JP2003002440A - Method and system for control of request for delivery - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method and a system for control of requests for delivery in which a requester for delivery as an ordering part can recognize contents of a request for delivery in making the request to a transporter as an ordered part, in which work is efficient both for the ordering part and the ordered part, and in which the ordering part can easily recognize delivery situations. SOLUTION: In making the request for delivery to the ordered part, the ordering part makes on-line input through a general network, and transmits electronic mail including result of that and connection information for subsequent recognition. The contents of the request and the situations of delivery can thus be securely recognized by both the ordering part and the ordered part, input load by the ordering part can be reduced, and business of the ordered part can be efficiently conducted.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a delivery request management method and system using a general-purpose network,
In particular, the present invention relates to a technology for realizing a delivery request from an orderer, confirmation of a request content from a shipping company which is an orderer, and presentation of a delivery status by using a general-purpose network.

[0002]

2. Description of the Related Art There is known a method in which an orderer who requests the delivery of a package uses a telephone to request the delivery company, which is an orderer, to collect the package together with the delivery request. In addition, a WWW (World Wide We
b) It is also known that the delivery status of the requested package can be confirmed by accessing the home page of the shipping company using a browser and entering the slip number of the delivery slip.

[0003]

However, in the case of a telephone delivery request, there is a problem that both the shipping company and the orderer cannot reliably confirm the pickup date and time and place. In addition, it is common to fill in the delivery slip by handwriting when collecting packages, and in that case, when sending many packages to different destinations, enter the same contents such as the address of the client for each destination. I have to
It is necessary to confirm the details of the entry on the spot, which takes time and effort. In addition, while the client fills out the delivery slip and confirms the contents, the person in charge of collecting at the shipping company is restricted in time until the delivery slip is completely filled, which deteriorates the work efficiency.

In order to confirm the delivery status, the client uses the WWW browser function of the information terminal device to send a delivery slip to a home page provided by the shipping company with the WWW server function via the Internet, which is a general-purpose network. The delivery status is checked by entering the delivery slip number and other information from a copy. For this reason, it is necessary to keep a copy of the slip and to input a slip number.

In order to solve the above-mentioned problems, according to the present invention, the contents of the delivery request can be surely confirmed, and the work of both the orderer and the orderer at the time of the request can be made more efficient, and the orderer can easily perform the work. It is an object of the present invention to provide a delivery request management method and system capable of confirming delivery status.

[0006]

The first aspect of the present invention is as follows.
In the method in which the delivery requester, who is the orderer, requests the delivery company, which is the orderer, to deliver the parcel, connecting the information terminal device on the orderer side and the computer on the orderer side via a general-purpose network. In the information terminal device on the orderer side, online input of delivery request information for requesting delivery via the general-purpose network, and the computer on the orderer side displays the delivery request and delivery status. The step of recording the delivery management information to be managed, and the computer on the contractor side, as notification information for notifying the orderer, specifies the completion of acceptance of the delivery request, the delivery request information, and the computer on the contractor side. The connection information to the computer on the contractor side, which includes an address and an identifier for uniquely determining the delivery request information, is used as the general-purpose network. Through it, in which to perform the step of transmitting an e-mail addressed to the orderer.

According to a second aspect of the present invention, in the delivery request management method according to the first aspect, the orderer sends the electronic mail, which is the notification information, to an information terminal device on the orderer side. And a step of receiving, using the connection information written in the received email by the orderer,
Confirming the delivery management information recorded by the computer on the contractor side via the general-purpose network;
The delivery management information can be changed in a limited time until a certain time before the pickup.

A third aspect of the present invention is the delivery request management method according to the first or second aspect, wherein the orderer sends the e-mail as the notification information to the orderer side information. The step of receiving at the terminal device, the contractor,
Each time the collection, temporary storage, transportation, or delivery is completed, the change in the state of the package is input as delivery status information and recorded in the delivery management information on the computer of the contractor side, and the orderer receives it. Based on the connection information described in the electronic mail, delivery status information of the parcel recorded by the computer of the order acceptor is recorded from the information terminal device of the orderer via the general-purpose network. And the delivery management information to the e-mail address of the orderer recorded in the delivery management information within a certain time after the delivery and the delivery status of the package are updated to the delivery completed state. The step of creating an electronic mail including the delivery completion information describing the delivery completion date and time to the delivery destination and transmitting it via the general-purpose network is performed.

A fourth aspect of the present invention is based on the above first to third aspects.
In the delivery request management method according to the aspect 1, the corresponding delivery management information is selected from the step of instructing the delivery request information to be output on the orderer computer and the delivery management information recorded on the orderer computer. Of extracting the delivery slip, outputting the delivery slip based on the delivery management information, and using the delivery slip instead of the delivery request slip filled by the orderer at the time of collection. Is.

A fifth aspect of the present invention is a delivery request management system in which a delivery requester, who is an orderer, requests a delivery company, which is an orderer, to deliver a package, and a general-purpose network, An information terminal device on the orderer side, an online input means for inputting delivery request information for requesting delivery at the information terminal device on the orderer side via the general-purpose network, a computer on the orderer side, A delivery-side information management means for recording delivery management information for the delivery-side computer to manage delivery requests and delivery status, and a delivery-request acceptance as notification information for the orderer-side computer to notify the orderer. Completion, the delivery request information, an address for identifying the computer of the orderer side, and an identifier for uniquely determining the delivery request information The connection information to the computer, an electronic mail sending means for sending an e-mail addressed to the orderer via the general-purpose network, those provided.

A sixth aspect of the present invention is the delivery request management system according to the fifth aspect, wherein the orderer is
The e-mail that is the notification information, an e-mail receiving means for receiving at the information terminal device on the orderer side, and the orderer, by using the connection information described in the received e-mail, Via the general-purpose network,
A delivery status confirmation means for confirming the delivery management information recorded by the computer of the orderer and a delivery management information changing means for changing the delivery management information within a limited time until a certain time before the pickup of cargo are provided. It is a thing.

According to a seventh aspect of the present invention, in the delivery request management system according to the fifth or sixth aspect, the orderer sends the electronic mail, which is the notification information, to the orderer side information. The e-mail receiving means for receiving at the terminal device and the orderer's computer by inputting as delivery status information that the state of the package is changed every time the orderer collects, temporarily stores, transports, or completes the delivery. Delivery status recording means for recording the delivery management information, and the orderer from the information terminal device of the orderer to establish the general-purpose network based on the connection information described in the received electronic mail. Via the delivery status reference means for referring to the delivery status information of the package recorded by the computer of the contractor, and a certain time after the delivery status of the package is updated to the delivery completed state An e-mail including the delivery management information and delivery completion information indicating the delivery completion date and time to the delivery destination is created in the destination of the e-mail address of the orderer recorded in the delivery management information. It is provided with delivery completion notifying means for transmitting via a network.

An eighth aspect of the present invention is the delivery request management system according to any of the above fifth to seventh aspects, in which the computer on the orderer side instructs the delivery request information to be output, and the orderer A delivery slip output means for extracting the corresponding delivery management information from the delivery management information recorded in the computer on the side and outputting the delivery slip based on the delivery management information is provided.

A ninth aspect of the present invention is the delivery request management system according to the above fifth to eighth aspects, wherein the general-purpose network is configured by the Internet, the online input means, the delivery management information change. The means and the delivery status confirmation means operate on a WWW browser, and the delivery management information change means and the delivery status confirmation means cooperate with an e-mail system operating according to an e-mail protocol of the Internet and a WWW browser, If you click the connection information on the email system, W
A means for operating to display the information is provided on the WW browser.

In a tenth aspect of the present invention, a program for operating a computer as the delivery request management system according to the fifth to ninth aspects is recorded in a computer-readable recording medium and provided. It is a thing.

[0016]

BEST MODE FOR CARRYING OUT THE INVENTION The present invention will be described below based on illustrated embodiments. FIG. 1 is a block diagram of components used in a delivery request management method according to an embodiment of the present invention. It has a general-purpose network 1, an information terminal device 2 on the orderer side, and a contractor side system 3.

The general-purpose network 1 is a general-purpose wide area network constructed by using various communication lines, and is a network premised on connection of an unspecified number of users. The information terminal device 2 and the contractor side system 3 are connected to the general-purpose network 1 using the Internet protocol.

The orderer receives the general-purpose network 1 through
The orderer requests the orderer to deliver the package, and the orderer collects the package and delivers it to the destination according to the contents. As a concrete usage form, it is general that the orderer is a customer who is a client of delivery and the orderer is a shipping company that receives delivery of parcels.

The information terminal device 2 on the orderer side has a WWW browser function 21 and an electronic mail receiving means 22.
As the information terminal device 2, a commercially available personal computer in which a WWW browser or e-mail software is installed, a mobile information terminal device called a PDA (Personal Digital Assistant) having a WWW browser function or an e-mail function, a mobile phone or the like is used. can do.

Therefore, in order to carry out the present invention, it is not necessary for the orderer side to prepare any special dedicated hardware or dedicated software, and it is possible to connect to the general-purpose network 1 and browse a home page on the Internet.
It is only necessary to have a general environment in which e-mail can be sent and received.

On the other hand, the contractor side system 3 has, as a basic configuration, delivery information management means 31, WWW server 32, electronic mail transmission means 33, delivery slip output means 34, delivery status recording means 35.

The delivery information management means 31 has a function of managing various information of packages to be delivered, and its configuration is that a database management software is installed in a general-purpose computer.

The delivery information management means 31 receives requester information 41, delivery destination information 42, and package information 4 which the orderer inputs online via the general-purpose network 1 and the WWW server 32.
It manages the delivery request information 44 consisting of 3 and the delivery status information 46 recorded in the delivery status recording means 35.

The WWW server 32 is a general-purpose computer in which the WWW server software is installed, and sends a delivery request to the WWW browser function 21 of the information terminal device 2 on the orderer side via the general-purpose network 1. A display for guiding the input of necessary information and a delivery request home page 51 from which the orderer can make online input based on the display are provided.

The electronic mail transmitting means 33 is composed of a general-purpose computer in which software for an electronic mail server is installed and a function of creating an electronic mail based on the information managed by the delivery information management means 31, and a general-purpose network. 1 to provide the function of sending an electronic mail to the orderer.

The e-mail sending means 33 can confirm the change in the delivery request and the delivery status of the parcel in addition to the delivery request information 44 in the notification information e-mail 61 notifying the completion of acceptance of the delivery request. Described the address and protocol for connecting to various homepages,
A URL (Uniform Resource Locator) is described as connection information.

The delivery slip output means 34 includes a delivery slip 45.
Then, the delivery request information 44 is output. Normally, the orderer puts on the delivery slip a handwritten form and attaches it to the package.However, in this delivery request management system, the person in charge of collection attaches it to the package at the time of collection, so that the orderer's entry is completed. It is possible to reduce the labor and waiting time between filling.

The output delivery slip 45 contains information such as a bar code that can be easily read by a machine and information for a person carrying the parcel to identify the parcel, but is stored as a copy slip. There is no need.

The delivery status recording means 35 updates the delivery status information 46 of a package from a relay point or the like in the delivery work each time the state of the package changes. The delivery status information 46 is
It is provided via the WWW server 32 and the general-purpose network 1 on the delivery status confirmation home page 53 for the orderer to confirm the delivery status.

The configuration and the number of devices shown in FIG. 1 do not limit the scope of the present invention. In FIG.
The WWW server 32, the electronic mail transmission means 33, the delivery slip output means 34, and the delivery status recording means 35 are directly connected to the delivery information management means 31, but normally a LAN is used.
The communication is performed for each function via the.

Further, although each means and server are configured as different computer systems, it is also possible to mount them on one computer system, and conversely, the electronic mail transmitting means 33 is means for creating electronic mail. It is also possible to separately configure the e-mail server function. The configuration of the computer may differ depending on the amount of data to be processed, countermeasures against failures, and the like.

The form shown in FIG. 1 is selected only for the purpose of explanation, and the only requirement is that the ordering side is capable of connecting to the general-purpose network 1 and exchanging information by the protocol of the Internet. The existence of an information terminal device and a computer system on the order receiving side.

The procedure of a delivery request using the system shown in FIG. 1 will be specifically described below with reference to FIG. 2, taking the case of requesting delivery of a package as an example. The orderer, who is the client of the delivery, uses the WWW browser function 21 in the information terminal device 2 to use the WWW server 32 of the shipping company.
Access the above delivery request home page 51. Figure 3
Shows an example of a delivery request home page.

To access the delivery request home page 51, the URL of the delivery request home page 51 is directly input, or the URL recorded by the information terminal device 2 is entered.
Or by using a search tool on the Internet or the like, and is operated by a normal WWW browser function operation.

The orderer who is the client, as the client information, is the client's "name", "address", "telephone number", "e-mail address", "collection location", "desired collection date", Enter the desired pickup time zone. In the example of FIG. 3, the time zone uses a method of selecting from three time zones.

As the delivery destination information 42, "name", "address", "telephone number", "designated delivery date" and "designated delivery time zone" of the delivery destination are entered. In the example of FIG. 3, the “delivery designated time zone” uses a method of selecting from three time zones, like the “collection desired time zone”.

When requesting delivery of a package to a plurality of delivery destinations, after inputting the information of the package, "<delivery destination:
By selecting "There is another delivery destination" written next to "1>", the delivery request home page 51 in which the information of the requester and the information regarding collection are the same is displayed, and a different delivery destination can be input. It can be carried out.

The number "1" displayed in "<delivery destination: 1>" shown in FIG. 3 is a number for distinguishing the delivery destinations, and the delivery destination is added with the first delivery destination being 1. Each time it is displayed, this value is changed to 2, 3, 4 and displayed.

Regarding the package information 43, first, the content of the package is selected. For general luggage, the "size", "weight" and "temperature" are further selected. In FIG. 3, selection items are not particularly shown for items other than general luggage, but it is also possible to provide necessary selection items according to the contents.

When a plurality of packages are to be sent to the same sender, the requester information 41 and the delivery are selected by selecting "There is other package" next to "<Package: 1>". The delivery request home page 51 with the same destination information 42 is displayed, and the package can be added.

The number "1" displayed in "<luggage: 1>" is a number for distinguishing the luggage, and the first luggage is 1, and this value is set to 2 each time the luggage is added. ,
It is changed to 3 and 4 and displayed.

On the delivery request home page 51, after the necessary items have been entered and selected, "delivery request confirmed"
Press the button to send the delivery request information 44 to the contractor side system 3. At this time, the delivery request information 44 entered
It is also possible to display the content of and to set a button for requesting confirmation again.

In addition to preparing a list of item names for items necessary for inputting the delivery request information 44, such as the above "designated delivery time zone" and "size",
By preparing a list of options in advance, the burden of input can be reduced.

The screen example shown in FIG. 3 also does not limit the scope of the present invention. You can configure the client, delivery address, and package information on separate screens, or depending on the information you entered immediately before,
Next, it is possible to switch the screen for inputting or selecting, select not only by using check boxes, but also by using a pull-down list that displays a list of selection items. is there.

FIG. 4 shows an example of items of the delivery management information 40 handled by the delivery information management means 31. The delivery management information 40 includes the delivery request information 44 input by the orderer, the delivery status information 46 for managing the delivery status of the package, and the delivery request information 44.
The identifier 47 for identifying

The contractor side system 3 receives the delivery request information 44 input or selected by the orderer from the information terminal device 2 via the general-purpose network 1 and the WWW server 32, and registers it in the delivery information management means 31. At this time, an identifier 47 for identifying the delivery request information 44 is added to each delivery destination unit, and the delivery status information 46 is set to “before pickup”.

The delivery information management means 31 sets the subsequent delivery status confirmation URL 48 from the recorded delivery management information 40 in a format including the identifier 47, and sets the delivery management information 40 and the generated delivery status confirmation URL 48. , And sends it to the e-mail transmission means 33, and requests the orderer to send the notification information e-mail 61.

The e-mail sending means 33 sends the delivery management information 40 and the delivery status confirmation URL 48 received from the delivery information management means 31 to the notification information e-mail 6 shown in FIG.
The data is formatted into the format 1 and transmitted to the orderer through the general-purpose network 1. The delivery status confirmation URL 48 described in the electronic mail 61 may include a number for distinguishing the parcel.

The orderer receives the above notification information electronic mail 61 by using the electronic mail receiving means 22 of the information terminal device 2 connected to the general-purpose network 1. In the example shown in FIG. 5, the contents of requesting three packages to two delivery destinations are described.

The orderer confirms the contents of the notification information electronic mail 61, and if the contents of the delivery request are erroneous or there is no change, wait for the orderer to collect the cargo. In the notification information electronic mail 61, if there is an error in the contents of the delivery request or a change occurs, if the delivery status confirmation URL 48 described in the notification information electronic mail 61 is accessed,
A request content changing home page 52 as shown in FIG. 6 can be displayed.

To access the WWW server 32 in this case, for example, in the commercially available software for sending and receiving electronic mail, the delivery status confirmation URL 48 described in the text of the electronic mail is clicked with the pointing device or the like of the information terminal device 2. By doing so, the WWW browser software is automatically started, and the method for moving to the clicked delivery status confirmation URL 48 or the method for explicitly starting the WWW browser software and confirming the delivery status described in the email 61 is displayed. Use the URL 48 with the basic functions of the information terminal device 2, such as copy and paste, to
This can be done by the method of inputting in the address designation field of the WW browser software, and the labor of inputting the URL can be reduced.

The WWW server 32 is a delivery status confirmation UR.
When the L48 is accessed, the delivery request information 44 is taken out from the delivery information management means 31 only when the delivery status information 46 of the corresponding delivery request is set to "before collection", as shown in FIG. Homepage 52 for changing request contents
To create.

The orderer is requested to change the request content homepage 5
The recorded delivery request information 44 can be changed by re-inputting or reselecting the item to be changed in the delivery request information 44 displayed in 2.

After making necessary changes, "confirm changes"
Click the button to send the delivery request changes to the contractor. It is also possible to prompt again to confirm the changed contents before the actual transmission. In addition, as shown in FIG. 6, it is possible to request to notify the changed contents of the delivery request information 44 by e-mail again.

The delivery request can be changed many times before a fixed time (for example, 12 hours before) of the collection date and time, and after the fixed time, the delivery status information 46 is changed to "collecting". By setting "", it is prohibited to change the delivery request information 44.

At the shipping company on the contractor side, the person in charge of collection is
By using the delivery slip output means 34, for example, a specific region and date are designated, and the collection place is included in the designated region from the delivery management information 40, and the input date is the desired date and time of collection. The delivery management information 40 corresponding to is extracted, and the delivery slip 45 is output for each area.

The delivery slip 45 includes the name, address, and
Telephone number, delivery address, name, telephone number, number of packages, size (eg width, height, total depth, etc.),
The weight, delivery method (eg, frozen / refrigerated / general), and delivery request information 44 such as the designated delivery date and the designated delivery time zone are described. The person in charge of collection collects the delivery slip 45 brought at the time of collection. Carry out collection work using

The person in charge of collection receiving the parcel from the orderer uses the delivery status recording means 35 to update the delivery status information 46 of the delivery information management means 31 to "collected". The delivery person updates the delivery status information 46 by using the delivery status recording means 35 every time a change occurs such that the parcel moves through the delivery relay base on the orderer side.

After delivering the package to the person in charge of collection, the orderer confirms the delivery status on the delivery status confirmation home page 53 as appropriate using the delivery status confirmation URL 48 described in the notification information electronic mail 61. be able to.

The WWW server 32 is a delivery status confirmation UR.
When the delivery status information 46 of the relevant delivery is set to a setting other than "before collection" when the L48 is accessed, the delivery status information 46 recorded by the delivery information management means 31 is taken out and shown in FIG. The delivery status confirmation home page 53 as shown is created to provide the delivery status.

In the example of FIG. 7, "collecting", "collected", or "delivering" is displayed during the period until the delivery is completed, but in another embodiment, the contractor side It is also possible to display the whereabouts of parcels and the like using a figure based on the delivery relay base.

When the delivery person completes the delivery of the package,
On the spot, the delivery status recording means 35 is used to record the delivery completion state and the completion date and time in the delivery status information 46, and the delivery management information 40 is passed to the electronic mail creating means 33 to deliver the delivery completion information. Request to send the mail 62.

The e-mail sending means 33 creates a delivery completion e-mail 62 as shown in FIG. 8 in which the delivery completion date and time is described in the delivery management information 40, and the general-purpose network 1
Send to the orderer via.

The orderer receives the delivery completion e-mail 62 by using the e-mail receiving means 22 of the information terminal device 2 connected to the general-purpose network 1 and confirms the content of the delivery completion e-mail 62. You can know that the package has arrived at the destination. Even after the delivery is completed, the delivery status confirmation homepage 5 for a certain period after the delivery is completed.
3 displays information such as delivery date and time when delivery is completed.

[0065]

As described above, according to the delivery request management method and system using the general-purpose network according to the present invention, both the orderer and the orderer can make a request when the orderer requests the orderer for delivery. A function for surely confirming the request content can be realized, and the input load of the orderer and the work of the contractor can be efficiently performed.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention.

FIG. 2 is a schematic diagram showing a procedure for requesting delivery via the Internet of the present invention.

FIG. 3 is an example of a screen for requesting delivery according to the present invention.

FIG. 4 is an example of items of delivery management information of the present invention.

FIG. 5 is an example of a notification information electronic mail according to the present invention.

FIG. 6 is an example of a screen for changing the requested delivery contents of the present invention.

FIG. 7 is an example of a screen for confirming the delivery status of the present invention.

FIG. 8 is an example of a delivery completion electronic mail according to the present invention.

[Explanation of symbols]

1 General-purpose network 2 Information terminal equipment 21 WWW browser function 22 E-mail receiving means 3 Ordering system 31 Delivery information management means 32 WWW server 33 E-mail sending method 34 Delivery slip output means 35 Delivery status recording means 40 Delivery management information 41 Client information 42 delivery address information 43 Luggage information 44 Delivery request information 45 delivery slip 46 Delivery status information 47 identifier 48 Delivery status confirmation URL 51 Delivery Request Home Page 52 Website for changing delivery request 53 Delivery status confirmation website 61 Notification Information Email 62 Delivery completion information email

Claims (10)

[Claims] 1. A method of requesting delivery of parcels from a shipping company, which is an orderer, to a shipping company, which is an orderer, wherein an information terminal device on the orderer side and a computer on the orderer side are general-purpose. Connecting via a network, inputting delivery request information for requesting delivery online in the information terminal device on the orderer side, via the general-purpose network, and a computer on the orderer side But,
A step of recording delivery management information for managing delivery request and delivery status, the computer of the order acceptor side, as notification information for notifying the orderer, completion of acceptance of delivery request, the delivery request information, An electronic device that sends connection information to the orderer side computer, which is composed of an address that identifies the orderer side computer and an identifier that uniquely determines the delivery request information, to the orderer through the general-purpose network. A delivery request management method comprising the step of sending by email. 2. The delivery request management method according to claim 1, wherein the orderer receives the e-mail, which is the notification information, at an information terminal device on the orderer side, and the orderer. Using the connection information described in the received e-mail, via the general-purpose network, to confirm the delivery management information recorded by the computer on the orderer side, and And a step of allowing the delivery management information to be changed within a limited time until a certain time ago. 3. The delivery request management method according to claim 1, wherein the orderer receives the electronic mail, which is the notification information, at an information terminal device on the orderer side, The contractor inputs, as delivery status information, that the state of the package has been changed each time collection, temporary storage, transportation, and delivery are completed, and recorded in the delivery management information of the computer on the contractor side, Based on the connection information described in the received electronic mail by the orderer, the orderer's computer records the information from the orderer's information terminal device via the general-purpose network. To the e-mail address of the orderer recorded in the delivery management information within a certain time after the delivery status of the package is referred to and the delivery status of the package is updated to the delivery completed state. A step of creating an e-mail including the delivery management information and delivery completion information describing the delivery completion date and time to the delivery destination and transmitting the e-mail via the general-purpose network. Request management method. 4. The delivery request management method according to claim 1, further comprising the step of instructing a delivery slip to be output in the computer of the contractor, and the computer of the contractor. From the recorded delivery management information, a step of extracting the relevant delivery management information, a step of outputting a delivery slip based on the delivery management information, and
And a step of using the delivery slip instead of the delivery request slip entered by the orderer. 5. A delivery request management system in which a delivery client, who is an orderer, requests a delivery company, which is an orderer, to deliver a package, which is a general-purpose network and an information terminal device on the orderer side. On the information terminal device on the orderer side, online input means for inputting delivery request information for requesting delivery via the general-purpose network, a computer on the orderer side, and a computer on the orderer side. A computer, delivery information management means for recording delivery management information for managing delivery request and delivery status, and completion of acceptance of delivery request as notification information for the orderer's computer to notify the orderer, The delivery request information,
E-mail transmitting means for transmitting connection information, which is composed of an address for specifying the computer on the orderer side and an identifier for uniquely determining the delivery request information, by an e-mail addressed to the orderer via the general-purpose network. When,
A delivery request management system comprising: 6. The delivery request management system according to claim 5, wherein the orderer receives the e-mail, which is the notification information, at an information terminal device on the orderer side, Delivery status in which the orderer confirms the delivery management information recorded by the computer on the orderer side via the general-purpose network using the connection information described in the received e-mail In the confirmation means and the limited time until a certain time before collection,
A delivery request management system, comprising: delivery management information changing means capable of changing the delivery management information. 7. The delivery request management system according to claim 5, wherein the orderer receives the electronic mail, which is the notification information, at an information terminal device on the orderer side. Means, and the orderer inputs the fact that the state of the package has been changed each time the collection, temporary storage, transportation, and delivery are completed, as delivery status information, and is recorded in the delivery management information on the computer of the orderer. Situation recording means,
The orderer's computer records the information from the orderer's information terminal device via the general-purpose network based on the connection information described in the received electronic mail by the orderer. Delivery status reference means for referring to delivery status information of the package, and within a fixed time after the delivery status of the package is updated to the delivery completed state,
An electronic mail including the delivery management information and delivery completion information indicating the delivery completion date and time to the delivery destination is created at the e-mail address of the orderer recorded in the delivery management information, and the general-purpose network is created. A delivery request management system comprising: 8. The delivery request management system according to any one of claims 5 to 7, wherein the computer of the orderer side instructs delivery request information to be output, and records it in the computer of the orderer side. A delivery request management system comprising: delivery slip output means for extracting the corresponding delivery management information from the delivered delivery management information and outputting a delivery slip based on the delivery management information. 9. The delivery request management system according to claim 5, wherein the general-purpose network is
The online input means, the delivery management information changing means, and the delivery status confirmation means operate on a WWW browser, and the delivery management information changing means and the delivery status confirmation means are Internet electronic mail protocols. E-mail system that works with W and
A delivery request management system configured to operate so that when a WW browser cooperates and the connection information is clicked on an electronic mail system, the information is displayed on the WWW browser. 10. A computer-readable recording medium in which a program for operating a computer as the delivery request management system according to claim 5 is recorded.