JP5755076B2 - Remote monitoring system - Google Patents

Description

  The present invention relates to a remote monitoring system capable of distributing an abnormality information report notified from a terminal device when an abnormality of a monitoring target equipment is detected not only to a company monitoring center but also to another company monitoring center.

  As a remote monitoring system of this type, distribution of abnormal information notifications sent from terminal devices in each building has been traditionally performed depending on whether the equipment in each building is subject to in-house monitoring or other company monitoring. A device is known in which the monitoring server device of the company designates the destination and each abnormality information notification is transmitted from the monitoring server device to a specified distribution destination via a communication line or the Internet (for example, a patent) Reference 1). In such a conventional remote monitoring system, when an abnormality occurs in the equipment monitored by the company and the abnormality information is reported from the terminal device, the monitoring server apparatus distributes the abnormality information notification to the company monitoring center. In order to respond quickly to abnormal conditions. In addition, this monitoring server device distributes the abnormality information notification to the other company monitoring center when an abnormality occurs in the equipment monitored by the other company and the abnormality information is reported from the terminal device. In the case of suspension, the abnormality information is stored in the storage means of the monitoring server device so that it can be accessed at any time.

JP 2007-65769 A

  In the conventional remote monitoring system described above, the company's own monitoring server device distributes the abnormality information for the equipment monitored by the company to the company's own monitoring center. However, some of the monitoring centers of other companies do not have a high capacity to process the abnormal information notifications that are distributed on a small scale. For this reason, it is expected that response processing will be stagnant at the other company's monitoring center when abnormal information reports are concentrated and distributed from the monitoring server device to a specific other company's monitoring center. As a countermeasure, no special consideration has been given to conventional remote monitoring systems. However, despite the fact that abnormal information about the equipment to be monitored has been issued, a delay in the response from the monitoring center causes passengers to be trapped in the elevator car for a long time, or to recover from a power outage. When trouble such as taking a long time occurs, the remote monitoring system may be inadequate, and the user of the equipment may be exposed to danger due to a delay in handling the abnormality.

  The present invention has been made in view of the situation of the prior art as described above, and an object of the present invention is to provide a remote monitoring center that can assist in avoiding an undesired delay in handling an abnormality at a monitoring center of another company to which an abnormality information is distributed. To provide a monitoring system.

In order to achieve the above-described object, the present invention provides a terminal device that is installed in each of a plurality of buildings and that reports abnormality information when an abnormality is detected in the equipment to be monitored, and communicates with the plurality of terminal devices. A self-monitoring server device that is connected via a line and designates a distribution destination of the abnormality information notification; and one or more self-monitoring centers and one or more other company monitoring centers that are candidates for the distribution destination In the remote monitoring system, a predetermined number that is regarded as excessive when the unsupported number of abnormal information notifications delivered to the other company's monitoring center exceeds that is set, and this predetermined number is stored in the monitoring server device. In this monitoring server device, an unsupported number management unit that grasps the number of unsupported cases of the other company's monitoring center, and an abnormality for the other company's monitoring center that corresponds when the number of unsupported cases exceeds the predetermined number Provided a third center corresponding command unit for commanding the corresponding support by changing the distribution onset report distribution destination in the own monitoring center, the third center corresponding command portion, a plurality of abnormality information onset report for the third monitoring center At the time of distribution to the company monitoring center, the abnormality information notification is distributed in priority order according to the urgency of abnormality response .

In this way, the company's own monitoring server that selectively distributes abnormal information notifications to its own monitoring center and other company's monitoring centers knows the number of abnormal information notifications that are not supported by other company's monitoring centers. If it is determined that the number of unsupported cases at other companies' monitoring centers is excessive, if an abnormality information report for other company's monitoring center is distributed to the company's own monitoring center to support the problem, the other company's monitoring center will issue an abnormality information report. When a situation occurs that hinders the processing, it is possible to smoothly shift to substitute monitoring by the company monitoring center. In addition, when the other company center response command unit of the monitoring server device distributes a plurality of abnormality information notifications for other company monitoring centers to its own monitoring center, the abnormality information notifications are issued in the order of priority according to the urgency of the abnormality response. Since it is distributed, the effectiveness of support support by the company monitoring center is enhanced. Therefore, even if abnormal information reports are concentrated in the other company's monitoring center, or when the other company's monitoring center is small, the other company's monitoring center supports the company's monitoring center before an undesired delay in responding to the abnormality occurs. As a result, the support system for other companies' monitoring centers can be strengthened.

  In addition, in the above remote monitoring system, if a predetermined number that is considered excessive when the number of unsupported cases of abnormal information reporting exceeds that is set according to the scale of multiple other company monitoring centers, It becomes possible to appropriately determine whether or not the number of unsupported cases is excessive every time.

  According to the remote monitoring system of the present invention, when it is determined that the number of unsupported cases of other company monitoring centers is excessive, it is possible to provide support support by distributing anomaly information report for this other company monitoring center to the company monitoring center. For this reason, when a situation occurs that interferes with the processing of anomaly information reporting at another company's monitoring center, it is possible to smoothly shift to proxy monitoring by the company's own monitoring center. Therefore, even if abnormal information reports are concentrated in the other company's monitoring center, or when the other company's monitoring center is small, the other company's monitoring center supports the company's monitoring center before an undesired delay in responding to the abnormality occurs. Can be done. Therefore, there is a very low possibility that a serious response delay will occur, such as a passenger being trapped in the elevator car for a long time, or a long time required to recover from a power failure.

It is a block diagram which shows the whole structure of the remote monitoring system which concerns on the example of embodiment of this invention. It is a flowchart which shows the process sequence performed when a monitoring server apparatus determines the delivery destination of abnormality information alerting | reporting in this remote monitoring system. It is explanatory drawing which shows an example of the alert information management table created by this monitoring server apparatus. It is explanatory drawing which shows an example of the delivery destination management table produced by this monitoring server apparatus.

  Hereinafter, a remote monitoring system according to an embodiment of the invention will be described with reference to FIGS.

  As shown in FIG. 1, in the remote monitoring system according to the embodiment of the present invention, the monitoring areas 1A, 1B, and 1C are installed in a building (not shown) to monitor the operation state of the equipment to be monitored. Terminal devices 11A to 12A, 11B to 12B, and 11C to 12C for automatic notification are provided. The equipment is an elevator, air conditioning equipment, electrical equipment, crime prevention device, disaster prevention device, etc., and each terminal device is electrically connected to the equipment equipment to be monitored. Abnormalities, recovery states, etc. are detected by the terminal device. These terminal devices 11A to 12A, 11B to 12B, and 11C to 12C are connected to the company's own monitoring server device 2 via the telephone line 8, and the abnormality transmitted from each terminal device by the monitoring server device 2 Information notification is distributed to the designated monitoring center.

  The monitoring server device 2 is connected to the monitoring consoles 31 and 32 of the company monitoring center 3 and the monitoring consoles 41 and 42 of the company monitoring center 4 via the communication line 6, and monitors a plurality of other companies via the communication line 7. It is connected to the center 5 and the like. The in-house monitoring center 3 remotely monitors the monitoring target equipment installed in a plurality of buildings in the monitoring area 1A via the terminal devices 11A to 12A. Similarly, the in-house monitoring center 4 remotely monitors monitoring target equipment installed in a plurality of buildings in the monitoring area 1B via the terminal devices 11B to 12B. The other company's monitoring center 5 or the like remotely monitors the monitoring target equipment installed in a plurality of buildings in the monitoring area 1C via the terminal devices 11C to 12C.

  The monitoring tables 31 and 32 and the monitoring tables 41 and 42 are provided with display devices that can display information transmitted from the monitoring server device 2. The other company's monitoring center 5 or the like is composed of a general-purpose personal computer having a communication function connectable to the communication line 7.

  The monitoring server device 2 includes a line control device 21 that controls connection with the terminal devices 11A to 12A, 11B to 12B, and 11C to 12C, a control device 22 that performs arithmetic processing for managing transmission / reception data, and the like. A storage device 23 for storing data designated by the control device 22 and a transmission / reception control device 24 for controlling transmission / reception with the company monitoring centers 3 and 4 and the other company monitoring center 5 are provided. Further, the control device 22 is provided with the other company center correspondence command unit 22A, and the storage device 23 is provided with an unsupported number management unit 23A.

  The abnormality information notification received by the line control device 21 is sent to the control device 22, and the control device 22 refers to the data stored in the storage device 23 and designates the distribution destination of each abnormality information notification. That is, in the storage device 23, the company information about the company equipment to be monitored, the terminal devices 11A to 12A, 11B to 12B, the company monitoring centers 3 and 4 and the like, the equipment equipment to be monitored by other companies and the terminal devices 11C to 12C, Other company information related to the other company monitoring center 5 is stored. In addition, the transmission / reception control device 24 transmits abnormality information notification to the distribution destination designated by the control device 22.

  The monitoring server device 2 is a predetermined number N (for example, 10) that is regarded as excessive when the number of unsupported cases of abnormality information notification notified from the terminal devices 11C to 12C and distributed to the other company's monitoring center 5 or the like becomes larger. This predetermined number N is also stored in the storage device 23. This predetermined number N is set to the number according to the scale of the other company monitoring center.

  The unsupported number management unit 23A provided in the storage device 23 always keeps track of the number of unsupported cases of abnormality information notification for each of the other company monitoring centers. Further, the other company center correspondence command unit 22A provided in the control device 22 distributes the abnormality information notification destination for the corresponding other company monitoring center when the number of unsupported cases in the other company monitoring center 5 or the like is the predetermined number N or more. Is changed to one of the in-house monitoring centers 3 and 4 and a signal to instruct response support is output.

  Next, a processing procedure performed when the monitoring server device 2 determines the distribution destination of the abnormality information notification from the terminal device will be described with reference to the flowchart of FIG.

  When an abnormality occurs in the equipment to be monitored (for example, an elevator) (step S1) and the terminal device detects the abnormality (step S2), abnormality information is transmitted from the terminal device to the monitoring server device 2 via the telephone line 8. Automatic notification is issued (step S3).

  In the monitoring server device 2, the line control device 21 receives this abnormality information notification (step S4). Then, after the control device 22 writes the data related to the abnormal information notification in the notification information management table F included in the storage device 23 (step S5), the control device 22 refers to the building master table included in the storage device 23, and The correspondence code F6 for designating the distribution destination of the abnormality information notification is acquired (step S6). The contents of the notification information management table F will be described later. Since the building master table stores data related to equipment and terminals to be monitored for each building, the received abnormality information notification is sent to which monitoring center. It can be determined whether to deliver.

  Next, the control device 22 refers to the received abnormality information notification corresponding code F6 to determine whether the distribution destination is the company monitoring center 3 or 4 or the other company monitoring center 5 (step S7). ). When the monitoring server device 2 receives the abnormal information notification from the terminal devices in the monitoring areas 1A and 1B, the distribution destination is determined to be the company monitoring center 3 or 4 in step S7, and the process proceeds to step S9. On the other hand, when the monitoring server device 2 receives the abnormality information notification from the terminal device in the monitoring area 1C, the distribution destination is determined to be the other company monitoring center 5 or the like in step S7, and the process proceeds to step S8. .

  First, a processing procedure when the process proceeds from step S7 to step S9 will be described. In step S9, for example, in the case of anomaly information notification notified from the terminal devices 11A to 12A, the corresponding code F6 becomes “001” indicating the company monitoring center 3, so that the control device 22 uses the company monitoring center 3 (monitoring table 31). , 32). In the case of anomaly information notification notified from the terminal devices 11B to 12B, since the corresponding code F6 is “002” indicating the company monitoring center 4, the control device 22 uses the company monitoring center 4 (monitoring tables 41 and 42). Create transmission data for. However, if the monitoring consoles 31 and 32 are unable to receive even when the abnormal information is reported from the terminal devices 11A to 12A, the corresponding code F6 is written as “002” for transmission to the company monitoring center 4. Similarly, if the monitoring consoles 41 and 42 are unable to receive even when the abnormal information is notified from the terminal devices 11B to 12B, the corresponding code F6 is written as “001” for transmission to the company monitoring center 3.

  Here, the contents of the notification information management table F of the storage device 23 will be described with reference to FIG. The notification information management table F includes a received code item F1, a building name item F2, an abnormality occurrence time item F3, a monitoring facility name item F4, and an abnormal condition item F5. In step S5, the received abnormality information notification data is written in each item.

  The contents of each item of the notification information management table F will be described. The reception code of the item F1 is a code number (for example, a 9-digit serial number) that is newly assigned every time an abnormality information notification is received. The building name of item F2 is the name of the building where the terminal device that issued the abnormality information is installed. The abnormality occurrence time of item F3 is the time when the abnormality information notification is received. The monitoring equipment name of item F4 is the name of the equipment to be monitored in which an abnormality has occurred. The abnormal state of item F5 is the urgency rank indicating the content of the abnormal state of the equipment and the priority of response, and when the content of the abnormal state requires urgent response, the response priority is designated as rank A. , Rank B and rank C. As shown in FIG. 3, the notification information management table F can be arranged in the order of priority according to the urgency of abnormality handling.

  Returning to the flowchart of FIG. 2, the transmission data for the company monitoring center created by the control device 22 in step S <b> 9 is sent to the monitoring tables 31 and 32 of the company monitoring center 3 or the company via the transmission / reception control device 24 and the communication line 6. The data is transmitted to the monitoring consoles 41 and 42 of the monitoring center 4 (step S12). FIG. 4 shows an example of the distribution destination management table FA in which transmission data for the company monitoring center is arranged in the order of the number of the reception code F1. When the monitoring console of the company monitoring center receives such transmission data (abnormal data) (step S13), the monitoring console checks the reception code F1 and the corresponding code F6 of the transmission data, and the corresponding code indicating that it is the distribution destination. The reception code F1 combined with is transmitted to the monitoring server device 2 (step S14). For example, when the monitoring console 31 receives the transmission data, the reception code F <b> 1 whose corresponding code is “001” is returned to the monitoring server device 2. Further, when the monitoring console 41 receives the transmission data, the reception code F <b> 1 whose corresponding code is “002” is returned to the monitoring server device 2.

  When the monitoring server device 2 receives the reception code F1 sent back from the monitoring console of the company monitoring center via the communication line 6 in this way (step S15), the monitoring server device 2 first detects abnormality information corresponding to the reception code F1. Detailed data of the notification is acquired from the storage device 23 (step S16). Then, the monitoring server device 2 transmits this detailed data again to the distribution destination monitoring console via the communication line 6 (step S17).

  When the monitoring table of the company monitoring center, which is the distribution destination, receives the detailed data of the abnormality information notification transmitted from the monitoring server device 2 (step S18), the detailed data is displayed on the display device of the monitoring table (step S18). S19). That is, detailed data regarding an abnormality that has occurred in the equipment in the monitoring area 1A (or 1B) to be monitored is displayed on the monitoring tables 31 and 32 (or 41 and 42) of the company monitoring center 3 (or 4). Therefore, in-house monitoring center 3 (or 4) can promptly perform appropriate abnormality handling based on this detailed data.

  Next, a processing procedure in the case where it is determined in step S7 that the distribution destination is the other company monitoring center 5 or the like will be described. That is, when an abnormal information report is notified from the terminal device in the monitoring area 1C, the process proceeds from step S7 to step S8, and the number of unsupported abnormal information reports in the other company monitoring center 5 or the like is a predetermined number. It is determined whether N or more. As described above, the predetermined number N is the number that is considered excessive when the number of unacknowledged cases of delivered abnormality information is more than that, and is set in advance according to the scale of the other company's monitoring center. In the flowchart of FIG. 2, for the sake of convenience, the case where the predetermined number N is 10 is illustrated, but actually, the predetermined number N corresponding to the scale of the other company monitoring center as the distribution destination is adopted as the determination criterion in step S8. .

  If it is determined in step S8 that the number of unsupported cases is less than the predetermined number N, the control device 22 creates transmission data for the other company's monitoring center (step S10), and sends this transmission data to the corresponding other company via the communication line 7. Transmit to the monitoring center (step S12). Subsequent procedures (steps S20, S21, S15, S16, S17, S22, and S23) are basically the same as the above-described steps S13 to S19. Finally, in step S23, the other company monitoring center that is the distribution destination. Detailed data of the abnormality information notification transmitted from the monitoring server device 2 via the communication line 7 is displayed on the monitor.

  For example, the processing when the delivery destination is the other company monitoring center 5 and the predetermined number N is 10 and the number of unsupported cases in the other company monitoring center 5 is determined to be less than 10 in step S8 will be described first. The transmission data for the other company monitoring center 5 with "003" is created (step S10), and this transmission data is transmitted from the monitoring server device 2 to the other company monitoring center 5 via the communication line 7 (step S12). . Upon receiving this transmission data (abnormal data) (step S20), the other company monitoring center 5 returns a reception code F1 combined with the corresponding code “003” indicating that it is the distribution destination to the monitoring server device 2. (Step S21). When the monitoring server device 2 receives the reception code F1 returned from the other company monitoring center 5 (step S15), the monitoring server device 2 acquires detailed data of the abnormality information notification corresponding to the reception code F1 from the storage device 23 (step S16). Thereafter, the detailed data is transmitted again to the other company monitoring center 5 (step S17). In this way, the other company monitoring center 5 receives the detailed data relating to the abnormality occurring in the equipment in the monitoring area 1C to be monitored (step S22), and displays this detailed data on a monitor such as a general-purpose personal computer (step S23). Therefore, it is possible to quickly deal with an appropriate abnormality.

  However, if it is determined in step S8 that the number of non-supports of the other company monitoring center that is the distribution destination is greater than or equal to the predetermined number N, it is difficult to respond quickly even if new abnormality information is distributed to this other company monitoring center. Therefore, the process proceeds to step S11 to switch to proxy monitoring by the company monitoring center. In this step S11, the monitoring server device 2 creates transmission data for proxy monitoring in order to instruct the corresponding support to one of the company monitoring centers 3 and 4. And after transmitting this transmission data to a corresponding self-monitoring center (step S12), the process of step S13-step S19 mentioned above is performed sequentially.

  For example, when it is determined in step S8 that the number of unsupported cases of the other company monitoring center 5 that is the distribution destination is equal to or greater than a predetermined number N (10 cases) and the monitoring server apparatus 2 instructs the company monitoring center 3 to provide support support, step S11 , Transmission data for proxy monitoring in which the corresponding code is rewritten as “001” is created, and this transmission data is transmitted to the monitoring consoles 31 and 32 via the communication line 6 (step S12). When the monitoring console 31 receives this transmission data (step S13), it returns a reception code F1 combined with a corresponding code “001” indicating that it is a distribution destination to the monitoring server device 2 (step S14). When the monitoring server device 2 receives the received code F1 returned from the monitoring console 31 (step S15), the monitoring server device 2 obtains the detailed data of the abnormal information notification corresponding to the received code F1 from the storage device 23 (step S16). The detailed data is transmitted again to the monitoring console 31 (step S17). Accordingly, the monitoring console 31 receives detailed data relating to an abnormality that has occurred in the equipment in the monitoring area 1C that is the monitoring target of the other company monitoring center 5 (step S18), and displays the detailed data on the display device (step S18). S19). Therefore, based on this detailed data, the in-house monitoring center 3 can promptly provide appropriate support.

  The other company center response command unit 22A of the control device 22 distributes a plurality of abnormality information notifications for the other company monitoring center to the company monitoring center for proxy monitoring in order of priority according to the urgency of the abnormality response. It is controlled to deliver anomaly information notification. That is, as shown in FIG. 3, since the alert information management table F can be arranged in the priority order according to the urgency level of abnormality handling, when it is necessary to support the other company monitoring center 5 or the like, Based on the item F5 (contents of abnormal state) and the item F3 (error occurrence time) of the notification information management table F, it is to be distributed to the company monitoring center 3 (or 4) in order from the abnormality information notification with high urgency. It is. By doing so, it is possible to increase the effectiveness of support support by the company monitoring centers 3 and 4.

  In addition, although omitted in the flowchart of FIG. 2, when the number of unsupported cases such as the other company monitoring center 5 has decreased from a predetermined number N (for example, 10) or more to a margin number n (for example, 5), this other company monitoring is performed. Support support for the center may be canceled by the other company center support command unit 22A. Here, the surplus number n is the number of cases that are considered unacceptable when the number of unsupported cases of abnormal information notification delivered to other company monitoring centers is less than that, and not only the predetermined number N but also the surplus number n If the information is stored in the storage device 23 of the monitoring server device 2, the support support can be canceled at the stage where the other company's monitoring center is no longer in trouble, so there is room for the other company's monitoring center. It becomes easier to respond abnormally calmly.

  As described above, in the remote monitoring system according to the present embodiment, when it is determined that the number of unsupported cases such as the other company's monitoring center 5 is excessive, the own monitoring center 3 (Or 4) is provided so that the support can be supported by other companies, so that the monitoring center 3 (or 4) will act on behalf of the monitoring center 5 or the like of the other company when troubles occur in the abnormal information reporting process. Smooth transition to monitoring. Therefore, even if abnormal information reports are concentrated in the other company's monitoring center, or when the other company's monitoring center is small, the other company's monitoring center supports the company's monitoring center before an undesired delay in responding to the abnormality occurs. As a result, the support system for other companies' monitoring centers can be strengthened. In other words, in this remote monitoring system, if the corresponding processing starts to stagnate in the other company's monitoring center 5 or the like to which the monitoring server device 2 of the company distributes the abnormal information notification, the company monitoring center 3 (or 4) automatically. For example, passengers may be trapped in the elevator car for a long time or may take a long time to recover from a power outage. The nature is extremely low.

  Further, in this remote monitoring system, a predetermined number N that is considered to be excessive when the number of unsupported cases of anomaly information reporting exceeds that is set according to the scale of a plurality of other company monitoring centers. It is possible to appropriately determine whether or not the number of unsupported cases is excessive every time.

1A, 1B, 1C Monitoring area 2 Monitoring server device 3, 4 In-house monitoring center 5 Other company monitoring center 6, 7 Communication line 8 Telephone line (communication line)
11A to 12A, 11B to 12B, 11C to 12C Terminal device 21 Line control device 22 Control device 22A Other company center compatible command unit 23 Storage device 23A Unsupported number management unit 24 Transmission / reception control device 31, 32, 41, 42 Monitoring console

Claims (2)

Terminal devices that are installed in a plurality of buildings and detect abnormality information of monitored equipment, and are connected to the plurality of terminal devices via a communication line to distribute the abnormality information notification. In a remote monitoring system comprising an in-house monitoring server device that designates a destination and one or more in-house monitoring centers and one or more other company monitoring centers that are candidates for the distribution destination,
A predetermined number that is considered excessive when the unsupported number of abnormal information notifications delivered to the other company's monitoring center exceeds that is set, and this predetermined number is stored in the monitoring server device. In addition, an unsupported number management unit that grasps the number of unsupported cases of the other company's monitoring center, and a distribution destination of the abnormality information notification for the other company's monitoring center that corresponds when the unsupported number is the predetermined number or more A third-party center command unit that changes to a monitoring center and commands response support, and the third-party center command unit distributes a plurality of abnormality information reports for the third-party monitoring center to the own monitoring center. The remote monitoring system is characterized in that the abnormality information notifications are distributed in the priority order according to the urgency of abnormality response . The remote monitoring system according to claim 1, wherein the predetermined number is set according to the scale of a plurality of other company monitoring centers .

Images