JP5807318B2 - Mobile terminal device, operation log management device, operation log collection system, operation log collection program, and operation log collection method - Google Patents

Description

  The present invention relates to a mobile terminal device, an operation log management device, an operation log collection system, an operation log collection program, and an operation log collection method, which are operation log acquisition target devices.

  While various portable terminal devices typified by smartphones are being developed, the operability is one of the important appealing factors for customers. Therefore, when developing new mobile terminal devices and application software for mobile terminal devices, multiple subjects gathered in one place and then operated the mobile terminal device to observe the operation status and ease of use. The operability is confirmed by hearing (see, for example, Non-Patent Document 1).

Mobile phone verification service “Keitai Lab”, [Online], December 01, 2011, Internet <URL: http: //www.ktai-labo.com/main_service/smartphone.html>

  However, in the conventional operability confirmation test method, there are place, time, and numerical restrictions on collecting a plurality of subjects in one place for operation confirmation, and the number of monitors and monitor conditions are limited. There is a problem such as.

  The present invention has been made in view of the above circumstances, and is not limited to place, time, and number of people, and is a portable terminal device and operation log management device that can confirm the operability of the portable terminal device for a wide range of users. It is an object to provide an operation log collection system, an operation log collection program, and an operation log collection method.

The present invention employs the following means in order to solve the above problems.
The mobile terminal device according to the present invention is a mobile terminal device having an input interface, an information input unit that detects information input via the input interface, and a log generation unit that outputs the input information as an operation log And a storage unit that collects the output operation log, and a transmission permission determination unit that prompts the user to determine whether or not the operation log can be transmitted based on a predetermined threshold value. The collected operation log is transmitted when the transmission permission determination unit determines that the operation log can be transmitted.

  According to the present invention, the acquisition of the operation log and the transmission to the outside are executed with the consent of the user, so that the intended operation log can be transmitted reliably.

  Moreover, the mobile terminal device according to the present invention is the mobile terminal device, wherein the threshold value is a non-operation time of the input interface or a maximum amount of the operation log to be collected.

  According to the present invention, it is not necessary for the user to determine whether or not the operation log can be transmitted, and the operation log can be transmitted more preferably.

  Further, the mobile terminal device according to the present invention is the mobile terminal device, and when the threshold is the maximum amount of the operation log to be collected, the transmission permission / inhibition determining unit is configured to store the operation log by the user. It is characterized by not permitting transmission refusal.

  According to the present invention, the operation log can be more suitably transmitted to the outside without storing the operation log in the mobile terminal device more than necessary.

  Further, the mobile terminal device according to the present invention is a mobile terminal device, and when there is an untransmitted operation log, a re-sendability determination unit that prompts the user to determine handling of the untransmitted operation log. And the unsent operation log is transmitted to the outside when it is determined by the re-sendability determination unit that the unsent operation log can be transmitted due to the user's operation. .

  Even if the operation log is not transmitted for some reason, the present invention can be used without wasting the operation log as much as possible.

  Moreover, the mobile terminal device according to the present invention is the mobile terminal device, wherein the information input unit detects a state change due to an incoming call or incoming mail.

  The present invention can also manage event occurrence information such as incoming calls and incoming mails as operation logs.

  An operation log management device according to the present invention is an operation log management device that collects an operation log of a mobile terminal device used by a user via a network, and specifies an operation test to be performed on the mobile terminal device. An operation for generating a parameter file and collecting the operation log based on the identification information, the second identification information for specifying a user who performs the operation test, and the third identification information for specifying the mobile terminal device An installer generation unit that generates an installer for installing a log collection program in the mobile terminal device, a reception processing unit that stores an operation log transmitted from the mobile terminal device, and the collected information based on each identification information And an output processing unit that calls an operation log.

  According to the present invention, an operation test of a mobile terminal device can be performed for each user who is a mobile terminal device and a monitor, and the collected operation logs can be managed respectively.

  The operation log management device according to the present invention is the operation log management device, which generates fourth identification information and a personal identification number for specifying the mobile terminal device, and these are incorporated in the installer. The mobile terminal device further comprises an automatic log-in unit that collates the fourth identification information and the personal identification number transmitted from the mobile terminal device to determine whether or not the mobile terminal device can be connected.

  In the present invention, when the operation log collection program is installed in the mobile terminal device, the fourth identification information and the personal identification number are notified to the mobile terminal device, so that the login process when connecting from the mobile terminal device to the operation log management device Can be carried out easily and safely.

  The operation log collecting program according to the present invention allows an operation log management device that causes a portable terminal device having an input interface to function as the portable terminal device according to the present invention and collects an operation log of the form terminal device via a network. It is made to function as an operation log management device according to the present invention.

  Moreover, the operation log collection system according to the present invention includes the mobile terminal device according to the present invention and the operation log management device according to the present invention.

  The operation log collection method according to the present invention is an operation log collection method for collecting an operation log of a mobile terminal device used by a user via a network by an operation log management device, which is performed on the mobile terminal device. A parameter file is generated based on first identification information for identifying an operation test, second identification information for identifying a user who performs the operation test, and third identification information for identifying the mobile terminal device, and the operation An installer generation step for generating an installer for installing an operation log collection program for collecting logs in the portable terminal device in the operation log management device, and information input via the input interface of the portable terminal device Information input step for detecting an error and a log for outputting the output input information as an operation log Generating step, a storing step for collecting the output operation log, a transmission permission determination step for prompting the user to determine whether or not the operation log can be transmitted based on a predetermined threshold, and the user operation A transmission / reception step of transmitting the collected operation log to the outside and receiving the operation log transmitted from the mobile terminal device when it is determined that the operation log can be transmitted. And

  According to the present invention, the acquisition of the operation log and the transmission to the outside are executed with the consent of the user, so that the intended operation log can be transmitted reliably.

  According to the present invention, the operability of the mobile terminal device can be confirmed with respect to a wide range of users without being limited to the place, time, and number of people.

It is a block diagram which shows the operation log collection system which concerns on the 1st Embodiment of this invention. It is a flowchart which shows the operation log collection method which concerns on the 1st Embodiment of this invention. It is a block diagram which shows the operation log collection system which concerns on the 2nd Embodiment of this invention. It is a flowchart which shows the operation log collection method which concerns on the 2nd Embodiment of this invention.

(First embodiment)
A first embodiment according to the present invention will be described with reference to FIGS. 1 and 2.
The operation log collection system 1 according to the present embodiment includes a plurality of smartphones (mobile terminal devices) 2 on which an operation test is performed, and an operation log management server (operation log management device) 3.

  The smartphone 2 includes an operating system OS for performing necessary processing, a memory 5 for storing various programs and data, a processor 6 for performing processing according to the operating system OS and various programs, and a touch panel (input interface) 7. And a network interface 8 that manages connection with the network NW.

  The operating system OS of the smartphone 2 includes, as known functional blocks, an installation unit 10 for installing the application program AP from the outside, an application execution unit 11 for executing the application program AP, an information input unit 12, data, and the like. And an upload unit 13 for transmitting to the outside.

  The information input unit 12 receives input information input via the touch panel 7 for processing by the operating system OS and application program AP as detection information of a pressure sensor and an acceleration sensor (not shown) arranged inside the touch panel 7. Process. For example, in the ANDROID (registered trademark) OS, it corresponds to an “event listener”.

  In addition to the operating system OS, the smartphone 2 is installed with an operation log collection program P01 including a log generation unit 15 as a functional block, a storage unit 16, a transmission availability determination unit 17, and an upload status confirmation unit 18. ing.

  The log generation unit 15 is an extension of a part of the function of the operating system OS that notifies the AP of input information input by the user via the touch panel 7, and is based on an operation test specified in advance. When the application program AP is activated, it is input to the touch panel 7 by the user and input information output from the information input unit 12 is output to the application program AP as an operation log.

  The storage unit 16 collects the output operation log and stores it in the memory 5. Note that the memory 5 is not limited to the internal memory, and may be an external memory (not shown) connected to the smartphone 2.

  When uploading the operation log stored in the memory 5 to the operation log management server 3, the transmission permission / inhibition determining unit 17 confirms the transmission permission in order to prompt the user to determine whether or not to transmit the operation log based on a predetermined threshold. A screen is displayed on the touch panel 7.

  As a threshold for inquiring whether transmission is possible, the non-operation time of the touch panel 7 (for example, when no operation is performed for 5 seconds), or the maximum amount of operation logs to be collected (for example, the maximum number of operation log lines) ). When the non-operation time of the touch panel 7 is set, the confirmation screen is displayed when the non-operation time is exceeded, or in the case of the maximum amount of operation logs to be collected, the collection amount exceeds the threshold value. However, when the threshold is the maximum amount of operation logs to be collected, the transmission permission / inhibition determining unit 17 does not allow the user to refuse to transmit operation logs when the collected operation logs exceed the threshold.

  The upload unit 13 uploads the collected operation log to the operation log management server 3 when it is determined by the transmission permission determination unit 17 that the operation log can be transmitted due to the user's operation. The upload status confirmation unit 18 connects to the operation log management server 3 and confirms whether or not the operation log has been uploaded.

  The operation log management server 3 includes a private server 20 that is not directly connected to the smartphone 2, a public server 21 that is connected to the smartphone 2 via the network NW, and a DB server 22 that stores operation logs. Yes. These are connected to each other. These may be physically integrated.

  The private server 20 is connected to a memory 23 in which various programs and data are stored, a processor 25 that performs processing according to the various programs, and other servers 21 and 22 and a personal computer PC such as an operation tester. And a LAN interface 26 for managing the network.

  The private server 20 is installed with not only an operating system (not shown) but also an operation log collection program P02 including an installer generation unit 27 as a functional block, an output processing unit 28, and an upload status display unit 30. Yes.

  The installer generating unit 27 collects the first identification information (ID1) that identifies the operation test to be performed on the smartphone 2, the second identification information (ID2) that identifies the user who performs the operation test, and the smartphone 2 that collects the operation log. A parameter file (not shown) is generated on the basis of the third identification information (ID3) for specifying the operation ID, and an installer (not shown) for installing the operation log collection program P01 for collecting operation logs on the smartphone 2 is generated. To do.

  At this time, the 4th identification information (ID4) and personal identification number (PW) for specifying the smart phone 2 which communicates are produced | generated. These are incorporated into the installer, a unique URL (Uniform Resource Locator) is assigned, and placed in a folder (not shown) in the DB server 22 specified based on each identification information (ID1, ID2, ID3).

  When the operation test includes a plurality of tasks, the first identification information (ID1) may be further divided into identification information for each task.

  The output processing unit 28 performs a process of calling a desired operation log from the DB server 22 based on each identification information (ID1, ID2, ID3). Then, the upload status display unit 30 performs processing for transmitting the output operation log to the personal computer PC.

  The public server 21 includes a memory 31 in which various programs and data are stored, a processor 32 that performs processing according to the various programs, a LAN interface 33 that manages LAN connections with the other servers 20 and 22, and a network NW. And a network interface 35 for managing the connection to the network.

  The public server 21 includes an operation log collection program P03 including not only an operating system (not shown) but also an automatic login unit 36 as a functional block, a download processing unit 37, a reception processing unit 38, and an output processing unit 40. Is installed.

  The automatic login unit 36 confirms whether the fourth identification information (ID4) and the personal identification number (PW) transmitted from the smartphone 2 are the same as the combination recorded in advance. While the user is permitted to log in, the smartphone 2 is prompted to input again if different.

  The download processing unit 37 performs processing for transmitting the installer created by the private server 20 based on a request from the smartphone 2.

  The reception processing unit 38 specifies a folder for storing the operation log based on each identification information (ID1, ID2, ID3) transmitted from the smartphone 2, and stores the uploaded operation log in the folder. I do.

  The output processing unit 40 performs a process of calling a desired operation log from the DB server 22 and transmitting it to the smartphone 2 based on each identification information (ID1, ID2, ID3).

  The DB server 22 includes a master for managing basic test information, a master for managing operation test scenarios, a master for managing model information of smartphones to be tested, a master for managing individual smartphones to be lent to a monitor, and an installer generation program Are registered, a master for managing monitor information for operation tests, and a master for managing site information such as an installer download site and an operation log upload site (all not shown).

Next, the operation log collection method according to the present embodiment will be described together with the operations of the operation log collection system 1, the smartphone 2, and the operation log management server 3.
The operation log collection method includes an information registration step (S1), an installer generation step (S2), an installation step (S3), an information input step (S4), a log generation step (S5), and a storage step (S6). A transmission permission / inhibition determination step (S7), a transmission / reception step (S8), an upload status confirmation step (S9), and an operation log confirmation step (S10).

  In the information registration step (S1), the operation tester inputs and transmits the first identification information (ID1), the second identification information (ID2), and the third identification information (ID3) to the private server 20. A threshold value for inquiring whether or not it is possible is set from the personal computer PC, and various master settings are registered in the DB server 22.

  In the installer generation step (S2), the installer generation unit 27 of the private server 20 generates a parameter file based on each identification information (ID1, ID2, ID3). Then, the parameter file and the operation log collection program P01 installed on the smartphone 2 for performing the operation test are packaged, and an installer for installing on the smartphone 2 is generated.

  Then, the fourth identification information (ID4) and the personal identification number (PW) are incorporated into the installer, the installer is placed in the individual folder generated in the folder generation step (S1), and a unique URL (Uniform Resource Locator) is assigned. And this URL is notified to the smart phone 2 by mail.

  In the installation step (S3), the installation unit 10 of the smartphone 2 connects to the received URL, and transmits each identification information (ID2, ID3, ID4) and a personal identification number (PW). The automatic login unit 36 of the public server 21 receives them and collates them with previously recorded identification numbers and passwords.

  If they match as a result of the collation, the download processing unit 37 of the public server 21 downloads the operation log collection program P01 and the installation unit 10 of the smartphone 2 installs the operation log collection program P01.

  The information input step (S4) is started when the user who is a monitor inputs the first identification information (ID1) and starts the operation test. At this time, the application execution unit 11 executes the application program AP and the operation log collection program P01 corresponding to the operation test.

  Operation information input by the user via the touch panel 7 is processed by the information input unit 12 as detection information of a pressure sensor and an acceleration sensor (not shown) arranged inside the touch panel 7. For example, in the ANDROID (registered trademark) OS, the processed information is notified to the application program AP via the “event listener”.

  In the log generation step (S5), the log generation unit 15 of the smartphone 2 outputs input information as an operation log. For example, in the case of an ANDROID (registered trademark) OS, an operation log is created by hooking MotionEvents returned as return values of various events. For text input, an operation log is created from the input character string.

  In the storing step (S <b> 6), the operation log output by the storage unit 16 of the smartphone 2 is stored in the memory 5 of the smartphone 2.

  The transmission permission / non-permission determining step (S7) is performed when the transmission permission / non-transmission determining unit 17 of the smartphone 2 prompts the user whether or not to transmit the operation log based on the threshold when transmitting the operation log stored in the memory 5 to the public server 21. A confirmation screen for whether transmission is possible is displayed on the touch panel 7.

  When the threshold value for inquiring whether transmission is possible is the non-operation time of the touch panel 7, when the non-operation time exceeds the threshold value, or when the maximum amount of operation logs for collecting the threshold value is used, When the collected amount exceeds the threshold, a confirmation screen for whether transmission is possible is displayed. However, if the threshold is the maximum amount of operation logs to be collected and the operation logs to be collected exceed the threshold, the user is not allowed to refuse to send operation logs even if the confirmation screen is displayed. .

  When it is determined by the user that the operation log can be transmitted, the process proceeds to a transmission / reception step (S8). On the other hand, if it is determined that transmission is rejected, the log generation step (S5) and the storage step (S6) are continued.

  In the transmission / reception step (S8), the upload unit 13 of the smartphone 2 connects to the upload site of the public server 21, and transmits each identification information (ID2, ID3, ID4) and a personal identification number (PW).

  In the public server 21, these are received by the automatic log-in unit 36, and collated with a previously recorded identification number and password. If they match, the reception processing unit 38 transmits upload permission information to the smartphone 2.

  Then, the upload unit 13 of the smartphone 2 uploads the collected operation log to the public server 21. The uploaded operation log is stored in a predetermined folder of the DB server 22 by the reception processing unit 38. On the other hand, after uploading, the operation log stored in the memory of the smartphone 2 is deleted.

  In the upload status confirmation step (S9), the upload unit 13 of the smartphone 2 connects to the upload site of the public server 21, and transmits each identification information (ID2, ID3, ID4) and a personal identification number (PW).

  In the public server 21, these are received by the automatic login unit 36 and collated with each identification information (ID 2, ID 3, ID 4) and personal identification number (PW) recorded in advance. If they match, the output processing unit 40 extracts the operation log from the folder specified thereby and transmits it to the smartphone 2.

  In the operation log confirmation step (S10), since the operation tester confirms the operation log via the personal computer PC, the operation log extraction condition (for example, each identification information (ID1, ID2, ID3)) is sent to the private server 20. , The output processing unit 28 of the private server 20 searches for a folder in which a predetermined operation log is stored, and calls the operation log stored in the DB server 22. Then, the operation tester confirms the operation log transmitted to the personal computer PC by the upload status display unit 30.

  Here, when the operation test assumed from the first identification information (ID1) specifying the operation test is clearly different from the content of the uploaded operation log, the operation test performer inquires the user.

  Then, the user performs the upload status confirmation step (S9) again, compares the first identification information (ID1) described therein with the first identification information (ID1) to be executed, and the first identification information (ID1) Whether ID1) is corrected or the corresponding operation test is performed again.

  According to the operation log collection system 1 including the smartphone 2 and the operation log management server 3 and the operation log collection method, the user is requested to confirm when acquiring the operation log or transmitting the operation log to the outside. Since it is executed, the intended operation log can be reliably transmitted.

  Further, since the user is notified of whether or not the operation log can be uploaded based on the threshold value, the user does not have to determine the timing of whether or not the operation log can be transmitted, and the operation log can be transmitted more suitably. In particular, when this threshold is the maximum amount of operation log, the operation log can be transmitted to the outside more suitably without storing the operation log in the smartphone 2 more than necessary.

  In addition, when the operation log collection program P01 is installed in the smartphone 2, the fourth identification information (ID4) and the personal identification number (PW) are notified to the smartphone 2, so that when the smartphone 2 connects to the operation log management server 3 Login processing can be performed easily and safely.

(Second Embodiment)
Next, a second embodiment will be described with reference to FIGS.
In addition, the same code | symbol is attached | subjected to the component similar to 1st Embodiment mentioned above, and description is abbreviate | omitted.
The difference between the second embodiment and the first embodiment is that the operation log collecting program P11 according to the present embodiment is further retransmitted / decided in addition to the operation log collecting program P01 in the first embodiment. 41 is provided.

The operation log collection program P11 is installed in the smartphone 42 by the same process as the operation log collection program P01.
The re-sendability determination unit 41 performs a process of prompting the user to determine how to handle an unsent operation log when an unsent operation log remains in the memory 43 of the smartphone 42.

  Then, the upload unit 13 of the smartphone 42 transmits the untransmitted operation log to the operation log management server 3 when it is determined by the user that the retransmit permission determination unit 41 can transmit the untransmitted operation log.

  The operation log collection method by the operation log collection system 45 further includes a retransmission determination step (S11) and a retransmission step (S12) in addition to the operation log collection method in the first embodiment. .

  In the retransmission determination step (S11), an accident occurred such as communication being interrupted or battery being exhausted while uploading the operation log collected by the smartphone 42 to the public server 21 in the transmission / reception step (S8). Sometimes done. After such a situation, when there is an unsent operation log when the operation log can be transmitted again, the retransmission determination unit 41 determines whether to handle the unsent operation log to the user. Prompt.

  The re-transmission step (S12) proceeds when the user determines to transmit an untransmitted operation log in the re-transmission permission determination step (S11), and the upload unit 13 transmits the untransmitted operation log. .

  According to the operation log collection system 45 including the smartphone 42 and the operation log management server 3 and the operation log collection method, even if the operation log is not transmitted for any reason, the operation log is wasted as much as possible. You can use it without having to.

The technical scope of the present invention is not limited to the above embodiment, and various modifications can be made without departing from the spirit of the present invention.
For example, in the above-described embodiment, the information input unit 12 detects information input via the touch panel 7. However, the present invention is not limited to this, and even if a state change due to an incoming phone call or an incoming mail is detected. I do not care.

  In this case, the operating system OS interrupts the incoming call and incoming mail with priority over the input operation of the touch panel 7, and the log generation unit 15 collects this as an operation log.

  Further, the mobile terminal device is not limited to a smartphone, and may be a mobile phone of another form or a mobile personal computer. The input interface is not limited to a touch panel, and may be a tablet or a keyboard.

1,45 Operation log collection system 2,42 Smartphone (mobile terminal equipment)
3 Operation log management server 7 Touch panel (input interface)
12 information input unit 15 log generation unit 16 storage unit 17 transmission permission / inhibition determination unit 27 installer generation unit 28, 40 output processing unit 38 reception processing unit 41 retransmission permission / inhibition determination unit

Claims (10)

An operation log management device that collects operation logs of mobile terminal devices used by users over a network,
Parameters based on first identification information that identifies an operation test to be performed on the mobile terminal device, second identification information that identifies a user who performs the operation test, and third identification information that identifies the mobile terminal device An installer generating unit for generating an installer for installing the operation log collection program for collecting the operation log in the mobile terminal device, while generating a file;
A reception processing unit for storing an operation log transmitted from the mobile terminal device;
An operation log management device comprising: an output processing unit that calls the collected operation log based on each identification information. While generating the fourth identification information and a personal identification number for specifying the mobile terminal device, these are incorporated in the installer,
The apparatus according to claim 1, further comprising an automatic login unit that collates the fourth identification information and the password transmitted from the mobile terminal device to determine whether or not the mobile terminal device can be connected. Operation log management device. The portable terminal equipment, have a input and output interface,
An information input unit for detecting information input via the input / output interface;
A log generation unit that outputs the input information as an operation log;
A storage for collecting the output operation log;
Based on a predetermined threshold value, a transmission permission / inhibition determining unit that prompts the user to determine whether or not to transmit the operation log;
With
When it is determined that the operation log can be transmitted by the transmission permission determination unit due to the user's operation, the collected operation log is transmitted ,
An operation log collection program for causing a computer to function as the operation log management device according to claim 1 or 2. A portable terminal device having an input / output interface,
An information input unit for detecting information input via the input / output interface;
A log generation unit that outputs the input information as an operation log;
A storage for collecting the output operation log;
A transmission permission / inhibition determining unit that prompts the user to determine whether or not to transmit the operation log based on a predetermined threshold.
When,
With
The mobile terminal device, wherein the collected operation log is transmitted when it is determined that the operation log can be transmitted by the transmission permission determination unit due to the user's operation ;
An operation log collection system comprising: the operation log management device according to claim 1. An operation log collection method for collecting an operation log of a mobile terminal device used by a user via a network by an operation log management device,
Parameters based on first identification information that identifies an operation test to be performed on the mobile terminal device, second identification information that identifies a user who performs the operation test, and third identification information that identifies the mobile terminal device Generate a file and
An installer generating step for generating an installer for installing an operation log collecting program for collecting the operation log in the portable terminal device in the operation log management device;
An information input step of detecting information input via the input / output interface of the mobile terminal device;
A log generation step of outputting the output input information as an operation log;
A storage step of collecting the output operation log;
A transmission permission / prohibition determining step that prompts the user to determine whether or not to transmit the operation log based on a predetermined threshold;
When it is determined that the operation log can be transmitted due to the user's operation, the collected operation log is transmitted to the outside,
A transmission / reception step of receiving the operation log transmitted from the mobile terminal device;
An operation log collecting method characterized by comprising:   6. The operation log collecting method according to claim 5, wherein the threshold value is a non-operation time of the input / output interface or a maximum amount of the operation log to be collected.   The operation log collection according to claim 6, wherein when the threshold is the maximum amount of the operation log to be collected, the transmission permission determination step does not allow the user to refuse to transmit the operation log. Method. While generating the fourth identification information and a personal identification number for specifying the mobile terminal device, these are incorporated in the installer,
8. The mobile terminal device and the operation log management device are connected to each other based on the fourth identification information and the password transmitted from the mobile terminal device. The operation log collection method described in 1. When there is the unsent operation log, a re-sendability determination step that prompts the user to determine handling of the unsent operation log;
A retransmission step of transmitting the unsent operation log to the outside due to the user's operation;
The operation log collecting method according to any one of claims 5 to 8, further comprising: The operation log collecting method according to claim 5 , wherein a state change due to an incoming call or an incoming mail is also detected in the information input step.

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