JP5903776B2 - Checkout system - Google Patents

Description

  The present invention relates to a settlement system in which a product registration apparatus for registering a product to be purchased and a settlement apparatus for settlement of a purchase price are separated.

  For example, as in Patent Document 1, a payment system is known in which a store clerk registers a product using a product registration device and a customer performs payment using a payment device. In this way, the registration is performed by the store clerk and the settlement is performed by the customer. After completing the product registration operation of one transaction with the product registration device, for example, the customer notices that the number of products purchased by the customer is incorrect. In particular, in a busy time zone, the transaction registered with the wrong number may be left as it is, and the product registration may be performed again with the correct number. Then, the customer receives information for identifying the transaction registered with the correct number, for example, a transaction number, inputs the received transaction number with a settlement apparatus, and settles the customer himself.

  Whether the store clerk remembers the wrong transaction number, etc., writes down the transaction number, or if the number is issued on paper, keeps the issued paper Equally, for example, after the end of a day's business, print an unsettled report (a list of transactions that have been registered but have not been settled), and on the unsettled report, Search for a transaction, draw a red line, etc. to cancel from the unsettled report, and after this work, the transaction remaining in the unsettled report is a true unsettled transaction, that is, the customer settles It will be understood that the transaction is suspected of leaving the store.

JP 2010-86202 A

  As described above, in the past, it took a lot of work to grasp the true unsettled transaction and process the registration error.

  The present invention has been made in view of the above points, and an object of the present invention is to provide a settlement system capable of easily grasping true unsettled transactions and simplifying erroneous registration processing. is there.

The present invention relates to a product registration device that registers a purchased product together with identification information that can identify one transaction, a settlement device that performs settlement based on the identification information, and among the transactions registered by the product registration device, the settlement Storage means for storing information relating to unsettled transactions determined by information indicating whether or not the device has been settled, and calculating means for calculating at least one of the total number of unsettled transactions and the total amount of the unsettled transactions And specifying means for identifying a misregistered transaction among the unsettled transactions registered by the product registration device, and updating for updating the information of the unsettled transaction as the misregistered transaction identified by the identifying means And a calculation means for recalculating at least one of the total number of cases and the total amount in accordance with the update by the update means. Is Temu.
The present invention relates to a product registration device that registers a purchased product together with identification information that can identify one transaction, a settlement device that performs settlement based on the identification information, and among the transactions registered by the product registration device, the settlement Storage means for storing information relating to unsettled transactions determined by information indicating whether or not the device has been settled, and calculating means for calculating at least one of the total number of unsettled transactions and the total amount of the unsettled transactions And specifying means for identifying a misregistered transaction among the unsettled transactions registered by the product registration device, and updating for updating the information of the unsettled transaction as the misregistered transaction identified by the identifying means And a calculation means for recalculating at least one of the total number of cases and the total amount in accordance with the update by the update means. Is Temu.
The present invention has been made to solve the above-mentioned problem, a product registration device for registering a purchased product together with identification information capable of identifying one transaction, a settlement device for performing settlement based on the identification information, Among the transactions registered by the product registration device, storage means for storing information relating to an unsettled transaction determined by information indicating whether or not the transaction has been settled by the settlement device, and the transaction registered by the product registration device is incorrect. A payment system comprising: a specifying unit that specifies registration, and an update unit that updates information relating to the unsettled transaction with the transaction specified by the specifying unit being erroneously registered.

Registering a purchased product together with identification information that can identify one transaction means that each transaction is started when a product registration device starts registration of a new transaction product or when a key operation for ending registration of the product is performed. For example, a serial number is generated by the product registration device as identification information and the code information of the product registered product is stored together with the generated identification information, or for identifying each transaction For example, the card with the barcode number printed on it is placed near the product registration device, and when the product registration is started, the barcode printed on the card is read by the reading means in the product registration device. Any method of obtaining identification information for identifying each transaction by reading and storing the identification information together with code information of a product registered in the transaction may be used.
In the former case, for example, when registration is completed by the product registration device, a medium such as a sheet on which the identification information is printed is issued, and the product is registered by the transaction by reading the medium with the checkout device. Is identified and can be settled. In the latter case, for example, the card is delivered to a customer who has completed registration, or is placed in a shopping cart, and the bar code printed on the card is read by the checkout device, and registered in the transaction. Products can be identified and settled. In other words, it is only necessary that when registering a product, it is registered together with identification information for identifying one transaction, and the registered product can be specified and settled by reading the identification information with a settlement apparatus.

In addition, in the case of registering the product, a case where a medium printed with a barcode is issued or a product registered by reading a medium printed with a barcode is shown. An IC card in which identification information for identification is stored in the IC may be issued at the time of product registration, and the card may be read by a settlement apparatus to identify and settle the transaction.
In addition, an IC card in which identification information for identifying each transaction is stored in the IC is prepared in the vicinity of the product registration device, and the product is registered by reading the card. You may make it identify and settle.

And information related to unsettled transactions refers to information related to transactions that have been registered in the product registration device but have not been settled in the settlement device, but information related to transactions registered in the product registration device for each identification information, Information relating to transactions settled by the settlement device for each identification information may be stored separately, and information relating to unsettled transactions may be determined, or they may be stored integrally and unsettled transactions It may be possible to determine the information regarding.
Further, by storing only unsettled transactions together with identification information of the transactions, information regarding unsettled transactions may be determined.

  In addition, as described above, as a method of identifying a transaction that is erroneously registered, as described above, when a paper in which identification information is barcoded is issued, when registering using a barcode of identification information, an IC card is used. If the product is registered using, by reading those barcodes and IC cards, you may specify the transaction to be processed as erroneous registration, or, for example, when displaying on the display unit of the touch panel, You may make it identify the transaction of misregistration by touching the transaction which is not settled being displayed and selecting it.

In addition, the updating means for updating as an erroneous registration includes, for example, a flag indicating that the transaction has been subject to the erroneous registration and has been processed, for example, a flag indicating that the transaction has been updated, and other unsettled transactions. And memorize it separately. And when displaying information about unsettled transactions, you may be able to display only the contents of the remaining true unsettled transactions and the number of them, or misregister with the unsettled transactions. Each transaction that has been processed may be displayed in an identifiable manner. Further, the updated information regarding unsettled payment may be displayed on a display unit, and the contents may be printed.
Also, the timing for updating information related to unsettled transactions is that many product registrations occur during store operations, and of course, unsettled hours also occur immediately after registration, so close or after closing By doing so, it is possible to obtain information regarding correct unsettled transactions.

  As described above, information relating to unsettled transactions is determined based on the identification information of one transaction registered by the product registration device and whether or not the settlement device has been settled, and misregistered transactions are identified and updated. This makes it easier to handle erroneous registrations and makes it easier to grasp true unsettled transactions.

Further, the present invention provides the above settlement system, comprising an issuing means for issuing, after the registration operation for the one transaction, a medium in which identification information capable of identifying the transaction is encoded and printed by the product registration device, The specifying means specifies a transaction that is erroneously registered by reading identification information printed on the medium and encoded.
As a result, a medium (for example, a sheet) on which identification information for identifying a coded transaction is printed is issued when it is registered by the commodity registration apparatus, and the medium is delivered to the customer in the case of incorrect registration. Since the store clerk will always have it, even when identifying a misregistered transaction, reading the code printed on the medium will identify the transaction to be processed as the misregistered, and It is possible to easily handle erroneous registration.

Further, the present invention includes a reading unit that reads identification information encoded and printed on a medium when registering a product with the product registration device in the payment system, and the specifying unit is provided on the medium. A transaction that is erroneously registered is identified by reading printed and encoded identification information.
As a result, when registering a product, for example, when registering a product by reading a barcode printed on a card or the like, if a registration error occurs, the transaction card that caused the registration error will be sent to the customer. Instead of handing it over, the store clerk holds it until, for example, when the store is closed, and by reading the card, an erroneous registration transaction can be specified, so that erroneous registration processing can be performed easily and reliably.

Further, in the payment system described above, the identification information related to the transaction registered in the product registration device is the date and time information when registration of one transaction is completed in the product registration device, and registered in the transaction. Display means for displaying, for each unsettled transaction, the date and time information of the information related to the remaining unsettled transaction updated by the updating unit and the score of the registered product in the transaction. It is characterized by providing.
As a result, it is possible to know when the registration transaction that has occurred is not settled, and the number of purchased products in the transaction. For example, image the product registration device, the vicinity of the settlement device, and store the image data. If you check the image later for confirmation of fraud, etc., and identify the customer who is suspected of fraud by the image, the date and time information of the unsettled transaction and the purchase points at that time are displayed. Thus, for example, in the case of a customer with a large number of purchase points or a customer with a small number of purchases, it becomes easy to identify the customer from the image.

Further, the present invention is characterized in that in the above settlement system, there is provided printing means for printing a misregistered transaction identified by the identifying means and other unsettled transactions in different modes.
As a result, it is possible to distinguish between transactions that have been misregistered and actual unsettled transactions at a glance. Therefore, among the information on unsettled transactions, which transactions are misregistered and which transactions It can be easily grasped whether it is a true unsettled transaction, and can be used, for example, to report on sales at a store for a day.

Further, the present invention has a clerk identifying means for identifying a clerk who performs the registration operation when registering a product with the product registration device in the payment system described above, and when registering with the product registration device, The clerk information specified by the clerk specifying unit is stored together with the identification information for identifying the transaction, and the printing unit prints each misregistered transaction together with the clerk information.
Thereby, since the transaction of misregistration is output together with the clerk information, it is possible to grasp which misregistration has occurred for the registration operation by which clerk. In other words, an erroneous registration operation may be caused by a customer, but may be caused by a store clerk's dialogue with the customer, lack of communication, or an operation error. For example, when a customer purchases multiple products and wants to separate the product registration, the store clerk forgets it and registers it in one transaction even though the customer tells the store clerk. is there. Specifically, for example, by starting registration after reading a bar code for a store clerk identifying each individual store clerk, when the transaction of the mis-registration is processed, the misregistration depends on which store clerk It can be used as a guideline for educating customers in many customer registrations, such as customer service dialogues. Further, by storing the store clerk information corresponding to the misregistered transaction, the number of misregistered transactions may be output for each store clerk information.

  According to the present invention, it is possible to easily grasp a true unsettled transaction.

It is a figure showing a mode that the payment system by one Embodiment of this invention is working. It is a network block diagram of a payment system. It is a block diagram showing the structure of a registration apparatus. It is a block diagram showing the structure of a payment apparatus. It is a block diagram showing the structure of a management apparatus. It is an example of a registration settlement file. It is a flowchart which shows the flow of a process in which a management apparatus manages a registration adjustment file. It is a flowchart which shows the flow of a misregistration exclusion process. It is an example of an accounting sheet. It is an example of an unpaid transaction confirmation mode screen. It is an example of an unpaid transaction confirmation mode screen. It is an example of an unpaid report.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a diagram illustrating a state in which a settlement system 1 according to an embodiment of the present invention is operating. FIG. 2 is a network configuration diagram of the settlement system 1.

  The payment system 1 is installed on the store floor. As shown in FIG. 1, the settlement system 1 includes a registration device 10 and a settlement device 20. The payment system 1 further includes a management device 30, which is not shown in FIG. 1 because it is installed in an office away from the registration device 10 and the payment device 20. Moreover, each installation number of the registration apparatus 10 and the adjustment apparatus 20 shown in FIG. 1 is an example, For example, you may determine the installation number according to the scale and cost of a store, for example, the number of the adjustment apparatuses 20 is set. The number may be larger than that of the registration device 10.

  In FIG. 1, the registration counter 11 is an installation base for the registration device 10. The settlement counter 21 is an installation table for the settlement apparatus 20. Reference numeral S denotes an operator (clerk) who operates the registration device 10. Symbol C is a customer who has visited the store.

  As shown in FIG. 2, each of the plurality of registration devices 10 (10a, 10b,...), The plurality of payment devices 20 (20a, 20b,...), And the management device 30 are connected to be communicable via the LAN 40. Yes.

  The registration device 10 is operated by the operator S, reads the barcode attached to the purchased product of the customer C, executes the registered processing of the purchased product, and generates transaction information (described later) based on the result of the product registration. The generated transaction information is transmitted to the management device 30 and an accounting sheet (medium) is issued. FIG. 9 shows an example of an accounting sheet. In FIG. 9, information (transaction number and two-dimensional barcode) for specifying a transaction is printed on the accounting sheet. The two-dimensional barcode includes at least a transaction number (# 000001 in FIG. 9) for identifying a transaction as two-dimensional barcode information. Note that not only the transaction number but also information such as the product code of the purchased product and the total purchase price may be included in the two-dimensional barcode. Further, when only the transaction number is stored in the barcode, it may be a one-dimensional barcode.

  Here, when the product registration process is correctly performed (when there is no mistake in the number of purchased products, etc.), the accounting sheet is delivered to the customer C. On the other hand, if there is an error in the product registration process (if the number of products purchased has been registered by mistake), the accounting sheet should be stored without being handed over to the customer by the operator S, and the product registration once again. Redo processing. Customer C receives the correct billing sheet from operator S and moves to checkout counter 21.

  The checkout device 20 is operated by the customer C, reads the two-dimensional barcode printed on the check sheet, and based on the read two-dimensional barcode, detailed information (for example, product name, unit price, purchase points) Is displayed and the settlement process is executed.

  The management device 30 stores a product file indicating a product code (for example, a JAN code), a product name, and a unit price. In addition, the management device 30 stores a registration settlement file shown in FIG. And the management apparatus 30 receives transaction information from the registration apparatus 10, receives the information of the settlement result from the settlement apparatus 20, and updates the registration settlement file with these information. Furthermore, the management device 30 identifies the erroneous registration data among the data included in the registration settlement file based on the information on the misregistration accounting sheet stored by the operator S of the registration device 10. Is excluded from unsettled transactions, and a function of executing processing for confirming true unsettled transactions is provided. Then, the specific store clerk executes the processing after the store is closed.

  FIG. 3 is a block diagram illustrating the configuration of the registration device 10. As illustrated in FIG. 3, the registration device 10 includes a CPU 101, a ROM 102, a RAM 103, a scanner unit 104, a store clerk display unit 105, a customer display unit 106, a hard disk 107, and a store clerk operation unit 108. A communication unit 109, a buzzer 110, a printing unit 111, and a bus 112. These are connected to each other via a bus 112.

  The ROM 102 stores various information. For example, the ROM 102 stores a product registration program for causing the CPU 101 to execute product registration processing. The ROM 102 stores a device number for identifying the device itself.

  The RAM 103 temporarily stores various information. For example, the RAM 103 temporarily stores a product registration program read from the ROM 102. The RAM 103 temporarily stores various variables and data (for example, product data read by the scanner unit 104 and names of persons in charge) generated by the CPU 101 executing the product registration program. The RAM 103 temporarily stores transaction information generated by product registration. The RAM 103 may temporarily store the product file supplied from the management device 30.

  The CPU 101 reads the product registration program stored in the ROM 102, expands it in the RAM 103, and executes each step of the expanded product registration program to control the entire registration apparatus 10. For example, the CPU 101 controls the execution of product registration, controls the generation of transaction information, and controls the generation of two-dimensional barcodes and the issuance of accounting sheets.

  The scanner unit 104 optically reads a barcode attached to a product, and stores product data, which is information included in the barcode, in the RAM 103. Further, the scanner unit 104 optically reads a person-in-charge name (person-in-charge number) for identifying the operator S from the name tag of the operator S and stores the read person-in-charge name in the RAM 103.

  The salesclerk display unit 105 is, for example, a liquid crystal display device, and displays information to the operator S. An example of information displayed by the salesclerk display unit 105 includes a product name, a unit price, a purchase score, a total purchase price, and the like of the purchased product.

  The customer display unit 106 is, for example, a liquid crystal display device, and presents information such as the product name and price of the product read by the scanner unit 104 to the customer C, for example.

  The hard disk 107 is a magnetic storage device, and stores a product file supplied from the management device 30. The hard disk 107 may store a product registration program.

The store clerk operation unit 108 includes various keys for accepting various operations from the operator S.
The communication unit 109 is a communication interface for communicating with an external device via the LAN 40.
The buzzer 110 is a sound generating unit for generating a confirmation sound, a warning sound, and the like.
The printing unit 111 prints and issues an accounting sheet.

  FIG. 4 is a block diagram showing the configuration of the settlement apparatus 20. As shown in FIG. 4, the checkout apparatus 20 includes a CPU 201, a ROM 202, a RAM 203, a scanner unit 204, a display unit 205, a customer operation unit 206, a communication unit 207, a buzzer 208, and a printing unit 209. A change machine 210 and a bus 211. These are connected to each other via a bus 211.

  The ROM 202 stores various information. For example, the ROM 202 stores a payment program for causing the CPU 201 to execute the payment process. The ROM 202 stores a device number for identifying the device itself.

  The RAM 203 temporarily stores various information. For example, the RAM 203 temporarily stores a product file supplied from the management device 30. The RAM 203 temporarily stores a payment program read from the ROM 202. The RAM 203 temporarily stores various variables and data (for example, change amount) generated by the CPU 201 executing the settlement program. The RAM 203 temporarily stores information read by the scanner unit 204. The RAM 203 may temporarily store the transaction information supplied from the management device 30.

  The CPU 201 reads the settlement program stored in the ROM 202, expands it in the RAM 203, and executes each step of the expanded settlement program, thereby controlling the entire settlement apparatus 20. For example, the CPU 201 controls the display at the time of payment, controls the payment process, and controls the issuance of receipts and detail sheets.

  The scanner unit 204 optically reads the two-dimensional barcode printed on the check sheet, and outputs information (information specifying the transaction) included in the two-dimensional barcode to the CPU 201.

  The display unit 205 is a liquid crystal display device, for example, and displays information to the customer C. An example of the display content is, for example, the total amount of purchase, the amount of money input to the settlement apparatus 20, and the amount of change.

  The customer operation unit 206 is a touch panel type input device, and outputs an operation signal to the CPU 201 in response to an operation from the customer C on the GUI operation button displayed on the display unit 205. An example of the GUI operation button is a key for instructing a settlement process.

The communication unit 207 is a communication interface for communicating with an external device via the LAN 40.
The buzzer 208 is a sound generator for generating a confirmation sound, a warning sound, and the like.
The printing unit 209 prints and issues a receipt and a detail sheet.

  The change machine 210 includes an inlet and an outlet for cash such as coins and banknotes. The change machine 210 counts the cash inserted into the insertion slot by the customer C and notifies the CPU 201 of the deposit amount. Further, the change machine 210 discharges coins and banknotes corresponding to the change amount from the discharge port based on the change amount notified from the CPU 201.

  FIG. 5 is a block diagram illustrating the configuration of the management device 30. As shown in FIG. 5, the management device 30 includes a CPU 301, a ROM 302, a RAM 303, a scanner unit 304, a display unit 305, a hard disk 307, an operation unit 308, a communication unit 309, a printing unit 311, And a bus 312. These are connected to each other via a bus 312.

  The ROM 302 stores various information. For example, the ROM 302 stores a control program for operating the management device 30.

  The RAM 303 temporarily stores various information. For example, the RAM 303 temporarily stores a control program read from the ROM 302. The RAM 303 temporarily stores various variables and data generated when the control program is executed by the CPU 301.

  The CPU 301 reads out the control program stored in the ROM 302, expands it in the RAM 303, and executes each step of the expanded control program, thereby controlling the entire management apparatus 30.

  The scanner unit 304 optically reads the two-dimensional barcode printed on the check sheet, and outputs information included in the two-dimensional barcode (information specifying the transaction) to the CPU 301.

  The display unit 305 is a liquid crystal display device, for example, and displays information to a store clerk who operates the management device 30. An example of the display content is, for example, a screen shown in FIGS.

  The hard disk 307 is a magnetic storage device, and stores a product file and a registration settlement file shown in FIG. The hard disk 107 may store the above control program.

The operation unit 308 includes various keys for receiving various operations from a store clerk who operates the management device 30.
The communication unit 309 is a communication interface for communicating with an external device via the LAN 40.

  FIG. 6 is an example of a registered settlement file. This registration settlement file is a file that stores data relating to registration of each transaction registered in each registration device 10 and whether or not the transaction has been settled. That is, in FIG. 6, the information is related to the registration device 10 with the registration number 1, but when there are a plurality of registration devices 10, data indicating the correspondence between the same registration and settlement is registered for each registration number. Stored in the file. Further, the transaction number indicating each transaction is determined so that a unique number is assigned to all the registration apparatuses 10. For example, each registered transaction can be identified by making the most significant digit (the leftmost number of the transaction number) indicate a cash register number. The data stored in the registration settlement file includes, for example, “transaction number”, “registration date / time”, “score”, “amount”, “clerk number”, “deletion flag”, and “settlement flag”. Consists of items. As data relating to one transaction, element data of other items are associated with each element data of “transaction number”. For example, the element data “# 000001” of the “transaction number” includes the element data “2011.4.1 14: 00: 00: 00” of the “registration date” (the registration date is April 1, 2011, 14:00 0 2), “score” element data “5”, “money amount” element data “1,000”, “delete flag” element data “0”, and “settled flag” Is associated with element data “1”. Each of these element data (“# 000001”, “2011.4.1 14: 00: 0”, “5”, “1,000”, “0”, “1”) is identified by a transaction number “# 000001”. It is data about. The same applies to “transaction number” data “# 000002” and thereafter. In addition, each transaction number stores code information of a product registered in the transaction, for example, a JAN code, so that it is possible to grasp which product is purchased in the transaction. It has become.

  The “transaction number” is a number that identifies one transaction processed in the registration apparatus 10. This “transaction number” is given by the registration device 10 for each transaction (each time the product registration process is performed), and when the processing of one transaction of the “transaction number” is completed in the registration device 10, the “transaction number”, Each data of “registration date / time”, “score”, “money amount”, and “clerk number” is transmitted from the registration device 10 to the management device 30 as a set of data (transaction information). Accordingly, data for one line of the registered settlement file (the values of “delete flag” and “settlement completed flag” are set to “0”) is added. Here, one transaction means registering all the purchased products of each customer, and if the product registration process is not performed correctly for a certain customer and the product registration process is performed again, the first incorrect registration error is made. One transaction and the next correct registration will be regarded as one transaction (a total of two transactions). That is, in this case, two lines of data are recorded in the registered settlement file.

The “registration date / time” is the date / time when the transaction processing is completed in the registration device 10 (for example, the current total key is pressed to declare the end of one transaction).
The “score” is the number of products registered for the one transaction.
“Amount” is the total amount of products registered in the transaction.
The “clerk number” is an identification number that identifies the operator S who has operated the registration device 10.

  The “settlement completed flag” is a flag indicating whether or not the settlement process in the settlement apparatus 20 has been completed for the transaction, “0” represents unsettled and “1” represents settlement. In the settlement apparatus 20, when the two-dimensional barcode of the accounting sheet is read by the operation of the customer C, the “transaction number” included in the two-dimensional barcode is specified, and when the settlement process is completed, the “transaction number” and the settlement process are completed. Is transmitted from the settlement apparatus 20 to the management apparatus 30. The management apparatus 30 receives these pieces of information and updates the “paid-up flag” of the “transaction number” corresponding to the registered settlement file to “1”.

  The “deletion flag” indicates whether or not the processing for excluding the transaction from the unsettled transaction (this processing is executed by the management device 30 as will be described later) when the transaction is erroneously registered. The flag is “0” indicating unprocessed and “1” indicating processed.

  Here, referring to the registration settlement file in FIG. 6, the status of the processing performed in each of the registration device 10, the settlement device 20, and the management device 30 (which can be classified into Case 1 to Case 4 below), The relationship between the “delete flag” and the “settled flag” will be described.

  When the product registration processing is correctly performed in the registration device 10 (there is no mistake in the number of purchased products, etc.), and further, the settlement processing is executed in the settlement device 20 by the customer C, the “settled flag” is “1”. . In this case, since the product registration process is correctly performed and is not erroneous registration, the management apparatus 30 performs a process described later (hereinafter referred to as erroneous registration exclusion process) for excluding erroneous registration transactions from unsettled transactions. I will not. Therefore, the “deletion flag” is “0”. In the registered settlement file of FIG. 6, the transactions with “transaction number” “# 000001” and “# 000003” correspond to this case (case 1: “settled flag” = “1” and “delete flag” = “0”).

  However, in the case where the customer C leaves the store illegally without performing the settlement at the settlement apparatus 20 even though the product registration process is correctly performed by the registration apparatus 10, the “settled flag” is “0”. (Case 2: “Fixed flag” = “0” and “Delete flag” = “0”).

  On the other hand, if the product registration process in the registration device 10 is incorrect registration (if the product is registered by mistake, such as the number of products purchased), the check sheet is not passed to the customer C, and the checkout device 20 Since the settlement process at is not performed, the “settled flag” is “0”. In this case, the “deletion flag” remains “0” at the time when the management apparatus 30 does not perform an erroneous registration exclusion process (to be described later) (case 3: “settled flag” = “0” and “deletion flag”). = "0").

  Then, the “deletion flag” is updated to “1” by performing the erroneous registration exclusion process in the management device 30. In the registered settlement file of FIG. 6, a transaction with “transaction number” “# 000002” corresponds to this case (case 4: “settled flag” = “0” and “deleted flag” = “1”).

  Therefore, when a transaction whose “settlement completed flag” is “0” is extracted from the registered settlement file, three transactions are extracted: a transaction corresponding to case 2, a transaction corresponding to case 3, and a transaction corresponding to case 4. Become. Of these three extracted cases, Case 4 has a “deletion flag” of “1”, so it can be distinguished from the other two. However, Case 2 and Case 3 both have the same “deletion flag” of “0”. Therefore, it is not possible to determine only case 2 that is an illegal transaction. That is, in the example of FIG. 6, “transaction number” corresponds to “# 000004” and “# 000005”.

  Therefore, the management apparatus 30 performs an erroneous registration exclusion process. That is, among the transactions of Case 2 and Case 3, the misregistered transaction (Case 3) is identified based on the accounting sheet issued at the time of misregistration, and the “deletion flag” is set to “ Set to “1”. Since the case 3 is changed to the case 4 by this erroneous registration exclusion process, only the case 2 that is an illegal transaction can be determined. Therefore, the store can grasp how much fraudulent transactions have been performed based on the determination result. That is, a transaction with a high suspicion of fraudulent settlement can be identified by performing an erroneous registration exclusion process for either “# 000004” or “# 000005” of the “transaction number”.

  Next, details of the erroneous registration exclusion process will be described with reference to the flowcharts of FIGS.

  FIG. 7 is a flowchart showing a flow of a process in which the management apparatus 30 manages the registration settlement file (as a stage before the erroneous registration exclusion process).

In step S <b> 11, the CPU 301 of the management device 30 receives data from the registration device 10 or the payment device 20 through the communication unit 309. That is, each time a new transaction is registered in the registration device 10 or every time the settlement device 20 performs settlement, the management device 30 transmits the information to the management device 30. Thus, the registration and settlement status in the registration device 10 and the settlement device 20 can be grasped.
In step S <b> 12, the CPU 301 determines whether the received data is transaction information from the registration device 10 (a set of data of “transaction number”, “registration date / time”, “point”, “money amount”, and “clerk number”). Then, it is determined whether or not the payment information indicating the payment result from the payment apparatus 20 (including data of “transaction number” and information indicating that the payment processing is completed). Information identifying whether the data is transmitted from the registration device 10 or the data transmitted from the settlement device 20 is data transmitted from any device in the header portion of the transmitted data Or a device number or an IP address for identifying each device is stored in the management device 30 in advance, and each device number or IP is transmitted to data transmitted from each device. By including the address, it may be determined whether the information is from any device.

  When the received data is transaction information from the registration device 10, in step S13, the CPU 301 adds each data of the transaction information to the registration settlement file. Thereby, one line of data corresponding to one transaction is added to the registration settlement file of FIG. Then, every time transaction information is received from the registration device 10, the process of this step is performed, and data relating to all transactions registered as products is accumulated in the registration settlement file.

  On the other hand, when the received data is the settlement information from the settlement apparatus 20, in step S14, the CPU 301 searches the registered settlement file for the transaction corresponding to the “transaction number” included in the settlement information, and finds the found transaction. Change the “settled flag” from “0” to “1” and update the registered settlement file. In this step, Case 1 described above is a processing target. In the example of the registered settlement file in FIG. 6, transactions whose “transaction numbers” are “# 000001” and “# 000003” are shown as a result of performing the processing of this step.

  FIG. 8 is a flowchart showing a flow of erroneous registration exclusion processing.

  In step S <b> 21, the CPU 301 of the management device 30 receives an operation input from the store clerk for the operation unit 308 and causes the display unit 305 to display an unsettled transaction confirmation mode screen. In this unsettled transaction confirmation mode screen, a store clerk operating the management device 30 confirms a transaction (unsettled transaction) in which the product registration process is performed by the registration device 10 but is not yet performed by the settlement device 20. It is a screen which performs various displays for performing. Note that, as described above, such unsettled transactions are due to the fact that the customer C illegally left the store without performing the settlement process with the settlement apparatus 20 (without paying for the purchased product) (Case 2). ) And those caused by erroneous registration in the registration device 10 (case 3 and case 4).

  In step S <b> 22, the CPU 301 determines whether or not an “Account Checkout” button, which is one of the keys of the operation unit 308, has been pressed.

  When the “not yet settled account” button is pressed, in step S23, the CPU 301 extracts unsettled transactions from the registered settlement file and displays the extracted unsettled transactions on the unsettled transaction confirmation mode screen of the display unit 305. Let Specifically, the CPU 301 extracts transactions (Case 2, Case 3, and Case 4) whose “settled flag” is “0” from all the transactions recorded in the registered settlement file from the registered settlement file. . Then, the CPU 301 displays the extracted information relating to the unsettled transaction on the unsettled transaction confirmation mode screen, for example, in a format as shown in FIG. At this time, the CPU 301 determines that a transaction (case 4) in which the “deletion flag” is “1” among the unsettled transactions is different from other unsettled transactions because it is due to erroneous registration (for example, two Display with double strikethrough). Further, instead of displaying with the double strikethrough, the transaction with the “deletion flag” of “1” may not be displayed.

  The unsettled transaction confirmation mode screen of FIG. 10 is a display example based on the example of the registered settlement file of FIG. In the display example of FIG. 10, on the right side of the screen, individual data of unsettled transactions extracted in step S23 is listed and displayed for each transaction. That is, in the registered settlement file of FIG. 6, the “settled flag” is “0” because the “transaction number” is three transactions “# 000002”, “# 000004”, and “# 000005”. The data on the transaction “# 000002” is displayed in the first row on the right side of the screen 10, the data on the transaction “# 000004” is displayed in the second row, and “# 000005” is displayed in the third row. "Is displayed. The display items in each row are “transaction number”, “registration date / time”, “score”, and “amount”. For example, the transaction “# 000002” in the first row is displayed as “# 000002”, “2011.4.1 14:15:00”, “8”, “1,600” (see FIG. 6). ). Of the three displayed unsettled transactions, the “delete flag” is “1” because it is a “# 000002” transaction, so the first unsettled transaction “# 000002” is displayed on the right side of the screen. The data is marked with a double strikethrough.

  Further, in the display example of FIG. 10, on the left side of the screen, the data of the number of unsettled cases and the total amount of unsettled money calculated by the CPU 301 based on the unsettled transaction data extracted in step 23 is displayed. Here, the number of unsettled cases is the number of unsettled transactions listed and displayed on the right side of the screen excluding those whose “delete flag” is “1” (that is, the total number of cases 2 and 3). The unsettled total amount is the sum of the “amounts” of unsettled transactions (that is, case 2 and case 3) corresponding to the above number of unsettled cases. That is, in the example of FIG. 10, the number of unsettled cases is “# 000004” and “# 000005”, and the unsettled total amount is 2,500 yen that is the sum of the two amounts.

  Next, in step S24, the CPU 301 updates the registration settlement file based on the misregistered accounting sheet. Here, when an erroneous registration occurs in the registration device 10, as described above, an accounting sheet is issued as one transaction for the erroneous registration, but the accounting sheet at this time is the registration device 10. The operator S keeps it for himself. Then, at a necessary timing (for example, at the time of business change or closing), the stored misregistered accounting sheet is given to a salesclerk (chief or the like) in charge of the management device 30. The store clerk operating the management apparatus 30 causes the scanner unit 304 of the management apparatus 30 to read the two-dimensional barcode (see FIG. 9) of the accounting sheet after closing the received accounting sheet, for example, as follows: Process incorrect registration. In other words, if an operator who operates the registration device 10 performs the following processing when an erroneous registration occurs in the registration device 10, the operator can collaborate with a specific customer to register a transaction once registered. Even if the customer leaves the store without paying out the account, the operator who operates the registration device 10 can operate the registration device 10 because there is a possibility that the data will not be processed as incorrect data and the incorrect registration / settlement may occur. If a misregistration occurs during this time, the accounting sheet of the misregistration is handed over to the chief etc., and an authorized person such as the chief performs the following processing.

  As a specific process of step S24, the CPU 301 of the management apparatus 30 acquires the data of “transaction number” included in the read two-dimensional barcode from the scanner unit 304, and thereby the “transaction number”. Are identified as transactions due to erroneous registration in the registration apparatus 10. Then, the CPU 301 searches the registered settlement file for the transaction of the “transaction number” identified as erroneous registration, changes the “deletion flag” of the found transaction from “0” to “1”, and updates the registered settlement file. To do. As a result of this processing, both the “settlement flag” is “0” and the “deletion flag” is “0”, which cannot be distinguished from the case 2 (due to an illegal store exit by the customer C). Transactions that should not be considered unsettled) will be reclassified as Case 4 (incorrect registration), which is a true unsettled transaction, that is, customer C has not left the store without paying for it. Only the transaction that has been settled (Case 2) can be extracted from the registered settlement file (see step S28). In addition, when the two-dimensional code is read by the scanner unit 304 implemented above and the deletion flag of the corresponding “transaction number” is updated from “0” to “1”, for example, a key operation is put in between. Also good. In other words, if a transaction with the corresponding transaction number is found by reading the two-dimensional code, the message “Can I process it as an incorrect registration?” Is displayed, and “Yes” or “No” is displayed. , The deletion flag may be updated from “0” to “1” when the input of the “Yes” key is accepted.

  Next, in step S25, the CPU 301 updates the “deletion flag” to “1” in step S24 among the unsettled transactions listed on the right side of the unsettled transaction confirmation mode screen (FIG. 10). The transaction (misregistration of case 4) is displayed in a manner different from other unsettled transactions (for example, with a double strikethrough), as in step S23. For example, if the “deletion flag” of the transaction “# 000004” is updated to “1”, the unsettled transaction confirmation mode screen will be displayed as shown in FIG.

  In step S26, the CPU 301 updates and displays the data of the number of unsettled cases and the unsettled total amount on the left side of the unsettled transaction confirmation mode screen (FIG. 11) by the same procedure as in step S23. In the example of FIG. 11, the number of unsettled cases is only “# 000005”, and the total unsettled amount is 1,300 yen, which is the same as the amount of “# 000005”.

  Next, in step S27, the CPU 301 determines whether or not the “unsettled report print” button (see FIGS. 10 and 11) on the unsettled transaction confirmation mode screen has been pressed.

  When the “unpaid report printing” button is pressed, in step S28, the CPU 301 creates an unpaid report in a format as shown in FIG. 12, for example, based on the registered settlement file, and sends the created unpaid report to the printing unit 311. Print and issue. Here, when creating an unsettled report, the CPU 301 treats a transaction in which the “deletion flag” in the registration settlement file is “1”, that is, a transaction erroneously registered in the registration apparatus 10 (for example, , “Letter” is attached).

  The example of the unsettled report in FIG. 12 corresponds to the unsettled transaction confirmation mode screen shown in FIG. In other words, the transactions “# 000002” and “# 000004” are marked with the “erased” character, and as a result, these two transactions are excluded from the true unsettled transactions as misregistered transactions. This is easily visible. And the transaction “# 000005” is not marked with “erasure”, and it is possible to grasp that this transaction is a true unsettled transaction. The “number of unsettled cases”, “total number of unsettled points”, and “total amount not yet settled” are shown for “# 000005”, which is an unsettled transaction. The date and time data “14:50:00” when the registration occurred for “# 000005”, which is a true unsettled transaction (the date is that day, so the date printed on the upper part of the report is April 1, 2011). Day)), the number of items purchased in the transaction is printed. As a result, it is possible to know when the registration transaction that has occurred has not been settled, and the number of purchased products in the transaction. For example, image the product registration device, the vicinity of the settlement device, and store the image data. In addition, if you check the image later for confirmation of fraud, etc., and identify a customer who is suspected of fraud by the image, the date and time information of the unsettled transaction will be displayed. By displaying the purchase points, it is easy to identify the customer. Specifically, first, an approximate customer is specified by the image data before and after the unsettled transaction and the purchase price of the customer in the image data. Then, the trend of the identified customer can be tracked on an image, and it can be confirmed whether the payment is made by the payment apparatus. In addition, in the flow of FIG. 8, when an erroneous registration process is performed, the deletion flag shown in FIG. 6 is “1”. In this case, the total purchase amount in the transaction is deleted from the daily sales. Is processed as follows.

  As described above, the embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to the above, and various design changes and the like can be made without departing from the scope of the present invention. It is possible to The modifications are listed below.

In the above embodiment, the erroneous registration transaction is identified by reading the two-dimensional barcode with the scanner unit 304 in step S24. However, the present invention is not limited to this, and the “transaction number” printed on the accounting sheet is used as the clerk. May be input from the operation unit 308. In addition, when the display unit 305 of the management device 30 is a display unit constituting a liquid crystal touch panel, the transaction of “transaction number” printed on the check sheet is displayed among the unsettled transactions displayed in FIG. You may make it identify the transaction of misregistration by touch-selecting from a screen.
In addition, information such as “transaction number” may be output and stored in an electronic recording medium such as an IC card instead of an accounting sheet (paper medium).
For example, the data recorded in the registered settlement file may be aggregated for each store clerk, or may be aggregated for each time zone of the registration date and time, and an unsettled report may be created. Based on the result of the counting, for example, a certain clerk can analyze that there are many or few misregistrations, and can use it for education of the clerk.
A part or all of the functions of the management device 30 may be provided in the registration device 10.
A one-dimensional barcode may be used instead of the two-dimensional barcode. However, in the case of a one-dimensional bar code, it is preferable that only the “transaction number” is converted into a bar code due to restrictions on the amount of information that can be accommodated.

In the above embodiment, the management apparatus 30 arranged in the office in the store has been described to perform the erroneous registration processing shown in the flow of FIG. 8. However, the present invention is not limited to this, and the apparatus can communicate with the management apparatus 30. A dedicated terminal capable of storing and displaying the registered settlement file shown in FIG. 6 may be arranged at a service counter of a sales floor and operated by the dedicated terminal. As described above, by arranging the service counters at the sales floor, it is possible to easily check how many transactions have been registered during business hours but have not yet been settled.
Furthermore, instead of the dedicated terminal, for example, the registration device 10 or the payment device 20 may have a function capable of performing erroneous registration processing according to the present invention. For example, a certain registration device 10 becomes a parent registration device 10, and the registration settlement file in the above-described embodiment is stored in the parent registration device 10, and each time the settlement device 20 performs settlement, the settlement transaction identification information. May be transmitted to the parent registration device 10 to update the settlement flag of the corresponding transaction.

  Further, even when there are a plurality of registration apparatuses 10 and settlement apparatuses 20 as shown in FIG. 1, a specific registration apparatus 10 can be used as a parent registration apparatus 10 as described above, and erroneous registration processing according to the present invention can be performed on the apparatus. A function is provided, and each time a transaction occurs in another registration device 10, the registered information is transmitted to the parent registration device 10 to update and manage the registration settlement file corresponding to all the registration devices 10. You may make it do.

  Moreover, you may make it print the salesclerk number of the salesclerk who registered with the goods registration apparatus 10 with respect to each transaction of the unpaid report of FIG. 12 in the said embodiment. That is, when the product registration is started by the product registration apparatus 10, the bar code of the clerk card owned by the clerk is read by the scanning unit 104 in a predetermined mode before the registration is started, and which clerk operates. Remember. Once the bar code of the clerk card is read, it is stored for each transaction that the clerk with the same clerk number has registered until the next clerk card is read. The occurrence of an erroneous registration operation may be caused by the customer, but may be caused by an interaction with the customer by the store clerk, lack of communication, or an operation error. In other words, for example, when a customer purchases multiple products, if the customer wants to separate the product registration, the store clerk forgets it and registers it in one transaction even though the customer tells the store clerk. There is. Then, when registering a product, a clerk is identified, and, for example, each clerk's individual is identified before starting the registration. Since it is possible to grasp whether it is due to the store clerk, it can be used for a store clerk with many misregistrations when educating customer service dialogues. Further, by storing store clerk information in association with each transaction, it may be possible to display and print a misregistered transaction occurring for each store clerk.

In the above embodiment, an example of a system for identifying and adjusting the transaction to be settled by issuing the check sheet shown in FIG. 9 with the registration apparatus 10 and reading the sheet with the settlement apparatus 20 has been shown. Not limited to this, a system that does not issue an accounting sheet may be used. For example, a barcode card on which a barcode for identifying each transaction is printed is prepared in advance by the registration device 10. When the registration device 10 starts registering the product, the barcode attached to the customer's product is read after the barcode card is read by the scanner 104. When the registration is completed, the barcode information is registered. The code information of the received product is transmitted to the host device. Then, the card is inserted into the customer's shopping cart, and the customer reads the barcode of the barcode card with the checkout device 20, or a number for identifying the barcode is printed together with the barcode. If it is, the present invention may be used in a system in which the transaction is specified and settled by inputting the number with the settlement apparatus 20. In other words, when a registration error occurs in the registration device 10, the bar code card used for the registration is not handed over to the customer, and the operator operating the registration device 10 continues to hold it and starts registration with the correct number. At this time, another bar code card is read by the scanner 104 and registered. Then, when deleting misregistered data from the unsettled file, the transaction is identified by reading the bar code card in the misregistration that the operator has held, and from the file as in the above embodiment. It may be deleted.
In addition, the timing for displaying information related to unsettled transactions is that many product registrations occur during the store's business, and of course, unsettled hours also occur immediately after the registration. By doing it later, it is possible to obtain information regarding correct unsettled transactions. That is, it is possible to set a time during which erroneous registration can be corrected (updated), for example, 10 pm after closing, and display the unsettled transaction confirmation mode in S21 after 10 pm.
In the above embodiment, the “deletion flag” is set to “1” for the erroneous registration transaction in the registration settlement file of FIG. May be controlled to be deleted from the registered settlement file. Further, information regarding deleted transactions may be stored in another dedicated file.

  DESCRIPTION OF SYMBOLS 1 ... Checking system 10 ... Registration apparatus 20 ... Checking apparatus 30 ... Management apparatus 101,201,301 ... CPU 102,202,302 ... ROM 103,203,303 ... RAM104,204,304 ... Scanner part 105,106,205 , 305 ... Display section 107, 307 ... Hard disk 108, 206, 308 ... Operation section 109, 207, 309 ... Communication section 110, 208 ... Buzzer 111, 209, 311 ... Printing section 210 ... Change machine

Claims (3)

A product registration device for registering purchased products together with identification information capable of identifying one transaction;
A settlement apparatus that performs settlement based on the identification information;
Storage means for storing information relating to unsettled transactions determined by information indicating whether or not it has been settled by the settlement device among the transactions registered by the commodity registration device;
A calculating means for calculating at least one of the total number of the unsettled transactions and the total amount of the unsettled transactions;
A specifying means for specifying a misregistered transaction among the unsettled transactions registered by the product registration device;
Updating means for updating the information of the unsettled transaction as the erroneous registration of the transaction specified by the specifying means;
With
The calculation unit recalculates at least one of the total number and the total amount in accordance with the update by the update unit. The identification information related to the transaction registered in the product registration device includes at least one of the date and time information when registration of one transaction is completed in the product registration device and the number of registered products in the transaction, A display means for displaying for each unsettled transaction at least one of the date and time information and the product score included in the identification information;
The payment system according to claim 1, wherein the display unit changes a display mode according to whether or not the update is performed by the update unit. A product registration device for registering purchased products together with identification information capable of identifying one transaction;
A settlement apparatus that performs settlement based on the identification information;
Storage means for storing information relating to unsettled transactions determined by information indicating whether or not it has been settled by the settlement device among the transactions registered by the commodity registration device;
A calculating means for calculating at least one of the total number of the unsettled transactions and the total amount of the unsettled transactions;
A specifying means for specifying a misregistered transaction among the unsettled transactions registered by the product registration device;
Updating means for updating the information of the unsettled transaction as the erroneous registration of the transaction specified by the specifying means;
The identification information related to the transaction registered in the product registration device includes at least one of the date and time information when registration of one transaction is completed in the product registration device and the number of registered products in the transaction, Display means for displaying, for each unsettled transaction, at least one of the date information and the product score included in the identification information;
With
The calculation means recalculates at least one of the total number and the total amount according to the update by the update means,
The display unit displays both a list display unit that displays the unsettled transactions in a list and a calculated value display unit that displays at least one of the total number and the total amount calculated by the calculation unit. A checkout system characterized by that.

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