JP4595026B1 - Interior planning plan support system - Google Patents

Abstract

[PROBLEMS] To provide an interior planning plan support system using the Internet that can grasp real needs regarding interior design and renovation planning of buildings including houses held by general consumers and provide appropriate consulting information. provide.
In response to a user's consultation request, a user and an expert registered a consulting information DB in which all of the information requested by the server via the server was registered, and expert information held by the expert. A specialized information DB and a needs information DB in which information extracted by performing a text mining process in order to grasp the user's needs for information registered in the consulting information DB are provided. Then, by extracting information registered in the needs information DB and the specialized information DB by the search means, the user's true needs are grasped, and high-quality consulting information corresponding to the user needs is provided to the user. It is an interior planning plan support system that can be used.
[Selection] Figure 7

Description

  The present invention relates to interior design, renovation plans, interior planning, and overall interior planning for houses, office buildings, commercial facilities, etc. (hereinafter referred to as “buildings”) acquired from general consumers via the Internet. The present invention relates to a support system for providing appropriate information to the request via the Internet.

The “interior design, renovation plan, etc.” of the above-mentioned building which is the main object of the present invention includes at least the following matters. “Interior design, renovation planning, etc.” are merely representative examples, and include planning and planning activities related to the overall interior of the building as described above. In the following, interior planning and interior planning will be represented by “interior design, renovation plan, etc.” as appropriate.
(1) Design related to the interior of the building The design related to the interior of the building is a floor plan, a finish plan, a lighting plan, a decoration plan, and a building including a general consumer's house. For various types of space, this section shows the planning and design, design, and drawing supervision for design and implementation of furniture and equipment to be placed in this space, and these are collectively referred to as "interior design". . Therefore, in the following description, a general consumer's house is also included in the building subject to the present invention.

(2) Renovation plan The renovation plan mainly refers to renovation plans for renovation, repair plans, construction plans, drawing for execution of plans, and design supervision. “Plan” includes plans that do not involve specific design activities. Hereinafter, these are collectively referred to as “reform plans”.

  In addition, the interior planning plan support system of the present invention provides information (hereinafter referred to as “consultation request information”) related to various consultation requests including matters relating to (1) and (2) from general consumers via the Internet. Upon acquisition, specialists (consultants) for operating this support system will create appropriate information (consulting information) in response to this consultation request and support "consulting activities" provided via the Internet. It also includes services that provide general consumers with actions or information stored in a database by the support system of the present invention. Furthermore, the support system of the present invention also has a function for supporting the creation of the consulting information described above by an expert. The consulting information created by the expert may include information on the above-mentioned “interior design” and “renovation plan” depending on the content of the consultation request, in addition to appropriate advice.

  Therefore, in the interior planning plan support system of the present invention, the above-mentioned “consultation request information” means “interior design” or “renovation” that a general consumer transmits to the consulting server of the support system using a terminal device. Information including consultation requests or inquiries related to interior planning plans, including "plan", in addition to text information (text information), information such as images of general consumer rooms (photos) Etc.) or drawing information such as a floor plan. Further, the “consultation request information” may include issues, worries, questions, requests, and the like that general consumers have about “interior design” and “renovation plans”.

  In the interior planning plan support system of the present invention, the above-mentioned “consulting information” is reply information created by an expert with respect to the above-mentioned “consultation request information” from general consumers, The information transmitted to a terminal device is shown. In addition to the character information (text information), the “consulting information” includes image data, CAD data, and three-dimensional data as necessary.

  Conventionally, with regard to the design of buildings and stores, etc., information on consultation requests is acquired from the user's terminal device, and design information such as floor plans is transmitted to the user's terminal device in response to the acquired consultation request information. A consulting system using the Internet has been proposed. For example, the inventions described in Patent Document 1 and Patent Document 2 below have been proposed.

The invention described in Patent Document 1 (Japanese Patent No. 3124894) includes a drawing function that a conventional CAD integration system for new construction has improved, a design function that responds to consumer's renovation needs, etc. An invention relating to a building renovation support system including the above has been proposed.
In this building renovation support system, an input device, a display device, a CAD device that displays a floor plan drawing, an augmented partial display, and a finishing item presentation, an integration device that performs calculations necessary for estimation, and a floor plan It has a graphic file for storing graphic information, an integration file for storing various integration results output from the integration device, and a work type file for storing predetermined construction names and finishing names. It is disclosed that by designating a part, it is possible to calculate and estimate an estimate for only the extension or renovation part.

  The invention described in Patent Document 2 (Japanese Patent Application Laid-Open No. 2003-296372) uses the Internet to provide design information to a customer before entering a consulting, thereby designing a store according to the customer's wishes. A system that supports this has been proposed.

  In this store design support system, the store design support server of the design support company includes a store design DB. The store design DB includes virtual store design data that is virtual store design data managed for each store form type, and past actual project store design information that is managed for each building area. Yes. A customer using this system accesses a store design support server using a customer terminal, specifies a search condition and acquires store design information while referring to a user interface generated by HTML data or the like. The design information acquired by the customer includes a plan view and an appearance image in addition to various character information. And it is disclosed that a customer requests consulting regarding design, construction, etc. of a store with the design support company by referring to the design information.

Further, it is disclosed that, by adding attribute information indicating a store form type as a hierarchical structure to the virtual store design data, it is possible to search the store design data as a hierarchical structure according to the store form type. Has been.
In addition, the store design support server includes a question and answer database that accumulates questions about the store design and answers to the questions, and displays the accumulated question and answer information on a display device, thereby providing the customer with a database search It is disclosed to supplement the information to be performed.

Japanese Patent No. 3124894 JP 2003-296372 A

  At present, the amount of housing for general consumers is almost equal to the amount required, and nowadays, rather than creating new housing in terms of socio-economic conditions due to the social trend of wasting resources. There is an increasing demand to maintain a certain house and make it last longer. In addition, consumers in a mature society are demanding more spiritual wealth than "things." For this reason, general consumers can use the “designed rooms that suit their tastes” and “furniture with high interiors” so that they can live a more comfortable life in the houses (buildings) they currently live in. There is a growing need for a room with equipment, etc., and there is an extremely high desire to feel free to consult with experts.

  Currently, a support system related to a building including a house or a store using the Internet, which has been put into practical use, as proposed by the above Patent Document 1 and Patent Document 2, is a housing manufacturer, some remodeling companies, Furniture stores, mass retailers, etc. are limited to systems constructed mainly for the purpose of selling furniture, particularly highly furnished furniture and equipment, or receiving renovation orders.

Because of this, consumers are not willing to use this kind of support system. The reason for this is that even if this type of support system is used, because it is a system for sales purposes as described above, general consumers can easily consult with the desired information on “interior design” and “renovation plans”. It is because it cannot be obtained.
Because of this situation, the current interior industry can easily provide information necessary for general consumers to the interior design and renovation plans that general consumers have, and their knowledge. It has a big problem that it does not construct activities and systems to support the improvement, that is, it does not meet the above-mentioned socio-economic needs.

  In this way, in the field of “interior design” and “renovation planning” for general consumers, the reason why a support system (support system) for general consumers to make various consultations is not established. The following (1) to (4) are considered.

(1) Various activities related to “interior design” and “renovation plans” for general consumers are less expensive than the plans and designs required for new construction, and “interior design” Since the effort of “renovation planning” and its consulting activities is not reduced, its productivity is low and it is not easy to raise profits.
For this reason, specialized design and interior design offices, as well as housing manufacturers and contractors, are focused solely on construction and product sales. We do not attempt to work on "interior design", "renovation planning", and these consulting activities.

  (2) Due to the above reasons, the market for “interior design”, “renovation planning” and general consulting activities for general consumers is still small, and there are few experts in these fields. . In addition, the expert does not have a high technical level to sufficiently meet the demands of general consumers.

  (3) As described in (2) above, the market for “interior design”, “renovation plans” for general consumers, and consulting activities for these products has not yet been developed. ”And“ renovation planning ”are low, for example, they do not have enough knowledge and experience on how to improve the interior of a home, where to consult. Even if general consumers talk to home centers and remodeling companies, which are one of the few consultants, they are aimed at selling furniture and equipment and remodeling work as described above, so many general consumers meet their needs. There is a high risk of not being able to obtain a matching result, and it is not possible to consult easily.

  (4) In this way, both the supply side (experts in the interior industry) and the receiving side (general consumers) have problems, so in the fields of “interior design”, “renovation planning” and these consulting activities Although various needs are increasing, currently, there are few established routes for providing specialized information that can easily meet the needs of general consumers.

  As mentioned above, general consumers can consult with specialists casually and inexpensively in the fields of “interior design”, “renovation planning” and general consulting activities for general consumers whose needs are increasing. In order to carry out the activity of providing various kinds of information to general consumers in response to this consultation, it is necessary to solve the following current problems 1 to 4 (see FIG. 1).

(Problem 1)
There is no established route for general consumers to easily consult with experts. For this reason, experts understand the true needs by delving into the needs (problems, worries, questions, requests, etc.) related to “interior design” and “renovation plans” that general consumers have, and the response information (consulting information) Etc.) is not provided to general consumers.

(Problem 2)
Collect and accumulate a large amount of information related to the current state of housing where general consumers currently live and the above-mentioned needs (issues, worries, questions, demands, etc.) of general consumers. There is no established mechanism for conducting analysis and analysis to quickly provide appropriate answer information that meets this need for a wide range of general consumer needs.

(Problem 3)
In the interior industry, the productivity of specialists to carry out the above-mentioned work on “interior design” and “renovation plan” and these consulting activities is low. In addition, no mechanism has been established for improving the productivity of this specialist.

(Problem 4)
No mechanism has been established for general consumers to easily acquire knowledge about "interior design", "renovation plans", etc. and raise their level of recognition.

  The above-mentioned building renovation support system described in Patent Document 1 has a function of creating a floor plan corresponding to a request for renovation of a room of a general consumer's house, a support for estimation calculation, and the like. A system for a remodeling company for the purpose of acquiring an order, and has means for solving a part of the above-mentioned problem 3, but is a concrete example for solving the above problems 1, 2, and 4. No such means are disclosed.

  The store design support system described in Patent Document 2 includes a question-and-answer database that accumulates questions related to store design and answers to the questions, and analyzes information about the questions and answers accumulated in the question-and-answer database. However, these pieces of information are information related to stores, not information intended for general consumers. Moreover, the concrete means for solving the above-mentioned problems 1-4 is not disclosed.

  Accordingly, an object of the present invention is to solve the above problems 1 to 4 related to the fields of “interior design”, “renovation planning” and these consulting activities. It is to provide a support system for interior design, renovation plans, etc. (interior planning plans) so that consultation requests regarding “renovation plans” can be easily made.

In order to solve the above-described problem, the invention according to claim 1 is an interior planning plan support system using the Internet, which includes a user terminal device, an expert terminal device, and a server, the server Is
From the terminal device of the user, and means for displaying the building of interior design, a Web page to get the consultation request information relating to the interior planning plan, including the reform plans, etc., to the terminal device of the user,
The consulting information created by the expert with respect to the consultation request information acquired from the user terminal device is acquired from the expert terminal device, and the acquired consulting information is displayed as a web page on the user terminal device. Means to
A consulting information database in which the consultation request information and the consulting information are registered;
The experts, and one or more of the specialized information database that have been registered and set the identification information the expert information you need in order to create the consulting information,
In order to extract needs related to the user's interior planning plan from the acquired consultation request information of the user, the consulting corresponding to the stratified classification information consisting of text information acquired from the terminal device of the expert Text mining processing means for extracting the consultation request information registered in the information database and the text information included in the consulting information;
The text mining processing means extracts information registered in the consulting information database corresponding to the text information extracted from the consulting information database, and registers the extracted information and its identification information. Needs information database ,
Based on a search request from the user terminal device or the expert terminal device, information registered in the specialized information database or the needs information database is searched based on preset tag information. Search means;
And means for displaying information obtained by the search means by performing search processing on the terminal device of the user who has made the search request or the terminal device of the expert .

The invention according to claim 2 relates to the interior planning plan support system according to claim 1,
The server includes a means for displaying the Web page on the terminal device of the user as a user-dedicated Web page created for each user.

The invention according to claim 3 relates to the interior planning plan support system according to claim 1,
The server includes a tag link table associated with the tag information for each of the identification information registered in the specialized information database in order to retrieve information registered in the specialized information database as the retrieval unit. ,
In order to search for information registered in the needs information database, a tag link table associated with the tag information is provided for each identification information registered in the needs information database.

The invention according to claim 4 relates to the interior planning plan support system according to claim 1 or claim 3 ,
The server, as the search means, based on access related to a search request from the expert terminal device,
The identification information associated with the tag information by searching the tag link table provided in the specialized information database or the needs information database using the tag information acquired from the expert terminal device as a search key. Means to seek,
Means for searching information registered in the specialized information database or the needs information database corresponding to the obtained identification information;
And a means for displaying the information extracted by the search on the terminal device of the expert.

The invention according to claim 5 relates to the interior planning plan support system according to any one of claims 1, 3, 4.
The server, as the search means, based on access related to a search request from the terminal device of the user,
Means for converting search information acquired from the wizard search Web page displayed on the terminal device of the user into at least one tag information;
Means for obtaining the identification information associated with the tag information by searching the tag link table provided in the specialized information database set in advance using the converted tag information as a search key;
Means for searching for information registered in the specialized information database corresponding to the obtained identification information;
And a means for displaying the information extracted by the search on the terminal device of the user who has made the search request.

The invention according to claim 6 relates to the interior planning plan support system according to any one of claims 1 to 5,
The specialized information database includes a design element information database in which design information constituting the space is registered for each identification information of the space formed in the building,
Detailed information of elements included in the design information is registered in one of the specialized information databases via link information.

The invention according to claim 7 relates to the interior planning plan support system according to any one of claims 1 to 6,
The specialized information database includes an item information database in which detailed information about “articles” is registered among elements included in the design information of the interior design of the building .

  The above-mentioned “user” indicates a general consumer who has registered as a user who uses the interior planning plan support system of the present invention (hereinafter, may be referred to as “user”). The above-mentioned “expert” refers to experts in the field of interior planning plans and consulting activities including “interior design” and “renovation plans” of buildings, and consultations from users in the support system of the present invention. Becomes a consultant who creates consulting information and response information in response to requests and inquiries (hereinafter, experts who support interior planning plans are sometimes referred to as consultants).

  In addition, the above-mentioned “special information” is information held by an expert, and is a variety of specialized information covering a wide range of specialized fields related to “interior design” and “renovation planning”. `` Interior design '' and `` Renovation plan '', and technical and product information published in the industry related to these consulting activities, information on know-how (including failures) obtained by experts, and various products related to interior Information relating to (furniture, facility equipment, building materials, etc.), information relating to construction, etc., including information including images, CAD data, and three-dimensional data as necessary.

  The above-mentioned “tag information” mainly indicates a vocabulary related to “interior design” and “renovation plan” of a building, and is composed of ordinary words such as “living room”, “carpet”, and “sofa”, for example. In addition to the keyword, a vocabulary (term) that combines a plurality of words such as “carpet pattern” and “white wallpaper” is shown.

  (1) In the present invention, information stored in a plurality of types of specialized information databases and information stored in the needs information database are associated with at least one tag information, and these databases are based on the tag information. Is provided with an expert search means for searching for information registered in. In this way, experts can search these databases to respond to consultation requests regarding interior planning plans including "interior design" and "renovation plans" of buildings from users, design, construction methods, budget management It becomes possible to concentrate on more advanced work such as. As a result, the interior planning plan support system of the present invention can provide a high-quality service with high user satisfaction quickly and at a low price using the Internet.

(2) A user has a user search means for searching for information stored in a plurality of types of specialized information databases. Since this user search means employs a search means using a wizard method, the user can obtain basic information on the interior (such as selection of furniture and equipment, etc. Designs such as finishing and layout, etc.) can be easily obtained for free or at low prices using the Internet.
As a result, the user has a wealth of knowledge about the interior planning plans and is highly interested in these interior planning plans. As a result, the number of users who want to improve the quality of the interior of a building including their own homes increases, and the desire to make great use of experts increases. As described above, the present invention can greatly contribute to the expansion of the market of the interior industry as a whole, as well as interior planning plans including “interior design” and “renovation plans” of buildings for general consumers. Become.

The figure for demonstrating the problem for constructing the mechanism which supports the interior design of a building, such as a general consumer's house, and a renovation plan, and the solution which the support system of the present invention will solve to this problem It is. It is a figure for demonstrating an example of the system configuration for implementing the assistance system of this invention. It is a figure for demonstrating the example of a structure about the various databases with which the assistance system of this invention is provided. It is a figure for demonstrating the structural example of the consulting information database shown in FIG. FIG. 4 is a diagram for explaining a configuration example of a database shown in FIG. 3, where (a) shows a technical database and (b) shows a tag link table. FIG. 4 is a diagram for explaining a configuration example of a database shown in FIG. 3, where (a) shows a design element information database and (b) to (h) link tables. It is a figure for demonstrating an example of the link relationship with the specialized information database about the information registered into the design element information database shown to Fig.6 (a). When a user searches for information stored in a specialized information database provided by the present invention using a user search means, this is an example of the search result when 3D data is searched A display example is shown. FIG. 4 is a diagram for explaining a configuration example of the database shown in FIG. 3, where (a) shows a common tag information database and (b) shows a tag hierarchy relation setting table. It is a figure for demonstrating the hierarchical relationship of the tag name relevant to this "bedroom" about tag name "bedroom". FIG. 4 is a diagram for explaining a configuration example of the database shown in FIG. 3, where (a) shows a needs information database and (b) shows a tag link table. It is a figure which shows the example of a display of the top page of a user exclusive Web page. It is a figure which shows the example of a display of a prior consultation web page among user exclusive web pages. It is a figure which shows the example of a display of a net consultation Web page among user-only Web pages. It is a figure which shows the example of a display of the consultation board of a net consultation Web page among user exclusive Web pages. It is a figure for demonstrating an example of the process sequence about the assistance system of this invention. It is a figure for demonstrating an example of a procedure when a consulting server performs a text mining process.

First, for the above problems 1 to 4, an interior planning plan support system (hereinafter simply referred to as “the support system of the present invention”) including an interior design, a renovation plan, etc. of the building of the present invention is provided. The main solution (solution) will be described with reference to FIG. FIG. 1 shows a solution to the problems 1 to 4 described above.
In the following, the description will be made mainly for the housing, but the support system of the present invention covers the general interior of office buildings, commercial facilities, and other buildings.

(Solution for Problem 1): Means for Communication between User and Expert In order to solve the problem 1, a support system using the Internet is constructed. In this support system, the user can easily receive the consultation request information regarding the interior planning plan including “interior design” and “renovation plan” of the house, that is, the above “consultation request information”. A user-dedicated web page created for each user is provided so that it can be provided to experts (consultants) via the server. In addition, reply information created by an expert with respect to the consultation request information is also provided to the user using the user-specific Web page. In addition, this user-only Web page allows users and experts to easily and repeatedly communicate with each other in order to improve mutual communication and enhance mutual trust. Is used as a means of communication.

(Solution for Problem 2): Means for analyzing needs In order to solve Problem 2 above, a database that stores information on the interactive communication between the user and the expert is included in the user consultation request information. A means to analyze the needs related to "interior design" and "renovation planning" from various directions will be provided. As this means, text mining processing is adopted. The information extracted by the text mining process is registered in a database (needs information database), and means for analyzing the user's needs from various aspects is provided for the information registered in the needs information database.

(Solution for Problem 3): Making specialized information and needs into a database and making it easy to retrieve by tag information To solve Problem 3, the above-mentioned specialized information held by experts is stored in a database (professional information database). Register. Further, the information registered in the above-described needs information database and the specialized information database is associated with the tag information so that various specialized information and information relating to user needs can be easily extracted.
As a result, when the expert creates response information for the consultation request information acquired from the user, the information stored in these databases is searched based on the tag information, and the searched information is referred to. When the same or similar consultation request information and its answer information are searched up to now, the efficiency of answer information creation and the quality of the answer information can be improved based on the searched information.

In particular, in the support system of the present invention, information that is difficult to be standardized, such as design, in units of space, the shape, dimensions, finish, room type and three-dimensional data of this space, furniture, equipment and equipment included in the space, A design element information database (B3) is provided in which detailed information about elements such as building materials can be extracted by link information.
That is, for each type of space formed in the building, a plurality of spatial data composed of three-dimensional data is created in advance, and the shape, size, finish, furniture that constitutes these spaces in units of these spaces. It is a database that can be easily pulled out by making the information that is difficult to form into detailed information about each element that constitutes the space by associating information on each element such as equipment, building materials, etc. with link information . The configuration of the design element information database (B3) will be described later.

(Solution of Problem 4): Release of professional information to users In order to solve the problem 4, the database in which various kinds of professional information held by experts are released is also released to the users, and the users are also specialized. A search means capable of browsing information is provided so that the user can acquire knowledge about the “interior design”, “renovation plan”, and the like and increase the recognition level thereof.

  The interior planning plan support system of the present invention is a support system using the Internet provided with means for solving the problems 1 to 4 described above, and in particular, “interior design” and “ About the consultation request about the interior planning plan including the “remodeling plan”, a mechanism is provided in which a user and an expert repeatedly communicate with each other via a server. The expert grasps the true needs for the user's consultation request by this mechanism, and provides the user with high-level consulting information corresponding to the true needs of the user.

[System configuration]
Hereinafter, an example in which the embodiment of the present invention is applied to support for “interior design” and “renovation plan” of a house for general consumers will be described with reference to the drawings. FIG. 2 is a diagram showing an example of the system configuration of the interior planning plan support system of the present invention.

  In FIG. 2, 1a, 1b, and 1c are general consumer terminal devices, 2a, 2b, and 2c are expert terminal devices, 3 is an administrator terminal device (administrator terminal) that operates and manages the system, and 4 is The consulting server 5 is a database provided in the consulting server 4 in order to operate this system. User terminal devices 1a, 1b, 1c,..., Expert terminal devices 2a, 2b, 2c,..., An administrator terminal 3, and a consulting server 4 are connected to an Internet communication network (Internet) 6. Yes.

  In the following description, when representative terminal devices 1a, 1b, 1c,... Of general consumers (users) are described as “user terminal 1”, expert terminal devices 2a, 2b,. When describing 2c,... As a representative, “expert terminal 2” is described, and the consulting server 4 is simply described as “server 4”. Note that the administrator terminal 3 may be omitted by providing a function of operating any one of the expert terminal devices 2a, 2b, 2c,... As the administrator terminal 3.

  The user terminal 1 includes a web browser, e-mail software, software for creating a text sentence based on an operation of a keyboard or the like (hereinafter referred to as “word processor software”), and the like. And the general consumer (user) who registered as a member in order to use the interior planning plan support system of the present invention (hereinafter referred to as “support system of the present invention”) is mounted on the terminal device 1 of the user. By operating a Web browser and accessing a predetermined URL (Uniform Resource Locator) of the server 4, it becomes possible to receive various services provided in the support system of the present invention.

  In the support system of the present invention, the consulting information created by the expert with respect to the user's consultation request information is processed by using the Web page displayed on the user terminal 1 by the server 4. This Web page is a Web page that the server 4 creates for each user.

  The expert terminal 2 is a terminal device that is operated by a plurality of experts (consultants) who have abundant knowledge about interior design and renovation plans of buildings including houses, and are software for web browsers and word processors. In addition, software for creating CAD data or three-dimensional data is provided. In the support system of the present invention, the consultation request information transmitted from the user terminal 1 to the server 4 by the user is transmitted to the expert terminal 2 by the processing of the server 4.

The expert terminal 2 has a function (means) that mainly performs the following processing based on the operation of the expert.
(1) Function of transmitting consulting information to server A function of transmitting consulting information created by an expert to the server 4 is provided. The expert creates consulting information for user consultation request information acquired from the user terminal 1 via the server 4 by using the expert terminal 2 or the like. Then, the expert performs an operation of transmitting the created consulting information to the expert terminal 2 to the server 4. The expert terminal 2 accesses the server 4 based on the operation of the expert, and creates consulting information among consultation request information from users registered in the database provided in the server 4. It has a function of displaying information related to no consultation request information on the display device of the expert terminal 2.

(2) A function for causing the server 4 to execute a text mining process to be described later on a predetermined database provided in the server 4 based on an operation instruction from an expert is provided. Furthermore, in order to associate the information extracted by executing this text mining process with the tag information, a means for allowing an expert to input the tag information from the expert terminal 2 is provided.

(3) A function of searching for information stored in various databases provided in the server 4 is provided. This search function is a function (search means for experts) in which the server 4 searches the database based on tag information input from the expert terminal 2 by an expert and displays information on the search result on the expert terminal 2. is there. With this search function, the support system of the present invention enables an expert to create consulting information and the like that exactly match the needs with respect to the consultation request information from the user efficiently and with high quality. . In addition, there is an effect that it becomes possible to prevent differences among experts in the creation of consulting information.

  Note that the consulting information created by the expert may include text information and CAD data, three-dimensional data, or the like as necessary, as described above. For this reason, when the server 4 acquires consulting information from the expert terminal 2, the expert terminal 2 displays an input Web page in which a predetermined input area is set in order to acquire text information, CAD data, CAD data, and the like. It is advisable to perform processing to be displayed on the screen.

  For example, the expert inputs text information of consulting information corresponding to the consultation request information from the user in a predetermined area set in advance on the input Web page. In addition, when CAD data or 3D data is included, the expert names the file that stores the CAD data or 3D data in a predetermined area of the input Web page (set in the expert terminal 2). Input file name). Then, the expert clicks a “send” button displayed on the input Web page so that the consulting information input on the input Web page is transmitted to the server 4.

The administrator terminal 3 is a terminal device used by an administrator who manages the support system of the present invention, and includes a Web browser, word processor software, and the like. In addition, the administrator terminal 3 accesses the server 4 based on the operation of the administrator, maintains a function for maintaining various databases and software provided in the server 4, and consulting information for the consultation request information from the user. It has a function of inputting the information (expert ID) of the expert to be created, the delivery date for creating the consulting information, and the like and transmitting it to the server 4.
In addition, as the above-described user terminal 1, expert terminal 2, and administrator terminal 3, a commonly used personal computer can be used.

In addition to the server OS (Operating System), the server 4 stores software (programs) for performing various processes in a storage device.
These software include a browser for transmitting / receiving information to / from the user terminal 1, expert terminal 2 and administrator terminal 3 via a web page, software for e-mail, software for database construction, user Database registration / update program that performs processing to register various information acquired from terminal 1, expert terminal 2, and administrator terminal 3 in the database, and database correction program that performs processing such as correction / deletion of data registered in the database , Software for performing so-called text mining processing, processing for extracting text information (character information) included in the consultation request information acquired from the user terminal 1 and the expert terminal 2 by layer, this text mining processing The needs information database described later is created from the information extracted Program performs a process of, progress management program for managing the creation status of consulting information to the consultation request information, and the like.

  The software for performing the text mining processing described above is included in this record for each record of the database in which the information related to the consultation request information acquired from the user terminal 1 and the consulting information acquired from the expert terminal 2 are registered. The text information stored in the predetermined data item field is a record (for example, 1) that matches the stratified classification information (condition data for classification) designated by the expert by performing a sentence structure analysis process or the like. This is software that performs processing for extracting (record unit).

  The above-described program for creating the needs information database is a program for registering the information extracted by the text mining process in the database (needs information database). Accordingly, information extracted for each stratified classification information designated by the expert is registered in the need information database. In the process of creating this needs information database, the expert operates the expert terminal 2 and the extracted information includes information that is not related to the categorized classification information specified. Has a function of editing operation such as a function of deleting this information or a function of additionally inputting new information to the extracted information.

[Database provided by this support system]
Next, various databases and data tables (hereinafter collectively referred to as “database”) 5 provided in the server 4 constituting the support system of the present invention will be described. FIG. 3 is a diagram for explaining the configuration of the database 5 provided in the server 4.

  As shown in FIG. 3, the database 5 provided in the system of the present invention is mainly composed of a user / expert response information database (A) (hereinafter referred to as “user / expert response information DB (A)”), specialized information. Database (B) (hereinafter referred to as “specialized information DB (B)”), common tag information database (C) (hereinafter referred to as “common tag information DB (C)”), needs information database (D) (hereinafter referred to as needs) Information DB (D)).

  The user / expert response information DB (A) further includes a user information database (user information DB (A1)), an expert information database (A2) (expert information DB (A2)), and a consulting information database (A3). ) (Consulting information DB (A3)), consulting request management database (A4), and the like.

  The user information DB (A1) is a database in which various types of attribute information relating to the user registered by the general consumer as a user who uses the support system of the present invention are registered for each user identification number (user ID). is there. This attribute information includes the user's name, address, age, e-mail address set in the terminal device 1 of the user, information about the residence in which the user resides, and the URL of the user-dedicated Web page set by the server 4 described later. Login information and password information for access are included.

  The expert information DB (A2) associates the attribute information with the identification information (consultant ID) of the consultant for each expert (consultant) who creates consulting information for the consultation request information acquired from the user terminal 1. Registered database.

  The consulting information DB (A3) is a database in which information on the consultation request information acquired from the user terminal 1 and consulting information created by an expert corresponding to the consultation request information are registered. In the consulting information DB (A3), all information communicated by the user and the expert using the user-dedicated web page via the server 4 is registered in chronological order.

As shown in FIG. 4, the information registered in the consulting information DB (A3) requests a consultation for each identification information (t1) that identifies the consulting information (hereinafter simply referred to as “identification information (t1)”). The user ID (t2), the ID (t3) of the expert (consultant) who responds to this user, and the communication information implemented through the server 4 between the user and the expert are registered in this DB (A3). Date (creation date (t4)), title name of consultation request (t5), consultation request obtained from the user or text information (t6) of answer information created by expert, consultation request or answer created by expert The floor plan of the information, CAD data, link information (t7) indicating the information storing the three-dimensional data, and the answer information created by the expert on the user-dedicated web Display permission information indicating whether Shimesuru (t8), and the like. Although not shown in FIG. 4, the information registered in the consulting information DB (A3) is information provided from the user to the expert or information provided from the expert to the user. Information for discriminating whether or not it may be included.
In addition, the consultation request information acquired from the user among the information registered in the text information (t6) is, as described above, the problems, worries, and questions that the user has for the “interior design” and “renovation plan”. , Text information of information relating to requests, etc. (hereinafter referred to as “needs”)

  Although not shown in FIG. 4, since all communication information performed by the user and the expert using the server 4 is registered in the consulting information DB (A3), it is associated with the identification information (t1). The association information (information indicating the parent-child relationship with the identification information (t1)) information is also included.

As described above, in the consulting information DB (A3), all the consultation request information related to the “interior design” and “renovation plan” from the user and the answer information created by the expert for the consultation request information are registered. Will be. Thereby, the following effects can be exhibited by performing text mining processing that is a method for solving the problem 2 for text information (t6) that is text information registered in the consulting information DB (A3). it can.
In other words, the text mining process, which is a solution to solve the problem 2, provides information on the above-mentioned needs that the user has for “interior design” and “renovation plan”, and an expert responds accordingly. Since it is possible to extract the answer information, the expert can efficiently create consulting information that matches the needs of the user and is high in quality. Furthermore, the expert can analyze the needs of the user from various directions, and can perform high-quality consulting activities that match the needs in response to the user's consultation request.

  The consultation request management DB (A4) shown in FIG. 3 is a type of user consultation request acquired from the user terminal 1 via the user-dedicated page, such as advance consultation, online consultation, product application, construction arrangement, etc., which will be described later. It is a database that is a means for managing the progress by grasping, for each expert, the response status to the user by the expert, that is, the current progress status for the request from the user, for each type of consultation request. The process of grasping the daily update and progress of the database and displaying the information on the manager terminal device 3 or the expert terminal 2a is executed by the progress management program provided in the server 4 described above. In addition, the server performs processing for displaying the reply information created by the expert in response to the various requests from the user on the user-dedicated web page for each user after obtaining the approval information of the administrator. For this reason, information indicating whether or not the administrator has obtained approval is also registered in the consultation request management DB (A4).

  Next, the specialized information DB (B) will be described. The specialized information DB (B) receives various types of specialized information that experts refer to in order to create consulting information for the consultation request information related to “interior design” and “renovation plan” from the user. It is a database registered for each specialized field. Therefore, it is desirable that the specialized information DB (B) is composed of a plurality of databases corresponding to specialized fields related to “interior design” and “renovation planning”.

  The specialized information registered in the specialized information DB (B) is a variety of specialized information related to “interior design” and “renovation plan”, as described above. "Design" and "Reform Plan", and technical and product information published in the industry related to these consulting activities, information on know-how (including failures) obtained by experts, and various products related to interior ( Furniture, facility equipment, building materials), construction information, etc., including image data, CAD data, and three-dimensional data as necessary.

  As shown in FIG. 3, the specialized information DB (B) is divided into specialized fields related to “interior design” and “renovation planning”, for example, item information DB (B1), technical information DB (B2), and design element information DB. (B3), two-dimensional information DB (B4) in which CAD data is registered, three-dimensional information DB (B5) in which three-dimensional data is registered, image DB (B6) in which image data is registered, construction information in which information on construction is registered It consists of multiple types of databases such as DB (B7). These databases also include tag link tables (B1a) to (B7a) set in order to associate identification information for identifying information of one record stored in the database with preset tag information. . The tag link tables (B1a) to (B7a) are provided in order to efficiently execute the search when the information registered in each specialized information DB (B) is searched based on the tag information. It is a link table.

  The item information DB (B1) is a wide variety of furniture, equipment, and building materials used as interiors, such as desks, chairs, beds, lighting equipment, carpets, wallpaper, joinery (doors, shojis, sashes), curtains. , Rugs such as carpets, finishing materials, building materials such as base materials, ranging from formwork to construction materials such as bolts, in association with information (item identification information) that identifies furniture, equipment, building materials, etc. A database that stores product names and specifications, construction methods, prices, image information as necessary, that is, detailed information about "articles" that are required when planning "interior design" and "renovation plans" It is.

  Technical information DB (B2) is specialized and intelligent technical information, for example, know-how acquired by experts etc. by experience when adopting specific items among interior items and renovation plans. It is a database in which specialized information such as notes, cautions and failures is registered. As a specific example, information related to precautions when selecting the type (color or pattern) of “wallpaper” is registered in association with the size of the room, the color or pattern of the carpet on the floor, lighting equipment, etc. It is a database.

FIG. 5A shows an example of the configuration of the technical information DB (B2), and FIG. 5B shows an example of the configuration of the tag link table (B2a).
As shown in FIG. 5 (a), the technical information DB (B2) is created for each piece of identification information (t20) identifying specialized information for each record, the creation date, the update date, and the target technology field. (T21), text information (t22) indicating the contents of the specialized information, and, if necessary, link information (t23) with a drawing or a storage area storing image data are registered. The tag link table (B2a) shown in FIG. 5B is a data table in which the identification information (t20) and the tag information ID (t51) are associated and registered, and the tag information ID (t51). At least one or more tag IDs (t51) are registered.

  “Interior design” and “renovation plans” need to be designed in units of space. In order to improve the efficiency of this design, the basic dimensions, standard area, and room (room) of various spaces formed in a building such as a house are preliminarily used as design information for interior design that constitutes the space. Type, main finishing information, opening specifications, etc. and various furniture, equipment, and building materials that are the elements included in the space, and 3D data and 2D data to express this space Create information about. If the above design information is registered as a database in association with identification information (DE identification information) (DE: Design Element) set in units of this space, the handling becomes easy as follows. Become.

That is, detailed information such as the above-mentioned various furniture, equipment and building materials that are included in the design information of this space, three-dimensional (3D) data relating to this space, and two-dimensional (2D) data that is CAD data Are registered in the item information DB (B1), the technical information DB (B2), the two-dimensional information DB (B4), the three-dimensional information DB (B5), and the construction information DB (B6) of the specialized information DB (B). Keep it. When the information for identifying the element and the DE identification information for identifying the space are associated with each other by link information, detailed information of the elements constituting the design of the space that is difficult to form is extracted through the link information. Will be able to.
In this way, for each space that is subject to interior design, the design information of this space is registered in a database in a predetermined format in advance, and detailed information on the elements that make up the design can be extracted via link information This database is a design element information database (design element information DB) (B3) which is one of the features of the support system of the present invention.

  The units of the space constituting the design element information DB (B3) are further divided into, for example, a living room of a house, a reception room, a room unit such as a child's room, a bedroom, and a floor, and a sink and a bed. Indicates the unit. And, as elements (items) constituting the design of this space and detailed information on these elements, for example, detailed information on construction methods, etc., information on processing around sash windows, lighting fixtures, mounting methods, etc. The information is registered in the specialized information DB (B) and linked with the link table. In this way, if various spaces in a house or the like have a configuration in which detailed information on the design of this space is linked with information registered in the specialized information DB (B) via link information in units of spaces. The abstract concept of interior design can be standardized, and design information can be easily extracted in units of this space.

  FIG. 6A shows an example of the configuration of the design element information DB (B3). In the design element information DB (B3), for each of the above-described DE identification information (t30) for identifying a space as one unit, a registration date (creation date (t31)), an update date, The name (t31) indicating the name, the feature (t32) of the space registered in the text information, the basic dimensions (t34), the standard area (t35), the room type (t36), and the main finishing specifications (t37) ), Specifications of the opening (t38), lighting equipment (t39) arranged in this space, equipment equipment (t40) arranged in the same manner, main items (t41) arranged in the same manner, creators of these information, Etc. are registered.

  The information registered in the design element information DB (B3) in units of space is based on the identification information (DE identification information) (t30), as shown in FIGS. 6 (b), (c), (d), (E), (f), (g), (h) “link table with 2D”, “link table with 3D”, “link table with image”, “link table with item”, “ 2D information DD (B4), 3D information DD (B5), image information DB (B6), item information DB (B1) via the “link table with construction information” and “link table with technical information”, respectively. , Linked to identification information for identifying information registered in the construction information DB (B7) and the technical information DB (B2). The DE identification information (t30) for identifying each piece of information registered in the design element information DB (B3) is tag information (tag ID) based on the “link table with tags” shown in FIG. Linked to.

The relationship between the design element information DB (B3) shown in FIG. 6A and the link table will be described as follows.
“De0001” of DE identification information (t30), which is information for identifying information registered in the design element information DB (B3) shown in FIG. 6A, is a link to 2D shown in FIG. 6B. The table is linked to the identification information (2D identification information) “2d0053” of the two-dimensional data registered in the two-dimensional information DB (B4). In the two-dimensional data identification information “2d0053” registered in the two-dimensional information DB (B4), CAD data (room plan) indicated by R1 in FIG. 7 is registered. Furthermore, “de0001” of the DE identification information (t30) is linked to the tag ID “tg0633” by the “link table with tags” shown in FIG. Similarly, detailed information on the design information registered in the design element information DB (B3) is registered in the three-dimensional information DB (B5) as indicated by R2 in FIG. 7 via the link table. The three-dimensional data is further linked to the image data registered in the image DB (B6) as indicated by R3 in FIG.

  Similarly, the link relationship with the information registered in the technical information DB (B2) and the construction information DB (B7) is also as described above. Each element registered in the main item (t41) is, for example, information (detailed information) registered in the item information DB (B1) via the “link table with items” shown in FIG. ). Information to be registered in these link tables is registered by an expert operating the expert terminal 2 when registering design information in units of space in the design element information DB (B3).

  In the support system of the present invention, when the design element DB (B3) is used for the following purposes, the effect of constructing this database becomes large.

  That is, for example, consultation request information or inquiry information related to renovation of a house room is acquired from the user terminal 1, and when an expert performs consulting (response) to this, the interior of the space part (space such as a room) Before designing, the expert operates the expert terminal 2 to input tag information, and whether or not the design information related to the room to be reformed is registered in the design element information DB (B3). Search for. If a search is made, the server 4 is instructed to transmit the searched information to the user terminal 1. When the server 4 receives the instruction information, the server 4 performs processing for displaying information related to the space portion on the user terminal 1 using a user-dedicated Web page. Thereby, the user can browse the information regarding the interior design of the space part corresponding to the consultation request or the renovation plan by the user terminal 1. At this time, if the server 4 performs processing for displaying the three-dimensional data of the space portion on the user terminal 1, the user can also perform a walk-through on the three-dimensional data displayed on the user terminal 1. Furthermore, the server 4 uses the CAD data related to the floor plan registered in the two-dimensional information DB (B4) as the information related to the space part or the image data of the item registered in the image DB (B6) on the user-dedicated web page. Display processing is also performed. In addition, the user transmits opinions and requests regarding the results of browsing the interior design related to the space portion to the server 4 using the user-specific Web page so as to enhance communication with the expert. .

  In this way, by using the design information accumulated in the design element information DB (B3) and the detailed information constituting the design information, the expert can make an “interior design” or “renovation plan”. It becomes possible to improve the efficiency of operations such as the creation of such consulting information. In addition, the user browses the information on the design information displayed on the user terminal 1 to determine whether the expert correctly recognizes his / her request for the “interior design” and “renovation plan” requested for consultation. Judgment can be made. FIG. 8 shows a display example of information regarding the space portion of the room displayed on the user terminal 1.

  The two-dimensional information DB (B4) relates to CAD data (plan view data such as floor plan) obtained from the user terminal 1 and the room created by an expert in response to a consultation request from the user. This is a database in which a storage area for storing CAD data is registered in association with identification information (t1) of a consultation request for each identification information (2D identification information) of two-dimensional information.

  The three-dimensional information DB (B5) identifies a three-dimensional information storage area for storing three-dimensional data created in a three-dimensional space such as a room created by an expert in response to consultation request information from a user. It is the database registered for every information (3D identification information). The three-dimensional data may be registered in association with the consultation request identification information (t1). The use of the three-dimensional data is used, for example, to transmit the three-dimensional data, which is information related to the above-described space portion, as consulting information to the user terminal 1 and realize a walk-through. The three-dimensional information DB (B5) also includes a plurality of types of three-dimensional data created by the above-mentioned specialist as unitized design information in advance.

  The image DB (B6) includes image data such as furniture, equipment, and building materials that are elements (items) constituting the design information described above, an item information DB (B1), a technical information DB (B2), and a construction information DB ( B7) is a database in which a storage area for storing image data related to information registered in B7) is registered in association with identification information of the image data.

  The construction information DB (B7) is based on the result of the provision of expert consulting information corresponding to the consultation request information acquired from the user. It is a database in which know-how information, information on contractors, etc. are registered for each target field of construction.

  The common tag information DB (C) shown in FIG. 9A associates each database constituting the specialized information DB (B) with information registered (accumulated) in a later-described needs information DB (D). This is a database in which tag information to be vocabulary (terms or keywords) set for this purpose is registered in advance. This tag information is used as a search vocabulary for searching and extracting information registered in both the databases constituting the specialized information DB (B) and the needs information DB (D) described later. .

  As shown in FIG. 9A, the common tag information DB (C) includes the tag name (t52) and the tag name (t52) for each piece of identification information (tag ID) (t51) set in the tag name. The layer information t53 (for example, information of “1”, “2”, “3” when the layer is set in three levels), etc.) is registered.

  Further, the common tag information DB (C) includes a tag hierarchy relation setting table (C1) shown in FIG. 9B in correspondence with the tag ID (t51). The tag hierarchy relation setting table (C1) is a data table in which a tag ID (parent ID) (t54) that is a parent (higher hierarchy) of the tag ID (t51) is registered for each tag ID (t51).

  As described above, the support system of the present invention includes the common tag information DB (C) and the tag hierarchy relation setting table (C1) in relation to the tag information. Thus, when the expert searches for information stored in the needs information DB (D) or the like and each database constituting the specialized information DB (B), one or a plurality of keywords are used as keywords for the search. When the tag name (t52) is designated, tag IDs in the lower hierarchy of the designated tag name can be obtained by referring to the tag hierarchy relation setting table (C1), so that hierarchical search processing using tag information is performed. It becomes possible to perform efficiently.

  FIG. 10 shows an example in which the tag name “bedroom” shown in FIG. In the configuration of the common tag information DB (C) shown in FIG. 9A, the “bedroom” that is the tag name (t52) is set to “1” whose hierarchical information (t53) is the highest, and “bedroom”. FIG. 10 shows the other tag names “bed-around”, “appropriate size”, “chrome finish”,...

  In the search based on the tag information described above, for example, if the expert designates “bedroom” having the highest hierarchical information as a tag name to be searched from the expert terminal 2, the search program of the server 4 executes the tag hierarchical relationship setting table ( Referring to C1), information including a tag name “bedroom” and tag names (“bedroom”, “appropriate size”,...) Of a lower hierarchy associated with this “bedroom” and the hierarchical relationship. Execute the search process. And the process which displays the number of search (hits) on the expert terminal 2 as a search result is performed. In addition, when there are a large number of search results, it is possible to search for information that matches the search purpose by further performing a narrow search such as specifying a lower tag name.

  Note that FIG. 9A shows an example in which the tag name “bedroom” is set to “1” whose hierarchical information is the highest, but for example, the tag name “living room”, “study of children” ”Room”, “Reform”,..., Etc. are appropriately set at the highest level of the hierarchy information, and various tag names that are lower hierarchy related to the tag name set at the highest level are set, and these tags The name (t52), the tag ID (t51), and the hierarchy information (t53) are registered in the common tag information DB (C). Further, for each tag ID (t51), a tag ID (parent ID (t54)) that is a parent (higher hierarchy) of the tag ID is registered in the tag hierarchy relation setting table (C1). Note that the tag hierarchy is desirably set to a depth of about “3” at the maximum in order to simplify the search process.

  The common tag information DB (C) and the tag hierarchy relationship setting table (C1) described above are registered in each database that the server 4 constitutes the specialized information DB (B) and in the need information DB (D) described later. Is an example of a search term for executing a process of searching for information based on tag information, and is a search term other than the common tag information DB (C) and the tag hierarchy relation setting table (C1) A data table or the like in which is set may be provided.

  Next, the needs information DB (D) which is one of characteristic databases among the databases provided in the support system of the present invention will be described. The needs information DB (D) is used for the user's “interior design” and “renovation plan” from information registered in the database provided to solve the above-described problem 2, that is, the consulting information DB (A3). Text information (t6) or text information (t6) registered in the consulting information DB (A3) in order to analyze information related to needs (problems, problems, questions, requests, etc.) from various directions ) And the title name (t5), which is also composed of text information, is registered in the consulting information DB (A3) by specifying the layered classification information (classification condition data) and executing the text mining process The information corresponding to one record is extracted as it is from the information that has been extracted, and the expert obtains the extracted information by editing it. It is a database that registered the information. Information registered in the needs information DB (D) is associated with tag information set by an expert.

  As the above-described stratified classification information, for example, an expert inputs text information composed of short sentences including adjectives such as “old and spacious living room” from the expert terminal 2. The expert searches and analyzes the information registered in the needs information DB (D) based on the tag information described above, thereby satisfying various needs of the user “interior design” and “renovation plan”. Analyze detailed information from the direction and information provided by experts in response to this need. Accordingly, the expert can quickly provide appropriate and high quality consulting information to the user for various needs on the user side.

When information extracted from the consulting information DB (A3) by text mining processing is registered in the needs information DB (D), a process for displaying the extracted information on the expert terminal 2 is performed and this information is stored. The means for the expert to browse and the information appropriately edited by the expert as described above are registered. The editing operation by the expert includes the following operations.
(1) Since the extracted information includes information that should be generalized by adding the interpretation of the expert for the interpretation of the needs, the expert performs an operation to make additional corrections.
(2) Since the extracted information includes information that is insufficiently described about needs and the like, an expert adds information.
(3) Since the extracted information may include information that is not related to the specified stratified classification information, when the expert determines that the information is unnecessary, this information is stored in the needs information DB ( D) Delete operation not registered in step D).

FIG. 11A shows an example of the configuration of the needs information DB (D), and FIG. 11B shows an example of the configuration of the tag link table (Da) corresponding to the needs information DB (D).
In the needs information DB (D), this information is registered in the database for each need information identification information (t60) for identifying information (information of one record) extracted from the consulting information DB (A3) by the text mining process. The date of creation (t61) indicating the date of completion, the layered classification information (t63) as a condition to be extracted by the text mining process, the title name (t5) of the consultation request information registered in the consulting information DB (A3), Text information (t5), link information (t7) with storage areas such as images, CAD data, and three-dimensional data are registered. In the example shown in FIG. 11 (a), the information extracted from the consulting information DB (A3) when “classic and spacious living room” is designated as the classification information (t63), is stored in the needs information DB (D). A registered example is shown.

  The tag link table (Da) shown in FIG. 11B is a link table for associating the identification information (t60) for each record stored in the needs information DB (D) with the tag ID (t51). Thus, for each identification information (t60) for identifying one record stored in the need information DB (D), the tag ID (t51) of the tag information input from the expert terminal 2 is registered.

[User-specific web page]
Next, the user-dedicated web page that the server 4 displays on the user terminal 1 will be described. As described above, when the user who registered as a user to use the system accesses the URL of the support system from the user terminal 1, the server 4 creates a dedicated web page for the user. The web page is displayed on the user terminal 1. This user-dedicated web page is a means for solving the above-described problem 1 and is provided as a means for the user and the expert to easily perform two-way communication via the server 4.

  As described above, the user-dedicated Web page is a Web site serving as an entrance for the support system of the present invention to widely provide information about interiors including not only interior design but also “renovation planning” to the user. In addition, for users, there is no charge, no charge, and this user-dedicated web page is used to write information on consultation requests such as what the user thinks, is lost, or is in trouble 4, information answered by the expert is transmitted to the user terminal 1 by the processing of the server 4 using a message board (bulletin board) set in the user-dedicated Web page. In this way, the user-specific Web page is based on the user's consultation request information, and the expert deepens where the user's problem is and where the needs are, and the expert provides advice and suggestions for these. It becomes a means to finish the added information with high added value. And as mentioned above, the information which the user and the expert communicated bidirectionally through this user-dedicated Web page is stored in the consulting information DB (A3) by the processing of the server 4.

  FIG. 12 shows a display example of the top page (W 1) of the user-dedicated pages that the server 4 displays on the user terminal 1 when the user accesses the URL of the support system from the user terminal 1. On the top page (W1), the name of the user is displayed at the top. Further, a list of menus for executing various functions provided in the support system of the present invention is displayed in the display area w1a. When the user clicks one of the menus (m1) to (m14) displayed in the display area w1a, the server 4 displays a user-dedicated web page corresponding to the clicked menu and corresponds to this menu. Can be executed. The menus (m1) to (m14) described above are also displayed on each user-dedicated page described below.

The display area (W1b) of the top page (W1) is used as an area where the support system displays message information related to the consultation request information for this user. The display of the message information is executed based on the control of the progress management program provided in the server 4. When the display area (W1b) is clicked, a link is made to a Web page that displays detailed information corresponding to this message.
In the display area (W1c), link information for browsing the message information from the expert (consultant) so far is displayed. Clicking this link information, the expert sent by this support system to this user You can browse message information from your home. In addition, in the display area (W1d), information related to performance information that the user has used this support system, such as an expert name (consultant consultant) corresponding to this user and the number of retained points described later, is displayed. In the display area (W1e), a list (title name, creation date indicating the date of prior consultation) consulted by the user and link information (detailed information) for browsing the contents of the prior consultation are displayed. It is trying to display. Further, in the display area (W1f), information regarding the purchase and use of points is displayed as the history information of the user's points. In addition to the above information, the top page (W1) displays preset information so that it can be browsed by scrolling the screen.

Next, functions of main menus among the menus (m1) to (m14) displayed on the user-dedicated web page will be described.
The top page menu (m1) is a menu for displaying the top page (W1) described above, and is a menu used when displaying the top page (W1) from another user-dedicated Web page described below. is there.

(My hair album (m2))
Information related to images such as photographs that the user has transmitted to the server 4 so far, for example, images of the user's room, furniture to be purchased, places to be renovated, or images of family and pets and their names. , And a menu for displaying a web page (my hair album web page) provided with an area for displaying a comment input by an expert who has viewed this image. The comment is displayed on a comment display Web page to which a link is pasted from items displayed on the My Hair album Web page. Further, the user who has browsed this comment can transmit an opinion to an expert via the server 4 using this Web page.
By providing this My Hair album (m2), users can write information about their room, such as their favorite interior and furniture, where they want to remodel, and use it to inflate the room image. The consultant) knows the user's personality and way of thinking by browsing it, and is a means for establishing a mutual trust relationship, that is, a means for solving the above-mentioned problem 1, by using this as a trigger.

(My selection (m3))
For furniture and equipment (items) related to “interior design”, “renovation plan”, etc., an image related to a favorite item selected by the user by accessing the server 4 is displayed on the user-dedicated Web (My Selection Web page) It is a menu to do. As a method for causing the user to select a favorite item, for example, the following method can be employed.

(1) A user accesses a selection Web page that displays images of items such as various furniture and devices that are publicly disclosed to the Internet 6 by the server 4 and designates a favorite item. On the selection Web page, an image of the latest item including overseas or a characteristic item is displayed on the user terminal 1. The selection Web page displays genres such as furniture, kitchen, and lighting, and when one of these genres is clicked, an image registered in this genre is displayed. Then, when an image of a favorite item is displayed, the user performs an operation of adding to My Selection with the mouse using the selection function set in this Web page.
(2) Subsequently, when the user clicks on the menu of my selection (m3), the server 4 displays the image of the item selected by the user in (1) above on this my selection Web page, and the user displays this display. When the user clicks on the image, the server 4 associates the identification information of the image selected by the user as My Selection with the user ID, and stores the item information selected by the user in, for example, a data table set for each user. sign up.

  By providing the menu for this My Selection (m3), the user can browse the image of the item displayed on the My Selection Web page, become aware of the design of various items, and be interested in it. It will also make you feel like you want to incorporate it into your room.

(Floor plan (m4))
The floor plan (m4) menu is a floor plan created by the user, a floor plan created by the user, a floor plan desired in the “renovation plan”, etc. This is a menu for displaying a user-dedicated web page for supporting the registration operation. In addition, the user attaches an image of a photograph of the current room or the like to this Web page so that a request for creating a floor plan can be made to an expert. Also, when this user-dedicated web page is displayed, if there are floor plans registered by the user and floor plans requested to be created by experts, these are displayed.

(Pre-consultation (m5))
The menu of the prior consultation (m5) is an expert through the support system of the present invention for issues related to “interior design” and “renovation plan” (worries, questions, etc.) and technical consultation requests. This is a menu for displaying a user-dedicated Web page (preliminary consultation Web page) for making a consultation request casually. In order to allow the user to easily make a consultation request to an expert, the user is not charged for using the advance consultation (m5) menu.

  When the user clicks the advance consultation (m5) menu, the server 4 performs processing for displaying the advance consultation Web page (W2) as shown in FIG. The prior consultation web page (W2) is a web page for the user to input information to be consulted with an expert and send it to the server 4. The prior consultation web page (W2) displays the user name of this user at the top of the page, and a display area W2a for inputting a title name as an area for inputting information requested by the user. Are provided with a display area W2b for inputting the answer, a display area W2c for inputting text information on the contents of the consultation request, and the like. When the user inputs necessary information on the pre-consultation Web page (W2) and clicks the “Send” button (W2d), the server 4 performs a process of acquiring the input information, and converts the acquired information into the consulting information. Processing to register in DB (A4) is performed.

(Online consultation (m6))
The menu for online consultation (m6) is based on the user's and expert's two-way communication regarding information related to needs related to "interior design" and "renovation plan" and technical consultation requests. It is a menu for displaying a Web page for deeper understanding of information related to technical consultation requests and obtaining solutions.

  When the user clicks on the internet consultation (m6) menu, the server 4 performs processing for displaying the internet consultation Web page (W3) shown in FIG. The web consultation web page (W3) is provided with a “to consult board” button (W3a), and when this button (W3a) is clicked, the consultation board web page (W3-1) shown in FIG. 15 is displayed. Yes. Information on the current internet consultation requested by the user is displayed in the display areas W3b and W3c of the internet consultation Web page (W3), and information on the completed internet consultation is displayed in the display areas W3d and W3e.

  As described above, the consultation board Web page (W3-1) shown in FIG. 15 shows both the user's needs related to "interior design" and "renovation plan" and technical consultation requests. There is a consultation board for communication. This consultation board has a bulletin board function that allows users and specialists to communicate repeatedly in both directions, and deepens the above-mentioned needs and technical consultation requests. It is used to guide and provide solutions and plans for problems while inquiring user opinions.

  The display area W3f of the consultation board Web page (W3-1) is provided with an area (consultation board) for inputting the title name of the internet consultation and consultation request items for the internet consultation. Then, when the user inputs a consultation request item (the above-mentioned needs or technical consultation request) as text information in the display area W3f and clicks the “Send” button (W3g), the information input in the display area W3f is , Transmitted to the server 4. When the server 4 acquires the information input in the display area W3f, the server 4 performs processing for registering the information in the consulting information DB (A3). The expert operates the expert terminal 2 and browses information input to the display area W3f. Then, the expert performs an operation of transmitting the inquiry information to the user terminal 1 via the server 4 in order to deepen the needs of the user.

  In the display area W3h of the consultation board Web page (W3-1), for example, the title name that the user and the expert have communicated with using the consultation board so far is displayed. This title name may be linked to the consultation board.

  In addition, when a user performs an internet consultation using an internet consultation menu, a charge may be applied. Regarding the amount (charge) of this paid service, a standard (basic) point number (standard fee) is set in advance according to the content and type of the consultation request, and the amount charged to the user is The user's consent is obtained through the support system of the invention. In the support system of the present invention, the user executes a menu based on the above-described prior consultation (m5), which is a free service, before making this online consultation (m6), and requests a consultation with an expert. After clarifying the contents, consult with the Internet.

(Production crop application (m7))
This is a menu for the user to request an expert to produce a floor plan, CAD drawing, 3D (three-dimensional computer graphics) for acquiring a floor plan, CAD drawing, and 3D walkthrough. When the user clicks on the product application (m7) menu, the server 4 displays on the user-dedicated Web page (product application Web page) the number of points currently held by the user, a floor plan, and a CAD drawing. Display the number of basic points for creation of 3D, etc.

(3D walkthrough (m8))
As described above, by applying for a product (m7), the user applies for a 3D information product for the design information described above, and the 3D for which the expert has created this 3D information is viewed in 3D. This is a menu for walking through.

(Purchase points (m10))
This is a menu for displaying a point purchase Web page for performing an operation for purchasing points to the user in order to use the above-described Internet consultation (m6) for providing a service for a fee. In this point purchase Web page, the user selects one of the display areas for the amount of money for each of the plurality of types of purchase points (for example, 10 points or 20 points), and makes this selection. A display area for transmitting information to the server 4 is provided. And the server 4 will perform the process which updates the point number management table according to user (not shown in FIG. 3) which grasps | ascertains a user's present point number for every user ID, if the information regarding this purchase point number is acquired. Note that the settlement method when the user requests a paid service is settlement by credit card, bank transfer, or net bank.

(Construction Arrangement (m11))
This is a menu for displaying a Web page for further assisting the user regarding the construction because the consulting information proposed to the user may proceed to the construction when the consultation request by the Internet consultation from the user is completed. . The expert uses this Web page to support the user regarding the selection, estimation, contract, etc. of the construction company.

(Search menu (m12))
This is a menu provided for solving the above-described problem 4, and is a menu for the user to search for specialized information stored in the specialized information DB provided in the support system. When the search menu (m12) is clicked, the server 4 displays a user-specific Web page for search (search Web page) on the user terminal 1. When the user inputs an answer to a search question item displayed on the search Web page and transmits it to the server 4, the server 4 executes a search process and displays search result information on the user terminal 1. To do. This search process will be described later.
The menus (m1) to (m14) provided in the support system of the present invention are not limited to these, and menus for executing necessary functions may be added as appropriate.

[System procedure]
Next, the processing procedure of the support system of the present invention will be described. In FIG. 16, the server 4 acquires consultation request information from the user terminal 1, an expert creates consulting information corresponding to the acquired consultation request information, and transmits the created consulting information from the expert terminal 2 to the server 4. The flow of processing until the consulting information received by the server 4 is transmitted to the user terminal 1 that has acquired the consultation request information is shown. Hereinafter, the processing contents will be described for each step shown in FIG.

(Step S1) (Step S2)
A user who has registered as a user operates the user terminal 1 to access a Web page that the system publishes on the Internet 6, and subsequently logs in to the displayed Web page for each user. Enter information (user name and password). By this operation, the server 4 performs a process of displaying the top page (W1) of the user-dedicated web page shown in FIG. Subsequently, when the user clicks the menu displayed on the top page (W1), the server 4 performs a process of displaying a user-dedicated web page corresponding to the clicked menu. In the following description, a case where the user clicks “preliminary consultation” (m5) in the menu will be described as an example. When the user clicks “preliminary consultation” (m5) in the menu, the server 4 displays the preliminary consultation Web page (W2) shown in FIG.

(Step S3)
When the user inputs necessary items on the prior consultation Web page (W2) and clicks "Send" W2d, the server 4 performs processing for acquiring information input on the prior consultation Web page (W2).

(Step S4) (Step S5)
When the server 4 acquires information related to the consultation request information from the prior consultation web page (W2) based on the processing of step S3, the server 4 sets the identification number (t1) for the acquired consultation request, and then consults. Processing for registering information related to the request information in the consulting information DB (A3) is performed. In this registration process, when the text information of the consultation request acquired from the prior consultation Web page (W2) is further acquired in the text information column (t3) of the consulting information DB (A3) and information such as a floor plan is acquired. The file name is set in this information and stored in the hard disk device, and the storage location (file name) of this information is determined in the consulting information DB (A3), CAD, and three-dimensional data storage. Processing to be registered in the area (t7) is performed.

  The server 4 transmits to the administrator terminal 1 that new consultation request information has been received. In this process, the consultation request information from the user is edited into a predetermined Web page and displayed on the administrator terminal device 1. Then, the administrator browses the consultation request information, designates an expert who creates consulting information for the consultation request information, and performs an operation of transmitting the ID information and identification number (t1) of the specialist in charge to the server 4. Do. When the server 4 receives the ID information of the specialist in charge, in step S4, the server 4 registers the consultation request identification number (t1) and the ID information of the specialist in charge in the consultation request management DB (A4). The ID information of the specialist in charge is registered in the information DB (A3).

(Step S6)
The expert operates the expert terminal 2 to access the server 4 and confirms whether or not there is uncreated consulting information with respect to user consultation request information. This process is executed by the progress management program provided in the server 4 performing a process of determining information related to the progress management registered in the consultation request management DB (A4).

(Step S7) (Step S8)
Experts created and created consulting information consisting of text information and CAD data created as needed, or 3D data, etc., if unconsulted consulting information exists for consultation request information An operation of transmitting consulting information to the server 4 is performed. The operation for transmitting the consulting information to the server 4 uses, for example, a web page for inputting consulting information displayed on the expert terminal 2 by the server 4.

  In addition, when an expert creates consulting information, the above-described tag information is input to search information stored in the specialized information DB (B), the needs information DB (D), etc., and the searched information To create consulting information that exactly matches the user's consultation request. This search function (expert search means) will be described later.

(Step S9)
When the server 4 acquires the consulting information from the expert terminal 2, the server 4 performs processing for registering the acquired information and the like in the consulting information DB (A3). In this case, the text information of the received consulting information is stored in the text information column (t6) of the consulting information DB (A3), and the acquired CAD data or three-dimensional data is set in a file name and stored in the hard disk device. In addition, the storage location (file name) of this image is registered in the floor plan of the consulting information DB (A3) and in the CAD (three-dimensional data storage area) (t7).

(Step S10)
The server 4 transmits an e-mail of notification for prompting browsing of the consulting information to the user terminal 1 that has acquired the consultation request information in step S4. When the user browses the electronic mail, the user can confirm that the reply information created by the expert can be browsed with respect to the consultation request information.

(Step S11) (Step S12) (Step S13)
The user logs in to the server 4 from the user terminal 1, accesses his / her own Web page, sees the message displayed in the display area W1b (see FIG. 12) of the top page (W1), and consults. It can be confirmed that the reply information created by the expert has arrived for the request information. Then, when the user clicks in the display area W1b, the answer information displayed on the Web page can be browsed because the user is linked to the Web page displaying the answer information created by the expert.
The user who browses the answer information displayed on this Web page can use this message board (bulletin board) provided on the above-mentioned user-specific Web page to provide opinions and further requests for this answer information. It is delivered to the home expert terminal 2.

[Necessary information DB creation procedure]
Subsequently, text mining processing is performed on the text information included in the consulting request information and the consulting information registered in the consulting information DB (A3) by the text mining processing software provided in the server 4. The procedure for registering the extracted information in the needs information DB (D) will be described.

  Note that the timing at which the above text mining processing is performed is executed by the server 4 based on a command input by the expert or administrator from the expert terminal 2 or the administrator terminal 3 about once a month, for example. Like that. In the following description, a processing procedure when executing based on an execution command from the expert terminal 2 will be described for each step shown in FIG.

(Step S21) (Step S22)
When the expert clicks “execute text mining” from the menu screen (Web page) displayed after operating the expert terminal 2 and accessing the server 4, the command information for executing the text mining process is displayed on the server. 4 is transmitted. Upon receiving this command information, the server 4 starts up software for text mining processing.

(Step S23) (Step S24)
When the text mining processing software starts up, the server 4 requests the expert terminal 2 to input (specify) stratified classification information (execution conditions) in order to execute the text mining processing. Upon receiving this input request, the expert terminal 2 displays a screen for inputting the stratified classification information. When the expert inputs the stratified classification information (execution condition) on this screen, the designated terminal is designated. The stratified classification information is transmitted to the server 4. As this stratification classification information, for example, as shown in the stratification classification information column (t63) of the needs information DB (D) in FIG.

(Step S25)
When the server 4 receives the layer classification information, the server 4 executes a text mining process. In this execution, the text mining processing software uses the column (t6) in which the consultation request information in the consulting information DB (A3) or the text information of the answer information is registered, or this column (t6) and the title name column ( Text mining processing is executed for the text information registered at t5). Then, information corresponding to one record including the identification information (t1) extracted from the consulting information DB (A3) corresponding to the specified classification information is sequentially stored in the storage device of the server 4. In the text information registration column (t6) described above, all the information that the user and the specialist communicated with each other via the server 4 is registered as described above.

(Step S26)
The server 4 transmits the identification information (t1) stored in the storage device in the process of step S25, the information corresponding to one record corresponding to the identification information (t1), and the classification information to the expert terminal 2. Process.

(Step S27)
The expert terminal 2 performs a process of sequentially displaying the received identification information (t1) and information for each record of the identification information (t1). When the text mining process is executed, the information stored in the consulting information DB (A3) corresponding to the specified stratified classification information is extracted, so the expert intended the extracted information. Information may not be included. For this reason, the expert browses the contents of the displayed information, and performs the above-described operations for correction of correction and editing operations such as deletion.

  Subsequently, the expert terminal 2 displays on the expert terminal 2 a screen for allowing the expert to input one or a plurality of tag names for the information for each record excluding the deleted information. Process. This tag name input by the expert indicates tag information indicating a vocabulary that appropriately represents the characteristics of this information for each record of information extracted from the consulting information DB (A3). The tag name to be input may be a tag name (t52) registered in advance in the above-described common tag information DB (C), or a new tag name created by an expert. There may be. When the operation of inputting (setting) an appropriate tag name is completed, the expert sets the identification information (t1) of the extracted information and the tag name input (set) for the identification information (t1) to the server. The operation to transmit to 4 is performed.

  When the expert inputs a tag name for the classification information, the expert terminal 2 accesses the common tag information DB (C) of the server 4, and the input tag name is the common tag information DB. In (C), it is determined whether or not it has already been registered, and processing for displaying the determination result is performed. If not registered, the expert sets the tag ID (t1) and the hierarchy information (t3) to the unregistered tag name in an interactive manner, and performs an operation of transmitting to the server 4. Good.

(Step S28)
When the server 4 acquires the identification information (t1) and the tag name set in the identification information (t1) from the expert terminal 2, the server 4 first creates a needs information DB (D) based on the received information. Process. This process can be executed according to the following procedure.

  (1) Need information identification information (t60) is newly added to the information for each record in the identification information (t1) unit stored in the storage device in the processing of step S25 described above. The needs information DB (D) is created so as to have the configuration shown in FIG.

  (2) Processing for updating the tag link table (Da) in which the tag name received from the expert terminal 2 is associated with the identification information (t60) is performed. The process of updating the tag link table (Da) is performed by using a tag ID corresponding to the tag name acquired from the expert terminal 2 for each identification information (t60) given to one record registered in the need information DB (D). (T51) is registered. The process for obtaining the tag ID (t51) corresponding to the tag name can be obtained by referring to the common tag information DB (C) by program processing. With this tag link table (Da), the information for each record stored in the need information DB (D) is associated with the tag information via the identification information (t60).

In addition, in the above-described step 27, when there are a plurality of records extracted by the text mining process transmitted from the server 4, the expert is information whose text information content is similar among the information of the plurality of records. For example, you may make it perform the edit operation for putting together into the information of 1 record.
In addition, tag information corresponding to each record stored in the needs information DB (D) adopts a method of adding original tag information by an expert input operation from the expert terminal 2 based on expert judgment. May be.
When the unregistered tag name, the tag ID (t1), and the hierarchy information (t3) are received from the expert terminal 2, the server 4 stores this tag in the common tag information DB (C) and the tag hierarchy relation setting table (C1). Update processing to add unregistered tag information is performed.
By such update processing of the common tag information DB (C), new tag names corresponding to the user's new needs regarding the “interior design” and “renovation plan” of the user are sequentially created, and the common tag information DB (C ) Can be registered.

[Search procedure]
Next, the procedure for executing the search means will be described for the means for searching for information stored in the database provided in the support system of the present invention.
This search means includes a plurality of types of databases constituting the professional information DB (B) based on tag information input by the expert to access the server 4 from the expert terminal 2 and execute the search. (Item information DB (B1), technical information DB (B2), design element information DB (B3),...) And means for searching information stored in the needs information DB (D) (for professional use) There are two search means: search means) and means for searching for information registered in the specialized information DB (B) when the user accesses the server 4 from the user terminal 1 (user search means).

The reason why the expert search means is provided as a search means is to search a plurality of types of databases constituting the specialized information DB (B) based on the tag information and information stored in the needs information DB (D). In order to support a user's “interior design” and “renovation plan” and these consulting activities, an expert can quickly create work with higher quality consulting information. It becomes a means to solve.
Further, the reason for providing the user search means is that the information stored in a plurality of types of databases constituting the specialized information DB (B) is searched based on a search request from the user, and the searched specialized information is obtained. By displaying information on the user terminal 1, the user's knowledge and recognition regarding “interior design” and “renovation plan” are increased, and the means for solving the above-described problem 4 is provided.

The processing procedure of the expert search means will be described as follows.
(1) The expert starts up the search program of the expert terminal 2 and inputs one or more tag names (t52) serving as search keywords on the tag information input screen displayed on the screen. Then, when “search” is clicked on the tag information input screen, the search program transmits information obtained by adding the input tag name to the search execution command to the server 4.

(2) Upon receiving the search execution command and the tag name from the expert terminal 2, the server 4 first refers to the common tag information DB (C) and the tag hierarchy relation setting table (C1), and receives the received tag name and Then, all tag IDs (t51) having a lower hierarchical relationship with this tag name are obtained.
Subsequently, the server 4 launches a search program using tags, and the tag name (t51) of all tag names that have a hierarchical relationship with the received tag name and this tag name is designated by an expert “OR” or “ Refer to the databases constituting the specialized information DB (B) based on the AND search conditions and the tag link tables (B1a),... (B7a), (Da) provided in the needs information DB (D). (Search) to obtain identification information of information registered in the tag link table in association with the tag ID and registered in each database.
Subsequently, in the reference process of the tag link table, the number of these pieces of identification information searched and the identification information are stored in a storage device for each database, and the search information is specialized as a list of search results. Processing to be displayed on the home terminal 2 is performed.

(3) The expert browses the list of search results and, for example, performs a refined search when determining that the number of search results is too large. Further, when the identification information displayed in the list of search results is clicked, the expert terminal 2 accesses the server 4, and the information registered in the database corresponding to the clicked identification information is displayed on the expert terminal 2. Process to be displayed.

  The expert uses information extracted by executing the expert search means described in the above (1) to (3) as reference information for creating consulting information. As a result, the expert can efficiently create consulting information. Further, by implementing this expert search means, it is possible to prevent a difference in level between experts in consulting information created by an expert. In addition, it is possible to analyze the user's needs related to “interior design” and “renovation planning” more deeply, so it is possible to create higher quality information that meets the needs of the user regarding the creation of consulting information. become.

Next, the processing procedure of the user search means will be described as follows.
(1) The user clicks the “search” menu (m12) in the menu display area w1a of the user-dedicated web page (see FIG. 12) displayed on the user terminal 1. When the “search” menu (m12) is clicked, the server 4 performs a process of displaying a search Web page (not shown) preset in the user-dedicated Web page.

  (2) For this search Web page, a method for inputting answers to a plurality of questions in a wizard format is adopted for the search purpose of the user. For example, the type of house in which the user currently lives (for example, wooden, condominium, etc.), the name and size of the room to be renovated, the request for remodeling, etc. are input and transmitted to the server 4.

  (3) When the server 4 receives the information input in the wizard format, the server 4 sets one or more tag names by program processing based on the received information. This automatic tag name setting process can be performed, for example, by setting one or more appropriate tag names in advance for each answer of a wizard-type question item.

(4) When the tag name is set according to (3) above, the server 4 performs a process of searching a plurality of types of databases constituting the specialized information DB (B) for the set tag name by the search program. And the process which displays the information of the searched result on the user terminal 1 is performed.
The search process and the process of displaying search result information on the user terminal 1 can be performed in substantially the same manner as the procedures (2) and (3) described in the above-described expert search means. Omitted. In the user search means, the process of searching for a plurality of types of databases constituting the specialized information DB (B) is to search only a specific database set in advance among the plurality of types of specialized information DB (B). It may be.

  The user can enhance the recognition and knowledge about the interior design and the renovation plan of the user's house and the like by executing the above-described user search means and browsing the various types of specialized information searched. As a result, users can acquire various basic knowledge about “interior design” and “renovation planning”, deepen their interest in interiors, and further request “interior design” and “renovation planning” for their homes. In order to achieve this, it is expected that a consultation request and an inquiry can be actively and casually made to an expert using the support system of the present invention.

  In the above-described embodiment of the support system of the present invention, an example mainly targeting a house has been described. However, the support system of the present invention is not limited to a house, but is generally used for interiors of offices, commercial facilities, and other buildings. It is intended for.

  The "interior design" that includes the user's house, for example, by changing the layered classification information specified when the text mining process is performed on the consulting information DB (A3) described above. And the needs of issues related to “renovation planning” can be extracted and analyzed from various angles, so that it is possible to carry out higher-quality consulting activities corresponding to various needs. Arise. The configuration examples of the various databases and data tables described in the above-described embodiment of the present invention show an example thereof, and may be configured appropriately according to the scale of the system.

  Moreover, in order to make it easy for the registered user to use the interior planning plan support system of the present invention described above, it is necessary to reduce the charge for using the support system as much as possible. For example, when an expert responds to a user with only text information in response to a prior consultation request or various inquiries from the above-mentioned user, or when the user executes the above-described user search means, the user is charged. It is desirable to set to a low amount or 0 yen.

1, 1a, 1b, 1c: User terminal device (user terminal device)
2, 2a, 2b, 2c: Expert terminal device 3: Administrator terminal device 4: Consulting server (server)
5: Database 6: Internet A3: Consulting information database B: Specialized information database B3: Design element information database B1a, B2a, B3a, ..., B7a, Da: Tag link table C: Common tag information database D: Need information Database W1: Web page for users (top page)
W2: User-specific web page (pre-consultation web page)
W3: User-specific Web page (Internet consultation Web page)
W3-1: User-specific Web page (consultation board for online consultation Web pages)

Claims (7)

A user terminal device, an expert terminal device, and an interior planning plan support system using the Internet equipped with a server, wherein the server is
From the terminal device of the user, and means for displaying the building of interior design, a Web page to get the consultation request information relating to the interior planning plan, including the reform plans, etc., to the terminal device of the user,
The consulting information created by the expert with respect to the consultation request information acquired from the user terminal device is acquired from the expert terminal device, and the acquired consulting information is displayed as a web page on the user terminal device. Means to
A consulting information database in which the consultation request information and the consulting information are registered;
The experts, and one or more of the specialized information database that have been registered and set the identification information the expert information you need in order to create the consulting information,
In order to extract needs related to the user's interior planning plan from the acquired consultation request information of the user, the consulting corresponding to the stratified classification information consisting of text information acquired from the terminal device of the expert Text mining processing means for extracting the consultation request information registered in the information database and the text information included in the consulting information;
The text mining processing means extracts information registered in the consulting information database corresponding to the text information extracted from the consulting information database, and registers the extracted information and its identification information. Needs information database ,
Based on a search request from the user terminal device or the expert terminal device, information registered in the specialized information database or the needs information database is searched based on preset tag information. Search means;
Means for displaying, on the terminal device of the user who made the search request, or the terminal device of the expert, information obtained by the search processing performed by the search means;
The interior planning plan support system characterized by having. The interior planning plan support system according to claim 1, wherein the server includes means for displaying the Web page on the terminal device of the user as a user-specific Web page created for each user. The server, as the search means,
  In order to search for information registered in the specialized information database, for each of the identification information registered in the specialized information database, a tag link table associated with the tag information,
A tag link table associated with the tag information is provided for each identification information registered in the needs information database in order to search for information registered in the needs information database. Item 1. The interior planning plan support system according to item 1. The server, as the search means, based on access related to a search request from the expert terminal device,
The identification information associated with the tag information by searching the tag link table provided in the specialized information database or the needs information database using the tag information acquired from the expert terminal device as a search key. Means to seek,
  Means for searching information registered in the specialized information database or the needs information database corresponding to the obtained identification information;
  The interior planning plan support system according to claim 1, further comprising: a search unit for a specialist having a unit for displaying information extracted by the search on the terminal device of the specialist. . The server, as the search means, based on access related to a search request from the terminal device of the user,
Means for converting search information acquired from the wizard search Web page displayed on the terminal device of the user into at least one tag information;
Means for obtaining the identification information associated with the tag information by searching the tag link table provided in the specialized information database set in advance using the converted tag information as a search key;
  Means for searching for information registered in the specialized information database corresponding to the obtained identification information;
  A search means for a user, comprising: means for displaying information extracted by the search on a terminal device of the user who has made the search request. Item 5. The interior planning plan support system according to any one of Items 4 to 6. The specialized information database includes a design element information database in which design information constituting the space is registered for each identification information of the space formed in the building,
  The interior planning plan according to any one of claims 1 to 5, wherein detailed information of elements included in the design information is registered in any of the specialized information databases via link information. Support system. The specialized information database includes an item information database in which detailed information about "articles" is registered among elements included in design information of an interior design of the building. The interior planning support system according to any one of claims 1 to 6.