JP5798475B2 - Renovation plan proposal system - Google Patents

Description

  The present invention relates to a renovation work plan proposing system suitable for customer-facing processing when a customer desires renovation work at home.

  Conventionally, when a customer receives a request for a home renovation work or a mailing request for materials, a person in charge of the renovation construction company sends out the materials and obtains data such as a floor plan of the customer's home. For customers' homes built by the company, design drawings and floor plans are stored in a database. In addition, many of the floor plans of condominiums are made into a database so that they can be used generally, and can be obtained even if they are not built by the company. The repair plan created based on the floor plan obtained is then submitted to the customer as a proposal.

  However, in order to hear the location where the customer is dissatisfied with the current situation and desires repair, and to confirm the specific state, the customer's home must be visited. Only then can an accurate renovation plan be created. Therefore, there is a problem that it takes a lot of days and effort from receiving the first contact from the customer to proposing the repair plan.

  On the other hand, there are many cases where a customer does not want to visit a customer's home when he / she does not know whether or not to receive an order. For the time being, for customers who want to know the approximate cost for renovation, a system has been developed that automatically performs renovation work estimation using the Internet (see Patent Document 1).

JP-A-2005-275696

The known prior art has the following problems to be solved.
If a sales person with sufficient technical knowledge listens directly to the customer's wishes, he can use his expertise to create an optimal renovation plan for the customer's home. It is not difficult to collect information from customers using the Internet. However, there is no guarantee that customers who wish to renovate will be able to use the Internet freely. It is desirable that elderly customers who do not have a personal computer, residents in inconvenient places, and residents in places with poor communication environments be able to deal with customers like no other.
In order to solve the above-mentioned problems, the present invention specifies a specific renovation desired place without requiring the person in charge to visit the customer's home, and provides an accurate renovation plan that takes into account the customer's home layout at an early stage. The purpose is to provide a renovation plan proposal system that can be provided.

The following configurations are means for solving the above-described problems.
<Configuration 1>
A customer terminal device, a customer dedicated terminal for connecting to the customer terminal device via a network, and a customer terminal setting device for setting operating conditions of the customer dedicated terminal, Search means connected to a database server storing floor plan data of a building to be repaired via a network and searching the database server using the building address or customer identification information as a key, and the search means A display device for displaying the searched floor plan data, a storage device for storing the floor plan data and customer information, and a communication means for transmitting and receiving images and sound between the customer dedicated terminal, The setting means of the customer terminal setting device stores the customer information, the floor plan data, and the customer operation screen data in the storage device of the customer dedicated terminal. And storing a communication control program that causes the computer of the customer dedicated terminal to function as a communication control means, the communication control means displaying a screen based on the customer operation screen data on the display of the customer dedicated terminal, and instructing communication start When the operation is performed, the customer dedicated terminal is connected to the customer corresponding terminal device via a communication network, the customer identification information included in the customer information is notified to the customer corresponding terminal device, and the communication operates wirelessly. Establishing a communication path with a camera with a communication device, obtaining image data taken with the camera with a communication device, storing the image data in a storage device of the customer dedicated terminal, and the communication means provided in the customer corresponding terminal device; A refurbishment program characterized by connecting, transferring image data taken by the camera with a communication device, and transmitting and receiving audio. The proposed system.

<Configuration 2>
The repair work plan proposal system according to Configuration 1, wherein the camera with a communication device includes an imaging unit and a microphone.

<Configuration 3>
The repair work plan proposal system according to Configuration 1 or 2, wherein the storage device of the customer dedicated terminal is a memory device detachable from the customer dedicated terminal.

<Configuration 4>
The repair work plan proposal system according to Configuration 3, wherein the memory control apparatus stores all data necessary for communication with the communication control program in the memory device.

<Configuration 5>
5. The repair work plan proposing system according to any one of configurations 1 to 4, wherein the customer terminal setting device transmits the customer information, the floor plan data, customer operation screen data, and the communication control program to the customer through a network. A renovation plan proposal system, which is downloaded to a storage device of a dedicated terminal.

<Configuration 6>
In the repair work plan proposing system according to any one of configurations 1 to 5, all or part of the storage device of the customer dedicated terminal is provided in a data server connected via a network, Renovation plan proposal system.

<Effect of Configuration 1>
The use of the customer-dedicated terminal makes it possible to create an accurate renovation work plan in a short period of time, so that it is possible to proceed to a specific meeting for receiving an order quickly. Further, by using a camera with a communication device, it is possible to grasp details such as a desired repair location without imposing a burden on the customer.
<Effect of Configuration 2>
Since a communication camera equipped with an imaging unit and a microphone can be used for dialogue while photographing a desired repair location, the person in charge of the repair work can make a specific consultation while viewing the image data.
<Effect of Configuration 3>
The memory device that can be attached to and detached from the customer dedicated terminal is a USB (Universal Serial Bus) memory or the like, and the program can be stored and executed therein. Therefore, the computer owned by the customer can be used as a customer dedicated terminal.
<Effect of Configuration 4>
The computer to which the memory device is connected may be connected to the network. When the memory device is connected, it becomes a dedicated communication device, and if the memory device is removed, the computer can be used freely.
<Effect of Configuration 5>
Data and programs can also be downloaded to a terminal device at the customer's home and connected to the network.
<Effect of Configuration 6>
For example, floor plan data, business guidance, and plan diagram data that only needs to be browsed may be uploaded to the data server. Also, according to cloud computing, the program on the customer dedicated terminal side is minimal.

It is a block diagram which shows the repair work plan proposal system of Example 1. FIG. FIG. 6 is an explanatory diagram illustrating a configuration and operation of a system according to a second embodiment. It is explanatory drawing which shows the example of the data acquired by the first response | compatibility process. It is explanatory drawing of the setting method of a customer exclusive terminal. It is explanatory drawing of a camera with a communication function. It is explanatory drawing of the specific example of the screen for customer operation. It is explanatory drawing which shows the embodiment of this invention. It is explanatory drawing which shows another embodiment of this invention. It is an operation | movement flowchart of the customer corresponding | compatible terminal device at the time of an initial response process. It is an operation example flowchart of a customer terminal setting device. It is an operation example flowchart after a customer exclusive terminal connects to a customer corresponding terminal device.

  Hereinafter, embodiments of the present invention will be described in detail for each example.

FIG. 1 is a block diagram showing a repair work plan proposal system 10 according to the first embodiment.
This system is configured so that a sales person can make an optimum response when a customer makes an inquiry about interior renovation work of a condominium. In the example shown in the figure, the sales representative uses the customer corresponding terminal device 12.

  The customer-facing terminal device 12 is connected via a network 16 to a database server 18 that stores floor plan data 38 for a building to be repaired. This is because the customer consults while looking at the floor plan of the customer's home. Further, in this system, a customer dedicated terminal 22 for dialogue with the customer is prepared on the sales staff side. That is, the customer dedicated terminal 22 and the camera with communication device 44 set in advance so that the customer can use them immediately are lent out to the customer.

  When necessary information is acquired from the customer at the first inquiry, the operating conditions of the customer dedicated terminal 22 are set and delivered to the customer's home, the customer corresponding terminal device 12 and the customer dedicated terminal 22 are connected via the network 16. . If appropriate settings are made, the customer can connect the customer dedicated terminal 22 to the network with a simple operation.

  The camera with a communicator 44 is used for photographing a part of a building that the customer desires to renovate. The sales representative advises the customer while observing the customer and the corresponding part through the network, and proposes a method for renovating the building. Further, the camera-equipped camera 44 and the customer dedicated terminal 22 can be used to make a videophone call.

  In order to perform the processing as described above, the following functions are given to the computer of the customer-facing terminal device 12 by a computer program. The search means 30 has a function of searching the database server 18 using the building address 26 or the customer identification information 28 as a key. The display device 32 has a function of displaying the floor plan data 38 searched by the search means 30. In this embodiment, image data 59 taken by the customer with the camera with communication device 44 is also displayed.

  The storage device 48 has a function of storing floor plan data 38, customer information 36, and image data 59 displayed on the display device 32. The communication unit 34 has a function of transmitting and receiving images and sound to / from the customer dedicated terminal 22.

  In this embodiment, the customer corresponding terminal device 12 is configured to also serve as the customer terminal setting device 20. Both may be separate bodies. The customer terminal setting device 20 is connected to the customer dedicated terminal 22 by, for example, a wireless LAN (local area network). The setting means 21 of the customer terminal setting device 20 stores the customer information 36, the floor plan data 38, the customer operation screen data 62, and the communication control program 64 in the storage device of the customer dedicated terminal 22.

  The communication control program 64 is for causing the computer of the customer dedicated terminal 22 to function as the communication control means 65. The communication control means 65 displays a screen based on the customer operation screen data 62 on the display of the customer dedicated terminal 22. When a communication start instruction operation is performed using the customer operation screen, the customer dedicated terminal 22 is connected to the network 16 and the customer corresponding terminal device 12 is accessed.

  The communication control means 65 notifies the customer identifying terminal device 12 of the customer identification information 28 included in the customer information 36, and establishes a communication path with the camera with communication device 44 that operates wirelessly. The communication control means 65 acquires image data 59 taken by the camera with communication device 44 and stores it in the storage device of the customer dedicated terminal 22. Thereafter, the communication control means 65 communicates with the communication means 34 of the customer corresponding terminal device 12 to transfer the image data 59 taken by the camera with communication device 44 to the customer corresponding terminal device 12. In this way, the sales representative acquires the image taken by the customer.

  In general, the series of processes is extremely complicated. Not many customers have computers that are set up to make videophone calls. In addition, there are few customers who have a web camera or the like that can be easily carried connected to a computer.

  In addition, in order to utilize a network that is already used by a customer, it is necessary to inquire and investigate the usage conditions and setting parameters. In the system of this embodiment, the customer receiving terminal 22 prepares the customer-dedicated terminal 22, assigns necessary functions there, and stores the information necessary for building repair consultation, and lends it. Communicating at a certain level or higher is ensured. In addition, it is possible to make a detailed consultation without having the customer operate the camera with a communication device 44 such as a web camera that can be freely carried and visiting the site to conduct a survey.

  In this embodiment, the network 16 that connects the customer terminal device 12 and the database server 18 and the network 16 that connects the customer terminal device 12 and the customer dedicated terminal 22 are the same network. Any of them may be a wide area network such as the Internet. However, the database server 18 and the customer corresponding terminal device 12 may be connected by a private closed network. That is, any communication network may be used.

FIG. 2 is an explanatory diagram illustrating the configuration and operation of the system according to the second embodiment.
(First time support)
As shown in the figure, for example, it is assumed that a condominium resident has consulted on a home improvement work using a customer telephone terminal 14. In that case, the sales representative operates the customer corresponding terminal device 12 during a telephone call, accesses the database server 18, and acquires the floor plan data 38 of the customer's home. Then, while consulting while looking at the floor plan data 38, the customer receives information necessary for the renovation plan.

  When consulting while looking at the floor plan data 38, very specific consultation is possible. If a specific consultation can be made in the first response, it is easy to set up the customer dedicated terminal 22 and acquire customer information necessary for shipping to the customer.

  The database server 18 stores floor plans for buildings to be repaired. The data structure is, for example, the building floor plan data 38 and the building address 26 associated with each other. Some include the name of the resident of the building. In the case of an apartment, a known database providing service can be used. In the case of a detached house built by the company, a customer database stored in the company can be used.

  If a plan drawing that accepts the customer's request can be created at this stage, the floor plan data 38 and the customer information 36 are transferred to the design terminal 24. The designer uses the floor plan data 38 within the range of the customer's request included in the customer information 36 to create a plan diagram including a specific renovation plan.

FIG. 3 is an explanatory diagram showing an example of data acquired by the first correspondence process.
If this data is used to consult with the customer using the customer dedicated terminal 22, a sufficiently detailed refurbishment plan can be made without visiting the customer's home. The plan diagram data 40 is further rewritten after consultation with the customer, and is used for a contract contract or the like.

(Customer terminal settings)
FIG. 4 is an explanatory diagram of a method for setting a customer dedicated terminal.
The stored data file 52 of the customer dedicated terminal 22 is transferred so as to include data as shown in the figure. The acquired customer information 36 includes at least the customer's address and name. In addition to this, a telephone number for calling the customer and customer identification information 28 for identifying the customer with a computer are included. In addition, the customer information 36 can include customer requests and customer communication network 16 environments.

  Along with the floor plan data 38, additional data 43 such as operation guidance, rough estimate data, sales guidance data, salesperson introduction data, etc. may be included. The customer can operate the customer dedicated terminal 22 locally to see various information related to the repair work.

  As already described, the customer dedicated terminal 22 is lent to the customer. The customer dedicated terminal 22 is set so that the customer can turn on the power, connect to the customer corresponding terminal device 12 with one touch, and send and receive images and sounds. For this purpose, the control program data 54 is stored in the storage device of the customer dedicated terminal 22. The program data 54 includes customer operation screen data 62, a communication control program 64, and an automatic request form generation program 75.

  The customer operation screen data 62 is displayed on the customer dedicated terminal 22 and used to communicate with the customer corresponding terminal device 12. A specific example will be described with reference to FIG. The communication control program 64 includes an automatic network setting program, a web camera connection program, an automatic communication control program, and the like. The automatic network setting program is for performing control to log on the customer dedicated terminal 22 to a high-speed wireless network with which a repair company has previously contracted.

  The web camera connection program is for establishing communication between the camera with communication device 44 and the customer dedicated terminal 22 by wireless LAN, Bluetooth or the like when the power of the camera with communication device 44 is turned on. The automatic communication control program is for automatically connecting to the customer terminal device 12 to start communication and controlling transmission / reception of necessary data. A specific example of the automatic request form generation program 75 will be described with reference to FIG.

(Camera with communication function)
FIG. 5 is an explanatory diagram of a camera with a communication function.
The customer dedicated terminal 22 may be constituted by, for example, a web camera and a tablet PC (personal computer). The web camera is not directly connected to the web, but is connected to the tablet terminal device wirelessly. Any camera with a communication function may be used.

  The web camera includes, for example, a communication device such as an imaging unit 56 capable of shooting a moving image, a microphone 57, an image data storage device 58, and a wireless LAN interface 60.

  When the web camera is turned on, it automatically connects to the tablet PC via a wireless LAN. Therefore, the customer can take the web camera and take a picture of the desired repair location while talking to the customer terminal device 12. Images taken by the web camera are temporarily stored in the image data storage device 58 and transferred to and stored in the storage device of the tablet PC.

(Use of USB memory)
For example, there are cases where a customer's home already has a communication environment in which a videophone can be made using a device such as a personal computer or a television receiver having an equivalent function. In this case, the web camera and USB memory are delivered to the customer's home. In the USB memory, the storage data file 52 and the program data 54 as described with reference to FIG. 4 are stored.

  When connected to the USB interface of the personal computer at the customer's home, each program is automatically activated to establish the necessary communication environment. In this case, it is necessary to set customer information in consideration of the communication environment between the computer and the network used by the customer in advance. It is preferable to execute an automatic process for acquiring an image captured by the web camera to the USB memory side by wireless LAN.

  In this way, a personal computer owned by the customer can be used as the customer dedicated terminal 22. A storage data file 52 and program data 54 are stored in a memory device that can be attached to and detached from the computer. The program is activated inside the memory device. The above communication can be performed without writing customer information, image data, or communication information in a computer used by the customer.

  There are various types of networks that can be used at customer premises. There are a high-speed wireless Internet network such as a wired telephone network, a mobile telephone network, a wired broadband network, a wireless LAN, and Wimax (Worldwide Interoperability for Microwave Access). A communication quality of a certain level or more is required for communication in which a customer photographs a place where the customer desires to renovate while interacting with the customer using a camera with a communication function.

  Further, when using a personal computer at a customer's home, the security setting of the personal computer becomes a problem. In addition, it is not appropriate to pay the communication fee to the customer. Therefore, it can be said that the method of preparing the customer dedicated terminal 22 on the repair work company side and lending it to the customer is most suitable.

  When the customer's computer is used, the customer terminal setting device 20 sends the customer information 36, the floor plan data 38, the customer operation screen data 62, and the communication control program 64 to the customer dedicated terminal 22 through the network 16. You may make it download to the memory | storage device of (customer's computer). Further, all or part of the storage device of the customer dedicated terminal 22 may be provided in a data server connected via the network 16. For example, floor plan data 38, business guidance, and plan diagram data 40 that only need to be browsed may be uploaded to a data server. Also, according to cloud computing, the program on the customer dedicated terminal 22 side can be minimized.

(Customer operation screen)
FIG. 6 is an explanatory diagram of a specific example of the customer operation screen.
As shown in the figure, when the customer dedicated terminal 22 is activated, the customer operation screen data 62 is automatically displayed on the display of the customer dedicated terminal 22. In the center of the customer operation screen data 62, operation buttons are arranged. On the upper right, a transmission screen 66 for displaying image data taken by the camera with communication device 44 is provided. In the lower right, there is provided a reception screen 70 that displays, for example, a salesperson's face transmitted from the customer-facing terminal device 12.

  When displaying the floor plan data or the like, the other screen display may be erased to display the full screen. When the customer clicks the call button 74 using this screen, the customer dedicated terminal 22 is automatically connected to the network 16. Furthermore, the customer corresponding terminal device 12 is accessed, and the customer identification information 28 included in the customer information 36 is notified. In this way, all login operations are automatically performed.

  Prior to the start of communication, the already described additional data 43 can be read by clicking buttons such as operation guide display, plan diagram display, rough estimate display, sales guide display, and sales staff introduction.

  Using the customer corresponding terminal device 12, the person in charge grasps the details of the location where the customer desires the repair work. Enough information can be acquired to create a specific plan diagram by interacting with a customer, such as a video or still image taken with a web camera.

  Acquired customer information 36, floor plan data 38, images taken with a web camera, plan diagrams, etc. are stored both on the customer-facing terminal device 12 side and on the customer dedicated terminal 22 side at least until the order for repair work is placed. It is good to keep. In the case of the customer dedicated terminal 22 that is lent to the customer, it is preferable to set to prohibit overwriting or erasure of stored data.

(Reform request form generation)
In the lower part of FIG. 6, a screen that is displayed when the repair request creation button 76 of the customer operation screen data 62 is clicked is displayed. According to the above system, the person in charge can display a floor plan on the display of the terminal device at the time of the initial telephone meeting, and can immediately hear the customer's precise request. Furthermore, since the repair work plan can be created in a short period of time by using the customer dedicated terminal 22 device, it is possible to quickly proceed to a specific meeting for receiving an order.

  For example, if the customer decides on the repair work in several meetings, the customer can display the repair request creation screen 78 of the figure, fill in the repair request location, and click the send button 80 to place an order. Is possible. Since necessary data is already stored in the customer dedicated terminal 22, a request form including customer identification information and plan diagram data can be automatically generated. By using a web camera, it is possible to save time such as visit surveys, so that both sales staff and customers can save time, and plan proposals can be made quickly and accurately.

  The customer dedicated terminal 22 is configured to be able to communicate only by connecting with the customer corresponding terminal device 12 operated by a specific sales representative, and prohibits any data rewriting except in the case of program control. It is preferable to process. Thereby, it is possible to prevent an accident that the setting is changed by the customer and the meeting with the customer is interrupted. Further, when a meeting with a customer is completed and an order is received, it is preferable that all programs and use restriction data can be automatically deleted from the customer terminal device 12. Thereby, for example, the customer dedicated terminal 22 can be subsequently transferred to the customer and used freely. Of course, it can also be used as a dedicated terminal until the repair work is completed.

(Customer terminal mode)
7 and 8 are explanatory views showing embodiments of the present invention.
In the example of FIG. 7, the customer dedicated terminal 22 and the camera with communication function 44 are lent to the customer, and the repaired part 44 is photographed by the camera with communication apparatus 44. Also, a videophone call is made using the camera 44 with a communication device.

  On the other hand, in the example shown in FIG. Other configurations are the same as in FIG. 7, but only the camera with communication device 44 and the storage device 50 are sent to the customer. If a general-purpose tablet PC, USB memory, and camera with communication device are lent to the customer, the customer can freely use the tablet PC for other purposes when the USB memory is not attached.

  7 and 8, the data to be browsed and the data to be saved can be uploaded to the database server 18. Further, a communication screen, an image data transfer program, an ordering screen, and the like can be uploaded to the database server 18 side.

FIG. 9 is an operation flowchart of the customer-facing terminal device 12 during the first handling process.
Reference is also made to FIG. In step S <b> 11, the customer corresponding terminal device 12 receives an input operation of the sales representative, acquires the customer's address name and stores it in the storage device 48. In step S12, the search means 30 accesses the database server 18. In step S13, the key input is accepted and the database is searched. In step S14, floor plan data 38 is acquired from the search result. The floor plan data 38 is stored in the storage device 48.

  In step S15, the floor plan data 38 acquired by the display device 32 is displayed. In step S <b> 16, the storage device 48 accepts various information related to the customer and stores the customer information 36. In step S17, the storage device 48 stores the customer's request for modification. In step S <b> 18, the customer corresponding terminal device 12 transmits a plan design request to the design terminal 24. In step S <b> 19, the customer corresponding terminal device 12 transmits a customer dedicated terminal setting request to the customer terminal setting device 20.

FIG. 10 is an operation flowchart of the customer terminal setting device 20.
In step S21, the customer terminal setting device 20 receives a setting request for a customer dedicated terminal. In step S22, customer information 36 is received from the customer terminal setting device 20. In step S23, a customer request is received from the customer terminal setting device 20. In step S24, plan diagram data is received from the design terminal 24. The received data is stored in the storage device of the customer terminal setting device 20.

  In step S25, the customer terminal setting device 20 determines whether it is terminal setting. When a dedicated terminal such as a tablet PC is set, the process proceeds to step S26 and subsequent steps. When setting to the USB memory, the process proceeds to step S28 and subsequent steps. In step S26, a stored data file is generated using the customer information 36. In step S27, the stored data file is transferred to the customer dedicated terminal together with the program data.

In step S28, the customer terminal setting device 20 determines whether or not the USB memory is set. If the result of this determination is yes, the process proceeds to step S29, and if no, the process ends. In step S29, a stored data file is generated. In step S30, the stored data file is transferred to the memory together with the program data.

FIG. 11 is an operation example flowchart after the customer dedicated terminal is connected to the customer corresponding terminal device. In step S31, the customer dedicated terminal 22 is on standby until the power is turned on.
When the power is turned on, the network setting program is automatically activated in step S32. That is, the user ID set is connected to the high-speed communication network. In step S33, the web camera connection program is activated. For example, the camera with communication device 44 is connected to the customer dedicated terminal 22 by setting a Bluetooth ID (identification code) and a password.

  In step S34, the automatic communication connection program is activated. Thereby, the screen data 62 for customer operation (FIG. 6) is displayed on the display of the customer exclusive terminal 22 by step S35. In step S36, the communication control means 65 (FIG. 1) determines whether or not the call button 74 (FIG. 6) has been clicked. If the result of this determination is yes, the process proceeds to step S37, and if no, the process waits.

  In step S37, the customer corresponding terminal device 12 is called. In step S38, the transmission screen 66 (FIG. 6) is displayed. In step S39, the reception screen 70 is displayed. In step S40, it is determined whether the repair request document creation button 76 has been clicked. If the result of this determination is yes, the process proceeds to step S41, and if no, the process ends.

  In step S41, the repair request document creation screen 78 is displayed. In step S42, it is detected that the transmission button 80 has been clicked. The communication control means 65 transmits the repair request data to the customer corresponding terminal device 12 in step S43. For example, by the operation as described above, communication is performed with the customer via the network, and a repair plan is presented and a contract for repair work is made.

DESCRIPTION OF SYMBOLS 10 Repair work plan proposal system 12 Customer corresponding terminal device 14 Customer telephone terminal 16 Network 18 Database server 20 Customer terminal setting device 21 Setting means 22 Customer dedicated terminal 24 Design terminal 26 Building address 28 Customer identification information 30 Search means 32 Display device 34 Communication means 36 Customer information 38 Floor plan data 40 Plan diagram data 42 Camera destination data 43 Additional data 44 Camera with communication device 48 Storage device 50 Storage device
52 stored data file 54 program data 56 imaging unit 57 microphone 58 image data storage device 59 image data 60 wireless LAN interface 62 customer operation screen data 64 communication control program 65 communication control means 66 transmission screen 70 reception screen 74 call button 75 automatic Request document generation program 76 Repair request document creation button 78 Repair request document creation screen 80 Send button

Claims (6)

A customer terminal device, a customer dedicated terminal for connecting to the customer terminal device via a network, and a customer terminal setting device for setting operating conditions of the customer dedicated terminal,
The customer-facing terminal device is connected via a network to a database server that stores floor plan data of a building to be repaired, and searches the database server using the building address or customer identification information as a key. Images and sounds are transmitted and received between the search means, the display device that displays the floor plan data searched by the search means, the storage device that stores the floor plan data and customer information, and the customer dedicated terminal. Communication means,
The setting means of the customer terminal setting device is a communication control for causing the storage device of the customer dedicated terminal to function the customer information, the floor plan data, customer operation screen data, and the computer of the customer dedicated terminal as communication control means. Remember the program,
The communication control means displays a screen based on the customer operation screen data on the display of the customer dedicated terminal, and when a communication start instruction operation is performed, the customer dedicated terminal is transferred to the customer corresponding terminal device via a communication network. Connected, notified the customer identification information included in the customer information to the customer-facing terminal device, established a communication path with a camera with a communication device operating wirelessly, and image data taken with the camera with a communication device Is acquired and stored in the storage device of the customer dedicated terminal, connected to the communication means provided in the customer corresponding terminal device, transferred image data taken by the camera with a communication device, and voice Renovation plan proposal system characterized by sending and receiving. In the repair work plan proposal system according to claim 1,
The refurbishment plan proposal system, wherein the camera with a communication device includes an imaging unit and a microphone. In the repair work plan proposal system according to claim 1 or 2,
The repair plan proposal system according to claim 1, wherein the storage device of the customer dedicated terminal is a memory device that is detachable from the customer dedicated terminal. In the repair work plan proposal system according to claim 3,
A repair plan proposal system for storing all data necessary for communication with the communication control program in the memory device. In the repair work plan proposal system according to any one of claims 1 to 4,
The customer terminal setting device downloads the customer information, the floor plan data, customer operation screen data, and the communication control program to a storage device of the customer dedicated terminal through a network, system. In the repair work plan proposal system according to any one of claims 1 to 5,
A repair work plan proposing system, wherein all or part of the storage device of the customer dedicated terminal is provided in a data server connected via a network.

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