JP5934415B1 - Device management support system, device management support server, device management support method and program - Google Patents

Abstract

[PROBLEMS] To provide equipment management support technology for supporting inspection, recording, reporting, etc. for equipment owners, managers, etc., for commercial air conditioning equipment. A device management support system includes a client terminal that requests device management support, a device management support server that supports device management, and a database associated with the device management support server. The system is a facility table that holds information about the facilities where the devices to be managed are placed. The database uniquely identifies the facility ID for uniquely identifying the facility and the device administrator. And a facility table having a facility access code that functions as a login password required when registering an inspection result from a client terminal, and a device table that holds information on devices to be managed. [Selection] Figure 3A

Description

  The present invention relates to a device management support technology.

  In recent years, awareness of environmental issues has increased. For example, based on the Freon Recovery and Destruction Law established in April 2002, commercial air conditioners have been enforced since October 2002, and it is obliged to collect and destroy CFCs when disposing of equipment.

  In Patent Document 1 below, a cleaning method for an air conditioner that uses carbon dioxide as a working refrigerant, the filling step fills the refrigeration cycle with carbon dioxide, and the release step fills the refrigeration cycle after the filling step. In the repetitive step, it is proposed that the unit operation is performed at least once when the filling step and the discharging step are unit operations.

JP 2008-039308 A

  By the way, the “Freon Emission Control Law” enforced in April 2015 obliges equipment managers to inspect, record, report, etc. for commercial air conditioning equipment and commercial refrigeration equipment. Has been.

  However, with regard to the current commercial air conditioners, etc., it has not been possible for the owners and managers of the equipment to inspect, record, report, etc., and no countermeasures have been established.

  In view of the above-mentioned problems, the present invention provides equipment management support technology for supporting inspection, recording, reporting, etc. for equipment owners and managers, etc., for air conditioning equipment for business use. With the goal.

  According to one aspect of the present invention, a device management support includes a client terminal that requests support for device management, a device management support server that supports device management, and a database associated with the device management support server. The database is a facility table that holds information on facilities where devices to be managed are arranged, and uniquely identifies facility IDs for uniquely identifying facilities and device managers. A facility table having a user ID to be identified, a facility access code functioning as a login password required when registering an inspection result from the client terminal, and a device table holding information on devices to be managed Before the initial registration, a device ID that does not include a system name and uniquely identifies a device to be managed and a corresponding device number A device table having a number and the user ID, wherein the device management support server is created based on information in the facility table, the facility ID, the user ID, and the facility access A medium having information including a URL to the device management support server and the management number, created based on the information in the device table, while transmitting a building code list comprising codes to the client terminal side A facility / device registration processing unit that urges the client terminal to attach the medium to a management target device by transmitting to the client terminal side, and the medium is identified by the URL by reading the medium on the client terminal side. An input screen for initial registration obtained by accessing the device management support server, wherein the building Receiving the facility access code input on an input screen having an input area for inputting the corresponding facility access code from the service list, receiving the user ID by the management number, and using the user ID and the facility access code, the facility ID And sending the facility ID to the client terminal to prompt input of a system name in the client terminal, and corresponding to the system name in the device table based on a response of the system name from the client terminal And an initial registration processing unit that registers device information including the facility ID to be provided.

  According to the present invention, the management support target device can be managed with high accuracy by associating the management support target device with the medium on the client terminal side and the device management support server side. Conveniently, the medium is coded.

  The managed device includes one outdoor unit and at least one indoor unit subordinate to the one outdoor unit in one system, and the initial registration processing unit first sets an initial unit on the outdoor unit side. The registration process is prompted, and then the corresponding initial registration process on the indoor unit side is prompted.

  Furthermore, the device obtained by accessing the device management support server specified by the URL by reading the coded medium after the initial registration process in which the system name is written in the device table An input screen obtained on the basis of a table, and an inspection item having an inspection content of the equipment input on the input screen having an input area for inputting the facility access code, an inspection type, and an input area for an inspector The information of the list is acquired from the check item table provided in the database so that it can be identified for each target device, and the inspection item is sent to the client terminal, thereby prompting the inspection of the device at the client terminal. It has the simple inspection process part characterized by it.

  The database includes a user table having a user ID uniquely identifying a client and a contact information of the client terminal, and a profile table having information related to billing to the client. To do.

  The user ID of the device table is associated with the user ID of the facility table, and the device table further has a parent device ID that is an ID of an outdoor unit that is a parent in the case of an indoor unit. It is characterized by.

  A device management support server in a device management support system, comprising: a client terminal that requests support for device management; a device management support server that supports device management; and a database associated with the device management support server. The database is a facility table that holds information on facilities where devices to be managed are arranged, and a facility ID for uniquely identifying a facility and a user ID for uniquely identifying a manager of the device A facility table that has a facility access code that functions as a login password required when registering the inspection result from the client terminal, and a device table that holds information on devices to be managed before initial registration Includes a device ID that does not include a system name and uniquely identifies a device to be managed, and a corresponding device number. A device table having a physical number and the user ID, and the device management support server is created based on information in the facility table, the facility ID, the user ID, and the facility A medium that transmits a building code list including an access code to the client terminal side, and includes information including a URL to the device management support server and the management number, created based on the information in the device table Is transmitted to the client terminal side, and the facility / device registration processing unit that prompts the client terminal to attach the medium to the managed device, and the medium is read on the client terminal side, An input screen for initial registration obtained by accessing the specified device management support server, The facility access code input on the input screen having an input area for inputting the facility access code corresponding from the code list is received, the user ID is received by the management number, and the facility is identified by the user ID and the facility access code. By receiving the ID and sending the facility ID to the client terminal, the system prompts the client terminal to input a system name, and based on a response of the system name from the client terminal, An apparatus management support server comprising an initial registration processing unit for registering apparatus information including the corresponding facility ID is provided.

  According to another aspect of the present invention, device management including a client terminal that requests support for device management, a device management support server that supports device management, and a database associated with the device management support server. A device support method in a support system, wherein the database is a facility table holding information on a facility where a device to be managed is arranged, and a facility ID for uniquely identifying the facility, Holds a facility table having a user ID that uniquely identifies an administrator, a facility access code that functions as a login password required when registering inspection results from the client terminal, and information on devices to be managed Device table that does not include the system name before initial registration and corresponds to the device ID that uniquely identifies the device to be managed A device table having a management number that is a device number and the user ID, and the device management support server creates the facility ID created based on the information in the facility table, A building code list including a user ID and the facility access code is transmitted to the client terminal side, and the URL to the device management support server created based on the information of the device table, the management number, A facility / device registration processing step for urging the client terminal to attach the medium to a management target device by transmitting the medium having information including the information to the client terminal side, and reading the medium on the client terminal side For initial registration obtained by accessing the device management support server specified by the URL Receiving the facility access code input on the input screen having an input area for inputting the corresponding facility access code from the building code list, receiving the user ID by the management number, and the user ID The facility ID is received by the facility access code, and the facility ID is transmitted to the client terminal to prompt the input of the system name in the client terminal, based on the response of the system name from the client terminal, The device management support method is characterized by performing an initial registration processing step of registering device information including the facility name and the facility ID corresponding to the system name in the device table.

  The present invention may be a program for causing a computer to execute the device management support method described above, or a computer-readable recording medium for recording the program.

  According to the present invention, it is possible to provide equipment management support technology for supporting inspection, recording, reporting, etc., for equipment owners, managers, and the like regarding commercial air-conditioning equipment.

It is a functional block diagram which shows the example of 1 structure of the apparatus management assistance system used for apparatus management assistance techniques, such as a commercial air conditioning apparatus by one embodiment of this invention. It is a functional block diagram which shows the example of 1 structure of a terminal. It is a functional block diagram which shows the example of 1 structure of an apparatus management assistance server. It is a functional block diagram which shows the example of 1 structure of the process part of an apparatus management assistance server. It is a figure which shows an example of the data contained in QR Code. It is a figure showing an example of a system flow of a device management support system centering on a device management support server. It is a figure showing an example of a system flow of a device management support system centering on a device management support server. It is a figure which shows the example of 1 structure of each table in the database group in the apparatus management assistance system by this Embodiment. It is a figure which shows the example of 1 structure of each table in the database group in the apparatus management assistance system by this Embodiment. It is a figure which shows the example of 1 structure of each table in the database group in the apparatus management assistance system by this Embodiment. It is a figure which shows the example of 1 structure of each table in the database group in the apparatus management assistance system by this Embodiment. It is a sequence diagram which shows an example of the user registration process which a user registration process part performs. It is a sequence diagram showing an example of facility / device registration processing performed by the facility / device registration processing unit. It is a figure following FIG. It is a sequence diagram which shows an example of the initial registration process which an initial registration process part performs. It is a figure following FIG. It is a sequence diagram which shows an example of the simple inspection registration process which a simple inspection process part performs. It is a flowchart figure which shows the outline | summary of a process of the apparatus management assistance server by this Embodiment. It is a flowchart figure which shows an example of the flow of an initial registration process. It is a figure which shows the example of 1 structure of the list | wrist for a facility registration. It is a figure which shows an example of the initial registration procedure (outdoor unit) shown from the client terminal side. It is a figure which shows an example of the initial registration procedure (indoor unit) shown from the client terminal side following FIG. It is a figure which shows an example of the simple inspection procedure shown from the client terminal side. It is a figure which shows an example of the use application form from a client side. It is an example of a building code (facility access code) list, and shows an example of an initial registration reply form from the client side. It is a figure which shows an example of 1 structure of a refrigerant | coolant leak inspection and maintenance record book which is an example of a management ledger. It is a figure which shows an example of a refrigerant | coolant leak simple check check sheet. It is a figure which shows an example of a refrigerant | coolant leak regular inspection check sheet. It is a figure which shows an example of the input / output process screen by the system administrator in the display part (browser) of an apparatus management assistance server, and is a figure which shows an example of a login screen. It is a figure which shows the example of a screen during a login process. It is a figure which shows an example of the screen which displayed the user list. It is a figure which shows an example of a user registration screen, and is a figure which shows the example of an input interface for registering into the system the information sent from the client with the signature. It is a figure which shows the example of a display of a facility list. It is a figure which shows the example of a display of a facility registration screen. It is a figure which shows the example of a display of the apparatus list in a commercial refrigeration air conditioning apparatus medical chart system. It is a figure which shows the display screen which completed the download of QR code from FIG. It is a figure which shows the example of a display of the apparatus registration screen filled up by an initial registration process. It is a figure which shows the example of a screen display based on the refrigerant | coolant leak inspection / maintenance record book (management ledger) shown in FIG.

In this specification, the system refers to, for example, a set of one outdoor unit and one or more indoor units connected thereto.
Hereinafter, a device management support technology according to an embodiment of the present invention will be described in detail with reference to the drawings.

FIG. 1 is a functional block diagram showing a configuration example of a device management support system used in a device management support technology such as a commercial air conditioner according to an embodiment of the present invention.
As shown in FIG. 1, the device management support system A according to the present embodiment includes, for example, a device management support server 1 for supporting device management and various tables associated with the device management support server 1. , A database (DB) group 3, a client terminal (terminal of an owner who manages the air conditioning equipment) 5, 5,... Connected to the equipment management support server 1, and equipment maintenance (inspection and repair) And a maintenance (inspection) person terminal 7 owned by a maintenance company that performs the above.

As shown in FIG. 2, the terminals 5 and 7 have, for example, a display unit 5-1, a storage unit 5-2, a processing unit 5-3, an input unit 5-4, and a communication unit 5-5. For example, as shown in FIG. 3A, the device management support server 1 includes a DB search unit 1-1 that searches the associated database, an input / output unit 1-2, and a processing unit 1-3. , A display unit (browser) 1-4, a communication unit 1-5, and a storage unit 1-6 including a PW management unit 1-6a that manages passwords. As illustrated in FIG. 3B, the processing unit 1-3 includes a user registration processing unit 1-3-1 (SUB1), a facility / equipment registration processing unit 1-3-2 (SUB2), and an initial registration processing unit 1-3. 3 (SUB3) and a simple inspection processing unit 1-3-4 (SUB4).

  As shown in FIG. 4, the QR code described later encodes data including the URL of the device management support server 1 and a management number that is a unique device number described in a ledger described later in FIG. It is a thing. Note that it is legally determined that one ledger in FIG. 21 is required per system. Here, a medium encoded in a QR code or the like has been described as an example, but encoding is not essential.

  FIG. 13 is a flowchart showing an outline of processing according to the present embodiment. First, the process is started (step S11: Start), and in step S12, the administrator side receives the application form and the facility registration list from the user side. In step S13, the administrator processes the data. In step S14, the administrator side sends the initial device registration reply form (list including the building code list) and the QR label shown in FIG. 20 to the user side. Send it. In step S15, initial registration is performed on the user side, and in step S16, simple inspection is performed on the user side. In step S17, the manager who has received the above results completes the management ledger, and the process ends. (End).

  5A and 5B (hereinafter also referred to as FIG. 5) are diagrams showing an example of a system flow of the device management support system A centering on the device management support server 1. FIG. FIG. 2 is a diagram schematically and as a whole showing what processing each component device shown in FIG. 1 performs in each of the subsystems described below. In the portion indicated by the device management support server (D-Flons), a client terminal (user), a customer C (screen and processing of the device management support server), and a database DB are shown. An example of processing is shown divided by processing of the processing unit shown in FIG. 3B.

  In addition, in FIG. 5, although there is a part explaining the example which is performed by printed matter or manual work, in practice, it can be performed by exchanging electronic data or information processing, and manual work can be saved as much as possible. Needless to say. Such an invention also falls within the scope of the present invention.

  FIGS. 6A to 6D (hereinafter also referred to as FIG. 6) are diagrams showing a configuration example of each table in the database group 3 in the device management support system A according to the present embodiment. In FIG. 6, whether it is stored in advance in TB1 to TB12 which are tables used in the processing from SUB1 to SUB4 shown in FIG. 3B and FIG. 5, and in the storage unit 1-6 of the device management support server 1, or the like. Alternatively, master tables MT1 to MT9 that are separately stored in the database are provided.

  The user table TB1 holds a user ID such as a corporate name and a contact address such as an e-mail address, with a user ID that uniquely identifies a user (device manager or owner) as a key. In addition, a registration date, a corporate name (kana), a password such as a personal identification number for the user who has applied for it, and a final login date and time are arbitrarily provided. The profile table TB2 may mainly hold data necessary for charging a fee for device management support.

  The facility table TB3 is a table for managing facilities such as buildings where devices are installed, and is associated with the user ID of the user table TB1 using the facility ID for uniquely identifying the facility as a key. It has a user ID and a facility access code that functions as a login password required when registering the inspection result from the client terminal. In addition, the facility name, location (location), facility manager, owner, etc. Information may be held.

  The device table TB4 has a management number that is a device number and a user ID, with a device ID that uniquely identifies a device to be managed as a key. The user ID is associated with the user ID of the facility table TB3. In addition, in the case of an indoor unit, the parent device ID is the ID of the outdoor unit that is the parent.

  The device table TB4 has the above-described configuration in the processing stage of the facility / device registration processing SUB2, but the system name to the facility ID are added by the initial registration processing SUB3. In the item I1 to be added, a system name for specifying an indoor unit group connected to one outdoor unit, various pieces of information regarding equipment, and a facility ID are added. The facility ID of the device table TB4 is associated with the facility ID of the facility table TB3.

  The maintenance table TB5 is a table related to inspection, and stores a management number (associated with TB4), equipment ID (associated with TB4), work date, inspection result, repair contents, etc., using a maintenance ID as a key. The cage. Further, it is associated with a maintenance supplier table TB11 described later by the supplier name.

  The maintenance link table TB6 is a table for linking the maintenance table TB5 and a check result table TB10, which will be described later, with a maintenance ID that uniquely identifies maintenance using the link ID as a key. The maintenance link table TB6 is provided with a maintenance ID, a device ID, and a check list ID.

  The inspection checklist link table TB8 is unique with the equipment classification ID and the inspection / maintenance classification ID indicating the inspection / maintenance classification such as simple inspection, using the link ID between the outdoor unit and the indoor unit as a key. It has a list ID.

  The check item table TB9 is linked to the inspection checklist link table TB8 by the checklist ID using the check item ID as a key, and this table is set according to the inspection check result by the refrigerant leak simple inspection check sheet described later with reference to FIG. TB9 is created. The arrangement order indicates the arrangement order of the answer contents of the check result items in the check result table TB10 with the result ID as a key with respect to the question contents.

  In relation to the facility / equipment registration process SUB2, the database further includes a maintenance company table TB11 for maintenance and a maintenance company link table TB12. The facility ID of the maintenance company link table TB12 is linked to the facility ID of the facility table TB3. In addition, the maintenance trader ID is associated with the maintenance trader ID of the maintenance trader table TB11.

  Further, the master tables MT1 to MT9 include a usage master table MT1 in which usage IDs and usage names of devices are associated with each other, device classification, outdoor unit main (1), and indoor unit A device classification master table MT2 provided with a sub flag (0) and a use refrigerant master table MT3 in which a use refrigerant ID and a use refrigerant (name) are associated with each other are provided in association with the initial registration process SUB3. It has been.

  In association with the simple inspection process SUB4, the inspection / maintenance classification master table MT4, inspection content master table MT5, refrigerant leakage inspection result master table MT6, failure cause master table MT7, failure location master table MT8, repair content master table MT9 Is provided, and processing related to simple inspection can be performed.

  The database configuration is not limited to the above, and the design can be arbitrarily changed.

  FIG. 7 is a sequence diagram illustrating an example of user registration processing performed by the user registration processing unit 1-3-1 illustrated in FIG. 3B. The description will be made with reference to other drawings as appropriate.

  First, in step S1-1, the client (which may be a client terminal) 5 sends the device management support server 1 with data or a sheet describing items in an application form as shown in FIG. 19, for example (sending or faxing). To do. In FIG. 19, columns for describing a client name such as a corporate name, a contact address such as an address, and a delivery destination such as an invoice are provided. By filling these fields, the user on the device management support server 1 side is provided. Apply for registration. In step S1-2, on the device management support server 1 side, the administrator inputs user information described in the application form in the input / output unit 1-2, and sends the user information to the processing unit 1-3. The processing unit 1-3 creates a user table TB1 shown in FIG. 6 (step S1-3), and stores the table TB1 in the database 3 group.

  In these processes, the client side may write information on each item of the sheet shown in FIG. 19 and then send it to the administrator side by FAX or the like, or the client terminal 5 may input the information shown in FIG. Electronic data may be transmitted to the device management support server 1 side after being input in 5-4, and the user table TB1 may be automatically created based on the input items. The following processing is the same.

  Similarly, the processing unit 1-3 creates a profile table TB 2 from the user's address and billing information for management support, and stores this table TB 2 in the database group 3.

  The above processing is processing corresponding to processing L1 and processing L2 in FIG. 5, whereby user information and billing information can be used on the device management support server 1 side.

  Next, the facility / device registration processing SUB2 performed by the facility / device registration processing unit 1-3-2 will be described with reference to FIGS. The facility registration list as shown in FIG. 15 is transmitted from the client terminal 5 to the device management support server 1, for example, by e-mail (step S2-1). The list for facility registration includes, for example, the owner of the management support target device (such as an air conditioner), the owner's address, the name of the facility such as the building where the device is installed, the address of the facility, the number of outdoor units (number of systems) , The name of the person responsible for managing the equipment, contact information of the person responsible for the management (phone number, e-mail address, etc.) Yes.

  First, the information on the facility registration list is displayed on the display unit 1-4 of the device management support server 1, and in step S2-2, the information on the facility registration list is input by the input / output unit 1-2. In 1-3, the facility information is registered in the facility table TB3 (step S2-3). Through this process, the facility table TB3 can be created and stored in the database. Next, in steps S2-4 and S2-5, information on the maintenance company is registered in the maintenance company table TB11. In steps S2-6 and S2-7, records for the number of systems described in the facility registration list (FIG. 15) are created in the device table TB4. Here, as shown in FIG. 6, in the facility / equipment registration process SUB2, the only items registered in the equipment table TB4 are the equipment ID that is automatically assigned, the corresponding management number, and the user ID. At this stage, the other items cannot be described because the buildings are not specified.

  When these pieces of information are returned to the processing unit 1-3, a registration completion screen is displayed on the display unit 1-4 in step S2-8. The above processing corresponds to the processing of L3 and L4 in FIG.

  Next, the building code list reply sheet shown in FIG. 20 and, for example, a QR label on which a QR code (see FIG. 4) is written are created.

  First, the facility table TB3 in the database is referred to, where a facility is selected, and the processing unit 1-3 outputs a building code (facility access code) list in which the facility is associated with the facility access code (step S2). -9). In step S2-10, the processing unit 1-3 specifies a facility access code to identify a facility (ID), and acquires a facility access code corresponding to the facility ID in the facility table TB3 (step S2-11). In step S2-12, the facility name, address, and facility access code are written in a CSV file and displayed on the display unit 1-4. This processing corresponds to the processing from L5 to L7 in FIG. By this processing, a building code list reply sheet as shown in FIG. 20 can be created (step S2-12).

Next, referring to the device table TB4 of the database, here, the device is selected, and the processing unit 1-3 selects the QR URL output (step S2-13). In step S2-14, the device is selected. The ID is referred to in the device table TB4. Then, the corresponding management number of the device table TB4 is acquired by the DB search unit 1-1 or the like, and the processing unit 1-3 uses the management number to use the URL of the device management support server 1 as shown in FIG. And a management code of the device are created, and a QR label containing the QR code is created (step S2-16). This processing corresponds to the processing from L8 to L10 in FIG.
This completes the facility / device registration process.

Here, as indicated by L11 in FIG. 5, a device administrator or the like affixes the QR label acquired from the device management support server 1 side to the target device (outdoor unit). I also have a building code list.
This form includes various modifications such as mailing of a QR label and printing out of electronic data sent.

  Next, the initial registration processing SUB3 performed by the initial registration processing unit 1-3-3 will be described with reference to FIG. 10, FIG. 11, and FIG. Until this initial registration process, the device and the facility are not associated with each other, but by performing the initial registration, the device (management number) and the facility (facility ID) are associated with each other. it can.

  First, the process is started (FIG. 14: Step S21), and as shown in FIG. 16, the QR code of the QR label attached to the outdoor unit is read (Step S22) and displayed on the display unit 5-1 of the client terminal 5. The QR code reading unit 5-3a decodes (step S23), and acquires and displays the URL using the management number shown in FIG. 4 as a parameter (step S24, step S3-1). By accessing this URL (step S25), the device management support server 1 can be accessed. In steps S3-2 and S3-3, information on the device table TB4 is acquired based on the management number included in the QR code. Here, if the system name is blank in the device table TB4, the initial registration screen is returned to the client terminal 5, and the upper part of FIGS. Such a screen is displayed (step S3-4). Next, in step S3-5, the management number, building code (facility access code), and used device classification input from the client terminal 5 are transmitted to the device management support server 1 side.

As a specific example, the user inputs a corresponding building code (facility access code) from the above-described building code list, selects a use device classification (here, an outdoor unit), and presses an OK button.
The above processing corresponds to L12 in FIG.

  Next, in steps S3-6 and S3-7, the user ID is acquired with the management number of the device table TB4. Next, in steps S3-8 and S3-9, the facility ID is acquired from the facility table TB3 based on the user ID and the building code (facility access code). Next, in step S3-10, the facility ID and the used device classification (device classification ID) are registered in the device table TB4. Next, in steps S3-11 and S3-12, the main flag is acquired by referring to the device classification master table MT2 from the device classification ID. When the main flag is 1, it is main, and when it is 0, it is sub. This process corresponds to L13 in FIG.

  As shown in FIG. 11, in step S3-12 of FIG. 10, depending on whether the main flag returned to the server is “1” main or “0” sub, either the upper side or the lower side That process will be performed.

  When the main flag is “0” sub, it is processing on the indoor unit side. In steps S3-21 and S3-22, all system names are acquired from the equipment table TB4 based on the facility ID, and the client terminal 5 17 displays the system name selection screen shown in the lower part of FIG. 17 (step S3-23). In response to the processing on this screen, in step S3-24, the selected system and device ID are returned to the device management support server 1, and in step S3-25, the system name and device ID (= indoor) are stored in the device table TB4. The system name can be added to the device table TB4 by registering the parent device ID of the outdoor unit that is the parent device of the machine. In step S3-26, the display unit 5-1 of the client terminal 5 is prompted to display a registration completion screen.

When the main flag is “1” main, it is processing on the outdoor unit side, and in step S3-27, the display unit 5-1 of the client terminal 5 is based on the operation on the system name input screen in the lower diagram of FIG. Then, the input system name is received by the device management support server 1 (step S3-28), and the system name is registered in the device table TB4 (step S3-29). Further, the display unit 5-1 of the client terminal 5 is prompted to display a registration completion screen (step S3-30).
As a result, the client can know that the initial registration has been completed.

  Further, when a reply sheet for initial registration as shown in FIG. 20, for example, is sent from the client terminal 5 to the administrator side (step S3-31), the administrator side displays information on the reply sheet on the screen. In step S3-33, data indicated by I1 in FIG. 6 from the equipment manufacturer to the filling amount can be registered in the equipment table TB4. When registration is completed, a registration completion screen is displayed on the display screen of the device management support server (step S3-34).

  16 and 17, the client terminal 5 displays a screen for prompting selection of the system name. When the system name is input and the OK button is pressed, the outdoor unit and the indoor unit are selected. Initial registration is completed. The device type, serial number, etc. are entered in the management ledger and sent to the device management support server 1 side.

As described above, the device table TB4 is completed, and the initial registration process SUB3 is completed, so that the facility table TB3 and the device table TB4 can be linked by the user ID.
The above is the processing corresponding to L14 to L18 in FIG.

  Next, when the system name is registered by the above process, the simple inspection process SUB4 can be performed.

  FIG. 12 shows a sequence diagram of the simple inspection process SUB4. First, in step S 4-1, the client terminal 5 reads a QR code having the contents shown in FIG. 4 and transmits the URL to the device management support server 1. The parameter at this time is the management number of the device table TB4. In steps S4-2 and S4-3, the device information of the device table TB4 is acquired from the management number. In step S4-4, if the system name can be acquired, an inspection registration screen is sent to the client terminal 5. FIG. 18 is a diagram illustrating an example of an inspection registration screen displayed on the client terminal 5.

  Here, in accordance with the building code (facility access code), the inspection (maintenance) classification can be selected. The lower diagram of FIG. 12 is a sequence diagram showing the flow of processing when the selection of the inspection (maintenance) category is simple inspection.

  That is, in the client terminal 5, the management number, inspection / maintenance classification, and inspection company stored in the client terminal 5 are transmitted to the device management support server 1 (step S4-11). In steps S4-12 and S4-13, the device management support server 1 refers to (searches) the device table TB4 and acquires a device classification ID using the management number as a key. The equipment classification ID is a classification of business equipment 8 such as a refrigerator, an air conditioner, and a refrigerator. In step S4-14, the device management support server 1 registers the inspection and maintenance category and the trader name in the maintenance table TB5. Further, in steps S4-15 and S4-16, check items are acquired from the check list link table TB8 and the check item table TB9 using the device classification ID and the check and maintenance category. In step S4-17, the check item screen shown in the lower part of FIG. 18 is returned to the client terminal 5.

  By this processing, the inspection content registration screen shown in the lower diagram of FIG. 18 can be displayed on the display unit 5-1 of the client terminal 5. This process corresponds to L19 to L21 in FIG.

  Next, by inputting the inspection result at the client terminal 5, the management number, inspection contents, and inspection result are transmitted to the device management support server 1 in step S 4-18. In step S4-19, the device management support server 1 registers the inspection content and the inspection result in the maintenance table TB5. Next, in step S4-20, the inspection result is registered in the maintenance link table TB6 and the check result table TB10, and the result is returned in step S4-21. Next, a registration completion screen is returned to the client terminal 5 in step S4-22.

  By this processing, it is possible to display on the display unit 5-1 of the client terminal 5 that the inspection result registration is completed. This processing corresponds to L22 to L23 in FIG.

  FIG. 21 is a diagram illustrating a configuration example of a device management ledger, and FIG. 22 is a diagram illustrating an example of a simple check sheet regarding refrigerant leakage when an air conditioner is used as an example of the device. The check items and check results for the device on April 9 can be provided to the client. FIG. 23 is a diagram illustrating an example of a more detailed inspection check sheet such as a periodic inspection.

  As shown in FIG. 21, the refrigerant leak check / maintenance record book (management ledger) contains information such as device manager, device location, operation manager, name and address of service provider such as inspection, system name, device type, etc. In addition to the GWP value of the main refrigerant, the work date, details of inspection / maintenance, inspection results, etc. are described in detail. By holding this data, it is possible to assist the client in submitting a report.

  FIG. 22 is an example of the refrigerant leak simple check check sheet, and the check items and check of the outdoor unit and the indoor unit, along with the control number, year, facility name, system name, inspection method, equipment type, serial number, etc. Results are recorded.

  FIG. 23 is an example of a check sheet in the case of periodic inspection, and it is possible to deal with more detailed periodic inspection than simple inspection.

  24 to 33 are diagrams illustrating examples of input / output processing screens by the system administrator in the display unit (browser) 1-4 of the device management support server. FIG. 24 is an example of a login screen, and the user can log in to the system by inputting a user name and a password.

  FIG. 25 is a diagram illustrating an example of a screen during login processing, in which a list of registered users is displayed based on the user table TB1 or the like, a facility list is displayed based on the facility table TB3, and a device list is displayed in the device table. It can be displayed based on TB4.

  FIG. 26 is a diagram showing an example of a screen on which a user list is displayed from the screen of FIG. In the display example shown in FIG. 26, the user ID, administrator name, mail address, postal code, address, telephone number, person in charge name, correction information, device addition information, and the like are displayed as a list.

FIG. 27 is a diagram illustrating an example of a user registration screen, and is a diagram illustrating an example of an input interface for registering information sent from a client with a signature in the system.
Here, a user ID input field, an administrator name input field, a password input field, a mail address input field, and an address input field are provided.

  FIG. 28 is a diagram illustrating a display example of a facility list, in which an administrator name, a facility name, an access code, a postal code, an address, a telephone number, an operation manager name, an operation manager phone number, E-mail addresses, correction information, device addition information, etc. are displayed in a list. It is a list of the facility table TB3 and can be newly registered. The next facility registration is possible from this screen.

  FIG. 29 is a diagram showing a display example of the facility registration screen. In this interface, an administrator name, facility ID, facility name, address, telephone number, operation manager, manager phone number, etc. can be input. it can.

FIG. 30 is a diagram showing a display example of a device list in the commercial refrigeration air conditioning equipment chart system, for example, a device list of a building is displayed.
Here, a device ID, a facility and facility name, a system name, a management number, a device classification, a facility manufacturer, an installation date, and the like are displayed. In addition, a button for downloading the URL output for QR code of SUB2 is provided, which corresponds to the processing of L8 to L10 in FIG.

  FIG. 31 is a diagram showing a display screen in which the download of the QR code is completed from FIG. 30, and the downloaded file and a file acquisition button are displayed in the lower left.

  FIG. 32 is a diagram showing a display example of a device registration screen that is filled by the processing of SUB3. In FIG. 32, equipment ID, system name, equipment classification, equipment manufacturer name, installation date, equipment model, equipment serial number, equipment use, rated output, refrigerant used, filling corresponding to equipment ID and equipment number You can enter the amount. This corresponds to the processing of L17 to L18 in FIG.

  FIG. 33 is a diagram showing a screen display example based on the refrigerant leakage inspection / maintenance record book (management ledger) shown in FIG. This display example is provided with display fields for owner information, device information, and inspection history.

  The owner information display column corresponds to the information shown in the upper left column of the management ledger, the device information display column corresponds to the information shown in the upper right column of the management ledger, and the inspection history display column corresponds to the information in the management ledger. Corresponds to the information shown in the bottom column. The inspection history column can be newly added at any time. This screen display allows the administrator to know detailed information at any time.

  As described above, according to the present embodiment, equipment management support technology for supporting inspection, recording, reporting, etc. for equipment owners and managers, etc., for air conditioning equipment for business use. Can be provided.

  The processing and control described above may be performed by software processing by CPU (Central Processing Unit) or GPU (Graphics Processing Unit), ASIC (Application Specific Integrated Circuit) or FPGA (Field Programmable Hardware) by FPGA (Field Programmable Hardware processing). it can.

  In the above-described embodiment, the configuration and the like illustrated in the accompanying drawings are not limited to these, and can be changed as appropriate within the scope of the effects of the present invention. In addition, various modifications can be made without departing from the scope of the object of the present invention.

  Each component of the present invention can be arbitrarily selected, and an invention having a selected configuration is also included in the present invention.

  In addition, a program for realizing the functions described in the present embodiment is recorded on a computer-readable recording medium, and the program recorded on the recording medium is read into a computer system and executed to execute processing of each unit. May be performed. The “computer system” here includes an OS and hardware such as peripheral devices.

  Further, the “computer system” includes a homepage providing environment (or display environment) if a WWW system is used.

  The “computer-readable recording medium” refers to a storage device such as a flexible medium, a magneto-optical disk, a portable medium such as a ROM and a CD-ROM, and a hard disk incorporated in a computer system. Furthermore, the “computer-readable recording medium” dynamically holds a program for a short time like a communication line when transmitting a program via a network such as the Internet or a communication line such as a telephone line. In this case, a volatile memory in a computer system serving as a server or a client in that case, and a program that holds a program for a certain period of time are also included. The program may be a program for realizing a part of the above-described functions, or may be a program that can realize the above-described functions in combination with a program already recorded in a computer system. At least a part of the functions may be realized by hardware such as an integrated circuit.

  The present invention is applicable to a device management support apparatus.

A ... device management support system, 1 ... device management support server, 1-1 ... DB search unit, 1-2 ... input / output unit, 1-3 ... processing unit, 1-3-1 (SUB1) ... user (client) Registration processing unit, 1-3-2 (SUB2) ... Facility / equipment registration processing unit, 1-3-3 (SUB3) ... Initial registration processing unit, 1-3-4 (SUB4) ... Simple inspection processing unit, 1- DESCRIPTION OF SYMBOLS 4 ... Display part, 1-5 ... Communication part, 1-6 ... Memory | storage part, 1-6a ... PW management part, 3 ... Database (DB) group, 5 ... Client terminal, 5-1 ... Display part, 5-2 ... storage section, 5-3 ... processing section, 5-4 ... input section, 5-5 ... communication section, 7 ... maintenance (inspection) person terminal.

Claims (8)

A device management support system having a client terminal that requests support for device management, a device management support server that supports device management, and a database associated with the device management support server,
The database is
A facility table that holds information on a facility where a device to be managed is arranged, a facility ID for uniquely identifying a facility, a user ID for uniquely identifying a manager of the device, and the client terminal A facility table having a facility access code that functions as a login password required when registering inspection results from
A device table that holds information on devices to be managed, and before initial registration, does not include a system name, and a device ID that uniquely identifies a device to be managed, and a management number that is the number of the corresponding device And a device table having the user ID,
The device management support server
A building code list that is created based on the information in the facility table and includes the facility ID, the user ID, and the facility access code is transmitted to the client terminal side, and based on the information in the device table. By sending the created medium having information including the URL to the device management support server and the management number to the client terminal side, the medium on the client terminal side is pasted to the management target device. Encouraging facility / equipment registration processing unit,
An input screen for initial registration obtained by accessing the device management support server specified by the URL by reading the medium on the client terminal side, and corresponding to the facility from the building code list Receiving the facility access code entered on the input screen having an input area for entering the access code;
The user ID is received by the management number, the facility ID is received by the user ID and the facility access code,
By sending the facility ID to the client terminal, it prompts for the input of the system name in the client terminal,
An initial registration processing unit that registers device information including the system name and the facility ID corresponding to the system name based on a response of the system name from the client terminal; Management support system. The managed device includes, in one system, one outdoor unit and at least one indoor unit subordinate to the one outdoor unit,
The initial registration processing unit
2. The apparatus management support system according to claim 1, wherein first the initial registration process on the outdoor unit side is prompted, and then the initial registration process on the corresponding indoor unit side is prompted. Furthermore, after the end of the initial registration process in which the system name is written in the device table,
An input screen obtained based on the device table obtained by accessing the device management support server specified by the URL by reading the medium, and an input area for inputting the facility access code; Check items provided in the database so that the information of the inspection item list having the inspection contents of the device input on the input screen having the inspection type and the input area of the inspector can be specified for each target device. The apparatus according to claim 1, further comprising a simple inspection processing unit that is obtained from a table and sends an inspection item to the client terminal to prompt inspection of the apparatus at the client terminal. Management support system. The database is
A user table having a user ID that uniquely identifies the client and a contact information of the client terminal;
A device management support system according to any one of claims 1 to 3, further comprising a profile table having information related to billing to the client.   The user ID of the device table is associated with the user ID of the facility table, and the device table further has a parent device ID that is an ID of an outdoor unit that is a parent in the case of an indoor unit. The device management support system according to any one of claims 1 to 4. A device management support server in a device management support system, comprising: a client terminal that requests support for device management; a device management support server that supports device management; and a database associated with the device management support server. ,
The database is
A facility table that holds information on a facility where a device to be managed is arranged, a facility ID for uniquely identifying a facility, a user ID for uniquely identifying a manager of the device, and the client terminal A facility table having a facility access code that functions as a login password required when registering inspection results from
A device table that holds information on devices to be managed, and before initial registration, does not include a system name, and a device ID that uniquely identifies a device to be managed, and a management number that is the number of the corresponding device And a device table having the user ID,
The device management support server
A building code list that is created based on the information in the facility table and includes the facility ID, the user ID, and the facility access code is transmitted to the client terminal side, and based on the information in the device table. By sending the created medium having information including the URL to the device management support server and the management number to the client terminal side, the medium on the client terminal side is pasted to the management target device. Encouraging facility / equipment registration processing unit,
An input screen for initial registration obtained by accessing the device management support server specified by the URL by reading the medium on the client terminal side, and corresponding to the facility from the building code list Receiving the facility access code entered on the input screen having an input area for entering the access code;
The user ID is received by the management number, the facility ID is received by the user ID and the facility access code,
By sending the facility ID to the client terminal, it prompts for the input of the system name in the client terminal,
An initial registration processing unit that registers device information including the system name and the facility ID corresponding to the system name based on a response of the system name from the client terminal; Management support server. A device support method in a device management support system comprising a client terminal that requests support for device management, a device management support server that supports device management, and a database associated with the device management support server,
The database is
A facility table that holds information on a facility where a device to be managed is arranged, a facility ID for uniquely identifying a facility, a user ID for uniquely identifying a manager of the device, and the client terminal A facility table having a facility access code that functions as a login password required when registering inspection results from
A device table that holds information on devices to be managed, and before initial registration, does not include a system name, and a device ID that uniquely identifies a device to be managed, and a management number that is the number of the corresponding device And a device table having the user ID,
The device management support server
A building code list that is created based on the information in the facility table and includes the facility ID, the user ID, and the facility access code is transmitted to the client terminal side, and based on the information in the device table. By sending the created medium having information including the URL to the device management support server and the management number to the client terminal side, the medium on the client terminal side is pasted to the management target device. Encouraging facility / equipment registration process steps;
An input screen for initial registration obtained by accessing the device management support server specified by the URL by reading the medium on the client terminal side, and corresponding to the facility from the building code list Receiving the facility access code entered on the input screen having an input area for entering the access code;
The user ID is received by the management number, the facility ID is received by the user ID and the facility access code,
By sending the facility ID to the client terminal, it prompts for the input of the system name in the client terminal,
An initial registration processing step of registering device information including the system name and the facility ID corresponding to the system name based on a response of the system name from the client terminal; Management support method.   A program for causing a computer to execute the device management support method according to claim 7.

Images