JP5710163B2 - 顧客情報管理システム及び顧客情報管理方法 - Google Patents
顧客情報管理システム及び顧客情報管理方法 Download PDFInfo
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- JP5710163B2 JP5710163B2 JP2010157502A JP2010157502A JP5710163B2 JP 5710163 B2 JP5710163 B2 JP 5710163B2 JP 2010157502 A JP2010157502 A JP 2010157502A JP 2010157502 A JP2010157502 A JP 2010157502A JP 5710163 B2 JP5710163 B2 JP 5710163B2
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- 238000007726 management method Methods 0.000 title claims description 53
- 238000000034 method Methods 0.000 claims description 138
- 230000008569 process Effects 0.000 claims description 67
- 230000008859 change Effects 0.000 claims description 22
- 230000003993 interaction Effects 0.000 claims description 14
- 238000012544 monitoring process Methods 0.000 claims description 6
- 230000004044 response Effects 0.000 claims description 6
- 238000004891 communication Methods 0.000 claims description 5
- 238000012545 processing Methods 0.000 description 22
- 230000004308 accommodation Effects 0.000 description 9
- 235000012054 meals Nutrition 0.000 description 9
- 238000012790 confirmation Methods 0.000 description 7
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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Description
Claims (2)
- コンピュータにより複数のプロバイダと対話を行うための、顧客の工程を含む顧客情報および前記顧客のフライト変更優先順位を含む優先順位を記録する手段と、
前記コンピュータによりプロファイル内に前記顧客情報および前記優先順位を格納する手段と、
前記顧客情報を使用して前記コンピュータにより、前記複数のプロバイダに関連する複数のプロバイダコンピュータと前記顧客との間の対話を容易にする通信手段と、
前記コンピュータにより、特定の前記プロバイダコンピュータに周期的に接続することにより前記顧客の行程を監視して前記プロファイルに記載されている前記顧客及び第三者に前記行程の変更を通知し、前記プロファイルに前記顧客が別のフライトへの自動調整を選択したことが記録されている場合には、前記プロファイル内の前記顧客のフライト変更優先順位に従って、自動的に別のフライトに対して前記顧客を再スケジュールし、前記プロファイルに前記顧客が別のフライトへの自動調整を選択したことが記録されていない場合には、前記行程の変更の通知に応答する前記顧客の選択及び前記プロファイル内の前記顧客のフライト変更優先順位に従って、別のフライトに対して前記顧客を再スケジュールし、再スケジュール後の前記顧客の行程を更新し、かかる一連のステップを更新後の前記顧客の行程について繰り返す手段と、
の各手段を備えたことを特徴とする顧客情報管理システム。 - コンピュータにより複数のプロバイダと対話を行うための、顧客の工程を含む顧客情報および前記顧客のフライト変更優先順位を含む優先順位を記録する第1ステップと、
前記コンピュータによりプロファイル内に前記顧客情報および前記優先順位を格納する第2ステップと、
前記顧客情報を使用して前記コンピュータにより特定の前記プロバイダに関連するプロバイダコンピュータと前記顧客との間の対話を容易にする第3ステップと、
前記コンピュータにより、前記特定のプロバイダコンピュータに周期的に接続することにより前記顧客の行程を監視して前記プロファイルに記載されている前記顧客及び第三者に前記行程の変更を通知し、前記プロファイルに前記顧客が別のフライトへの自動調整を選択したことが記録されている場合には、前記プロファイル内の前記顧客のフライト変更優先順位に従って、自動的に別のフライトに対して前記顧客を再スケジュールし、前記プロファイルに前記顧客が別のフライトへの自動調整を選択したことが記録されていない場合には、前記行程の変更の通知に応答する前記顧客の選択及び前記プロファイル内の前記顧客のフライト変更優先順位に従って、別のフライトに対して前記顧客を再スケジュールし、再スケジュール後の前記顧客の行程を更新する第4ステップと、
の各ステップを含み、更新後の前記顧客の行程について、前記第4ステップを繰り返し実行することを特徴とする顧客情報管理方法。
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US12/508,998 | 2009-07-24 | ||
US12/508,998 US20110022405A1 (en) | 2009-07-24 | 2009-07-24 | System and method of managing customer information |
Publications (2)
Publication Number | Publication Date |
---|---|
JP2011028745A JP2011028745A (ja) | 2011-02-10 |
JP5710163B2 true JP5710163B2 (ja) | 2015-04-30 |
Family
ID=42733748
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP2010157502A Active JP5710163B2 (ja) | 2009-07-24 | 2010-07-12 | 顧客情報管理システム及び顧客情報管理方法 |
Country Status (3)
Country | Link |
---|---|
US (1) | US20110022405A1 (ja) |
EP (1) | EP2282291A1 (ja) |
JP (1) | JP5710163B2 (ja) |
Families Citing this family (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7974892B2 (en) | 2004-06-23 | 2011-07-05 | Concur Technologies, Inc. | System and method for expense management |
US8620750B2 (en) * | 2010-10-21 | 2013-12-31 | Concur Technologies, Inc. | Method and system for targeting messages to travelers |
US8645172B2 (en) * | 2009-08-31 | 2014-02-04 | Accenture Global Services Limited | Passenger check-in finalization |
US7920850B1 (en) * | 2010-09-21 | 2011-04-05 | SkyWire Media, Inc. | Method and system for a hospitality entity to communicate goods and services to a guest |
US9361620B2 (en) | 2011-10-14 | 2016-06-07 | Leisure Pass Group Limited | Electronic transaction system with entitlement and promotion engines |
TWI547881B (zh) * | 2011-12-30 | 2016-09-01 | 富智康(香港)有限公司 | 機場行李監控系統及方法 |
US20140207499A1 (en) * | 2013-01-24 | 2014-07-24 | Room 77, Inc. | Check-in to a hotel room online |
SG2013045125A (en) * | 2013-06-11 | 2015-01-29 | Mastercard Asia Pacific Pte Ltd | System and method of conducting an authentication transaction |
US10185920B2 (en) * | 2015-02-26 | 2019-01-22 | United Airlines, Inc. | Method and system for automating passenger seat assignment procedures |
US10171472B2 (en) * | 2016-03-02 | 2019-01-01 | Microsoft Technology Licensing, Llc | Role-specific service customization |
US10510024B2 (en) * | 2017-03-08 | 2019-12-17 | Amadeus S.A.S. | Coordinated disruption handling |
JP6735878B1 (ja) * | 2019-05-14 | 2020-08-05 | 株式会社リクルート | 情報処理装置、情報処理方法及びプログラム |
WO2024053037A1 (ja) * | 2022-09-08 | 2024-03-14 | 日本電気株式会社 | 宿泊情報管理装置、システム及び方法、並びに、コンピュータ可読媒体 |
Family Cites Families (17)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6496568B1 (en) * | 1999-04-12 | 2002-12-17 | Avaya Technology Corp. | Method and apparatus for providing automated notification to a customer of a real-time notification system |
US6640098B1 (en) * | 2000-02-14 | 2003-10-28 | Action Engine Corporation | System for obtaining service-related information for local interactive wireless devices |
US20020077871A1 (en) * | 2000-06-20 | 2002-06-20 | Greg Udelhoven | Traveler service system with a graphical user interface for accessing multiple travel suppliers |
US20020143961A1 (en) * | 2001-03-14 | 2002-10-03 | Siegel Eric Victor | Access control protocol for user profile management |
US20040036611A1 (en) * | 2001-03-30 | 2004-02-26 | Kidney Nancy G. | Notification service on transportation network |
US20020198747A1 (en) * | 2001-06-26 | 2002-12-26 | Boyer Stanley Gene | Event driven airport |
US7805323B2 (en) * | 2002-01-25 | 2010-09-28 | American Express Travel Related Services Company, Inc. | System and method for processing trip requests |
US7428531B2 (en) * | 2002-02-06 | 2008-09-23 | Jpmorgan Chase Bank, N.A. | Customer information management system and method |
US7376662B2 (en) * | 2002-07-26 | 2008-05-20 | Orbitz Llc | Travel update messaging system and method |
JP2004234199A (ja) * | 2003-01-29 | 2004-08-19 | Tokyu Streamline Kk | 旅行者所在追跡システム |
JP2004272521A (ja) * | 2003-03-07 | 2004-09-30 | Nri & Ncc Co Ltd | コンテンツの適時送信システムおよびその送信方法 |
US20040199411A1 (en) * | 2003-04-04 | 2004-10-07 | Bertram Jeffrey Mark | Method and system for rebooking a passenger |
JP3947136B2 (ja) * | 2003-05-30 | 2007-07-18 | 株式会社東芝 | ウェブサービスシステム、フロー展開支援装置およびフロー展開支援プログラム |
JP2005078103A (ja) * | 2003-08-29 | 2005-03-24 | Hitachi Kokusai Electric Inc | 予約連動システム |
US20050288973A1 (en) * | 2004-06-24 | 2005-12-29 | Taylor Steven F | System and method for changing a travel itinerary |
JP5086044B2 (ja) * | 2007-11-30 | 2012-11-28 | 京セラ株式会社 | 携帯通信端末 |
WO2009137309A2 (en) * | 2008-05-01 | 2009-11-12 | Travel Tech Systems, Llc | Process and system to determine commercial airline arrivals |
-
2009
- 2009-07-24 US US12/508,998 patent/US20110022405A1/en not_active Abandoned
-
2010
- 2010-05-14 EP EP10162803A patent/EP2282291A1/en not_active Withdrawn
- 2010-07-12 JP JP2010157502A patent/JP5710163B2/ja active Active
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Publication number | Publication date |
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US20110022405A1 (en) | 2011-01-27 |
EP2282291A1 (en) | 2011-02-09 |
JP2011028745A (ja) | 2011-02-10 |
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