JP5621892B2 - Telephone number processing apparatus, telephone number processing method, and program thereof. - Google Patents

Description

The present invention relates to a telephone number processing device , a telephone number processing method , and a program thereof .

  The mobile terminal network operator specifies FMC (Fixed Mobile Convergence) service that fuses the mobile phone network and the fixed telephone network as a merit of the FMC service provided by the mobile terminal carrier. All calls made between employees using mobile terminals are handled as calls made by extension, and even if calls between employees are outside the internal telephone network radio waves, no call charges (communication costs) related to the call are incurred. .

  That is, a call between mobile terminals contracted for an FMC service provided by a mobile terminal carrier is handled as an extension call even if the call is made at a location using the mobile phone network provided by the mobile terminal carrier. On the other hand, when one mobile terminal makes a call with a mobile terminal that is not subscribed to the FMC service, it is handled as an outside line call in which a call charge (communication cost) is generated by the outgoing call.

  Currently, a multi FMC service that integrates the FMC service provided by a carrier is provided, but when an employee uses the FMC service, an outside line that generates a call charge or an extension that does not generate a call charge Since the rules between operators are different in the operation, the following methods are disclosed.

  In Patent Document 1, in order to link an FMC service performed between a plurality of communication carriers, transmission position information is transmitted to the management table, and after confirming the current transmission position, it is related to the transmission position unique to the user. The connection between FMC services among a plurality of communication carriers is realized by making a call request with a telephone number.

  In Patent Document 2, a priority is assigned to each telephone number assigned in advance to a telephone number assigned to a plurality of telephone numbers, and a number that is assumed to have the lowest telephone number charge is selected from the calling numbers for relay transmission.

JP 2007-251622 A JP 2009-38557 A

  However, in the background art, when an employee who can use the FMC service provided by a mobile terminal carrier takes a mobile terminal outside the company and receives a call from a customer on the mobile terminal taken out from the company, he / she makes a call. Since the caller's outgoing number remains in the incoming call history of the mobile terminal, there is a risk of leakage of customer information if the mobile terminal is lost.

  Furthermore, when calling back to the customer with the incoming call number, since the number is 0, it is an outside line call via a general mobile phone network or public network, and the fact that the call is returned and the call data are used for company-specific calls. There is a problem that you cannot register online in the management system.

  Furthermore, when using the FMC service to make a return call with the incoming call number from the customer, for example, when making a call using the call number recorded on the mobile terminal, the call goes through a general mobile phone network or public network. There are various problems, such as the use of an in-house extension, which is a merit of the FMC service, and the caller always selects 0 transmission.

In order to solve such a problem, the present applicant, when to telephone call to the telephone number of the outside line, unique system number for the destination telephone number of the outside line using a SIP server (telephone number converter) A mechanism to issue a number has been proposed .

With this technique, even in a case that originated to the outside line of the telephone network, because it has not been recorded the telephone number of the outside line into the phone, even if you lose your phone, the leakage risk of customer information Can be reduced.

However, in this method, until a mechanism to carry out the only inquiry of the system number in the single have not been proposed yet.

Therefore, an object of the present invention is to provide a mechanism capable of receiving a system number inquired by a telephone of a user who is an inquiry source when a system number inquiry is dialed .

The present invention relates to a telephone number processing apparatus for processing a telephone number when establishing communication, a storage means for storing external line information data in which a telephone number of a telephone network of an external line is associated with a system number, and the telephone number Receiving means for receiving an inquiry number as establishment of communication with the processing device, determination means for determining whether the inquiry number is a system number based on the received inquiry number, and an inquiry request for the system number by the determination means The destination number receiving means for receiving the destination number that is the telephone number of the telephone network of the external line from the telephone that has received the inquiry number while the communication is established; search means for searching the system number associated with the destination number received by the destination number means from the information data, the system After the communication by the number of query request is disconnected, characterized in that a transmission unit for transmitting in order to call the information including the searched system number to the telephone receiving the inquiry number as the source number And

In addition, after the destination number receiving means has received the destination number, it further comprises an accepting means for accepting an instruction to terminate communication in response to the system number inquiry request from the telephone that has received the inquiry number . In response to the instruction, the transmission means transmits the information including the retrieved system number to the telephone that has received the inquiry number so as to be received as a caller number .
Moreover, the response to the after the transmitting means has transmitted in order to call the information including the searched system number to the telephone receiving the inquiry number as the source ID, the call that by the phone receiving the tracking number In the case where a call is made, it is further characterized by further comprising a disconnecting means for disconnecting communication with the telephone that has received the inquiry number for receiving the information including the searched system number as a source number .

Moreover, the response to the after the transmitting means has transmitted in order to call the information including the searched system number to the telephone receiving the inquiry number as the source ID, the call that by the phone receiving the tracking number In the case where an incoming call is made, it further includes an incoming call requesting means for making a request to receive an incoming call to the incoming call destination number received by the called call destination number receiving means .

Further, the present invention is further characterized by further comprising audio reproducing means for reproducing audio for prompting disconnection of communication in response to the system number inquiry request.

According to the present invention, when a system number inquiry is dialed, it is possible to provide a mechanism that can receive the system number inquired by the telephone of the user who is the inquiry source.

Diagram showing an example of system configuration Diagram showing an example of hardware configuration Diagram showing an example of functional blocks The figure which shows an example of the flowchart of a telephone number process The figure which shows an example when it originates from the outside telephone network and arrives at the extension telephone network Figure showing an example of outgoing calls from an extension telephone network and incoming calls from an external telephone network Diagram showing an example of a database The figure which shows an example of the flowchart of an inquiry process The figure which shows an example of the dial operation of inquiry processing

  FIG. 1 is an overall view of a system configured by an IP telephone number processing apparatus (management server) 101 suitable for the telephone number processing apparatus of the present invention. An IP telephone (Internet protocol telephone) is a telephone that employs a technology in which voice is data-compressed and encoded, divided into IP packets, and transmitted over an IP network.

  As shown in FIG. 1, the management server 101 includes an IP-GW (A company GW server) 102 provided by a mobile terminal carrier A, and an IP-GW (B provided by a mobile terminal carrier B). GW server) 103 and an IP-GW (C company GW server) 104 provided by a mobile terminal carrier C company, and are connected in a state in which communication is possible and voice communication is possible.

  Company A GW server 102 provided by Company A is connected to Company A's IP telephone service network 406 provided from Company A's FMC service network 404 provided by Company A in a communicable state and capable of voice calls. .

  The B company GW server 103 provided by the B company is connected to the IP telephone service network 413 provided by the B company FMC service network 411 provided by the B company in a state in which communication is possible and voice communication is possible. .

The C company GW server 104 provided by the C company is connected to the IP telephone service network 420 provided by the C company provided by the C company FMC service network 418 provided by the C company in a state where communication is possible and voice communication is possible. .
The mobile phone service network 405 of company A is connected to the mobile terminals 401 and 402 via the mobile communication network 400 of company A in a state where communication with the mobile terminals 401 and 402 is possible.
The mobile phone service network 412 of company B is connected to the mobile terminals 408 and 409 via the mobile communication network 407 of company B so that voice communication can be performed.
A mobile phone service network 419 of company C is connected to mobile terminals 415 and 416 via a mobile communication network 414 of company C in a state where communication with mobile terminals 415 and 416 is possible.

  It is assumed that all users who can make a call from the extension telephone network of the present invention have a contract to use the FMC service network provided by the mobile terminal communication provider to which the mobile terminal owned by the user belongs. That is, it corresponds to a mobile terminal user inside the company such as an employee.

  It is assumed that all users who can make calls from the external telephone network of the present invention do not have a contract to use the FMC service network provided by the mobile terminal communication provider to which the mobile terminal owned by the user belongs. That is, it corresponds to a mobile terminal user outside the company such as a customer.

  The mobile terminals 401 and 402 of the company A can select whether or not the company A FMC service network 404 provided by the company A can be used based on a contract with the company A. When the contractor uses the company A FMC service network 404 as the company A, the voice communication and data communication via the company A FMC service using the contracted mobile terminal A company IP phone service network 406 Is possible.

  The company B mobile terminals 408 and 409 can select whether or not the company B FMC service network 411 provided by the company B can be used based on a contract with the company B. When the contractor uses the B company FMC service network 411 as the contract B company, the voice communication and data communication via the B company FMC service using the contracted mobile terminal B's IP phone service network 413 Is possible.

  The mobile terminals 415 and 416 of company C can select whether or not the company C FMC service network 418 provided by company C can be used by contracting with company C. When the contractor uses the C company FMC service network 418 as the contract company C, the voice communication and data communication via the IP phone service network 420 of the C company FMC service using the contracted mobile terminal Is possible.

  From the above form, for example, the mobile terminal 401 of the mobile terminal user (employee) inside the company and the mobile terminal 408 of the mobile terminal user (employee) inside the company use the A company FMC service network 404 and the B company FMC service network 411. When a voice call is made, the communication data and the voice call data are always transmitted via the management server 101 of the present invention.

  When the mobile terminal 401 of the mobile terminal user (employee) inside the company and the mobile terminal of the mobile terminal user (customer) outside the company make a voice call using the company A FMC service network, for example, the communication data The voice call data always passes through the management server 101 of the present invention.

  When the mobile terminal of the mobile terminal user (customer) outside the company and the mobile terminal of the mobile terminal user (customer) outside the company make a voice call, the communication data and the voice call data are stored in the management server of the present invention. 101.

  Further, the management server 101 of the present invention can transmit / receive and connect the communication data and voice call data to / from an FMC service network similar to the present invention provided by another communication carrier.

Public lines 421 and 422 are general lines, and are connected to a service network of each mobile terminal carrier so that voice communication and data communication are possible. This allows employees to make external calls with customers.
FIG. 2 is a diagram illustrating a hardware configuration of the management server 101, and the A company GW server 102, the B company GW server 103, and the C company GW server 104 are similar in configuration.

  In FIG. 2, reference numeral 301 denotes a CPU that comprehensively controls each device and controller connected to the system bus 304. Further, the ROM 302 or the external memory 311 is necessary to realize a BIOS (Basic Input / Output System) or an operating system program (hereinafter referred to as OS) that is a control program of the CPU 301, or a function executed by each server or each PC. Various programs to be described later are stored.

  A RAM 303 functions as a main memory, work area, and the like for the CPU 301. The CPU 301 implements various operations by loading a program or the like necessary for execution of processing from the ROM 302 or the external memory 311 to the RAM 303 and executing the loaded program.

  An input controller 305 controls input from a keyboard (KB) 309 or a pointing device such as a mouse (not shown). A video controller 306 controls display on the display unit 310. The display unit 310 is not limited to a CRT, and may be another display device such as a liquid crystal display. These are used by the administrator as needed. Further, the display unit may include a touch panel function in which the user specifies a target position in the display screen with a finger, a pen, or the like.

  A memory controller 307 is connected via an adapter to a hard disk (HD), flexible disk (FD), or PCMCIA card slot for storing a boot program, various applications, font data, user files, editing files, various data, and the like. The access to the external memory 311 such as a compact flash (registered trademark) memory is controlled.

  A communication I / F controller 308 is connected to and communicates with an external device via a network (communication shell line) 300, and executes communication control processing on the network. For example, communication using TCP / IP is possible.

  Note that the CPU 301 enables display on the CRT by executing, for example, an outline font rasterizing process on a display information area in the RAM 303. In addition, the CPU 301 enables a user instruction with a mouse cursor (not shown) on the CRT.

Various programs to be described later for realizing the present invention are recorded in the external memory 311 and are executed by the CPU 301 by being loaded into the RAM 303 as necessary. Further, a data file and a data table used when executing the program are also stored in the external memory 311 or storage means, and detailed description thereof will be described later.
Hereinafter, functional blocks of the IP telephone number processing apparatus shown in FIG. 1 will be described with reference to FIG.
FIG. 3 is a functional block diagram of the management server 101.

The reception means (reception unit) receives session establishment (communication establishment) information including a transmission source number and a destination number to the gateway by SIP (Session Initiation Protocol) communication.
As a first role, the search means (search unit) searches the external line information table to see if the system number is stored in the external line information table.

The registration means (registration unit), as the first role, records all caller numbers (customer numbers and extension numbers) and destination numbers (dial-in numbers and system numbers) as call records when the management server accepts calls. Registration is made in association with the call history table 7101. As a second role, when the system number is not already stored in the storage unit, the customer number and the issued new system number are registered in association with the outside line information table 7102.
The reception instruction means (reception instruction unit) reproduces the specified response message and causes the client terminal to select the desired operation instruction content. In the known technique, an automatic voice response device is used.

  The incoming request means (incoming request unit) issues an incoming request to the gateway by transmitting (sending) session establishment (communication establishment) information including the transmission source number and the incoming call destination number using SIP (Session Initiation Protocol) communication. .

  The determination means (determination unit) determines whether the inquiry is based on the destination number as the first role. As a first role, information selected (transmitted) by the inquiry requester (client terminal) is determined.

  If the system number is not already registered, the issuing means (issuing unit) is a new system that associates the telephone number of the external telephone network (customer telephone number; hereinafter referred to as customer number) with the external line information table 7102. Issue a number.

  As a first role, the storage unit (storage unit) stores the customer number and the system number in advance as a database in association with the outside line information table 7102. As a second role, dial-in numbers and extension numbers are stored in advance as a database in association with the extension information table 7103. The storage unit may be the ROM 302 or the external memory 311.

  As a first role, the conversion means (conversion unit) converts (replaces) the customer number, the system number, and the outside line information table 7102, and temporarily stores the source numbers before and after the conversion in the RAM. As a second role, the dial-in number and extension number are converted (replaced) using the extension information table 7103, and the destination numbers before and after the conversion are temporarily stored in the RAM.

As the first role, the designation means (designation unit) designates the transmission source number from the transmission source number or the destination number received by the reception means and temporarily stored in the RAM. As a second role, the receiving unit specifies the destination number that the receiving unit receives and receives the destination number temporarily stored in the RAM.
The disconnect instruction means (disconnect instruction unit), as a first role, instructs to disconnect the current call (communication with the management server).
As a first role, the transmission means (transmission unit) transmits the transmission source number and the destination number to the reception means.
A disconnection instruction, a system number transmission instruction, a cancel instruction, a system number acquisition instruction, and a response instruction are received from the extension means (reception unit) extension telephone.
The deletion means (deletion unit) deletes the newly registered system number.
The voice notification means (voice notification unit) guides the system number by voice. In the known technique, an automatic voice response device is used.
The reproduction instruction means (reproduction instruction unit) reproduces the specified response message and transmits it to the sender's terminal. In the known technique, an automatic voice response device is used.

As described above, the management server 101 is, for example, a SIP server (SIP proxy server), and also has functions of SIP message routing (forwarding destination determination), association with an IP address of a telephone number, and an automatic voice response function. Furthermore, a SIP server having an automatic voice response function, or a combination of an SIP server and an IVR (Interactive Voice Response) server may be used.
Next, FIG. 4 describes the telephone number processing executed by the management server 101 suitable for the telephone number processing apparatus of the present invention.

  FIG. 4 is a flowchart showing an example of telephone number processing by the management server 101. Note that steps S402 to S408 are executed according to instructions from the CPU 301 of the management server 101.

  In step S401, when the call is from the external telephone network (when communication with the external telephone network is established), the client terminal of the external telephone uses the customer's mobile terminal or unique telephone, and the customer number is set to the source number and dial-in. The customer number and dial-in number are sent to the management server (incoming request) with the number as the called number. Here, the dial-in number is an employee-specific number.

The customer is a mobile terminal user outside the company who has not made a contract to use the FMC service network provided by the mobile terminal carrier. The customer number is a customer-specific phone number.
The employee is a mobile terminal user inside the company who has a contract to use the FMC service network provided by the mobile terminal carrier. Employees also have an extension number.
The customer number and dial-in number are transmitted to the management server 101. In other words, a connection request including a transmission source number and a destination number is transmitted.

  Further, in the case of from the extension telephone network (when communication with the extension telephone network is established), in step S401, the client terminal of the extension telephone sets the extension number as the caller ID and the system by the employee's portable terminal or a unique telephone. The extension number and system number are transmitted to the management server (incoming request) using the number as the destination number. Here, the extension number is an employee-specific number.

In the case of an inquiry request from the extension telephone network, the extension number and the inquiry number are transmitted (incoming request) to the management server, with the extension number as the transmission source number and the inquiry number “7777” as the destination number.
The employee is a mobile terminal user inside the company who has a contract to use the FMC service network provided by the mobile terminal carrier.
The extension number and the system number are transmitted to the management server 101. In other words, a connection request including a transmission source number and a destination number is transmitted.

  In step S402, in the case of an outside line telephone network, the caller number (customer number) transmitted from the outside line telephone network to the management server 101 via any GW server requested to receive an incoming call (transmission of a telephone number) in S401. ) And the called number (dial-in number) are received (receiving means). In other words, a connection request including a transmission source number and a destination number is received.

  In the case of an extension telephone network, in S401, the caller source number (extension number) transmitted from the extension telephone network to the management server 101 via any GW server requested to receive an incoming call (telephone number transmission); Receiving the called number (system number) (receiving means). In other words, a connection request including a transmission source number and a destination number is received.

  The caller number and callee number received by the CPU 301 are temporarily stored in the work area of the RAM 303. The temporarily stored source number and destination number are registered in the call history table as call history information (registration means).

In step S403, it is determined whether the destination number temporarily stored in the RAM 303 in S401 is an inquiry number (inquiry request) (determination means). If it is determined that the request is an inquiry request such as an inquiry number “7777”, the process proceeds to S404. If it is determined that the request is not an inquiry request, the process proceeds to S405.
In step S404, the inquiry process of FIG. 8 is executed.

  In step S405, in the case of an outside line telephone network, the CPU 301 refers to the outside line information table 7102 and searches for a system number associated with the customer number that is the received transmission source number (search means). If there is a system number, the system number associated with the customer number is temporarily stored in the RAM 303, and the process proceeds to S407. If there is no system number, the process proceeds to S406.

  In the case of the extension telephone network, in step S405, the CPU 301 refers to the external line information table 7102 and searches for the customer number associated with the system number that is the received destination number (search means). If there is a system number, the customer number associated with the system number is temporarily stored in the RAM 303, and the process proceeds to S407.

  In step S406, since the system number is not in the external line information table 7102, the CPU 301 newly registers the system number newly issued (issuing means) in association with the transmission source number in the external line information table 7102 (registration means). The registered system number is temporarily stored in the work area of the RAM 303.

  In step S407, in the case of an outside line telephone network, the system number associated with the customer number is retrieved from the outside line information table 7102, and the source number is retrieved from the customer number (source number) and the system number (source number). (Conversion means).

  Further, the extension number associated with the dial-in number is searched from the extension information table 7103, and the destination number is converted from the dial-in number (the destination number) to the extension number (the destination number) (converting means).

  In the case of an extension telephone network, in step S407, the customer number associated with the system number is retrieved from the outside line information table 7102, and the destination number is retrieved from the system number (destination number). ) (Conversion means).

  Further, the dial-in number associated with the extension number is searched from the extension information table 7103, and the transmission source number is converted from the extension number (transmission source number) to the dial-in number (transmission source number) (conversion means).

  In step S408, an incoming call request is made using the transmission source number (system number) and the called party number (extension number) converted in S407 (incoming call request means). In other words, a connection request including a transmission source number and a destination number is transmitted. In response to this incoming call request, an incoming call (communication connection) is made to the employee's terminal.

In the case of an extension telephone network, in step S408, an incoming call request is made with the source number (dial-in number) and destination number (customer number) converted in step S407 (second incoming request means). In other words, a connection request including a transmission source number and a destination number is transmitted. The incoming call is received (communication connection) at the customer's terminal.
FIG. 5 is a flowchart illustrating the telephone number processing executed by the management server 101 described in FIG. 4 and the telephone numbers actually used in the present invention.

  In the example described here, a user X having a number “080-2222-2222” (customer number) dials a user Y who uses the FMC service having “050-1111-1111” (dial-in number). This is the case when making a call. When the apparatus is used, the user X can make a call when the user X makes a call to the user Y using the IP phone number “050”.

  The user X having the number “080-2222-2222” described here is a general user (customer is desirable. The general user here is not an internal user such as an employee, which will be described later). Furthermore, the person who does not use the FMC service.

The number possessed by the user X is not limited to a number such as 080, but is a phone number including a fixed phone such as “090, 03, 095, 050, 070”, for example, a number whose initial number is “0”. There may be.
Further, the terminal held by the user X may be not only a portable terminal but also a fixed terminal.

  FIG. 5 shows a call (incoming request) from the mobile terminal “080-2222-2222” of the user X, and the dial-in number “050-1111-1111” of the user Y who uses the FMC service is received by the mobile terminal 401. The telephone number processing for the case will be described.

  In step S501, the management server 101 receives the source number “080-2222-2222” and the destination number “050-1111-1111” from the GW server by routing that is a publicly known technique (reception unit). (Processing of S402)

In step S <b> 502, the transmission source number “080-2222-2222” and the destination number “050-1111-1111” are temporarily stored in the RAM 303. The transmission source number “080-2222-2222” and the destination number “050-1111-1111” are registered in the call history table. (Processing of S402)
In step S503, it is determined that the destination number “050-1111-1111” is not an inquiry request. (Process of S403)
In step S504, if there is no system number, a new system number “80001234” is issued. (Processing of S405)

  The newly issued “80001234” (system number) is newly registered in the outside line information table 7102. “080-22222-2222” and “80001234” are associated with the outside line information table. The outside line information table is data intended for customers. The outside line information table is data that uniquely associates a customer number with a system number. All customer numbers that make calls using the management server 101 are managed in a manner uniquely associated with system numbers.

In step S505, the transmission source number “080-2222-2222” becomes the transmission source number “80001234” associated with the outside line information table. The destination number “050-1111-1111” becomes the destination number “4700001” associated with the extension information table (conversion means). (Processing of S407)
This “4700001” is an extension number unique to the employee.

  The extension information table is data for employees. The extension information table is data that uniquely associates a dial-in number with an extension number. All dial-in numbers for making calls using the management server 101 are managed in a manner uniquely associated with extension numbers.

  In step S506, the management server 101 makes an incoming call request (incoming call request means) to the IP gateway with the caller number “80001234” and the callee number “4700001” by routing that is a known technique. (Processing of S408)

Steps S507, S508, and S509 are responses, and represent responses from the user Y having “050-1111-1111”. The response here is a known technique. Thereafter, voice signals are communicated through the RTP session.
FIG. 6 is a flowchart described in the telephone number process executed by the management server 101 described in FIG. 4 and the telephone number actually used in the present invention.

  In FIG. 6, “080-22222-2222” (customer number) of the user X described in FIG. 5 is transmitted from the customer's mobile terminal, and “050-1111-1111” (of the user Y who uses the FMC service) A case where Y (employee) returns to X (customer) after receiving an incoming call on the mobile terminal 401 will be described.

  FIG. 6 shows that Y having a telephone number of “050-1111-1111” (dial-in number), which is a number known to the customer, transmits to user X having “080-2222-2222” (customer number). Phone number processing. That is, it is the reverse of the case described in FIG.

  Y (employee) having the number “050-1111-1111” is preferably an internal user such as an employee, and when Y sends, “080-2222-2222” (customer number) is not “ 80001234 "(system number) is selected as the destination number and is transmitted.

“80001234” is a number assigned to the customer number “080-22222-2222” known only by the employee, and the employee can select “80001234” as a destination number to make a call.
Furthermore, “4700001” (extension number) is transmitted as the transmission source number when the employee makes a call.

“80001234” (system number) sent by Y as the destination number may be dialed by the user using the FMC service by operating a button, and if it has already been received, the number stored in the portable terminal is selected and sent. May be.
Further, the terminal held by the user Y who uses the FMC service may be not only a portable terminal but also a fixed terminal.

  In step S601, the management server 101 receives the transmission source number “4700001” and the destination number “80001234” from the GW server by routing, which is a known technique (reception unit). (Processing of S402)

In step S 602, the transmission source number “4700001” and the called party number “80001234” are temporarily stored in the RAM 303. The caller number “4700001” and the callee number “80001234” are registered in the call history table. (Processing of S402)
In step S603, it is determined that the destination number “80001234” is not an inquiry request. (Process of S403)
In step S604, the system number “80001234” is searched from the outside line information table. (Processing of S405)

  In step S605, the transmission source number “4700001” becomes the transmission source number “050-1111-1111” associated with the extension information table. The destination number “80001234” becomes the destination number “080-2222-2222” associated with the outside line information table (conversion means). (Processing of S407)

  In step S606, the management server 101 makes an incoming call request with the caller number “050-1111-1111” and the callee number “080-2222-2222” by the routing known in the art to the IP gateway (second incoming call request means). do. (Processing of S408)

Steps S607, S608, and S609 are responses and represent responses from X having “080-2222-2222”. The response here is a known technique. Thereafter, voice signals are communicated through the RTP session.
FIG. 7 is a data table used in the present invention.

  Reference numeral 7101 denotes a call history table, in which a pair of a caller number and a callee number for each call is registered in the database for each call as a call history. The call history table is stored in the external memory 311.

  Reference numeral 7102 denotes an outside line information table. When the outside line information data is searched and the customer number does not exist in the outside line information data (that is, a new customer number), the system number is automatically issued, and the issued system number is set. Register in the outside line information database. There is no problem even if the customer number of the outside line information data and the system number are registered in advance. The external line information table is stored in the external memory 311.

Reference numeral 7103 denotes an extension information table, which is data in which a dial-in number and extension number of extension information data are registered in advance in association with each other. The extension information table is stored in the external memory 311.
FIG. 8 is a flowchart illustrating an example of inquiry processing by the management server 101. It is a flowchart for demonstrating the detail of step S404 of FIG.

Note that the CPU 301 of the management server 101 executes steps S801 to S829 (excluding S803, S808, S811, S814, S819, S824, and S827).
The CPU of the client terminal executes S803, S808, S811, S814, S819, S824, and S827.
In step S801, an inquiry number (inquiry request) is received (receiving means).

  The received inquiry number is, for example, “7777” (inquiry number). Further, the extension number “4700001” received as the third transmission source number in S 401 is received (receiving means) and temporarily stored in the work area of the RAM 303.

  In step S802, a pre-recorded voice message is instructed to be reproduced according to an instruction for accepting the destination number (acceptance instruction means). The content of the voice message reproduced here prompts the user to input (dial operation) a desired destination number (customer number) that is currently communicating (calling) (inquiry request sender).

  In step S803, the extension telephone client terminal first inputs the customer number “080-2222-2222” or “080-2222-2222 *” (dial operation) after the voice message playback instruction in step S802. The destination number is transmitted to the management server 101.

  In step S804, the transmitted first destination number is received (receiving means). The received first destination number (customer number) is temporarily stored in the work area of the RAM 303.

  In step S805, the CPU 301 refers to the outside line information table 7102 and searches for the system number associated with the received first destination number (customer number) (second search means).

  Further, it is determined whether the system number is in the outside line information table 7102 (determination means). If there is a system number, the system number associated with the customer number is temporarily stored in the RAM 303, and the process proceeds to S807. If the system number is not in the outside line information table, the process proceeds to S806.

  In step S806, since the system number is not in the outside line information table 7102, the CPU 301 newly registers the newly issued (issuing means) system number in association with the customer number in the outside line information table 7102 (registration means). The registered system number is temporarily stored in the work area of the RAM 303.

  In step S807, in response to an instruction (acceptance instruction means) for accepting a client's desired selection (system number processing), an instruction to reproduce a previously recorded voice message is given. The content of the voice message reproduced here prompts the user to input (dial operation) a selection number (system number processing) desired by the currently communicating (calling) (inquiry request sender). For example, the telephone numbers “1” to “9”, “#”, “*”, etc. may be any method that can identify the desired selection. For example, the content of the voice message is “When dial“ 1 ”is selected, the system number is received at the sender's terminal as the sender and the number can be notified (system number acquisition instruction). If you select “2”, you can cancel the system number acquisition (cancel instruction). When dial 3 is selected, it is converted to a system number and can be sent to the customer (system number transmission instruction). ].

  In step S808, the extension telephone client terminal transmits the selection numbers (operation instructions) “1” to “3” desired by the inquiry request sender to the management server 101. For example, any method may be used as long as the inquiry request sender can press the telephone numbers “1” to “3” buttons and the like to identify the selected number.

  In step S809, it is determined whether a system number acquisition instruction has been received (accepted) (determination means). If it is determined that the system number acquisition instruction has been received, the process proceeds to S810. If it is determined not to receive, the process proceeds to S817.

  In step S810, in order to receive a disconnection instruction from the client terminal that is currently in a call, a reproduction instruction of a voice message recorded in advance is issued (reproduction instruction means). The content of the voice message reproduced here prompts the user to disconnect (call end button) the inquiry request currently being communicated (call). For example, the content of the voice message is “Your phone number was accepted. Hang up and wait for a while. ].

  If the system number is notified only by a voice message (voice guidance), the following recorded voice message playback instruction (voice notification means) may be given to the client terminal that is currently talking. The content of the voice message is “Your phone number is accepted. The system number is “80001234”. Please disconnect the call. ]. In this case, the process ends in S811.

  In step S811, the client terminal of the extension telephone transmits a disconnection instruction to the management server. For example, any method may be used as long as the inquiry request sender can disconnect the call by pressing a telephone number “end” or “OFF” button or the like.

  In step S812, it is determined whether a disconnection instruction has been received from the terminal of the inquiry request sender that is currently being performed (determination means). If it is determined that a disconnection instruction has been received from the terminal (first receiving means), the process proceeds to S813. If it is not determined that the request has been accepted, the processing in FIG. 8 is terminated.

  In step S813, the system number associated with the customer number is retrieved from the external line information table 7102 (first retrieval means), and the system number associated with the first destination number (customer number) is retrieved from the first number. Specify the sender number (specifying means). Further, the extension number “4700001” received as the transmission source number in S401 and S801 is designated as the destination number (designating means).

  The first caller number (system number) and the called party number (extension number) are used to make a request (system number incoming request) to receive an incoming call to the extension telephone that transmitted the inquiry request (first incoming request means). When the management server 101 makes an incoming request, the terminal of the inquiry request sender receives the system number as the sender.

  In step S814, the terminal of the inquiry request sender (extension phone) receives an incoming call (system number notification incoming call) in response to an incoming call request from the management server in S813, and the system number “80001234” is displayed on the terminal display unit as the system number. Is displayed. As a result, the inquiry request sender can receive the system number at the terminal.

  After receiving the call, the client terminal of the extension telephone transmits a response instruction for the inquiry request sender to transmit the response instruction to the management server. For example, any method can be used as long as the inquiry request sender can respond to an incoming call by pressing a telephone number “call” “start” “ON” button or the like.

  In step S815, it is determined whether a response instruction has been received from the terminal of the inquiry request sender who requested the incoming call in S813 (determination means). If it is determined that a response instruction has been received from the terminal, the process proceeds to S816. If it is not determined that the request has been accepted, the processing in FIG. 8 is terminated.

  In step S816, a call (communication) with the inquiry request sender currently in progress is instructed to disconnect (disconnect instruction means), and the call is disconnected. After the call is instructed to be disconnected, the inquiry request sender can register the system number in the terminal.

  In step S817, it is determined whether a cancel instruction has been received (accepted) (determination means). If it is determined that the cancel instruction has been received (third receiving means), the process proceeds to S818. If it is determined not to receive, the process proceeds to S822.

  In step S818, in order to accept a disconnection instruction (call termination acceptance instructing means) from a client terminal that is currently talking, an instruction to reproduce a prerecorded voice message is given. The content of the voice message reproduced here prompts the user to disconnect (call end button) the inquiry request currently being communicated (call). For example, the content of the voice message is “Cancelled. The service will be terminated. ].

  In step S819, the client terminal of the extension telephone transmits a disconnection instruction to the management server. For example, any method may be used as long as the inquiry request sender can disconnect the call by pressing a telephone number “end” or “OFF” button or the like.

  In step S820, it is determined whether a disconnection instruction has been received from the terminal of the inquiry request sender that is currently being performed (determination means). If it is determined that a disconnection instruction has been received from the terminal, the process proceeds to S821. If it is not determined that the request has been accepted, the processing in FIG. 8 is terminated.

  In step S821, the external line information table 7102 is referred to, the received first destination number (customer number) and the system number newly associated in step S806 are deleted (delete means), and the processing in FIG. 8 is terminated. . This cancels the new registration of the system number.

  In step S822, it is determined whether a system number transmission instruction has been received (accepted) (determination means). If it is determined that the system number transmission instruction has been received (second receiving means), the process proceeds to S823. If it is determined not to receive, the process proceeds to S807.

  In step S823, in order to accept a disconnection instruction (call termination acceptance instructing means) from a client terminal that is currently talking, an instruction to reproduce a voice message recorded in advance is given. The content of the voice message reproduced here prompts the user to disconnect (call end button) the inquiry request currently being communicated (call). For example, the content of the voice message is “Your phone number was accepted. Hang up and wait for a while. ].

  In step S824, the client terminal of the extension telephone transmits a disconnection instruction to the management server. For example, any method may be used as long as the inquiry request sender can disconnect the call by pressing a telephone number “end” or “OFF” button or the like.

  In step S825, it is determined whether a disconnection instruction has been received from the terminal of the inquiry request sender that is currently being performed (determination means). If it is determined that a disconnection instruction has been received from the terminal, the process proceeds to S826. If it is not determined that the request has been accepted, the processing in FIG. 8 is terminated.

  In step S826, the system number associated with the customer number is retrieved from the external line information table 7102, and the system number associated with the first destination number (customer number) is designated as the first source number ( Designation means). Further, the extension number “4700001” received as the transmission source number in S401 and S801 is designated as the destination number (designating means).

  An incoming call request (system number notification incoming call request) is made using the first transmission source number (system number) and the called party number (extension number) (incoming call request means). When the management server 101 makes an incoming request, the terminal of the inquiry request sender receives the system number as the sender.

  In step S827, the terminal of the inquiry request sender receives an incoming call (system number notification incoming call) in response to the incoming call request of the management server in S826, and the system number is displayed on the display unit of the terminal as the caller. As a result, the inquiry request sender can receive the system number at the terminal.

  After receiving the call, the client terminal of the extension telephone transmits a response instruction for the inquiry request sender to transmit the response instruction to the management server. For example, any method can be used as long as the inquiry request sender can respond to an incoming call by pressing a telephone number “call” “start” “ON” button or the like.

  In step S828, it is determined whether a response instruction has been received from the terminal of the inquiry request sender who requested the incoming call in S826 (determination means). If it is determined that a response instruction has been received from the terminal, the process proceeds to S829. If it is not determined that the request has been received, the process in FIG.

  In step S829, the system number associated with the customer number is searched from the external line information table 7102, and the first destination number is converted into the system number associated with the customer number as the destination number (converting means). Further, the extension number “4700001” received as the transmission source number in S401 and S801 is designated as it is (designating means). The transmission source number (extension number) and the destination number (system number) are transmitted to the receiving means in S402 (transmitting means).

  The calling number (extension number) and the called number (system number) are received by the receiving means in S402. In this case, the same processing is performed as when the transmission source number (extension number) and the destination number (system number) are received. That is, it is possible to make a call to the customer number (the first destination number) by the processing after S402. That is, in S408, the second incoming call requesting unit makes an incoming call request to receive the first incoming call destination number.

As described above, according to the present embodiment, when making a call from an extension telephone to a customer's telephone, the customer's telephone number is not left in the extension telephone, but the management number (system number) associated with the customer is set. By keeping a history in the extension telephone terminal, the employee can grasp where the extension telephone is calling, and even if the employee loses the extension telephone terminal, customer information (customer's telephone Number) can be reduced from leakage from extension telephone terminals. Even if the caller (employee) of the extension telephone does not know the management number (system number) associated with the customer's number, the system number can be obtained by an inquiry request.
FIG. 9 is a diagram showing a dial operation procedure of the system number acquisition process shown in FIGS. 4 and 8 performed at the terminal of the inquiry request sender.

The program in the present invention is a program that can be executed by the management server 101 in the flowcharts shown in FIGS. 4 and 8, and the storage medium of the present invention is a program that can execute the processing method in FIGS. I remember it.
(Other embodiments of the present invention)

  As described above, a recording medium that records a program that implements the functions of the above-described embodiments is supplied to a system or apparatus, and a computer (or CPU or MPU) of the system or apparatus stores the program stored in the recording medium. It goes without saying that the object of the present invention can also be achieved by executing the reading.

  In this case, the program itself read from the recording medium realizes the novel function of the present invention, and the recording medium storing the program constitutes the present invention.

  As a recording medium for supplying the program, for example, a flexible disk, hard disk, optical disk, magneto-optical disk, CD-ROM, CD-R, DVD-ROM, magnetic tape, nonvolatile memory card, ROM, EEPROM, silicon A disk or the like can be used.

  Further, by executing the program read by the management server 101, not only the functions of the above-described embodiments are realized, but also an OS (operating system) running on the computer based on the instructions of the program. It goes without saying that a case where the function of the above-described embodiment is realized by performing part or all of the actual processing and the processing is included.

  Furthermore, after the program read from the recording medium is written to the memory provided in the function expansion board inserted into the computer or the function expansion unit connected to the computer, the function expansion board is based on the instructions of the program code. It goes without saying that the case where the CPU or the like provided in the function expansion unit performs part or all of the actual processing and the functions of the above-described embodiments are realized by the processing.

  Further, the present invention may be applied to a system composed of a plurality of devices or an apparatus composed of a single device. Needless to say, the present invention can be applied to a case where the present invention is achieved by supplying a program to a system or apparatus. In this case, by reading a recording medium storing a program for achieving the present invention into the system or apparatus, the system or apparatus can enjoy the effects of the present invention.

Furthermore, by downloading and reading a program for achieving the present invention from a server, database, etc. on a network by a communication program, the system or apparatus can enjoy the effects of the present invention.
In addition, all the structures which combined each embodiment mentioned above and its modification are also included in this invention.

  Further, the telephone number processing apparatus of the present invention has been described on the assumption that a SIP server is used as the management server 101. However, the present invention is not limited to the implementation with the SIP server. And an embodiment of such an apparatus also belongs to the technical scope of the present invention.

101 management server 401 portable terminal 301 CPU
302 ROM
303 RAM

Claims (7)

A telephone number processing device for processing a telephone number when establishing communication,
Storage means for storing external line information data in which a telephone number of an external telephone network is associated with a system number;
Receiving means for receiving an inquiry number as communication establishment to the telephone number processing device ;
Based on the received inquiry number, determination means for determining whether it is a system number inquiry request;
When it is determined by the determination means that the request is for the system number, the destination number that is the telephone number of the telephone network of the external line is received from the telephone that has received the inquiry number while the communication is established. The destination number receiving means;
Search means for searching for a system number associated with the destination number received by the destination number means from the outside line information data;
Transmitting means for transmitting information including the retrieved system number as a caller number to a telephone that has received the inquiry number after communication by the system number inquiry request is disconnected;
A telephone number processing apparatus comprising: And further comprising an accepting means for accepting an instruction to terminate communication in response to the system number inquiry request from the telephone that has received the inquiry number after the destination number receiving means has received the destination number .
2. The transmission according to claim 1, wherein the transmission unit transmits information including the retrieved system number as a transmission source number in response to the received instruction. Telephone number processing device. After the said transmission means has transmitted in order to call the information including the searched system number to the telephone receiving the inquiry number as the source ID, a response to the incoming call that by the phone receiving the inquiry number is made If the the claim 1, characterized by further comprising cutting means for cutting the communication of the telephone and receiving the tracking number for incoming information including said retrieved system number as the source number or The telephone number processing apparatus according to claim 2. After the said transmission means has transmitted in order to call the information including the searched system number to the telephone receiving the inquiry number as the source ID, a response to the incoming call that by the phone receiving the inquiry number is made If the the telephone according to any one of claims 1 to 3, characterized by further comprising an incoming request means the destination number receiving means requests in order to arrive at the destination number received Number processing unit. 5. The telephone number processing apparatus according to claim 1, further comprising a voice reproduction unit that reproduces a voice for prompting disconnection of communication in response to a request for inquiry about the system number . 6. There is a telephone number processing method in a telephone number processing apparatus that includes a storage unit that stores telephone line information when the telephone number of a telephone network of an external line and a system number are associated with each other.
A receiving step in which the receiving means of the telephone number processing device receives an inquiry number as establishment of communication with the telephone number processing device ;
A determination step of determining whether the determination unit of the telephone number processing device is a system number inquiry request based on the received inquiry number;
If the destination number receiving means of the telephone number processing device determines that the system number inquiry request is made in the determination step, the telephone of the outside line from the telephone that received the inquiry number with the communication established. Receiving the destination number that is the telephone number of the network;
A search step in which the search means of the telephone number processing apparatus searches for a system number associated with the destination number received in the destination number step from the external line information data;
Transmitting means of the telephone number processing apparatus, after the communication requested by the inquiry of the system number is disconnected, to incoming information including said retrieved system number to the telephone receiving the inquiry number as the source number A transmission process to transmit as much as possible;
A telephone number processing method. A program that can be read and executed by a telephone number processing device that includes a storage means that stores telephone line information associated with a telephone number of a telephone network of an external line and a system number, by performing processing of the telephone number when establishing communication,
The telephone number processing device;
Receiving means for receiving an inquiry number as communication establishment to the telephone number processing device ;
Based on the received inquiry number, determination means for determining whether it is a system number inquiry request;
When it is determined by the determination means that the request is for the system number, the destination number that is the telephone number of the telephone network of the external line is received from the telephone that has received the inquiry number while the communication is established. The destination number receiving means;
Search means for searching for a system number associated with the destination number received by the destination number means from the outside line information data;
Transmitting means for transmitting information including the retrieved system number as a caller number to a telephone that has received the inquiry number after communication by the system number inquiry request is disconnected;
A program characterized by making it function.

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