JP4951134B1 - Cleaning industry trouble prevention method and cleaning industry POS system for using the method - Google Patents

Abstract

The present invention provides a trouble prevention method for preventing occurrence or increase of trouble at a merchandise agency.
In a POS terminal constituting a cleaning POS system, it is possible to register and update trouble information for each customer on the customer service screen at the time of product storage, call customer information at the time of customer service start, and the customer's past troubles Display information on the customer service screen. The trouble information includes at least information indicating whether the trouble is unsolved or resolved.
[Selection] Figure 6B

Description

The present invention relates to a POS system for cleaning industry for use trouble prevention method and the method in the cleaning industry.

The clothing (hereinafter referred to as “products”) received from customers at a plurality of product brokers (hereinafter referred to as “stores”) constituting the chain store is cleaned at the cleaning factory, and the products are returned to the merchandise brokers for delivery. The POS system is employed in the cleaning business that returns to customers who come to the store.

In such a cleaning business, it is a problem that cannot be separated even if the “trouble” is cut off, and its solution has been a problem for many years. Trouble, trouble on the product that was entrusted from the customer, the clerk of such as a store of clerk (hereinafter simply referred to. Clerk) trouble on the customer of, such as customer-specific problems, it is different.

The main functions of a conventional POS terminal installed in a store are a customer information (customer information) and product information (product information) registration function, and a cash register (fee settlement) function, which registers and manages trouble information. It could not be said that it had sufficient functions (there is no particular prior art document).

  Troubles mainly occur during customer service, and it is important to manage trouble information that has occurred in the past for each customer. If the clerk corresponding to the trouble is different from the person in charge who follows, if trouble information cannot be shared, there is a possibility that further trouble will occur.

In some way to manage these trouble information, if sharing the same among all the clerk or all stores for each store, it enables the prevention of the generation and issuance of trouble, to be capable to connect to the satisfaction of the customer It seems to be.

The present invention has been made in view of the above points, and a first object thereof is to provide a trouble prevention method for preventing the occurrence or increase of troubles in the cleaning industry. Providing a cleaning industry POS system for for implementing the trouble prevention way to the second object.

In order to achieve the first object , the present invention is a POS central device installed in a cleaning factory or a management headquarters, and is installed in each store and connected to the POS central device via a network so that bidirectional communication is possible. and a method of preventing troubles in the cleaning industry to use a POS system for cleaning industry comprising a POS terminal, and executed when deposit products, the registration and updating of trouble information for each customer by registering unit of the POS terminal, customer initiated sometimes call the past trouble information of the customer information and the customer from the registration unit of the POS terminal, it is displayed on the display unit of the POS terminal, and, the trouble information is either at least trouble and unresolved and resolution And the information indicating the above (claim 1).

For unsolved troubles, it is desirable to highlight the trouble information by the display means of the POS terminal (claim 2).
According to the present invention, in the trouble prevention method in the cleaning industry, when daily sales report data is created by the daily sales report creation means of the POS terminal, trouble information is totaled by the totaling means of the POS terminal, and daily sales report is obtained by the output means of the POS terminal. The number of trouble occurrences on the current day is added to the daily sales report when the message is output (claim 3).
Further, the present invention, each time to register and update the trouble information in the POS terminal, or, when the output of sales daily report, then transmitted by the transmitting means trouble information from the POS terminal to the POS central unit, the trouble with POS headquarters characterized in that to be able to grasp information (claim 4).
Furthermore, the present invention is trouble information transmitted from the POS terminal accumulated by the accumulation means of the POS central unit, characterized in that it has enabled analyzed in POS Division (claim 5).

In order to achieve the second object, the present invention is a POS central device installed in a cleaning factory or a management headquarters, and installed in each store , and connected to the POS central device via a network so that bidirectional communication is possible. In the cleaning POS system comprising the POS terminals, the POS central device includes storage means for storing customer information and trouble information received from the POS terminals, and transmission means for distributing the stored information to each POS terminal. The POS terminal includes customer information including customer identification information, product information and trouble information input means, input customer information, product information and trouble information registration means, and customer identification information. when they entered, and a table Shimesuru display means trouble information registered in correspondence with the user identification information, trouble information is low Characterized in that it comprises an information indicating whether the Kutomo Trouble and unresolved and resolution (claim 6).

The POS terminal has transmission means for transmitting customer information and trouble information registered in the registration means to the POS central device (claim 7).
Further, POS terminals is characterized by having a collecting unit to aggregate trouble incidence in creating sales daily (claim 8).

According to the first aspect of the present invention, the store clerk is information indicating whether the customer is at least trouble content in the past or unresolved / solved when the customer service starts (when customer information is called at the POS terminal). trouble information including the door viewed on the screen, if any trouble unresolved corresponds to the trouble, it is possible to prevent the following problem occurs.
According to the second aspect of the present invention, attention can easily be paid to unresolved troubles, it can be preferentially dealt with, and this leads to an improvement in service to customers.
According to the inventions of claims 3 and 7 , it is possible to examine the necessity of the precautionary measure or to evaluate the effectiveness of the precautionary measure from the result of counting the number of trouble occurrences.
According to the invention of claim 4, every time trouble information is registered / updated in the POS terminal , or when a daily sales report is output, the trouble information is transmitted from the POS terminal to the POS central device, and the trouble information is transmitted to the POS headquarters. I can grasp it.
According to the invention of claim 5, by analyzing the accumulated trouble information in the POS headquarters, it can be utilized as information for making a future preventive measure against the trouble.
According to the sixth aspect of the present invention, it is possible to provide a cleaning business POS system capable of realizing the trouble prevention method in the cleaning business according to the first aspect of the present invention. The POS central device has storage means for storing customer information and trouble information received from the POS terminal, and transmission means for distributing the stored information to each POS terminal, so that trouble information is transferred between the POS headquarters and all stores. Can be shared, and the effect of preventing trouble in advance can be enhanced.
According to the invention of claim 7 , trouble information including customer information, trouble contents and resolved / unresolved identification information is transmitted from the POS terminal to the POS central apparatus, and the information is accumulated and managed by the POS central apparatus. Thus, trouble information can be shared between the POS headquarters and all stores . That is, at the POS headquarters, trouble information transmitted from stores can be collectively managed, and trouble information can be shared at all stores .
According to invention of Claim 8, the prior prevention effect of trouble occurrence can be heightened from the total result of trouble occurrence number .

1 is a block diagram schematically showing an overall configuration of a cleaning business POS system according to the present invention. FIG. It is a block diagram which shows roughly the structure of the POS terminal which is one component of the POS system. It is a figure which shows an example of a goods menu table and goods master data registered into it. It is a figure which shows the registration screen (product information registration screen) of product master data. It is a figure which shows the registration screen (customer information registration screen) of customer master data. It is a figure which shows an example of a trouble information registration screen. It is a figure which shows an example of a trouble information list screen. It is a figure which shows an example of person in charge master data. It is explanatory drawing of the customer service screen of a display part. It is a figure which shows an example by which customer information was displayed on the customer service screen. It is a figure which shows an example in which the information regarding a custody product was displayed on the customer service screen. It is a flowchart explaining the effect | action of a POS terminal. It is a block diagram which shows an example of a structure of the POS central apparatus which is another component of the POS system for cleaning industries which concerns on this invention. It is a figure explaining the other embodiment of a POS central apparatus. It is a figure which shows an example of the trouble information list screen in POS headquarters.

Next, embodiments of the present invention will be described with reference to the drawings.
[POS system configuration]
As shown in FIG. 1, the cleaning POS system according to the present invention includes a POS terminal 10 installed in a store and a POS central apparatus 20 installed in a cleaning factory or a management headquarters. The POS terminal 10 and the POS central apparatus 20 are connected to each other via a network 30 such as the Internet so that bidirectional communication is possible. The POS terminal 10 and the POS central device 20 may be connected by a dedicated communication line.

The large processing flow of the POS system for the cleaning industry is the same as before. When a customer comes to the store , customer information registration processing such as the customer's name, address, and telephone number is performed, and the product is checked and returned. Product information registration processing is performed, and thereafter, accounting processing such as cleaning fee for the product is performed.

  Since the main part of the present invention is trouble information processing performed in parallel with the product information registration process and the customer information registration process, the description of the accounting process is omitted.

[POS terminal configuration]
As illustrated in FIG. 2, the POS terminal 10 includes an input unit 11, a storage unit 12, a display unit 13, a deposit issuing unit 14, a communication unit 15, and a control unit 16.

  The input unit 11 includes, for example, a touch panel 11a, a keyboard 11b, a handy scanner 11c, and a card reader 11d provided on the surface of the display unit 13. As will be described later, the touch panel 11a is used for registering customer information related to customers who have visited the store, product information regarding products received from customers, trouble information, and the like. The keyboard 11b is used when performing an operation equivalent to the touch panel 11a. Which of the touch panel 11a and the keyboard 11b is used for the input of customer information and product information and various instructions is arbitrary. The handy scanner 11c reads a barcode as customer identification information of a use card presented by a returning customer, or reads a barcode as product identification information written on a tag attached to a returned product. Is for. The card reader 11d is used when reading magnetic data as customer identification information of a usage card presented by a revisited customer.

  The storage unit 12 is provided with the following database in addition to necessary programs and working data. That is, in the database, a product menu table T1 (see FIG. 3) in which product master data about products that can be cleaned is registered, a customer master table T2 (not shown) in which data about each customer who visits is registered, A person-in-charge master table T3 (see FIG. 7) in which data about persons in charge is registered, and a stored product history table T4 (not shown) in which data about products stored from customers in the product menu are registered are stored. .

  In the product menu table T1, as shown in FIG. 3, product information that can be cleaned such as a product code, a product name, a product classification code, a washing category, a storage category, a unit price, a rank, a finishing date, and the number of tags, Registered as product master data.

  Registration of the product master data in the product menu table T1 is performed for each product using the keyboard 11b while viewing the product master data registration screen (that is, the product information registration screen) 13A of the display unit 13 described later in FIG. This is done by inputting the product information in the right blank corresponding to the left item and touching the registration button b1. The product master data may be registered using USB or by downloading data created by an external device.

  The customer master data is registered in the customer master table T2 by using the keyboard 11b while looking at the customer master data registration screen (that is, the customer information registration screen) 13B of the display unit 13 described later in FIG. Is entered by inputting customer information such as customer number, name, telephone number, address, etc. and touching the registration button b1.

The personnel master table T3, as illustrated in FIG. 7, the person in charge code clerk of the shop, name, person in charge level, the data relating to the clerk is registered as representative master data.

  Although not shown in detail in the custody merchandise history table T4, as will be described later with reference to FIG. 8C, the merchandise displayed in the merchandise menu display area 136 of the display unit 13 when receiving a cleaning request from a customer. When a product name corresponding to a product stored from the customer in the menu is touched and a reception button 138 is touched, stored product history data is created, and the stored product history data is registered.

  The display unit 13 is configured by a liquid crystal display device, for example, and as shown in FIGS. 8A to 8C, the display screen 130 includes a person-in-charge display area 131, a customer name display area 132, a comment display area 133, a trouble display area, and the like. An information display area 134, a usage history display area 135, a product menu display area 136, and a custody product display area 137 are provided, a reception button 138 that is touched when a product is received from a customer, and when the product is returned to the customer There are provided a return button 139 to be touched and an accounting button 140 to be touched when accounting for the cleaning fee.

  As shown in FIG. 8B, in the person-in-charge display area 131, when the person in charge who activates this POS terminal inputs the person-in-charge code, the person-in-charge name corresponding to the code in the person-in-charge master table T3. Is called and displayed with the code. In the customer name display area 132, when the customer code is read from the customer's usage card, the name of the customer is displayed. At this time, in the comment display area 133, a comment relating to the customer, for example, a comment indicating that there is an umbrella left behind is displayed. When the trouble information display area 140 is touched, a trouble information registration screen 13C as illustrated in FIG. 6A is displayed on the customer service screen. Therefore, each item shown in FIG. 6A is input from the keyboard 11b and the registration button b1 is touched. The trouble information is registered in the trouble information storage area 123. In the usage history display area 134, for example, customer usage histories such as the first reception date, the number of visits to the store, and the last reception date (return date) are displayed. In the product menu display area 136, acceptable product names, that is, A product menu is displayed, and the product name, points, price, etc. are displayed in the product display area 137 when the product name of the product to be deposited from the customer is touched in the product menu in the product menu display area 136. . FIG. 8C shows a state where “1 piece of suit top and bottom 1200 yen” is displayed in the bottom column of the custody product display area 137 when the product names on the top and bottom of the product menu are touched.

  The receipt issuing unit 14 issues a receipt printed with the amount of cleaning fee received and the above-mentioned deposit product information when a customer's cleaning order is received. Although not shown, it is common to have a tag issuing unit that issues a product tag to instruct repairs when it is found that there are stains, dirt, tears, button removal, etc. It is.

The communication unit 15 is for communicating between the POS terminal 10 and the POS central device 20, and adds customer information, product information and trouble information input at the POS terminal 10 or sales information to these information. The trouble information when the POS information is transmitted to the POS central device 20 or the trouble information generated in the other POS terminals 10 in the POS central device 20 is transmitted to all stores as will be described later. Used to receive

  The control unit 16 is composed of a CPU, and a product information registration unit 161, a customer information registration unit 162, a trouble information registration unit 163, a print control unit 164, a daily sales report creation unit 165, and a trouble occurrence count totaling unit 166. And a transmission control unit 167.

  After inputting the product menu registration command from the input unit 11, the product information registration unit 161 can accept input from the input unit 11 while looking at the product master data registration screen 13 </ b> A shown in FIG. 4, as described above. The product information is registered as product master data in the product menu table T1 illustrated in FIG. In addition, after inputting the received product registration command from the input unit 11, the product information registration unit 161 stores, as described above, information related to the custody product that is input while viewing the customer service screen 130 illustrated in FIGS. 8A to 8C. It is registered in the custody product history table T4 of the 12 product information storage areas 121 as custody product history master data.

  As described above, the customer information registration unit 162 registers the customer information that the store clerk inputs from the input unit 11 while viewing the customer information registration screen 13B shown in FIG. 5 as customer master data in the customer master table T2 of the storage unit 12. To do. Every time a new customer visits the customer information of the customer is registered in the customer master table T2 in the same manner.

  The trouble information registration unit 163 stores the trouble information input from the input unit 11 in the trouble information storage area 123 of the storage unit 12 while the store clerk looks at the trouble information registration surface 13C of FIG. 6A.

  The trouble information includes, for example, a trouble occurrence date, a clerk name or a clerk code number corresponding to the trouble, a trouble classification, a product code, a product name, a trouble content, an unsolved state or a solution state, and the like. The contents of the trouble include, for example, troubles such as spots, tears, button removal, discoloration / fading, shrinkage, etc., complaint information, complaints for customer service and reception, complaints about charges, goods This includes claims for lost or incorrect returns, complaints regarding business hours, etc.

The control unit 16 further reads out the master data for each customer stored in the storage unit 12 and displays the master data on the display unit 13 or displays the master data and the POS information on the POS center based on the transmission command input from the input unit 11. Or transmitting to the device 20. When the trouble information of the other merchandise store is received from the POS central apparatus 20, the received trouble information of the other shop is stored in the trouble information storage area 123 of the storage unit 12.

  The print control unit 164 controls the deposit certificate issuing unit 14 and the tag issuing unit for deposit certificate issue and tag issue.

  For example, at the end of business, the daily sales report creation unit 165 totals the cleaning fee amount for the day in all customer information recorded in the customer information storage area 122 based on the daily sales report creation instruction input from the input unit 11. The daily sales report data in which the total amount as a result of the counting is recorded is created. This daily sales report data is transmitted to the POS central unit 20 when a transmission instruction from the input unit 11 to the POS headquarters is input.

When the trouble occurrence count totaling unit 166 receives a trouble occurrence count totaling instruction from the input unit 11 at the end of business, for example, the trouble occurrence count totaling unit 166 includes all trouble information recorded in the trouble information storage area 123 on the current day. The number of cases is totaled, and the information on the number of trouble occurrences as the result of the totalization is temporarily stored. Then, the trouble incidence information, when entered the transmission instruction to the POS headquarters from the input unit 11, that are sent to the POS central unit 20.

  Eventually, the POS information transmitted from the POS terminal 10 to the POS central device 20 includes customer information, product information, trouble information, sales daily report, and trouble occurrence number information. The daily sales report and the number of trouble occurrences may be created by totaling / editing customer information, product information, trouble information, and POS information received from the POS terminal 10 in the POS central apparatus 20.

Next, the operation of the clerk and the operation of the POS terminal 10 when depositing merchandise from a customer will be described with reference to the flowchart of FIG.
[Operation of POS terminal]
(1) Customer Service Processing When the POS terminal 10 is activated, first, the customer service screen 130 shown in FIG. 8A is displayed on the display unit 13 (S301). In response to this, although not shown, the store clerk inputs the person-in-charge code, and displays the person-in-charge code and the name in the person-in-charge display area 131. Subsequently, the person in charge inputs customer identification information for each visitor (S302). If the customer is a return customer, for example, the user is requested to present a usage card, and the usage card is read by a handy scanner or a card reader to input customer identification information. When the customer is a new customer, the customer identification information is input by reading the newly issued usage card. Instead of reading the use card with a handy scanner or a card reader, for example, a telephone number may be input.

  It is determined whether the customer is a new customer or a returning customer based on whether or not the inputted customer identification information has already been registered (S303). When the visitor is a new customer (Y in S303), the store clerk inputs customer information such as the customer's address, telephone number, and name (S308). When the customer is a returning customer (N in S303), the master data of the customer is read from the customer master table of the database, and the name of the customer is displayed in the customer name display area 132 of the customer service screen (S304).

(2) Display of past trouble information When trouble information is stored in the trouble information storage area 123 for the customer, the past trouble information is called (S305). If there is trouble information (Y in S305), the latest trouble information is displayed in the trouble information display area 134 of the customer service screen (S306). When the trouble information display area 134 is touched, details of past trouble information registered on the trouble information registration screen 13C in FIG. 6A are displayed in a list form on the trouble information display screen as illustrated in FIG. 6B.

  The screen position at which trouble information is displayed and the display contents are arbitrary. In a preferred embodiment, the trouble information displayed includes trouble contents and unsolved / resolved information. If unsolved, it is highlighted by red or blinking. By highlighting, the store clerk can quickly recognize that there is an unresolved trouble, and can respond to the trouble content at the beginning of customer service. In addition, the store clerk can expect to prevent recurrence in consideration of the past trouble information displayed.

  In both cases of a new customer and a re-visiting customer, for example, touching the accept button 138 or the return button 139 on the touch panel to input whether to store the product from the customer or return the product (S307). When the accept button 138 is touched, the customer information of the customer is called from the customer master table T2, and as shown in FIG. 8B, the name of the customer is displayed in the customer name display area 132 of the customer service screen 130, and the customer. When a comment is included in the information, the comment is displayed in the comment display area 133, and the usage history is displayed in the usage history display area 134. Furthermore, a product menu is called from the product menu table T1, and a menu of products that can be accepted is displayed in the product menu display area 136 (S309).

(3) Commodity custody process When the acceptance button 138 is touched (in the case of Y in S307), the merchandise custody process is performed as follows. That is, after carefully checking whether there are any problems such as stains, dirt, tears, discoloration, retirement, etc., the product information displayed in the product menu display area 136 of the customer service screen 130 is input (S309). (S310).

  Next, the store clerk asks the customer to pay in advance for the cleaning fee of the product, and when the cleaning fee is received, inputs the end of payment to the input unit (Y in S311), and the control unit temporarily stores the deposit. The product history master data is registered in the custody product history table T4 by the product information registration unit 161 (S312). Subsequently, when the store clerk inputs a deposit issuance instruction, the deposit for the product deposited by the printer 14 constituting the deposit issuing unit is issued (S313). Furthermore, if a tag printing unit is provided, a tag printed with a product identification number is issued (S314). This tag is attached to distinguish the deposited product from other products. Thereby, the merchandise custody process is completed.

(4) Product return process When the return button 139 is touched (N in S307), the product return process is performed as follows. That is, when the registration number or customer code of the deposit certificate brought by the customer is input (S315), the product is displayed in the stored product display area 137 (S316). After touching the product menu displayed in the product menu display area 136 corresponding to the product to be returned and then touching the return button 139 (S317), the fact that the product has been returned is registered and stored. The stored product history data in the product history table T4 is updated (S318). If there are other products to be returned, the input of the return product name and the update of the stored product history table (S316, S317, S318) are repeated until the return of all the products is completed.

(5) Registration of trouble information When any trouble occurs with the customer during customer service (in the case of Y in S319), the clerk confirms the trouble content with the customer and solves it, or if it is not solved For any of the above, on the trouble information registration screen 13C, trouble information such as date of trouble occurrence, clerk name or clerk code number corresponding to the trouble, trouble classification, product code, product name, trouble content, status of unsolved or resolved Is registered in the trouble information storage area 123 (S320).

  When the clerk touches the return end button displayed on the product information registration screen 13A when all items have been returned or presses a predetermined return end key on the keyboard (Y in S321), the control unit End the return process.

  The control unit 16 of the POS terminal 10 receives all the master data stored in the storage unit 12, that is, customer information, product information, and trouble information from the input unit 11 at the end of work (when Y in S322), for example. It is configured to read out based on a transmission instruction input (Y in S323) and transmit it to the POS central apparatus 20 via the communication unit 15 (S324).

When a daily sales report instruction is input from the input unit 11 of the POS terminal (Y in S325), the daily sales report generation unit 165 of the control unit 16 totals the cleaning fee received on the day in all the master data, and stores Sales daily report data including a name or store code number, a totaling date, the number of accepted customers, and a total sales amount is created (S326) and temporarily stored (S327).

  Further, the number of troubles that occurred on the day of all the master data is totaled, and trouble number data is created and temporarily stored (S328).

  When a transmission instruction is input (Y in S329), the daily sales report data and trouble occurrence number data temporarily stored are transmitted to the POS central apparatus 20 (S330).

[Configuration of POS central unit]
As shown in FIG. 10, the POS central apparatus 20 includes an input unit 21, a storage unit 22, a display unit 23, an output unit 24, a communication unit 25, and a control unit 26.

The POS central device 20 stores daily sales report data, POS information, trouble information, and trouble occurrence number data received from the POS terminal 10 of each store via the communication unit 25 in the storage unit 22, so that each store is always or as needed. The daily sales report, the number of troubles, etc. can be displayed on the display unit 23 for browsing.

  When the POS central apparatus 20 receives master data and POS information from each POS terminal 10, it uses a storage means for storing these instead of the POS terminal 10, and the stored master data, POS information, and The trouble information can be aggregated and daily sales report data and trouble occurrence number data can be created on the POS central device 20 side.

  In the preferred embodiment of the present invention, as shown in FIG. 11, trouble information can be exchanged in both directions between each POS terminal 10 and the POS central apparatus 20, and trouble information is updated by both.・ Can be updated / deleted. Then, sales information, that is, at least daily sales report, POS information, and the number of troubles can be grasped, or in addition, master data (customer information, product information, trouble information) of all customers is grasped. be able to.

  Furthermore, in a preferred embodiment of the present invention, in the POS central apparatus 20, trouble information is linked with customer data, and there is a 1: many relationship between the POS central apparatus 20 and a plurality of POS terminals.

Further, in a preferred embodiment of the present invention, by selecting the whole or a part of the collected trouble information, periodically or as needed, the trouble information occurring in one of the store other stores The stores share the trouble information with each other and display them on the display unit 13 so that all stores or all store staff can view them.

Further, in another embodiment, a POS headquarter 40 that supervises all the stores is provided as a host device of the POS central device 20, and the display unit of the computer provided in the POS headquarter 40 is illustrated in FIG. The trouble information list screen 41 is displayed so that troubles of each store can be browsed. Therefore, the POS headquarters 40 can analyze and examine the display contents, and plan and execute improvement of business performance and preventive measures for trouble occurrence.

The data of the POS headquarters 40 can be viewed by logging in from a browser, and troubles of each store and troubles of all stores can be browsed. Such mutual sharing of trouble information can effectively prevent the occurrence or increase of troubles in all stores .

  The function of the POS head office 40 may be incorporated in the POS central apparatus 20.

As described above, according to the present invention, in the cleaning industry, trouble information is well managed, and this is shared by all stores and all store clerk, thereby preventing troubles from occurring or increasing and improving customer satisfaction. It is possible to connect to.

Claims (8)

Cleaning using a POS system for the cleaning industry, which is composed of a POS central device installed in a cleaning factory or a management headquarters and a POS terminal installed in each store and connected to the POS central device via a network so as to be capable of bidirectional communication. a method of preventing trouble in the work, said running the registration and update of trouble information for each customer by the registration means of the POS terminal, the customer information from the registration means of POS terminal at the time of customer service start and their customers in time deposit products call the past trouble information, it is displayed by the display unit of the POS terminal, the trouble information, and characterized to include the information indicating which one of the least trouble contents and unresolved and resolution To prevent troubles in the cleaning industry. 2. The trouble prevention method in the cleaning industry according to claim 1, wherein the trouble information is highlighted on the display means of the POS terminal for the unsolved trouble. When creating a sales daily report data by sales daily creating means of the POS terminal, the aggregate the trouble information by POS terminals aggregator, the day of the sales daily when outputting sales daily by the output unit of the POS terminal The trouble prevention method in the cleaning industry according to claim 1, wherein the number of trouble occurrences is added. Each time the register and updating the trouble information in the POS terminal, or, when the output of sales daily report, then transmitted to the POS central unit the trouble information by the transmission means of the POS terminal, grasp the trouble information in the POS Division trouble prevention method in the cleaning industry according to any one of claims 1 to 3, characterized in that the the can. Trouble prevention method in the cleaning industry according to claim 4, the trouble information transmitted from the previous SL POS terminal accumulated by the accumulation means of the POS central unit, characterized in that it has enabled analyzed in POS Division. A POS system for a cleaning industry comprising a POS central device installed in a cleaning factory or a management headquarters, and a POS terminal installed in each store and connected to the POS central device via a network so as to be capable of bidirectional communication. ,
The POS central device has storage means for storing customer information and trouble information received from the POS terminal, and transmission means for distributing the stored information to each POS terminal ,
The POS terminal is inputted with customer identification information including customer identification information, product information and trouble information, registration means for registering inputted customer information, product information and trouble information, and customer identification information. sometimes, and a table Shimesuru display means trouble information registered in correspondence with the user identification information,
A POS system for a cleaning business , characterized in that the trouble information includes at least information indicating trouble contents and unsolved / solved information . 7. The POS system for a cleaning business according to claim 6, wherein the POS terminal includes a transmission unit that transmits customer information and trouble information registered in the registration unit to a POS central apparatus . 8. The POS system for a cleaning business according to claim 6 or 7, wherein the POS terminal has a counting means for counting the number of trouble occurrences at the time of daily sales report creation .

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