JP4589367B2 - Notification method, notification device, and notification program - Google Patents

Description

  The present invention relates to a technique for performing Q & A between a plurality of users on a network.

  In recent years, in addition to desktop personal computers and notebook personal computers, mobile devices such as PDAs (Personal Digital (Data) Assistants) and mobile phones have become widespread, and information sharing and exchanging systems using broadband network connections and always-on connections Is being realized. A bulletin board system, which is one of such systems, is expected as a means of quickly drawing up employee voices on the intranet and consumer voices on the Internet and sharing them as knowledge to help solve problems and utilize the knowledge. Here, the bulletin board system is a system that posts questions from users on the network and answers to the questions on an electronic bulletin board, and enables text-based questions and answers between users.

  However, in the bulletin board system, the importance of the question issued by the user A among other users participating in the bulletin board, and the effect of the answer to other users. It ’s not clear what kind of user it has helped. For this reason, users who really need information often do not see the necessary Q & A, and it is difficult to share knowledge effectively.

  An object of the present invention is to provide a technique for providing necessary information to a user who needs information. Another object of the present invention is to provide a technology that allows a user who needs information to quickly obtain necessary information.

The present invention provides a notification method executed by a computer terminal to which a client operated by a user can be connected , and includes the following steps.
A personal information storage step for storing personal information about the user in the storage means ;
A question processing step for accepting registration of a question from a client of a questioner included in the user and publishing the registered question;
An answer processing step of accepting registration of an answer to the question from a client of one or more respondents included in the user and disclosing the registered one or more answers;
A designation receiving step for accepting designation of a question that the reference user is interested in among the published questions from a client of one or more reference users that are included in the user and are users other than the respondent;
An answer notifying step of notifying the client of the reference user of one or more answers to the designated question.
The answer notification step extracts personal information of some users from stored personal information based on the personal information of the reference user, and further sends the answer to a client of the owner of the extracted personal information Notice.

The reference example of the present invention provides the notification method according to the first aspect, wherein the answer notification step determines the validity of the answer to the question and notifies the reference user of a highly effective answer.
The present invention provides a computer-readable recording medium on which a notification program for asking questions and answers between users and executing the following steps is recorded.
A question processing step for accepting registration of a question from a questioner included in the user and publishing the registered question;
An answer processing step for accepting registration of an answer to the question from one or more respondents included in the user and disclosing the one or more registered answers;
A designation receiving step for accepting designation of a question that the reference user is interested in among the published questions from one or more reference users that are included in the user and are users other than the respondent;
An answer notification step of notifying the reference user of one or more answers to the specified question.

The present invention provides a notification device for asking and answering questions between users and comprising the following means.
-Question processing means for accepting registration of a question from a questioner included in the user and publishing the registered question,
An answer processing means for accepting registration of answers to the question from one or more respondents included in the user and disclosing one or more registered answers;
A designation receiving means for receiving designation of a question that the reference user is interested in among the published questions from one or more reference users that are included in the user and are users other than the respondent;
An answer notifying unit that notifies the reference user of one or more answers to the specified question.

The present invention provides a notification program for making questions and answers between users, and for causing a computer to function as the following means.
-Question processing means for accepting registration of a question from a questioner included in the user and publishing the registered question,
An answer processing means for accepting registration of answers to the question from one or more respondents included in the user and disclosing one or more registered answers;
A designation receiving means for accepting designation of a question that the reference user is interested in among the published questions from one or more reference users included in the user and other than the respondent; and the designation Answer notifying means for notifying the reference user of one or more answers to the asked question.

  By using the present invention, it is possible to quickly provide necessary information to a user who needs information.

<First embodiment>
(1) Overall Overview FIG. 1 shows an overall configuration diagram of a notification system according to a first embodiment of the present invention. The notification system includes a notification server 1 and notification clients 2a, 2b (hereinafter referred to as notification client 2). The notification server 1 and the notification client 2 operate on a computer. A user who operates the notification client 2 can send a question to the notification server 1 to ask another user, or obtain a response from another person for the question from the notification server 1. Conversely, the user can also register answers to questions from others in the notification server 1.

  In this notification system, the user can notify the notification server 1 that he is interested in questions from others. The notification server 1 notifies an answer to the question to a notification client 2 of a user who is interested in the question at a predetermined timing. By doing so, the answer is automatically notified to a user who has the same question as the questioner and wants to know the answer to the question (hereinafter referred to as a reference user). Therefore, the user can promptly obtain an answer to a problem commonly shared by users on the network. In other words, the user can quickly acquire and share necessary knowledge.

  In addition, the notification server 1 determines the timing for notifying the reference user of the answer and the answer to be notified. The timing for notifying the answer may be, for example, when the answer has converged, when the answer has a lot of response, or when there is a new answer to the question. When there are a plurality of answers to a question, for example, an effective answer can be notified to a reference user by notifying an answer with a high support rate or notifying an answer that many users desire to save.

  The notification of the answer may be performed not only for the reference user but also for a user who is expected to be interested in a certain question (hereinafter referred to as an “expected reference user”). For example, based on a user profile of a reference user of a certain question, an aggregate user profile of the question is calculated. This aggregated user profile shows personal information common to users who are interested in the question. The notification server 1 extracts an expected reference user from user profiles accumulated in advance based on the aggregated user profile, and notifies the converged answer to these users. By notifying a predicted reference user of a question and an answer, the knowledge of a user who needs common knowledge can be efficiently increased on the network.

(2) Notification Server Next, the function of the notification server 1 will be described in detail with reference to FIG. The notification server 1 includes databases 11 to 14 and modules 15 to 110.
(2-1) Database [Management DB]
FIG. 2 is a conceptual explanatory diagram of information stored in the management DB 11. The management DB 11 accumulates questions, answers to questions, and comments to answers. In addition to these, for example, the following information is stored in one record. Thereby, the question, the answer, and the reference user are associated.

(A) Question ID: An identifier for identifying a question from the user. For example, an address or pointer indicating the storage location of the question may be used as the question ID.
(B) Reference user ID: The user ID of a reference user who is interested in the question specified by the question ID. The user ID is used to specify the notification client 2 on the notification system. One or more reference user IDs are stored for one question ID. The questioner is included in the reference user.

(C) Answer ID: An identifier that identifies an answer to interest in the question specified by the question ID. Similar to the question ID, an address or pointer indicating the location where the answer is stored may be used as the answer ID. One or more answer IDs are stored for one question ID.
Further, the following information is stored in association with one answer ID.
(D) Comment ID: An identifier that identifies a comment generated by an arbitrary user for an answer. It may be an address or a pointer indicating the location where the comment is stored. One or more comment IDs are associated with one answer ID.

(E) Supporter ID: a user ID that specifies a user who supports the answer specified by the answer ID (hereinafter referred to as a supporter). One answer ID is associated with one answer ID.
(F) Saver ID: a user ID that specifies a user who wishes to save a combination of the answer specified by the answer ID and the question (hereinafter referred to as a saver). One or a plurality of saver IDs are stored for one answer ID.

[User Profile DB]
The user profile DB 12 stores a profile (not shown) of a user who operates the notification client 2. For example, when this notification system is used in one company, personal information such as a department, job type, job title, work location, and years of service can be considered as a user profile. The user profile is stored in association with the user ID. The user profile may be constructed by a system different from the notification system or may be constructed on the notification system.

[Aggregated user profile DB]
FIG. 3 is a conceptual explanatory diagram of information stored in the aggregated user profile DB 13. In the aggregated user profile DB 13, the question ID and the aggregated user profile are stored in one record. The aggregate user profile is calculated based on the reference user of the question specified by the question ID. More specifically, the aggregated user profile is personal information common to reference users of a certain question.

[Condition DB]
FIG. 4 is a conceptual explanatory diagram of information stored in the condition DB 14. The condition DB 14 stores one or more notification conditions and one or more support conditions. The notification condition is a condition for determining the timing for notifying the reference user of an answer to a certain question. For example, the notification condition may include a case where the convergence conditions 1 to 3 for the answer to converge are satisfied, a case where the number of comments for the answer exceeds a certain value, or a new answer is created. Details of the convergence condition and the notification condition will be described later.

The support condition is a condition for the administrator who manages the notification server 1 to support the answer to the question. For example, when the answer does not converge or when an answer to a certain question diverges, a support condition is set so that the administrator supports the answer. Details of the support conditions will be described later.
(2-2) Module Functions Next, the functions of the modules 15 to 110 included in the notification server 1 will be specifically described with examples. Each of the modules 15 to 110 includes software that performs processing starting from web access, such as CGI (Common Gateway Interface), SERVLET, JSP (Java (registered trademark) Server Page), and ASP (Active Server Page). Can be realized. Each of the modules 15 to 110 may include software that can push information from the notification server 1 to the notification client 2. Of course, the notification server 1 and / or the notification client 2 can be provided with a dedicated application for the notification system to realize the functions described later.

[Question module]
The question module 15 receives and stores a question from the notification client 2 and provides it to any notification client 2. FIG. 5 shows an example of a screen provided by the question module 15 to the notification client 2. The question detail screen (FIG. (D)) is provided via the Q & A top screen (FIG. (B)) and the question list screen (FIG. (C)) from the top menu screen of FIG. The question detail screen displays the question stored in the management DB 11. However, the screen transition to the question detail screen is not limited to this example. For example, the question detail screen (c) may be displayed from a keyword search screen (not shown).

[Reference User Module]
The reference user module 16 accepts the application of the reference user and stores it in association with the question. For example, the reference user module 16 displays a “Interested in thread progress” button on the question detail screen in FIG. 5D, and accepts a specification of a question that the user is interested in. When this button is pressed, the question ID and the user ID are transmitted from the notification client 2 to the notification server 1. The user ID is stored in the management DB 11 as a reference user ID in association with the question ID. Thereafter, the reference user module 16 provides the notification client 2 with a result notification confirmation screen illustrated in FIG. Thereby, the user who operates the notification client 2 can confirm that he / she has become a reference user.

[Answer module 17]
-Creation and browsing of responses-
As shown in FIG. 6D, the answer module 17 receives an instruction for creating an answer and an instruction for browsing on the question detail screen. For example, when creation of an answer is instructed by pushing the “write answer plan” button, an answer creation screen illustrated in FIG. This screen accepts the creation of an answer. The created answer is stored in the management DB 11 in association with the question. The answer module 17 accepts an answer browsing request by pushing the “view answer plan” button on the question detail screen, and displays the answer to the question displayed on the question detail screen (FIG. 7 (e) described later). )reference).

-Support for answers-
In addition, the answer module 17 receives support for the created answer. FIG. 7E is an answer plan display screen provided to the notification client 2 by the answer module 17. The confirmation screen shown in FIG. 5F is provided by, for example, pushing the “support” button on this screen. When the support of the question is confirmed by pushing the “OK” button on this screen, a support request is transmitted from the notification client 2 to the notification server 1. This support request includes the user ID that operates the notification client 2 and the answer ID of the supported answer. The user ID is stored in the management DB 11 in association with the answer ID as a supporter ID. Thereby, for example, the number of supporters for each answer, the support rate of each answer, and the like can be calculated, and the effectiveness of the answer can be estimated.

-Saving questions and answers-
Further, the answer module 17 receives from the notification client 2 a question and answer designation (hereinafter referred to as a save request) that the user wants to save as his / her own know-how. For example, as shown in FIG. 8E, a save request is accepted by pushing a “save this answer plan at hand” button on the answer plan display screen. In response to the save request, the user ID, question ID, and answer ID are transmitted to the notification server 1, and the user ID is stored in the management DB 11 as a saver ID in association with the answer ID. After the save request, a save confirmation screen illustrated in FIG. 5F may be provided, and after confirming the intention to save, the user ID, question ID, and answer ID may be transmitted to the notification server 1. A user can accumulate questions and answers that he / she finds useful for him / herself as his / her own know-how.

-View saved questions and answers-
The answer module 17 provides the stored question and answer to the notification client 2. When the notification client 2 storing the question and the answer accesses the notification server 1, the answer module 17 displays that the user know-how is stored on the top menu screen, for example. In FIG. 8G, a “My know-how” button is displayed. By pushing this button, a combination of a question and an answer corresponding to the notification client 2 is displayed. When there are a plurality of combinations, a list of combinations may be displayed on the list screen illustrated in FIG. The question and answer selected on the list screen are displayed on the know-how detail screen illustrated in FIG. The reference user can easily refer to the Q & A accumulated as his know-how.

-Addition and reference of comments-
The reply module 17 receives a comment addition request and a comment reference request from the notification client 2. For example, as shown in FIG. 9 (e), the response module 17 provides the notification client 2 with a “add comment” button on the response plan display screen. When this button is pushed, a comment creation screen illustrated in FIG. 5F is provided, and the creation of a comment is accepted. For example, when an “OK” button is pressed after creation, the comment is transmitted to the notification server 1 and stored in the management DB 11 in association with the answer. As a result, an arbitrary user can create a comment related to the answer, such as a supplement or correction for an answer to a certain question.

  Conversely, when accepting a comment reference request, the answer module 17 displays a “view comment” button on the answer plan display screen, for example, as shown in FIG. 9G (FIG. 9G). When the “view comment” button is pushed on this screen, the comment display screen shown in FIG. 5H is provided, and the comment created in relation to the answer is displayed. When there are a plurality of comments related to the answer, for example, the comments may be displayed one after another by using a “next” button (not shown). Thereby, an arbitrary user can view a comment created in relation to an answer to a certain question.

[Response notification module]
The response notification module 18 notifies the reference user of the response (hereinafter simply referred to as response notification). Although all answers to the question designated by the reference user may be notified, it is preferable to selectively notify effective answers. For example, an effective answer may be an answer with a high support rate or the number of supporters or a certain number of comments. The reply notification is transmitted from the notification server 1 to the notification client 2 by a push method.

  FIG. 10 is an example of a screen provided by the reply module 18 to the notification client 2. When the answer notification module 18 determines to notify the reference user of the answer, the answer notifying module 18 displays, for example, that the answer has been given on the top menu screen. Also, an answer reference request is accepted on this screen. In the example of FIG. 10A, the answer notification module 18 has given a valid answer to the “Next to Strawberry Daifuku” question! ”Button to accept an answer reference request and provide a question detail screen (FIG. 5B). This screen does not necessarily have to be displayed, but it is preferable because the reference user can remember the question he is interested in. For example, a “to answer plan” button is displayed on the question detail screen, and an answer plan display instruction is accepted by pressing this button. Next, questions and answers are displayed on the answer plan display screen shown in FIG. Therefore, the reference user can automatically know the answer to the question that he / she is interested in.

Furthermore, the answer notification module 18 may provide the notification client 2 with the validity of the answer displayed on the answer plan display screen. For example, the response distribution screen shown in FIG. 5D may be provided by pushing a “go to answer distribution” button on the answer plan display screen, and the support rate for each answer may be provided. The reference user can guess the effectiveness of the notified answer.
The timing of reply notification is not particularly limited. There are cases where the answer to a question has converged, a new answer has been issued, or the number of comments for a given answer has exceeded a certain number. In addition to the reference user, the user who notifies the answer may notify the expected reference user extracted from the user profile DB 12 based on the aggregated user profile. In addition, when there are many reference users and expected reference users, it may be possible to notify all users of questions and answers.

[Condition module]
The condition module 19 receives from the administrator of the notification server 1 a notification condition for determining the timing of answer notification and a setting of a convergence condition for determining whether or not the answer has converged. Here, “the answer converges” refers to a situation in which an answer that can be generally regarded by a plurality of users referring to a certain question appears, and is realized by the administrator describing the condition for convergence. FIG. 11 is an example of a screen displayed on the notification server 1 by the condition module 19. For example, the management initial screen shown in FIG. 6A accepts identification information such as an ID and a password. Next, the convergence condition setting screen shown in FIG. 10C accepts the setting of the convergence condition via the management top menu screen shown in FIG. In this example, three convergence conditions are set.

Convergence condition 1: When there are 30 or more supporters and the support rate is 40% or more.
Convergence condition 2: When 20 or more people store one combination of a question and an answer.
Convergence condition 3: There is a response from a proven user, and a new response does not occur even after 7 days or more after the response. Here, for example, a user who has a track record refers to a user who has five or more answers regarded as valid among the answers so far.

FIG. 4D shows an example of a notification condition setting screen displayed by the condition module 19. In this example, three notification conditions are set.
Notification condition 1: When the answer converges under any of the convergence conditions 1 to 3.
Notification condition 2: When a certain number of comments are added to a certain answer.
Notification condition 3: When a new answer is created for a question.

Based on the set convergence condition and notification condition, the answer notification module 18 determines the presence of convergence and the timing of answer notification. The convergence conditions and notification conditions listed here are only examples, and are not limited to these.
[Support module]
The support module 110 accepts setting of support conditions for the administrator of the notification server 1 to support services on the notification system, and requests support from the administrator. FIG. 12 is an example of a support condition setting screen provided by the support module 110. Here, two conditions are set as support conditions.

Support condition 1: Answers do not converge even after a certain period of time after the question is generated.
Support condition 2: When there are too many answers, for example, more than 4, The support module 110 determines whether the support condition is satisfied for each question ID based on the support condition received on the support condition setting screen. Judge at regular intervals. If the support conditions are satisfied, a support notification requesting support from the administrator is sent.

  FIG. 13 is an example of a support notification screen that the support module 110 displays on the notification server 1. For example, after the authentication process is performed on the management initial screen shown in FIG. 9A, support is requested on the management top menu screen shown in FIG. Also, a request for reference to detailed information is accepted on this screen. When reference to detailed information is requested, the contents of the question and the answer status to the question are notified on the notification content detail screen of FIG. For example, FIG. 13C shows a case where the answer example for the question is zero, and the notification content detail screen shown in FIG. 14C shows that the answer is provided but no valid answer appears.

(3) Notification Client Returning to FIG. 1 again, the notification client 2 will be described. The notification client 2 has an information transmission / reception module 21 for transmitting / receiving information to / from the notification server 1. The information transmission / reception module 21 has a function of receiving information by a push method from the notification server 1. For example, when the notification server 1 is realized by a configuration including CGI, SERVLET, JSP, ASP, etc., the information transmission / reception module 21 can be realized using a Web browser. In this case, information cannot be sent to the client by the initial action on the server side (Push), so information notification by the initial action of the notification server is realized by using a pseudo means or an alternative protocol.

(4) Process Flow Next, the main process flow performed by the notification server 1 will be described.
(4-1) Main Process FIG. 15 is a flowchart showing the flow of the main process.
Steps S1 and S2: The notification server 1 receives a request for creating a question or viewing a question from the notification client 2 (S1), and the question created by the client 2 in the management DB 11 or the question stored in the management DB 11 The requested question is provided (S2).

  Steps S3, S4, S5, S6: The notification server 1 acquires from the notification client 2 the question ID of the question that the user is interested in and the user ID of the user (S3). Next, the notification server 1 stores the acquired user ID in association with the question ID as a reference user ID (S4). Furthermore, the notification server 1 confirms the question of interest with respect to the notification client 2 of the reference user (S5). Thereafter, the notification server 1 updates the aggregated user profile of the question based on the user profile of the reference user (S6).

Steps S7 and S8: When the notification server 1 receives a new answer to an arbitrary question from the notification client 2 (S7), it associates the answer with the question and stores it in the management DB 11 (S8).
Steps S9 and S10: When the notification server 1 receives a response to an existing answer from the notification client 2 (S9), the notification server 1 executes an answer response process described later (S10). Here, the response to the answer is a support for the answer, a storage request, a comment addition, or a comment reference request.

Steps S11 and S12: The notification server 1 accepts the question and answer reference request stored from the notification client 2 (S11), and provides the notification client 2 with the question and answer corresponding to the notification client 2 (S12).
Steps S13 and S14: The notification server 1 accepts the setting of convergence conditions and notification conditions (S13), and stores the set convergence conditions and notification conditions in the condition DB 14 (S14).

(4-2) Answer Reaction Process FIG. 16 is a flowchart showing an example of the answer reaction process. This process is executed when the process proceeds to step S10 of the main process described above.
Steps S21 and S22: When receiving a support request for an answer (S21), the notification server 1 stores the supporter's user ID as a supporter ID in the management DB 11 in association with the answer ID (S22).

Steps S23 and S24: When the notification server 1 receives a response storage request (S23), the notification server 1 stores the storage ID in the management DB 11 in association with the response ID (S24).
Steps S25 and S26: When the notification server 1 receives a comment addition request from the notification client 2 (S25), the notification server 1 accepts the creation of a comment and stores the created comment in association with the answer in the management DB 11 (S26). .

Steps S27 and S28: When receiving the comment reference request from the notification client 2 (S27), the notification server 1 reads the requested comment from the management DB 11 and provides it to the requesting notification client 2 (S28).
(4-3) Reply Notification Processing FIG. 17 is a flowchart showing the flow of reply notification processing performed by the notification server 1 independently of the main processing. Here, for ease of explanation, it is assumed that the notification condition and the convergence condition are set as shown in FIG.

  Steps S31, S32, S33, S34, S35: When a support request for an answer to a question is received from the notification client 2 (S31), the notification server 1 calculates a support rate and the number of supporters for each answer to the question ( S32). Next, it is determined whether the support rate and the number of supporters satisfy the convergence condition 1 (S33). If the convergence condition is satisfied, an expected reference user is calculated (S34). Next, an answer is notified to the reference user and the expected reference user. The answer to be notified can be, for example, the answer with the highest support rate.

Steps S36 and S37: The notification server 1 determines whether there are many reference users and expected reference users. This can be determined by, for example, what percentage of the total number of users including the reference user and the expected reference user is greater than the total number of users. If there are many such users, the other users are notified of questions and answers (S37).
Steps S38, S39, S40: When the notification server 1 receives a save request from the notification client 2 (S38), it calculates the number of savers for the answer (S39). When the number of savers satisfies the convergence condition 2 described above (S40), the processes in steps S34 to S37 are repeated. However, here, the answer to be notified is an answer that satisfies the convergence condition 2.

Step S41: The notification server 1 determines whether or not the question is 7 days or more after the date when the latest valid answer is presented. If “Yes” is determined, the notification server 1 notifies the existing response according to steps S34 to S37. 2 is notified.
Step S42: The notification server 1 determines whether or not there is an answer to which a predetermined number of comments defined in the above-mentioned notification condition 2 are added. If “Yes” is determined, the notification server 1 sends the response according to steps S34 to S37. Notify the reference user.

Step S43: When the notification server 1 receives a newly created response from the notification client 2, the notification server 1 notifies the reference user of the response according to steps S34 to S37. This corresponds to the case where the aforementioned notification condition 3 is satisfied.
<Other embodiment examples>
(A) When there are a large number of saved persons of a certain question and a certain answer, a FAQ may be automatically generated by registering a pair of the question and the answer in the FAQ. By making this public, the user can efficiently find and utilize useful information.

(B) When there are reference users a, b interested in the question Q1, the reference user a may be notified of other questions Q2, Q3,. Similarly, the reference user b may be notified of other questions Q4, Q5,... That the reference user a is interested in. Thereby, it is possible to notify the user of a question that seems to be related to the question that interests the user.
(C) A recording medium on which a program for executing the above-described method of the present invention is recorded is included in the present invention. Here, examples of the recording medium include a computer readable / writable flexible disk, hard disk, semiconductor memory, CD-ROM, DVD, magneto-optical disk (MO), and others.
<Appendix>
(Appendix 1)
A notification method for asking and answering questions between users,
A question processing step for accepting registration of a question from a questioner included in the user and publishing the registered question;
An answer processing step for accepting registration of an answer to the question from one or more respondents included in the user and publishing the registered one or more answers;
A designation receiving step for accepting designation of a question that the reference user is interested in among the published questions from one or more reference users that are included in the user and are users other than the respondent;
An answer notification step of notifying the reference user of one or more of the answers to the designated question;
Including notification methods.

  The reference user is a user who has the same question as the questioner, for example, and is interested in the question and the answer. By automatically notifying such a user of an answer to the question, it is possible to quickly provide necessary information to the user. From the user's point of view, necessary information can be obtained quickly. In addition, sharing of knowledge among users can be promoted.

(Appendix 2)
The notification method according to appendix 1, wherein the answer processing step receives support for the answer from a user other than the respondent.
For example, it is preferable that an answer with a high support rate or an answer supported by many users is selectively notified, so that a reference user can be notified of an actual answer.

(Appendix 3)
The answer processing step includes
A sub-step of accepting the question and a request to save the answer to the question from the reference user, and storing the question, the answer, and the reference user combination;
Providing a stored question and answer in response to the request of the reference user;
The notification method according to appendix 1, further comprising:

The reference user can save the Q & A that he / she wants to store as his / her know-how and refer to it as necessary.
(Appendix 4)
The notification method according to claim 1, wherein the answer processing step further includes a sub-step of accepting registration of a comment for the answer from the user and disclosing the registered comment.

A comment is a message that supplements or corrects an answer. The viewer of the answer can further obtain information of interest to him / her by viewing the comment in addition to the answer.
(Appendix 5)
The notification method according to appendix 1, wherein the answer notification step determines the validity of the answer to the question and notifies the reference user of a highly effective answer.

For example, receiving support for an answer and determining the effectiveness based on the high support rate and the number of support. In addition, it is possible to accept a comment on an answer and determine that the answer is valid if there are many comments.
(Appendix 6)
The reply notifying step determines whether or not an answer notification condition that is a condition for notifying the reference user of an answer is satisfied, and notifies the reference user of the answer according to the determination result. The notification method described.

For example, the answer notification condition includes 1) when the answer converges, 2) when there are many comments for the answer, and 3) when a new answer is registered. Here, for example, when the answer converges, a valid answer is given.
(Appendix 7)
A personal information storage step of storing personal information about the user;
The answer notifying step extracts personal information of some users from stored personal information based on the personal information of the reference user, and further notifies the answer to the owner of the extracted personal information. The notification method according to attachment 1.

A user having personal information similar to a reference user of a certain question is considered to be interested in the question and its answer in the same manner as the reference user. Therefore, if such a user is inferred based on the stored personal information and a question and an answer are notified, sharing of knowledge is further promoted.
(Appendix 8)
Appendix 1, further comprising a support step of determining whether or not an answer support condition that is a condition for determining when the reference user cannot be notified of an answer is satisfied, and outputting an answer support request according to the determination result The notification method described.

When this notification method is executed on a computer, a screen for requesting administrator intervention is output. The answer support conditions may be, for example, 1) that the answer does not converge even after a certain time has elapsed after the question is generated, and 2) that there are too many answers.
(Appendix 9)
The notification method according to appendix 1, further comprising a notification condition setting step of receiving a setting of an answer notification condition, which is a condition for determining when to send an answer to the reference user.

The answer notification conditions are 1) when the answer converges, 2) when the number of comments for the answer is large, 3) when a new answer is registered, and the like.
(Appendix 10)
The notification method according to appendix 1, further comprising a convergence condition setting step for accepting an answer convergence condition setting that is a condition for determining that the answer to the question has converged.

For example, the answer convergence conditions are as follows: 1) When the support rate of a certain answer exceeds a certain level, 2) When the number of savers of a question and a certain answer exceeds a certain number, 3) To some extent, valid answers If a new answer is not registered after
(Appendix 11)
The notification method according to supplementary note 1, further comprising a support condition setting step of receiving a setting of an answer support condition that is a condition for determining a case where an answer cannot be notified to the reference user.

The answer support conditions may be, for example, 1) that the answer does not converge even after a certain time has elapsed after the question is generated, and 2) that there are too many answers.
(Appendix 12)
A computer-readable recording medium on which a notification program for asking and answering questions between users is recorded,
A question processing step for accepting registration of a question from a questioner included in the user and publishing the registered question;
An answer processing step for accepting registration of an answer to the question from one or more respondents included in the user and publishing the registered one or more answers;
A designation receiving step for accepting designation of a question that the reference user is interested in among the published questions from one or more reference users that are included in the user and are users other than the respondent;
An answer notification step of notifying the reference user of one or more of the answers to the designated question;
A computer-readable recording medium on which a notification program for executing is recorded.

Here, examples of the recording medium include a computer readable / writable flexible disk, hard disk, semiconductor memory, CD-ROM, DVD, magneto-optical disk (MO), and others.
(Appendix 13)
A notification device for asking and answering questions between users,
A question processing means for accepting registration of a question from a questioner included in the user and publishing the registered question;
Answer processing means for accepting registration of answers to the question from one or more respondents included in the user, and publishing one or more registered answers;
A designation receiving means for receiving designation of a question that the reference user is interested in among the published questions from one or more reference users included in the user and other than the respondent;
Answer notifying means for notifying the reference user of one or more answers to the designated question;
A notification device comprising:

This apparatus is, for example, a computer that executes the method of the first aspect.
(Appendix 14)
A notification program for asking and answering questions between users,
A question processing means for accepting registration of a question from a questioner included in the user and publishing the registered question;
Answer processing means for accepting registration of answers to the question from one or more respondents included in the user and disclosing one or more registered answers;
A designation receiving means for accepting designation of a question that the reference user is interested in among the published questions from one or more reference users included in the user and other than the respondent; and the designated Answer notifying means for notifying one or more of the answers to the question to the reference user;
Notification program to make the computer function as a computer.

  The present invention can be applied to a technique for performing Q & A between a plurality of users on a network.

1 is an overall configuration diagram of a notification system according to a first embodiment. The conceptual explanatory drawing of the information accumulate | stored in management DB. The conceptual explanatory drawing of the information accumulate | stored in aggregation user profile DB. The conceptual explanatory drawing of the information accumulate | stored in condition DB. Screen example provided by the notification server.

(A) Top menu screen (b) Q & A top screen (c) Question list screen (d) Question details screen (e) Result notification confirmation screen
Screen example provided by the notification server.

(A) Top menu screen (b) Q & A top screen (c) Question list screen (d) Question details screen (e) Answer creation screen
Screen example provided by the notification server.

(A) Top menu screen (b) Q & A top screen (c) Question list screen (d) Question details screen (e) Answer plan display screen (f) Confirmation screen
Screen example provided by the notification server.

(A) Top menu screen (b) Q & A top screen (c) Question list screen (d) Question details screen (e) Answer plan display screen (f) Save confirmation screen (g) Top menu screen (h) List screen (i) Know-how Detail screen
Screen example provided by the notification server.

(A) Top menu screen (b) Q & A top screen (c) Question list screen (d) Question details screen (e) Answer plan display screen (f) Comment creation screen (g) Response plan display screen (h) Comment display screen
Screen example provided by the notification server.

(A) Top menu screen (b) Question details screen (c) Answer plan display screen (d) Response distribution screen
An example of a screen displayed by the notification server.

(A) Initial screen for management (b) Top menu screen for management (c) Convergence condition setting screen (d) Notification condition setting screen
Screen example displayed on the notification server (support condition setting screen). An example of a screen displayed by the notification server.

(A) Initial screen for management (b) Top menu screen for management (c) Notification details screen (when the answer is zero)
An example of a screen displayed by the notification server.

(A) Initial screen for management (b) Top menu screen for management (c) Detailed notification content screen (when answers are provided)
The flowchart which shows an example of the flow of a main process. The flowchart which shows an example of the process flow in an answer reaction process. The flowchart which shows an example of the process flow in an answer notification process.

Explanation of symbols

1: Notification server 2: Notification client

Claims (3)

A notification method executed by a computer terminal to which a client operated by a user can be connected ,
A personal information storage step of storing personal information about the user in the storage means ;
A question processing step for accepting registration of a question from a client of a questioner included in the user and publishing the registered question;
An answer processing step of accepting registration of an answer to the question from a client of one or more respondents included in the user, and publishing the registered one or more answers;
A designation receiving step for accepting designation of a question that the reference user is interested in among the published questions from a client of one or more reference users that are included in the user and who are users other than the respondent;
An answer notification step of notifying one or more of the answers to the designated question to the client of the reference user;
The answer notification step extracts personal information of some users from stored personal information based on the personal information of the reference user, and further notifies the answer to the client of the owner of the extracted personal information Notification method. A notification device for asking and answering questions between users,
Personal information storage means for storing personal information about the user;
A question processing means for accepting registration of a question from a client of a questioner included in the user and publishing the registered question;
Answer processing means for accepting registration of answers to the question from a client of one or more respondents included in the user, and publishing the registered one or more answers;
Designation accepting means for accepting designation of a question that the reference user is interested in among the published questions from a client of one or more reference users that are included in the user and who are users other than the respondent;
Answer notifying means for notifying one or more of the answers to the specified question to the client of the reference user,
The answer notifying unit extracts personal information of some users from stored personal information based on the personal information of the reference user, and further notifies the answer to a client of the owner of the extracted personal information. The notification device. A notification program for asking and answering questions between users,
Personal information storage means for storing personal information about the user;
A question processing means for accepting registration of a question from a client of a questioner included in the user and publishing the registered question;
Answer processing means for accepting registration of answers to the question from a client of one or more respondents included in the user, and publishing one or more registered answers;
A designation receiving means for accepting designation of a question that the reference user is interested in among the published questions from a client of one or more reference users who are included in the user and who are users other than the respondent; and the designation Causing the computer to function as answer notifying means for notifying one or more of the answers to the asked question to the client of the reference user;
The answer notifying unit extracts personal information of some users from stored personal information based on the personal information of the reference user, and further notifies the answer to a client of the owner of the extracted personal information. A notification program.

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