JP4921901B2 - Reservation management system, reservation management method and reservation management program - Google Patents

Description

  The present invention relates to a reservation management system, a reservation management method, and a reservation management program for managing reservations for items such as library collections.

  When using various services, it may be necessary to wait in turn when it is busy. For this reason, reservation systems such as a system that can specify a time for receiving a service and a system that manages waiting for a turn are being studied. For example, various books can be borrowed at a library, but it is necessary to make a reservation when a desired book is rented. In this case, the reservation person waits for the lending order. Then, when the book that has been lent out is returned and the reservation order has come, the desired book can be borrowed.

In addition, a library information management system that allows users to receive materials at the user's nearest library once the user makes a reservation for the desired materials, and simplifies the lending / returning processing of the materials is also being considered. (See Patent Document 1). In this library information management system described in this document, when managing materials that are distributed in multiple libraries, materials stored in multiple libraries based on the library information specified by the user and the library information received. Identify the materials that can be lent out the earliest. And, it is configured to register in the reservation management database common to a plurality of libraries as reservation data for which the specified rental materials, the library holding the loaned materials and the information of the library receiving the materials are being requested. Has been.
Japanese Patent Laying-Open No. 2006-11835 (FIGS. 6 to 8)

  Even in the above-described library information management system, when a plurality of reservations are made for the same collection, the collections are lent out in the order of reservation. However, even when a reservation is made, the situation of the reservation person changes while waiting for the turn, and there is a case where it is desired to adjust the time for receiving the collection. For example, when it is not possible to secure time for reading a borrowed book, it may be desired to postpone the reservation order. In addition, when a plurality of books are reserved, there may be a case where reading time cannot be secured because the turn has come around at the same time. In the case of a series product (for example, the first part and the second part), it may be desired to borrow in that order. Thus, there is a need to adjust the timing of service use.

  When changing the timing of borrowing in this way, it is possible to cancel the reservation once and re-book it again, but if there are many other reservations, the order will be the last Therefore, the convenience of the user cannot be ensured.

  The present invention has been made in view of the above-described problems, and an object of the present invention is to provide a reservation management system, a reservation management method, and a reservation management program that can improve user convenience for reservation.

In order to solve the above-mentioned problem, the invention according to claim 1 is the reservation data associating the item identifier for specifying the reservable item with the user identifier for specifying the user who reserved the item. a reservation data storage means for storing, and order management data storage means with respect to identification information of each reservation data for each item, and stores the order management data associated rank identification data for identifying the reservation order, the same utilization Related reservation data storage means for registering data relating to the reservation priority for specifying the item of the advance reservation identifier and the item of the subsequent reservation identifier in the person's reservation data, and a management computer connected to the user terminal A system for managing user reservations, wherein the management computer obtains the interest obtained from the user terminal. Identifier and based on the item identifier, acquires a rank specified data stored in the reservation data storage means, and generates screen data for displaying the current reservation order of the user for the item of the item identifier, When the reservation status confirmation means to be transmitted to the user terminal and the reservation order change request including the data relating to the desired change order for lowering the reservation order from the user terminal are received, the reservation order of the user is Reservation order change means for changing to a reservation order corresponding to the desired change order and recording in the order management data storage means, and an item for subsequent reservation based on a subsequent reservation identifier stored in the related reservation data storage means The reservation order of the items of the advance reservation based on the advance reservation identifier stored in the related reservation data storage means If the reservation order of the item of the subsequent reservation identifier is ahead of the reservation order of the item of the preceding reservation identifier associated with the subsequent reservation identifier, the item is reserved in advance. The gist is provided with means for changing the reservation order of the item of the subsequent reservation identifier so that the reservation order of the item of the subsequent reservation identifier as the identifier is later than the reservation order of the item .

Invention according to claim 2, in the reservation management system according to claim 1, wherein the reservation order changing means, when receiving the reservation order change request from said user terminal, the current reservation order, the Order management data up to the reservation order corresponding to the desired change order is acquired from the order management data storage means, and the reservation order of these order management data is incremented one by one and stored in the user's order management data. The gist is to record the reservation order corresponding to the desired change order as the reservation order .

According to a third aspect of the present invention, in the reservation management system according to the first aspect, the order management data storage means includes subsequent reservation identification information for specifying a next reservation as data for specifying a reservation order. When the reservation order change means receives the reservation order change request from the user terminal, the reservation order change means performs the first order management data corresponding to the change order and the reservation order change request. The second order management data in which the reservation identification information of the user order management data is recorded as the subsequent reservation identification information, and the third order management data of the user who made the reservation order change request, Extracted from the order management data storage means, records subsequent reservation identification information of the third order management data as subsequent reservation identification information of the second order management data, and records the third order management. The subsequent reservation identification information of the first order management data is recorded as the subsequent reservation identification information of the data, and the reservation identification information of the third order management data is used as the subsequent reservation identification information of the first order management data. The gist is to record.

The invention according to claim 4 is a reservation data storage means for storing reservation data in which an item identifier for specifying an item that can be reserved and a user identifier for specifying a user who has reserved this item are associated with each other; Order management data storage means for storing order management data in which order specifying data for specifying the reservation order is associated with the identification information of each reservation data in each item, and in the reservation data of the same user, Using a reservation management system comprising related reservation data storage means for registering data relating to a reservation priority for specifying an item and an item of a subsequent reservation identifier, and a management computer connected to the user terminal A method for managing a reservation of a user, wherein the management computer acquires a user identity acquired from the user terminal. Based on Kooyobi item identifier, the reservation acquires the stored ranking specific data in the data storage means, and generates screen data for displaying the current reservation order of the user for the item of item identifiers, the When a reservation status confirmation step to be transmitted to the user terminal and a reservation order change request including data relating to a desired change order for lowering the reservation order from the user terminal are received, the reservation order of the user is Reservation order change stage for changing to the reservation order corresponding to the desired change order and recording it in the order management data storage means, and the subsequent reservation item based on the subsequent reservation identifier stored in the related reservation data storage means The reservation order is specified, and the reservation order of the items of the advance reservation is specified based on the advance reservation identifier stored in the related reservation data storage means. And, if the reservation order of the item of the subsequent reservation identifier is ahead of the reservation order of the item of the preceding reservation identifier associated with the subsequent reservation identifier, And executing the step of changing the reservation order of the item of the subsequent reservation identifier so that the reservation order of the item of the subsequent reservation identifier is later than the reservation order of the item .

The invention according to claim 5 is a reservation data storage means for storing reservation data in which an item identifier for specifying an item that can be reserved and a user identifier for specifying a user who has reserved this item are associated with each other; Order management data storage means for storing order management data in which order specifying data for specifying the reservation order is associated with the identification information of each reservation data in each item, and in the reservation data of the same user, Using a reservation management system comprising related reservation data storage means for registering data relating to a reservation priority for specifying an item and an item of a subsequent reservation identifier, and a management computer connected to the user terminal A program for managing a reservation of a user, wherein the management computer is acquired from the user terminal. Identifier and based on the item identifier, the acquired the stored ranking specific data in the reservation data storage means, and generates screen data for displaying the current reservation order of the user for the item of item identifiers, the use The reservation status confirmation means to be transmitted to the user terminal, and when the reservation order change request including the data related to the change order for lowering the reservation order is received from the user terminal, the reservation order of the user is changed. Reservation order changing means for changing to a reservation order corresponding to a desired order and recording in the order management data storage means, reservation order of items for subsequent reservation based on subsequent reservation identifiers stored in the related reservation data storage means And specifying the reservation order of the items of the advance reservation based on the advance reservation identifier stored in the related reservation data storage means. And the reservation order of the item of the subsequent reservation identifier precedes the reservation order of the item of the preceding reservation identifier associated with the subsequent reservation identifier. The gist of the invention is to make the reservation order of the item of the subsequent reservation identifier function as means for changing the reservation order of the item of the subsequent reservation identifier so that the reservation order of the item is later than the reservation order of the item .

(Function)
According to the invention described in claim 1, 4 or 5 , the rank specifying data stored in the reservation data storage means is acquired based on the user identifier and the item identifier acquired from the user terminal, and the item identifier item Screen data for displaying the current priority order of the user is generated and transmitted to the user terminal. And when the reservation order change request including the data regarding the change desired order for lowering the reservation order is received from the user terminal, the priority order of the user is changed from the current priority order to the change priority order. To the order management data storage means. The user can change his / her reservation order to a desired order after the present. Thereby, the user can set a reservation at a convenient timing according to his / her convenience, and the convenience can be improved.

  According to the invention described in claim 2, the priority of the order management data is incremented one by one, and the priority corresponding to the desired change order is recorded as the priority stored in the order management data of the user. The user's reservation order can be lowered.

  According to the third aspect of the invention, the subsequent management identification information for specifying the next reservation is recorded in the order management data storage means as the data for specifying the priority order. The reservation order changing means, when receiving a reservation order change request from the user terminal, the first order management data corresponding to the desired change order and the order management of the user who made the reservation order change request The second order management data in which the data reservation identification information is recorded as the subsequent reservation identification information and the third order management data of the user who has made the reservation order change request are received from the order management data storage means. Extract. The reservation order changing means records the subsequent reservation identification information of the third order management data as the subsequent reservation identification information of the second order management data, and the subsequent reservation identification information of the third order management data The subsequent reservation identification information of the first order management data is recorded, and the reservation identification information of the third order management data is recorded as the subsequent reservation identification information of the first order management data. Thereby, the reservation order of the user can be changed efficiently only by changing the subsequent reservation identification information of the first, second and third order management data.

According to the present invention , the management computer specifies the reservation order of the advance reservation data based on the identification information of the advance reservation data stored in the related reservation data storage means. Further, the reservation order of the subsequent reservation data is specified based on the identification information of the subsequent reservation data stored in the related reservation data storage means. Then, the priority order of the subsequent reservation data is changed so that the reservation order of the subsequent reservation data is later than the reservation order of the preceding reservation data. Thereby, related items can be obtained in a predetermined order.

  According to the present invention, by making it possible to change the order of reservations, it is possible to provide a timely reservation service and improve user convenience.

  Hereinafter, an embodiment embodying the present invention will be described with reference to FIGS. The present embodiment assumes a reservation management system applied to a library system that manages reservations of library books as items that can be reserved.

  The library system 20 of this embodiment is connected to the user terminal 10 via a network such as the Internet, and transmits and receives data to and from the user terminal 10. The user terminal 10 is a computer terminal used by a user who uses a library, and includes a display, a keyboard, and a pointing device. A search screen, a reservation screen, and the like are displayed on the display. The keyboard and pointing device are used to specify the order of reservation and to input search conditions for searching collections.

  The library system 20 includes a management computer 21. The management computer 21 is used to carry out library operations such as lending and reservation for books such as books held by the library. The management computer 21 includes a CPU, a RAM, a ROM, and the like (not shown), and performs processing described later (processing including a reservation status confirmation stage and a reservation order change stage). Then, by executing the reservation management program for this purpose, the management computer 21 functions as a reservation status confirmation unit, a reservation order change unit, and the like. Accordingly, the management computer 21 functions as a reservation processing unit 210, a user authentication processing unit 211, a reservation status confirmation unit 212, a reservation order changing unit 213, a lending processing unit 216, and a return processing unit 217.

  The management computer 21 includes a user data storage unit 22, a reservation data storage unit 23 as a reservation data storage unit, a reservation order management data storage unit 24 as a sequence management data storage unit, a lending management data storage unit 25, and a library database 30. Is connected.

  As shown in FIG. 2, the user data storage unit 22 stores user data 220 relating to users who can use the library. This user data 220 is recorded when a use registration application is made. The user data 220 includes data relating to a user identifier, a user name, a contact address, and a password.

  In the user identifier data area, data relating to the user identifier for specifying the user is recorded. This user identifier data is recorded as barcode data on a user card used when the user lends the library.

In the name data area, data relating to the name of the user is recorded.
In the contact data area, data relating to the contact information of the user is recorded. As the user contact information, a telephone number, an address, an e-mail address, or the like is used.
Password data used for authenticating the user is recorded in the password data area.

  On the other hand, as shown in FIG. 3, reservation data 230 is recorded in the reservation data storage unit 23. The reservation data 230 is recorded when a reservation process is performed using the user terminal 10. The reservation data 230 includes data relating to a reservation identifier, a collection identifier as an item identifier, a user identifier, and a reservation date.

In the reservation identifier data area, data related to an identifier (reservation data identification information) for specifying each reservation is recorded.
In the collection identifier data area, data related to the collection identifier for specifying the reserved collection is recorded.

In the user identifier data area, data relating to the user identifier for specifying the reserved user is recorded.
In the reservation date data area, data relating to the date (reservation date) on which the reservation process is performed is recorded.

  Further, as shown in FIG. 4, the reservation order management data storage unit 24 includes the head specifying data for specifying the head reservation and the order specifying data for specifying the priority order for the identification information of the reservation data. (Reservation order management data 240) is recorded. The head specifying data is data having a data area for recording a flag for specifying the head and a reservation identifier at the head. This head specifying data is stored when the first reservation data 230 is registered for the collection. In the reservation order management data 240, when the reservation data 230 is recorded in the reservation data storage unit 23, data corresponding to the reservation is generated and registered. The reservation order management data 240 includes data related to a reservation identifier and a subsequent reservation identifier.

  In the reservation identifier data area, data relating to a reservation identifier for specifying a reservation for this book is recorded. The reservation data 230 recorded in the reservation data storage unit 23 can be specified by the reservation identifier.

  In the subsequent reservation identifier data area, data relating to a reservation identifier for specifying the next reservation of this reservation is recorded. In the present embodiment, the reservation identifier recorded in the subsequent reservation identifier data area functions as subsequent identifier information. Further, when another reservation is made for the reserved book, the data is recorded in the subsequent reservation identifier data area before the new reservation order management data 240 is registered. Therefore, no data is recorded in the subsequent reservation identifier data area of the last reservation order management data 240.

  Furthermore, as shown in FIG. 5, the lending management data storage unit 25 records lending management data 250 used for managing lending in the library. The lending management data 250 is recorded when a reserved book becomes available for lending or when a book is lent. The lending management data 250 includes data related to a collection identifier, a user identifier, a reserved collection securing date, a lending date, and a return date.

In the collection identifier data area, data related to collections to be lent are recorded.
In the user identifier data area, data relating to a user identifier for specifying a user who wishes to lend the collection is recorded.

In the reserved collection securing date data area, the date when the book is ready for lending by securing the collection for lending is recorded.
In the lending date data area, data relating to the date on which the book was lent is recorded.
In the return date data area, data relating to the date on which this book was returned is recorded.

  The collection database 30 stores collection management data related to books and magazines held by the library. The collection management data is recorded when a book or magazine is accepted by the library as a collection and the book information is registered by an operation using a business terminal.

  The collection management data includes bibliographic data related to the collection. This bibliographic data includes data relating to the title of this book, author information, publisher, year of publication, summary, and book identifier.

  In the title data area, data relating to the title of this collection is recorded. In the author information data area, data related to the author of this collection is recorded. In the publisher data area, data relating to the name of the person who published this book is recorded. In the publication year data area, data relating to the date of publication of this collection is recorded. Data related to the outline of the contents of this collection is recorded in the outline data area.

  In the collection identifier data area, data relating to an identifier for specifying the collection is recorded. As this collection identifier, for example, ISBN (International Standard Book Number) may be used. This collection identifier is recorded as barcode data on a collection label attached to the collection.

  Furthermore, the library system 20 is connected to a business terminal (not shown) used by the librarian for business. This business terminal is a computer terminal provided with a bar code reader, a display, a keyboard, and a pointing device. The bar code reader reads data from a bar code displayed on the user card or a bar code affixed to the collection. Thus, the business terminal reads the user number data from the barcode on the user card via the barcode reader, and also reads the collection identifier data from the barcode on the collection label and transmits it to the library system 20. On the display, there are displayed, for example, a collection of books used for lending and reservation, and data related to users who have received business services from the library. Keyboards and pointing devices are used when librarians perform various information input operations.

  Next, processing in the library system 20 described above will be described with reference to FIGS. Here, a search process, a reservation request process, a reservation order change process, a lending process, and a return process will be described in this order.

(Search process)
First, the user searches whether or not the desired collection is in the library. Specifically, the user connects the user terminal 10 to the library system 20. Thereby, the user terminal 10 acquires the menu screen data from the library system 20 and displays the menu screen on the display. This menu screen includes a search item button for searching the library collection, a reservation confirmation item button for checking the status of the collection reserved by the user, and the like.

  Here, the user selects a search item button on the menu screen. Thereby, the user terminal 10 acquires search menu screen data from the library system 20, and displays the search screen 500 shown in FIG. 6 on a display. The search screen 500 includes a search condition input field and a search execution button. Here, the user inputs search condition information (title, author, etc.) regarding the book to be searched in the search condition input field, and selects a search execution button. Thereby, the user terminal 10 transmits the search condition information input in the search condition input field to the library system 20.

The management computer 21 of the library system 20 that has received the search condition information uses the collection database 30 to extract the collection management data of the collection that matches the search condition information. Then, search result screen data for displaying a list of collection information included in the collection management data is generated and transmitted to the user terminal 10. A search result screen 510 is displayed on the display of the user terminal 10 that has received this data.

  In this search result screen 510, information related to the book that is searched based on the search condition information is displayed. Further, in each collection information displayed on the search result screen 510, a detail button for displaying detailed information such as a lending status and a reservation status is displayed in association with each collection.

Here, when a user selects a detailed button of a desired book, the user terminal 10 transmits a book identifier of the book corresponding to the selected detail button to the library system 20.
In this case, the management computer 21 of the library system 20 extracts the collection management data having the received collection identifier from the collection database 30 and generates detailed screen data related to this collection. Furthermore, the management computer 21 uses the lending management data storage unit 25 to search for lending management data 250 that includes this collection identifier and for which return date data is not recorded. Further, the management computer 21 uses the reservation data storage unit 23 to search for the reservation data 230 including the received collection identifier. Here, if the reservation data 230 can be extracted, the number of the extracted reservation data 230 is counted.

  When the corresponding lending management data 250 or reservation data 230 is extracted (that is, when lending is in progress), the management computer 21 includes reservation request button data in the detailed screen data. Further, when the reservation data 230 is extracted, the management computer 21 includes the counted number of the reservation data 230 as data on the number of reservations in the detailed search result screen data. Then, the management computer 21 transmits the generated detailed search result screen data to the user terminal 10.

  The user terminal 10 that has received the detailed search result screen data displays the detailed search result screen 550 of FIG. 6 on the display. This detailed search result screen 550 includes bibliographic information such as the title and author name of the selected book, and various selection buttons for requesting copying or purchasing. Further, the detailed search result screen 550 includes the number of reservations and a reservation request button 560.

(Reservation request processing)
Here, when a desired book is lent out, this book can be reserved. When performing the reservation process, the user uses a password registered in the user data 220.

  Specifically, when the collection is lent out, the reservation request process is performed by selecting a reservation request button 560 included in the detailed search result screen 550. When the reservation request button 560 is selected, the user terminal 10 transmits a reservation request to the library system 20. The reservation request includes data related to the collection identifier of the collection displayed on the detailed search result screen 550.

  Upon receiving the reservation request, the user authentication processing unit 211 of the management computer 21 transmits the login screen data to the user terminal 10 to display the login screen 600 of FIG. 7 on the display. The login screen 600 includes an input field for inputting a user identifier and a password, and a login button.

  Here, the user inputs his / her user identifier and password and selects a login button. As a result, the user terminal 10 transmits a reservation request including data relating to the user identifier and the password to the library system 20.

Then, the management computer 21 of the library system 20 records the reservation data 230 in the reservation data storage unit 23. Specifically, the user authentication processing means 21 of the management computer 21
1 extracts user data 220 that matches the received user identifier and password from the user data storage unit 22. When the user data 220 cannot be extracted, the user authentication processing unit 211 notifies the user terminal 10 that the user authentication cannot be performed.

  When user authentication is completed in the user authentication processing unit 211, the reservation processing unit 210 assigns a reservation identifier to the received reservation request and records it in the reservation identifier data area of the reservation data 230. Further, the reservation processing unit 210 records the data relating to the previously received collection identifier in the collection identifier data area of the reservation data 230.

  In addition, the reservation processing unit 210 records data related to the user identifier specified by the user authentication in the user authentication processing unit 211 in the user identifier data area of the reservation data 230. In addition, data related to the date on which the reservation request is received is recorded in the reservation date data area of the reservation data 230.

  Furthermore, the management computer 21 records the reservation order management data 240 in the reservation order management data storage unit 24. Specifically, the reservation processing unit 210 searches for other reservation data 230 having a collection identifier. If the search cannot be performed, the reservation processing unit 210 generates head specifying data and reservation order management data 240 indicating the first reservation. Specifically, the flag that specifies the head and the data that associates the assigned reservation identifier with each other are recorded in the reservation order management data storage unit 24. Further, the assigned reservation identifier data is recorded in the reservation identifier data area, and the reservation order management data 240 in which no data is recorded in the subsequent reservation identifier data area is recorded in the reservation order management data storage unit 24.

  On the other hand, when the other reservation data 230 can be searched, the reservation processing unit 210 stores data in the subsequent reservation identifier data area from the reservation order management data storage unit 24 based on the reservation identifier of the searched reservation data 230. The reservation order management data 240 in which no is recorded is extracted. Then, the assigned reservation identifier is recorded in the subsequent reservation identifier data area of the reservation order management data 240. Further, the assigned reservation identifier data is recorded in the reservation identifier data area, and reservation order management data 240 in which no data is recorded in the subsequent reservation identifier data area is generated and recorded in the reservation order management data storage unit 24. As a result, the current reservation is registered at the end of the reservation order. Then, the reservation processing unit 210 transmits data indicating that the reservation is completed to the user terminal 10 and displays the data on the display of the user terminal 10.

(Reservation order change process)
Next, processing when the user changes the reservation order will be described. As described above, when another user makes a reservation for the same book after making a reservation, the other user's reservation is entered after the user. In this case, in this embodiment, the user is configured to be able to change his / her reservation order behind the current order.

  Even when changing the reservation order, the user connects the user terminal 10 to the library system 20. Then, the user terminal 10 acquires menu screen data from the library system 20 and displays the menu screen on the display. Here, the reservation confirmation item button displayed on the menu screen is selected. In this case, the user terminal 10 transmits a reservation confirmation request to the library system 20.

The management computer 21 of the library system 20 first performs user authentication processing. Specifically, the user authentication processing unit 211 of the management computer 21 transmits login screen data to the user terminal 10 to display the login screen 600 of FIG. 7 on the display. Here, when the user inputs his / her user identifier and password and selects a transmission button, the user terminal 10 transmits the input user identifier and password data to the library system 20.

  Then, the user authentication processing unit 211 extracts from the user data storage unit 22 user data 220 in which the received user identifier and password match. When the user data 220 cannot be extracted, the user authentication processing unit 211 notifies the user terminal 10 that the user authentication cannot be performed.

  If the user data 220 can be extracted, the user authentication is completed. In this case, the management computer 21 acquires data related to the user reservation. Specifically, the reservation status confirmation unit 212 of the management computer 21 extracts the reservation data 230 including the user identifier of the user from the reservation data storage unit 23. The reservation order management data 240 in which the reservation identifier included in the reservation data 230 is recorded in the reservation identifier data area is extracted.

  Next, the management computer 21 generates reservation status information for the book reserved by the user. Specifically, the reservation status confirmation unit 212 extracts the reservation identifier recorded in the subsequent reservation identifier data area of the extracted reservation order management data 240 and the reservation order management data 240 recorded in the reservation identifier data area. To do. Then, the reservation identifier recorded in the subsequent reservation identifier data area of the extracted reservation order management data 240 is extracted, and the reservation order management data 240 recorded in the reservation identifier data area is extracted. In this way, the process of extracting the reservation order management data 240 in which the reservation identifier of the extracted reservation order management data 240 is recorded in the subsequent reservation identifier data area is the last process in which no data is recorded in the subsequent reservation identifier data area. Repeat until the reservation order management data 240 is extracted. Furthermore, the reservation status confirmation unit 212 counts the extracted reservation order management data 240 and acquires data related to the number of reservations after the user's reservation.

  The reservation status confirmation unit 212 extracts the reservation order management data 240 in which the extracted user reservation identifier is recorded in the subsequent reservation identifier data area, and the reservation order in which the extracted reservation identifier is recorded in the subsequent reservation identifier data area. Management data 240 is extracted. In this way, the process of extracting the reservation order management data 240 in which the extracted reservation identifier data is recorded in the subsequent reservation identifier data area is repeated until the reservation order management data 240 cannot be extracted. Then, the reservation status confirmation unit 212 counts the extracted reservation order management data 240 and acquires data related to the number of reservations before the user.

  Next, the management computer 21 generates reservation status screen data based on the acquired data. Specifically, the reservation status confirmation unit 212 of the management computer 21 acquires the collection management data including the collection identifier recorded in the extracted reservation data 230 from the collection database 30. Then, the reservation status confirmation unit 212 generates reservation status screen data including information related to the collection based on the collection management data. Furthermore, the reservation status screen data includes data relating to the user's reservation order and the number of people who have made reservations after the user. Then, the reservation status confirmation unit 212 transmits the generated reservation status screen data to the user terminal 10.

  In this case, a reservation status screen 700 shown in FIG. 7 is displayed on the display of the user terminal 10. This reservation status screen 700 displays collection information such as a collection title and collection identifier, a check box for changing or canceling a reservation, reservation information such as the number of reservations before and after and a reservation number as a reservation identifier. The Furthermore, on this reservation status screen 700, a reservation cancel button and a reservation order change button 710 are displayed.

Here, if the user wishes to change the reservation order,
Select the check box of the book whose reservation is to be changed, and select the reservation order change button 710. Thereby, the user terminal 10 transmits a reservation order change request to the library system 20. This reservation order change request includes data related to the collection identifier of the collection selected on the reservation status screen 700.

  Receiving the reservation order change request, the reservation status confirmation means 212 generates icon data for displaying the user's reservation order in correspondence with the user's reservation order and the number of reservations after the user. Then, the reservation order change screen data including the icon data is generated and transmitted to the user terminal 10.

  The user terminal 10 that has received the reservation order change screen data displays a reservation order change screen 800 shown in FIG. 8 on the display. The reservation order change screen 800 displays the title of each book, the number of books reserved and the order of users. Furthermore, the reservation order change screen 800 displays icons (open square marks and rhombuses) indicating the reservation order of collections. In FIG. 8, the white square icon is an other person reservation icon indicating the reservation of the other person, and the black rhombus icon is a user reservation icon indicating the reservation order of the user.

These other person reservation icons and user reservation icons are displayed side by side in a row so as to indicate the order.
Furthermore, the other person reservation icon is recorded in association with the order data, and can be selected so that the reservation order can be changed. In addition, each icon holds data relating to the user's reservation identifier for each collection.

The other person reservation icon before the user reservation order is displayed in an inactive state so that it cannot be selected.
Further, the reservation order change screen 800 displays a determination button for confirming the changed order.

  Here, when changing the reservation order, a desired reservation order icon is selected using a pointing device. When the selected icon is later than the current reservation order, the user terminal 10 changes the icon of the selected reservation order to an icon indicating the position of the user. For example, the reservation order change screen 850 of FIG. 8 shows a screen after the collection of the title “XX story” and the collection of the title “ΔΔ Gakuin” are changed to the fourth reservation order, respectively.

  When the reservation order change is determined, the determination button on the reservation order change screen 850 is selected. In this case, the user terminal 10 transmits a reservation order change request to the library system 20. This reservation order change request includes data related to the reservation identifier associated with the icon changed on the reservation order change screen 850 and the order (requested change order) of the selected other person reservation icons.

Receiving the reservation order change request, the management computer 21 performs reservation order change processing. In this order changing process, first, the reservation order changing means 213 acquires the first reservation order management data 240 corresponding to the desired change order. Specifically, the reservation order changing unit 213 acquires a collection identifier based on the reservation identifier acquired from the user terminal 10, and extracts reservation data 230 including the collection identifier. Further, the reservation order management data 240 including the reservation identifier of the extracted reservation data 230 is extracted. Then, the reservation order management data 240 that uses the reservation identifier recorded in the data in the subsequent reservation identifier data area as the data in the reservation identifier data area is sequentially specified. In this specifying process, the reservation order management data 240 is counted, and the reservation order management data 240 (hereinafter referred to as the first order number) that has become the count corresponding to the desired change order.
Is called reservation order management data 240. ).

  Furthermore, the reservation order changing unit 213 stores the reservation identifier acquired from the user terminal 10 in the subsequent reservation identifier data area and the reservation identifier data area, respectively. The order management data 240 is extracted.

  Next, the reservation order changing unit 213 records the subsequent reservation identifier of the third reservation order management data 240 in the subsequent reservation identifier data area of the second reservation order management data 240. When the second reservation order management data 240 cannot be extracted, since the user's reservation is at the head of the reservation, the subsequent reservation of the third reservation order management data 240 is placed in the reservation identifier data area of the head specific data. Record the identifier. In this case, the reservation identifier included in the head specifying data functions as subsequent reservation identification information of the second order management data.

  Further, the subsequent reservation identifier data of the first reservation order management data 240 is recorded in the subsequent reservation identifier data area of the third reservation order management data 240. Furthermore, the reservation order changing unit 213 records the reservation identifier of the third reservation order management data 240 in the subsequent reservation identifier data area of the first reservation order management data 240. As a result, the user's order becomes the desired order of change.

(Lending process)
Next, a process for lending will be described. There are cases where the user borrows a book on the bookshelf and borrows a reserved book. In any case, the librarian who has received the loan request from the user performs the operation of reading the barcode of the user card using the barcode reader of the business terminal. Thereby, the business terminal acquires the user identifier data of the user from the barcode of the user card, and transmits it to the library system 20.

  In this case, the management computer 21 executes a reservation confirmation search process. Specifically, the lending processing means 216 of the management computer 21 searches the lending management data 250 in which the reserved collection securing date is recorded for this user identifier.

  When the user borrows a book on the bookshelf, it is not a reserved book, so the corresponding lending management data 250 cannot be extracted in the reservation confirmation search process. Therefore, new lending management data 250 is set. The librarian uses a bar code reader to read the bar code on the book label attached to the book. Thereby, the business terminal acquires the collection identifier data of the collection from the barcode of the collection label attached to the collection to be lent and transmits it to the library system 20.

  The lending processing means 216 of the library system 20 records the lending management data 250 having the user identifier and the collection identifier in the lending management data storage unit 25, and records the date at this time in the lending date data area.

  On the other hand, when the corresponding lending management data 250 is extracted in the reservation confirmation search process, a display indicating that the reserved collection can be lent is displayed on the display of the business terminal. The librarian who has confirmed this display obtains the book reserved by the user from the reserved book storage location and reads the barcode on the book label attached to the reserved book.

  If the collection for which the collection identifier has been acquired is a reserved collection, the lending processing means 216 of the management computer 21 extracts the lending management data 250 having the acquired user identifier and collection identifier. Then, the current date is recorded in the lending date data area of the lending management data 250.

  Furthermore, the management computer 21 performs a reservation order update process by lending. Here, the lending processing unit 216 extracts the head specific data from the reservation order management data storage unit 24, and extracts the reservation order management data 240 having the reservation identifier of the head specific data. Then, the lending processing unit 216 records the data recorded in the subsequent reservation identifier data area of the next reservation order management data 240 extracted in the subsequent reservation identifier data area of the first reservation order management data 240. Thus, the reservation order is advanced by the lending process.

(Return processing)
Next, the return process when the rented library is returned will be described.
When the collection is returned, the librarian reads the barcode on the collection label affixed to the collection using the barcode reader of the business terminal. In this case, the business terminal acquires collection identifier data from the barcode of the collection label and transmits it to the library system 20. Thereby, the management computer 21 of the library system 20 acquires the data regarding the collection identifier of the returned collection from the business terminal. Then, the return processing means 217 of the management computer 21 specifies the rental management data 250 including the acquired collection identifier. Next, the date of acquisition of the collection identifier is recorded in the return date data area of the lending management data 250.

  Next, the return processing unit 217 generates new lending management data 250 and records it in the lending management data storage unit 25. Here, first, the return processing means 217 specifies the first reservation for this collection. Specifically, the reservation data 230 including the acquired collection identifier is extracted from the reservation data storage unit 23. Further, the head specifying data is extracted from the reservation order management data storage unit 24 using the reservation identifier of the extracted reservation data 230, and the first reservation data 230 is specified from the head specifying data. Then, the user identifier and collection identifier of the specified reservation data 230 are recorded in the lending management data 250. In addition, data related to the current date is recorded in the reserved book securing date data area.

  Further, the return processing means 217 extracts the user data 220 that matches the user identifier from the user data storage unit 22 and acquires the contact data of the user. Then, the return processing means 217 displays on the display of the business terminal an instruction to the librarian to notify the user that the reserved book has been secured. Based on this instruction, the user who reserved the book is contacted.

According to this embodiment, the following effects can be obtained.
In this embodiment, the reservation status confirmation unit 212 acquires the collection management data including the collection identifier recorded in the extracted reservation data 230 from the collection database 30. Furthermore, the reservation status confirmation unit 212 extracts the reservation data 230 and extracts the reservation order management data 240 using the reservation identifier. Thereby, it is possible to specify the reservation status of others in the book book reserved by the user.

In this embodiment, the reservation status confirmation unit 212 that has received the reservation order change request corresponds to the number of reservations before and after calculated from the number of the extracted reservation order management data 240, and indicates the reservation of others indicating the reservation of others. An icon and a user reservation icon indicating the reservation order of the user are generated. Then, reservation order change screen data including this icon is generated. The other person reservation icon is recorded in association with the order data, and can be selected so that the reservation order can be changed. When the determination button on the reservation order change screen 850 is selected, the user terminal 10 transmits a reservation order change request to the library system 20. This reservation order change request includes a reservation identifier associated with the icon changed on the reservation order change screen 850 and data related to the order of the selected other person reservation icon. Thereby, the reservation order of the reservation order management data 240 recorded in the reservation order management data storage unit 24 can be changed, and the time when the user receives the collection can be adjusted. For example, when it is not possible to secure time for reading a borrowed book, it may be desired to postpone the reservation order. In addition, when a plurality of books are reserved, there may be a case where reading time cannot be secured because the turn has come around at the same time. In the case of a series product, there are cases where it is desired to borrow in that order. It is possible to meet the need to coordinate the timing of borrowing books from such libraries.

  In the present embodiment, the reservation order change screen 850 is configured such that the other person reservation icon before the user reservation order is displayed in an inactive state so that it cannot be selected. Thereby, it is possible to prevent the reservation order from being arbitrarily advanced.

  In the present embodiment, the management computer 21 that has received the reservation order change request records the subsequent reservation identifier of the third reservation order management data 240 in the subsequent reservation identifier data area of the second reservation order management data 240. Further, the subsequent reservation identifier of the first reservation order management data 240 is recorded in the subsequent reservation identifier data area of the third reservation order management data 240. Furthermore, the reservation identifier of the third reservation order management data 240 is recorded in the subsequent reservation identifier data area of the first reservation order management data 240. As a result, it is not necessary to change other data only by changing the subsequent reservation identifier of the first, second, and third reservation order management data 240, so that the reservation order can be changed efficiently. .

  In the present embodiment, the reservation order change screen 800 displays the number of reservations and the order of users for each collection booked by the user. That is, the other person reservation icon and the user reservation icon are displayed side by side in a line. This makes it possible to adjust the timing of borrowing books while considering the reservation status of other users even when a plurality of books are reserved or when a series is reserved.

Moreover, you may change the said embodiment as follows.
In the above embodiment, the head specific data is stored in the reservation order management data storage unit 24. However, the head specific data may be recorded in the collection database 30 in association with the collection. In this case, the order of reservation can be specified from the collection database 30 based on the collection identifier.

In the above embodiment, the reservation management system applied to the library system that manages the library book reservation is assumed, but the change of the reservation order is not limited to this.
In the above embodiment, the reservation order management data storage unit 24 stores the reservation identifier and the subsequent reservation identifier that specifies the next reservation identifier of this reservation in association with each other. Then, the management computer 21 that has received the reservation order change request changes the reservation order of the user by changing the subsequent reservation identifier of the first, second, and third reservation order management data 240. Instead, the reservation order at that time may be stored in the reservation order management data storage unit 24 in association with the reservation identifier. In this case, the management computer 21 that has received the reservation order change request extracts the reservation order management data 240 including the acquired reservation identifier from the reservation order management data storage unit 24. Then, the reservation order included in the reservation order change request is updated and recorded in the reservation order data area of the reservation order management data 240. Further, in this case, a numerical value other than an integer may be recorded in the reservation order data area.

Specifically, the management computer 21 that has received the reservation order change request reserves the book related to this collection with respect to the desired change order number (first priority order) in the reservation order (request change order) included in the reservation order change request. In the order management data 240, the next adjacent order number (second priority order) of the next highest reservation order is specified. Then, a numerical value between the desired change order number and the next adjacent order number is calculated, and this numerical value is recorded in the reservation order data area of the reservation order management data 240.

  For example, it is assumed that the order numbers “1”, “2”, “3”, “4”, and “5” are recorded in the reservation order of each reservation order management data 240. Here, when the user of the reservation order “1” desires to change to “4”, the management computer 21 receives “4” as the order of desired change. In this case, the change desired rank number “4” corresponding to the change desired rank “4” and the next adjacent rank number “5” are acquired, and a numerical value between the rank numbers “4” and “5” (for example, “4.5”) is calculated. The numerical value “4.5” is recorded in the reservation order data area of the reservation order management data 240 for this numerical value. By rearranging the order numbers (“2”, “3”, “4”, “4.5”, “5”), the reservation order can be specified using this order number. Also in this case, the reservation order can be changed without changing the data recorded in the reservation order data area of the other reservation order management data 240, so that data processing can be performed efficiently.

  In the above embodiment, when the user changes the reservation order, the user selects a desired reservation order icon using the pointing device. Alternatively, the management computer 21 may be configured to change the reservation order. For example, a user who has reserved a plurality of collections applies in advance to the lending order. In this case, the library system 20 registers the data related to the reservation priority in the related reservation data storage means in the reservation identifier corresponding to the user identifier of this user. In this related reservation data storage means, a preceding reservation identifier as identification information of the preceding reservation data and data relating to a subsequent reservation identifier as identification information of the subsequent reservation data are recorded. Then, the management computer 21 rearranges the reservation order of the subsequent reservation identifier so that the reservation of the book of the subsequent reservation identifier comes after the reservation of the book of the preceding reservation identifier. In this case, when the reservation order of the book of the subsequent reservation identifier precedes the book of the preceding reservation identifier, the management computer 21 sets the reservation order of the book of the subsequent reservation identifier to the book of the preceding reservation identifier. It may be later than the reservation order.

  When the management computer 21 detects that the reservation priority of the book of the subsequent reservation identifier has reached a predetermined number (for example, “2”), the management computer 21 extracts the book of the preceding reservation identifier related thereto. Then, the management computer 21 updates the reservation order of other collections so that the reservation order of the collection of the subsequent reservation identifier is maintained unless the priority of the reservation of the collection of the advance reservation identifier becomes “1”. Also good.

  For example, it is assumed that a series of books includes “first part” and “second part”. When registration is performed with a combination of the “first part” of the advance reservation identifier and the “second part” of the subsequent reservation identifier, the management computer 21 sets the reservation order of the “second part” after the reservation of the “first part”. In this way, the order of the “second part” reservation order management data 240 is lowered. As a result, the “second part” can be borrowed after the rentable period of the “first part” has come.

  Further, the related reservation data storage means may store data related to the number of intervals to be maintained in the priority order of both, together with the preceding reservation identifier and the subsequent reservation identifier. In this case, the management computer 21 determines the order of the “second part” reservation order management data 240 so that the reservation order is obtained by adding the number of intervals recorded in the related reservation data storage means to the “first part” reservation order. Move down. Thereby, after the rentable time of the “first part” arrives, the “second part” can be borrowed at a predetermined interval or more.

1 is a schematic diagram of a system in an embodiment. Explanatory drawing of the data recorded on the user data storage part. Explanatory drawing of the data recorded on the reservation data storage part. Explanatory drawing of the data recorded on the reservation order management data storage part. Explanatory drawing of the data recorded on the lending management data storage part. Explanatory drawing for demonstrating a detailed search screen. Explanatory drawing for demonstrating the reservation status screen which the user reserved. Explanatory drawing for demonstrating the change of a reservation order.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 10 ... User terminal, 20 ... Library system as reservation management system, 21 ... Management computer, 212 ... Reservation status confirmation means, 213 ... Reservation order change means, 23 ... Reservation data storage part as reservation data storage means, 24 ... Reservation order management data storage unit as order management data storage means, 230... Reservation data.

Claims (5)

Reservation data storage means for storing reservation data associating an item identifier for specifying an item that can be reserved and a user identifier for specifying a user who reserved this item;
Order management data storage means for storing order management data in association with rank specifying data for specifying a reservation order, with respect to identification information of each reservation data in each item;
Relevant reservation data storage means for registering data related to the reservation priority for specifying the item of the advance reservation identifier and the item of the subsequent reservation identifier in the reservation data of the same user;
A management computer connected to the user terminal for managing user reservations,
The management computer is
Based on the user identifier and the item identifier acquired from the user terminal, the rank specifying data stored in the reservation data storage means is acquired, and the current reservation order of the user is displayed for the item of the item identifier. Reservation status confirmation means for generating screen data for transmitting to the user terminal;
When a reservation order change request including data related to a change order for lowering the reservation order is received from the user terminal, the user's reservation order is changed to a reservation order corresponding to the change order. Reservation order changing means for recording in the order management data storage means ;
The reservation order of the subsequent reservation item is specified based on the subsequent reservation identifier stored in the related reservation data storage means, and the pre-reserved item is determined based on the previous reservation identifier stored in the related reservation data storage means. A means of identifying the reservation order;
If the reservation order of the item of the subsequent reservation identifier is ahead of the reservation order of the item of the preceding reservation identifier associated with the subsequent reservation identifier, the subsequent reservation using this item as the preceding reservation identifier A reservation management system comprising: means for changing the reservation order of the item of the subsequent reservation identifier so that the reservation order of the item of the identifier is later than the reservation order of the item . The reservation order changing means includes
When receiving the reservation order change request from said user terminal, the current reservation order, the order management data to reservation order corresponding to the changed desired rank, obtained from the sequence management data storage means,
With advancing reservation order of these sequence management data one by one, according to claim 1, characterized in that the as the user reserved the order stored in the order management data, records the reservation order corresponding to the changed desired order The reservation management system described in 1. In the order management data storage means, subsequent reservation identification information for specifying the next reservation is recorded as data for specifying the reservation order ,
The reservation order changing means includes
When a reservation order change request is received from the user terminal, the first order management data corresponding to the desired order of change and reservation identification information of the order management data of the user who made the reservation order change request The second order management data recorded as the subsequent reservation identification information and the third order management data of the user who made the reservation order change request are extracted from the order management data storage means,
Recording the subsequent reservation identification information of the third order management data as the subsequent reservation identification information of the second order management data;
Recording the subsequent reservation identification information of the first order management data as the subsequent reservation identification information of the third order management data;
The reservation management system according to claim 1, wherein reservation identification information of the third order management data is recorded as subsequent reservation identification information of the first order management data. Reservation data storage means for storing reservation data associating an item identifier for specifying an item that can be reserved and a user identifier for specifying a user who reserved this item;
Order management data storage means for storing order management data in association with rank specifying data for specifying a reservation order, with respect to identification information of each reservation data in each item;
Relevant reservation data storage means for registering data related to the reservation priority for specifying the item of the advance reservation identifier and the item of the subsequent reservation identifier in the reservation data of the same user;
A method for managing user reservations using a reservation management system comprising a management computer connected to a user terminal,
The management computer is
Based on the user identifier and the item identifier acquired from the user terminal, the rank specifying data stored in the reservation data storage means is acquired, and the current reservation order of the user is displayed for the item of the item identifier. A reservation status confirmation stage for generating screen data for sending to the user terminal;
When a reservation order change request including data related to a change order for lowering the reservation order is received from the user terminal, the user's reservation order is changed to a reservation order corresponding to the change order. Reservation order change stage recorded in the order management data storage means ;
The reservation order of the subsequent reservation item is specified based on the subsequent reservation identifier stored in the related reservation data storage means, and the pre-reserved item is determined based on the previous reservation identifier stored in the related reservation data storage means. Identifying the reservation order,
If the reservation order of the item of the subsequent reservation identifier is ahead of the reservation order of the item of the preceding reservation identifier associated with the subsequent reservation identifier, the subsequent reservation using this item as the preceding reservation identifier Changing the reservation order of the item of the subsequent reservation identifier so that the reservation order of the item of the identifier is later than the reservation order of the item . A reservation management method comprising: Reservation data storage means for storing reservation data associating an item identifier for specifying an item that can be reserved and a user identifier for specifying a user who reserved this item;
Order management data storage means for storing order management data in association with rank specifying data for specifying a reservation order, with respect to identification information of each reservation data in each item;
Relevant reservation data storage means for registering data related to the reservation priority for specifying the item of the advance reservation identifier and the item of the subsequent reservation identifier in the reservation data of the same user;
A program for managing user reservations using a reservation management system comprising a management computer connected to a user terminal,
The management computer,
Based on the user identifier and the item identifier acquired from the user terminal, the rank specifying data stored in the reservation data storage means is acquired, and the current reservation order of the user is displayed for the item of the item identifier. Reservation status confirmation means for generating screen data and transmitting it to the user terminal, and when receiving a reservation order change request including data relating to a desired change order for lowering the reservation order from the user terminal, the use Reservation order changing means for changing the reservation order of the person to the reservation order corresponding to the desired change order and recording it in the order management data storage means ,
The reservation order of the subsequent reservation item is specified based on the subsequent reservation identifier stored in the related reservation data storage means, and the pre-reserved item is determined based on the previous reservation identifier stored in the related reservation data storage means. Means for specifying the reservation order; and
If the reservation order of the item of the subsequent reservation identifier is ahead of the reservation order of the item of the preceding reservation identifier associated with the subsequent reservation identifier, the subsequent reservation using this item as the preceding reservation identifier A reservation management program that functions as means for changing the reservation order of the item of the subsequent reservation identifier so that the reservation order of the item of the identifier is later than the reservation order of the item .

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