JP3409775B2 - Directory guidance system and terminal guidance method utilizing terminal capable of notifying caller telephone number - Google Patents

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone number guidance method, and more particularly, to a telephone number guidance system and a telephone number guidance method by which a telephone subscriber who inquires about a telephone number can easily send a desired number.

[0002]

2. Description of the Related Art Telephone number search methods include inquiries to directory assistance services and searches using the telephone directory, as well as searches using personal computer communications, searches using the telephone directory operated on the Internet, etc. , Diversified. On the other hand, due to this effect, the number of users of the conventional telephone number guidance service has decreased, and as a result, the operating cost has increased significantly, and the number guidance fee has been increased. It is expected that services using the Internet will continue to spread in the future.

[0003]

However, in the above-mentioned conventional telephone number guidance method, a service having a strong public nature such as a telephone may follow this flow and leave the person who cannot use the Internet behind. , Too dangerous. In fact, the digital divide phenomenon, in which people who cannot use digital devices such as the Internet, are left out of society, is one of the concerns.

Therefore, an object of the present invention is to make the telephone number guide service as convenient as a search service using the Internet so that those who cannot use the Internet can easily receive the service. And to provide a telephone number guidance method.

[0005]

In order to achieve the above object, in the telephone number guidance system of the present invention, a telephone subscriber having a terminal capable of notifying a caller telephone number inquires a telephone number to a telephone operator. Oite to directory assistance system,
Inquiries about the inquiry contents, having a telephone line switching device that receives inquiries from telephone subscribers and a reception board that accepts the inquiry contents of telephone subscribers through the telephone line switching device.
When the result is obtained, the telephone number of the telephone subscriber can be notified.
Number guidance device for making a phone call to a terminal, a subscriber information management device for extracting inquiry results for inquiry contents from the reception desk, and returning the inquiry results to the number guidance device.
The inquiry result is set as the caller number when the number guidance device makes a call to a terminal that can notify the caller number of the telephone subscriber.
And a caller telephone number notifying device which is displayed on a terminal capable of notifying the caller number .

[0006] Further, the telephone subscriber, after making an inquiry to the telephone operator, hangs up the telephone once and then displays the inquiry result.
It is preferable to confirm.

Further, it is preferable that the subscriber information management device has subscriber information for searching the telephone number of the inquiry, and the subscriber information can be browsed at the reception desk.

Further, it is preferable that the number guiding device comprises means for notifying the telephone subscriber of the inquiry result by using the caller telephone number notifying device and means for notifying the telephone subscriber by voice.

The telephone number guide method of the present invention is a telephone number guide method in which a telephone subscriber having a terminal capable of notifying a caller number inquires a telephone number from a telephone operator. Receiving through the telephone line switching device, receiving the inquiry contents of the telephone subscriber through the telephone line switching device, extracting the inquiry result for the inquiry contents, and sending back the inquiry result back, that originate query result, when placing a call to the caller ID capable terminal subscriber
By setting it as the caller ID of
And a step of displaying on a terminal capable of signal notification .

Further, the step of displaying is for the telephone subscriber.
It is preferable to display the inquiry result after instructing to hang up the phone once .

As described above, in the telephone number guidance method of the present invention, the telephone number as a result of the inquiry to the telephone number guide service is held as caller notification information, and the caller's telephone is returned by making a call back to the inquired terminal. It is characterized in that the telephone number as a result of the inquiry is displayed on the terminal capable of receiving the number notification. As a result, when the telephone subscriber calls the telephone number guidance service, the telephone number to be guided can be directly input to the subscriber's terminal. As a result, the telephone subscriber needs to take a memo and ask for the telephone number. Reliability is improved by eliminating accidental dialing.

[0012]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, embodiments of the present invention will be described in detail with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of an embodiment of a telephone number guidance system of the present invention. This system is a system for providing number guidance between the first and second subscriber terminals 1 and 2 and the telephone carrier 10. The telephone carrier 10 has a caller number notification device 20, a telephone line. Switching device 30, number guidance device 40, subscriber information management device 50
Equipped with. The telephone subscriber who wants to inquire about the telephone number makes a call from the first subscriber terminal 1 to the telephone number for which the telephone number guidance service is implemented. The telephone carrier 10 receives the call through the telephone line switching device 30 to the reception board 41 of the number guiding device 40. The telephone subscriber connected to the operator of the reception desk 41 conveys the inquiry content. The operator extracts the telephone number of the inquiry result from the subscriber information 51 of the subscriber information management device 50. After that, the telephone subscriber disconnects the telephone once. Immediately after that, the number guidance device 40 has the telephone number of the inquiry result as the caller information and makes a call back to the inquired first subscriber terminal 1. The telephone number to be inquired is displayed on the first subscriber terminal 1 capable of receiving the caller telephone number notification. The telephone subscriber can make a call by using the return call function of the incoming call of the first subscriber terminal 1.

[0014]

Embodiments of the present invention will now be described in detail with reference to the drawings.

First, the configuration of the first embodiment of the telephone number guidance system of the present invention will be described with reference to FIG.
The first embodiment of the number guidance system utilizing the terminal capable of receiving the caller telephone number notification of the present invention is the subscriber terminal 1,
2 ... n (n is arbitrary), telephone company 10, caller telephone number notification device 20, telephone line switching device 30, number guidance device 40, reception board 41, subscriber information management device 50, subscriber information 51 It consists of Subscriber terminals 1, 2 ...
n (n is arbitrary) is a telephone or the like connected to a telephone line subscribed to the telephone company 10. The first subscriber terminal 1 corresponds to a terminal for inquiring about the telephone number this time, and it is desirable that the first subscriber terminal 1 is provided with a function capable of receiving a caller telephone number notification and a return call transmission function of an incoming call. However, the first
It is not necessary for the terminals other than the subscriber terminal 1 to be provided with the function of receiving the caller telephone number notification and the function of returning the incoming call. The telephone company 10 includes a caller telephone number notification device 20, a telephone line switching device 30, a number guidance device 40, and a subscriber information management device 50. In addition, the number guidance device 40 uses the reception board 41 and the subscriber information management device 50.
Has subscriber information 51.

Next, the function of each unit will be described. The caller telephone number notification device 20 is a device that transmits the caller's telephone number information immediately before the subscriber terminal is called via the telephone line switching device 30 and displays it on the subscriber terminal.
The telephone line switching device 30 is a device that controls the circuit switching of the subscriber terminals 1, 2, ... N (n is arbitrary) that subscribes to the telephone carrier 10. The number guidance device 40 is a device for controlling the telephone number guidance service, and the subscriber terminal can receive the service by calling the telephone number of the telephone number guidance service. An operator stands by at the reception board 41 and responds to an inquiry from the user. Further, it is provided with a function of linking with the caller telephone number notification device 20 and transmitting the telephone number of the inquiry result as caller information. The subscriber information management device 50 is a device that manages information about telephone subscribers. The contents of the subscriber information 51 are browsed by the operator of the reception board 41, and the telephone number of the inquiry can be searched.

FIG. 2 is a sequence diagram showing the operation of the first embodiment of the present invention. The operation of the first embodiment of the telephone number guidance system of the present invention will be described in detail with reference to FIG. First, the telephone subscriber of the first subscriber terminal 1
Suppose you want to call the second subscriber terminal 2 (step A)
1). However, since the telephone number of the second subscriber terminal 2 is unknown, the telephone number guide service is inquired (step A2). The telephone is connected to the reception board 41 of the number guiding device 40 via the telephone line switching device 30 (step A3) (step A4). The operator of the reception board 41 is the first
In order to answer the inquiry from the subscriber terminal 1, the subscriber information 51 in the subscriber information management device 50 is searched (step A5). When the target telephone number can be extracted, the telephone subscriber of the first subscriber terminal 1 is asked to select whether to use the caller notification to provide the number guidance or the conventional voice guidance (step). A7). At this time, the first subscriber terminal 1
Since it is unknown to the operator whether or not is a terminal that can use caller notification, in order to avoid confusion with the user of the telephone number guidance service, first guide the telephone number using the conventional voice method, and then use caller notification. For guidance, dial "1", do not use caller notification, or hang up the phone if you do not know the question. If the target phone number could not be extracted because the target phone number does not exist in the subscriber information 51, or because it was a phone number that was applied in advance not to provide directory assistance, that fact To the first subscriber terminal 1 and the procedure is completed (step A).
6).

In step A7, when the telephone number is guided only by the conventional voice, the telephone subscriber of the first subscriber terminal 1 finishes taking a memo of the telephone number (step A).
8). After that, when making a call to the second subscriber terminal 2, the user himself dials while referring to the memo.

In the step A7, when the caller notification is used to provide the number guidance, it is instructed to hang up the telephone of the first subscriber terminal 1 and wait for it (step A9). Immediately after the call is hung up, the number guidance device 40 calls the first subscriber terminal 1 this time (step A10). At this time, the caller telephone number notification device 2 is provided so that the telephone number for guidance can be set as the information of the caller notification to the first subscriber terminal 1.
It is linked to 0 (steps A11 and A12). The first
It is assumed that the telephone number of the subscriber terminal 1 is known from the caller notification when the telephone number guide service is called. Even if the caller notification is set to not notify, it can be known for the purpose of the business of the telephone company 10. After that, the call is hung up and the first subscriber terminal 1 waiting is called (step A13). The caller notification number displayed at that time is the telephone number of the second subscriber terminal 2 inquired earlier. If you want to call the second subscriber terminal 2 immediately, the first subscriber terminal 1
A call is made by using the incoming call return call outgoing function of (step A14). This function is a function provided in the current general telephones, and it is easier to make a call than to enter a telephone number again. Further, when the second subscriber terminal 2 is not called immediately, the telephone number storage function of the first subscriber terminal 1 can be used. This function is also a function provided in a mobile phone such as a mobile phone, and by storing and registering it, it is possible to call and call anytime later. Note that the caller notification of the call to the first subscriber terminal 1 is already displayed even at the first ringing tone, so a method of disconnecting the telephone subscriber without answering the call at the first ringing tone is also considered. To be Also, even if a telephone subscriber answers the telephone, it is possible to distinguish it from the case where the telephone call is received from the second subscriber terminal 2 by accident by sending the guidance message.

Next, the second embodiment of the present invention will be described in detail.

First, the structure of the second embodiment of the present invention will be described with reference to FIG. The present embodiment is different from the above-described first embodiment in that it is applied to an internal extension telephone within a company rather than a telephone company. Also, since it is for internal use, it is assumed that all extension terminals can receive the caller notification.
In addition, an office that has many extension telephones in the company may need an extension number guidance service. In this case, the subscriber terminal corresponds to an extension terminal and the subscriber information corresponds to extension user information. Therefore, in the second embodiment,
As the first subscriber terminal 1, the second subscriber terminal 2, the subscriber information management device 50, and the subscriber information 51, which correspond to the first subscriber terminal 1 and the second subscriber terminal 51, respectively, which correspond to the first extension terminal 1 and the second extension terminal, respectively. It has an extension terminal 2, a user information management device 50, and user information 51.

The operation of the second embodiment of the present invention will be described in detail with reference to FIG. First, the user of the first extension terminal 1 wants to call the second extension terminal 2 (step A1). However, since the extension number is unknown, an inquiry is made to the extension number guidance service (step A).
2). The telephone is connected to the reception board 41 of the number guidance device 40 via the telephone line switching device 30 (step A3). The operator of the reception board 41 searches the user information 51 in the user information management device 50 to answer the inquiry from the first extension terminal 1 (step A4). When the desired extension number cannot be extracted, the fact is notified to the first extension terminal 1 and the process ends (steps A5 and A6). When the desired extension number can be extracted, the caller notification is used to provide the number guidance, and the first extension terminal 1 is hung up to wait for the call (step A9). Immediately after the call is hung up, this time, the number guidance device 40 calls the first extension terminal 1 (step A10). At this time, the extension number for guidance is linked with the caller extension number notification device 20 so that the extension number can be set as the information of the caller notification to the first extension terminal 1 (steps A11 and A12). It is assumed that the extension number of the first extension terminal 1 is known from the caller's notification when calling the extension number guidance service. No notification will be set for internal use.

Next, the first time that the telephone is hung up and waiting
Calls to the extension terminal 1 (step A1)
3). The caller notification number displayed at that time is the extension number of the second extension terminal 2 inquired earlier. When it is desired to call the second extension terminal 2 immediately, the call is made by using the incoming call return call origination function of the first extension terminal 1 (step A14). Since the caller notification of the call coming to the first extension terminal 1 has already been displayed even at the first ringing tone, a method of disconnecting without the user answering the telephone at the first ringing tone can be considered. In addition, even when the user answers the telephone, the guidance message is sent, so that it can be distinguished from the case where the telephone is received from the second extension terminal 2 by accident.

[0024]

As described above, according to the present invention, the telephone number to be guided when the telephone subscriber calls the telephone number guide service can be directly input to the subscriber terminal. As a result, telephone subscribers do not have to take notes,
In addition, there is no need to make a mistake in listening to the telephone number and to make a mistake in dialing, thereby improving the reliability.

Further, since it is different from the method in which the telephone carrier automatically connects to the telephone number that the telephone subscriber is guided without hang up, it is effective even when the telephone subscriber does not want to make a call immediately. In addition, by storing and registering the received telephone number, it is possible to easily make a call later anytime, and the convenience of the telephone subscriber is improved.

Further, since the functions provided in the terminals currently on sale can be used as they are, the telephone subscriber can receive the service only by changing the number guidance system of the telephone carrier without changing the specifications of the terminal. The effect of being able to be played.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of an embodiment of the present invention.

FIG. 2 is a sequence diagram showing an operation of the first exemplary embodiment of the present invention.

[Explanation of symbols]

1 First subscriber terminal (first extension terminal) 2 Second subscriber terminal (second extension terminal) 10 Telephone operators 20 Caller telephone number notification device 30 telephone line switching equipment 40 telephone number guidance device 41 reception desk 50 Subscriber information management device (user information management device) 51 Subscriber information (user information)

Front page continued (58) Fields surveyed (Int.Cl. ⁷ , DB name) H04M 3/42-3/58 H04M 1/00 H04M 1/24-1/62 H04M 1/66-1/82

Claims (6)

(57) [Claims] 1. A Oite the directory assistance system inquires the telephone number to the telephone subscriber network operator having a caller's telephone number can be notified terminal, telephone exchanges for receiving an inquiry from the subscriber A device and a reception board for receiving the inquiry contents of the telephone subscriber via the telephone line switching device, and responding to the inquiry contents
When the inquiry result is obtained, the caller of the telephone subscriber
A number guidance device for making a call to a terminal capable of notifying a telephone number, and a subscriber information management device for extracting inquiry results with respect to the inquiry contents from the reception desk and returning the inquiry results to the number guidance device. The inquiry result is issued when the number guidance device makes a call to a terminal capable of notifying the caller number of the telephone subscriber.
By setting it as a follower number,
A telephone number guide system, comprising: a caller telephone number notification device to be displayed on a known terminal . 2. The telephone subscriber, after making an inquiry to the telephone operator, temporarily hangs up the telephone and then confirms the inquiry result.
The telephone number guidance system according to claim 1, wherein the display is confirmed . 3. The subscriber information management device has subscriber information for retrieving the telephone number of the inquiry, and the subscriber information can be viewed at the reception desk. The telephone number guidance system according to claim 1 or 2. 4. The number guidance device displays the inquiry result,
4. The method according to claim 1, further comprising means for notifying the telephone subscriber using the caller telephone number notifying device and means for notifying the telephone subscriber by voice. The listed telephone number guide system. 5. A telephone number guide method in which a telephone subscriber having a terminal capable of notifying a calling party number inquires a telephone number to a telephone operator, wherein an inquiry from the telephone subscriber is received through a telephone line switching device. A step of receiving an inquiry content of the telephone subscriber via the telephone line switching device, a step of extracting an inquiry result with respect to the inquiry content, and a step of returning the inquiry result back, Caller number when making a call to the terminal that can notify the caller number of the telephone subscriber with the inquiry result
By setting as, it is possible to notify the caller ID
And a step of displaying on a terminal . 6. The displaying step includes the telephone subscriber.
6. The telephone number guidance method according to claim 5 , wherein the inquiry result is displayed after instructing the user to hang up the telephone.