JP2004210409A - Delivery management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To securely inform that a recipient receives a cargo by a simple method. <P>SOLUTION: This delivery management system manages confirmation of receiving a delivery object on which a delivery slip 60 is bonded. In this delivery management system, an IC label 6 capable of writing and reading information in a non-contact manner is bonded on the delivery slip 60. The system is provided with a microphone 71 in which sound information indicating that the delivery object is received when the delivery object is received by delivery destination is inputted, a portable terminal unit 70 writing the sound information inputted through the microphone 71 into the IC label 6, and a delivery situation management server 30 managing reception of the delivery object by the delivery destination using the sound information written in the IC label 6 by the portable terminal unit 70. <P>COPYRIGHT: (C)2004,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a delivery management system for managing receipt confirmation of a delivery to be delivered with a delivery slip attached thereto.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, when shipping a package using a courier service or the like, the sender of the package goes to a store of a delivery company and requests delivery of the package there.
[0003]
In recent years, luggage delivery has also been accepted at convenience stores and private shops located all over the country, and luggage senders also request delivery of luggage at such convenience stores and private shops. You can do it.
[0004]
FIG. 4 is a diagram showing an example of a general delivery slip used in the home delivery service.
[0005]
As shown in FIG. 4, a delivery slip generally used for the home delivery service includes an area 101 for entering a delivery destination of a package, the name and address of a sender, a telephone number, and a product name of the package, and a delivery form for the package. Area 102 for designating a time zone to be delivered, an area 103 for entering a delivery destination code capable of identifying a delivery destination area of the package, and an area 103 provided for each delivery slip to manage the package by a delivery company. Areas 104a and 104b in which the slip numbers are described, an area 105 for entering a delivery fee, and an area 106 for the recipient of the package to press the receipt stamp. The delivery slip is made up of a plurality of sheets, which are copied with each other. After predetermined items are entered, the slips are attached to the baggage and given to the sender and the store that has received the delivery.
[0006]
Hereinafter, a method of delivering a package using the delivery slip shown in FIG. 4 will be described.
[0007]
FIG. 5 is a diagram for describing a method of delivering a package using the delivery slip shown in FIG.
[0008]
When the sender 110 brings the package to be shipped to the collection branch 131 of the delivery company, the collection branch 131 is required to enter a delivery slip as shown in FIG. In this delivery slip, a slip number assigned to each delivery slip to manage the package is described in each of the areas 104a and 104b. In general, the slip number is directly written in the area 104a as a number. The slip number is described in the area 104b by bar code information. Further, for example, in a case where the sender 110 is a department store or a company, and there are a large number of packages that the sender 110 requests for shipment, at the collection branch 131, when the package is collected by the sender 110 under the sender 110 There is also.
[0009]
The sender 110 stores the name, address, and telephone number of the recipient 140 to which the package is to be delivered, and the name, address, telephone number, and product name of the sender 110 in the delivery slip area 101 shown in FIG. When the delivery time is specified together with the entry, the time zone is specified in the area 102.
[0010]
In the pickup branch 131, a delivery destination code for identifying a delivery destination area is entered in the area 103 based on the delivery destination address entered in the area 101, and a delivery fee is entered in the area 105.
[0011]
When predetermined items are entered in the delivery slip, the delivery slip is attached to the package, and one of a plurality of sheets constituting the copy-type delivery slip is passed to the sender 110 as a copy. When the delivery of the package is received at the collection branch 131 in this way, the collection branch 131 reads the barcode information described in the area 104b of the delivery slip, and the slip number represented by this barcode information. Is sent to the host computer 134. In the host computer 134, the slip number sent from the collection branch 131, code information capable of identifying the collection branch 131, and the date and time when the slip number was sent from the collection branch 131 are used as reception information in the collection branch 131. By being registered, it is managed that the package sent by the sender 110 to the recipient 140 has been accepted at the collection branch 131.
[0012]
Thereafter, all the luggage deposited at the collection branch 131 is once collected at the terminal 132. Also, when the luggage deposited at the collection branch 131 is collected at the terminal 132, the bar code information described in the area 104b of the delivery slip is read, and the slip number represented by the bar code information is read by the host computer. 134. As a result, the host computer 134 manages that the package sent by the sender 110 to the recipient 140 has been collected at the terminal 132.
[0013]
In the terminal 132, the package is delivered to the delivery branch 133 in charge of delivery in the area specified by the delivery destination code according to the delivery destination code entered in the area 103 of the delivery slip.
[0014]
When the package is delivered to the delivery branch 133 and the package is received at the delivery branch 133, the delivery branch 133 reads the barcode information described in the area 104b of the delivery slip attached to the received package. The slip number represented by the bar code information is sent to the host computer 134. In the host computer 134, the slip number sent from the delivery branch 133, code information capable of identifying the delivery branch 133, and the date and time when the slip number was sent from the delivery branch 133 are used as reception information in the delivery branch 133. By the registration, it is managed that the package sent by the sender 110 to the recipient 140 has been received at the delivery branch 133.
[0015]
Thereafter, at the delivery branch 133, the package is delivered to the recipient 140 based on the information such as the address of the delivery destination written on the delivery slip, and the recipient 140 receives the delivered package and also receives a copy of the delivery slip. Is pressed on one area 106 of a plurality of sheets constituting the image.
[0016]
When the delivery of the package to the recipient 140 is completed, the delivery branch 133 receives the delivery slip with the receipt stamp on the area 106.
[0017]
After that, the barcode information described in the area 104b of the delivery slip on which the receipt stamp is pressed is read, and the slip number represented by the barcode information is sent to the host computer 134. In the host computer 134, the slip number sent from the delivery branch 133, code information capable of identifying the delivery branch 133, and the date and time when the slip number was sent from the delivery branch 133 are registered as delivery completion information. Thus, it is managed that the parcel sent by the sender 110 is received by the receiver 140. The delivery slip for which the reception stamp has been pressed in the area 106 is stored in the delivery branch 133.
[0018]
In the delivery method as described above, if the inquiry is made as to whether the package has been delivered to the recipient, if the inquired package has been delivered to the recipient, the delivery slip with the receipt stamp pressed is displayed. The presentation will indicate that the package is being delivered to the recipient.
[0019]
In addition, the delivery slip with the receipt stamp pressed is image-filed, and if it is asked whether the package has been delivered to the recipient, the delivery slip that has been image-filed is read out, and the delivery slip read as an image Has been considered to indicate that the package is being delivered to the recipient.
[0020]
In addition, as a technology for notifying the sender that the package has been delivered to the recipient, a technology of notifying the sender by e-mail when the package has been delivered to the recipient has been considered. (See Patent Document 1).
[0021]
[Patent Document 1]
JP-A-2002-60020
[Problems to be solved by the invention]
However, as described above, the delivery slip on which the receipt stamp is pressed is image-filed, and when it is inquired whether the package has been delivered, the image-filed delivery slip is read and read as an image. If the delivery slip is presented to indicate that the package has been delivered to the recipient, there is a problem in that the delivery slip must be image-filed, which takes time and effort.
[0023]
Also, the receipt stamp pressed on the delivery slip will prove that the package has been delivered to the recipient, but since the receipt stamp can be pressed by anyone other than the recipient of the package, Even if the receipt is pressed on the delivery slip, the recipient is not necessarily receiving the package, and a person other than the recipient may receive the package and press the receipt, In this case, there is a problem that the recipient has received the package even though the recipient has not received the package.
[0024]
In the case where the sender is notified by e-mail that the package has been delivered to the recipient, the user who does not use the e-mail may be notified that the package has been delivered to the recipient. There is a problem that can not be.
[0025]
SUMMARY OF THE INVENTION The present invention has been made in view of the above-mentioned problems of the conventional technology, and has a simple method and a delivery method capable of reliably notifying that a recipient has received a package. The purpose is to provide a management system.
[0026]
[Means for Solving the Problems]
In order to achieve the above object, the present invention provides
A delivery management system for managing receipt confirmation of a delivery item to which a delivery slip is attached and delivered,
The delivery slip includes an RF-ID medium capable of writing and reading information in a non-contact state,
Receiving information input means for receiving, when the delivery is received at a delivery destination, reception information indicating that the delivery has been received;
Information writing means for writing the reception information input via the reception information input means to the RF-ID medium;
And a delivery status management means for managing that the delivery has been received at a delivery destination using the reception information written to the RF-ID medium by the information writing means.
[0027]
Further, the RF-ID medium is written with information capable of identifying a delivery slip provided with the RF-ID medium.
[0028]
Further, the delivery status management means, when inquired as to whether or not the delivery has been received at the delivery destination, and stores the reception information in an RF-ID medium provided in a delivery slip attached to the delivery. Is written, the receipt information is used to notify that the delivery has been received at the delivery destination.
[0029]
Further, the RF-ID medium is detachably provided on the delivery slip.
[0030]
(Action)
In the present invention configured as described above, in a delivery management system that manages receipt confirmation of a delivery to which a delivery form is attached and delivered, writing and reading of information on the delivery form in a non-contact state are performed. A possible RF-ID medium is provided detachably, and when the delivery is received at the delivery destination, when reception information indicating that the delivery has been received is input via the reception information input means, The information writing means writes the reception information input via the reception information input means to the RF-ID medium provided on the delivery slip attached to the delivery received at the delivery destination. Thereafter, the delivery status management means uses the reception information written to the RF-ID medium by the information writing means to manage that the delivery is received at the delivery destination, and the delivery is managed. When it is inquired whether or not it was received at the delivery destination, and when the receiving information is written on the RF-ID media provided on the delivery slip attached to the delivery, the receiving information is used. Then, the user is notified that the delivery has been received at the delivery destination.
[0031]
As described above, when the delivery is received at the delivery destination, the reception information indicating that the delivery is received is provided by the RF-ID provided on the delivery slip attached to the delivery received at the delivery destination. Since it is written on the media, when it is asked whether the delivery is received at the delivery destination, if the receiving information is written on the RF-ID media provided on the delivery slip attached to the delivery, If so, the receipt information is used to notify that the delivery has been received at the destination, whereby the recipient of the delivery is identified, and the delivery is received at the destination. Can be easily and reliably notified.
[0032]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
[0033]
FIG. 1 is a diagram showing an embodiment of the delivery management system of the present invention.
[0034]
In this embodiment, as shown in FIG. 1, a delivery slip 60 to which an IC label 6 capable of writing and reading information in a non-contact state is affixed and affixed to a delivery, and a store for receiving and delivering the delivery Reader / writers 12-1 to 12-n which are respectively provided in 10-1 to 10-n and which write and read information in a non-contact state with respect to the IC label 6 attached to the delivery slip 60; 50 and terminals 11-1 to 11-n provided in the stores 10-1 to 10-n and managing information read by the reader / writers 12-1 to 12-n, respectively. A microphone 71, which is a receiving information input unit carried by the delivery person of the delivery and to which voice is input, and the voice input via the microphone 71 is brought into non-contact with the IC label 6 attached to the delivery slip 60. Write And the mobile terminal 70 is an information writing means, and a delivery status management server 30 for managing delivery status of delivery items to be delivered between the store 10-1 to 10-n as the delivery status database 40.
[0035]
Hereinafter, a delivery method in the delivery management system configured as described above will be described.
[0036]
FIG. 2 is a diagram showing an example of the delivery slip 60 shown in FIG.
[0037]
As shown in FIG. 2, the delivery slip 60 shown in FIG. 1 has an area 1 for entering the destination of the package, the name and address of the sender, a telephone number and the name of the package, and a time for delivering the package. An area 2 for specifying a band, an area 3 for entering a delivery destination code capable of identifying a delivery destination area of a package, and a slip number assigned to a delivery slip for managing a package by a delivery company. Are provided, and an area 5 for entering a delivery fee is provided. The delivery slip 60 is affixed to a package after predetermined items are entered. A slip number for specifying the delivery slip 60 is written on a sheet constituting the delivery slip 60, and an IC label 6 capable of writing and reading information in a non-contact state is releasably attached. I have. The area 2 for specifying the time zone for delivering the package is provided as needed.
[0038]
FIG. 3 is a diagram for explaining a delivery method using the delivery slip 60 shown in FIG. 2 in the delivery management system shown in FIG. 1, and delivery of a delivery is received at the store 10-1. This shows a case where the delivered product is delivered from the store 10-2 to the recipient.
[0039]
When the shipper 81 brings the package to be shipped to the store 10-1 of the delivery company, entry of the delivery slip 60 as shown in FIG. 2 is requested at the store 10-1. Further, for example, in a case where the sender 81 is a company or a department store and there are a large number of packages that the sender 81 requests for shipment, the store 10-1 collects the packages under the sender 81. In some cases.
[0040]
The sender 81 sends the name, address, and telephone number of the recipient 82 to which the package is to be delivered, the name, address, telephone number, and product name of the sender 81 in the area 1 of the delivery slip 60 shown in FIG. When the delivery time is specified in addition to the entry or printing in the field 2, the time zone is specified in the area 2.
[0041]
In the store 10-1, the delivery destination code for identifying the delivery destination area is entered in the area 3 based on the delivery destination address entered in the area 1, and the delivery fee is entered in the area 5.
[0042]
When predetermined items are entered in the delivery slip 60, the delivery slip 60 is attached to the package, and a copy of the delivery slip 60 is passed to the sender 81 as needed. When the delivery of the package is received at the store 10-1, the reader / writer 12-1 provided at the store 10-1 changes the slip number written on the IC label 6 of the delivery slip 60. At the same time, predetermined information is written to the IC label 6 as needed. The slip number read by the reader / writer 12-1 is transmitted to the delivery status management server 30 via the network 50 together with a store code capable of identifying the store 10-1. In the delivery status management server 30, the slip number transmitted from the store 10-1, the store code capable of identifying the store 10-1, and the date and time when the information was transmitted from the store 10-1 are displayed. By being registered in the delivery status database 40 as reception information in the store 10-1, it is managed that the package sent by the sender 81 to the recipient 82 is received in the store 10-1. The IC label 6 is written by the reader / writer 12-1 with a store code capable of identifying the store 10-1 and information such as the date and time when the package was received at the store 10-1. It is also conceivable that information on a delivery source or a delivery destination, information on a package, and the like are written on the IC label 6 as delivery information.
[0043]
In the store 10-1, the luggage is transferred to the store 10-1 at the terminal 11-1 by using the slip number read from the IC label 6 attached to the delivery slip 60 by the reader / writer 12-1. The received data is managed as reception data 13-1. At this time, the terminal 11-1 manages the reception data 13-1 using a storage means such as a hard disk or a floppy disk.
[0044]
Thereafter, all luggage deposited in the store 10-1 is once collected in a terminal (not shown). At this time, one of a plurality of sheets constituting the copy-type delivery slip is stored in the store 10-1 as a copy. Also, when the luggage deposited in the store 10-1 is collected at the terminal, the information written on the IC label 6 attached to the delivery slip 60 is read and sent to the delivery status management server 30. In the delivery status management server 30, the sent information and the date and time are registered in the delivery status database 40, whereby it is managed that the packages sent by the sender 81 to the recipient 82 are collected in the terminal. .
[0045]
In the terminal, the package is delivered to the store 10-2 in charge of delivery in the area specified by the delivery destination code according to the delivery destination code entered in the area 3 of the delivery slip.
[0046]
When the baggage is delivered to the store 10-2 and the baggage is received at the store 10-2, the reader / writer 12-2 provided at the store 10-2 forms a delivery slip 60 attached to the received baggage. The information written on the attached IC label 6 is read, and the read information is sent to the delivery status management server 30 via the network 50. As described above, the slip number is written on the IC label 6, and this slip number is read by the reader / writer 12-2. The slip number read by the reader / writer 12-2 is transmitted to the delivery status management server 30 via the network 50 together with a store code capable of identifying the store 10-2. In the delivery status management server 30, the slip number transmitted from the store 10-2, the store code capable of identifying the store 10-2, and the date and time when the information was transmitted from the store 10-2 are displayed. By being registered in the delivery status database 40 as reception information in the store 10-2, it is managed that the package sent by the sender 81 to the recipient 82 is received in the store 10-2. Further, the reader / writer 12-2 writes a store code capable of identifying the store 10-2 and information such as the date and time when the package was received at the store 10-2 on the IC label 6.
[0047]
Thereafter, the package is delivered from the store 10-2 to the recipient 82 by the delivery person 83 based on the information such as the delivery address written on the delivery slip 60.
[0048]
When the package is delivered to the recipient 82, first, the delivery person 83 peels off the IC label 6 attached to the delivery slip 60, and then the microphone 83 connected to the portable terminal 70 carried by the delivery person 83 Then, the recipient 82 speaks that the package has been received.
[0049]
The voice input via the microphone 71 is sent to the portable terminal 70 carried by the delivery person 83, and when the mobile terminal 70 is brought close to the IC label 6 in this state, the voice input via the microphone 71 is The information is written on the IC label 6 by the portable terminal 70 together with the input time. It is also conceivable that the receiver 82 speaks to the microphone 71 connected to the mobile terminal 70 that the package has been received while the mobile terminal 70 is close to the IC label 6.
[0050]
When the delivery of the package to the recipient 82 is completed, the delivery person 83 peels off the delivery slip 60 and brings back the IC label 6 on which the voice of the recipient is written to the store 10-2.
[0051]
Thereafter, the information written on the IC label 6 is read by the reader / writer 12-2 provided in the store 10-2, and the read information is transmitted to the delivery status management server 30. -2, it is managed as delivery completion data 14-2. As described above, the slip number is written on the IC label 6, and the voice of the recipient 83 is written by the portable terminal 70 together with the input time of the voice. 12-2. The information read by the reader / writer 12-2 is transmitted to the delivery status management server 30 via the network 50 together with a store code capable of identifying the store 10-2. In the delivery status management server 30, the slip number, the shop code capable of identifying the shop 10-2, the voice of the recipient 82, and the input time sent from the shop 10-2 are delivered as delivery completion information. The parcel is registered in the situation database 40, thereby managing that the parcel sent by the sender 81 to the receiver 82 is accepted by the receiver 82. In the store 10-2, the slip number read from the IC label 6, the voice of the recipient 82, and the input time of the voice are associated with each other and registered as delivery completion data 14-2. Be managed.
[0052]
As described above, the delivery status of the package to be delivered is managed by using the IC label 6 attached to the delivery slip 60 attached to the package to be delivered.
[0053]
In the above-described delivery method, when it is inquired whether the package has been delivered to the recipient 82, the delivery status database 40 is referred to. When the recipient 82 receives the package, the voice of the recipient 82 indicating the fact is registered in the delivery status database 40, and the voice is extracted from the delivery status database 40 and notified to the inquirer, This indicates that the recipient 82 has received the package.
[0054]
As a specific process, the inquiry about the package is performed using the slip number of the delivery slip 60 affixed to the package. When the delivery of the package is accepted at the store 10-1, the delivery slip 60 is attached to the package, and one of the sheets constituting the delivery slip 60 is passed to the sender 81. Since the delivery slip 60 has a slip number 4 that can identify the delivery slip 60, the sender 81 uses this slip number 4 to make an inquiry about the package.
[0055]
When the inquiry about the package is made, it is searched in the delivery status management server 30 whether the delivery completion data associated with the slip number specified by the sender 81 is registered, and the delivery completion data is registered. In this case, the voice of the recipient 82 included in the delivery completion data is extracted and notified to the sender 81.
[0056]
In this way, whether or not the recipient 82 has received the package is proved by voice, and when the inquiry is made by telephone, the voice of the recipient 82 is directly transmitted to the sender 81 via the telephone line. Will be sent.
[0057]
The information written on the IC label 6 attached to the delivery slip 60 is thereafter erased and reused.
[0058]
In the present embodiment, the voice information is written on the IC label 6 and the delivery status of the delivery is managed using the voice information. It is conceivable that the sign 82 is used to manage the delivery status of the delivery using the image information based on the sign.
[0059]
Further, in the present embodiment, the case where the IC label 6 is detachably attached to the delivery slip 60 has been described as an example. However, the present invention is not limited to this. In this case, an RF-ID medium such as an IC tag capable of writing and reading information in a non-contact state is stored in the storage section, and a delivery status is written on the RF-ID medium, and a delivery slip 60 is stored. May be configured to be separable by perforations or the like, an RF-ID medium such as an IC tag may be attached to one of the separable pieces, and the delivery status may be written on the RF-ID medium.
[0060]
【The invention's effect】
As described above, according to the present invention, in a delivery management system for managing receipt confirmation of a delivery to be delivered with a delivery slip attached thereto, the delivery slip is an RF that can write and read information in a non-contact state. -Provided with an ID medium, when the delivery is received at the delivery destination, the reception information input means for inputting the reception information indicating that the delivery was received, and the input via the reception information input means; Information writing means for writing the received information to the RF-ID medium, and a delivery status for managing that the delivery has been received at the destination using the received information written to the RF-ID medium by the information writing means. Because of the configuration including the management means, when it is inquired whether or not the delivery has been received at the delivery destination, the RF-ID mail provided on the delivery slip attached to the delivery is inquired. If the receiving information is written in the mail, the receiving information will be used to notify that the delivery has been received at the delivery destination, so that anyone other than the recipient can be notified. Despite receiving the delivery, the recipient is no longer recognized as having received the delivery, and it is possible to easily and reliably notify that the delivery has been received at the delivery destination.
[Brief description of the drawings]
FIG. 1 is a diagram showing an embodiment of a delivery management system of the present invention.
FIG. 2 is a diagram showing an example of a delivery slip shown in FIG.
FIG. 3 is a diagram for explaining a delivery method using the delivery slip shown in FIG. 2 in the delivery management system shown in FIG. 1;
FIG. 4 is a diagram showing an example of a general delivery slip used in the home delivery service.
FIG. 5 is a view for explaining a method of delivering a package using the delivery slip shown in FIG. 4;
[Explanation of symbols]
6 IC labels 10-1 to 10-n Stores 11-1 to 11-n Terminals 12-1 to 12-n Reader / writers 13-1 and 13-2 Acceptance data 14-2 Delivery completion data 30 Delivery status management server 40 Delivery status database 50 Network 60 Delivery slip 70 Mobile terminal 71 Microphone 81 Sender 82 Recipient 83 Delivery person

Claims (4)

A delivery management system for managing receipt confirmation of a delivery item to which a delivery slip is attached and delivered,
The delivery slip includes an RF-ID medium capable of writing and reading information in a non-contact state,
Receiving information input means for receiving, when the delivery is received at a delivery destination, reception information indicating that the delivery has been received;
Information writing means for writing the reception information input via the reception information input means to the RF-ID medium;
Delivery management means for managing that the delivery has been received at a delivery destination by using the reception information written on the RF-ID medium by the information writing means. system. The delivery management system according to claim 1,
A delivery management system, wherein information capable of identifying a delivery slip including the RF-ID medium is written in the RF-ID medium. In the delivery management system according to claim 1 or claim 2,
The delivery status management means, when asked whether the delivery has been received at the delivery destination, writes the reception information on an RF-ID medium included in a delivery slip attached to the delivery. If the delivery information has been received, the delivery management system notifies that the delivery has been received at the delivery destination using the reception information. The delivery management system according to any one of claims 1 to 3,
The delivery management system, wherein the RF-ID medium is provided detachably on the delivery slip.

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