JP2006039575A5 - - Google Patents

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Publication number
JP2006039575A5
JP2006039575A5 JP2005219753A JP2005219753A JP2006039575A5 JP 2006039575 A5 JP2006039575 A5 JP 2006039575A5 JP 2005219753 A JP2005219753 A JP 2005219753A JP 2005219753 A JP2005219753 A JP 2005219753A JP 2006039575 A5 JP2006039575 A5 JP 2006039575A5
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Japan
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categories
words
spoken language
spoken
classifying
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JP2005219753A
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Japanese (ja)
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JP4880258B2 (ja
JP2006039575A (ja
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Priority claimed from US10/901,556 external-priority patent/US20060025995A1/en
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Publication of JP4880258B2 publication Critical patent/JP4880258B2/ja
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JP2005219753A 2004-07-29 2005-07-29 信頼性スコアを使用した自然言語コール・ルーティングのための方法および装置 Expired - Fee Related JP4880258B2 (ja)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US10/901,556 US20060025995A1 (en) 2004-07-29 2004-07-29 Method and apparatus for natural language call routing using confidence scores
US10/901556 2004-07-29

Publications (3)

Publication Number Publication Date
JP2006039575A JP2006039575A (ja) 2006-02-09
JP2006039575A5 true JP2006039575A5 (https=) 2006-12-28
JP4880258B2 JP4880258B2 (ja) 2012-02-22

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JP2005219753A Expired - Fee Related JP4880258B2 (ja) 2004-07-29 2005-07-29 信頼性スコアを使用した自然言語コール・ルーティングのための方法および装置

Country Status (4)

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US (1) US20060025995A1 (https=)
JP (1) JP4880258B2 (https=)
CA (1) CA2508946C (https=)
DE (1) DE102005029869A1 (https=)

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US7580837B2 (en) 2004-08-12 2009-08-25 At&T Intellectual Property I, L.P. System and method for targeted tuning module of a speech recognition system
US7242751B2 (en) 2004-12-06 2007-07-10 Sbc Knowledge Ventures, L.P. System and method for speech recognition-enabled automatic call routing
US7751551B2 (en) 2005-01-10 2010-07-06 At&T Intellectual Property I, L.P. System and method for speech-enabled call routing
US7627096B2 (en) * 2005-01-14 2009-12-01 At&T Intellectual Property I, L.P. System and method for independently recognizing and selecting actions and objects in a speech recognition system
US8818808B2 (en) 2005-02-23 2014-08-26 At&T Intellectual Property Ii, L.P. Unsupervised and active learning in automatic speech recognition for call classification
US7657020B2 (en) 2005-06-03 2010-02-02 At&T Intellectual Property I, Lp Call routing system and method of using the same
US8433558B2 (en) * 2005-07-25 2013-04-30 At&T Intellectual Property Ii, L.P. Methods and systems for natural language understanding using human knowledge and collected data
US8364467B1 (en) * 2006-03-31 2013-01-29 Google Inc. Content-based classification
US8370127B2 (en) * 2006-06-16 2013-02-05 Nuance Communications, Inc. Systems and methods for building asset based natural language call routing application with limited resources
GB0612288D0 (en) * 2006-06-21 2006-08-02 Nokia Corp Selection of access interface
US20080033720A1 (en) * 2006-08-04 2008-02-07 Pankaj Kankar A method and system for speech classification
JP4962416B2 (ja) * 2008-06-03 2012-06-27 日本電気株式会社 音声認識システム
US9478218B2 (en) * 2008-10-24 2016-10-25 Adacel, Inc. Using word confidence score, insertion and substitution thresholds for selected words in speech recognition
US8509396B2 (en) * 2009-09-24 2013-08-13 International Business Machines Corporation Automatic creation of complex conversational natural language call routing system for call centers
JP5427581B2 (ja) * 2009-12-11 2014-02-26 株式会社アドバンスト・メディア 文章分類装置および文章分類方法
US20110251971A1 (en) * 2010-04-08 2011-10-13 International Business Machines Corporation System and method for facilitating real-time collaboration in a customer support environment
US8255401B2 (en) 2010-04-28 2012-08-28 International Business Machines Corporation Computer information retrieval using latent semantic structure via sketches
US9020803B2 (en) 2012-09-20 2015-04-28 International Business Machines Corporation Confidence-rated transcription and translation
US9137372B2 (en) 2013-03-14 2015-09-15 Mattersight Corporation Real-time predictive routing
US9106748B2 (en) 2013-05-28 2015-08-11 Mattersight Corporation Optimized predictive routing and methods
US9767091B2 (en) * 2015-01-23 2017-09-19 Microsoft Technology Licensing, Llc Methods for understanding incomplete natural language query
US9683862B2 (en) * 2015-08-24 2017-06-20 International Business Machines Corporation Internationalization during navigation
US10075480B2 (en) 2016-08-12 2018-09-11 International Business Machines Corporation Notification bot for topics of interest on voice communication devices
US10506089B2 (en) 2016-08-12 2019-12-10 International Business Machines Corporation Notification bot for topics of interest on voice communication devices
CN108009182B (zh) * 2016-10-28 2020-03-10 京东方科技集团股份有限公司 一种信息提取方法和装置
CN107123420A (zh) * 2016-11-10 2017-09-01 厦门创材健康科技有限公司 一种语音识别系统及其交互方法
US10540963B2 (en) * 2017-02-02 2020-01-21 International Business Machines Corporation Input generation for classifier
US10885919B2 (en) * 2018-01-05 2021-01-05 Nuance Communications, Inc. Routing system and method
CN108564954B (zh) * 2018-03-19 2020-01-10 平安科技（深圳）有限公司 深度神经网络模型、电子装置、身份验证方法和存储介质
CN108564955B (zh) * 2018-03-19 2019-09-03 平安科技（深圳）有限公司 电子装置、身份验证方法和计算机可读存储介质
US10777203B1 (en) * 2018-03-23 2020-09-15 Amazon Technologies, Inc. Speech interface device with caching component
KR102666658B1 (ko) * 2018-12-19 2024-05-20 현대자동차주식회사 차량 및 그 제어방법
CN110245355B (zh) * 2019-06-24 2024-02-13 深圳市腾讯网域计算机网络有限公司 文本话题检测方法、装置、服务器及存储介质
CN110265018B (zh) * 2019-07-01 2022-03-04 成都启英泰伦科技有限公司 一种连续发出的重复命令词识别方法
US11928430B2 (en) * 2019-09-12 2024-03-12 Oracle International Corporation Detecting unrelated utterances in a chatbot system
US11289086B2 (en) * 2019-11-01 2022-03-29 Microsoft Technology Licensing, Llc Selective response rendering for virtual assistants
US11676586B2 (en) * 2019-12-10 2023-06-13 Rovi Guides, Inc. Systems and methods for providing voice command recommendations
CN115914468B (zh) 2023-03-09 2023-05-12 成都秦川物联网科技股份有限公司 智慧燃气呼叫中心的反馈管理方法、物联网系统及介质
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JP3794597B2 (ja) * 1997-06-18 2006-07-05 日本電信電話株式会社 話題抽出方法及び話題抽出プログラム記録媒体
JP2000315207A (ja) * 1999-04-30 2000-11-14 Just Syst Corp 文書データを評価するプログラムを記憶した記憶媒体
US6856957B1 (en) * 2001-02-07 2005-02-15 Nuance Communications Query expansion and weighting based on results of automatic speech recognition
US7092888B1 (en) * 2001-10-26 2006-08-15 Verizon Corporate Services Group Inc. Unsupervised training in natural language call routing
US7149687B1 (en) * 2002-07-29 2006-12-12 At&T Corp. Method of active learning for automatic speech recognition

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