JP3844841B2 - Automatic ticket selling system and ticket issuing method of automatic ticket selling system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an automatic ticket selling system for issuing tickets such as limited express tickets, express tickets, and boarding tickets with an automatic ticket vending machine connected to a host computer, and a ticket issuing method for the automatic ticket selling system.
[0002]
[Prior art]
2. Description of the Related Art In recent years, an automatic ticket selling system that releases an express ticket, an express ticket, a boarding ticket, etc. from an automatic ticket machine connected to a host computer has been put into practical use.
[0003]
Conventionally, since many of express tickets, express tickets, and tickets are issued by a staff member, guidance and setting operations at the time of purchase have been performed manually. As automatic ticket vending machines operated by customers, a button type time display type, a multi-input type using a color liquid crystal display (LCD), and the like have been developed.
[0004]
However, in the automatic ticket vending machine operated by the customer, there is a point that consideration of operability is insufficient as compared with the ticket issuing work by the clerk operation as follows.
[0005]
First, since the customer directly performs the receipt of money, if the input is insufficient, the customer is not aware of this, and it takes time to input the insufficient money.
[0006]
In addition, since the customer directly performs money collection, if the input is insufficient, it will take time without knowing the amount of money.
[0007]
Moreover, when the desired train is full, there is a possibility that the wrong train is purchased.
[0008]
In addition, when the desired train is full, it is inconvenient because it is necessary to restart the operation from the beginning.
[0009]
In addition, it may take time to purchase a limited express ticket, and you may miss the limited express train.
[0010]
[Problems to be solved by the invention]
As mentioned above, when purchasing an express ticket, express ticket, boarding ticket, etc. with an automatic ticket vending machine operated by the customer, since the customer directly carries out the receipt of money, the customer does not notice that if the input is insufficient, It takes time for the shortage to be thrown in, and the customer directly handles the receipt of money, so in the case of shortage of the amount of money, it takes time without knowing the amount of the shortage, and the desired train is full. Sometimes it is possible to purchase the wrong train, and when the desired train is full, it is inconvenient because it is necessary to restart the operation from the beginning. There was a problem that operability was bad, such as sometimes overpassing the express train.
[0011]
Accordingly, the present invention provides an automatic ticket selling system and a ticket issuing method for an automatic ticket selling system with improved operability when purchasing tickets such as limited express tickets, express tickets and boarding tickets with an automatic ticket vending machine operated by a customer. With the goal.
[0012]
[Means for Solving the Problems]
The automatic ticket vending system according to the present invention is an automatic ticket vending system comprising a computer connected to an automatic vending machine that issues tickets such as express trains, express tickets, and tickets for trains. Display means for displaying the information, input means for inputting ticket information including the number of tickets issued from the train displayed on the display means, and ticket information including the number of tickets issued for the designated train input by the input means. Inquiry means for referring to the computer, calculation means for calculating the ticketing processing time based on the number of tickets issued when issuing a ticket based on ticket information including the number of tickets issued for the designated train inquired by the inquiry means, and A processing means for displaying the reason on the display means and performing a cancellation process when the departure time of the designated train passes after the elapse of the ticketing processing time calculated by the calculation means; Characterized by comprising.
[0013]
The ticket issuing method of the automatic ticket selling system of the present invention is a ticket issuing method of an automatic ticket selling system comprising a computer connected to an automatic ticket vending machine that issues tickets such as train express tickets, express tickets, and tickets. Inquiry process for inquiring to the computer for ticket information including the number of tickets issued for the designated train input to the automatic ticket vending machine, and a ticket based on the ticket information including the number of tickets issued for the designated train inquired by this inquiry process. When issuing the calculation process for calculating the ticketing processing time based on the number of tickets issued, and when the departure time of the designated train passes after the ticketing processing time calculated by this calculation process is displayed, this reason is displayed. And a cancellation processing step for performing the cancellation processing .
[0014]
The automatic ticket vending system according to the present invention is an automatic ticket vending system comprising a computer connected to an automatic vending machine that issues tickets such as express trains, express tickets, and tickets for trains. The first display means for displaying the information, the input means for inputting ticket information including the number of tickets issued from the train information displayed on the first display means, and the designated train input by the input means A second display means for displaying the express / express, nickname, departure time, etc., and a selection screen for the destination station, and a card such as cash or a prepaid card are inserted to purchase the ticket for the designated train. The first display shows the arrival stations that can be purchased with the amount entered by the insertion means on the selection screen of the arrival stations displayed by the input means and the second display means. The display system And a control means for performing the control, and when the purchase to the non-purchasable destination station which is controlled by the control means is instructed to be purchased, the shortage amount with respect to the purchase amount of the amount inserted by the input means is displayed. A third display means for flashing the display area to be displayed and ticket information including the number of tickets issued for the designated train input by the input means when the purchase to the available destination station is instructed to the computer Inquiring means, calculating means for calculating the ticketing processing time based on the number of issued tickets when issuing a ticket based on ticket information including the number of tickets issued for the designated train inquired by the inquiring means, and calculating by the calculating means. And a processing means for displaying the reason on the display means and performing a cancellation process when the departure time of the designated train has passed after the elapse of the ticket issuing processing time.
[0015]
The automatic ticket vending system according to the present invention is an automatic ticket vending system comprising a computer connected to an automatic vending machine that issues tickets such as express trains, express tickets, and tickets for trains. The first display means for displaying the information, the input means for inputting ticket information including the number of tickets issued from the train information displayed on the first display means, and the designated train input by the input means A second display means for displaying the express / express, nickname, departure time, etc., and a selection screen for the destination station, and a card such as cash or a prepaid card are inserted to purchase the ticket for the designated train. The arrival station that can be purchased with the amount entered by the insertion means on the selection screen of the arrival station displayed by the input means and the second display means is displayed as the first display in a dark color, The station is lightly colored The control means for performing the control for the second display, and when the purchase to the non-purchasable destination station controlled by the control means for the second display is instructed, the amount of money inserted by the input means Third display means for flashing and displaying a display area for displaying a shortage amount with respect to the purchase amount, and the number of tickets issued for the designated train input by the input means when the purchase to the destination station where the purchase can be made is instructed Inquiry means for inquiring the ticket information to the computer, and calculation means for calculating the ticketing processing time by the number of issued tickets when issuing a ticket based on the ticket information including the number of issued tickets of the designated train inquired by the inquiry means; And a processing means for displaying the reason on the display means and performing a cancellation process when the departure time of the designated train has passed after the ticketing processing time calculated by the calculation means has elapsed. Special To.
[0024]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, an embodiment of the present invention will be described with reference to the drawings.
[0025]
FIG. 1 shows the configuration of an automatic ticket vending system according to the present invention, which comprises an automatic ticket vending machine 20 and a host computer 30.
[0026]
The automatic ticket vending machine 20 includes a main CPU 1 that controls the entire system, a memory 2 that stores various display screen data associated with the issuance of tickets such as express tickets, express tickets, and boarding tickets, and ticket printing that prints and issues tickets. A ticket issuing mechanism 4 comprising a portion 4a and a receipt portion 4b for printing out a receipt, a bill mechanism 5 for receiving and inspecting an inserted banknote and discharging a banknote as a bill, and checking a coin inserted or changing A coin mechanism 6 that discharges coins, a card mechanism 7 that reads and rewrites the remaining amount of a magnetic card such as a prepaid card that has been inserted, a journal mechanism 8 that outputs a journal, a ticketing mechanism 4, a bill mechanism 5. Sub CPU 3 for controlling the coin mechanism 6, the card mechanism 7 and the journal mechanism 8, an external I / O 9 for connecting to an external device, a host computer 30, a transmission control unit 10 connected to 30, a customer service panel 11 composed of a color liquid crystal display unit (LCD) with a built-in touch panel as input display means, a voice input / output device 12 as voice input / output means, and a clerk for clerk The panel 13 includes a cancel button 14 for canceling the setting, and a call button 15 for calling an attendant.
[0027]
In addition, the insertion means into which money amount cards, such as cash or a prepaid card, are inserted is comprised from the building mechanism 5, the coin mechanism 6, and the card mechanism.
[0028]
Next, the purchase operation by the normal operation of the automatic ticket vending machine 20 in such a configuration will be described with reference to the flowcharts of FIGS.
[0029]
First, on the customer service panel 11 of the automatic ticket vending machine 20, for example, two trains closest to the Uemachi Line and the Shimomachi Line are displayed as the normal screen shown in FIG. However, only one designated train is displayed during manual setting. In the case of the Uemachi Line, "On sale", "Almost full", "Full", and "Cancel" are displayed to the right of the departure time and nickname. In the case of the Shimomachi Line, if it is an express train, the departure time will be on the right side of the nickname. ”,“ Full ”,“ Cancel ”. If it is an express, the departure time, the right side of the nickname name, “On sale”, “Almost full”, “Full”, “Cancel sale” are displayed in the general seat, and “-” is displayed in the private room.
[0030]
When the sale is not possible, the display button is shaded, and the display button is not accepted, and the display of full, vacant, and sale cancellation is updated at intervals of about 1 minute. When the [Express] or [Express] button ("button" here refers to the display button on the customer service panel 11, the same applies hereinafter) is pressed, the station selection screen changes to [Other trains] When the button is pressed, 5 trains after the last 2 trains are displayed.
[0031]
In addition, a guide for restricting the use of cash and cards is displayed based on the contents shown in FIG. 12A, and when the inserted card is returned with a remaining amount of 0 yen, the card return guide is shown in FIG. Display based on the contents shown.
[0032]
(A) in Fig. 12 shows the words "I can't use cards / banknotes now" or "I can't use banknotes right now" depending on whether banknotes, high-value banknotes, and cards can be used (○) or not (×). ”,“ I ca n’t use 10,000 yen / 5,000 yen ”,“ I ca n’t use a card right now ”,“ I ca n’t use a card, 10,000 yen / 5,000 yen ”.
[0033]
In (c) of FIG. 12, when the display condition is the remaining amount of the inserted card is 0 yen, the word “This card is 0 yen remaining” is displayed, and when the display condition is the magnetic information reading abnormality of the inserted card, etc. Please enter again after confirming ", and when the display condition is abnormal magnetic information of the inserted card, the message" This card cannot be used "is displayed. The guidance display is turned off by the first operation after the card return / removal is completed.
[0034]
When the [ENGLISH] button is pressed, English is displayed. When no operation is performed for 30 seconds after the [ENGLISH] button is pressed, the display returns to Japanese.
[0035]
The “input amount” display displays the cumulative amount of cash and cards that are currently inserted, and the display is updated each time cash and cards are inserted.
[0036]
In addition, when the call button 15 provided on the customer service area of the automatic ticket vending machine 20 is received, or when an abnormality occurs in the state where cash or a card is inserted, the message "A staff member will wait ... please wait" is displayed. (Flashing blink display) is performed in the center of the screen.
[0037]
FIG. 14 shows another train screen displayed on the service panel 11 when the route name “Shimomachi Line” on the display screen of the service panel 11 shown in FIG. 13 is selected. This screen displays the express, express, departure time, and nicknames of up to 5 trains in order from the earliest departure time, and when the [Express] or [Express] button is pressed, the remaining seats of that train are inquired. . During the remaining seat inquiry, the screen title will be displayed as "Please wait", and the message "Checking seats ... Please wait" will be displayed in the center of the screen. As a result of the remaining seat inquiry, if the seats are full or canceled, “Your desired train cannot be used” is displayed on the right side of the route name.
[0038]
In addition, a guide for restricting the use of cash and cards is displayed based on the contents shown in FIG. 12A, and when the inserted card is returned with a remaining amount of 0 yen, the card return guide is shown in FIG. Display based on the contents shown.
[0039]
When the [Return] button is pressed, the screen returns to the normal screen shown in FIG. 13 and displays the total amount of cash and cards currently inserted. In addition, the display is updated each time cash and a card are inserted.
[0040]
In addition, when the call button 15 provided on the customer service area of the automatic ticket vending machine 20 is received, or when an abnormality occurs in a state where cash or a card is inserted, the message “A staff member will wait ... please wait” is displayed. (Blink display) is performed at the center of the screen.
[0041]
Further, after this screen display, when there is no operation for about 10 seconds, voice guidance is performed from the voice input / output device 12. Further, when no operation is performed for about 1 minute in a state where no cash or a card is inserted, the operation is considered to be abandoned and the normal screen shown in FIG. 13 is returned.
[0042]
FIG. 15 shows the reception station selection screen displayed on the reception panel 11 when the [Express] or [Express] button on the display screen of the reception panel 11 shown in FIG. 14 is pressed. On this screen, the limited express, express, nickname, and departure time of the selected train are displayed, and up to 14 stations of the selected train are displayed. When the destination station is selected and pressed, the condition input screen is displayed, and when the [other station] button is pressed, the destination station group selection screen is displayed.
[0043]
In addition, a guide for restricting the use of cash and cards is displayed based on the contents shown in FIG. 12A, and when the inserted card is returned with a remaining amount of 0 yen, the card return guide is shown in FIG. Display based on the contents shown.
[0044]
When the [Return] button is pressed, the screen returns to the normal screen shown in FIG. 13 and displays the total amount of cash and cards currently inserted. In addition, the display is updated each time cash and a card are inserted.
[0045]
In addition, when the call button 15 provided on the customer service area of the automatic ticket vending machine 20 is received, or when an abnormality occurs in a state where cash or a card is inserted, the message “A staff member will wait ... please wait” is displayed. (Blink display) is performed at the center of the screen.
[0046]
Further, after this screen display, when there is no operation for about 10 seconds, voice guidance is performed from the voice input / output device 12. Further, when no operation is performed for about 1 minute in a state where no cash or a card is inserted, the operation is considered to be abandoned and the normal screen shown in FIG. 13 is returned.
[0047]
FIG. 16 shows the display of the customer service panel 11 as a condition input screen. On this screen, the limited express, express, nickname, departure time and selected arrival station of the selected train are displayed, and the initial display is zero for both adults and children.
[0048]
[Limited express ticket only], [Express ticket only], [Express ticket + boarding ticket] or [Express ticket + boarding ticket], when displaying this screen for the first time, select [Limited express ticket only] or [Express ticket only] Select and display. [Smoking seat], [Non-smoking seat], and [Private room] select and display [Smoking seat] when this screen is first displayed. In addition, it can be switched by the selection button, and the one pressed later is given priority.
[0049]
The main CPU 1 checks the number of people as described below by pressing the [OK] button, and if it is correct, the main CPU 1 makes a remaining seat inquiry to the host computer 30 via the transmission control unit 10.
[0050]
1. When using smoking or non-smoking seats, there must be a total of 8 adults and children.
[0051]
2. When using a private room, it must be within the number of people as shown in FIG.
[0052]
If the number check is not correct, the following display is displayed on the usage restriction display line.
[0053]
1. In the case of smoking seats or non-smoking seats, “the number of people specified does not meet the seat requirements”
2. In the case of a private room, “The number of people specified does not meet the conditions of the private room.”
In addition, a guide for restricting the use of cash and cards is displayed based on the contents shown in FIG. 12A, and when the inserted card is returned with a remaining amount of 0 yen, the card return guide is shown in FIG. Display based on the contents shown.
[0054]
When the [Return] button is pressed, the screen returns to the normal screen shown in FIG. 13 and displays the total amount of cash and cards currently inserted. In addition, the display is updated each time cash and a card are inserted.
[0055]
In addition, when the call button 15 provided on the customer service area of the automatic ticket vending machine 20 is received, or when an abnormality occurs in a state where cash or a card is inserted, the message “A staff member will wait ... please wait” is displayed. (Blink display) is performed at the center of the screen.
[0056]
Further, after this screen display, when there is no operation for about 10 seconds, voice guidance is performed from the voice input / output device 12. Further, when no operation is performed for about 1 minute in a state where no cash or a card is inserted, the operation is considered to be abandoned and the normal screen shown in FIG. 13 is returned.
[0057]
FIG. 17 shows the reception panel 11 displayed as a seat confirmation screen. This screen shows the selected train's limited express, express, nickname, departure time and destination of the selected train, selected adults, number of children, and each selected condition (express ticket + ticket) , Smoking seats, etc.).
[0058]
While the main CPU 1 makes an inquiry to the host computer (center) 30 via the transmission control unit 10 as to whether there are any remaining seats for the selected train, number of people, and conditions, “Seat is being confirmed… Please wait a moment” Is displayed on the customer service panel 11.
[0059]
In addition, the guide for restricting the use of cash and cards is displayed based on the contents shown in FIG. 12A, and the cumulative amount of cash and cards currently inserted is displayed. In addition, the display is updated each time cash and a card are inserted.
[0060]
In addition, when the call button 15 provided on the customer service area of the automatic ticket vending machine 20 is received, or when an abnormality occurs in a state where cash or a card is inserted, the message “A staff member will wait ... please wait” is displayed. (Blink display) is performed at the center of the screen.
[0061]
FIG. 18 shows the display on the customer service panel 11 as a cash / card insertion screen. This screen shows the selected train's limited express, express, nickname, departure time and destination of the selected train, selected adults, number of children, and each selected condition (express ticket + ticket) , Smoking seats, etc.).
[0062]
Further, the total amount for the number of people who have secured seats is displayed as the purchase amount guide display, and the cumulative amount of cash and cards currently inserted is displayed as the input amount display. In addition, the display is updated each time cash and a card are inserted, and the total amount for the number of people who have secured seats is displayed. In this way, this screen is displayed until the input amount ≧ the purchase amount.
[0063]
When the cancel button 14 provided on the customer service surface of the automatic ticket vending machine 20 is pressed, if cash and a card are inserted, the ticket is returned and the normal screen shown in FIG. 13 is returned. In addition, a cash and card usage restriction guide is displayed based on the contents shown in FIG.
[0064]
When returning due to change over, the message “Too much is input. Please input again” is displayed. When the inserted card is returned with a balance of 0 yen or the like, a card return guide is displayed based on the contents shown in FIG.
[0065]
In addition, when the call button 15 provided on the customer service area of the automatic ticket vending machine 20 is received, or when an abnormality occurs in a state where cash or a card is inserted, the message “A staff member will wait ... please wait” is displayed. (Blink display) is performed at the center of the screen.
[0066]
Further, after this screen display, when there is no operation for about 10 seconds, voice guidance is performed from the voice input / output device 12. Further, when no operation is performed for about 1 minute in a state where no cash or a card is inserted, the operation is considered to be abandoned and the normal screen shown in FIG. 13 is returned.
[0067]
FIG. 19 shows the display on the customer service panel 11 as a ticket issue confirmation screen. This screen shows the selected train's limited express, express, nickname, departure time and destination of the selected train, selected adults, number of children, and each selected condition (express ticket + ticket) , Smoking seats, etc.), the purchase price information display shows the total amount for the number of seats secured, and the input amount display shows the total amount of cash and cards currently inserted, and the cash and cards are inserted The display is updated each time the number of seats reserved is displayed.
[0068]
When the “OK” button is pressed, the ticket issuing mechanism 4 issues a ticket.
[0069]
When the cancel button 14 provided on the customer service surface of the automatic ticket vending machine 20 is pressed, if cash and a card are inserted, the ticket is returned and the normal screen shown in FIG. 13 is returned.
[0070]
As a return guidance display due to change in excess, when the change exceeds 10,000 yen, the message “Too much is inserted. Please re-insert” is displayed until the return of the inserted cash and card is completed. After that, the screen returns to the cash / card insertion screen.
[0071]
In addition, when the call button 15 provided on the customer service area of the automatic ticket vending machine 20 is received, or when an abnormality occurs in a state where cash or a card is inserted, the message “A staff member will wait ... please wait” is displayed. (Blink display) is performed at the center of the screen. Further, after this screen display, when there is no operation for about 10 seconds, voice guidance is performed from the voice input / output device 12.
[0072]
FIG. 20 shows the display on the customer service panel 11 as a ticket issuing screen. This screen shows the selected train's limited express, express, nickname, departure time and destination of the selected train, selected adults, number of children, and each selected condition (express ticket + ticket) , Smoking seats, etc.), the purchase price information display shows the total amount for the number of seats secured, and the input amount display shows the total amount of cash and cards currently inserted, and the cash and cards are inserted The display is updated each time the number of seats reserved is displayed.
[0073]
As a ticketing display, a blinking message is displayed: "Issuing a ticket ... please wait".
[0074]
“Inserted amount” is the cumulative amount of cash and cards inserted, “Purchased amount” is the total amount for the number of people who have secured seats, and “Change” is displayed using cash. The amount of money that should be returned in cash is displayed. When the card is purchased, the remaining amount of the card after deducting the purchase amount is displayed. When the ticket is issued, the number of tickets issued is displayed. When the number is two or more, the number of sheets printed by the ticket issuing mechanism 4 is completed.
[0075]
In addition, when an abnormality occurs, a message “Bring a staff member ... please wait” (blink display) is displayed in the center of the screen.
[0076]
FIG. 21 shows the display on the customer service panel 11 as a ticket issuing screen. This screen shows the selected train's limited express, express, nickname, departure time and destination of the selected train, selected adults, number of children, and each selected condition (express ticket + ticket) , Smoking seats, etc.), the purchase price information display shows the total amount for the number of seats secured, and the input amount display shows the total amount of cash and cards currently inserted, and the cash and cards are inserted The display is updated each time the number of seats reserved is displayed.
[0077]
“Inserted amount” is the cumulative amount of cash and cards inserted, “Purchased amount” is the total amount for the number of people who have secured seats, and “Change” is displayed using cash. The amount of money that should be returned in cash is displayed. When the card is purchased, the remaining amount of the card after deducting the purchase amount is displayed. This is the total number of tickets issued.
[0078]
The display of the return guide will be “Please pick up the change” when only the change is returned, “Please take out the card” when the return is only the card, “When the return is a change and a card” Please take your change. ”Is displayed.
[0079]
FIG. 22 shows the display of the customer service panel 11 as an alternative screen. This screen shows the selected train's limited express, express, nickname, departure time and destination of the selected train, selected adults, number of children, and each selected condition (express ticket + ticket) , Smoking seats, etc.).
[0080]
This message is displayed when seats cannot be secured under the desired conditions on the selected train, and the message “Your seat is not available. Are you sure you want a vacant seat?” Is displayed.
[0081]
When the “OK” button is pressed, the main CPU 1 makes a remaining seat inquiry to the host computer 30 via the transmission control unit 10 on the same train under unconditional conditions.
[0082]
When the cancel button 14 provided on the customer service surface of the automatic ticket vending machine 20 is pressed, if cash and a card are inserted, the ticket is returned and the normal screen shown in FIG. 13 is returned.
[0083]
In addition, a guide for restricting the use of cash and cards is displayed based on the contents shown in FIG. 12A, and when the inserted card is returned with a remaining amount of 0 yen, the card return guide is shown in FIG. Display based on the contents shown.
[0084]
The “input amount” display displays the cumulative amount of cash and cards that are currently inserted, and the display is updated each time cash and cards are inserted.
[0085]
In addition, when the call button 15 provided on the customer service area of the automatic ticket vending machine 20 is received or when an abnormality occurs, the message "Blank staff will wait ... please wait" is displayed (blink display) in the center of the screen. .
[0086]
Further, after this screen display, when there is no operation for about 10 seconds, voice guidance is performed from the voice input / output device 12. Further, when no operation is performed for about 1 minute in a state where no cash or a card is inserted, the operation is considered to be abandoned and the normal screen shown in FIG. 13 is returned.
[0087]
FIG. 23 shows the full-screen display on the customer service panel 11. This screen shows the selected train's limited express, express, nickname, departure time and destination of the selected train, selected adults, number of children, and each selected condition (express ticket + ticket) , Smoking seats, etc.).
[0088]
In the selected train, this full screen is displayed when a seat cannot be secured.
[0089]
When the cancel button 14 provided on the customer service surface of the automatic ticket vending machine 20 is pressed, if cash and a card are inserted, the ticket is returned and the normal screen shown in FIG. 13 is returned.
[0090]
The “input amount” display displays the cumulative amount of cash and cards that are currently inserted, and the display is updated each time cash and cards are inserted.
[0091]
In addition, when the call button 15 provided on the customer service area of the automatic ticket vending machine 20 is received or when an abnormality occurs, the message "Blank staff will wait ... please wait" is displayed (blink display) in the center of the screen. .
[0092]
Further, after this screen display, when there is no operation for about 10 seconds, voice guidance is performed from the voice input / output device 12. Further, when no operation is performed for about 1 minute in a state where no cash or a card is inserted, the operation is considered to be abandoned and the normal screen shown in FIG. 13 is returned.
[0093]
FIG. 24 shows a display for canceling and returning the display on the customer service panel 11. When cash or a card is returned, “Take it back” or “Please check” is displayed. When there is nothing to return, “Take it back” is displayed.
[0094]
When an abnormality occurs, the message “Buyer will wait ... Please wait a moment” is displayed (blink display) in the center of the screen.
[0095]
FIG. 25 shows the reception panel 11 displayed on the destination station group selection screen. On this screen, the limited express, express, nickname, and departure time of the selected train are displayed, and up to four groups of destination stations of the selected train are displayed. When the destination station group is pressed, the other destination station selection screen is displayed.
[0096]
In addition, a guide for restricting the use of cash and cards is displayed based on the contents shown in FIG. 12A, and when the inserted card is returned with a remaining amount of 0 yen, the card return guide is shown in FIG. Display based on the contents shown.
[0097]
When the [Return] button is pressed, the screen returns to the destination station selection screen.
[0098]
The “input amount” display displays the cumulative amount of cash and cards that are currently inserted, and the display is updated each time cash and cards are inserted.
[0099]
In addition, when the call button 15 provided on the customer service area of the automatic ticket vending machine 20 is received or when an abnormality occurs, the message "Blank staff will wait ... please wait" is displayed (blink display) in the center of the screen. .
[0100]
Further, after this screen display, when there is no operation for about 10 seconds, voice guidance is performed from the voice input / output device 12. Further, when no operation is performed for about 1 minute in a state where no cash or a card is inserted, the operation is considered to be abandoned and the normal screen shown in FIG. 13 is returned.
[0101]
FIG. 26 shows the display of the customer service panel 11 on the other station selection screen. This screen displays the limited express, express, nickname, and departure time of the selected train.
[0102]
Displays up to 15 destination stations of the selected train and destination station group. When the other station button is pressed, the condition input screen is displayed.
[0103]
In addition, a guide for restricting the use of cash and cards is displayed based on the contents shown in FIG. 12A, and when the inserted card is returned with a remaining amount of 0 yen, the card return guide is shown in FIG. Display based on the contents shown.
[0104]
When the [Return] button is pressed, the screen returns to the destination station group selection screen.
[0105]
The “input amount” display displays the cumulative amount of cash and cards that are currently inserted, and the display is updated each time cash and cards are inserted.
[0106]
In addition, when the call button 15 provided on the customer service area of the automatic ticket vending machine 20 is received or when an abnormality occurs, the message "Blank staff will wait ... please wait" is displayed (blink display) in the center of the screen. .
[0107]
Further, after this screen display, when there is no operation for about 10 seconds, voice guidance is performed from the voice input / output device 12. Further, when no operation is performed for about 1 minute in a state where no cash or a card is inserted, the operation is considered to be abandoned and the normal screen shown in FIG. 13 is returned.
[0108]
Next, the operation | movement which concerns on the automatic ticket vending machine 20 of this invention is demonstrated with reference to the flowchart of FIGS.
[0109]
In FIG. 2, when various conditions are set and the cash / card is inserted by the customer during the purchase operation described above, the main CPU 1 is based on the condition where the condition setting is completed and the cash / card insertion amount is set. If the purchase price is exceeded, the process proceeds to ticketing operation.
[0110]
Further, when the condition setting is completed, if there is no deposit by cash / card, the main CPU 1 displays “Please put cash or card” as shown in the customer service panel 11 in FIG. When the input amount is small, as shown in the customer service panel 11 of FIG. 13, the input amount area A is blinked (flashing) to notify the customer that the input amount is insufficient (calls attention).
[0111]
In FIG. 3, when a train is selected by an operation of a customer of the automatic ticket vending machine 20, the main CPU 1 displays the limited express, express, nickname, and departure time of the selected train as shown in the customer service panel 11 of FIG. 15. To display the station selection screen. At that time, the main CPU 1 displays, for example, a dark color for the destination stations (Aka) that can be purchased in accordance with the input amount that has been input, and the destination stations (Ki to other stations) for which the input amount is insufficient. ) Is displayed in a light color.
[0112]
Further, when the button of the destination station (ki-ko) for which the input amount is insufficient is pressed, the main CPU 1 calculates the fare to the pressed station and displays it on the customer service panel 11 together with the station name. The shortage amount is calculated and displayed on the customer service panel 11.
[0113]
In FIG. 4, when the condition is set, the main CPU 1 inquires about the remaining seats of the set condition on the host computer 30 and displays them on the customer service panel 11. When the remaining seat status is 0, “full” is displayed, when “remaining seat <10”, “substantially full” is displayed, and when remaining seat ≧ 10, “released” is displayed. At this time, for example, the full seat display portion B is displayed in red, the almost full seat display portion C is displayed in magenta, and the on-market display portion D is displayed in cyan. In addition, the display part E of sale cancellation is displayed in red, for example.
[0114]
Such an unoccupied seat can give the customer the attitude to actually purchase. In other words, if it is “almost full”, it may be “full” at the time of transaction, and even if “full” = not available for purchase, displaying it can prevent erroneous purchases. Yes (If you automatically display the next limited express, there is a risk of purchasing it by mistaken for the specified express) In this way, the customer can delete unnecessary operations, shorten the operation time, and avoid troubles such as unnecessary purchase operations and erroneous purchases.
[0115]
In FIG. 5, the main CPU 1 displays the conditions selected and set at the time of the purchase operation by the customer for each input item in a state where the train conditions are displayed on the customer service panel 11 (standby screen). The host computer 30 is inquired of the vacant seat). If there are any remaining seats, the operation proceeds to ticketing operation.
[0116]
When the designated train is full, the main CPU 1 inquires and selects the next candidate train from the host computer 30 in consideration of the selected express direction, type and condition setting, "You can't get a seat on the other train" and the next candidate train. If the purchase is made at the next candidate train by the customer's selection, the main CPU 1 shifts to the ticket issuing operation.
[0117]
In FIG. 6, during the purchase operation described above by the customer, that is, the automatic ticket vending machine 20 is operated by the customer who purchases the ticket and the “OK” button is pressed, and at the start of the ticketing operation, the main CPU 1 Time is calculated (for example, there is a large difference in processing time required for ticketing between issuing 20 tickets and issuing 1 ticket). As a result, if the departure time of the designated train passes, the customer service panel 11 Explain the reason and cancel.
[0118]
As described above, according to the embodiment of the present invention, the customer can immediately know that the input amount is insufficient by blinking the input amount area and notifying the customer that the input amount is insufficient. As a result, the operation time can be shortened.
[0119]
In addition, for example, a dark color is displayed for a destination station that can be purchased according to the amount of money input, and a light color is displayed for a destination station for which the input amount is insufficient. Stations that can be purchased and stations that cannot be purchased can be discriminated with a light color, and it is possible to determine in advance whether there is an excess or deficiency in the amount of money to be charged to the target destination station, thereby avoiding unnecessary waiting time. In addition, when a light-colored arrival station button for which the input amount is insufficient is pressed, the fare to the pressed station is calculated and displayed along with the station name on the reception panel. By displaying the calculated shortage amount, the shortage amount can be prepared immediately by displaying the shortage amount, and the operation time can be shortened.
[0120]
Further, by displaying the remaining seat status as “full”, “substantially full”, or “on sale”, the customer can be prepared to actually make a purchase, and erroneous purchase can be prevented.
[0121]
Further, the purchase operation time can be shortened by re-input by displaying the next candidate (alternate) train when the designated train is full. That is, by not displaying the cancellation process when the designated train is full, but displaying the next candidate (alternative) train, the purchase operation time due to re-input by the customer can be shortened.
[0122]
In addition, the total ticketing processing time based on the number of tickets issued is calculated. As a result, if the departure time of the designated train is over, the customer service panel will explain the reason and perform the cancellation process. It is possible to prevent delays due to comparison with the departure time of the train. In addition, by calculating the total ticketing time after the designated train is determined and before starting the ticketing operation, accidents such as departure of the designated train after ticket purchase can be avoided in advance. Purchase work can be omitted.
[0123]
【The invention's effect】
As described above in detail, according to the present invention, an automatic ticket vending system and an automatic ticket vending system that are improved in operability when purchasing tickets such as limited express tickets, express tickets, and boarding tickets with an automatic ticket vending machine operated by a customer. A method can be provided.
[Brief description of the drawings]
FIG. 1 is a block diagram showing the overall configuration of an automatic ticket selling system according to the present invention.
FIG. 2 is a flowchart for explaining the operation according to the automatic ticket vending machine of the present invention.
FIG. 3 is a flowchart for explaining the operation of the automatic ticket vending machine according to the present invention.
FIG. 4 is a flowchart for explaining the operation of the automatic ticket vending machine according to the present invention.
FIG. 5 is a flowchart for explaining the operation of the automatic ticket vending machine according to the present invention.
FIG. 6 is a flowchart for explaining the operation according to the automatic ticket vending machine of the present invention.
FIG. 7 is a flowchart for explaining a purchase operation by a normal operation of the automatic ticket vending machine.
FIG. 8 is a flowchart for explaining a purchase operation by a normal operation of the automatic ticket vending machine.
FIG. 9 is a flowchart for explaining a purchase operation by a normal operation of the automatic ticket vending machine.
FIG. 10 is a flowchart for explaining a purchase operation by a normal operation of the automatic ticket vending machine.
FIG. 11 is a flowchart for explaining a purchase operation by a normal operation of the automatic ticket vending machine.
FIG. 12 is a diagram for explaining display conditions and display words on the customer service panel.
FIG. 13 is a diagram showing an example of a display screen of a customer service panel.
FIG. 14 is a diagram showing an example of a display screen of a customer service panel.
FIG. 15 is a diagram showing an example of a display screen of a customer service panel.
FIG. 16 is a diagram showing an example of a display screen of a customer service panel.
FIG. 17 is a diagram showing an example of a display screen of a customer service panel.
FIG. 18 is a diagram showing an example of a display screen of a customer service panel.
FIG. 19 is a diagram showing an example of a display screen of a customer service panel.
FIG. 20 is a diagram showing an example of a display screen of a customer service panel.
FIG. 21 is a diagram showing an example of a display screen of a customer service panel.
FIG. 22 is a diagram showing an example of a display screen of a customer service panel.
FIG. 23 is a diagram showing an example of a display screen of a customer service panel.
FIG. 24 is a diagram showing an example of a display screen of a customer service panel.
FIG. 25 is a diagram showing an example of a display screen of a customer service panel.
FIG. 26 is a diagram showing an example of a display screen of a customer service panel.
[Explanation of symbols]
1 ... Main CPU
2 ... Memory 3 ... Sub CPU
4 ... Ticket issuing mechanism 4a ... Ticket printing unit 4b ... Receipt unit 5 ... Bill mechanism 6 ... Coin mechanism 7 ... Card mechanism 10 ... Transmission control unit 11 ... Customer service panel 12 ... Voice input / output device 13 ... Staff panel 14 ... Cancel button 15 ... Call button 20 ... Automatic ticket vending machine 30 ... Host computer

Claims (4)

In an automatic ticket sales system composed of an automatic ticket vending machine that issues tickets such as train express trains, express tickets, and tickets, and a computer connected to it,
  The automatic ticket vending machine has display means for displaying train information;
  Input means for inputting ticket information including the number of tickets issued from the train information displayed on the display means;
  Inquiry means for referring to the computer for ticket information including the number of tickets issued for the designated train input by the input means;
  When issuing a ticket based on ticket information including the number of tickets issued for the designated train inquired by the inquiry means, calculating means for calculating the ticketing processing time by the number of tickets issued,
  A processing means for displaying the reason on the display means and performing a cancellation process when the departure time of the designated train has passed after the elapse of the ticketing processing time calculated by the calculating means;
  An automatic ticket selling system characterized by comprising: A ticket issuing method for an automatic ticket sales system comprising a computer connected to an automatic ticket vending machine that issues tickets such as train express trains, express tickets, and tickets,
  An inquiry step for inquiring to the computer ticket information including the number of tickets issued for the designated train input to the automatic ticket vending machine;
  When issuing a ticket based on ticket information including the number of tickets issued for the designated train inquired by this inquiry step, a calculation step for calculating the ticketing processing time based on the number of tickets issued,
  When the ticketing processing time calculated by this calculation process has passed, if the departure time of the designated train has passed, a cancellation processing step for displaying the reason and performing a cancellation process,
  Issuing method of automatic ticket sales system having In an automatic ticket sales system composed of an automatic ticket vending machine that issues tickets such as train express trains, express tickets, and tickets, and a computer connected to it,
  The automatic ticket vending machine has a first display means for displaying train information;
  Input means for inputting ticket information including the number of tickets issued from the train information displayed on the first display means;
  A second display means for displaying a selection screen of a destination station, as well as displaying a limited express / express, a nickname, a departure time, etc. of the designated train input by the input means;
  An insertion means in which a card such as cash or a prepaid card is inserted in order to purchase a ticket for the designated train,
  The control which makes the arrival station which can be purchased with the money inserted by the insertion means on the selection screen of the arrival station displayed on the second display means the first display, and makes the second display the arrival station which cannot be purchased. Control means for performing
  When a purchase to a non-purchasable destination station that is controlled by this control means is instructed to be purchased, a display area that displays a shortage amount with respect to the purchase amount of the amount that has been thrown in by the throwing means is displayed blinking. Third display means for
  Inquiry means for inquiring to the computer for ticket information including the number of tickets issued for the designated train input by the input means when an instruction to purchase a destination station is available.
  When issuing a ticket based on ticket information including the number of tickets issued for the designated train inquired by the inquiry means, calculating means for calculating the ticketing processing time by the number of tickets issued,
  A processing means for displaying the reason on the display means and performing a cancellation process when the departure time of the designated train has passed after the elapse of the ticketing processing time calculated by the calculating means;
  An automatic ticket selling system characterized by comprising: In an automatic ticket sales system composed of an automatic ticket vending machine that issues tickets such as train express trains, express tickets, and tickets, and a computer connected to it,
  The automatic ticket vending machine has a first display means for displaying train information;
  Input means for inputting ticket information including the number of tickets issued from the train information displayed on the first display means;
  It is possible to display the limited express / express, nickname, departure time, etc. of the designated train entered with this input means. Second display means for displaying a selection screen of the arrival station,
  An insertion means in which a card such as cash or a prepaid card is inserted in order to purchase a ticket for the designated train,
  In the selection screen of the destination station displayed by the second display means, the destination station that can be purchased with the amount input by the input means is set as the first display in dark color, and the destination station that cannot be purchased is indicated in light color. Control means for performing control to be the second display of
  When a purchase to a non-purchasable destination station that is controlled by this control means is instructed to be purchased, a display area that displays a shortage amount with respect to the purchase amount of the amount that has been thrown in by the throwing means is displayed blinking. Third display means for
  Inquiry means for inquiring to the computer for ticket information including the number of tickets issued for the designated train input by the input means when an instruction to purchase a destination station is available.
  When issuing a ticket based on ticket information including the number of tickets issued for the designated train inquired by the inquiry means, calculating means for calculating the ticketing processing time by the number of tickets issued,
  A processing means for displaying the reason on the display means and performing a cancellation process when the departure time of the designated train has passed after the elapse of the ticketing processing time calculated by the calculating means;
  An automatic ticket selling system characterized by comprising:

Images