JP4880258B2 - 信頼性スコアを使用した自然言語コール・ルーティングのための方法および装置 - Google Patents

信頼性スコアを使用した自然言語コール・ルーティングのための方法および装置 Download PDF

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JP4880258B2
JP4880258B2 JP2005219753A JP2005219753A JP4880258B2 JP 4880258 B2 JP4880258 B2 JP 4880258B2 JP 2005219753 A JP2005219753 A JP 2005219753A JP 2005219753 A JP2005219753 A JP 2005219753A JP 4880258 B2 JP4880258 B2 JP 4880258B2
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ダブリュ．エアハート ジョージ
シー．マテュラ ヴァレンティー
スキバ デーヴィット
ティソン ナイム
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アバイア インコーポレーテッド
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    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G10L15/1822—Parsing for meaning understanding

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  • Engineering & Computer Science (AREA)
  • Artificial Intelligence (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Telephonic Communication Services (AREA)
  • Machine Translation (AREA)
JP2005219753A 2004-07-29 2005-07-29 信頼性スコアを使用した自然言語コール・ルーティングのための方法および装置 Expired - Fee Related JP4880258B2 (ja)

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US10/901,556 US20060025995A1 (en) 2004-07-29 2004-07-29 Method and apparatus for natural language call routing using confidence scores
US10/901556 2004-07-29

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JP2006039575A JP2006039575A (ja) 2006-02-09
JP2006039575A5 JP2006039575A5 (https=) 2006-12-28
JP4880258B2 true JP4880258B2 (ja) 2012-02-22

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US (1) US20060025995A1 (https=)
JP (1) JP4880258B2 (https=)
CA (1) CA2508946C (https=)
DE (1) DE102005029869A1 (https=)

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US7242751B2 (en) 2004-12-06 2007-07-10 Sbc Knowledge Ventures, L.P. System and method for speech recognition-enabled automatic call routing
US7751551B2 (en) 2005-01-10 2010-07-06 At&T Intellectual Property I, L.P. System and method for speech-enabled call routing
US7627096B2 (en) * 2005-01-14 2009-12-01 At&T Intellectual Property I, L.P. System and method for independently recognizing and selecting actions and objects in a speech recognition system
US8818808B2 (en) 2005-02-23 2014-08-26 At&T Intellectual Property Ii, L.P. Unsupervised and active learning in automatic speech recognition for call classification
US7657020B2 (en) 2005-06-03 2010-02-02 At&T Intellectual Property I, Lp Call routing system and method of using the same
US8433558B2 (en) * 2005-07-25 2013-04-30 At&T Intellectual Property Ii, L.P. Methods and systems for natural language understanding using human knowledge and collected data
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US8370127B2 (en) * 2006-06-16 2013-02-05 Nuance Communications, Inc. Systems and methods for building asset based natural language call routing application with limited resources
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US20080033720A1 (en) * 2006-08-04 2008-02-07 Pankaj Kankar A method and system for speech classification
JP4962416B2 (ja) * 2008-06-03 2012-06-27 日本電気株式会社 音声認識システム
US9478218B2 (en) * 2008-10-24 2016-10-25 Adacel, Inc. Using word confidence score, insertion and substitution thresholds for selected words in speech recognition
US8509396B2 (en) * 2009-09-24 2013-08-13 International Business Machines Corporation Automatic creation of complex conversational natural language call routing system for call centers
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CN108009182B (zh) * 2016-10-28 2020-03-10 京东方科技集团股份有限公司 一种信息提取方法和装置
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CN108564955B (zh) * 2018-03-19 2019-09-03 平安科技（深圳）有限公司 电子装置、身份验证方法和计算机可读存储介质
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CN110245355B (zh) * 2019-06-24 2024-02-13 深圳市腾讯网域计算机网络有限公司 文本话题检测方法、装置、服务器及存储介质
CN110265018B (zh) * 2019-07-01 2022-03-04 成都启英泰伦科技有限公司 一种连续发出的重复命令词识别方法
US11928430B2 (en) * 2019-09-12 2024-03-12 Oracle International Corporation Detecting unrelated utterances in a chatbot system
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US6856957B1 (en) * 2001-02-07 2005-02-15 Nuance Communications Query expansion and weighting based on results of automatic speech recognition
US7092888B1 (en) * 2001-10-26 2006-08-15 Verizon Corporate Services Group Inc. Unsupervised training in natural language call routing
US7149687B1 (en) * 2002-07-29 2006-12-12 At&T Corp. Method of active learning for automatic speech recognition

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CA2508946A1 (en) 2006-01-29
US20060025995A1 (en) 2006-02-02
JP2006039575A (ja) 2006-02-09
CA2508946C (en) 2012-08-14
DE102005029869A1 (de) 2006-02-16

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