JP6231514B2 - Information processing apparatus and program - Google Patents

Description

  Embodiments described herein relate generally to an information processing apparatus and a program.

  Conventionally, in a delivery system for delivering packages (delivery), each package is managed using a delivery number called an inquiry number or a tracking number. The sender who requested the delivery can confirm the location of the package by accessing the web page of the delivery company and inputting the delivery number. In addition, when the sender performs user registration (member registration) with the delivery company, the sender can confirm the location of all requested packages by accessing the member's Web page. Conventionally, there has been proposed a technique capable of reducing the time required for inputting information of the sender by reading an IC card storing the contact information of the sender when receiving the delivery.

  However, in the conventional delivery system, when the user registration is not performed, the sender needs to input a delivery number when confirming the location of the package. Such an input operation is troublesome for the user and becomes a factor that hinders the use of the service. Even in the case of performing user registration, when a plurality of delivery companies are used, the sender needs to perform user registration for all delivery companies. In addition, since the sender needs to access a dedicated Web page for each delivery company, the operation required for confirmation becomes more complicated as the number of delivery companies used increases. Therefore, there is a demand for a technique that can easily confirm the location of the luggage.

  The problem to be solved by the present invention is to provide an information processing apparatus and program capable of easily checking the location of a package.

The information processing apparatus according to the embodiment is an information processing apparatus that can access a server device that manages the delivery status of each article in association with a delivery number unique to the article, and the delivery number of a specific article can be written. Reading means for reading the delivery number from the portable storage medium; acquisition means for obtaining the delivery status corresponding to the delivery number read by the reading means from the server device; and the delivery status obtained by the obtaining means Display control means to be displayed on the display unit, the display control means, when the reading means reads a plurality of delivery numbers, a selection screen for selecting a delivery number to be a delivery status acquisition target Displayed on a display unit, the acquisition unit acquires a delivery status corresponding to the delivery number selected from the selection screen from the server device.

FIG. 1 is a diagram illustrating a configuration of a delivery system according to an embodiment. FIG. 2 is a block diagram illustrating an example of a hardware configuration of the operator terminal. FIG. 3 is a block diagram illustrating an example of a hardware configuration of the storefront terminal. FIG. 4 is a block diagram illustrating the functional configuration of the company terminal and the storefront terminal. FIG. 5 is a diagram illustrating an example of the selection screen. FIG. 6 is a diagram illustrating another example of the selection screen. FIG. 7 is a diagram illustrating an example of a procedure of a delivery request reception process performed by the business entity terminal. FIG. 8 is a diagram illustrating an example of a procedure of a delivery status confirmation process performed by the storefront terminal.

  Hereinafter, embodiments of an information processing apparatus and a program will be described in detail with reference to the accompanying drawings. The embodiment described below is an embodiment of the information processing apparatus and program, and does not limit the configuration, specifications, or the like. The present embodiment is an application example to a delivery system related to delivery of packages (home delivery).

  FIG. 1 is a diagram showing a configuration of a delivery (home delivery) system according to the present embodiment. As shown in FIG. 1, the delivery system 1 includes an IC card 10, an operator terminal 20, a storefront terminal 30, and an operator server 40. Here, the company terminal 20, the storefront terminal 30, and the company server 40 are connected to a network N such as the Internet. Note that the numbers of the company terminal 20, the storefront terminal 30, and the company server 40 connected to the network N are not particularly limited. In addition, the number of delivery companies related to this system is not particularly limited.

  The IC card 10 is a portable storage medium possessed by a user who is a package sender. The IC card 10 has a wireless communication function compliant with standards such as NFC (Near Field Communication) and RFID (Radio Frequency Identification), and performs non-contact wireless communication with the provider terminal 20 and the store terminal 30. . The IC card 10 has a storage area 11 and holds various information in the storage area 11 in a readable / writable manner. For example, the storage area 11 can hold the sender's contact information (address, telephone number, etc.) and name, and the recipient's contact information and name. The storage area 11 holds a delivery number and delivery information, which will be described later.

  The company terminal 20 is a terminal device that is arranged at a business office of a delivery company. In addition, the business entity terminal 20 may be a portable terminal device such as a handy terminal carried by a delivery person or the like. The business operator terminal 20 is operated by a sales clerk or delivery person who accepts a package delivery request, and accepts a package (article) delivery request from a user. Upon receipt of the package delivery request, the business entity terminal 20 issues a delivery number unique to the package. Further, the business entity terminal 20 notifies the business server 40 of the issued delivery number together with the delivery information so that the business server 40 manages the set of the delivery number and the delivery information. Here, the delivery information is information relating to delivery of the package, and includes, for example, information such as a contact address and name of the sender and the recipient, the type of package, and the name of the carrier of the delivery company.

  The packages requested to be delivered by the user are collected by a delivery vehicle of the delivery company, and delivered to a delivery destination designated by the user after passing through a truck terminal or other sales office. It is assumed that the delivery status of each package (the current location of the package and the progress status of the delivery process) is collected and managed by a known system (provider server 40) possessed by the delivery company.

  The storefront terminal 30 corresponds to the information processing apparatus of this embodiment. For example, the storefront terminal 30 is arranged in a store such as a convenience store and is operated by the user himself / herself.

  The business server 40 is a server device managed by the delivery business. The business server 40 manages the set of the delivery number and the delivery information notified from the business terminal 20 in association with each other. Further, the business server 40 collects the delivery status of each package and manages it in association with the delivery number of the corresponding package. Further, when the delivery number is notified from the external device such as the business entity terminal 20 or the storefront terminal 30, the business server 40 provides the delivery status of the package corresponding to the delivery number to the external device that is the notification source.

  Next, the provider terminal 20 will be described in detail. FIG. 2 is a block diagram illustrating an example of a hardware configuration of the operator terminal 20.

  In FIG. 2, the provider terminal 20 includes a control unit 200 for controlling each unit. As shown in FIG. 2, the control unit 200 is connected to a ROM (Read Only Memory) 202 via a bus line 205 such as an address bus and a data bus to a CPU (Central Processing Unit) 201 that centrally controls each unit. A RAM (Random Access Memory) 203 is connected. Further, the memory unit 204 and the controller 206 are connected to the control unit 200 via the bus line 205. The control unit 200 executes various processes by the CPU 201 operating according to a program stored in the memory unit 204 and expanded in the RAM 203.

  The memory unit 204 is a non-volatile memory such as a flash memory, and stores a program that can be executed by the CPU 201. The RAM 203 temporarily stores information read from the memory unit 204.

  A display unit 207 and an operation unit 208 are connected to the controller 206. The controller 206 performs various controls based on commands from the control unit 200. The display unit 207 displays various information. The operation unit 208 is a keyboard, a pointing device, or a touch panel provided on the display unit 207, and receives an operation on the own device.

  Further, the reader / writer unit 209 and the printing unit 210 are connected to the controller 206. The reader / writer unit 209 is a reader / writer device that can read and write the IC card 10. The reader / writer unit 209 reads, for example, the contact information such as the address and name of the sender (delivery source) and the recipient (delivery destination) from the storage area 11 of the IC card 10. Further, the reader / writer unit 209 writes a delivery number and delivery information in the storage area 11 of the IC card 10. The printing unit 210 uses a thermal head, for example, to print delivery information including a delivery source and a delivery destination contact information on a slip sheet.

  In addition, a communication I / F (Interface) 211 is connected to the bus line 205. The communication I / F 211 is an interface for connecting to the network N. The business entity terminal 20 transmits the delivery information of the package for which the delivery request has been received from the user to the business enterprise server 40 via the communication I / F 211. The delivery information includes information related to delivery such as information specifying the delivery date in addition to the contact information (address, name, etc.) of the transmission source and delivery destination.

  Next, the storefront terminal 30 will be described in detail. FIG. 3 is a block diagram illustrating an example of a hardware configuration of the store terminal 30.

  In FIG. 3, the storefront terminal 30 includes a control unit 300 for controlling each unit. As shown in FIG. 3, the control unit 300 is configured by connecting a ROM 302 and a RAM 303 to a CPU 301 that centrally controls each unit via a bus line 305 such as an address bus or a data bus. In addition, a memory unit 304 and a controller 306 are connected to the control unit 300 via a bus line 305. The control unit 300 executes various processes by the CPU 301 operating according to a program stored in the memory unit 304 and expanded in the RAM 303.

  The memory unit 304 is a non-volatile memory such as a flash memory, and stores a program that can be executed by the CPU 301. The RAM 303 temporarily stores information read from the memory unit 304.

  A display unit 307 and an operation unit 308 are connected to the controller 306. The controller 306 performs various controls based on commands from the control unit 300. The display unit 307 displays various information. The operation unit 308 is a keyboard, a pointing device, and a touch panel provided on the display unit 307, and receives an operation on the own device.

  The reader / writer unit 309 is connected to the controller 306. The reader / writer unit 309 is a reader / writer device that can read and write the IC card 10. The reader / writer unit 309 reads a delivery number, delivery information, and the like from the storage area 11 of the IC card 10, for example.

  In addition, a communication I / F 310 is connected to the bus line 305. The communication I / F 310 is an interface for connecting to the network N. The store terminal 30 acquires (receives) the delivery status from the business server 40 by notifying the business server 40 of the delivery number via the communication I / F 310.

  Next, the functional configurations of the operator terminal 20 and the storefront terminal 30 will be described with reference to FIG. Here, FIG. 4 is a block diagram showing a functional configuration of the business entity terminal 20 and the storefront terminal 30.

  As shown in FIG. 4, the business operator terminal 20 operates the control unit 200 in accordance with a program stored in the memory unit 204, so that the reading control unit 21, the delivery request receiving unit 22, and the writing control unit 23 are functional units. As realized. Further, the storefront terminal 30 realizes the reading control unit 31, the delivery status confirmation unit 32, and the display control unit 33 as functional units by the control unit 300 operating according to the program stored in the memory unit 304.

  The reading control unit 21 of the business operator terminal 20 reads information from the storage area 11 of the IC card 10 via the reader / writer unit 209. Specifically, the reading control unit 21 reads the sender's or recipient's contact information and name as input information from the storage area 11 of the IC card 10.

  The delivery request reception unit 22 of the business entity terminal 20 receives a package delivery request from the user. Specifically, the delivery request acceptance unit 22 accepts input of necessary items necessary for delivery of the package. The necessary items include, for example, the contact information and names of the sender and recipient, the type of package, the desired date and time for delivering the package, and the like. Further, when the input of necessary items is completed, the delivery request receiving unit 22 generates delivery information including the contents of the necessary items. The delivery information may include, for example, information such as a delivery company name in addition to the necessary items. When the reading control unit 21 reads input information from the IC card 10, the delivery request receiving unit 22 uses information on the sender and the recipient included in the input information as input values for necessary items.

  In addition, when receiving a package delivery request, the delivery request receiving unit 22 issues a unique delivery number, and notifies the carrier server 40 of the delivery number together with delivery information. The delivery request receiving unit 22 is configured to issue a delivery number, but is not limited thereto, and may be configured to use a delivery number printed in advance on a delivery slip. In this configuration, the delivery number may be manually input by an operator or may be input via an input device (not shown) such as a code scanner.

  The delivery request receiving unit 22 writes the delivery number in the storage area 11 of the IC card 10 by cooperating with the writing control unit 23. The delivery request receiving unit 22 may be configured to write the delivery number and delivery information in association with each other in the storage area 11 of the IC card 10.

  In addition, the delivery request receiving unit 22 causes the printing unit 210 to output a delivery slip describing delivery information and a delivery number. The delivery slip output from the printing unit 210 is affixed to the corresponding package, and then collected and delivered by the delivery vehicle.

  The writing control unit 23 of the business entity terminal 20 writes information into the storage area 11 of the IC card 10 via the reader / writer unit 309. Specifically, the write control unit 23 writes the delivery number and delivery information issued by the delivery request receiving unit 22 in the storage area 11 of the IC card 10.

  On the other hand, the reading control unit 31 of the store terminal 30 reads information from the storage area 11 of the IC card 10 via the reader / writer unit 309. Specifically, the reading control unit 31 reads a delivery number and delivery information from the storage area 11 of the IC card 10.

  The delivery status confirmation unit 32 of the storefront terminal 30 accesses the business server 40 and acquires the delivery status from the business server 40. Specifically, the delivery status confirmation unit 32 notifies the delivery server 40 of the delivery number read by the reading control unit 31, thereby acquiring the delivery status of the package corresponding to this delivery number from the enterprise server 40. The delivery status confirmation unit 32 determines a delivery company from the delivery number allocation rule and the contents of the delivery information read together with the delivery number, and sends the delivery number to the delivery company server 40 for the delivery company. Notice. Here, the allocation rule is a rule for assigning a number when a delivery number is issued. For example, when there is a rule such that the first digit represents a delivery company, the delivery status confirmation unit 32 determines the delivery company from the value of the first digit.

  Further, when a plurality of delivery numbers are read from one IC card 10, the delivery status confirmation unit 32 cooperates with the display control unit 33 to select a delivery number for which a delivery status is to be acquired. A selection screen is displayed on the display unit 307.

  FIG. 5 is a diagram illustrating an example of the selection screen. As shown in FIG. 5, a selection button B1 (operator) representing each delivery number read from the IC card 10 is displayed on the selection screen G1 in a selectable manner. In the figure, an example is shown in which the delivery company name is displayed as a category in addition to the delivery number on the selection button B1. Here, the delivery company name may be specified from, for example, a delivery number allocation rule. When the delivery information is read together with the delivery number, the name of the delivery company included in the delivery information may be used. A user who operates the storefront terminal 30 can select a delivery number for which a delivery status is to be acquired by operating the selection button B1.

  The content displayed as the category is not limited to the delivery company name, and other information included in the delivery information may be displayed. For example, information such as a recipient's name and package type included in the delivery information may be displayed as a category. Here, FIG. 6 is a diagram illustrating another example of the selection screen. This selection screen G2 shows an example in which the type of package is represented as a category displayed on the selection button B1. Thus, the delivery status confirmation unit 32 displays the contents of the delivery information on the selection button B1. As a result, the user who operates the storefront terminal 30 can easily grasp which package each delivery number corresponds to, so that the convenience of the user when selecting a delivery number can be improved.

  In FIGS. 5 and 6, the example in which part of the information included in the delivery information is displayed on the selection button B1 has been described. However, the present invention is not limited to this, and all the information included in the delivery information is displayed on the selection button B1. It may be expressed as 5 and 6, the example in which the delivery number is displayed on the selection button B1 has been described. However, only the category may be displayed.

  The display control unit 33 of the storefront terminal 30 controls the display unit 307 to display various information on the display unit 307. Specifically, the display control unit 33 cooperates with the delivery status confirmation unit 32 to display the delivery status acquired from the business server 40 and the selection screen (see FIGS. 5 and 6). To display.

  Hereinafter, operations of the above-described company terminal 20 and storefront terminal 30 will be described. First, with reference to FIG. 7, the delivery request reception process which the provider terminal 20 performs is demonstrated. Here, FIG. 7 is a diagram illustrating an example of a procedure of a delivery request reception process performed by the business entity terminal 20.

  First, the delivery request receiving unit 22 stands by until a delivery request for a package is received (step S11; No). When the delivery request accepting unit 22 accepts the delivery request by an operator's operation or the like (step S11; Yes), the delivery request accepting unit 22 waits until necessary items necessary for the package delivery procedure such as the contact information of the sender are input (step S12; No-> Step S13; No-> Step S15; No).

  Here, if the delivery request reception part 22 receives the input (manual input) via the operation part 208 (step S12; Yes), it will reflect the input content (step S14). Further, when the IC card 10 is read by the reading control unit 21 (Step S12; No → Step S13; Yes), the delivery request receiving unit 22 uses the read information (user information) as input contents. Reflect (step S14).

  In subsequent step S15, the delivery request receiving unit 22 determines whether or not the input of necessary items has been completed. If there is an uninput item (step S15; No), the process returns to step S12. In addition, when the delivery request reception unit 22 determines that the input of necessary items has been completed (step S15; Yes), the delivery request reception unit 22 proceeds to step S16. Note that the transition to step S16 may be configured to be performed according to the operation of the operator.

  In subsequent step S16, the delivery request receiving unit 22 issues a delivery number (step S16). Next, the delivery request receiving unit 22 transmits delivery information including the input necessary items to the business server 40 together with the delivery number (step S17). Further, the delivery request receiving unit 22 controls the writing control unit 23 to write the delivery number issued in step S16 to the IC card 10 (step S18). Then, the delivery request receiving unit 22 outputs a delivery slip describing delivery information and a delivery number from the printing unit 210 (step S19), and ends this process.

  Next, a delivery status confirmation process performed by the store terminal 30 will be described with reference to FIG. Here, FIG. 8 is a diagram illustrating an example of a procedure of a delivery status confirmation process performed by the store terminal 30. As a premise of this process, it is assumed that the delivery number is written in the IC card 10 by the delivery request reception process described above.

  First, the delivery status confirmation unit 32 stands by until an operation for instructing confirmation of the delivery status is performed (step S21; No). When the delivery status confirmation unit 32 is instructed to confirm the delivery status by a user operation (step S21; Yes), the delivery status confirmation unit 32 stands by until the delivery control unit 31 reads the delivery number from the IC card 10 (step S22; No).

  In step S22, when the delivery number is read (step S22; Yes), the delivery status confirmation unit 32 determines whether the number of read delivery numbers is one (step S23). If the number of delivery numbers read is one (step S23; Yes), the delivery status confirmation unit 32 sets the delivery number as a delivery status acquisition target and proceeds to step S26.

  When the number of delivery numbers read is plural (step S23; No), the delivery status confirmation unit 32 displays a selection screen on the display unit 307 in cooperation with the display control unit 33 (step S24). ). Next, the delivery status confirmation unit 32 waits until a delivery number for which a delivery status is to be acquired is selected (step S25; No). Here, when the delivery status confirmation unit 32 accepts the selection of the delivery number (step S25; Yes), the delivery status confirmation unit 32 sets the delivery number as the acquisition target of the delivery status, and proceeds to step S26.

  Subsequently, the delivery status confirmation unit 32 notifies the carrier server 40 of the delivery number for which the delivery status is to be acquired (step S26). Next, the delivery status confirmation unit 32 acquires the delivery status provided from the business server 40 (step S27). Then, the delivery status confirmation unit 32 displays the delivery status acquired in step S27 on the display unit 307 in cooperation with the display control unit 33 (step S28), and ends this processing.

  As described above, the business entity terminal 20 of the present embodiment writes the delivery number issued in response to a request from the user in the IC card 10 possessed by the user. Further, the storefront terminal 30 reads the delivery number written in the IC card 10 and displays the delivery status acquired from the business server 40 using the delivery number on the display unit 307. As a result, the user can confirm the delivery status of the package requested for delivery by causing the store terminal 30 to read the IC card 10, so that the location of the package can be easily confirmed.

  As mentioned above, although some embodiment of this invention was described, these embodiment is shown as an example and is not intending limiting the range of invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  For example, in the above-described embodiment, the IC card 10 is used as the portable storage medium, but other portable storage media may be used. As an example of another portable storage medium, a mobile communication terminal such as a mobile phone or a smartphone possessed by the user may be used. In this case, the mobile communication terminal includes a mechanism capable of communicating with the reader / writer units 209 and 309 described above, and holds input information, a delivery number, delivery information, and the like in the built-in storage area 11.

  Moreover, although the form which confirms a delivery condition using the storefront terminal 30 arrange | positioned in a store was demonstrated in the said embodiment, it is good also as a form which confirms a delivery condition using another terminal. As an example of another terminal, the above-described portable communication terminal possessed by the user can be cited. In this case, the reading control unit 31 reads the delivery number and the delivery information written in the storage area 11 of the own device, and the delivery status confirmation unit 32 acquires the delivery status using the read delivery number.

DESCRIPTION OF SYMBOLS 1 Delivery system 10 IC card 11 Storage area 20 Business operator terminal 21 Reading control part 22 Delivery request reception part 23 Write control part 30 Shop front terminal 31 Reading control part 32 Delivery status confirmation part 33 Display control part 40 Business server

JP 2001-319276 A

Claims (5)

An information processing apparatus that can access a server device that manages the delivery status of each article in association with a delivery number unique to the article,
Reading means for reading the delivery number from a portable storage medium in which the delivery number of a specific article is written;
Obtaining means for obtaining a delivery status corresponding to the delivery number read by the reading means from the server device;
Display control means for displaying the delivery status acquired by the acquisition means on a display unit;
Equipped with a,
The display control unit causes the display unit to display a selection screen for selecting a delivery number for which a delivery status is acquired when the reading unit reads a plurality of delivery numbers,
The information processing apparatus , wherein the acquisition unit acquires a delivery status corresponding to a delivery number selected from the selection screen from the server apparatus. The information processing apparatus according to claim 1 , wherein the display control unit displays an operation element indicating each delivery number read by the reading unit so as to be selectable in the selection screen. The reading means reads the delivery number and delivery information related to delivery of an article corresponding to the delivery number from the portable storage medium,
Wherein the display control unit, an information processing apparatus according to operator representing each shipping information said reading means has read, to claim 1 or 2, selectively displayed on the selection screen. The delivery information includes at least type information indicating the type of the article,
The information processing apparatus according to claim 3 , wherein the display control unit displays an operation element representing various types of information read by the reading unit in a selectable manner in the selection screen. A computer of an information processing apparatus that can access a server apparatus that manages the delivery status of each article in association with a delivery number unique to the article;
Reading means for reading the delivery number from a portable storage medium in which the delivery number of a specific article is written;
Obtaining means for obtaining a delivery status corresponding to the delivery number read by the reading means from the server device;
Display control means for displaying the delivery status acquired by the acquisition means on a display unit;
To function ,
The display control unit causes the display unit to display a selection screen for selecting a delivery number for which a delivery status is acquired when the reading unit reads a plurality of delivery numbers,
The acquisition unit is a program for acquiring a delivery status corresponding to a delivery number selected from the selection screen from the server device .

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