DE102005029869A1 - Verfahren und Vorrichtung zur Anruflenkung für natürliche Sprache unter Verwendung von Vertrauenswertungen - Google Patents
Verfahren und Vorrichtung zur Anruflenkung für natürliche Sprache unter Verwendung von Vertrauenswertungen Download PDFInfo
- Publication number
- DE102005029869A1 DE102005029869A1 DE102005029869A DE102005029869A DE102005029869A1 DE 102005029869 A1 DE102005029869 A1 DE 102005029869A1 DE 102005029869 A DE102005029869 A DE 102005029869A DE 102005029869 A DE102005029869 A DE 102005029869A DE 102005029869 A1 DE102005029869 A1 DE 102005029869A1
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- DE
- Germany
- Prior art keywords
- spoken utterance
- terms
- term
- translation
- category
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Withdrawn
Links
- 238000000034 method Methods 0.000 title claims abstract description 39
- 239000013598 vector Substances 0.000 claims abstract description 32
- 238000013519 translation Methods 0.000 claims abstract description 11
- 238000012549 training Methods 0.000 description 20
- 230000008569 process Effects 0.000 description 16
- 230000004044 response Effects 0.000 description 11
- 239000003795 chemical substances by application Substances 0.000 description 10
- 239000011159 matrix material Substances 0.000 description 7
- 238000013518 transcription Methods 0.000 description 6
- 230000035897 transcription Effects 0.000 description 6
- 230000006854 communication Effects 0.000 description 5
- 238000010586 diagram Methods 0.000 description 5
- 238000007781 pre-processing Methods 0.000 description 3
- 238000013459 approach Methods 0.000 description 2
- 230000008901 benefit Effects 0.000 description 2
- 238000004364 calculation method Methods 0.000 description 2
- 238000000354 decomposition reaction Methods 0.000 description 2
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- 230000002452 interceptive effect Effects 0.000 description 2
- 241000897276 Termes Species 0.000 description 1
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- 238000010187 selection method Methods 0.000 description 1
- 238000012360 testing method Methods 0.000 description 1
- 238000010200 validation analysis Methods 0.000 description 1
Classifications
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/08—Speech classification or search
- G10L15/18—Speech classification or search using natural language modelling
- G10L15/1822—Parsing for meaning understanding
Landscapes
- Engineering & Computer Science (AREA)
- Artificial Intelligence (AREA)
- Computational Linguistics (AREA)
- Health & Medical Sciences (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Human Computer Interaction (AREA)
- Physics & Mathematics (AREA)
- Acoustics & Sound (AREA)
- Multimedia (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
- Telephonic Communication Services (AREA)
- Machine Translation (AREA)
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US10/901,556 | 2004-07-29 | ||
| US10/901,556 US20060025995A1 (en) | 2004-07-29 | 2004-07-29 | Method and apparatus for natural language call routing using confidence scores |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| DE102005029869A1 true DE102005029869A1 (de) | 2006-02-16 |
Family
ID=35668738
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| DE102005029869A Withdrawn DE102005029869A1 (de) | 2004-07-29 | 2005-06-27 | Verfahren und Vorrichtung zur Anruflenkung für natürliche Sprache unter Verwendung von Vertrauenswertungen |
Country Status (4)
| Country | Link |
|---|---|
| US (1) | US20060025995A1 (https=) |
| JP (1) | JP4880258B2 (https=) |
| CA (1) | CA2508946C (https=) |
| DE (1) | DE102005029869A1 (https=) |
Families Citing this family (39)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US7580837B2 (en) | 2004-08-12 | 2009-08-25 | At&T Intellectual Property I, L.P. | System and method for targeted tuning module of a speech recognition system |
| US7242751B2 (en) | 2004-12-06 | 2007-07-10 | Sbc Knowledge Ventures, L.P. | System and method for speech recognition-enabled automatic call routing |
| US7751551B2 (en) | 2005-01-10 | 2010-07-06 | At&T Intellectual Property I, L.P. | System and method for speech-enabled call routing |
| US7627096B2 (en) * | 2005-01-14 | 2009-12-01 | At&T Intellectual Property I, L.P. | System and method for independently recognizing and selecting actions and objects in a speech recognition system |
| US8818808B2 (en) | 2005-02-23 | 2014-08-26 | At&T Intellectual Property Ii, L.P. | Unsupervised and active learning in automatic speech recognition for call classification |
| US7657020B2 (en) | 2005-06-03 | 2010-02-02 | At&T Intellectual Property I, Lp | Call routing system and method of using the same |
| US8433558B2 (en) * | 2005-07-25 | 2013-04-30 | At&T Intellectual Property Ii, L.P. | Methods and systems for natural language understanding using human knowledge and collected data |
| US8364467B1 (en) * | 2006-03-31 | 2013-01-29 | Google Inc. | Content-based classification |
| US8370127B2 (en) * | 2006-06-16 | 2013-02-05 | Nuance Communications, Inc. | Systems and methods for building asset based natural language call routing application with limited resources |
| GB0612288D0 (en) * | 2006-06-21 | 2006-08-02 | Nokia Corp | Selection of access interface |
| US20080033720A1 (en) * | 2006-08-04 | 2008-02-07 | Pankaj Kankar | A method and system for speech classification |
| JP4962416B2 (ja) * | 2008-06-03 | 2012-06-27 | 日本電気株式会社 | 音声認識システム |
| US9478218B2 (en) * | 2008-10-24 | 2016-10-25 | Adacel, Inc. | Using word confidence score, insertion and substitution thresholds for selected words in speech recognition |
| US8509396B2 (en) * | 2009-09-24 | 2013-08-13 | International Business Machines Corporation | Automatic creation of complex conversational natural language call routing system for call centers |
| JP5427581B2 (ja) * | 2009-12-11 | 2014-02-26 | 株式会社アドバンスト・メディア | 文章分類装置および文章分類方法 |
| US20110251971A1 (en) * | 2010-04-08 | 2011-10-13 | International Business Machines Corporation | System and method for facilitating real-time collaboration in a customer support environment |
| US8255401B2 (en) | 2010-04-28 | 2012-08-28 | International Business Machines Corporation | Computer information retrieval using latent semantic structure via sketches |
| US9020803B2 (en) | 2012-09-20 | 2015-04-28 | International Business Machines Corporation | Confidence-rated transcription and translation |
| US9137372B2 (en) | 2013-03-14 | 2015-09-15 | Mattersight Corporation | Real-time predictive routing |
| US9106748B2 (en) | 2013-05-28 | 2015-08-11 | Mattersight Corporation | Optimized predictive routing and methods |
| US9767091B2 (en) * | 2015-01-23 | 2017-09-19 | Microsoft Technology Licensing, Llc | Methods for understanding incomplete natural language query |
| US9683862B2 (en) * | 2015-08-24 | 2017-06-20 | International Business Machines Corporation | Internationalization during navigation |
| US10075480B2 (en) | 2016-08-12 | 2018-09-11 | International Business Machines Corporation | Notification bot for topics of interest on voice communication devices |
| US10506089B2 (en) | 2016-08-12 | 2019-12-10 | International Business Machines Corporation | Notification bot for topics of interest on voice communication devices |
| CN108009182B (zh) * | 2016-10-28 | 2020-03-10 | 京东方科技集团股份有限公司 | 一种信息提取方法和装置 |
| CN107123420A (zh) * | 2016-11-10 | 2017-09-01 | 厦门创材健康科技有限公司 | 一种语音识别系统及其交互方法 |
| US10540963B2 (en) * | 2017-02-02 | 2020-01-21 | International Business Machines Corporation | Input generation for classifier |
| US10885919B2 (en) * | 2018-01-05 | 2021-01-05 | Nuance Communications, Inc. | Routing system and method |
| CN108564954B (zh) * | 2018-03-19 | 2020-01-10 | 平安科技（深圳）有限公司 | 深度神经网络模型、电子装置、身份验证方法和存储介质 |
| CN108564955B (zh) * | 2018-03-19 | 2019-09-03 | 平安科技（深圳）有限公司 | 电子装置、身份验证方法和计算机可读存储介质 |
| US10777203B1 (en) * | 2018-03-23 | 2020-09-15 | Amazon Technologies, Inc. | Speech interface device with caching component |
| KR102666658B1 (ko) * | 2018-12-19 | 2024-05-20 | 현대자동차주식회사 | 차량 및 그 제어방법 |
| CN110245355B (zh) * | 2019-06-24 | 2024-02-13 | 深圳市腾讯网域计算机网络有限公司 | 文本话题检测方法、装置、服务器及存储介质 |
| CN110265018B (zh) * | 2019-07-01 | 2022-03-04 | 成都启英泰伦科技有限公司 | 一种连续发出的重复命令词识别方法 |
| US11928430B2 (en) * | 2019-09-12 | 2024-03-12 | Oracle International Corporation | Detecting unrelated utterances in a chatbot system |
| US11289086B2 (en) * | 2019-11-01 | 2022-03-29 | Microsoft Technology Licensing, Llc | Selective response rendering for virtual assistants |
| US11676586B2 (en) * | 2019-12-10 | 2023-06-13 | Rovi Guides, Inc. | Systems and methods for providing voice command recommendations |
| CN115914468B (zh) | 2023-03-09 | 2023-05-12 | 成都秦川物联网科技股份有限公司 | 智慧燃气呼叫中心的反馈管理方法、物联网系统及介质 |
| US12579969B1 (en) * | 2023-06-05 | 2026-03-17 | Amazon Technologies, Inc. | Component-based self-learning in natural language processing systems |
Family Cites Families (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP3794597B2 (ja) * | 1997-06-18 | 2006-07-05 | 日本電信電話株式会社 | 話題抽出方法及び話題抽出プログラム記録媒体 |
| JP2000315207A (ja) * | 1999-04-30 | 2000-11-14 | Just Syst Corp | 文書データを評価するプログラムを記憶した記憶媒体 |
| US6856957B1 (en) * | 2001-02-07 | 2005-02-15 | Nuance Communications | Query expansion and weighting based on results of automatic speech recognition |
| US7092888B1 (en) * | 2001-10-26 | 2006-08-15 | Verizon Corporate Services Group Inc. | Unsupervised training in natural language call routing |
| US7149687B1 (en) * | 2002-07-29 | 2006-12-12 | At&T Corp. | Method of active learning for automatic speech recognition |
-
2004
- 2004-07-29 US US10/901,556 patent/US20060025995A1/en not_active Abandoned
-
2005
- 2005-05-30 CA CA2508946A patent/CA2508946C/en not_active Expired - Fee Related
- 2005-06-27 DE DE102005029869A patent/DE102005029869A1/de not_active Withdrawn
- 2005-07-29 JP JP2005219753A patent/JP4880258B2/ja not_active Expired - Fee Related
Also Published As
| Publication number | Publication date |
|---|---|
| CA2508946A1 (en) | 2006-01-29 |
| JP4880258B2 (ja) | 2012-02-22 |
| US20060025995A1 (en) | 2006-02-02 |
| JP2006039575A (ja) | 2006-02-09 |
| CA2508946C (en) | 2012-08-14 |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| 8110 | Request for examination paragraph 44 | ||
| R016 | Response to examination communication | ||
| R016 | Response to examination communication | ||
| R119 | Application deemed withdrawn, or ip right lapsed, due to non-payment of renewal fee | ||
| R119 | Application deemed withdrawn, or ip right lapsed, due to non-payment of renewal fee |
Effective date: 20150101 |