JP5264931B2 - 遠隔支援のための画像ベースの案内の提供 - Google Patents

遠隔支援のための画像ベースの案内の提供 Download PDF

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Publication number
JP5264931B2
JP5264931B2 JP2010539897A JP2010539897A JP5264931B2 JP 5264931 B2 JP5264931 B2 JP 5264931B2 JP 2010539897 A JP2010539897 A JP 2010539897A JP 2010539897 A JP2010539897 A JP 2010539897A JP 5264931 B2 JP5264931 B2 JP 5264931B2
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JP
Japan
Prior art keywords
user
image
electronic component
component
configuration
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Expired - Fee Related
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JP2010539897A
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English (en)
Japanese (ja)
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JP2011508321A (ja
JP2011508321A5 (enExample
Inventor
ブライアン・ハーナッキ
サーブ・サティシュ
ティモシー・ジー・ブラウン
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Gen Digital Inc
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Symantec Corp
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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • G06F9/453—Help systems

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  • Engineering & Computer Science (AREA)
  • Software Systems (AREA)
  • Theoretical Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Computer And Data Communications (AREA)
  • Information Transfer Between Computers (AREA)
  • Selective Calling Equipment (AREA)
  • Accessory Devices And Overall Control Thereof (AREA)
JP2010539897A 2007-12-21 2008-12-19 遠隔支援のための画像ベースの案内の提供 Expired - Fee Related JP5264931B2 (ja)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US11/963,694 2007-12-21
US11/963,694 US8151193B2 (en) 2007-12-21 2007-12-21 Providing image-based guidance for remote assistance
PCT/US2008/087780 WO2009082707A1 (en) 2007-12-21 2008-12-19 Providing image-based guidance for remote assistance

Publications (3)

Publication Number Publication Date
JP2011508321A JP2011508321A (ja) 2011-03-10
JP2011508321A5 JP2011508321A5 (enExample) 2012-12-20
JP5264931B2 true JP5264931B2 (ja) 2013-08-14

Family

ID=40790147

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2010539897A Expired - Fee Related JP5264931B2 (ja) 2007-12-21 2008-12-19 遠隔支援のための画像ベースの案内の提供

Country Status (5)

Country Link
US (1) US8151193B2 (enExample)
EP (1) EP2238543B1 (enExample)
JP (1) JP5264931B2 (enExample)
CN (1) CN101918938B (enExample)
WO (1) WO2009082707A1 (enExample)

Families Citing this family (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2010108186A1 (en) * 2009-03-20 2010-09-23 Georgia Tech Research Corporation Methods and apparatuses for using a mobile device to provide remote assistance
US10387175B2 (en) * 2009-10-23 2019-08-20 Autodesk, Inc. Method and system for providing software application end-users with contextual access to text and video instructional information
WO2012169157A1 (ja) * 2011-06-07 2012-12-13 パナソニック株式会社 被サポート装置、サポート装置、機器間ガイドシステム、記録媒体、及び集積回路
US20150127746A1 (en) * 2011-12-20 2015-05-07 Telefonaktiebolaget L M Ericsson (Publ) Methods, nodes, computer programs and comuter program products for activating remote access
JP5620434B2 (ja) * 2012-05-02 2014-11-05 株式会社オプティム オペレータシステム、オペレータサーバ、リモートサポート方法、オペレータサーバ用プログラム、サポート対象電化製品、及び、サポート作業画面表示装置
US9436428B2 (en) 2012-11-08 2016-09-06 Ebay Inc. Methods, apparatus, and system for mobile piggybacking
US9258521B2 (en) 2013-05-06 2016-02-09 Globalfoundries Inc. Real-time advisor system with projected augmentable annotations
US9639512B1 (en) * 2014-11-20 2017-05-02 Nicholas M. Carter Apparatus and method for sharing regional annotations of an image
FR3071640B1 (fr) * 2017-09-28 2019-11-08 Airbus Operations (S.A.S.) Procede de restitution d'une representation graphique d'une information de cablage d'un composant electronique et dispositif associe
CN108632273A (zh) * 2018-05-07 2018-10-09 全感（苏州）智能技术有限公司 一种远程作业指导系统
US11093570B2 (en) * 2018-09-13 2021-08-17 Citrix Systems, Inc. Systems and methods for presenting additional content for a network application accessed via an embedded browser of a client application

Family Cites Families (20)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5649104A (en) * 1993-03-19 1997-07-15 Ncr Corporation System for allowing user of any computer to draw image over that generated by the host computer and replicating the drawn image to other computers
WO1994029786A1 (en) * 1993-06-11 1994-12-22 Software Publishing Corporation System and methods for automatically displaying graphical help images on a computer
US6658466B1 (en) * 1996-10-16 2003-12-02 Ncr Corporation Method and apparatus for integrating remote human interactive assistance function into software systems
US6144991A (en) * 1998-02-19 2000-11-07 Telcordia Technologies, Inc. System and method for managing interactions between users in a browser-based telecommunications network
US20020087949A1 (en) 2000-03-03 2002-07-04 Valery Golender System and method for software diagnostics using a combination of visual and dynamic tracing
US20030001875A1 (en) 2001-06-29 2003-01-02 Black Jason E. Context-sensitive help for a Web-based user interface
US6973482B2 (en) * 2001-10-01 2005-12-06 Microsoft Corporation Remote assistance
JP2004240498A (ja) * 2003-02-03 2004-08-26 Phoenix Technologies Kk 電子機器のリモートサポートシステム
US20040260704A1 (en) * 2003-06-23 2004-12-23 Moore Keith E. User-requested remote assistance for printing devices
US7398470B2 (en) * 2003-08-22 2008-07-08 Vistaprint Technologies Limited System and method for remote assistance
US7284155B2 (en) * 2004-03-29 2007-10-16 Hewlett-Packard Development Company, L.P. Remote software support agent system with electronic documents for troubleshooting
US7346846B2 (en) 2004-05-28 2008-03-18 Microsoft Corporation Strategies for providing just-in-time user assistance
JP2006139452A (ja) * 2004-11-11 2006-06-01 Noritsu Koki Co Ltd ネットワークトレーニングシステム
JP4553362B2 (ja) * 2005-01-31 2010-09-29 キヤノン株式会社 システム、画像処理装置、情報処理方法
JP2006245689A (ja) * 2005-02-28 2006-09-14 Nippon Telegr & Teleph Corp <Ntt> 情報提示装置、情報提示方法及びプログラム
JP4738870B2 (ja) * 2005-04-08 2011-08-03 キヤノン株式会社 情報処理方法、情報処理装置および遠隔複合現実感共有装置
US20070038945A1 (en) * 2005-08-10 2007-02-15 Miller Jacob J System and method allowing one computer system user to guide another computer system user through a remote environment
JP4770493B2 (ja) * 2006-02-02 2011-09-14 富士ゼロックス株式会社 遠隔指示システム及び遠隔指示方法
JP5200341B2 (ja) * 2006-06-28 2013-06-05 富士ゼロックス株式会社 遠隔指示システム及び遠隔指示方法
CN101083751B (zh) * 2007-06-22 2010-09-15 腾讯科技（深圳）有限公司 一种视频教学方法及装置

Also Published As

Publication number Publication date
JP2011508321A (ja) 2011-03-10
CN101918938A (zh) 2010-12-15
EP2238543B1 (en) 2018-04-25
CN101918938B (zh) 2013-03-06
WO2009082707A1 (en) 2009-07-02
EP2238543A4 (en) 2010-12-22
US8151193B2 (en) 2012-04-03
US20090164899A1 (en) 2009-06-25
EP2238543A1 (en) 2010-10-13

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