JP5095694B2 - Information processing apparatus and program - Google Patents

Description

  The present invention relates to an information processing apparatus and a program.

  Conventionally, in a retail store such as a supermarket or a convenience store, sales management using a POS system is performed. Such a POS system is configured such that sales data of a product to be settled is generated by a POS terminal (sales data registration device) operated by a store clerk (staff), and this sales data is managed by an information processing device such as a store computer. Has been.

  Conventionally, various techniques related to the POS system have been proposed. For example, in Patent Document 1, when a POS terminal is provided with an erroneous application key, and it is necessary to cancel the sales data (registration minus), the sales data can be canceled by pressing the erroneous application key. A configuration that enables this is disclosed.

  By the way, in the retail stores described above, there are many cases of hiring a highly fluid part or part-time job as a staff member. For this reason, there is a case where education of POS terminal operation is not fully accomplished for all staff members, and there is a possibility that the cash register negative due to erroneous operation may increase due to a situation where a person unaccustomed to the operation operates the POS terminal.

  Therefore, it may be possible to confirm the level of proficiency of each staff and transaction patterns that are likely to cause erroneous operations by analyzing the number of occurrences and factors of this cash out. Since it is only counted as a negative track record, it cannot be used for staff education. Although the technique described in Patent Document 1 can facilitate the cash register minus operation itself, the treatment of sales data that has been cashed out minus is the same as before, so that it can be used for staff education as described above. I can't.

  The present invention has been made in view of the above, and an object of the present invention is to provide an information processing apparatus and program capable of utilizing a history of cash register minus operations generated in a sales data registration apparatus for staff education. .

In order to solve the above-described problems and achieve the object, the present invention provides an information processing apparatus that is communicably connected to a sales data registration apparatus that generates sales data of a product to be settled and performs sales registration. Each time the operation for canceling the sales registration of the sales data is performed in the sales data registration device, transaction identification information for identifying the transaction for which the sales data is generated, and an operator identification for identifying the operator who performed the operation The management means for associating information with the transaction type information representing the type of the transaction and managing it as one record, and the extraction for extracting the record from the management means based on any of the information items constituting the record and means, based on the extracted record by the extraction means, a first collecting unit for counting the number of records for each of the transaction type information, by the extraction means extract Comprising a records, and a presenting means for presenting the counting result by the first collecting unit.

Further, the present invention provides an operation for canceling the sales registration of the sales data by using the sales data registration apparatus to connect a computer connected to the sales data registration apparatus for generating and registering the sales data of the product to be settled. Transaction identification information for identifying the transaction for which the sales data was generated, operator identification information for identifying the operator who performed the operation, and transaction type information representing the type of the transaction. Based on the record extracted from the management means, the extraction means for extracting the record from the management means, based on any information item constituting the record, the management means for managing as one record , a first collecting unit for counting the number of records for each of the transaction type information, and records extracted by the extraction means, aggregate formation by the first collecting unit And presenting means for presenting the door, is to function.

  ADVANTAGE OF THE INVENTION According to this invention, the information processing apparatus and program which can manage the log | history of the cash register minus operation which generate | occur | produced in the sales data registration apparatus, and can utilize for staff education can be provided.

FIG. 1 is a block diagram schematically showing a POS system. FIG. 2 is a perspective view schematically showing an external configuration of the POS terminal shown in FIG. FIG. 3 is a block diagram showing the configuration of the electrical system of the POS terminal shown in FIG. FIG. 4 is a diagram illustrating an example of the cause input screen displayed on the display of the POS terminal. FIG. 5 is a block diagram showing a configuration example of the electrical system of the store computer shown in FIG. FIG. 6 is a diagram illustrating an example of data items constituting the product master table. FIG. 7 is a diagram illustrating an example of data items constituting the store sales table. FIG. 8 is a diagram illustrating an example of data items constituting the cash register minus operation history table. FIG. 9 is a flowchart illustrating a procedure of processing executed by the control unit of the POS terminal. FIG. 10 is a flowchart illustrating a procedure of an erroneous operation list display process executed by the control unit of the store computer. FIG. 11 is a diagram illustrating an example of an operation list display screen displayed on the display unit of the store computer. FIG. 12 is a flowchart illustrating a procedure of a totaling result display process executed by the control unit of the store computer. FIG. 13 is a diagram illustrating an example of a total result display screen displayed on the display unit of the store computer.

  Embodiments of an information processing apparatus and a program according to the present invention will be described below in detail with reference to the accompanying drawings. Note that the present invention is not limited to the embodiments described below.

  FIG. 1 is a block diagram schematically showing a POS system 1. As shown in the figure, the POS system 1 is configured by connecting one or a plurality of POS terminals 2 installed in a retail store such as a convenience store and a store computer 3 via a network N such as a LAN. .

  The POS terminal 2 is a sales data registration device that is provided at a checkout location or the like and is operated by staff (cashers) in the store. It is assumed that the staff operating the POS terminal 2 inputs a staff number that can identify himself / herself from other staff via the keyboard 202 and the code scanner 206 when starting the operation of the POS terminal 2. Thereby, the staff number is stored in the work area of the RAM, which will be described later.

  FIG. 2 is a perspective view schematically showing the external configuration of the POS terminal 2. As shown in the figure, a keyboard 202 composed of numeric keys, current keys and the like is provided on the upper surface side of the main body 201 of the POS terminal 2, and a drawer 203 is drawn out on the lower side of the main body 201. It is provided freely. In addition, the main body 201 is provided with a display device 204 constituted by a display device such as a liquid crystal display. Further, a printer 205 for printing a receipt / journal printer, a code scanner 206 for optically reading a barcode or a two-dimensional code added to a product sold in the store, and the like are connected to the main body 201. .

  The electrical system of the POS terminal 2 is configured as shown in FIG. Here, FIG. 3 is a block diagram showing the configuration of the electrical system of the POS terminal 2.

  As shown in FIG. 3, the POS terminal 2 includes a control unit 21 having a computer configuration including a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), and the like. The communication interface 23 connected to each other can be used to perform online communication with the store computer 3.

  The control unit 21 is connected to the keyboard 202, the display 204, the printer 205, and the code scanner 206 via the bus 22 and the I / O device control unit 24, and further includes an HDD (Hard Disk Drive). ) And SSD (Solid State Drive), etc., a storage unit 25 is connected. In the storage unit 25, various control programs executed by the control unit 21 (CPU), setting information, and the like are stored in advance.

  The control unit 21 controls the operation of each unit constituting the POS terminal 2 by cooperating with the control program stored in the storage unit 25. Further, the control unit 21 executes various processes such as a sales registration process and a registration minus operation registration process by cooperating with the control program stored in the storage unit 25. The registration minus operation registration process is a process for correcting sales numerical data such as registered sales quantity and sales amount when there is an error in the registered product data.

  Specifically, the control unit 21 reads the product code with the code scanner 206, inputs the product with the numeric key, and sells with the numeric key with the control key of the keyboard 202 set to the checkout mode. The sales registration process is started when the quantity is entered.

  In the sales registration process, the control unit 21 stores the product code input by the code scanner 206 in the work area of the RAM. Moreover, the control part 21 memorize | stores the transaction classification input with the keyboard 202 in the work area of RAM. Here, examples of the transaction type include normal transactions, discount transactions, card payments, and the like.

  Then, the control unit 21 searches the product master table 371 stored in the store computer 3 based on the information stored in the work area, thereby acquiring the sales price, the product name, etc., and these product codes, sales Sales data based on the number, product name, sales price, etc. is generated. Thereafter, the control unit 21 calculates the total sales amount every time a product is input, and repeats this until the current total key is pressed. When the current total key is pressed, the control unit 21 registers the sales data in the store sales table 372 of the store computer 3 together with a transaction number for identifying the transaction.

  In addition, when the control number of the keyboard 202 is set to the registration minus mode and the transaction number is input by the numeric key or the like, the control unit 21 generates a registration minus operation in the transaction corresponding to the transaction number. The registration minus operation registration process is started.

  In the registration minus operation registration process, the control unit 21 causes the display 204 to display a screen (an occurrence cause input screen) for inputting the cause of occurrence of the registration minus operation. FIG. 4 is a diagram showing an example of an occurrence reason input screen displayed on the display 204, and selects whether the cause of the cash register minus operation is due to an erroneous operation or a return due to the convenience of the customer. It is a screen to input automatically. Here, when an “erroneous operation” is instructed by the operation of the keyboard 202 (for example, pressing of the “1” key), the control unit 21 uses the flag information indicating the erroneous operation as a cause to generate the work area of the RAM. To remember. Further, when “return” is instructed by operating the keyboard 202 (for example, pressing the “2” key), the control unit 21 uses the flag information indicating that the return is due to customer convenience as a cause of occurrence in the RAM. Store in work area. In FIG. 4, there are two types of reasons for the occurrence of the cash register minus operation, which is due to an erroneous operation or due to a return due to customer convenience. However, the present invention is not limited to this, and more detailed contents may be input.

  And the control part 21 registers the input transaction number and the sales data produced | generated by the transaction of the said transaction number to the cash register | minus operation log | history table 373 mentioned later with the transaction classification of the transaction, a staff number, and the cause of occurrence. . Moreover, the control part 21 performs a cash register minus by deleting the sales data produced | generated by the transaction of this transaction number. The sales data subject to cash-out may be all the sales data generated by the transaction with this transaction number, or if sales data for a specific product is specified, only this sales data is used. It may be a cash register minus target.

  The store computer 3 is a server device that manages data such as unit prices related to products sold in the store, and manages sales data and erroneous operation data transmitted from the POS terminal 2 in the store.

  FIG. 5 is a block diagram illustrating a configuration example of the electrical system of the store computer 3. As shown in the figure, the store computer 3 has a control unit 31 composed of a CPU, ROM, RAM, etc. (not shown), and communicates with the POS terminal 2 via a communication interface 33 connected to a bus 32. It is configured to be able to communicate.

  The control unit 31 includes an input unit 35 configured by an input device such as a keyboard and a mouse, a display unit 36 configured by a display device such as a liquid crystal display, and the like via a bus 32 and an I / O device control unit 34. A storage unit 37 including a storage device such as an HDD or an SDD is connected to each other.

  The storage unit 37 stores, in addition to various control programs executed by the CPU of the control unit 31, a product master table 371 as a product master file, a store sales table 372, a cash register minus operation history table 373, and the like.

  FIG. 6 is a diagram illustrating an example of data items constituting the product master table 371. As shown in the figure, the product master table 371 is composed of records including data items such as a product code, a product name, a unit price, and a product classification code. Here, the product code is a unique code preset for each product in order to identify various product items sold in the store. Further, the product name, unit price, and product classification code are information about the product specified by the same product code.

  FIG. 7 is a diagram illustrating an example of data items constituting the store sales table 372. As shown in the figure, the store sales table 372 is registered with data items storing transaction numbers, transaction types, sales data, and the like transmitted during the sales registration process from each POS terminal 2 in the store. It consists of records consisting of data items that store dates. The control unit 31 aggregates the sales data registered in the store sales table 372 at a predetermined timing (for example, once a day), and transmits it as store sales data to a higher-level server device (not shown).

  FIG. 8 is a diagram illustrating an example of data items constituting the cash register minus operation history table 373. As shown in the figure, the cash register minus operation history table 373 stores the transaction number, the transaction type, the sales data, the staff number, the cause of occurrence, etc. transmitted at the cash register minus operation registration process from each POS terminal 2 in the store. And a record including a data item storing a date when these data are registered. Each time the control unit 31 receives registration of a registration minus operation from the POS terminal 2, it registers various data relating to the registration minus operation as a record.

  The control unit 31 controls the operation of each unit constituting the store computer 3 by cooperating with the control program stored in the storage unit 37.

  In addition, the control unit 31 executes an erroneous operation totaling process by cooperating with the control program stored in the storage unit 37. In this erroneous operation tabulation process, the control unit 31 tabulates data using any item constituting the record of the registration minus operation history table 373 as an index, and displays the result on the display unit 36.

  Next, the operation of the POS terminal 2 will be described with reference to FIG. Here, FIG. 9 is a flowchart illustrating a procedure of processing executed by the control unit 21 of the POS terminal 2. As a premise of this processing, it is assumed that a staff number is input in advance by a staff operating the POS terminal 2 and the staff number is stored in the work area of the POS terminal 2.

  First, the control unit 21 determines whether the control key of the keyboard 202 is set to the checkout mode or the registration minus mode (step S11). Here, when it is determined that the control key is set to the checkout mode (step S11; checkout), the control unit 21 determines whether or not a transaction number for this transaction has been given, and has been given. (Step S12; Yes), the process proceeds to Step S14. Moreover, when the transaction number is not provided (step S12; No), the control part 21 provides the unique transaction number which does not overlap with another transaction, and memorize | stores it in the work area of RAM (step S13).

  Subsequently, the control unit 21 determines whether or not the product code added to the product to be settled is input by the code scanner 206, and determines that the product code is not input (step S14; No). Control goes to step S18. When the control unit 21 determines that the product code has been input (step S14; Yes), the control unit 21 acquires product data such as a product name and a unit price corresponding to the product code from the product master table 371 of the store computer 3 ( Step S15).

  Next, the control unit 21 stands by until a transaction type is input from the keyboard 202 (step S16; No). When the transaction type is input (step S16; Yes), the control unit 21 generates sales data based on the product data acquired in step S15, associates it with the transaction number and transaction type of this transaction, Store in the work area (step S17).

  Subsequently, the control unit 21 determines whether or not the end of the transaction is instructed by pressing the current total key on the keyboard 202 (step S18). Here, when the continuation of the transaction is instructed by pressing a key other than the current key (step S18; No), the process returns to step S11 again, and when the settlement mode is set, The processes from step S12 to step S18 are repeated until the current total key is pressed.

  In step S18, when the control unit 21 receives a press signal for the current key (step S18; Yes), it checks whether sales data is stored in the work area (step S19). If it is determined that the sales data is stored (step S19; Yes), the sales data and the operation content are associated with the transaction number of this transaction and registered in the store sales table 372 of the store computer 3. (Step S20), and this process is terminated.

  In step S19, if the sales data is not stored in the work area (step S19; No), it is not necessary to perform sales registration, and thus this process is immediately terminated. Note that the processing from step S11 to step S20 corresponds to the above-described sales registration processing.

  On the other hand, when the control unit 21 determines in step S11 that the control key of the keyboard 202 is set to the registration minus mode (step S11; registration minus), the transaction number of the transaction subject to the registration minus operation is displayed on the keyboard 202. (Step S21; No). Note that if the process proceeds to the registration minus mode in the middle of the loop of steps S11 to S18, that is, in the middle of the sales registration process, the process can be continued using the transaction number assigned in step S13. It is good also as a form which skips.

  When the transaction number is input in step S21 (step S21; Yes), the control unit 21 causes the display 204 to display a cause-of-event input screen (see FIG. 4) that prompts the user to input the cause of occurrence of the cash register minus operation (step S21). In step S22, the process waits until a cause of occurrence is input from the keyboard 202 (step S23; No). In step S22, when the cause of occurrence is input (step S23; Yes), the control unit 21 stores the staff number stored in the work area, the transaction number input in step S21, sales data corresponding to the transaction number, and The transaction type and the cause of occurrence input in step S23 are associated and registered in the cash register minus operation history table 373 of the store computer 3 (step S24).

  In the middle of the sales registration process, the mode is shifted to the registration minus mode, and when the transaction number in the sales registration process is input, the sales data and the transaction type stored in the work area are registered in the registration minus operation history table 373. Will be registered. In addition, when a transaction number different from the transaction number in the sales registration process is entered even though the mode has shifted to the registration minus mode during the sales registration process, or the transaction number is entered immediately after the start of this process. In the case where it is determined, a set of sales data and sales data corresponding to the transaction number is read from the store sales table 372.

  Subsequently, the control unit 21 deletes the sales data and transaction type that are the targets of cash out minus from the sales data registered in step S24 (step S25), and proceeds to step S18. Note that the processing from step S21 to step S25 corresponds to the above-described registration minus operation registration processing.

  In this manner, the sales registration process and the cash register minus operation registration process are executed as needed in accordance with the operation of the staff operating the POS terminal 2, so that the store sales table 372 and the cash register minus operation history table 373 of the store computer 3 are stored. Corresponding records will be registered respectively.

  Next, the operation of the store computer 3 will be described with reference to FIGS. Here, FIG. 10 is an example of an erroneous operation totaling process executed by the control unit 31 of the store computer 3, and is a flowchart showing a procedure of an erroneous operation list display process for displaying a list of erroneous operations.

  First, the control unit 31 waits until a counting period is input via the input unit 35 in order to specify a period to be counted (step S31; No). Here, the total period may be input in a specific date such as May 27, 2009, or may be input in a period from June 1 to July 1, 2009, for example. It is good also as a form.

  When the total period is input (step S31; Yes), the control unit 31 extracts a record that corresponds to this total period and the cause of occurrence is an erroneous operation from the registration minus operation history table 373 (step S32). ). And the control part 31 displays the extracted record on the display part 36 (step S33), and complete | finishes this process.

  FIG. 11 is a diagram illustrating an example of the erroneous operation list screen displayed by the erroneous operation list display process. As shown in the figure, a list of records R1 extracted from the cash register minus operation history table 373 is displayed on the erroneous operation list screen. In the figure, the contents of sales data are listed in the item “transaction contents”.

  As a result, the person in charge who trains the staff can confirm the person in charge of the erroneous operation (staff number) and the transaction details that occurred on a specific day (or period) by referring to the erroneous operation list screen. It becomes possible to grasp which staff has caused an erroneous operation in which transaction.

  FIG. 12 is an example of an erroneous operation totaling process executed by the control unit 31 of the store computer 3 and is a flowchart showing a procedure of an erroneous operation totaling display process for displaying an erroneous operation totaling result.

  First, the control unit 31 waits until a counting period is input via the input unit 35 in order to specify a period to be counted (step S41; No). When the total period is input (step S41; Yes), the control unit 31 extracts a record that corresponds to this total period and the cause of occurrence is an erroneous operation from the cash register minus operation history table 373 (step S42). ).

  Subsequently, the control unit 31 counts the number of records for each staff number based on the records extracted in step S42 (step S43). Moreover, the control part 31 counts the number of records for every transaction type based on the record extracted by step S42 (step S44). Then, the control unit 31 displays the number of records counted in steps S43 and S44 on the display unit 36 in association with the corresponding data item (step S45), and ends this process.

  FIG. 13 is a diagram illustrating an example of the erroneous operation totaling screen displayed by the erroneous operation totaling display process. As shown in the figure, the number of records for each staff number is displayed as the erroneous operation count result R2. In addition, the number of records for each transaction type is displayed as the erroneous operation count result R3.

  As a result, the staff in charge of staff training can check the number of erroneous operations for each staff member on a specific day (or period) by referring to the erroneous operation count screen, and perform erroneous operations for each transaction type. Therefore, it is possible to check the proficiency level of each staff member and the transaction types that are likely to cause erroneous operations.

  In the present embodiment, the error operation list display process and the error operation total display process described above have been described as examples of the error operation total process. However, the present invention is not limited thereto. For example, for a specific staff (staff number), the transition of the number of records of erroneous operations over a certain period may be calculated, or transactions that are likely to cause erroneous operations by calculating and comparing the occurrence rate of erroneous operations for each transaction type The type may be derived.

  As described above, according to the present embodiment, the history of the registration minus operation that has occurred in the POS terminal 2 can be managed as a record, and the contents of the registration minus operation caused by the erroneous operation can be tabulated and analyzed from various perspectives. The record can be used for staff education.

  The embodiment of the present invention has been described above, but the present invention is not limited to this, and various modifications, substitutions, additions, and the like are possible without departing from the spirit of the present invention.

  For example, in the above-described embodiment, the cause of occurrence of the cash register minus operation is input in the process of FIG. 9, but the present invention is not limited to this, and an input of the cause of occurrence may be possible. Further, in the above embodiment, in the example of the erroneous operation totaling process of FIGS. 10 and 12, the records registered in the cash register minus operation history table 373 are extracted so that the cause of occurrence is due to an erroneous operation. The present invention is not limited to this, and the cause may not be included in the extraction condition.

  In the above embodiment, the example in which the information processing apparatus according to the present invention is applied to the store computer 3 has been described. However, the application target is not particularly limited as long as the apparatus can manage the registration minus operation history table. Make it not exist.

  Moreover, you may comprise so that the program which the control part 21 and the control part 31 of the said embodiment performs is previously incorporated in ROM etc. and provided. The program may be provided by being recorded in a computer-readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD in an installable or executable format file. Good.

  Further, the program may be provided by being stored on a computer connected to a network such as the Internet and downloaded via the network. Further, the program may be provided or distributed via a network such as the Internet.

DESCRIPTION OF SYMBOLS 1 POS system 2 POS terminal 21 Control part 22 Bus 23 Communication interface 24 I / O apparatus control part 25 Memory | storage part 201 Main body 202 Keyboard 203 Drawer 204 Display 205 Printer 206 Code scanner 3 Store computer 31 Control part 32 Bus 33 Communication interface 34 I / O device control unit 35 input unit 36 display 37 storage unit 371 product master table 372 store sales table 373 cash register minus operation history table

JP 2004-30210 A

Claims (5)

In an information processing device that is communicably connected to a sales data registration device that generates sales data for a product subject to checkout and registers sales,
Each time the operation for canceling the sales registration of the sales data is performed in the sales data registration device, transaction identification information for identifying the transaction for which the sales data is generated, and an operator identification for identifying the operator who performed the operation Management means for associating information with transaction type information representing the type of transaction and managing it as one record;
Based on any information item constituting the record, extraction means for extracting the record from the management means,
First counting means for counting the number of records for each transaction type information based on the records extracted by the extracting means;
Presenting means for presenting the records extracted by the extracting means, and the counting results by the first counting means ;
An information processing apparatus comprising: The management means includes the occurrence information for identifying whether or not the operation requested by the operator is caused by an erroneous operation in the record,
The information processing apparatus according to claim 1, wherein the extraction unit extracts, from the records managed by the management unit, the occurrence cause information due to an erroneous operation. The management means manages the date on which the operation was performed by including it in the record,
The information processing apparatus according to claim 1, wherein the extraction unit extracts a record including a specific date or period from records managed by the management unit. Based on the records extracted by the extraction means , further comprising a second counting means for counting the number of records for each of the operator identification information,
The information processing apparatus according to any one of claims 1 to 3, wherein the presenting unit presents a totaling result obtained by the second totaling unit . A computer that is communicably connected to a sales data registration device that generates and registers sales data for the products that are subject to checkout.
Each time the operation for canceling the sales registration of the sales data is performed in the sales data registration device, transaction identification information for identifying the transaction for which the sales data is generated, and an operator identification for identifying the operator who performed the operation Management means for associating information with transaction type information representing the type of transaction and managing it as one record;
Based on any information item constituting the record, extraction means for extracting the record from the management means,
First counting means for counting the number of records for each transaction type information based on the records extracted by the extracting means;
Presenting means for presenting the records extracted by the extracting means, and the counting results by the first counting means ;
Program to make it function.

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