JP5372078B2 - How to update the monitoring center - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a cost advantageous method for updating a monitoring center, capable of smoothly transferring the monitoring center and updating facilities without suspending a remote monitoring job. <P>SOLUTION: When transferring a monitoring circuit 13 to configure a monitoring center 22, in a first step S1, representative lines 20, 21 are provided in the monitoring center 22 after transfer, to terminate notifications from the outside. Next, in a second step S2, portions (16c, 16d) of communication apparatuses connected to representative lines 10, 11 before transfer capable of terminating notifications are arbitrarily selectively connected to the representative lines 20, 21, and diversion means 26 is validated by invalidating diversion means 12. Then, in a third step S3, the diversion means 26 is invalidated and diversion means 27 is validated, and also, residual communication apparatuses (16a, 16b) are connected to the representative lines 20, 21, and the representative line 20 is set to be a preferential destination of an incoming call. <P>COPYRIGHT: (C)2013,JPO&amp;INPIT

Description

  The present invention is applied when a monitoring center that remotely monitors the operating state of an elevator, an air conditioner, or the like is moved to another place, or when facilities (switches, etc.) in the monitoring center are updated to new ones. The present invention relates to a monitoring center update method.

  This type of monitoring center includes failure reports issued from monitoring terminal devices connected to monitored equipment (such as elevators and air conditioning equipment) installed in remote buildings, and users of the building Various kinds of reports made by using a telephone or the like are received via the public line network. In addition, the monitoring center is always able to receive calls from outside and respond to telephone calls. When necessary, it can take measures such as dispatching workers to the site. When an abnormality such as a failure occurs in an air conditioner, it is possible to respond quickly.

  By the way, when it becomes necessary to relocate the monitoring center to another location or to update the equipment (switches, etc.) in the monitoring center to a new one, conventionally, the remote monitoring work has to be temporarily suspended. There were many cases. However, when a remote monitoring operation is interrupted, if an abnormality such as a failure occurs in the monitored elevator or air conditioning equipment, the monitoring center cannot receive a report from the outside, and thus it is difficult to respond quickly.

  Japanese Patent Application Laid-Open No. 2004-228561 describes a technique in which another exchange can be substituted when the exchange is stopped in accordance with the addition or change of the incoming telephone number in the monitoring center. In such a conventional technique, a plurality of exchanges are provided in the monitoring center, and a plurality of lines included in a representative line for receiving a notification from the outside are connected to the plurality of exchanges. Therefore, even if one exchange is stopped to add or change the incoming telephone number, it is possible to receive external notifications using lines connected to other exchanges, and remote monitoring work is continued. Can be done.

JP 2001-168984 A

  However, the above-described conventional technology is such that a plurality of exchanges provided in the monitoring center are connected to a plurality of lines included in the representative line, and thus it is difficult to apply when the monitoring center is moved to another location. . In other words, in the monitoring center after the relocation, the representative line for receiving notifications from outside is usually different from that before the relocation, so that special setup is necessary to avoid interruption of the remote monitoring work when the monitoring center is relocated. Become. Further, since it is advantageous in terms of cost if communication devices and information processing apparatuses in the monitoring center can be used after the transfer, such a point needs to be considered when the monitoring center is transferred.

  The present invention has been made in view of the situation of the prior art as described above, and its purpose is to facilitate the transfer of the monitoring center and the renewal of the equipment in the monitoring center without interrupting the remote monitoring work. However, it is an object to provide a monitoring center updating method that is advantageous.

  In order to achieve the above object, the present invention provides a first representative line set as a preferential destination for notifications from outside, and a first detour means for reporting from the outside to the first representative line. A pre-update monitoring center comprising: a second representative line that can be received via a plurality of communication devices that are optionally connected to the first and second representative lines and capable of receiving the notification; In the update method applied when relocating or updating facilities, a first step of providing a third representative line and a fourth representative line for receiving a notification from the outside, and after the first step, A part of the plurality of communication devices is optionally connected to the third and fourth representative lines, the first bypass means is disabled, and from the outside to the first representative line The third representative via the second detour means A second step of setting the line to be able to receive calls, and after the second step, a notification to the third representative line can be received via the third detour means to the fourth representative line And optionally connecting the remaining communication devices excluding the part of the plurality of communication devices to the third and fourth representative lines, and preferentially receiving notifications from the outside And a third step of setting the destination to the third representative line and disabling the second detour means.

  In such a monitoring center updating method, before the monitoring center is updated, the first representative line is a preferential destination for notification from the outside, and the notification to the first representative line is sent to the first bypass means. And a plurality of communication devices for receiving notifications received on any of the representative lines are optionally connected to the first and second representative lines. In addition, after the monitoring center is updated, the third representative line is designated as a priority receiving destination for notifications from the outside, and a notification to the third representative line is received via the third detour means to the fourth representative line. It can be so. Therefore, in the second step, a part of the plurality of communication devices connected to the representative line before update is optionally connected to the third and fourth representative lines, and the first representative line is connected. If it is set so that the notification can be received on the third representative line via the second bypass means, even if the first bypass means is disabled, the external notification is received on the first or third representative line. It can be received by existing communication equipment. That is, in the second step, the relocation work of connecting a part of the existing communication device to the updated representative line can be smoothly performed without interrupting the remote monitoring work. Then, in the third step, the third bypass means is set, the remaining communication devices are optionally connected to the third and fourth representative lines, and the third representative line is set as the priority destination. If this is the case, even if the second bypass means is disabled, an external notification can be received on the third or fourth representative line and received by the existing communication device. That is, in the third step, the relocation operation of connecting the remaining communication devices that have not been relocated to the updated representative line can be performed smoothly without interrupting the remote monitoring operation.

  The communication device that can receive a report from the outside may be a telephone or a communication modem.

  Further, in the above monitoring center updating method, the plurality of communication devices capable of receiving notifications from the outside are telephones, and the monitoring center before updating stores data used when answering a telephone call by the telephone. In the case where a server and a plurality of information processing devices (such as personal computers) for reading out the data from the first server are provided, a second for storing the data in the first step A server is provided, and the second server is communicatively connected to the first server, and in the second step, a part of the plurality of information processing devices is connected to the second server. If, in the third step, the remaining information processing device excluding the part of the plurality of information processing devices is connected to the second server in the third step, the update is in progress. Also it enables telephoning using data stored in the second server, and is preferable because relocation work existing plurality of information processing apparatuses so smoothly performed.

  That is, in the second step, a relocation operation of connecting a part of a plurality of existing communication devices to the updated representative line is performed. If the relocation work of connecting to the server is performed, the work efficiency is improved. Similarly, if the relocation work of connecting the remaining communication device to the representative line and the relocation work of connecting the remaining information processing apparatus to the second server are performed in the third step, the work efficiency is improved. . In addition, if the second server is connected in advance so as to be communicable with the first server in the first step, writing of new data and reading of stored data are performed using the information processing apparatus connected to the second server. Therefore, even when the monitoring center is being updated, the second server can be used, so that the operator can receive notification smoothly.

  According to the monitoring center updating method of the present invention, it is possible to connect an existing communication device to the updated representative line without interrupting the remote monitoring work. Can be carried out smoothly, and the existing communication equipment can be used, so that the additional investment can be reduced.

It is a block diagram for demonstrating the update method at the time of transfer of the monitoring center which concerns on the example of embodiment of this invention.

  Hereinafter, embodiments of the invention will be described with reference to the drawings. In the present embodiment, as shown in the block diagram of FIG. 1, an example of an update method in the case where the monitoring center 13 that remotely monitors building facilities is moved to another location to become the monitoring center 22 is illustrated. is there. In FIG. 1, the first step, which is the first stage of the relocation work, is indicated by reference numeral S1, the second step, which is the second stage, is indicated by reference numeral S2, and the third step, which is the third stage, is indicated by the reference numeral. This is indicated by S3.

  First, the lines and facilities of the monitoring center 13 before relocation (before update) will be described, and then the work contents of the first step S1, the second step S2, and the third step S3 performed in this embodiment will be described. A description will be made sequentially.

  The pre-relocation monitoring center 13 is provided with a first representative line 10 on which notifications from outside are preferentially received and a second representative line 11 on which notifications from outside can be bypassed and received. Yes. The first representative line 10 is a representative assembly of lines 10 a and 10 b such as analog lines and digital lines connected to the public line network 8 and drawn into the monitoring center 13. Similarly, the second representative line 11 is a representative set of lines 11 a and 11 b such as analog lines and digital lines connected to the public line network 8 and drawn into the monitoring center 13. Reference numeral 9 in FIG. 1 denotes a destination designation means, in which a priority destination is designated in units of a free call number or a free dial number provided by a carrier (a telecommunications carrier such as a telephone company). . In the present embodiment, the monitoring center 13 before relocation is set so that if any of the lines 10a and 10b can be received, a notification from the outside is preferentially received on the first representative line 10. Yes. In addition, when both the lines 10a and 10b are busy or suspended, a notification from the outside to the first representative line 10 is set to arrive at the second representative line 11 via the detour means 12. Yes. The work for connecting the destination designation means 9 and the first representative line 10 and the work for confirming the use state of the lines 10a and 10b and for diverting the notification to the detour means 12 when necessary are performed by the carrier. .

  As shown in FIG. 1, the monitoring center 13 includes a failure report issued from a monitoring terminal device 7 connected to a building equipment to be monitored installed in a remote building 4, Various reports that the user 5 makes using the calling means 6 such as a general subscriber telephone or a mobile phone are received via the public line network 8. Here, the building equipment to be monitored is an elevator, an air conditioner, etc., and the monitoring terminal device 7 automatically acquires the operation data of the building equipment to determine whether there is a failure, and monitors the failure notification when a failure occurs. Automatic notification to the center 13. Note that the monitoring center 13 also remotely monitors building equipment in a plurality of buildings other than the building 4. The monitoring center 13 is always capable of receiving notifications from the outside and answering telephone calls, and can take measures such as dispatching workers to the site when necessary. It is possible to respond quickly when an abnormality such as a failure occurs in equipment.

  The monitoring center 13 includes a terminal plate 14 to which lines 10a, 10b, 11a, and 11b are detachably connected, an exchange 15 that is connected to the lines 10a, 10b, 11a, and 11b via the terminal plate 14, and A plurality of answering telephones 16a, 16b, 16c and 16d connected to the exchange 15, a data server 18 storing data used for telephone reception, writing new data and reading stored data connected to the data server 18 A plurality of information processing apparatuses (for example, personal computers) 17a, 17b, 17c, and 17d. The exchange 15 automatically selects a telephone capable of answering a telephone at the time of reporting from a plurality of telephones 16a to 16d. That is, the telephones 16a to 16d are optionally connected to the lines 10a, 10b, 11a, and 11b of the first and second representative lines 10 and 11 via the exchange 15 and the terminal board 14, respectively. Data used for telephone reception can be displayed on the display screens of the information processing devices 17a to 17d, and data input by the operator by operating the keyboard of the information processing devices 17a to 17d can be stored in the data server 18. Is possible. The information processing apparatuses 17a to 17d are connected to the data server 18 via the in-house network 19.

  A report from the monitoring terminal device 7 or the call means 6 is received on the first representative line 10 or the second representative line 11 of the monitoring center 13. Among these, since the notification that the user 5 makes using the call means 6 is received by any one of the answering telephones 16 a to 16 d via the exchange 15, the user 5 makes a call with an operator in the monitoring center 13. be able to.

  In the present embodiment, in the first step S1, the third representative line 20 and the fourth representative line 21 for receiving a notification from the outside are provided in the monitoring center 22 of the relocation destination (after the update). Keep it available. The third representative line 20 is a representative assembly of lines 20 a and 20 b such as analog lines and digital lines connected to the public line network 8 and drawn into the monitoring center 22. Similarly, the fourth representative line 21 is a representative set of lines 21 a and 21 b such as analog lines and digital lines connected to the public line network 8 and drawn into the monitoring center 22. As will be described later, the relocation-destination monitoring center 22 sets the third representative line 20 as a priority call destination for notifications from outside, and the third representative line 20 is notified by the third detour means. 27 is set so as to be able to receive calls to the fourth representative line 21 via 27, but such setting is not yet performed in the first step S1.

  In the first step S1, a terminal plate 23 to which the lines 20a, 20b, 21a, and 21b are detachably connected to the monitoring center 22 at the relocation destination, and the lines 20a, 20b, and 21a through the terminal board 23, respectively. , 21b, and a data server 25 for storing data used for telephone reception. The data server 25 is configured to be able to perform data communication with the data server 18 included in the monitoring center 13 before the transfer via the in-house network 19 which is a communication line. Then, the same data as the telephone reception data stored in the data server 18 is taken into the data server 25 provided in the monitoring center 22 of the transfer destination.

  In the present embodiment, after the first step S1 described above, in a second step S2, a part of the plurality of response telephones 16a to 16d (telephones 16c and 16d) provided in the monitoring center 13 before relocation. Are transferred to the monitoring center 22 of the transfer destination and connected to the exchange 24. Thus, the telephones 16c and 16d are optionally connected to the respective lines 20a, 20b, 21a and 21b of the third and fourth representative lines 20 and 21 via the exchange 24 and the terminal board 23.

  In the second step S2, some of the information processing devices 17a to 17d (information processing devices 17c and 17d) included in the monitoring center 13 before the transfer are moved to the monitoring center 22 that is the transfer destination. The data server 25 is connected via the in-house network 19.

  In the second step S2, the bypass means 12 for bypassing the notification to the first representative line 10 to the second representative line 11 is disabled, the lines 11a and 11b are suspended, The detour means 26 for detouring the notification to one representative line 10 to the third representative line 20 is made effective. The work for disabling the bypassing means 12 and enabling the bypassing means 26 and the work for removing the lines 11a and 11b when the use is stopped are performed by the carrier. However, the work of removing the lines 11a and 11b may be performed after the third step S3.

  When the work in the second step S2 is completed in this way, a telephone call that cannot be received by the first representative line 10 is received by the third representative line 20 via the bypass unit 26. Can be received by the relocated response telephones 16c and 16d even if is not completed. Further, since the information processing devices 17c and 17d are connected to the data server 25 in which the telephone response data is stored, even if the transfer is not completed, new data can be written by the transferred information processing devices 17c and 17d. The stored data can be read out. Therefore, it is possible to distribute the operators to the monitoring center 13 before relocation and the monitoring center 22 that is the relocation destination, and to perform remote monitoring operations such as failure notification receiving operations at each of the monitoring centers 13 and 22.

  In the present embodiment, after the second step S2 described above, in the third step S3, the destination designation means 9 that has made the first representative line 10 the priority destination is invalidated, The destination designation means 28 for making the representative line 20 as the priority destination is made valid. Further, the detour means 26 for detouring the notification to the first representative line 10 to the third representative line 20 is invalidated, and the notification to the third representative line 20 is detoured to the fourth representative line 21. The detour means 27 for making it effective is made effective. The work for invalidating the destination designation means 9 and the bypass means 26 and the work for validating the destination designation means 28 and the bypass means 27 are performed by the carrier.

  Further, in the third step S3, the remaining response telephones 16a and 16b provided in the monitoring center 13 before the transfer are moved to the transfer destination monitoring center 22 and connected to the exchange 24. As a result, all the existing telephones 16a to 16d are optionally connected to the lines 20a, 20b, 21a, and 21b of the third and fourth representative lines 20 and 21 via the exchange 24 and the terminal board 23, respectively. Connected to the.

  In the third step S 3, the remaining information processing devices 17 a and 17 b included in the monitoring center 13 before the transfer are moved to the transfer destination monitoring center 22 and connected to the data server 25 via the in-house network 19. . Thereby, all the existing information processing apparatuses 17a to 17d are connected to the data server 25 of the transfer destination. Thereafter, the terminal board 14, the exchange 15, the data server 18, etc. existing in the monitoring center 13 before relocation are removed.

  When the work in the third step S3 is completed in this way, the remote monitoring work such as the failure notification receiving work performed in a distributed manner at the monitoring centers 13 and 22 can be performed only by the monitoring center 22 at the relocation destination.

  As described above, in the monitoring center update method according to the present embodiment, in the monitoring center 13 before relocation, the first representative line 10 is a priority call destination for notifications from the outside, and the first representative A notification to the line 10 can be received on the second representative line 11 via the bypass means 12, and a plurality of telephones 16a to 16d for receiving the notifications received on any one of the representative lines are the first and second telephones. The representative lines 10 and 11 are optionally connected. Further, in the monitoring center 22 at the relocation destination, the third representative line 20 is set as a priority call destination for notifications from outside, and the fourth representative line is transmitted to the third representative line 20 via the detour means 27. 21 can be received. Accordingly, in the second step S2, some telephones 16c and 16d connected to the representative lines 10 and 11 before relocation are optionally connected to the third and fourth representative lines 20 and 21, If it is set so that the notification to the first representative line 10 can be received by the third representative line 20 via the detour means 26, even if the detour means 12 is disabled, the notification from the outside is not allowed. The incoming call is received by the first or third representative line 10 or 20 and can be received by the existing telephones 16a to 16d. That is, the second step S2 facilitates the relocation work of connecting a part of the existing telephones 16a to 16d (telephones 16c and 16d) to the representative lines 20 and 21 of the relocation destination without interrupting the remote monitoring work. Can be done.

  Further, in the present embodiment, in the first step S1, a data server 25 that can communicate with the data server 18 before the transfer and that stores the telephone response data is provided at the transfer destination, and the second step In S <b> 2, some information processing apparatuses 17 c and 17 d are connected to the data server 25. Therefore, the relocation operation of connecting a part of the existing information processing apparatuses 17a to 17d (information processing apparatuses 17c and 17d) to the data server 25 at the transfer destination can be smoothly performed without interrupting the remote monitoring work.

  Further, in the present embodiment, in the third step S3, the bypass means 27 is set, the remaining telephones 16a and 16b are connected to the representative lines 20 and 21 of the transfer destination, and the remaining information processing apparatus 17a is connected. , 17b are connected to the data server 25 of the transfer destination. Therefore, even if the bypass means 26 set in the second step S2 is disabled, a notification from the outside is received on the third or fourth representative line 20 or 21 of the transfer destination and received by the existing telephones 16a to 16d. It becomes possible to write new data and read stored data by the existing information processing devices 17a to 17d connected to the data server 25 of the transfer destination.

  Therefore, in this embodiment, the monitoring center 13 can be smoothly transferred to the monitoring center 22 without interrupting the remote monitoring operation. In addition, since the existing answering telephones 16a to 16d and the existing information processing apparatuses 17a to 17d can be used also at the monitoring center 22 at the relocation destination, it is possible to reduce the additional investment accompanying the relocation, which is advantageous in terms of cost.

  It should be noted that the present invention is not limited to the above embodiments, and various embodiments can be made within the scope of the technical idea of the present invention. For example, in the above-described embodiment, the case where the communication device that can receive a notification from the outside is a response telephone is described. However, this type of communication device is connected to the external monitoring terminal device 7 and the public line network 8. The present invention can be applied even to a communication modem connected to each other.

  Further, in the above embodiment example, it is described that four answering telephones and four information processing apparatuses are used. However, the number of answering telephones and information processing apparatuses is limited to the above embodiment example. is not. Similarly, the number of representative lines and the number of lines included in each representative line are not limited to the above embodiment.

  In the above embodiment, the external call means 6 and the monitoring terminal device 7 and the monitoring centers 13 and 22 are connected so as to be communicable via an analog line or a digital line connected to the public line network 8. However, even when communication is established via an IP line, the same effect as the above embodiment can be expected by applying the present invention.

  In the above embodiment, the case where the monitoring center is moved to another location has been described. However, the present invention can also be applied to the case where equipment such as an exchange in the monitoring center is updated. For example, when the old exchange 15 in the monitoring center 13 is updated to the new exchange 24, the old and new exchanges 15 and 24 can both respond to external notifications in the second step S2, so the remote monitoring operation is interrupted. The exchange can be updated without having to do so.

DESCRIPTION OF SYMBOLS 5 User 6 Calling means 7 Monitoring terminal device 8 Public line network 9,28 Call destination designation means 10 First representative line 11 Second representative line 12 Detour means (first detour means)
13 Monitoring center (before relocation) 14, 23 Terminal board 15, 24 Exchange 16a, 16b, 16c, 16d Telephone for response (communication equipment)
17a, 17b, 17c, 17d Information processing device 18 Data server (first server)
19 Internal network 20 Third representative line 21 Fourth representative line 22 (Relocation destination) monitoring center 25 Data server (second server)
26 Detour means (second detour means)
27 Detour means (third detour means)
S1 1st step S2 2nd step S3 3rd step

Claims (3)

A first representative line set as a preferential destination for notification from the outside; a second representative line capable of receiving a notification from the outside to the first representative line via a first bypass means; In an updating method applied when relocating or updating facilities, a monitoring center before updating comprising a plurality of communication devices optionally connected to first and second representative lines and capable of receiving the notification ,
A first step of providing a third representative line and a fourth representative line for receiving a notification from the outside;
After the first step, a part of the plurality of communication devices is optionally connected to the third and fourth representative lines, and the first bypass means is invalidated and externally connected. A second step of setting so that a notification from the first representative line can be received on the third representative line via a second bypass means;
After the second step, a setting is made so that a notification to the third representative line can be received by the fourth representative line via a third detour means, and the communication device among the plurality of communication devices The remaining communication devices except some are optionally connected to the third and fourth representative lines, and the second destination is bypassed by setting a priority destination for external notifications to the third representative line. And a third step of invalidating the means. A monitoring center updating method comprising: 2. The first server according to claim 1, wherein the communication device is a telephone, and the monitoring center before the update stores data used when answering the telephone by the telephone, and the data from the first server. When equipped with a plurality of information processing devices for reading,
In the first step, a second server for storing the data is provided, and the second server is communicatively connected to the first server;
In the second step, a part of the plurality of information processing devices is connected to the second server,
Further, in the third step, the remaining information processing device excluding the part of the plurality of information processing devices is connected to the second server.   2. The monitoring center updating method according to claim 1, wherein the communication device is a communication modem.