JP5154598B2 - Handy terminal and program - Google Patents

Description

  The present invention relates to a handy terminal and a program used in a store such as a restaurant.

  2. Description of the Related Art Conventionally, order entry systems used in restaurants and other stores have a plurality of handy terminals used for ordering clerk on the customer service floor, and order information input to the handy terminals and transmitted wirelessly is ordered. The station receives the received order information from the order station to the kitchen printer, and the order information is printed and issued by the kitchen printer.

  In recent years, an order entry system has been developed that includes a table order terminal that is placed on each table on the customer service floor and allows a customer to input order information by themselves (for example, Patent Document 1). By introducing such a table order terminal, it becomes unnecessary for the ordering clerk to accept an order from the customer, so that the number of ordering clerks can be reduced as a store.

JP 2002-007540 A

  By the way, when a table order terminal is introduced, if the table order terminal is different from the handy terminal in communication means, a new communication infrastructure needs to be developed, and the introduction may not be able to be made due to cost and store equipment. .

  An object of the present invention is to enable introduction of a table order terminal without requiring maintenance of a new communication infrastructure.

The handy terminal of the present invention selectively includes a display with a touch panel, a salesclerk input screen for an ordering clerk to input order information, and a customer input screen for a customer to input order information. Means for displaying on a display; and means for receiving an input of order information by a touch operation of the display with a touch panel on which the input screen for clerk or the input screen for customers is displayed; and the means for displaying If there is power supply from the outside, and wherein the benzalkonium displays the customer for the input screen of the display orientation and different display orientation of information displayed on the store clerk for the input screen.

The program according to the present invention selectively displays a computer on a display with a touch panel for a salesclerk input screen for an ordering clerk to input order information and a customer input screen for a customer to input order information. And a means for receiving an input of order information by a touch operation of the display with a touch panel on which the input screen for clerk or the input screen for customers is displayed, and the means for displaying is externally provided. If there is a power supply, that displays the customer for the input screen of the display direction different display direction of information displayed on the store clerk for the input screen.

  According to the present invention, since the input screen for the clerk and the input screen for the customer are selectively displayed on the display device with the touch panel of the handy terminal, the handy terminal can be used as a table order terminal. It is possible to introduce a table order terminal without having to develop a communication infrastructure.

  An embodiment of the present invention will be described with reference to FIGS.

  FIG. 1 is a system configuration diagram schematically showing the overall configuration of the order entry system 1. The order entry system 1 includes a handy terminal 3 that is carried by a plurality of ordering clerks individually. The handy terminal 3 that accepts input of order information by an ordering clerk includes an LCD (Liquid Crystal Display) 42 with a touch panel 41 as a display. The order entry system 1 further includes a table order terminal 11 that is one of the features of the present embodiment. A table (not shown) on the customer service floor is provided with a cradle 12 as a holding unit that allows the handy terminal 3 to be set. The table order terminal 11 is configured by setting the handy terminal 3 on the cradle 12, The input of order information is accepted together with the set handy terminal 3. The handy terminal 3 set on the cradle 12 constitutes the table order terminal 11 by exposing the entire display 42 with the touch panel 41.

  The order information received at the handy terminal 3 and the table order terminal 11 is transmitted to the order station 7 installed in the backyard or the like in the store and controlling the entire system, and from the order station 7 to the kitchen printer 5 and the checkout counter. It is transmitted to the POS terminal (Point of Sales: point-of-sales management) 6 to be installed. The kitchen printer 5 prints and issues a cooking instruction slip (not shown) for instructing the cook in the kitchen to order menu items, and the POS terminal 6 performs accounting processing based on the order information.

  Here, the handy terminal 3 and the table order terminal 11 are capable of wireless communication with the order station 7 by the wireless communication unit 4 installed on the ceiling or the like. The kitchen printer 5 and the POS terminal 6 are connected to each other by a communication line. 8 is connected to the order station 7 to enable information communication.

  The order station 7 is provided with an LCD 7a and a keyboard 7b on which various operation keys are arranged, so that the order information wirelessly transmitted from the handy terminal 3 and the table order terminal 11 can be managed.

  Next, each part constituting the order entry system 1 will be described. Note that the structure and function of the wireless communication unit 4, kitchen printer 5, and POS terminal 6 are not different from those of the conventional ones, and the description thereof is omitted.

  FIG. 2 is a perspective view showing the handy terminal 3. The handy terminal 3 includes a left door 3a provided with an LCD 42 with a touch panel 41, and a right door 3b as an openable / closable lid connected to the left door 3a by a rotation support portion 3d. ing. The LCD 42 with the touch panel 41 functions as a display unit, and an input screen for an ordering clerk to input order information and an input screen for a customer to input order information are selectively displayed. An order information input is received by a touch operation of the LCD 42 with the touch panel 41 on which the input screen is displayed. The input screen will be described later.

  The right door 3b is provided with a keyboard 45. Although not shown in detail in the keyboard 45, a menu key 45a to which a menu item is assigned is assigned. The handy terminal 3 accepts input of order information by operating the keyboard 45 together with the touch panel 41. The right door 3b is provided with a viewing window 3c through which information displayed on the LCD 42 can be confirmed with the handy terminal 3 closed.

  Further, a charging terminal 46 for charging the handy terminal 3 is provided at one end of the left door body 3a. Hereinafter, in the handy terminal 3, the terminal 46 side is referred to as a bottom portion.

  FIG. 3 is a front view showing an example of a salesclerk input screen G1 displayed on the LCD 42 of the handy terminal 3. The store clerk input screen G1 is an input screen that is displayed on the LCD 42 when the handy terminal 3 is used by a store clerk at the customer service floor. The LCD 42 has various keypads 47a, scroll keys 47b, A table key 47c for inputting a table number, an enter key 47d, a confirmation key 47e, and the like are provided. At this time, the various input keys 47 are allocated as areas delimited by lines displayed on the LCD 42.

  Here, a method of inputting order information at the handy terminal 3 will be schematically described. First, the order clerk presses a menu key 45a (see FIG. 2) on the keyboard 45 to select a menu item, and presses the numeric key 47a to set the order quantity based on the order notified by the customer. Here, the order information is input by pressing the enter key 47d, and the input order information is finally determined by pressing the confirmation key 47e. Thus, in the handy terminal 3, the order information is input by operating the keyboard 45 and the touch panel 41. In the space above the input key 47 of the LCD 42, information such as the ordered menu item name 47f and the order quantity 47g is displayed.

  FIG. 4 is an exploded perspective view showing the table order terminal 11. As described above, the table order terminal 11 is configured by setting the handy terminal 3 to the cradle 12 arranged on the table (not shown) on the customer service floor.

  Here, the cradle 12 includes a cradle main body 13 and a holding member 14 that is attached to and detached from the cradle main body 13, and the handy terminal 3 is held by the cradle main body 13 and the holding member 14 to restrict movement. . The cradle body 13 and the holding member 14 are made of a resin such as plastic.

  The cradle body 13 is in contact with the upper surface of the table on the customer service floor, and a pedestal portion 13a that supports the cradle body 13 has a trapezoidal cross section and a hollow support portion 13b that supports the back surface of the left door body 3a of the handy terminal 3. In this case, the right door 3b of the handy terminal 3 opened about 280 degrees is housed and is a housing portion 13d that is concealed from the outside. At one end side of the cradle main body 13, a bottom storage portion 13 e for storing the bottom portion of the left door body 3 a of the handy terminal 3 is provided. The bottom housing portion 13e does not penetrate to the side, the charging portion 21 is provided inside, and the power supply terminal 22 protrudes. The power supply terminal 22 is connected to the terminal 46 of the handy terminal 3 set in the cradle 12. It is provided at a position where it comes into contact.

  And after setting the handy terminal 3 to the cradle body 13, the convex part 14a formed in the holding member 14 is fitted in the concave part 13f which is a hollow part of the support part 13b, and the cradle body 13 and the holding member 14 As a result, the handy terminal 3 is set to the cradle 12 in a state in which movement is restricted, and becomes the table order terminal 11. At this time, since the convex portion 14a is press-fitted into the concave portion 13f, the cradle 12 can be easily disassembled by pulling the cradle body 13 and the holding member 14 away from each other. The handy terminal 3 can be removed. Thus, the handy terminal 3 is detachable from the cradle 12.

  FIG. 5 is a front view showing an example of a customer input screen G2 displayed on the LCD 42 of the handy terminal 3 constituting the table order terminal 11. The customer input screen G2 is an input screen that is displayed on the LCD 42 with a direction different from that of the store clerk input screen G1 by 90 °, and is used by the customer to input order information.

  Here, a method of inputting order information at the table order terminal 11 will be schematically described. First, the customer refers to the menu number displayed in the menu table (not shown) by looking at the message 48a that prompts the user to input the menu number, and touches the touch panel 41 in the area where the numeric keypad 48b is displayed. Enter the menu number of the desired product. When the menu number 48c is input, the message 48a is switched to a display prompting the user to input the order quantity, for example, “Please enter the order quantity.” By viewing this display, the customer can touch the numeric keypad 48b. Enter the desired order quantity. At this time, since the input menu number 48c, menu item name 48d, and order quantity 48e are displayed on the LCD 42, the customer can input them while confirming the order contents. If the order contents are entered by mistake, the clear key 48f is pressed to cancel the order, and if the order contents are correct, the order key 48g is pressed.

  Thus, unlike the input of order information at the handy terminal 3, at the table order terminal 11, the order information is input only by a touch operation on the touch panel 41 without using the keyboard 45.

  In the customer input screen G2, characters and the like are displayed larger than the store clerk input screen G1, and a message 48a is displayed to guide the customer, so that the customer can input order information. Easy to use. Further, in the customer input screen G2, since keys that do not require the customer's operation such as the table key 47c displayed on the store clerk input screen G1 are not displayed, erroneous operation by the customer is eliminated. Further, since the keys are limited and displayed, the customer can easily input the order information without being confused.

  FIG. 6 is a block diagram showing an electrical connection of each part built in the handy terminal 3. The handy terminal 3 is provided with a microcomputer (hereinafter referred to as a microcomputer) 52, and the microcomputer 52 drives and controls each part. The microcomputer 52 functions as a ROM 55 that stores in advance fixed information such as a control program for operating the CPU 53 and a work area that stores various information in a rewritable manner via the bus line 54 to the CPU 53 that controls each part centrally. The RAM 56 is connected.

  The microcomputer 52 is connected to the keyboard 45, the LCD 42, the touch panel 41, the wireless communication device 60 for wireless communication with the wireless communication unit 4, the storage device 57, and the like via the bus line 54. The storage device 57 stores a product data file F1 that stores menu item names and prices of menu items for each menu number.

  The handy terminal 3 is given a terminal number for identifying the handy terminal 3, and when the handy terminal 3 transmits information to each device, this terminal number is given to the information.

  In addition, a storage battery 58 that supplies operating power to each unit is provided in the handy terminal 3, and a charging circuit 59 that charges the storage battery 58 is also provided. The charging circuit 59 is supplied with a DC charging voltage from an AC / DC conversion circuit (not shown) in the charging unit 21 when the handy terminal 3 is held by the cradle 12 and the power supply terminal 22 and the terminal 46 are in a connected state. It is comprised so that it may operate | move by.

  The charging circuit 59 includes a comparator (not shown) that detects the presence or absence of a charging current flowing toward the storage battery 58 side. The output of the comparator is L level when the terminal 46 of the handy terminal 3 and the power supply terminal 22 of the charging unit 21 are not connected and the charging current does not flow, but the charging current flows when the connection state is established. Is set to invert to H level. The output of the comparator is input to the microcomputer 52 as a detection signal.

  FIG. 7 is a flowchart showing the flow of processing executed when the input screen displayed on the LCD 42 is switched. Usually, an input screen G1 for a store clerk is displayed on the LCD 42 of the handy terminal 3. Here, when the handy terminal 3 is set in the cradle 12, when the terminal 46 is connected to the power supply terminal 22 of the charging unit 21, the microcomputer 52 of the handy terminal 3 receives the detection signal described above (step S1). Y). That is, when the microcomputer 52 receives this detection signal, it is detected that the handy terminal 3 is set in the cradle 12.

  The microcomputer 52 that has received the detection signal switches the input screen displayed on the LCD 42 from the store clerk input screen G1, and displays the customer input screen G2 on the LCD 42 (step S2). Here, the function of means for selectively displaying the store clerk input screen G1 and the customer input screen G2 on the LCD 42 with the touch panel 41 is executed.

  Then, the microcomputer 52 stops the input function of the keyboard 45 of the handy terminal 3 (step S3). Here, the function of a means for prohibiting acceptance of input of order information by the keyboard 45 is executed. Thereby, it is possible to prevent the customer from operating the keyboard 45 by mistake.

  In this embodiment, the customer input screen G2 is displayed on the LCD 42 by detecting that the handy terminal 3 is set in the cradle 12. However, for example, a switching key (not shown) is provided on the keyboard 45. By pressing this switch key, the customer input screen G2 may be displayed on the LCD 42. Further, for example, a switch (not shown) is provided in a part of the left door body 3a of the handy terminal 3, and the store input screen G1 and the customer input screen G2 are selectively displayed on the LCD 42 by turning on / off the switch. It may be displayed.

  Further, in the present embodiment, by detecting that the handy terminal 3 is set in the cradle 12, it is prohibited to accept input of order information using the keyboard 45, but for example, the right door 3 b of the handy terminal 3 A switch (not shown) may be provided so that the input function of the keyboard 45 is turned on / off by turning this switch on / off, and the acceptance of order information input is prohibited when the switch is off. .

  FIG. 8 is a block diagram showing an electrical connection of each part built in the order station 7. The order station 7 is provided with a microcomputer (hereinafter referred to as a microcomputer) 62, and the microcomputer 62 drives and controls each part. The microcomputer 62 functions as a ROM 65 that stores in advance fixed information such as a control program for operating the CPU 63 and a work area that stores various information in a rewritable manner via the bus line 64 to the CPU 63 that centrally controls each unit. A RAM 66 is connected. A line communication device 69 for communicating with each device via the LCD 7 a, the keyboard 7 b, and the communication line 8 is connected to the microcomputer 62 via the bus line 64.

  The RAM 66 of the order station 7 is provided with a customer order information file F2 and a number file F3 as a storage unit. The customer order information file F2 is a file that stores order information for each table number in units of customers, and stores a table number, menu number, menu item name, order quantity, unit price, order time, person in charge, and the like.

  FIG. 9 is a schematic diagram showing the number file F3. The number file F3 is a storage unit that stores a table number given in advance to each table (not shown) on the customer service floor to identify the table and the terminal number of the handy terminal 3 described above in association with each other.

  In such a configuration, when the ordering clerk receives an order from the customer using the handy terminal 3 and inputs the order information, the ordering clerk selects the touch panel 41 and the clerk based on the clerk input screen G1 shown in FIG. The keyboard 45 is operated to input a table number for guiding the customer and an order received from the customer. When the confirmation key 47 e is pressed, the table number and order information are transmitted to the order station 7 via the wireless communication unit 4. In the order station 7, order information is stored in the customer order information file F2 based on the table number. As described above, the work and processing performed when the order clerk accepts an order from the customer using the handy terminal 3 are not different from the conventional ones.

  On the other hand, when the customer inputs order information using the table order terminal 11, the ordering clerk first performs store entry processing by operating the handy terminal 3 when the customer enters the store.

  FIG. 10 is a flowchart showing the flow of the store entry process. The ordering clerk inputs customer information such as the number of customers and a table number for guiding the customer by touch operation of the touch panel 41. When the confirmation key 47e is pressed to confirm the input (Y in step S11), the microcomputer 52 of the handy terminal 3 transmits the customer information with the terminal number assigned (step S12). This customer information is transmitted to the order station 7 via the wireless communication unit 4. When the microcomputer 62 of the order station 7 receives the customer information (Y in step S21), the customer information is stored in the customer order information file F2 as a part of the order information, and the table number and the customer included in the customer information are stored. The terminal number assigned to the information is associated with and stored in the number file F3 (step S22). The ordering clerk then sets the handy terminal 3 that has performed the store entry process in the cradle 12 that is arranged in advance on the table that guides the customer, and uses the table order terminal 11 to finish the store entry process. In this way, the table number of the table on which the cradle 12 is arranged is associated with the terminal number of the handy terminal 3 that is set on the cradle 12 and constitutes the table order terminal 11.

  When the handy terminal 3 is set in the cradle 12, the input screen displayed on the LCD 42 is switched to the customer input screen G 2, so that the customer inputs the order information by touching the touch panel 41. When the order key 48g is pressed, the microcomputer 62 of the handy terminal 3 gives a terminal number to the input order information and transmits it. The order information is transmitted to the order station 7 via the wireless communication unit 4 and the order receiving process is executed.

  FIG. 11 is a flowchart showing the flow of the order reception process. As the order receiving process, when the microcomputer 62 receives the order information (Y in step S31), the microcomputer 62 searches the number file F3 based on the terminal number assigned to the received order information to obtain the table number corresponding to the terminal number. (Step S32). Then, the received order information is stored in the customer order information file F2 based on the acquired table number (step S33).

  When the customer inputs order information using the table order terminal 11 as described above, the table on which the table order terminal 11 is arranged is specified only by inputting the order information. There is no need to input "." And only the order information needs to be input. Note that the order information stored in the customer order information file F2 of the order station 7 and the contents of the number file F3 are cleared with the end of the accounting process performed at the POS terminal 6 after the meal ends.

  As described above, according to the present embodiment, the clerk input screen G1 and the customer input screen G2 are selectively displayed on the LCD 42 with the touch panel 41 of the handy terminal 3, so that the handy terminal 3 is replaced with the table order terminal. 11, therefore, the table order terminal 11 can be introduced without the need to newly establish a communication infrastructure.

1 is a system configuration diagram schematically showing an overall configuration of an order entry system. FIG. It is a perspective view which shows a handy terminal. It is a front view which shows an example of the input screen for shop assistants displayed on LCD of a handy terminal. It is a disassembled perspective view which shows a table order terminal. It is a front view which shows an example of the customer input screen displayed on LCD of the handy terminal which comprises a table order terminal. It is a block diagram which shows the electrical connection of each part incorporated in a handy terminal. It is a flowchart which shows the flow of the process performed at the time of the switching of the input screen displayed on LCD. It is a block diagram which shows the electrical connection of each part incorporated in an order station. It is a schematic diagram which shows a number file. It is a flowchart which shows the flow of a shop entry process. It is a flowchart which shows the flow of an order reception process.

  DESCRIPTION OF SYMBOLS 1 ... Order entry system, 3 ... Handy terminal, 3b ... Cover part (right door body), 11 ... Table order terminal, 12 ... Holding part (cradle), 41 ... Touch panel, 42 ... Display (LCD), 45 ... Keyboard , F3 ... storage unit (number file), G1 ... input screen for clerk, G2 ... input screen for customers

Claims (8)

A display with a touch panel;
Means for selectively displaying an input screen for a clerk for an ordering clerk to input order information and a customer input screen for a customer to input order information on the display with a touch panel;
Means for receiving an input of order information by a touch operation of the display with a touch panel on which the input screen for clerk or the input screen for customers is displayed;
With
It said means for displaying, when there is power supply from the outside, handy terminal, wherein the benzalkonium displays the customer for the input screen of the display orientation and different display orientation of information displayed on the store clerk for the input screen .   The handy terminal according to claim 1, wherein the display means displays a message for guiding a customer on the customer input screen. It said means for displaying the claim 1 or 2, wherein the handy terminal from the display of the previous SL clerk input screen and switches the display of the customer for the input screen. Keyboard,
When the customer input screen is displayed on the display with a touch panel, means for prohibiting acceptance of order information input by the keyboard;
The handy terminal according to any one of claims 1 to 3, further comprising: A lid that can be freely opened and closed;
A keyboard for accepting input of order information provided on the lid;
When the customer input screen is displayed on the display with a touch panel, means for prohibiting acceptance of order information input by the keyboard;
The handy terminal according to claim 1, further comprising:   The handy terminal according to claim 1, wherein the handy terminal is set in a holding part having a storage part for concealing the keyboard of the handy terminal.   The handy terminal according to claim 1, wherein the handy terminal is set in a holding part including a charging part for charging a storage battery of the handy terminal. Computer
Means for selectively displaying an input screen for a clerk for an ordering clerk to input order information and a customer input screen for a customer to input order information on the display with a touch panel;
Means for receiving an input of order information by a touch operation of the display with a touch panel on which the input screen for clerk or the input screen for customers is displayed;
To function,
Said means for displaying is, if there is power supply from the outside, because the program that displays the customer for the input screen of the display direction different display direction of information displayed on the store clerk for the input screen.

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