JP2007295465A - Ip telephone exchange - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an IP telephone exchange capable of easily updating setting information for setting a mode of telephone exchange services without requiring dedicated updating work by a customer engineer. <P>SOLUTION: The present invention relates to the IP telephone exchange which accommodates a plurality of IP telephone sets and provides telephone exchange services thereto, wherein setting information piece setting a mode of the telephone exchange services in accordance with each of extension numbers of the IP telephone sets are held, a setting information piece corresponding to an extension number coincident with a reference extension number is extracted as a reference setting information piece in response to an updating request signal, issued from one of the IP telephone sets, accompanied with the reference extension number, and contents of the setting information piece corresponding to the extension number of the one IP telephone set are updated by being replaced with contents of the reference setting information piece. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to an IP telephone exchange that accommodates a plurality of extension telephones and provides a telephone exchange service, and more particularly, to an IP telephone exchange that provides a telephone exchange service in various modes such as an external line response, proxy response, or hold for each extension group. .

  In general, extension telephones accommodated in a private branch exchange of a company or the like are grouped in units such as departments, and operations such as external line incoming call, hold and proxy response are shared and used in the same group. For example, when an incoming call arrives at a certain extension telephone, it is possible to perform a proxy response with another telephone in the same department, or to hand over a held incoming call to another extension telephone in the same department. In addition, when there is an incoming call request for an external number publicly disclosed for each department, it is also possible to operate only the extension telephone of the department. As described above, the grouping of the extension telephones improves the convenience in using the telephone of a company.

  By the way, with the widespread use of IP telephone exchanges compatible with IP (Internet Protocol), IP telephones can be accommodated in a local area LAN and used as extension telephones. As a feature of such an IP telephone, it is connected to a common line such as a LAN and can be identified by identification information such as an extension number of the telephone, unlike being identified by a telephone line to which a conventional telephone is connected. The portability is superior to that of telephones. Therefore, even in the case of seat movement accompanying a change in organization in a company, it is required to bring the IP telephone used as it is and use it as it is in a new seat.

As a technique for realizing grouping of IP telephones, there is an apparatus called an extension number management apparatus of a VoIP system disclosed in Patent Document 1. Such a technique includes means for setting and managing an extension number system for each group ID. Thereby, the extension number system for a plurality of groups can be centrally set and managed.
JP 2003-169134 A

  However, the group settings of the IP phone to be moved usually remain in the conditions related to the original department, and it is necessary for maintenance personnel to perform group settings according to the conditions of the new department. there were. As a result, when the number of IP telephones to be moved becomes large, the change work and verification work by the maintenance staff take a long time, which causes a problem of reduced availability and increased maintenance costs.

  SUMMARY OF THE INVENTION An object of the present invention is to provide an IP telephone exchange that can easily perform update of setting information for setting a mode of a telephone exchange service without requiring a specialist maintenance work. is there.

  An IP telephone exchange according to the present invention is an IP telephone exchange that accommodates a plurality of IP telephones and provides them with a telephone exchange service. The telephone exchange service is associated with each extension number of the IP telephone. A setting information piece corresponding to an extension number corresponding to the reference extension number in response to an update request signal accompanied by a reference extension number issued from one of the IP telephones, a holding means for holding a setting information piece to be set Extraction means for extracting a reference setting information piece, and updating means for updating the contents of the setting information piece corresponding to the extension number of the one IP telephone by replacing the contents of the reference setting information piece. It is characterized by.

  According to the IP telephone exchange according to the present invention, it is possible to easily update the setting information for setting the mode of the telephone exchange service without requiring a professional maintenance work by maintenance personnel.

  Embodiments of the present invention will be described in detail with reference to the accompanying drawings.

<First embodiment>
FIG. 1 shows a first embodiment of the present invention and shows the entire configuration including an IP telephone exchange. The IP telephone exchange 30 accommodates a plurality of IP telephones 200 to 212 through the router 10 and the LAN 10. The private branch exchange 30 has a function of exchanging extension calls between each of the plurality of IP telephones 200 to 212, and each of the plurality of IP telephones 200 to 212 and an external public subscriber telephone network (not shown). It has a function for exchanging external telephone calls. In the example of this figure, five IP telephones 200 to 212 are shown, but the present invention assumes that a large number of five or more IP telephones are accommodated.

  The form shown in this figure can be applied to an operation form in which an IP telephone exchange and a plurality of IP telephones are installed in an organization such as a company. Therefore, it is assumed that the personnel who belonged to the department A move to the department B, and that the IP telephone 212 in the department A used by the personnel is moved to the department B. Before the movement, the IP telephone 212 is assumed to be assigned to one extension group according to the role of the department A. As the user moves to the department B, the IP telephone 212 needs to be assigned to another extension group in accordance with the department B's duties.

  FIG. 2 shows a more detailed configuration of the IP telephone exchange 30 shown in FIG. The IP telephone exchange 30 includes an IP communication unit 31, an exchange function unit 32, a setting unit 33, and a table group 34. The IP communication unit 31 is connected to the LAN 10 and has a function of transmitting / receiving a call control signal and a voice signal for a telephone call in an IP packet according to the IP protocol, and transferring the signal to / from the exchange function unit 32. The exchange function unit 32 has a function of performing extension exchange and outside line exchange in accordance with a call control signal and a voice signal delivered from the IP communication unit 31, and also provides an outside line group incoming call, hold transfer, proxy response, etc. as a telephone exchange service. It has a function of providing various services to the accommodated IP extension telephone. Such a service mode is made based on the setting information pieces set in the setting table group 40.

  The setting unit 33 has a function of capturing setting information by communicating with an accommodated extension telephone via the IP communication unit 31 and setting the setting information in the setting table group 40. The contents of the setting table group 40 can also be performed via an appropriate input / output device (not shown) provided in the private branch exchange 30. The setting table group 40 includes an extension group information table and a special code definition table.

  FIG. 3 shows a definition example of the special code definition table in the first embodiment. The special code definition table 44 defines a “special code” that is a selection number for selecting an update form, “presence / absence of a reference extension number” that designates the presence / absence of another IP telephone to be referred to, and “how to update”. Update form ". For example, the special code “90” is defined as “unnecessary” as “presence / absence of reference extension number” and “clear all registered extension group information” as “update form”. Further, the special code “91” is defined as “present” as “presence / absence of reference extension number” and “take over only external line incoming call group” as “update form”. Here, “existence of the reference extension number” is set to “present” in order to designate an extension number of the IP telephone set to be taken over with reference to the extension line for reference. This means that a number must be specified. The contents of the special code definition table 44 need to be set in advance. Also, the extension group information assigned to the extension number to be referred to needs to be set in advance.

  FIG. 4 shows a registration example of the extension group information table. In the extension group information table 41, extension group information is registered and set corresponding to each extension number for identifying each IP telephone. The extension group information is composed of a line incoming group, a hold group, and a proxy response group. The extension group information may include a plurality of other groups besides this.

  A line incoming group is a group that allows a proxy response on another IP phone when a call arrives on a certain IP phone. A hold group allows operations to be taken over to another IP phone. The proxy response group is a group that enables an incoming call when an incoming call request is made to an external line number disclosed to the outside.

  In the example of this figure, the IP telephone having the extension number “200” is registered as the line incoming call group “1”, the hold group “1”, and the proxy response group “1”. The numerical value “1” is a number for identifying a group. It means that IP telephones set with the same number are included in the same proxy response group.

  FIG. 5 shows a processing procedure for registering and updating the extension group information. Here, as shown in FIG. 1, in the state where the IP telephone exchange 30 is installed and several IP telephones are operating in the departments A and B, the extension group information is associated with each department. Is set. When the IP telephone 212 is moved from the department A to the department B from this state, the extension group information needs to be changed.

  First, it is assumed that the IP extension switch 30 has initially registered extension group information for all the IP telephones accommodated (step S1).

  On the other hand, the moving IP telephone 212 is connected to the destination LAN and powered on (step S2). Next, the user of the IP telephone 212 confirms other IP telephones that are already assigned to the extension group that he / she should join in the environment of the movement destination. For example, the IP telephone 201 is confirmed. Next, the user dials the special code and the reference extension number into the IP telephone 212. For example, a special code “99” and a reference extension number “201” are dialed into the IP telephone 212.

  In response to the dial input, the IP telephone 212 sends a registration update signal including the special code and the reference extension number to the IP extension switch 30 for requesting a change in the mode of the telephone exchange service (step) S3).

  In response to the registration update signal, the IP extension switch 30 extracts the extension group information corresponding to the special code and the reference extension number from the extension group information table (step S4), and the extension of the IP telephone 212 with the extracted extension group information. The registration is updated by replacing the group information (step S5). Next, the IP extension switch 30 notifies the completion of the registration update to the IP telephone 212 (step S6). When the IP telephone 212 that has received the notification displays a confirmation sound or confirmation display, the user can confirm the completion of registration.

  Referring to FIG. 4 again, a case will be described in which all extension group information of the destination is taken over after the IP telephone 212 is moved. Assume that the user dials the special code “99” and the reference extension number “201” in the registration update instruction (step S3) in the above processing procedure. The special code “99” designates an update mode in which all extension group information is taken over, and designates the IP telephone 201 having the reference extension number “201” to be taken over.

  As a result, as shown in FIG. 4, the setting of the IP telephone 212 is succeeded by being replaced with all the extension group information set for the IP telephone 201. That is, the previous line termination group “2”, hold group “2”, and proxy response group “2” are changed to line termination group “1”, hold group “1”, and proxy response group “1”.

  With reference to FIG. 6, a case where the extension group information is taken over "partially" will be described. Assume that the user dials the special code “93” and the reference extension number “201” in the registration update instruction (step S3) in the above processing procedure. The special code “93” selects only the proxy response group and designates the update mode to be taken over, and selects that the target to be taken over is the IP telephone 201 with the reference extension number “201”.

  As a result, the setting of the IP telephone 212 in the extension group information table 41 ′ shown in FIG. 6 takes over only the proxy response group set for the IP telephone 201. That is, the previous proxy response group “2” is changed to the proxy response group “1”. This is useful in the case where it is not required to take over all extension group information in the department even when the IP telephone is moved, for example, no incoming line is required.

  It is also possible to cancel the setting of the extension group information so far and take over only two of the reserved group and the proxy response group. In this case, as a dial input method, first, the special number 90 is pressed to clear all registered extension group information. Subsequently, the special number “92” and the reference extension telephone “201” are dialed in in order to take over the hold group of the other IP telephone 201 that is operating. Subsequently, in order to take over the proxy response group, the special number “93” and the reference extension telephone “201” are dialed. Thus, by repeating the designation of individual groups in the extension group information, various patterns can be taken over.

<Second embodiment>
Some IP telephones are provided with a one-touch button. The user registers the dial information of the other party who wants to make a call frequently to each one-touch button in advance, thereby improving the convenience of the call. The assignment of a destination dial number to a one-touch button is usually almost determined for each department. Therefore, the second embodiment can quickly take over the one-touch button information for assigning the destination dial number of the one-touch button frequently used in the destination department to the moved IP telephone. The form to make is shown.

  FIG. 7 shows a second embodiment, and shows a definition example of a special code definition table. In the second embodiment, the setting table group shown in the configuration of the first embodiment further includes a one-touch button information table 42 and a special code definition table 45.

  The special code definition table 45 defines a “special number code” that is a selection number for selecting an update form, “presence / absence of a reference extension number” that designates the presence / absence of another IP telephone to be referred to, and “how to update”. Update form ". The special code definition table 45 has the same configuration as that of the special code definition table 44 (see FIG. 3) shown in the first embodiment, but functions assigned to the one-touch buttons provided in the IP telephone as an update form. The mode of how to take over is defined. For example, the special code “80” is defined as “clear all registered one-touch button information”. The special code “81” is defined as “present” as “presence / absence of reference extension number” and “takeover only button 1” as “update form”. The contents of the special code definition table 45 need to be set in advance. Further, the one-touch button information assigned to the IP telephone having the extension number to be referred to needs to be set in advance.

  FIG. 8 shows a registration update example of the one-touch button information table. In the one-touch button information table 42, one-touch button information is registered and set corresponding to each extension number. The one-touch button information is composed of three buttons, that is, a one-touch button 1, a one-touch button 2, and a one-touch button 3. The one-touch button information may include other one-touch buttons besides this.

  In the example of this figure, for the IP telephone with the extension number “200”, “dial number A” is set to the one-touch button 1, “dial number B” is set to the one-touch button 2, and “dial number C” is set to the one-touch button 3. "Is set.

  Here, it is assumed that when the IP telephone 212 is moved to the department A, the one-touch button is taken over from the existing extension telephone 201.

  It is assumed that the user dials and inputs the special code “89” and the reference extension number “201” to the IP telephone 212. The special code “89” designates an update mode for taking over all the one-touch button information, and designates that the subject to be inherited is the IP telephone 201 with the reference extension number “201”.

  As a result, as shown in the figure, the setting of the IP telephone 212 takes over all the one-touch button information set for the IP telephone 201. That is, the “dial number X” of the one-touch button 1, the “dial number Y” of the one-touch button 2, and the “dial number Z” of the one-touch button 3 are the “dial number A” of the one-touch button 1 and the “dial number” of the one-touch button 2. B ”and“ dial number C ”of the one-touch button 3 are changed.

  In the second embodiment described above, one-touch button registration can be easily performed in the same manner as in the group registration in the first embodiment.

  As is clear from the plurality of embodiments described above, the use of the IP telephone exchange according to the present invention allows a specialist maintenance person to change the extension group setting even in the case of seat movement accompanied by a large-scale organizational change. The group setting can be changed by a simple operation of each user without spending a lot of maintenance time and cost. This prevents an increase in TCO (Total Cost of Ownership).

BRIEF DESCRIPTION OF THE DRAWINGS It is a block diagram which shows the 1st Example of this invention and shows the whole structure containing an IP telephone exchange. FIG. 2 is a block diagram showing a more detailed configuration of the IP telephone exchange shown in FIG. 1. It is a figure which shows the example of a definition of the special code definition table in a 1st Example. It is a figure which shows the registration update example of an extension group information table. It is a sequence diagram which shows the process sequence which registers and updates the extension group information. It is a figure which shows the other example of a registration update of an extension group information table. It is a figure which shows a 2nd Example and shows the example of a definition of another special code definition table. It is a figure which shows the example of registration update of a one-touch button information table.

Explanation of symbols

10 LAN
DESCRIPTION OF SYMBOLS 11 Router 200-212 IP telephone 30 IP telephone switch 31 IP communication part 32 Exchange function part 33 Setting part 40 Table group 41, 41 'Extension group information table 42 One-touch button information table 44, 45 Special code definition table

Claims (5)

An IP telephone exchange that accommodates a plurality of IP telephones and provides them with a telephone exchange service,
A holding means for holding a setting information piece for setting a mode of the telephone exchange service in association with each extension number of the IP telephone;
Extracting means for extracting a setting information piece corresponding to an extension number matching the reference extension number as a reference setting information piece in response to an update request signal accompanied by a reference extension number issued from one of the IP telephones;
Updating means for updating the content of the setting information piece corresponding to the extension number of the one IP telephone by replacing the content of the reference setting information piece;
An IP telephone exchange comprising:   2. The IP telephone exchange according to claim 1, wherein the holding means holds a setting information piece for setting a different incoming call mode for each extension group as a mode of the telephone exchange service.   2. The IP telephone exchange according to claim 1, wherein the holding means holds, as an aspect of the telephone exchange service, a setting information piece for setting a dial number to be transmitted when a one-touch button is pressed.   The updating unit selects one part of the content of the reference setting information according to a selection number included in the update request signal, and updates the content of the setting information piece by replacing only the one part. The IP telephone exchange according to claim 1.   2. The IP telephone exchange according to claim 1, wherein the updating means deletes and updates the contents of the setting information piece according to one of the selection numbers included in the update request signal.

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