JP5547987B2 - Point management system - Google Patents

Description

  The present invention relates to the field of point management systems.

  In recent years, various efforts have been made in various regions regarding volunteer activities. For example, local residents work together to clean up parks and sidewalks, assist nursing care facilities, and so on.

  New initiatives have also begun on the local government side to promote such local volunteer activities. As an example, in Inagi City, Tokyo, it is well known that a system has been started to give points to senior citizens who provide nursing care support as volunteers and to issue subsidies to them. . In this system, points are accumulated according to the results of activities, and by using the points, the burden of long-term care insurance premiums can be substantially reduced, thereby encouraging the elderly to participate in local volunteer activities. (For example, refer nonpatent literature 1).

http://www.city.inagi.tokyo.jp/kurashi/fukushi/kaigohoken/kaigosien/index.html

  It is desirable that such a system is widely spread from the viewpoint of promoting volunteer activities. The example of Inagi City was started on a trial and trial basis before the whole country, but there are some items that should be improved and examined in the future in order to make it better.

  (1) For example, in such a volunteer point system, points are given according to the results of volunteer activities, and the points can be used for nursing insurance premiums. It is necessary to bear. In this respect, in the case of Inagi City, the appropriate amount is covered by the regional business support fund of the Special Account for Long-term Care Insurance. In recent years, however, there are many local governments that do not always have sufficient financial capacity. Therefore, when introducing such a system, whether or not sufficient financial resources can be secured is a major issue. Conversely, the smaller the burden on local governments, the more widely this volunteer point system can be used.

  (2) For example, depending on local circumstances and characteristics, the content of desired volunteer activities varies. Therefore, there is a need for a mechanism that promotes volunteer activities required in the community in a way that reflects the intentions of local residents, rather than giving the contents of volunteer activities that are subject to point assignment uniformly.

  (3) Also, for example, the volunteer point system requires sustainable and smooth operation, so the usability for local residents should be guaranteed. The system should be user friendly to everyone so that older people can easily participate.

  Here, volunteer activities are originally based on the good faith of local citizens and have been conducted free of charge. However, in the face of an aging society, the effective use of such a volunteer point system to encourage local residents to actively participate in volunteer activities is a way to help each other and realize a more secure local community. There are two ways.

  Therefore, in view of the above points, the present invention aims to provide a volunteer point management system that utilizes the volunteer point system and promotes wider and effective volunteer activities. Specifically, in order to widely disseminate the volunteer point system, the present invention proposes a volunteer point management system that provides a service that can be realized without using resources when using points. In addition, a point management system that can determine the contents of volunteer activities subject to point grants and the contents of services subject to point use, reflecting the will of the local residents, is provided for points given and used. Proposed by the invention. In addition, the present invention proposes a volunteer point management system that improves the usability of the system so that even elderly people unfamiliar with computers can easily participate.

  In order to solve the above-described problems, the point management system according to the present invention includes a point management device that manages volunteer points issued by a local government or a public organization based on a local government in accordance with the volunteer activity results of activists, and various types of point management. A point management system including a DB for storing a management table and a client terminal, wherein the DB includes a point management table for managing a volunteer point balance for each activist along with attribute information of the activist, volunteer points, A service management table for managing a preferential service provided to an activist in exchange and the number of exchange points, and the point management device assigns a preferential service that can be exchanged based on the volunteer point balance and the number of exchange points to the client. end Selecting means for selecting, and application means for applying to the reception system of the special service for the application for use of the special service selected from the selection screen, and the special service is provided by the local government or a public institution. In the use of the service, the activator who applied for the use of the preferential service has the priority right or preferential right to enjoy the service in preference to other applicants.

  In order to solve the above-mentioned problem, in the point management system, the point management device determines whether or not a preferential service provided to an activist in exchange for volunteer points, or the number of exchange points to be exchanged for the preferential service, A first voting unit that causes the client terminal to vote, the preferential service and the number of exchange points in the service management table are managed together with a result of voting by the first voting unit, and the selection unit includes the volunteer point balance And based on the number of exchange points determined on the basis of the vote, a selection screen is displayed that allows the user to select a preferential service that is redeemable and has a predetermined number of votes or more.

  Moreover, in order to solve the said subject, in the said point management system, the said DB contains the volunteer activity management table which manages the volunteer point which is the object of the said volunteer point grant, and the grant point number given to a volunteer activity, The point management device includes a second voting unit that allows the client terminal to vote on whether or not the volunteer activity that is the subject of the volunteer point grant is determined, or the determination of the number of points given to the volunteer activity. The volunteer activity and the number of points granted in the activity management table are registered based on the result of voting by the second voting means.

  In order to solve the above-mentioned problem, in the point management system, the point management table includes a municipality identifier for identifying a municipality to which an activist belongs, and is managed in association with a volunteer point balance for each activist. In accordance with the change of the local government, the local government identifier is changed to the local government identifier of the local government to which the activist after the change belongs.

  Further, in order to solve the above-mentioned problem, in the point management system, the point management device allows the activist to check the activator's attribute information managed in the point management table, thereby allowing the activist to use the application means. If it is determined that a use application other than the use application is made, the preferential service based on the volunteer point balance of the activist from the point management table and the number of exchange points of the preferential service from the service management table And notifying means for notifying the client terminal that it is applicable.

  In addition, what applied the arbitrary combination of the component of this invention, expression, or a component to a method, an apparatus, a system, a computer program, a recording medium, etc. is also effective as an aspect of this invention.

  According to the present invention, it is possible to provide a volunteer point management system that utilizes the volunteer point system and promotes wider and effective volunteer activities.

It is a system configuration figure concerning this embodiment. 2 is a hardware configuration diagram showing a main configuration of an embodiment of a point management device 10. FIG. 2 is a functional block diagram showing main functions of an embodiment of a point management device 10. FIG. An example of the point management DB 21 is shown. An example of volunteer activity management DB22 is shown. An example of service management DB23 is shown. The top screen example of a point management system is shown. An example of the point application screen is shown. An example of a point use screen is shown. An example of application information is shown. It is a flowchart of a point use process. An example of a voting screen is shown. It is a flowchart of a voting process. An example of special service notice is shown. It is a flowchart of a notification process. An example of a form document for point application is shown. An example of a format document for using points is shown. An example of a notice format document is shown.

  The best mode for carrying out the present invention will be described below with reference to the drawings in each embodiment. In this specification, the expression “activist” is generally used in the sense of a person who is involved in volunteer activities, but is not limited to only those who are directly engaged in volunteer activities. It is a concept that widely includes local residents who participate in the volunteer point system using the point management system. From the point management system side, it can also be said to be a system user (user).

[System configuration]
(overall structure)
First, before describing specific contents of the present invention, an overall configuration for carrying out the present invention will be described. FIG. 1 is a system configuration diagram according to the present embodiment. As shown in the figure, the network 100 according to the present embodiment includes a point management device 10 in the data center 30 and various DBs (databases) 20, a client terminal 40, a client terminal 50, and various local government service management systems 60. Is done.

  The point management device 10 is a server device that realizes and manages a volunteer point system in cooperation with various DBs 20, and manages services for activist information, management of volunteer points (hereinafter sometimes referred to simply as points), and use of points. Perform management. Further, it has a function as a Web server and also serves as an interface with the client terminal 40 and the client terminal 50 via the network 100. Here, with the point management device 10 as a center, various DBs 20 that cooperate with the point management device 10 and other server devices can be referred to as a point management system.

  In the data center 30, a point management device 10 and various DBs 20 are installed. Since the volunteer point system is assumed to be implemented by local governments in many cases (in many cases), the point management system equipment should be installed in the data center in actual operation. This is because local governments can maintain low-cost and high-quality services by installing equipment in a data center with a better environment, rather than maintaining large-capacity lines themselves or taking charge of network management themselves. In addition, for example, a plurality of local governments across the country can share a single data center, thereby reducing costs and improving services (point compatibility, etc.).

  The client terminal 40 is a terminal device used by activists who participate in the volunteer point system. Specifically, a PC (Personal Computer) connected to the Internet in a general home and equipped with a Web browser is assumed. The activist uses the client terminal 40 to access the point management apparatus 10 via the Web and perform operations related to the use of points.

  The client terminal 50 is a terminal device that is used by a person in charge (for example, a local government employee) of the administrative office of the volunteer point system. Specifically, as described above, a PC (Personal Computer) connected to the Internet and provided with a Web browser may be used. Here, the activists include activists who do not have a PC environment, such as elderly people, and activists who cannot perform PC operations. For such activists, it is possible to exchange with the administration secretariat on a document basis, and the person in charge of the administration secretariat accesses the point management apparatus 10 on behalf of the activist himself and uses the points. Perform operations related to etc. This point modification will be described later.

  The various local government service management systems 60 are systems that manage existing services provided by local governments. One example is a public housing resident management system. When local governments provide public housing to local residents, they generally have a system for managing public housing. In this embodiment, the points can be used for the public housing occupancy priority frame, and in this case, an application for application is made to the public housing resident management system (details will be described later).

(hardware)
Here, the hardware configuration of the point management apparatus 10 according to the present embodiment will be briefly described. FIG. 2 is a hardware configuration diagram showing the main configuration of one embodiment of the point management apparatus 10. The point management apparatus 10 includes, as main components, a CPU 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, an auxiliary storage device 104, a storage medium reading device 105, an input device 106, a display device 107, and a communication. The configuration includes the device 108.

  The CPU 101 is composed of a microprocessor and its peripheral circuits, and is a circuit that controls the entire apparatus. The ROM 102 is a memory that stores a predetermined control program (software component) executed by the CPU 101. The RAM 103 executes various control operations by the CPU 101 executing a predetermined control program (software component) stored in the ROM 102. This is a memory used as a work area (work area) when performing.

  The auxiliary storage device 104 is a device for storing various information including a general-purpose OS (Operating System) and programs, and an HDD (Hard Disk Drive), which is a nonvolatile storage device, is used.

  In addition to the auxiliary storage device 104, the various types of information described above are stored in various storage media such as portable media such as CD-ROM (Compact Disk-ROM), DVD (Digital Versatile Disk), and USB memory, and other media. Various information stored in these storage media can be read via a drive device such as the storage medium reader 105.

  The input device 106 is a device for the user to perform various input operations. The input device 106 includes a mouse, a keyboard, a touch panel switch provided so as to be superimposed on the display screen of the display device 107, and the like. The display device 107 is a device that displays various data on a display screen. For example, it is composed of LCD (Liquid Crystal Display), CRT (Cathode Ray Tube) and the like.

  The communication device 108 is a device that communicates with other devices via a network. Supports communication according to various network forms including wired and wireless networks.

(function)
Next, a functional configuration of the point management apparatus 10 will be briefly described. FIG. 3 is a functional block diagram showing the main functions of one embodiment of the point management device 10. The point management apparatus 10 includes an update unit 301, a voting unit 302, a selection unit 303, an application unit 304, and a notification unit 305 as main functions.

  The point management device 10 includes various types of DBs such as a point management DB 21, a volunteer activity management DB 22, and a service management DB 23 on the own device or outside the own device. The point management DB 21 includes a point management table for managing the volunteer point balance for each activist along with the activator attribute information. In addition, the volunteer activity management DB 22 includes a volunteer activity management table that manages the volunteer activities to which volunteer points are granted and the number of points granted to the volunteer activities. In addition, the service management DB 23 includes a service management table for managing a preferential service provided to activists in exchange for volunteer points and the number of exchange points. These various DBs and various tables will be described later again with specific examples. The preferential service here refers to a point service that can be enjoyed in exchange for volunteer points. In the present embodiment, the preferential service is referred to as a preferential service based on the type and character of the point service. This point will also be described later.

  The update unit 301 has a function of updating information in various DBs such as the point management DB 21, the service management DB 23, and the volunteer activity DB 23. For example, regarding the point management DB 21, when points are given or used, the points are increased or decreased in the point management table of the point management DB 21. As for the service management DB 23 and the volunteer activity DB, when a service menu or a volunteer activity menu is added or deleted, the menu is increased or decreased.

  The voting unit 302 has a function of causing an activator (client terminal) to vote on the right or wrong of a preferential service provided to an activist in exchange for volunteer points or the determination of the number of exchange points to be exchanged for the preferential service. Furthermore, it has a function of allowing activists (client terminals) to vote on the right or wrong of volunteer activities to be volunteer points given and determining the number of points given to the volunteer activities. This point will be described later again.

  The selection unit 303 has a function of causing the client terminal to select a preferential service that can be exchanged based on the volunteer point balance and the number of exchange points. Specifically, a service selection screen (service application screen) is generated when an activist receives a preferential service using volunteer points, and is displayed on the activator (client terminal).

  The application unit 304 has a function of applying to the reception system of the service for an application for using the preferential treatment service selected from the service selection screen. As a result, an application for a preferential treatment service is made. Note that the reception system here corresponds to the above-mentioned various local government service management systems 60.

  When the notifying unit 305 collates the attribute information of the activist managed in the point management table with the various local government service management systems 60, the activator determines that the use application other than the use application for the preferential service has been made. , Based on the volunteer point balance of the activist from the point management table and the number of exchange points of the special service from the service management table, the client terminal 40 is notified that it is applicable as a special service. . The various local government service management systems 60 are systems that manage existing services provided by local governments as described above. Therefore, it is naturally possible for residents to apply for the service from the general normal route without going through the point management apparatus 10. On the other hand, since it is possible to enjoy preferential treatment services in exchange for points through this point management device 10, it is a case where activists are applying for use of services that are usually available to various local government service management systems 60, When the point management device 10 can receive a special treatment service, the activist is notified (notified). This notifies the activist of a special treatment service that can be used more advantageously in the push type, and as a result, actively encourages active participation in the volunteer point system.

  These functions described above are actually realized by programs executed by the CPU 101.

(DB configuration)
Next, various DBs such as the above-described point management DB 21, volunteer activity management DB 22, and service management DB 23 will be specifically described with reference to the drawings.

  FIG. 4 shows an example of the point management DB 21. As shown in the figure, the point management DB 21 holds a point management table for managing the volunteer point balance for each activist along with the attribute information of the activist. The table stores attribute information of activists (users) and point balance information. The attribute information is information belonging to an activator, which should generally be referred to as user information, such as a user ID, a name, and an address. The point balance is the balance of volunteer points currently given to the activist. Therefore, one table is entered for each activist in the point management DB 21.

  FIG. 5 shows an example of the volunteer activity management DB 22. As shown in the figure, the volunteer activity management DB 22 holds a volunteer activity management table for managing the contents of volunteer activities to be granted volunteer points and the number of points granted to the volunteer activities. For example, “Wheelchair assistance”, “Public facility cleaning”, “Welfare facility assistant”, etc. are registered as volunteer activity contents, and the number of granted points and grant units corresponding to these activities are held. For example, in the case of “wheelchair assistance”, when the activist performs the volunteer activity “wheelchair assistance”, 20 volunteer points are given per time.

  The volunteer activity management table also holds information such as “the total number of valid votes”, “number of decisions”, “number of rejections”, and “voting status”. In this embodiment, since the volunteer activity content is determined by the activist's vote through the point management device 10 as to whether or not the volunteer activity content may be an activity for granting volunteer points, for example, when the number of votes exceeds the number of rejected The form of volunteer activity is officially recognized as an activity eligible for volunteer points. These points will be described later again.

  FIG. 6 shows an example of the service management DB 23. As shown in the figure, the service management DB 23 holds a service management table for managing a preferential service provided to activists in exchange for volunteer points and the number of exchange points.

  For example, use menus provided to activists include “Public Housing Priority”, “Nursing Facility Priority”, “Public Facility Priority”, “Public Facility Cancellation Priority”, “Citizen Fireworks Display Giving priority” Are registered, and the number of usage points and usage units corresponding to those menus are stored. For example, in the case of “public housing occupancy priority”, when the activist uses the point service “public housing occupancy priority”, 500 volunteer points are required at a time.

  Similarly, the service management table also holds information such as “total number of valid votes”, “number of decisions”, “number of rejections”, and “voting status”. In this embodiment, the use menu contents are determined by the activist's vote through the point management device 10 to determine whether the use menu contents can be used as a point service for volunteer point use. For example, the number of votes exceeds the number of rejects. In this case, the content of the use menu is officially recognized as a point service for use of volunteer points. This point will be described later again.

  Here, reference is made to a preferential service (point service) provided to activists in exchange for volunteer points. As shown in the specific example of FIG. 6, the point service personality of the present embodiment is that an activist who applied for the use of various services provided by the local government (or public institution) It has the character of priority right or preferential right to enjoy the service in preference to the applicant. If it is a point service that can allocate public housing occupancy costs with points, it will not cost direct costs from the activist's point of view, but from the local government's point of view, the actual housing occupancy cost is equivalent to You have to pay. That is, in this case, a certain amount of resources is required to provide the point service. However, in light of the fact that volunteer activities are based on the good faith of local citizens and have been conducted free of charge in the past, strengthening the cashability of points is not necessarily based on the spirit of original volunteer activities. Not familiar. It is also necessary to consider the burden of local governments on the sustainable operation of the volunteer point system. Therefore, in the present embodiment, the point service provided to the activist in exchange for volunteer points employs a service having the property of priority right that does not cause a burden of resources.

[Embodiment 1]
Next, the flow until the activist uses the volunteer points accumulated by performing volunteer activities through the point management device 10 and applies for the point service will be described below using specific examples and flowcharts of the operation screen. To go.

  FIG. 7 shows an example of the top screen of the point management system. First, the activator operates the client terminal 40 to access the point management device 10. When the user ID and password are entered and authenticated, the top screen shown in FIG. 7 is displayed on the client terminal 40.

  The top screen displays the point balance (1090pt here) of the activist (Nippon Taro here), and operations such as “Point application”, “Point use”, “Voting”, “Point application / use history”, etc. Menu is displayed. “Point application” is an operation menu used when applying for points after volunteering. “Use point” is an operation menu used when using the points accumulated so far. “Voting” is a menu that allows the activists to decide whether or not a volunteer activity is eligible for volunteer points, and whether or not a special offer service is offered to activists in exchange for volunteer points. “Point application / use history” is a menu for confirming the history of point application / use.

(Point application)
When the activist operates “Point Application” on the top screen of FIG. 7, the screen changes to a point application screen. FIG. 8 shows an example of the point application screen. The activist can obtain points by operating the point application screen, selecting the contents of volunteer activities, and applying for the activity date and time. After the application, the volunteer activity performance of the activist who applied for it needs to be confirmed by some method. Therefore, after the application is accepted and the activity record is confirmed, for example, by the person in charge at the administration secretariat, the points to be given are added to the point management table of the point management DB 21.

  In the point application screen, the volunteer activity contents displayed in the selection list are referred to in the volunteer activity management table of the volunteer activity management DB 22 (FIG. 5) by the values of the “volunteer activity contents” item and the “number of granted points” item. However, what is further displayed is limited to “Volunteer activity contents” that satisfy the condition that “the number of decisions” exceeds a predetermined number. For example, “Volunteer activity contents” in which the number of votes passed exceeds the number of rejected votes, and “Volunteer activity contents” in which the number of votes reached a majority of the total number of valid votes. Although details will be described later, in the present embodiment, it is determined whether or not the content of volunteer activities may be determined as an activity for which volunteer points are to be granted by voting by activists. Here, since the “volunteer activity content” in which the number of approvals exceeds the number of rejections is determined as the activity to be given points, the content of the volunteer activity that satisfies this condition is displayed in the selection list of FIG. The

(Use the points)
When the activator operates “use point” on the top screen of FIG. 7, the screen transits to the point use screen. FIG. 9 shows an example of the point use screen. The activist can use various preferential services by operating the point use screen, selecting the use menu contents, and applying for service use.

  After the application, application for application information is made from the point management apparatus 10 to various local government service management systems 60 that accept the applied service. Further, at an arbitrary timing after the application for application information is accepted, the points used are subtracted from the point management table of the point management DB 21.

  For example, regarding application information, if an activist uses 500pt and uses the “public housing occupancy priority” service, the application information needs to be communicated to a public housing resident management system established by the local government. There is. Therefore, when an application for service use is made, the point management device 10 generates application information and transmits the application information to various local government service management systems 60 corresponding to the use service. In this example, the point management device 10 generates application information when an application for “public housing occupancy priority” service is applied, and transmits the application information to the public housing resident management system. When the application information is accepted by the public housing resident management system, processing of the public housing move priority for that activist will proceed on the system, and the activist will replace the 500pt with a “public housing move priority” preferential service. Can be enjoyed.

  Here, an example of application information is shown (FIG. 10). When an application for service use is made, the point management device 10 generates application information as shown in the figure, and transmits the application information to various local government service management systems 60 corresponding to the use service. After the transmission, the point management device 10 stores this application information separately.

  In the point use screen, the contents of the use menu displayed in the selection list refer to the values of the “use menu content” item and the “number of used points” item in the service management table (FIG. 6) of the service management DB 23. Although displayed, what is displayed is further limited to “use menu contents” that satisfy the condition that the “approved number” is a predetermined number or more. For example, “use menu contents” in which the number of decisions exceeds the number of rejections, and “use menu contents” in which the number of decisions reaches a majority of the total number of valid votes. This is because the content of the use menu in this embodiment is determined based on whether or not the use menu content can be used as a service to be used as volunteer points by voting by activists. Here, since the “use menu contents” in which the number of approvals exceeds the number of rejections is determined as the service to be used for points, the use menu contents satisfying this condition are displayed in the selection list of FIG. The

(Information processing)
Next, information processing related to the use of the points by the point management apparatus 10 will be described. FIG. 11 is a flowchart of the point use process.

  First, the activator operates the client terminal 40 to access the point management device 10. Specifically, when a predetermined URL of the point management apparatus 10 is input from a Web browser, a login screen is displayed (not shown), and user authentication is performed by an activator inputting a predetermined user ID and password (S1101). ). If the authentication is successful (S1102), the process proceeds to the next.

  If the authentication is successful, the point management apparatus 10 generates a top screen (for example, FIG. 7) and displays it on the client terminal 40 (S1102). At this time, the point management apparatus 10 acquires activist attribute information and point balance information from the point management table of the point management DB 21 and reflects them on the top screen.

When the activator operates “use points” on the top screen, the point management device 10 generates a point use screen and displays it on the client terminal 40 (FIG. 9). At this time, the point management apparatus 10 acquires information such as a use menu, use points, upper limit number, used number, approved number, rejected number, vote status, etc. from the service management table of the service management DB 23, and based on these information Generate point usage screen. In the point use screen, the use menu content displayed in the selection list is “use menu content” that satisfies a predetermined condition as described above. Specifically, the selection unit 303 displays, for example, usage menu contents satisfying the following conditions in the selection list. In other words, the usage menu available to the activist is extracted and displayed.
Point balance ≥ number of points used> number of used cases> number of rejected (and also number of passed> total number of valid votes / 2)
"Voting status" = "finished"

  Here, the “use menu contents” that satisfy the predetermined condition are extracted and displayed so that an unnecessarily large number of use menus are displayed without displaying use menus that are not usable by activists. This is to prevent this. Needless to say, however, it is not necessarily limited to “use menu contents” satisfying a predetermined condition, and all “use menu contents” may be displayed. In this case, it may be a use menu that cannot be used at that time, but it will be possible to grasp what menus exist as use menus and how many points can be used, so volunteers to activists It is effective in that the point system can be further promoted. In this case, a search function may be further provided so that a desired “use menu content” can be searched under a predetermined condition.

  Next, the priority service that the activist desires to use is selected from the selection list (S1105). That is, one priority service is selected / determined from the “use menu contents”.

  The update unit 301 performs a predetermined update process (S1106). Specifically, the number of used points necessary for the selected service is subtracted from the point balance on the point management table of the point management DB 21. Further, 1 is added to the number of used cases corresponding to the selected service in the service management table of the service management DB.

  And the application part 304 produces | generates application information (FIG. 10) as mentioned above, and transmits the said application information to the various local government service management systems 60 according to utilization service (S1107). When the application information is received by the various local government service management systems 60, the application process proceeds on the system, and the activist can enjoy the desired priority service.

  Finally, when the above process is completed, an acceptance notice screen or the like is generated and displayed on the client terminal 40 of the activist (S1108). For example, a message such as “Registered in the priority frame for entering a public housing in exchange for 500 pt. This result will be notified at a later date from the Public Housing Management Division” is displayed.

  As described above, in this embodiment, the activist can easily perform operations from application to use of volunteer points through the volunteer management apparatus 10. Also, since the services that can be exchanged in exchange for points when using points are preferential services that do not incur the burden of resources, the purpose of volunteer activities is not impaired, and the burden on local governments is reduced in the sustainable operation of the volunteer point system. As a result, promotion and spread of volunteer activities can be effectively promoted.

[Embodiment 2]
As described above, in the point management apparatus 10 according to the present embodiment, the volunteer activities to be volunteer points given and the preferential services provided to the activists in exchange for the volunteer points are determined by voting by the activists. That is, in the first embodiment, the volunteer activity content (FIG. 8) on the point application screen and the use menu content (FIG. 9) on the point use screen are determined by the activist's vote and are determined by the vote. For the first time, it will be reflected on the point application screen and point use screen. In this way, the voices of citizens can be accurately reflected, the volunteer point system can be made more fair and effective in accordance with each region, and citizens who do not volunteer directly also volunteer. Can participate in activities. The activists here include local citizens and system users (users) who only perform voting using the point management system according to the present invention even though they are not actually doing volunteer activities themselves. I will explain the activist vote below.

(Voting)
When the activator operates “voting” on the top screen (FIG. 7), the screen changes to the voting screen. FIG. 12 shows an example of a voting screen. On the voting screen, candidates for “Volunteer Activity Contents” and “Usage Menu Contents” currently taken up as voting targets are displayed. There are many ways to enter candidates, but for example, the administration office can select “volunteer activity contents” and “use menu contents” that can be candidates based on voices of activists and citizens every day. However, it will depend on the results of voting by activists.

  In the example of the voting screen shown in Fig. 12, the volunteer activity contents that are eligible for volunteer points are listed as candidates for "citizen marathon tournament guide" and "cleaning in front of the station" and are provided to activists in exchange for volunteer points. Among the preferential services, “priority waiting for city hall procedures” and “priority waiting for loan book cancellation” are listed as candidates. When the activist operates the client terminal 40 to select “Approve” or “Negative” (further, “Abstention” may be provided) and press the “Vote” button, the number of votes is counted. Finally, the vote count is reflected in the information on “total number of valid votes”, “number of decisions”, and “number of rejections” in the volunteer activity management table of the volunteer activity management DB 22 and the service management table of the service management DB 23.

  As described above, the information on the “valid total vote”, “passed number”, and “denied number” as the voting results includes the point application screen selection list (FIG. 8) and the point use screen selection list (FIG. 9). Affects whether it is reflected in In other words, it is possible to accurately reflect the voices of the citizens and make the volunteer point system more effective and effective in each region.

  In the example of the voting screen shown in FIG. 12, the voice and opinion of the activist cannot be reflected with respect to the number of points. Thus, for example, the item value of “number of granted points” or “number of used points” can be arbitrarily input by the activist. Specifically, the item value of “granted points” or “number of used points” can be input as 5, 10, 20 pt, and so on. Etc.) is adopted as the final “number of granted points” or “number of used points”. By doing this, the voices and opinions of activists can be reflected in the point figures. If you think you should not be the target of points in the first place (willing to refuse), the activist may enter 0pt.

(Information processing)
Next, information processing related to the voting by the point management apparatus 10 will be described. FIG. 13 is a flowchart of the voting process.

  The flow from S1101 to 1103, that is, the flow from login to generation and display of the top screen is as described with reference to FIG.

  When the activator operates “voting” on the top screen (FIG. 7), the point management device 10 generates a voting screen (FIG. 12) and displays it on the client terminal 40 (S1304). At this time, the point management apparatus 10 acquires information on the item value of “volunteer activity” (“voting status” is “voting”) from the volunteer activity management table of the volunteer activity management DB 22, and the service management table of the service management DB 23. Information of the item value of “use menu contents” (“voting status” is “in voting”) is obtained, and a voting screen is generated based on the information.

  As a result, candidates for “use menu contents” and “use menu contents” currently being picked up for voting are displayed on the voting screen. Here, in the volunteer activity management table and the service management table, for example, the administration office selects and registers “volunteer activity contents” and “use menu contents” that can be candidates based on voices of activists and citizens every day. It shall be.

  When the activist operates the client terminal 40 to select “Approve” or “Negative” and presses the “Vote” button (S1305), the number of votes is counted (S1306). Specifically, when “voting activity content” is voted, 1 is added to either “passed” or “denied” item in the volunteer activity management table of the volunteer activity management DB 22 in accordance with the total result. Similarly, when voting is performed for “use menu contents”, “1” is added to the “approved” or “denied” item in the service management table of the service management DB 23 according to the total result.

  Finally, when the above process is completed, a vote acceptance notification screen or the like is generated and displayed on the client terminal 40 of the activist (S1107). The above process accepts and aggregates votes from all activists during the voting period, and finalizes the voting results on the date of counting votes. That is, in the “Volunteer Activity Contents” and “Use Menu Contents” that were the object of voting, “voting status” is changed to “finished” on the table, and the acceptance of voting is ended.

  As described above, in this embodiment, at the time of point grant and use, the content of the volunteer activities subject to point grant and the content of the service subject to point use can be determined by voting, so depending on the local circumstances and characteristics, Volunteer activities required for the community are promoted more in a way that reflects the will of local residents, although the contents of the desired volunteer activities and services are different.

[Embodiment 3]
Next, the activist can be further encouraged to participate in the volunteer point system by, for example, periodically informing (notifying) of the preferential service currently available. As described above, since the various local government service management systems 60 are systems that manage existing services provided by local governments, the residents can receive the services from the general normal route without going through the point management apparatus 10. Of course, it is possible to apply. On the other hand, since it is possible to enjoy preferential treatment services in exchange for points through this point management device 10, it is a case where activists are applying for use of services that are usually available to various local government service management systems 60, When the point management device 10 can receive a special treatment service, the activist is notified (notified). This notifies the activist of a special treatment service that can be used more advantageously in the push type, and as a result, actively encourages active participation in the volunteer point system.

  FIG. 14 shows an example of a special service notification. In this example, the activist has made an application for public housing, and has notified that public housing tenancy priority can be applied in exchange for points (500 pt). And if this activist applies public housing move priority, the possibility of moving into public housing can be increased.

(Information processing)
Next, information processing related to the notification by the point management apparatus 10 will be described. FIG. 15 is a flowchart of the notification process.

  First, the point management apparatus 10 acquires attribute information (name, etc.) of activists managed in the point management table (S1501). Then, using the attribute information, the local government service management system 60 is collated to determine whether there is a service for which the corresponding activist (applicant) is applying (S1502).

If there is a corresponding person (S1503), it is collated with the past application information of the activist (the one being applied for) (S1504). This application information is application information that has been applied for a preferential treatment service using points in the past, and can be used as an application history. Therefore, if the services that are being applied for in the various local government service management systems 60 and the services that are being applied for according to the application information are the same service (S1505), the service information (usage) is continued. (Number of points) is acquired from the service management table (S1506). It is determined whether or not the condition of the point balance ≧ the number of used points is satisfied (S1507), and if this condition is satisfied, that is, the activist has applied for the service to various local government service management systems 60 through the normal route. This corresponds to the case where the application for use of the special service is not performed even though the special service is received by the point management device 10.

  Therefore, notification information to that effect is generated (S1508), and then notified by the notification unit 305 (S1509). This notification information is, for example, as shown in the example of FIG. An e-mail or the like is conceivable as the notification method of the notification information, but it is also possible to display a menu of “Notification” on the top screen (FIG. 7) and display similar notification information on the notification screen.

  As described above, in the present embodiment, when an activator has applied for use of a normal service to various local government service management systems 60 and can receive a preferential service by the point management device 10, this is indicated to the activist. Since the notification (notification) is made, it is possible to notify the activist of the preferential service that can be used more advantageously in the push type, and to actively encourage the participation in the volunteer point system.

[Modification 1]
In the first to third embodiments so far, an activator operates the client terminal 40 to access the point management device 10 to perform point application, point use, and voting operations. However, as described above, activists include activists who do not have a PC environment, such as elderly people, and activists who cannot perform PC operations. For such activists, as shown in FIG. 1, it is possible to exchange with the administration secretariat on a document document basis, and the person in charge of the administration secretariat makes a point management device 10 on behalf of the activist himself. Access the Web and perform operations related to the use of points. This will be briefly described below.

  FIG. 16 shows an example of a point application format document. When the activist fills out the point application form document and sends it to the person in charge of the administration secretariat, as explained in the first embodiment, the person in charge of the administration secretariat acts on behalf of the activist himself and points Web access to the management apparatus 10 is performed and operations related to point application and the like are performed.

  FIG. 17 shows an example of a point-use format document. When the activist fills out a form document for using points and sends it to the person in charge of the administration secretariat, the person in charge of the administration secretariat acts on behalf of the activist himself as described in Embodiment 2 above. Web access to the management apparatus 10 is performed to perform operations related to use of points.

  FIG. 18 shows an example of a notice format document. As described in Embodiment 3 above, when the activist has applied for use of a normal service to various local government service management systems 60 and can receive a preferential service by the point management apparatus 10, Notify (notify) the activist in writing.

[Modification 2]
In the first to third embodiments, the point management device 10 and the various DBs 20 are installed in the data center 30 (FIG. 1). Because the volunteer point system is assumed to be implemented by local governments in many cases (in many cases), it is convenient to install the point management system in the data center in actual operation. .

  Here, the volunteer point system is assumed to be implemented and operated for each local government, but if an activist who is a resident of a local government moves to another local government, the volunteer points accumulated so far are transferred to the destination. It is preferable from the viewpoint of promoting volunteer activities that local governments can continue to use it. In addition, when an activist lives in the border area between two municipalities, the actual living area for the activist may be assumed to straddle both municipalities. In this case as well, it is convenient if both local governments can use the volunteer points accumulated so far.

  Therefore, it is preferable that a plurality of local governments install the point management apparatus 10 and various DBs 20 in the same data center 30. In order to ensure the compatibility of volunteer points among a plurality of local governments, each local government includes a local government identifier for identifying the local government to which the activist belongs in the point management table of the point management DB 21. Specifically, a local government identifier item may be newly provided in the point management table, or a regularity of “user ID” such as “alphabet + unique number” is provided and this is replaced with the local government identifier. (Figure 4). In this case, “A” indicates XX city.

  Then, along with the change of the local government to which the activist belongs, the information on the point management table of the activist is notified to the destination local government, and the local government identifier is changed to the local government identifier of the local government to which the activist belongs. . Even when the point management DBs 21 of a plurality of local governments are integrated, the local government to which the activist belongs can be captured by the local government identifier.

  In this way, by including the local government identifier for identifying the local government to which the activist belongs in the point management table of the point management DB 21, it is possible to ensure the compatibility of volunteer points in a plurality of local governments, thereby contributing to the promotion of volunteer activities. be able to.

[Summary]
As described above, according to the present invention, it is possible to provide a volunteer point management system that utilizes the volunteer point system to promote wider and effective volunteer activities. That is, according to the point management system according to the present invention, in order to widely spread the volunteer point system, it is possible to provide a preferential service that can be realized without using any resources when using points. In addition, when giving and using points, it is possible to determine the contents of volunteer activities to be given points and the contents of services to be used for points, reflecting the will of local residents. In addition, it is possible to improve the usability of the system so that elderly people who are not familiar with computers can easily participate.

  Note that the present invention is not limited to such specific embodiments, and various modifications and changes can be made within the scope of the gist of the present invention described in the claims.

10 Point management device 20 Various DB
21 point management DB
22 Volunteer Activity Management DB
23 Service management DB
30 Data Center 40 Client Terminal 50 Client Terminal 60 Various Local Government Service Management Systems 100 Network 101 CPU
102 ROM
103 RAM
104 Auxiliary storage device 105 Storage medium reading device 106 Input device 107 Display device 108 Communication device 301 Update unit 302 Voting unit 303 Selection unit 304 Application unit 305 Notification unit

Claims (5)

A point management unit which manages the volunteer points to be issued according to activists volunteer activity results, and DB for storing various management table according to the point management, a point management system configured and a client terminal,
The DB is
A point management table for managing the attribute information of the activists and the volunteer point balance;
A service management table for managing services provided to activists in exchange for volunteer points and the number of exchange points;
Including
The point management device
Voting means for allowing the client terminal to vote on the right or wrong of the service provided to the activist in exchange for volunteer points, or the determination of the number of exchange points to be exchanged for the service;
Selection means for causing the client terminal to select a service that can be redeemed based on the volunteer point balance and the number of redeemed points from services managed in the service management table ;
The use application of the service selected by the selecting means and application means for applying the reception system of the service,
Have
The service or the number of exchange points in the service management table is registered based on the result of voting by the voting means,
Point management system characterized by A point management unit which manages the volunteer points to be issued according to activists volunteer activity results, and DB for storing various management table according to the point management, a point management system configured and a client terminal,
The DB is
Volunteer activity management table that manages the volunteer activities for which volunteer points are granted and the number of points granted to volunteer activities;
Point management table for managing the volunteer point balance given based on the attribute information of the activist and the volunteer activity and the number of grant points managed in the volunteer activity management table;
A service management table for managing services provided to activists in exchange for volunteer points and the number of exchange points;
Including
The point management device
Voting means for allowing the client terminal to vote on the right or wrong of volunteer activities to be granted volunteer points, or the determination of the number of volunteer points given to the volunteer activities,
Selection means for causing the client terminal to select a service that can be redeemed based on the volunteer point balance and the number of exchange points;
The use application of the service selected by the selecting means and application means for applying the reception system of the service,
Have
The volunteer activity or the number of points granted in the volunteer activity management table is registered based on the result of voting by the voting means,
Point management system characterized by The point management table includes a municipality identifier that identifies the municipality to which the activist belongs,
It is managed in association with the volunteer point balance for each activist,
With the change of the local government to which the activist belongs, the local government identifier is changed to the local government identifier of the local government to which the activist belongs,
The point management system according to claim 1 or 2 , characterized in that. The point management device
When it is determined by the activist that an application for use of the service has been made from other than the application means by collating the attribute information of the activist managed in the point management table with the reception system,
The service is, and volunteer point balance of the activists from the point management table, based on the exchange points of the service from the service management table and notifies applicable as redeemable service to the client terminal Having a notification means ,
The point management system according to any one of claims 1 to 3 . The service is a priority right or preferential right that an activist who applied for the use of the service can enjoy the service in preference to other applicants when using the service provided by the local government or public institution;
The point management system according to any one of claims 1 to 4, wherein

Images