JP4694941B2 - Delivery information processing system - Google Patents

Description

  The present invention relates to a system for processing information related to package delivery until delivery packages requested by a shipper are delivered to a receiver, and in particular, because a person in charge of delivery goes to the receiver's house but the receiver is absent. The present invention relates to a process for notifying a recipient of the fact that the package has not been delivered, and a system for processing information relating to redelivery such as a desired redelivery date and time notified from the recipient.

  When a delivery company delivers a mailed package or a parcel delivery package, if the receiver is absent, an absence notification form is left at the receiver's house. This absence notification form is for notifying the recipient that there is a delivery package. For example, as shown in FIG. 7, the contact information such as the telephone number of the delivery company and the delivery company are displayed on the Internet. The URL of the Web site opened in is described. When the recipient who has received the absence notification form requests redelivery of the package, call the contact information displayed on the absence notification slip and verbally tell the desired delivery date, or the recipient's personal computer or electronic A mobile phone capable of sending and receiving mail and browsing the Web is connected to the website described above, and re-delivery information is input on the Web, so that information relating to re-delivery is notified to the delivery company. (For example, refer to Patent Document 1).

JP 2002-264567 A

  Since the recipient can see that the package has arrived by looking at the absence report after returning home, the redelivery instruction to the delivery company is delayed, and the recipient wishes to deliver the package during the day. Even if it is, it is inevitable that the delivery will be after the next day depending on the time for instructing redelivery.

Also, when the recipient notifies the delivery company of the desired delivery date and time using a mobile phone, for example, the URL of the mobile phone website entered in the absence notification slip is entered by key operation, and connected to the site. According to the processing screen of the redelivery acceptance Web displayed on the display unit of the mobile phone, it is performed by inputting necessary items by key operation. However, such input operation is extremely troublesome.
Specifically, FIG. 8 shows an example of a processing screen displayed on the display unit of the mobile phone when the mobile phone is connected to the redelivery reception web. As shown in FIG. The recipient's authentication processing screen ((1) in the figure) for permitting only the person registered in the customer database of the delivery company to perform input processing on the Web, for specifying the package to be redelivered and the person in charge of delivery Delivery target specifying screen ((2) in the figure), delivery date input screen ((3) in the same figure) for inputting the desired date and time for re-delivery, registration content confirmation screen (4 in the figure (4) for confirming the input contents) )), And a data entry process in each screen of a reception completion screen ((5) in the figure) that displays the reception completion of the re-delivery information. And the receiver operates the keys of the mobile phone on each display screen displayed on the display unit of the mobile phone, and various information displayed on the absence report slip, that is, the 12-digit slip number of the delivery baggage, the person in charge of delivery Data such as an 11-digit mobile phone number, a 6-digit area code, and a center code must be input, and the input operation is extremely troublesome.

  Therefore, in view of such a problem of the prior art, the present invention has a delivery package to the recipient without waiting for confirmation of the absence report when the recipient is absent when delivering the package. It is an issue to be able to notify the user, and to enable a recipient to input necessary information with a simple operation when inputting information related to redelivery from a mobile phone or the like through a redelivery reception web. To do.

  In order to solve the above-mentioned problems, the present invention provides a delivery computer for processing package delivery information, which has a function of transmitting web information of a website established on the Internet, and an information processing terminal (hereinafter referred to as an information processing terminal) carried by a delivery person. In a system for processing delivery information by connecting a communication terminal to an information processing terminal owned by a package recipient via a communication line, the information processing terminal carried by the delivery person is the mobile phone number of the delivery person Means for storing delivery person specifying information such as, means for inputting a slip number of a delivery slip affixed to a delivery package, means for inputting information for specifying an absent recipient, and the input slip number and absence Means for generating non-delivery information including recipient identification information and delivery person identification information and transmitting it to a delivery computer, wherein the delivery computer comprises an information processing unit possessed by the recipient; Means for storing the e-mail address of the terminal; means for reading out the e-mail address of the corresponding recipient from the storage means based on the absent recipient identification information included in the received undelivered delivery information; and Means for generating absence notification information including a slip number and delivery person specifying information included in the delivery information, a re-delivery reception telephone number, and a URL address of the re-delivery reception Web, and transmitting the information to the recipient's e-mail address. Features.

  According to this, when the person in charge of delivery goes to the recipient's house to deliver the package, but the recipient is absent, the delivery computer sends the non-delivery information to the delivery computer and receives the delivery computer. By transmitting the absence contact information to the information processing terminal of the receiver, the receiver can know that the package has arrived even when the user is away from home. Then, the receiver directly calls the redelivery reception telephone number included in the absence notification information, or connects the information processing terminal to the redelivery reception web on the Internet, and inputs the redelivery request information from the web. By requesting re-delivery, it becomes possible to receive the package at an early time that matches the recipient's schedule.

In the above-described configuration, the delivery computer processes various pieces of information relating to package delivery, which are connected to a computer installed in a delivery baggage store, arrival store, sorting center, or the like through a dedicated line in association with the slip number of the delivery slip. It is a computer and also has a function as a Web server for transmitting Web information of a Web site opened on the Internet by a delivery company, and includes a customer information registration Web, a package collection reception Web, a re-delivery reception Web, etc. constituting the site. Receives input of various data related to customer information and package delivery information from a customer information processing terminal connected via the Internet, and registers the input data in various databases such as a delivery information management database and a customer information database. For example, each connected by the dedicated line Processing of the data in conjunction with computer is adapted to be made.
The information identifying the recipient consists of the recipient's name, address, telephone number, e-mail address, password for authentication, etc., and is entered in advance from the recipient's personal computer or mobile phone, etc., and stored in the database of the delivery computer Information to be registered. The delivery person identification information includes an employee number of the person in charge of delivery, a mobile phone number, an e-mail address of the mobile phone, an area code, and the like. Information registered in the database. The redelivery reception telephone number includes the telephone number of the service center that accepts redelivery and the telephone number carried by the person in charge of delivery.
The delivery computer may have any configuration as long as it has a function for processing information related to package delivery and a function as a Web server.

The delivery terminal is a terminal (PP) carried by a delivery person when delivering a package, and each data processing function for inputting, displaying and storing data, and a delivery computer via a computer at the store or store And equipped with a communication function for transmitting and receiving data wirelessly or by wire.
The delivery person specifying information and the receiver specifying information are transmitted from the delivery computer to the delivery terminal via the computer of each store and stored as master data in the storage unit when the delivery terminal is at the store or the store. In the receiver identification information, data of the name, address, and telephone number of a registered receiver having an address in an area in which the delivery person handles delivery is stored in the storage unit of the delivery terminal.
As the means for inputting the slip number and the data specifying the recipient, appropriate means such as data reading means such as a scanner can be used in addition to direct input by operating the input key. The recipient can be specified, for example, by inputting the recipient's telephone number entered in the delivery slip into the delivery terminal and searching the stored recipient identification information based on the inputted telephone number.
The communication function is a mobile phone provided with a function of connecting the delivery terminal itself to the public communication line network and transmitting / receiving data directly from the delivery terminal or with a mobile phone held by the delivery person at the delivery terminal. It is also possible to connect to the public communication line network via the network, and to send / receive data to / from the delivery computer via the Internet from the public communication line network.

  The information processing terminal possessed by the recipient corresponds to, for example, a personal computer or a mobile phone that is connected to the Internet and can send and receive e-mails and browse the Web.

  In the above configuration, the delivery computer edits each data of the URL of the redelivery acceptance Web, the slip number, and the delivery person specifying information into an integrated data string starting from the URL of the Web, and generates the absence contact information And receiving the URL of the redelivery acceptance Web transmitted from the information processing terminal of the recipient who has received the absent contact information, and causing the display unit of the information processing terminal to input information necessary for accepting the redelivery A means for displaying a screen and the presence / absence of a data string of a predetermined length integrated with the received Web URL are identified, and when the data string is present, the slip number and delivery person specifying information data are extracted from the data string. Means for displaying the extracted slip number and data of delivery person specifying information on the display section of the information processing terminal together with the redelivery information input screen; Means for receiving input confirmation data transmitted in response to a data input operation of the processing terminal and registering each data of the inputted re-delivery information, the slip number and the delivery person specifying information in the database. It is preferable.

According to this, in the absence contact information transmitted from the delivery computer to the recipient, in addition to the URL of the redelivery acceptance Web, the slip number of the delivery parcel that needs to be input when requesting redelivery through the Web, Each data of delivery person specific information is included. Accordingly, if the receiver connects his terminal to the URL of the redelivery acceptance web, the redelivery acceptance processing screen is displayed on the display unit, and the information necessary for redelivery can be input. In this case, the delivery slip slip number fetched by the terminal and the data of the delivery person specifying information are linked with the Web URL, and are sent to the Web server when connected to the Web and input to the server. The process of inputting the respective data sequentially by operating the key of the terminal can be omitted, and the information necessary for redelivery can be input in a short time without making an input error by a simple operation. It becomes possible.
That is, when the information processing terminal of the receiver connects to the Web, the slip number and the delivery person identification are identified from the data string that is transmitted from the terminal and integrated with the Web URL, the slip number, and the delivery person identification information. Processing to extract information data, import it into the system, and specify the target package to be redelivered, so that the recipient inputs information such as the slip number from the terminal by key operation on the redelivery acceptance Web In addition, the data generated and transmitted by the delivery computer is imported into the system as it is, eliminating the need for input data and registered data verification processing that was required when the recipient was inputting by key operation. It becomes.
In the case where the data transmitted from the information processing terminal of the recipient is only the URL of the redelivery acceptance Web, the recipient operates the key and sequentially inputs the data to register the redelivery information in FIG. The conventional processing shown is performed.

  In addition, the data to be included in the absence contact information together with the URL of the redelivery acceptance Web can be added with appropriate data in addition to the slip number of the delivery package and the delivery person specifying information. In this case as well, when the data string is edited and sent to the recipient's e-mail address and sent to the recipient's e-mail address, the data string in the sent data string is sent. A process for identifying and extracting the added data from the position and length of the data is configured.

A preferred embodiment of the present invention will be described with reference to the drawings.
FIG. 1 shows an example of the configuration of a delivery information processing system according to the present invention. As shown in the figure, this system is a delivery computer for processing delivery information, which is connected to the Internet 1 through a Web server 2 that transmits Web information to the Internet 1 and a mobile phone 3A of a delivery person. The delivery terminal 3 is carried by a delivery person who can send and receive data. In this example, a Web server 2 is connected to a recipient's mobile phone 4 having an e-mail transmission / reception and Web browsing function via the Internet 1, and the Web server 2 is connected to the recipient's mobile phone 4 via the Internet 1. A form is shown in which data is transmitted and information on re-delivery from the receiver is received.

  The Web server 2 has a function of transmitting Web information of a Web site opened on the Internet by a delivery company, and through Webs such as a customer information registration Web, a package collection reception Web, and a redelivery reception Web that constitute the site. Accepts input of various data related to package delivery information transmitted from a terminal such as a customer's personal computer or mobile phone connected via the Internet 1, and uses the input data as various database DBs such as a delivery information management database and a customer information database. The data is processed in conjunction with a computer that processes delivery information (not shown). In addition, when registration of data input by the customer through each Web is completed, a process for notifying the customer terminal of completion of the registration process by e-mail is performed.

  The Web server 2 has a mobile phone established on the Internet 1 together with means 21 for generating and sending absence contact information to the e-mail address of the mobile phone 4 of the recipient when the recipient is absent at the time of parcel delivery to be described later. In order to process the data input from the mobile phone 4 through the redelivery reception web for use, a screen for receiving the URL of the redelivery reception web and inputting information necessary for redelivery on the display unit 41 of the mobile phone 4 is displayed. The input screen display means 22 for identifying the presence or absence of a data string of a predetermined length integral with the received Web URL, and when the data string is a predetermined length, the data of the slip number and delivery person specifying information is extracted from the data string Data extracting means 23 for extracting the extracted slip number and delivery person specifying information on the display unit 41 of the mobile phone 4 together with the re-delivery information input screen Data display means 24 and input confirmation data transmitted in response to a key operation of the cellular phone 4, and means 25 for registering each data of redelivery information, slip number and delivery person specifying information in the database DB Each means is provided. The database DB includes delivery information associated with the delivery slip slip number, recipient identification information including a recipient's name, address, telephone number, e-mail address, authentication password, etc. registered in advance. Also, delivery person specifying information including a delivery person's employee number, mobile phone number, area code, and the like is registered.

  The delivery terminal 3 is configured to transmit / receive data wirelessly to / from the mobile phone 3A carried by the delivery person and to transmit the data input to the delivery terminal 3 to the Web server 2 via the Internet 1. Yes. The delivery terminal 3 stores in the storage means 31 the recipient identification information and delivery person identification information whose addresses are registered in the delivery area, and reads the slip number attached to the delivery package. Number input means 32 and absence report slip issuing means 33 on which the aforementioned slip number is printed are provided. Further, the delivery terminal 3 includes a receiver's telephone number entered in the delivery slip, and includes an absent receiver identification unit 34 that identifies the corresponding receiver from the receiver identification information based on the telephone number. A means 35 is provided for generating non-delivery information including information on the absent recipient identified by the means, a slip number, and the delivery person identification information. The generated non-delivery information is transmitted from the delivery terminal 3 to the mobile phone 3A, and is transmitted from the mobile phone 3A to the Web server 2.

In the delivery information processing system having such a configuration, processing of information regarding redelivery of a package is performed as follows.
The information of the receiver who receives the notification of the absence contact information by e-mail from the Web server 2 is registered in advance by the receiver connecting the mobile phone 4 or the like to the Web server 2 and inputting the necessary data. . Specifically, when the mobile phone 4 is connected to the registration web of customer information that the Web server 2 transmits on the Internet 1, the Web server 2 displays the registration acceptance processing screen shown in FIG. 2 on the display unit 41 of the mobile phone 4. To accept input of information. As shown in the figure, the registration reception process for customer information includes a selection process screen for information to be registered ((1) in the figure), the customer's name, phone number, mobile phone e-mail address, password, zip code, etc. Personal information input screen ((2) in the figure), screen for inputting the customer's address ((3) in the same figure), screen for entering details of the address ((4) in the same figure), and the contents of the input information This is done through the data entry process in each screen of the registration content confirmation screen ((5) in the same figure) for confirming, and when the “Confirm” is selected on the registration content confirmation screen, the recipient inputs Data is transmitted from the mobile phone 4 to the Web server 2, and the Web server 2 registers the received data in the customer database as receiver identification information.

First, if the delivery person visits the recipient's home to deliver the package, but the recipient is absent, the delivery person operates the delivery terminal 3 to perform the absence notification slip issuing process. As shown in FIG. 3 (A), the absence notification form is issued by operating the delivery terminal 3 to input that the recipient is absent and reading the slip number of the delivery slip with a scanner. The issuing means 33 is activated and executed. The absence notification slip is put in the receiver's house where the receiver is absent, such as by inserting it into a newspaper tray.
Next, as shown in FIG. 5B, the delivery person inputs the recipient's telephone number entered in the delivery slip to the delivery terminal 3 and is stored in the storage means 31 by the absent recipient identification means 34. The recipient identification information is searched based on the telephone number, and a process for confirming whether the absent recipient is a registered person is performed. If the recipient is a registered recipient, the name of the recipient of the registered telephone number is displayed on the display unit of the delivery terminal 3, and it is confirmed that there is a name on the delivery slip and the delivery address is After confirming that they are the same, the input key is operated to perform processing for specifying the absent recipient. If the recipient is not a registered person, the name of the recipient is not displayed on the display unit, and the confirmation process ends. The recipient makes a request for re-delivery by looking at the absence report.
If the absent recipient identification process has been performed, the delivery terminal 3 uses the undelivery information generation means 35 to generate non-delivery information including information on the absent recipient, slip number, and delivery person identification information. Is transmitted to the mobile phone 3A and transmitted from the mobile phone 3A to the Web server 2.

  Next, the Web server 2 that has received the non-delivery information from the delivery terminal 3 registers the absence of the receiver in association with the slip number in the delivery information database DB. At the same time, the web server 2 reads out the e-mail address of the corresponding recipient's mobile phone 4 from the customer database by the absence contact information generation means 21 and also reports that the package could not be delivered because of the absence, Absence contact information including the number, the URL address of the re-delivery reception web, the telephone number of the service center, the telephone number carried by the delivery person, etc. is generated and transmitted to the recipient's e-mail address. FIG. 4 shows an example of the configuration content of an e-mail transmitted to the recipient.

  Here, the absence contact information is obtained by editing the URL of the re-delivery acceptance Web, the slip number, and the mobile phone number of the delivery person into an integrated data string starting with the URL of the Web. It is sent to mail. Specifically, as shown in FIG. 5, (1) URL of the redelivery acceptance Web at the head, and (2) data such as a slip number for specifying a delivery package (issue date / time of absence report, slip number, delivery) (Employee number of the person in charge), (3) A series of data strings are edited in the order of the mobile phone number of the person in charge of delivery, and this data string is sent to the recipient's mobile phone by e-mail, and the recipient carries it. When the key of the telephone 4 is operated to select and operate the URL of the redelivery acceptance Web posted on the display unit 41, data such as the slip number and the mobile phone number of the person in charge of delivery is transmitted to the Web server 2. These data necessary for the re-delivery request are automatically input without the key operation of the cellular phone 4 by the receiver.

  The recipient who has received the notification of the absence contact information from the Web server 2 by e-mail of the mobile phone 4 can confirm that the package has arrived on the go, and the absence of delivery at the service center posted in the email It is possible to call the receptionist or call the delivery person directly and ask the recipient to redeliver the package at a convenient time.

It is also possible to connect the mobile phone 4 to the redelivery reception web displayed in the e-mail and request redelivery from the web. The operation in that case is performed as follows.
First, when an e-mail is displayed on the display unit 41 of the mobile phone 4 and the URL of the redelivery acceptance Web posted in the mail is selected with the operation key, the mobile phone 4 is connected to the redelivery acceptance Web via the Internet 1. Is done.

When the Web server 2 receives a data string of a predetermined length following the URL of the redelivery acceptance Web transmitted from the mobile phone 4, the Web server 2 uses the data extraction means 23 to extract the slip number and delivery person's mail from the data string. The mobile phone number data is extracted, and the data input screen shown in FIG. 6 is displayed on the display unit 41 of the mobile phone 4 by the input screen display means 22.
As shown in the figure, the redelivery acceptance process includes a receiver authentication process screen ((1) in the figure), a delivery date input screen for entering the date on which redelivery is desired ((2) in the figure), and redelivery. Delivery time input screen for entering the destination and time ((3) in the figure), registration content confirmation screen for confirming the entered contents ((4) in the figure), and reception for displaying completion of acceptance of redelivery information This is performed through the data input process in each screen of the completion screen ((5) in the figure). Data such as a delivery package slip number and a delivery person's mobile phone number, which had to be input on the conventional redelivery acceptance Web, is automatically taken into the Web server 2 when the mobile phone 4 connects to the Web. Therefore, it is not necessary for the receiver to input by operating the keys.

  Specifically, in the authentication processing screen, data entry processing for accepting re-delivery is permitted only when the package recipient is a person registered in the customer database of the Web server 2, and is shown in FIG. As shown, the registered telephone number and password of the recipient are entered from the mobile phone 4.

  When the recipient inputs the registered telephone number and password in the authentication process and selects “OK” on the processing screen, the input data is transmitted to the Web server 2, and the Web server 2 receives the received registered telephone number and password. Check whether the data is registered in the customer database by checking / checking the data, and if it is specified that the customer is registered in the customer database, input the data for accepting re-delivery. The delivery date input screen shown in FIG. 2B is displayed on the display unit 41 of the mobile phone 4. In the same screen, the name of the receiver registered in the input customer database of the Web server 2 is displayed, and the receiver inputs the desired delivery date by operating the keys of the mobile phone 4.

When the desired redelivery date is entered, the display 41 of the mobile phone 4 displays the delivery time input screen shown in FIG. 3 (3). Specify the delivery time. Then, when “next” in the same screen is selected and operated, the registration content confirmation screen shown in FIG.
Here, as described above, the Web server 2 captures data such as the slip number transmitted from the mobile phone 4 together with the URL and the mobile phone number of the person in charge of delivery. The data such as the slip number and the cellular phone number of the person in charge of delivery are displayed at the same time as the redelivery date and time data input by the recipient.

  When the receiver confirms the contents displayed on the display unit 41 and requests redelivery of the package under the displayed conditions, the user can select the “confirm” on the display screen to select the same as the redelivery date and time data. The slip number displayed on the screen, the mobile phone number of the person in charge of delivery, etc. are transmitted to the Web server 2, and the Web server 2 registers the received data in the delivery information database in association with the slip number. If the data is registered, the Web server 2 causes the display unit 41 of the mobile phone 4 to display the reception completion display screen of (5) in FIG.

  The re-delivery information registered in the delivery information management database is notified by e-mail from the computer that processes the delivery information to the mobile phone owned by the delivery person. The delivery process is completed by redelivering the package at the time of the day.

  In the embodiment, a mode in which a mobile phone is used as the information processing terminal of the receiver has been described. However, the configuration is the same even when a personal computer is used. An information processing terminal that has the same function and can be connected to the Internet may be used to read a code and transmit / receive data. In order to specify the delivery package, a letter or code other than numerals may be included in the slip number. The configuration of the delivery package delivery information processing system is an example, and the present invention is not limited to these.

It is the figure which showed an example of the structure of the delivery information processing system of this invention. It is the figure which showed the screen displayed on the display part of the mobile telephone connected to customer information registration reception Web. (A), (B) is the figure which showed an example of the process screen displayed on the display part of the terminal at the time of performing a receiver's absence process with a delivery terminal. It is the figure which showed an example of the structure content of the absent contact information email notified to the information processing terminal of a receiver. It is a structural diagram of the data transmitted by being included in the absence contact information e-mail. It is the figure which showed the screen displayed on the display part of the mobile telephone connected to the redelivery reception web. It is the front view and back view of the conventional absence report. It is the figure which showed the screen displayed on the display part of the mobile telephone connected to the redelivery reception web with the conventional processing system.

Explanation of symbols

1 Internet, 2 Web server, 3 delivery terminal, 3A delivery person's mobile phone, 4 mobile phone, 41 display

Claims (1)

A delivery computer for processing package delivery information having a function of transmitting web information of a website opened on the Internet, an information processing terminal carried by a delivery person, and an information processing terminal possessed by a package recipient; In a system for processing delivery information by connecting with a communication line,
The information processing terminal carried by the delivery person
Means for storing delivery person specifying information such as a mobile phone number of a delivery person, means for inputting a slip number of a delivery slip affixed to a delivery package, means for inputting information for specifying an absent recipient, Means for generating non-delivery information including the input slip number, absent receiver identification information, and delivery person identification information and transmitting it to a delivery computer;
Delivery computer
Means for storing the e-mail address of the information processing terminal possessed by the recipient, and means for reading out the e-mail address of the corresponding recipient from the storage means based on the absent recipient identification information included in the received undelivered delivery information And out-of-office contact information including the slip number included in the received non-delivery information, delivery person specifying information, re-delivery reception telephone number, and URL address of the re-delivery reception Web, and sends it to the recipient's e-mail address And means for
The means for generating absent contact information by editing the URL of the redelivery acceptance Web, the slip number, and the delivery person specifying information into an integrated data string starting from the URL of the Web, and the absent contact information received Means for receiving a URL of the redelivery acceptance Web transmitted from the information processing terminal of the recipient and displaying a screen for inputting information necessary for accepting the redelivery on the display unit of the information processing terminal; Means for identifying the presence or absence of a data string of a predetermined length integral with the received Web URL, and extracting the slip number and the data of delivery person specifying information from the data string when the data string is present; and the extracted slip number And means for displaying the data of delivery person specifying information together with the redelivery information input screen on the display unit of the information processing terminal, and transmission according to the data input operation of the information processing terminal Shipping information processing system receives input confirmation data, re-delivery information input, characterized in that it comprises means for registering each data of said slip number and courier specific information in a database.