanation receipt describing the guide information related to the issued ticket piece in the selected language used for the deposit screen display. Explanation receipt issuing means,
Issuing apparatus according to claim 5, characterized in that it comprises a.

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