JPH10222521A - System for supporting information sharing - Google Patents

Abstract

PROBLEM TO BE SOLVED: To effectively use original public information, and to improve the quality of the shared information by adding additional information such as addition and correction as necessary by others to information opened to the public by individuals. SOLUTION: A system 50 is constituted of an information registering means 1, information referring means 2, additional information registering means 3, presenting procedure control means 4, presenting procedure strategy means 5 additional information informing means 6, inputting and outputting means 7, public information storing means 8, additional information storing means 9, semantic relation storing means 10, profile storing means 11, information content understanding means 12, and term dictionary storing means 13. Then, information is opened to plural users, and the sharing of the information is supported. At the time of presenting the information by the information presenting means, the presentation control of the additional information is operated based on a semantic relation between the additional information and the public information. Thus, the relevant information such as addition, correction, and comment of a referrer for the information can be added to the original public information, and the relevant information can be referred to as necessary in referring to the original public information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention relates to, for example, the knowledge and know-how of an individual, the creation of documents such as documents, computer software, and paintings created by an individual, and the knowledge of a field owned by a specific group. Information
The present invention relates to an information sharing support system that is open to the public on a network and can be shared via a computer network.

[0002]

2. Description of the Related Art In recent years, with the spread of computer networks, it has become possible to directly disclose personal information to anyone from the conventional organizational hierarchy. Due to such changes in the environment, individuals can voluntarily disclose information, making it easier for them to appeal their own characteristics and results.
Sharing know-how and knowledge also improves the intellectual productivity of the entire organization.

As a means for sharing information on such a computer network, an electronic bulletin board on a computer network, a homepage on the Internet, and the like are used. In other words, with the advancement of the network environment that connects universities and companies, inside and outside, and homes, and the reduction in prices of information and communication equipment and storage devices, individuals must actively and passively acquire and own vast amounts of information. Is now possible.

[0004]

[Problems to be solved by the invention]

1) However, in the conventional information sharing means as described above, since a large number of participants freely publish information with their individual names, there is no manager who updates the information, Even if there is, there is no way to update the information released by others without permission, so there is no means to update the information, especially correct or delete, and the amount of information increases, but unnecessary information remains, There was a problem that the quality of information was not always maintained.

[0005] In addition, when a user tries to refer to information, he or she can refer only to public information that has already been registered, and there is a problem that there is no effective means when the user wants to know unregistered information.

Accordingly, the present invention adds related information such as addition, correction, and comment of a referrer to the original public information so that the relevant information can be referred to when referring to the original public information. As a result, the original public information can be effectively used, the useless information can be prevented from increasing, the quality of the shared information can be improved, and the content of one public information can be easily updated by its poster and reference person. The information publisher should provide an information sharing support system that can eliminate the stress that incorrect or old information must not be provided, and can easily disclose information and promote information sharing. With the goal.

[0009] 2) Further, according to the present invention, when the registered public information cannot be answered completely, necessary information can be easily obtained by directly interacting with the information poster, thereby improving the user's convenience. It is an object of the present invention to provide an information sharing support system that can improve the information.

3) In an information sharing support system in which a plurality of users collectively accumulate public information and share information, maintenance of information becomes a problem. In particular, for information based on facts such as business rules and product information, it is common practice to maintain the accuracy of the information by assigning a manager who maintains and manages the content. However, it is difficult for specific managers to maintain and manage all pieces of information, especially when personal information such as know-how cannot be guaranteed and personal information cannot be guaranteed, and fragmentary information is also shared. It is. Therefore, it is desirable that such information be distributed and maintained, including the users themselves. However, if all users are given the same authority as the conventional administrator, correct information will not be obtained. There is a risk that the information will be replaced with accurate information, which may cause confusion.In addition, the method of concentrating the authority of modification to a specific administrator and reflecting the modification information from general users to the public information through the administrator, As in the conventional method, the load is concentrated on the administrator, and the processing is likely to be delayed.

[0009] Therefore, the present invention makes it possible for a person who has authority over public information and a person who has added additional information to set conditions for presenting additional information in association with public information. By providing a function of controlling the presentation of additional information, it is possible to provide an information sharing support system in which maintenance of shared information can be properly performed by distributed management by users instead of centralized management by a specific administrator. Aim.

[0010] 4) In an information sharing support system in which a plurality of users collectly accumulate public information and share information, a change in the authenticity of public information over time is clearly seen by a user who has referred to the information. Although there was a problem that the information could not be grasped, the present invention is to present information (authorized information) added or deleted by a privileged user who is familiar with the field of the public information to the user who referred to the public information in an easily understandable manner. It is another object of the present invention to provide an information sharing support system in which a change in the credibility of public information with time becomes clear and the quality of shared information can be improved.

5) Further, since a large amount of information is circulated through a network, an information flood situation arises, and it becomes difficult to collect necessary information from a wide network environment with limited ability and time of general users. ing. Even a user who is bright in the network to some extent can hardly find information that is not his / her specialty. You have to rely on those who are likely to have the information you need or know where they are. On the other hand, in order for each person to share the expertise accumulated based on their experience with others, it is necessary to carry out digitization. However, it is difficult for an individual to collectively input his / her own information, and the difficulty in inputting information is an obstacle particularly in information sharing on an intranet in a company.

[0012] Regarding the input operation, it is often difficult to know what information is effective for others and at what level (for example, for an expert or a beginner) when trying to input. On the other hand, Q and A
When inputting the answer to the question as described above, it is relatively easy to write because the situation of the partner who wants the information is known. Even in electronic news, there are more people who answer when asked, and who add to the information published by someone, than those who are willing to publish information. As described above, a person who has low motivation to release information cannot know the timing of disclosure unless asked.

Further, since Q and A performed in electronic news and the like are enormous, unless they are converted into a reusable form, they cannot be searched later. In major newsgroups, Q and A, for example, FA
Q (Frequently Asked Questio)
Some of them are distributed in a form such as n) for reuse. However, putting together in the form of FAQs requires specialized knowledge and frequent work.

As described above, in a network environment in which conventional information communication devices are connected, there is a problem that useful information possessed by each individual cannot be easily collected.

Therefore, the present invention records a search request of a user in advance, and when another user registers related information of the search request, the information required by the user who has made the search request earlier is stored. An object of the present invention is to provide an information sharing support system that can efficiently collect information from an appropriate partner.

[0016]

[Means for Solving the Problems]

1) An information sharing support system according to the present invention, in an information sharing support system that discloses information to a plurality of users and supports information sharing, a storage unit that stores public information, and a public storage that is stored by the storage unit. Information presenting means for presenting information in response to a user's request, input means for inputting additional information related to public information presented to the user by the information presenting means, and information input by the public information and the input means Storage means for storing the additional information in association with these semantic relationships, and when presenting the information by the information providing means, based on the semantic relationship between the additional information and the public information. By performing presentation control, related information such as addition, modification, and comment of a referrer to the original public information is added to the original public information, and the related information is referred to when the original public information is referred. By making it possible to refer to the linked information as appropriate, effective use of public information can be achieved, increase in useless information can be prevented, quality of shared information can be improved, and sharing of information can be promoted.

2) The information sharing support system of the present invention
A registration unit for registering public information in an information sharing support system that supports information sharing by exposing information to a plurality of users, and information for searching for the public information registered by the registration unit in response to a user request Searching means, information presenting means for presenting the public information searched by the searching means, and an information provider who provided the public information as necessary when presenting the public information with the information presenting means, Means for providing information by direct dialogue through a communication line set between the information requester who has requested the presentation of the public information, and, when presenting the public information by the information presenting means, A symbol indicating the agent of the information provider is displayed, and when the information is provided through direct communication via the communication line, the image of the information provider is displayed on the screen displaying the symbol indicating the agent. of By displaying the information in one area, the user and the information poster are set to have a direct dialogue when the proxy response cannot be answered, and the information poster's image is displayed in the same area as the symbol representing the proxy response. By doing so, it is possible to clearly notify the user of the switch to the direct dialogue, smoothly switch the mode from the proxy response to the information poster, improve the efficiency of the dialogue with the user, and furthermore, make necessary information available. It can be easily obtained, and user convenience can be improved.

3) The information sharing support system of the present invention
In an information sharing support system that discloses personal information to a plurality of users and supports information sharing, a registration unit for registering personal public information, and the public information registered by the registration unit is used in response to a user request. Information search means for searching by
Information presenting means for presenting the public information retrieved by the retrieval means in response to a user request, input means for inputting additional information relating to the public information presented to the user by the information presenting means, Additional information storage means for storing information and additional information input by the input means in association with their semantic relationships; and when the information providing means presents the public information, conditions for presenting the additional information of the public information And a presentation unit that presents the additional information based on a semantic relationship between the additional information and the public information and a presentation condition designated by the designation unit when the information is presented by the information providing unit. The additional information presentation control means, the condition for presenting the additional information in association with the public information can be set by a person who has authority over the public information and a person who added the additional information. Each and settable Re, to have a function of controlling the presentation of additional information comprehensively them, are maintained on the shared information, properly performed in a distributed management by the user rather than centralized management by a specific administrator.

4) The information sharing support system of the present invention further includes a determination unit for determining whether the content of the public information requested by the user is a question message, and presents the public information of the question message. Then, when a response to the public information is input as the additional information, the user is notified of the additional information to the user related to the public information, thereby improving the user's convenience.

Further, the additional information storage means stores the additional information input by the privileged user corresponding to the field of the content of the public information as authorized information in association with the public information, and stores the information in the information presenting means. At the same time as presenting the authorized information, information (authorized information) added or deleted by a privileged user who is familiar with the field of the public information is presented to the user who referred to the public information in an easily understandable manner. By doing so, the credibility of the public information changes over time, and the quality of the shared information can be improved.

5) The information sharing support system of the present invention
In an information sharing support system that discloses personal information to a plurality of users and supports information sharing, a registration unit that registers personal public information, an input analysis unit that analyzes a request content input by a user, Request storage means for storing request contents analyzed by the input analysis means; information search means for searching public information registered in the registration means relating to the request contents analyzed by the input analysis means; Information presenting means for presenting the public information retrieved by the retrieval means; request presenting means for presenting a request similar to the public information retrieved from the request storage means when registering the public information; When at least one of the requests presented by the means is selected, by associating it with the public information, the request associated with the request stored in the request storage means is selected. Information collection means for collecting information, the user's search request is recorded in advance, and when another user registers related information of the search request, the user who made the search request first The information required by the user can be efficiently collected from an appropriate partner.

[0022]

Embodiments of the present invention will be described below with reference to the drawings.

(First Embodiment) FIG. 1 shows a first embodiment of the present invention.
It is a schematic block diagram of the information sharing support system which concerns on embodiment. In FIG. 1, an information sharing system 50
Are information registration means 1, information reference means 2, additional information registration means 3, presentation procedure control means 4, presentation procedure strategy means 5, additional information notification means 6, input / output means 7, public information storage means 8,
It comprises additional information storage means 9, semantic relation storage means 10, profile storage means 11, information content understanding means 12, and term dictionary storage means 13.

The information registering means 1 generates information describing documents, computer software, paintings and the like describing the knowledge and know-how of individuals and groups, and accumulates them in the public information accumulating means 8. Information in documents that describe the knowledge and know-how of individuals and groups includes objective facts such as organizational information, regulations, external information, experience stories, failure stories,
They are divided into so-called know-how subjective opinions such as hangs.

The information reference means 2 is for the user to search, refer to, and use information stored in the public information storage means 8.

The additional information registering means 3 is for registering additional information such as additions, corrections, comments, etc. with respect to the information referred to by the information referring means 2, and the additional information registered by this means. Is stored in the additional information storage means 9,
At the same time, the semantic relationship between the public information and the additional information is stored in the semantic relationship storage unit 10.

The presentation control means 4 controls the presentation method of the additional information according to the presentation procedure strategy means 5 when presenting information to the information reference means 2.

The information content comprehension means 12 examines the content of the information, such as determining whether the public information is an objective fact or a subjective opinion, or specifying a specialized field of the public information. The term dictionary storage means 13 is used for the information content understanding means 1.
In step 2, a term dictionary such as a keyword necessary for examining the information content is stored.

The profile accumulating means 11 accumulates a profile such as the degree of expertise of an individual or a group.
The information content by the information content understanding means 12 and the individual or group profile stored in the profile storage means 11 are referred to when the presentation procedure strategy means 5 calculates the reliability of the additional information.

The additional information notifying means 6 is for notifying the information poster that the additional information has been added to the public information.

The input / output means 7 is connected to each of the above means, whereby the user inputs necessary information and the system presents information to the user.

In the information sharing support system 50, data transmission and reception via the network is controlled by the input / output means 7. That is, the plurality of information sharing systems 50 connected on the network can access the public information stored in each of them by communicating with each other via the input / output means 7.

FIG. 1 shows a form in which a plurality of information sharing systems 50 access public information by communicating with each other via a network. However, the present invention is not limited to this case. Only by itself completes its intended function. That is, one
A form in which a third-party user accesses the stored public information to one information sharing system 50 is also effective.

FIG. 2 shows an example of information content stored in the public information storage means 8 in such an information sharing support system.

As shown in FIG. 2, the public information is roughly divided into an information identification number 21, an attribute 22, and an attribute value 23. The attributes include the title, publisher, release date, types representing know-how, software, paintings, etc., classifications representing business categories, topics and other information categories, related information, search keywords, contents, reference history, etc. is there.

FIG. 2A shows an example of the public information of the type "know-how" stored in the public information storing means 8, in which the title is a lecture holding procedure, the publisher is Taro Yamada, and the publication date is 95.
On October 1, 2010, the type was know-how, the classification was visitor service, and the related information was how to write the request document (information identification number # 20).
0), a list of intellectuals (# 350), indicating that the keywords are lecture, visit, university professor, and agenda, followed by the contents of public information. Further, as an additional history of the additional information, an identification number stored in a semantic relation storage unit that stores a semantic relation between the additional information and the public information is described. In this example, / log / # 24, / log /
# 38 and / log / # 105.

FIG. 2B shows an example of the public information of the type “computer software” stored in the public information storage means 8. The title is a budget management program, the publisher is Momoko Yoneyama, and the release date is On May 10, 1993, the type was software, the classification was budget management, the related information was a list of arrangement requests,
Keywords are budget, purchase schedule and overtime, contents are program file / etc / yosan-kanri, additional history is / log / # 60, / log / # 62, / log / #
120.

Next, a method of inputting public information via the information registration means 1 will be described.

FIGS. 3 and 4 are views showing an example of the user interface of the information registration means 1. FIG. The information registration window A101 mainly includes a main screen A102 and a control panel A103.

The "classification designation" button A104 on the control panel A103 is for designating the classification of information. The classification, which is one of the attributes of the information stored in the public information storage unit 8, also indicates the business classification or information category to which the information belongs. A user who accumulates information designates a classification relating to the information via the information registration means 1 and the information is accumulated in the public information accumulation means 8 in association with the classification.

An information publisher (hereinafter, referred to as a user) presses a "classify" button A10 on the control panel A103.
When No. 4 is selected, a conceptual diagram of a classification system associated with information is displayed on the main screen A102, as shown in FIG.
For example, it is displayed in a network form. The user associates the classification with the information to be registered by selecting one or more classifications from the classifications displayed on the window A102.

An "information input" button A105 on the control panel A103 is for giving an instruction to switch to a mode for inputting public information. When the user selects an "information input" button A105 on the control panel A103, the main screen A102 switches to a screen for inputting information contents.

FIG. 4 shows an example of a screen display when a user inputs information in a text format on the information registration window. The user inputs a title, a type, a format, and contents for the information to be input and disclosed. The contents may be input directly, or the contents of the file may be disclosed as information by designating a specific file name which has already been edited. In this example, the format of the information disclosed by the user is text, but the information registered in the public information storage unit 8 in the information sharing support system is not limited to the text format, and may be a still image, a moving image, or a sound. Also, information such as the execution format of a program can be shared by specifying a file name.

Next, a method for searching for and referring to the public information stored in the public information storage means 8 via the information reference means 2 will be described.

FIG. 5 shows a method of searching for information through information reference means.
It is an example of a user interface for reference. In FIG. 5A, an information search window A301 mainly includes a main screen A302 and a control panel A303.
It is composed of An information referrer (hereinafter, referred to as a user) designates search target information by selecting a "classification designation" or "keyword designation" button on the control panel. For example, by instructing a "classification designation" button A304, a conceptual diagram showing a classification system of target information is displayed on the main screen A302, and a corresponding classification is selected. When the user designates a “search execution” button A305 on the control panel A303 after designating a category or a keyword, information related to the designated category or set of keywords is searched. If there are a plurality of search results, the information reference means 2 displays a title list of each information, and the user selects desired information from the title list to specify target information. In FIG. 5A, a title list of a plurality of information is displayed on the main screen A302.

FIG. 5B is an example of a screen display in which the user refers to the public information via the information reference means 2.

Further, the user can input additional information to the information referred to via the information reference means 2 via the additional information registration means 3.

FIG. 6 shows an example of the additional information registration interface. In FIG. 6A, when a presentation area of information to be added is selected as shown in A501 and a menu button of a mouse is pressed, a menu as shown in A502 is displayed. When, for example, "correction" is selected from the menu as shown in FIG. 6A, an additional information registration window A503 as shown in FIG. 6B is activated, and the registrant of the additional information is registered with the registrant A504. Enter A505. If a registration button A506 is selected here, the input additional information is registered. When the cancel button A507 is selected, the registration of the additional information is canceled, and the additional information input mode ends.

FIG. 7 is an example of a screen display when presenting public information having the additional information added as shown in FIG.
FIG. 7A is a display example in which additional information for correction is added to the public information shown in FIG. 6, and the additional information is displayed so as to overlap the public information. This is because if the public information is objective facts such as company regulations, it is necessary for the user to always be able to see the latest information. The latest additional information is always displayed at the top.

In the case of additional information other than correction, for example, as shown in FIG. 7B, public information having additional information is highlighted and displayed as A602, and the part is selected. When the menu button of the mouse is pressed, the type of the added additional information is displayed as a menu like A603.

FIG. 8 shows an example of information stored in the additional information storage means 9. As shown in FIG. 8, the additional information is roughly divided into an information identification number 81, an attribute 82, and an attribute value 83. Attributes include title, registrant, registration date, content, and the like. FIG. 8 shows the contents of the additional information added in the description of FIG. 6, where the title is “application procedure for childcare leave”, the registrant is “Natsuki Hase”, and the registration date is “
"February 6", followed by the contents of the additional information.

FIG. 9 shows an example of the information content of the semantic relationship between the public information and the additional information stored in the semantic relationship storage means 10.

As shown in FIG. 9, the semantic relationship between the public information and the additional information is, for example, an information identification number 91, a public information identification number 92, an additional information identification number 93, whether the public information is an objective fact or a subjective fact. A flag 94 indicating whether it is a public opinion and the additional information is “addition”, “correction”, “addition request”
And the like.

Next, an information presentation procedure in the case where there is additional information with respect to the public information will be described with reference to the flowchart shown in FIG.

First, the information reference means 2 displays the selected public information as shown in FIG. 5 (step S1).
Next, if it is not checked whether the public information includes additional information, the process ends (step S2). If there is additional information, the semantic relationship between the additional information and the public information is acquired from the semantic relationship storage means 10, and the semantic relationship is checked (step S3).

If the semantic relationship is "correction" (step S4), the information content comprehension means 12 checks whether the public information is an objective fact by referring to the term dictionary in the term dictionary storage means 13. In addition, whether the public information is an objective fact or not is checked when the user refers to the public information and registers the additional information, and is registered in a predetermined field of the semantic relation storage unit 10 in advance. Is also good. In this case, the information reference means 2 or the presentation procedure control means 4 refers to the semantic relation storage means 10 to determine whether the public information is an objective fact.

If the public information is an objective fact (step S5), the information content understanding means 12 calculates the reliability of the additional information, and the result indicates that the additional information has reliability "1". (Step S6), the presentation procedure control means 4 displays the additional information over the public information (step S7). That is, if reliable information is added to the public information describing the objective fact, it is necessary to always present the user with the latest information. FIG. 7A shows this state. Even if the semantic relationship is “correction”, if the public information is not an objective fact or the reliability of the additional information is low, it is not always necessary to present the additional information to the user. As described above, only the link information indicating that there is additional information is displayed on the menu for the public information. FIG. 7B shows a case where there is additional information in which the additional information has a semantic relationship of “addition” and “addition request”.

The reliability of the additional information is calculated when the user refers to the public information and registers the additional information, and is registered in a predetermined field of the semantic relation storage means 10 in advance. Is also good. Therefore, in this case, step S
In 6, the presentation procedure control means 4 only needs to refer to the semantic relation storage means 10.

On the other hand, in step S4, if the semantic relationship is not “correction” but the semantic relationship is “correction request” or “addition request” (step S9, step S1).
0), and present an information provision request (step S11). First, an information provision request is made to the information poster, and if the information poster cannot provide further information, the information provision request is widely presented to general users by means such as electronic news or electronic mail.

Even if the semantic relationship is "modification request", "addition request"
If not, only the link information of the additional information is displayed as a menu on the public information (step S8).

FIGS. 11 and 12 are examples of screens presenting a “request for correction”, and FIG. 13 is an example of screens presenting an “additional request”.

FIGS. 11A and 11B are examples of screens in which a user (a referrer of public information) inputs a “correction request” for public information. In FIG. 11A, information for making a correction request is selected, and "correction request" is selected in menu A701. Then, as shown in FIG. 11B, an additional information input window A 702 is displayed, in which the content of the correction request is input and registered.

FIG. 12A shows an example of a screen in which the additional information notifying means 6 notifies the information poster of the correction request in response to the correction request made in this manner. In this case, FIG.
Item A7 of the registrant in the additional information input window (a)
03 is the name of the information poster in advance.

FIG. 12B shows an example of a screen when a general user is requested to modify additional information. For example, FIG.
When “request for correction” is selected from the menu A 701 of FIG. 1A, an additional information input window A 704 is displayed.

FIG. 13A shows additional information notifying means 6.
11 is an example of a screen for notifying an information poster when an instruction of “addition request” of additional information for the public information is issued. FIG. 13B shows an example of a screen when a general user is requested to add additional information. For example, when “Addition request” of menu A 603 is selected from the screen of FIG. An input window A705 is displayed.

When the registration button is selected in the additional information input window shown in FIGS. 11, 12 and 13, the additional information is registered in the semantic relation storage means 10. That is, the identification number of the additional information is assigned, and the identification number of the additional information and the identification number of the referred public information are registered. At this time, as shown in FIG. 9, a semantic relationship 95 between the additional information and the public information and a flag 94 indicating the judgment result of whether the referred public information is an objective fact or a subjective opinion are also registered.

Next, the processing for obtaining the reliability of the additional information in the presentation means strategy means 5 in step S6 of FIG. 10 is shown in FIG.
This will be described with reference to the flowchart shown in FIG.

The information content understanding means 12 acquires the specialized field of the public information to which the additional information obtained by referring to the term dictionary of the term dictionary storage means 13 is added, and substitutes it for a variable A (step S21). ).

Next, a specialty field is acquired by referring to the profile of the registrant of additional information stored in the profile storage means 11 and is substituted into the variable B (step S22). A
And B are equal (step S23). If they are equal, the reliability is set to "1" (step S24), and if not, the reliability is set to "0" (step S25).

FIG. 15 is a diagram showing an example of a description of a term dictionary stored in the term dictionary storage means 13. This term dictionary is referred to in the process of step S21 in FIG. 14, and is divided into a dictionary of a term classification system and a dictionary of synonyms.

FIG. 15A is a description example of a dictionary of a term classification system, wherein 141 denotes a large classification, 142 denotes a middle classification, and 143 denotes a small classification. A plurality of keywords 145 that may be included when describing the basic concept are described on the right side of the basic concept 144. For example, the keywords “accident” and “no accident” are described for the basic concept “work”.

FIG. 15 (b) is an example of a description of a synonym in a dictionary.
For the basic term 146, a plurality of synonyms 147
Is described. For example, a synonym for the basic term "short distance business trip" is described as "short distance".

The inclusion relation of the term concept is also described. For example, a plurality of inclusion terms 148 are described on the right side of the basic term “transportation”, such as “train”, “bus”, “private car”,
It is described as "airplane." The inclusion term 148 is a term that is semantically included in the basic term 146. FIG.
Basic concept 144 of FIG. 5 (a) and basic term 1 of FIG.
46 corresponds.

When examining the specialized field of public information, first, basic terms are obtained from the terms described in the public information with reference to FIG. 15B, and the classification system shown in FIG. And extract the corresponding basic concept.

FIG. 16 is a diagram showing an example of a description of profiles stored in the profile storage means 11. The personal profile is roughly divided into a name or group name 151, an attribute 152, and an attribute value 153.

Reference numeral 154 denotes an attribute indicating a specialized field, and the attribute value described here corresponds to the basic concept 144 in FIG.

The basic concept indicating the specialized field acquired for the public information with reference to FIG. 15 and the basic concept indicating the individual specialized field acquired for the registrant of additional information with reference to FIG. If so, the reliability of the additional information is "1"
And

Next, a process for determining whether the content of the public information is an objective fact or a subjective opinion will be described. It should be noted that this determination result is stored as the flag information 94 in the semantic relation storage unit 10 of FIG.

FIG. 17 shows a description example of a term dictionary that is referred to to determine whether the public information is an objective fact or a subjective opinion among the term dictionaries stored in the term dictionary storage means 13. is there. The term dictionary used here is shown in FIG.
FIG. 17B shows an objective fact expression table shown in FIG.
And the expressions 162 and 164 appearing in the text are registered.

The information content comprehension means 12 is shown in FIG.
The contents of the public information are inspected with reference to the table shown in FIG.

The processing procedure of the information content understanding means 12 is shown in FIG.
This will be described with reference to the flowchart shown in FIG.

First, for the selected public information, the type of information is extracted from the public information storage means 2 (step S).
31). The types of information include documents representing personal knowledge and know-how, computer software, and the like. The document is
It is broadly divided into know-how in which report documents such as papers and reports and individual knowledge and information are described in atypical documents.

Here, the inspection target of the information content is limited to know-how. In this case, the know-how is
This is because the knowledge and information possessed by an individual includes objective facts such as the rules of an organization. Check whether the type of public information is know-how. That is, it is checked whether or not the type of the selected public information is “know-how” (step S3).
2).

If the type of the public information is “know-how”, the contents of the public information are inspected, and the expression describing the selected public information is referred to as the objective fact expression by referring to the term dictionary table of FIG. (Step S33)
-Step S34). For example, the term used in a document is an objective fact expression that describes public information based on which of the objective fact expression table and the subjective opinion expression table is included. Check if

If it is an objective fact expression, the public information is determined to be an objective fact (step S35), otherwise, it is determined to be a subjective opinion (step S36).

The present invention is not limited to the above-described first embodiment, but can be implemented with appropriate modifications without departing from the scope of the invention.

As described above, according to the first embodiment, the following effects can be obtained.

Other information can be added to the information disclosed by the individual as appropriate, such as addition or modification, and the information can be presented to the user as appropriate.

The information is universal, but there are many things whose contents become older as time goes by. Since it is not desirable to present such old information to the user, information that needs to be presented to the user as objective facts, such as objective facts, should always be attached to the original public information and displayed clearly. And the latest information can be presented to the user.

In such an information sharing support system, information disclosure tends to be suppressed due to the stress that incorrect information must not be provided. With this addition, even if the information is wrong or outdated, the information content can be easily updated by members other than the publisher itself, so that the information can be easily disclosed and information sharing is promoted.

By directly notifying the publisher of a correction request, an addition request, and the like, information required by members other than the publisher can be known, and the quality of shared information is improved.

(Second Embodiment) FIG. 19 is a schematic block diagram of an information sharing support system according to a second embodiment of the present invention.

In FIG. 19, information sharing support system A
Reference numeral 50 denotes an information registration unit A1, an information reference unit A2, a dialog management unit A3, a dialog monitoring unit A4, a dialog monitoring strategy A5, a direct dialog unit A6, an input / output unit A7, and a public information storage unit A.
8. Dialogue history storage means A9, profile storage means A1
0.

The information registration means A1 generates information describing documents, computer software, pictures, etc., describing the knowledge and know-how of individuals and groups, and stores the information in the public information storage means A8.

[0095] The information reference means A2 is for the user to search, refer to and use the information stored in the public information storage means A8.

The dialogue management means A3 manages the dialogue between the information reference means A2 and the user when the information stored in the public information storage means A8 is referred to by the user via the information reference means A2. is there.

The dialog history storage means A9 is provided with information reference means A
2 and the history of the conversation between the user. Since the system can be accessed from a plurality of users, a conversation history is accumulated for each user.

The dialogue with the user can be performed using a natural language or a GUI, but if the user's instruction is ambiguous, the auxiliary information is stored based on the dialogue history stored in the dialogue history storage means A9. To narrow down search candidates when the information reference means A2 searches for public information.

The dialogue monitoring means A4 is for monitoring the dialogue between the information publisher and the user via the information reference means A2. The monitoring method includes voice output and text display of the dialog history, and when dealing with a plurality of users, the monitoring is performed with reference to a dialog management strategy means A5 for determining how to monitor the plurality of dialog histories.

The direct dialogue means A6 asks the user a detailed question about the public information, and when the information reference means A2 becomes unable to answer, directly establishes a communication line between the user and the information poster, and conducts a dialogue. It is for doing.

The profile accumulation means A10 accumulates profiles of individuals, groups, etc., topics with high importance, important subjects, and the like. This profile refers to the dialogue monitoring strategy means A5 and determines a dialogue monitoring method. To be referred to when

The input / output means A7 is connected to each of the above means, whereby the user inputs necessary information or the system presents information to the user. The input / output means A7 is
Voice input, keyboard input, voice synthesis output, voice output,
It is performed by a combination of means such as text display.

When the information requester requests information by voice input or keyboard input, the information reference means A2 presents the public information by text display or voice synthesis output. These outputs are also presented to the information provider at the same time as a conversation history on each medium.

In the information sharing system A50, transmission and reception of data via a network is controlled by an input / output means A7. That is, the plurality of information sharing systems A50 connected on the network can access the public information stored in each of them by communicating with each other via the input / output means A7.

FIG. 19 shows a form in which a plurality of information sharing systems A50 access public information by communicating with each other via a network. However, the present invention is not limited to this case. Only by itself completes its intended function. That is, a form in which a third-party user accesses stored public information to one information sharing system A50 is also effective.

Here, under the control of the above means, the user (information referrer) side terminal (information sharing support system A50) and the information poster side terminal (information sharing support system) which search and refer to the public information. An outline of the entire operation will be described with reference to a screen display example in A50).

An example in which an agent of an information poster is called to search for information will be described below. FIG. 86 shows a flow of a process of calling an agent when performing an information search. When the user specifies a personal name such as "Mr. Kanako Suzuki" or "Call the agent of Kanako Suzuki", the personal agent is called. When the group name is designated as "worker" and "call the agent in charge of work", the representative of the group, for example, the manager of the section in charge of work, or the agent of the manager of the public information of work in charge is called.

When the user directly inputs a question such as “What is the procedure for overseas business trip?”, If the owner of the public information to be searched is an individual, a personal agent is called. If the owner is a group, the group is called a group. Call the agent of the representative.

The owner of the public information to be searched is determined by referring to the column of registrants of the public information stored in the public information storage means. Alternatively, the profile may be determined by referring to the profile of an individual or a group stored in the profile storage unit and matching the degree of specialty.

FIGS. 20 to 21 show one display example of the information search screen of the information referrer side terminal.

The screen shown in FIG. 20A includes a symbol display area 181 of an information poster agent (agent), a question text input window 182, an agent response text display window 183, and a public information content display window 18.
4. A related item display window 185 is provided.

FIG. 20A shows an example in which the agent has answered the user's question “Tell me about the application procedure for childcare job search” entered in the question sentence input window 182. At this time, the agent in the agent symbol display window 181 displays a smiling face.

FIG. 20 (b) shows a question sentence input window 182 on the screen shown in FIG. 20 (a), in which the user further inputs a question sentence "Can I change the applied suspension period?" However, since information for answering this question is not registered, the symbol display window 18
1 displays the troubled face of the agent, and displays "Please wait a moment" in the response sentence display window 183.

Then, the direct dialogue means A6 establishes a communication line for direct dialogue between the information poster and the person who searches and refers to this information. When the communication line for direct conversation is established, the screen display shown in FIG.
The screen is switched to the screen display as shown in FIG.

In the example of the display screen for direct interaction shown in FIG. 21A, a window 188 for displaying the image of the information poster is opened at the same display position as the symbol display window 181. Further, a window 189 for displaying a dialogue with the information poster and a window 190 for displaying the public information are also displayed.

FIG. 21 (b) is an example of a display screen for a direct dialogue between the user and the information poster when the direct dialogue is performed by voice. Here, the dialogue content display window is not displayed.

FIG. 22 is an example of a screen display of the terminal on the information poster side when the agent discloses information. The conversation history between the agent and the user is read out from the conversation history storage means A9 and displayed in the conversation history display window 191 only when the information poster desires. The conversation history display window 191 displays, for example, the face of the user of the conversation partner and the conversation history that is the contents of the conversation between the agent and the user.

When the agent is simultaneously publishing information to a plurality of users, a plurality of dialogue history display windows 191 are displayed. Further, the conversation history between one user and the agent can be output as voice when the information publisher desires. In this case, the dialog history display window 192 displays that the voice is being output. .

Next, the processing operation of the information sharing support system will be described in detail with reference to the flowchart shown in FIG. In the information sharing support system according to the present embodiment, the agent of the information publisher searches and presents the public information stored in the public information storage unit A8 in response to a request from the user. Can set whether the agent responds to the user without confirming with the information publisher by setting the identity verification mode. Also, although the information publisher can monitor the conversation history between the agent and the user, since displaying the conversation history at all times hinders the work, it is possible to select whether to display the conversation history. It has become.

If the personal identification mode is set, the agent makes a proxy response (step S41, step S4).
4) If not, the information poster is presented with the name of the user who made the inquiry and the contents of the question, and an inquiry is made as to whether or not to make a proxy response (steps S41 and S42).

If the information poster accepts the proxy response, a proxy response is made (steps S43 and S44). If not, a direct communication mode is established between the user and the information poster to switch to the direct conversation mode (step S43). S43, step S45).

When the agent makes a proxy response, the information reference means A2 searches the public information storage means A8 for an answer that meets the user's intention and presents it (step S4).
4). At this time, it is checked whether or not the conversation history display mode is set. If the conversation history display mode is not set, the conversation history is stored in the conversation history storage means A9 so that the information poster can view the conversation history later when necessary. (Step S46, Step S48).

If the conversation history display mode has been set, it is further checked whether or not the voice output mode has been set (step S47). If the conversation output display mode has been set, the conversation history between the agent and the user is transmitted to the information poster terminal. Output (Step S49).

If the audio output mode is not set,
The conversation history is displayed as text (step S50).

Next, with reference to the flowchart shown in FIG. 24, the procedure of the dialogue history display processing in the terminal of the information poster will be described in detail.

When the agent responds to a plurality of users, the dialogue history display is prioritized according to the user and the contents of the inquiry, and the dialogue history is displayed accordingly.

First, when there is an inquiry from a user, it is checked whether the agent has already made a proxy response to another user (step S61). If the agent has not interacted with the user, the priority of the interaction history is set to the highest score (step S63).

If the agent has already interacted with another user, the priority is calculated and set by the interaction monitoring strategy means A5 (step S62).

Further, it is checked whether the dialogue history display is in the voice output mode (step S64). If the dialogue history display is in the voice output mode, the dialogue history with the user who has the highest priority is output as voice (step S65). Other conversation histories are displayed as text (step S67).

If there is a dialogue history that has already been output as voice and the priority of the newly generated dialogue is higher than that, the information publisher is informed that the dialogue history that has been output as voice is switched to text display. Notify, switch to text display, and output the voice of the newly generated conversation with the user.

If the voice output mode is not set, all the conversation histories are displayed in text (step S
66). Also, in order not to disturb the business,
The display may be minimized with an icon.

FIG. 25 shows a dialogue monitoring strategy means A5, which is referred to when deciding a priority order.
7 is an example of description of profile data stored in “0”.

As shown in FIG.
1 and its score 202, keywords 203 appearing during the dialogue
And its score, the partner user 204 and its score 205.

The dialogue monitoring strategy means A5 comprises the dialogue management means A
From 3, the user acquires the user name, the topic of the dialogue between the user and the information via the information reference means A2, and the keyword, and calculates the score by referring to the profile storage means A10. The score is calculated by adding the score of the topic, the score of the keyword, and the score of the partner user. When there are a plurality of topics and keywords, the scores are averaged for each of the three elements and the scores of the three elements are added. In addition, the user may specify the topic, the keyword, and the weight of the partner user's score.

As described above, according to the second embodiment, when the information reference means A2 cannot answer any more, the mode is set so that the user and the information publisher can directly interact with each other. Is displayed in the same area as the symbol symbolizing the information reference means A2, so that the user can be clearly notified of the switch to the direct dialogue, and the switching from the information reference means A2 to the information poster is smoothly performed. Thus, the efficiency of the interaction with the user is improved. Also, since the information publisher can monitor the history of the dialogue between the information reference means A2 and the user by voice output only when necessary, the information publisher does not hinder the work of the information publisher and has a high degree of importance. In the case of a topic that is highly likely to be switched to a conversation, the history of the topic can be monitored by voice output, so that the transition of the conversation when directly switching to the conversation mode is performed smoothly.

(Third Embodiment) Hereinafter, a third embodiment of the present invention will be described with reference to the drawings.

FIG. 26 is a schematic block diagram of an information sharing support system according to the third embodiment. FIG.
The same parts as those described above are given the same reference numerals, and descriptions thereof will be omitted. Hereinafter, portions different from FIG. 1 will be described.

Referring to FIG. 26, information sharing support system 5
0 indicates information registration means 1, information reference means 2, additional information registration means 3, additional information disclosure control means 251, additional information disclosure condition input means 252, input / output means 7, public information storage means 8, additional information storage means 9. , Additional information disclosure condition storage means 2
53, a profile storage unit 254, an information content understanding unit 12, and a term dictionary storage unit 13.

The information registration means 1 is a means for inputting knowledge, know-how, etc., and the input data is stored in the public information storage means 8. This information registration means 1 is linked to the additional information disclosure condition input means 252, and enables simultaneous entry of the disclosure conditions of the additional information when the additional information is registered after the disclosure of the information to be registered.

The information reference means 2 is for the user to search, refer to, and use information stored in the public information storage means 8.

The additional information registering means 3 is for registering additional information such as addition / modification with respect to the information referred to by the information referring means 2, and the additional information registered by this means is added to the additional information. The information is stored in the information storage means 9. The additional information registration means 3 is also provided with an additional information disclosure condition input means 25.
2, and allows the registrant of the additional information to simultaneously input the disclosure condition of the additional information.

The additional information disclosure control means 251 registers the information registered by the registrant of the information, the administrator who has authority over the management of the information, and the registrant of the additional information stored in the additional information disclosure condition storage means 253. The disclosure of the additional information is controlled based on the disclosure conditions, the field of the disclosure information, and the expertise of the registrant of the additional information.

The additional information disclosure condition input means 252 is linked to each of the information registration means 1 and the additional information registration means 3, but also inputs the disclosure condition using an administrator who manages highly public information. be able to. The input disclosure condition is stored in the additional information disclosure condition storage unit 253.

In the public information storage means 8, in addition to the form in which all information is managed in a unified manner, personal information registered and disclosed by individuals and mainly for personal reference use The management method is divided into highly public information, such as business rules and data, registered for the purpose of organizational use, and this information is managed based on the organizational hierarchy. ing.

The additional information storage means 9 stores the additional information in association with the public information. The additional information stored here is disclosed under the control of the additional information disclosure control means 251.
It is shared like other public information.

The additional information disclosure condition storage means 253 stores the condition inputted through the additional information disclosure condition input means 6 in association with the additional information, and stores the additional information disclosure control means 251.
Can refer to the disclosure condition regarding the additional information.

The profile storage means 254 stores the profile of an individual or an organization, such as the specialty of the individual or the position of the organization. It is used by the additional information disclosure control means 251 to determine the reliability of the additional information, together with the information content determination result by the information content understanding means 12.

FIG. 27 shows an example of information content stored in the public information storage means 8 in the information sharing support system as shown in FIG.

As shown in FIG. 27, the public information is roughly composed of an information identification number, an attribute, and an attribute value, and is substantially the same as that of FIG. The different part is that the “publisher” of the attributes shown in FIG. 2 is described separately in FIG. 27 as “author”, “registrant”, and “administrator”.

FIG. 28 shows an example of a user interface of the information registering means 1. A "condition designation" button 2
Reference numeral 61 designates that when additional information is added to the information registered via the user interface, the condition for inputting the condition for disclosing the additional information is switched to the mode.

FIG. 29 shows a case where the user designates “condition designation” in FIG.
5 shows an example of an input window displayed when a button 261 is selected.

FIG. 2 shows how the user specifies the disclosure condition of additional information.
If the user does not explicitly specify the input window as shown in FIG. 9, a predetermined value or a default value set by the user may be applied to the user. The trouble of inputting the condition every time may be reduced.

To specify conditions that apply only to experts in the field to which the information to be input belongs, select the “Classification” button in FIG. 29 and use, for example, the means shown in FIG. If the information is designated as the content determination information of the information content understanding means 12 in FIG. 26, an appropriate expert can be determined more accurately.

A processing procedure in the additional information registration means 3 for registering additional information with respect to the public information searched through the information reference means 2 will be described with reference to a user interface shown in FIG.

In FIG. 30 (a), of the contents of the retrieved public information, a portion to which information is to be added, here, for example, an area is designated as indicated by A501, and "input additional information"
When the button is selected, a menu A502 is displayed.
When, for example, “correction” is selected from the menu A502, FIG.
Additional information registration window A503 as shown in FIG.
Is displayed, the registrant of the additional information and the registered content can be input, and the registrant himself can also specify the disclosure condition of the additional information.

The additional information disclosure control means 251 determines whether or not the additional information is to be disclosed with respect to the public information in which the additional information has been registered by the additional information registration means 3, and to what extent it is to be disclosed. The presentation of the additional information when the public information is referred to is controlled.

The disclosure conditions of the additional information registered via the additional information registering means 3 are stored in the additional information storing means 9 and the like in a table format as shown in FIG. Shall be kept. For example, as shown in FIG. 31, the public information identification number 262, the additional information identification number 263, the public condition 264 designated by the registrant of the public information, the type of the additional information (the additional information, (Semantic relationship with public information) 265 and a public condition 266 designated by the registrant of the additional information.

It should be noted that the disclosure condition described later may be determined for additional information registered in association with the disclosure information each time the disclosure information is referred to. However, a single process such as obtaining approval of the registrant may be performed. Since there are sufficient conditions, it is assumed that the determination result of the condition designated by the registrant of the public information is recorded as the determination result 261 in FIG.

After the additional information has been registered in the public information as shown in FIG. 30, the conditions specified by the public information side and
An example of an additional information disclosure determination process based on a condition specified by the registrant of the additional information will be described with reference to a flowchart shown in FIG.

In this example, the condition specified by the registrant of the public information is a condition such as inquiring of the author or registrant of the public information, whether or not to add to a specific manager, and a condition that addition is permitted, for example. A description will be given of a case where a combination of restrictions on the type of information can be specified and the registrant of the additional information can specify a disclosure range, but the conditions that can be specified are limited to these. Not something.

First, when there is a condition designated by the registrant of the additional information (step S71), the information added by the registrant of the additional information for personal reference is added by the registrant of the additional information. When the information is registered, the information can be designated by not being disclosed, that is, by limiting the disclosure range of the additional information to only the registrant of the additional information (step S).
72). In this case, no matter what information is added, there is no effect on other users, so that it can be determined that disclosure is possible without considering the conditions of the registrant of the disclosure information (step S73).

If there is no condition specified by the registrant of the additional information (step S71), or if the condition is open to anyone other than the user (step S72), then the condition specified by the registrant of the public information is evaluated. (Step S74).

If the condition specified by the registrant of the public information includes a condition relating to the type of additional information, it is determined whether the added information is of a type permitted by the condition (step S74). If so, it is determined that the publication is not possible (step S76).

If there is no condition regarding the type of additional information in the conditions specified by the registrant of the public information (step S74), or if the added information is of a type permitted by the specified conditions (step S75) ), Then try to evaluate the conditions that require approval. That is, if there is no condition that requires the approval of the author or the registrant of the public information in the conditions specified by the registrant of the public information, it is determined that the public is permitted (steps S77 and S80). If there is, the approver specified in the condition is notified of the additional information, and an inquiry is made as to whether or not addition is possible (step S78). If approval has been obtained from all the inquirers specified in the conditions, it is determined that disclosure is possible (step S80),
If even one person is disapproved, it is determined that disclosure is not possible (step S79).

The processing on the condition of the additional information and the registrant's specialty is the same as in the first embodiment.

The above determination result is recorded in the determination result record column 261 of FIG. 31 and is referred to.

Next, when the public information is referred to, for example,
An example of the determination control process performed by the additional information disclosure control unit 251 to determine whether to release the additional information will be described with reference to the flowchart shown in FIG.

First, the selected public information is displayed in the same manner as described with reference to FIG. 5 of the first embodiment (step S9).
1). Next, it is searched from the additional information storage means 9 whether there is information added to the public information. If not, the process ends (step S92).

If the additional information is found and the result of the determination is that the information cannot be disclosed, the additional information is not presented to the user (steps S93 and S94). If the determination result indicates that the disclosure is permitted, the condition regarding the disclosure range specified by the registrant of the additional information is checked (step S95), and it is determined whether the user who is referring to the disclosure information satisfies the condition (step S95). (S97) If it is satisfied, it is presented to the user (step S99), and if it is not satisfied, the presentation is suppressed (step S98).

When the user adds additional information such as addition or correction to the published information, the information is unconditionally added and published if the information is information registered by the user (steps S95 and S96). If the information is not the information registered by the user, the correction information is made public when the condition set by the registrant is satisfied.

In the public information storage means 8, information that can be managed with personal authority such as authors and registrants and general public information that is not properly managed by personal management are separately managed. If there is an administrator, an administrator who manages public information with high publicity is set up, and extensions such as allowing necessary conditions to be added to the public information of registrants different from the administrator are expanded, so that Information can be distributed and managed in a hierarchical information management mode.

Further, the credibility is further improved by using the profile information, not the author or the registrant itself, as a condition for inquiring, and the approval of a person who is presumed to be highly specialized in the information content. It becomes possible.

The profile information includes not only information on individuals, but also information on the organization's responsibilities. The profile information is also determined, for example, by judging the specialty of the organization and the specialty of the members belonging to the organization. By performing management corresponding to an organizational hierarchy, more flexible judgment of expertise can be made.

As described above, according to the third embodiment, not only the individual but also the referrer can add, modify, delete, comment, etc. the information disclosed by the individual to the public information. Information can be added, and conditions for publishing the additional information in association with the public information are determined by a person who has authority over the public information (author, registrant of information, manager having predetermined authority, etc.) ), The additional information can be set by each person, and the disclosure of the additional information is controlled by comprehensively judging the conditions, so that the maintenance and management of the shared information is not centrally managed by the specific administrator but is distributedly managed by the user. Can be performed properly.

(Fourth Embodiment) The configuration of an information sharing support system according to a fourth embodiment of the present invention is, for example, as shown in FIG.
It is sufficient to have the components shown in FIG.

FIG. 34 shows an example of the contents of public information stored in the public information storage means 8 in the information sharing support system according to the fourth embodiment. As shown in FIG. 32, the various information includes an information identification number D21, an attribute D22, and an attribute value D23.
Consists of The attributes include the title, publisher, release date, types representing know-how, software, paintings, etc., classifications representing business categories, topics and other information categories, related information, search keywords, contents, reference history, etc. is there. FIG. 34 specifically illustrates an example of a question stored as public information. The title is “Teach me how to write equipment ordering documents”, the publisher is “Yuichi Tanaka”, and the publication date is “
8 ", the type is" question ", the classification is" arrangement request work ",
The related information indicates that “arrangement request list is obtained” (information identification number # 300), the keywords are “budget”, “equipment”, and “order”, and the text of the question is described as the content. .

The input of information via the information registration means 1 and the search / reference of information via the information reference means 2 are performed by using the user interface shown in FIGS. 3, 4 and 5 of the first embodiment. Although it is possible to perform an instruction operation and processing based on the information, information retrieval and
Reference can also be realized using a user interface as shown in FIG.

In FIG. 35, the user inputs a question sentence in the search sentence input area D32 of the information search window D31 in a natural language. The information reference means 2 uses the natural language sentence
A keyword used for the search is extracted by using a natural language processing technique such as morphological analysis, and public information matching the keyword is searched from the public information storage means 8. The execution of a search in a natural language and the generation of a response sentence are described in, for example, Japanese Patent Application Nos. 7-86266 and 7-235805.
No.

FIG. 36 shows an example of a search result display interface for displaying a result of information search performed via the user interface shown in FIG. In FIG. 36,
In the result display area D41, a keyword D42 extracted from the question text and a list D43 of titles of public information matching the keyword are displayed.

For example, by specifying one of the underlined titles in the title list D43 using an input device such as a mouse, the user can see the contents of the public information.

FIG. 37 is a display example of an interface for presenting the contents of public information to a user. Result display area D
At 52, the title, poster, and contents of the public information requested to be presented by the user are displayed.

The method for the user to input additional information to the information referred to via the information reference means 2 via the additional information registration means 3 is the same as in the first embodiment.

Next, a method of presenting public information when the public information is a question will be described with reference to the flowchart shown in FIG.

First, the public information requested to be presented is presented (step S111). Next, it is determined whether or not the public information is a question using the information content understanding means 12 (step S112). The method by which the information content understanding means 12 determines whether the content of the public information is a subjective opinion or an objective fact is the same as that described in the first embodiment. It is determined in a similar manner. That is, the information understanding means 12 determines whether the public information is a question, depending on whether or not it includes the question expression (for example, "Please tell me", "What is", etc.) stored in the term dictionary storage means 13.

If the public information is information other than the question, the information reference means 2 presents the public information to the user in the same manner as in the first embodiment (step S113).

If the public information is a question, it is checked whether an additional question has been registered in the additional information storage means 9 and if so, it is displayed (step S114). If not, a menu for inputting an answer is displayed and a request from the user is received (step S115).

FIG. 39 is a display example of a menu for inputting an answer. The answer input menu D71 may be operated by the user with respect to this question, "input of answer", "input of additional question", "request to be notified when answer is registered".
This is for presenting “deletion of menu” and prompting the user to select one of them.

If the user's request is "end of answer input", the system ends the presentation (step S11).
6). If the request is "input additional question" (step S117), the system displays an interface for inputting the additional question, acquires the additional question from the user as additional information to the public information, and stores the additional information. It is stored in the means 9 (step S118).

FIG. 42 is a display example of an interface for inputting an additional question. The user inputs an additional question on the additional information input window D100.

FIG. 40 shows a display example when the user selects "request to notify when an answer is input" in the answer input menu of FIG. 39 (step S119). The user inputs his / her name in an input field D73 on the additional information input window D72. In this case, the name of the user who wants to be notified when an answer is added to the question is added as additional information to the question (step S123).

FIG. 41 shows a case where the user selects “input answer” in the answer input menu of FIG. 39 (step S1).
It is a display example of 20). The user inputs and registers the answer on the additional information input window D91. The registered answer is stored in the additional information storage unit 9 (step S1).
21). When the answer is registered for the question, the fact that the answer has been registered is notified to the user who has published the question and the user who has requested notification as additional information (step S122).

FIG. 43 shows an example of display in the case of notifying an answer. In this example, an answer notification window D110 is displayed on a screen used by the user who has requested notification, and is notified that an answer has been registered.

Next, a procedure for adding the public information to the public information will be described. 44 to 46 show examples of public information and authorized information stored in the public information storage unit 8, the additional information storage unit 9, and the semantic relationship storage unit 10, respectively.

FIG. 44 shows an example of information stored in the public information storage means 8. On the other hand, the authorized user can add authorized information.

FIG. 46 shows an example of public information added to the information shown in FIG. 44, for example. The format of the authorized information is the same as the format of the additional information shown in the first embodiment, but if the content consists only of the character string "authorized", this additional information is treated as the authorized information.

FIG. 45 shows an example of data stored in the semantic relation storage means 10. When the authorized information is added to the public information, the data whose “semantic relationship” is “approved” is stored in the semantic relationship storage unit 10. Once the data has been certified, the certification may be canceled due to the passage of time, changes in rules, or the like. In such a case, for example, the content of “certification deletion” is described.

FIG. 47 is a flow chart showing the flow of processing when adding official information to public information. Hereinafter, handling of the authorized information will be described with reference to this flowchart.

First, the system specifies a user who is currently accessing the system (step S131). Next, processing according to the user's request is performed. That is, when the information is referred to, public information is searched for and presented (step S132). Then, based on the profile stored in the profile storage means 11 and the classification of the public information to be presented, it is determined whether or not the user who has requested the information presentation has the privilege to the public information to be presented (step S133). ). A user has a privilege with respect to certain public information, that is, a privileged user, for example, means that the specialty of the user matches the field of the content of the public information, or that the user has a predetermined level or higher. It means having specialized knowledge. Then, the profile stored in the profile storage unit 11 is referred to in order to determine the special field of the user.

FIG. 48 shows an example of a profile stored in the profile storing means 11. For example, it indicates that the user has the authority to add certified information for the field described in the attribute item “certified field” (E31).

If the user is not a user who has the authority to certify public information, the information reference means 2 determines whether or not the authorized information has been added to the public information. 6 is notified (step S134).

FIG. 49 shows a display example of public information to which the official information is added. When the displayed public information E40 is authorized, for example, an icon E is displayed to notify the user that the public information is authorized.
42 is displayed on the window. This icon E42
Is displayed using an input device such as a mouse to display the contents of the authorized information on the window E41.
The window E41 is displayed at the same time as displaying the public information E40.
May be displayed. After the end of the display processing of the official information, the same processing as the display of normal public information is performed (step S135).

If the user who refers to the public information is a user having the authorization, it is checked whether the public information is authorized (step S136).

If it is certified, step S13
In the same manner as in the processing of step 4, the official information is presented, and "authorized deletion" is displayed in a menu for selecting additional information to be registered with the public information.
Is added (step S138).

If the public information has not been authorized, an operation of “authorizing information” is added to the menu (step S139).

FIG. 50 shows an example of an interface for selecting information added by a user to public information. FIG.
In (a), when the user designates the public information display area E50, a menu E51 for selecting information to be added is displayed. In this example, the public information has been certified as indicated by the icon E52, and therefore, the item of “certified deletion” is displayed on the menu E51. When "Authorized deletion" is selected on the menu E51, FIG.
A confirmation window as shown in (b) is displayed, and execution or cancellation can be selected.

When the public information is added to the public information or the public information that has already been added is deleted, the contents of the additional information stored in the additional information storage means 9 are corrected (step S142). At the same time, based on the operation history of each user stored in the additional information storage means 9, the fact that the authorized information has been changed is notified to all users who have referred to the public information so far (step S14).
3).

FIG. 51 shows a display example of a notice to the user referred to.

In the above embodiment, the processing in the case where the public information is added to the public information when the user refers to the public information using the information reference means 2 has been described. If the user who has accessed the information sharing support system according to the above has the authorized authority for a certain field, present the public information belonging to the field without the authorized information, and provide the authorized user with the authorized information. The prompting of the addition can be easily performed in the same manner as described above.

In this case, for example, when the public information designated by a user via the information reference means 2 is searched and displayed, the additional information of the public information exists in the additional information storage means 9 but is not authorized. What is not done is shown in FIG.
It is displayed on the user interface shown in. On the information display window E71, a message E72 for notifying the number of public information in a field that can be certified by the user and to which the certification information has not been added, and a list E73 of titles are displayed. Here, when the user selects one of the items on the list E73, the public information is displayed in the information display window E7.
1 can be displayed.

The present invention is not limited to the above-described embodiment, but can be implemented with appropriate modifications without departing from the scope of the invention.

As described above, according to the fourth embodiment, not only is an individual registering useful information that he / she also has as public information, but also information that he / she does not know but is required in a question form. Can also be registered as public information. This allows the user to know what information another user needs, motivates the user to register his / her own information, and promotes information sharing within the organization. In addition, for information disclosed by an individual, a user familiar with the field can add certified information, and the certified information can be appropriately presented to the user in an easy-to-understand manner. The information includes information based on individual subjectivity and information whose contents change over time. In the conventional information sharing system, the change with time of the reliability of the published information is not clear to the referring user, but the change in the reliability becomes clear by adding a mechanism for handling the authorized information. Therefore, the quality of the information to be shared is improved, and the use of the shared system is promoted.

(Fifth Embodiment) Next, a fifth embodiment of the present invention will be described.

FIG. 53 shows an example of the configuration of an information sharing support system according to the fifth embodiment of the present invention.

Data such as texts, voices, images, and moving images are input to the input unit F via a network, for example.
1 and stored in the data storage means F7. Further, a user's instruction by text, voice, or the like is also input from the input unit F1.

The input analysis means F2 analyzes the contents of the input data and understands the user's request.

In the question storage means F8, the input analysis means F2
Memorize the user's request analyzed.

The data search means F3 extracts relevant data from the data stored in the data storage means F7 based on the user's request sent from the input analysis means F2.

The related question retrieval means F4 retrieves a related question from the user's request recorded in the question recording means F8 based on the contents of the input data obtained by the input analysis means F2.

In response generation means F5, input analysis means F2
A response is generated from the result of the search and the output of the data search unit F3 or the output result of the related question search unit F4, for example, as data such as text, voice, image, and moving image, or a combination thereof.

[0220] The output means F6 presents the output result of the response generation means F5 to the user.

FIG. 54 shows another configuration example of the information sharing support system according to the fifth embodiment. The configuration shown in FIG. 53 further includes a question presentation means F9.

In FIG. 54, the response generating means F5 generates an appropriate response in consideration of the search result in response to the user's request. In the question presenting means F9, when the user registers the data, the question searched by the related question searching means F4 is presented to the user.

FIG. 55 shows still another configuration example of the information sharing support system according to the fifth embodiment.
Of the input analysis means F2 among the components of FIG.
This is a configuration in the case of mounting separately on the data analysis means 10 and the data analysis means F11.

Next, the operation of the information sharing support system according to the fifth embodiment will be described.

First, the operation of the information sharing support system will be described with reference to the flowchart shown in FIG. 56 and, if necessary, a screen display example of a user interface.

A user who wants to refer to desired information accesses the information sharing support system. For example, the user inputs a question “Tell me how to make a patent map” using a window-based interface as shown in FIG. (Step S121). In this case, the input is not limited to the keyboard. For example, it is possible to use voice recognition and voice synthesis techniques, or to use both keyboard input and voice recognition.

The input analysis means F2 performs natural language analysis such as morphological analysis and syntax analysis, and extracts a user request (step S122). The understanding of the intention, the problem solving method, and the response generating method by the agent are disclosed in
No. 216618, JP-A-6-95997, and Japanese Patent Application No. 7-86266.
This is briefly described below.

For example, in the case of the above example sentence, the result of the morphological analysis is as shown in FIG. The syntax is analyzed using a grammar rule or the like stored in advance in the input analysis means F2 as shown in FIG. Then, if the previous example sentence matches the rule of the question sentence, for example, connect the nouns included in the noun phrase in the sentence with "&" Create a search statement like The created search sentence is passed to the data search means F3 as a user request.

As another method, analysis is performed using a keyword dictionary as shown in FIG. The format of the dictionary shown in FIG. 61 will be described below.

The first item describes an entry word, and the second item describes an attribute name and an attribute value which are keys for retrieval. In this example, the attribute names are the object (object, person, place, etc.) and the act,
There are forms. When there are a plurality of second items, they may be arranged by separating them with “,”. A plurality of synonyms may be arranged by dividing the first item by “,” or may be placed on another line that differs only by the first item. The third item indicates a higher concept of the attribute value, and is specified based on, for example, a concept system table provided in advance as shown in FIG. 62, and need not necessarily be specified.

The fourth item is used alone when specifying a combination as an indispensable condition to be added to the search condition. For example, in FIG. 61, in the case of “creation”, a search condition is used only when an attribute value having “object” as an upper concept is combined with an AND. Conversely, if there is no “thing” to be combined in the input sentence, information necessary for the search can be obtained by inquiring the user “What is created?”. Similarly, "kata" only knows that he or she wants a certain procedure, but if it is entered along with an action like "how to make", it becomes a search condition.

From the above analysis, for example, the search condition for the previous example sentence “Tell me how to make a patent map” is Becomes

In this way, when it is determined that the sentence input by the user is a question sentence, the data search unit F3 uses the search condition created from the question sentence to satisfy the user's request. Search for the information that was found (step S
123). At this time, a full-text search using a synonym dictionary may be performed, or in the case of a search condition obtained using a keyword dictionary as shown in FIG. 61, a keyword set based on an attribute name and an attribute value may be obtained in advance for each information. The information may be automatically added and registered.

There is also a search method using similarity. The search expression here is SQL (Structured Query)
y Language), but a search method other than SQL may be used. Specific search methods have already been introduced in many documents, and are omitted here.

The data search means F3 determines a response based on the obtained search result. If only one is found,
The whole text may be displayed as it is. When there are a plurality of results, it is possible to present a list of the obtained results in an appropriate form according to the amount or situation, such as only the title, only the title and the outline, or the whole text (steps S124 to S124). S125).

FIG. 63A shows an example of a screen when only the title is presented to the user and the user selects the title.

When there are many search results, more detailed search conditions may be obtained. For example, as shown in FIG. 64A, the result obtained under the search condition “object = patent” is 2
If there are 020 cases, it takes time to display the list as it is, and it is difficult for the presented user to search for desired information. In FIG. 64A, the titles of the search results are displayed halfway in the descending order of the score, and when the right arrow is pressed, the subsequent results are sequentially displayed. It is hard to find because there may be things.

In this case, as shown in FIG.
A response such as “There are 2020 information related to patents. Do you want to add search conditions?” May be presented to the user. "How to write a claim" for the user to add a condition
If such an input is made, a condition is added, and the result becomes “subject = patent and subject = claim item and act = creation and form = procedure”, and the results can be narrowed down.

When displaying the search result, a search formula may be displayed in a manner that is easy for the user to understand. For example, in FIG. 65, "patent and claim item and creation and procedure 10 cases" is also described in the form of a search expression.

If the search result cannot be obtained, the search result may be notified to the user, or the search condition may be expanded by changing the and condition to the or condition, and the search condition may be further expanded. You may continue searching until it runs out. For example, in the case of the above example, "(subject = patent or subject = claim item) and action = creation and form = procedure""(subject = patent or subject = claim item) and
Act = creation "" Object = patent and object = object of claim "
For example, search condition candidates are automatically created and search is performed until a search result is obtained.

When the search result is not obtained, the result may be notified to the user to urge the user to change the search condition (step S124, step S1).
26). For example, as shown in FIG. 66 (a), after transmitting the search condition and the result to the user, "Do you want to change the search condition?"
Ask, "Do you want to broaden your search?" Here, the search condition may be displayed in the form of a search formula as shown in FIG.

As shown in FIG. 66 (b), when the user makes an input for designating a new search condition, a new search condition is created from the input in the same manner as described above, and a search is performed. In addition, as shown in FIG. 67, when the user simply answers “Yes”, a search formula may be automatically created in which the conditions are loosened to perform the search.

The questions entered by the user are stored in question storage means F8.
(Step S127). At this time, as shown in FIG. 68, only the questions for which no search result was obtained are recorded. At the same time, search conditions (search expressions) may be recorded.

After several interactions with the user's system,
Alternatively, as shown in FIG. 69, a question for which a search result was obtained may be recorded, and the number of search results obtained may be added.

FIG. 57 is a flowchart showing another example of the operation of the information sharing support system according to the fifth embodiment. Even when a search result according to a request from a user is obtained, the question sentence is not changed. It is registered (step S141).

As shown in FIG. 74, it is also possible to ask the user whether or not to record a question, and to record the question only when he or she answers that it should be recorded. As shown in FIG. 75, when the result is not obtained, when the answer is registered in the future, the user is asked if it is better to inform, and the question which answers that it is better to notify is shown in FIG. 70. May be added with the user name and the date and time of the question. Alternatively, as shown in FIG. 71, information such as the user name and date and time of all questions may be recorded.

When the input sentence is not one sentence and a search condition is added several times, a series of question sentences are recorded in association with each other. For example, as shown in FIG. 64 (b), when the user inputs “about patent” and “how to write a claim” in two separate steps, as shown in FIG. Is recorded as a related ID.

Further, as shown in FIG. 76, when no search result is obtained, the user may specify the range up to which to search for an answer and the information may be recorded. . In this example, for example, options such as asking a registered person for related data, posting to a related newsgroup, asking a detailed person, and checking by an administrator are shown. For example, when the user selects “1” in FIG.
Select "2" with a pointing device, or
When "1 and 2" or the like is input by text or voice, a collection method is registered as shown in FIG.

Alternatively, a function may be provided for the user to register a question even if the search does not fail. For example, as shown in FIG. 77, when the user expresses that he / she is not satisfied with the obtained search result, such as “Tell me if I know more detailed information”, a question sentence is registered. In this case, an additional request such as "Tell me if I know more detailed information" may be registered in association with the same method as in FIG.

Next, another user accesses the information sharing system to register information. The operation in this case will be described with reference to the flowchart shown in FIG. Through the same interface as in the search above, for example,
If there is an input “I want to register text information” as shown in FIG. 78 (step S121), the input analysis unit F2
Then, for example, it is determined that the user's intention is registration using the grammar rule table shown in FIG. 60 (step S12).
2).

For example, on a window-based registration screen as shown in FIG. 79, the user inputs a title of information to be registered. Entering the registration date and author name automatically increases the efficiency of entry.

When an input as shown in FIG. 79 is made using the same interface as the search, the input analysis means F2
Then, the user's intention may be determined to be registration using, for example, a grammar rule table similar to that shown in FIG. In this case, since the registration and the search can be performed seamlessly, the user's resistance to the registration work can be reduced.

If the user's intention is found to be “registration”, as shown in FIG. 78, a response sentence for prompting input of a title is generated and presented to the user. Or, for example,
The screen may be switched to a window-based registration screen as shown in FIG. 79, and the user may input a title to be registered. For the registration date and the author name, the date of the day, the ID and the name of the user, and the like may be automatically inputted, and the input efficiency is improved. Instead of determining the intention of registration from the input sentence, a command or button for registration may be prepared from the beginning, and the screen may be switched to a registration screen when the user selects it.

The title input in this way is sent to the input analysis means F2, for example, by using a dictionary or a grammatical rule as shown in FIGS.
Create the following search statement.

[0255] Alternatively, the following search condition may be derived using a dictionary as shown in FIG.

SQL {Select * from DB where subject name = claim item & action = create} Here, “claim range” is a synonym of “claim item”,
"Expression" is a synonym for "creation." The created search sentence is sent to the related question search means F4, and a related question is searched from the question sentences stored in the question storage means F8 (step S128). For example, a question having a high degree of matching with the vocabulary of the stored search formula is set as a related question.

Further, the relevance may be obtained by changing the weight according to the syntax of the question sentence, the type or attribute of the vocabulary used.

A related question sentence is obtained, for example, by the following method. The rate at which the vocabulary being sought is included in the search expression of the question sentence (here, referred to as the recall rate) is (the number of matching vocabulary included in the search expression) / (the number of vocabulary sought) = 2/2 x 100 = 100%.

The ratio of the vocabulary being searched for among the vocabularies included in the search formula (referred to here as the relevance rate) is (the number of matching vocabularies included in the search formula) / (the number of vocabularies included in the search formula) ) = 2/4 × 100 = 50%.

For example, the threshold of the recall is set to 70%, the relevance is set to 40%, and the question sentences exceeding the threshold are sorted in descending order of the recall. If the recall ratios are the same, sorting is performed in descending order of the precision. For example, they are arranged in the order shown in FIG.

The weight may be changed depending on the attribute.
For example, among words included in a title, an object represented by a proper noun, a common noun, or the like is prioritized, and an action represented by a verb or a sa noun has the lowest form priority. For example, since the recall and the precision of the question text "patent claim item" and "patent creation" are the same, the ranking is the same, but the weight of the title vocabulary "claim item" and "creation" is 1.2. : 0.8
When set to about, "requested item" has a recall of 1.2 / 2, "patent creation" is 0.8 / 2,
It is assumed that the "claimed item" has a higher relevance.

A question sentence determined to have a high degree of relevance is presented to the user using, for example, screens as shown in FIGS. 81 and 82 (steps S129 to S130).
Here, the user checks and inputs a question sentence whose input data can be an answer. Alternatively, the answer to the presented question may be registered as information with another title. For example, when the “separate registration” button in FIG. 81 is pressed, a new registration screen may be displayed and a predetermined registration processing operation may be performed. Also, as shown in FIG.
The date and time when the question was registered and the registrant may be displayed. Even if the vocabulary of the question sentence and the vocabulary of the title do not match at the synonym level, the vocabulary that is similar in concept as shown in FIG. 62 can be regarded as related.

After the related question is displayed, or when the related question is not found, for example, FIG.
Is displayed on the screen as shown in FIG. If the information to be registered is not text information, a function for registering a file name of an image or a video or transmitting a compressed file may be added. It is also possible to provide a screen for voice registration as shown in FIG. 85 to record information directly by voice. In this case, only the title and the title may be input as text.

The data input in this way is registered in the data storage means F7 (step S131). At that time, when an answer is input for the related question, it is registered in association with the question. And if the answer to the pre-registered question is obtained, the user who registered it will
Present the answer. It may be sent by e-mail or the like, or may be presented when the user who registered the question accesses this system again.

In the above description, the title input by the user is analyzed, a search sentence is created, a related question is searched based on the search sentence, and then the text is input. Alternatively, after inputting the text of the information to be registered, a related question may be searched using the title and the content of the text. Alternatively, data of only the text without a title may be registered.

The similarity calculation method between the question text and the registered data is as follows.
For example, “WISE: A World Wide Wed
b Resource Database System
m ”(IEEE TRANSACTIONS ON K
NOWLEDGE ANDDATA ENGINEER
ING, Col. 8, No. 4. August 199
6, pp. 548-554) can be applied.

Although only the related question is presented here to the person who registers the information, related information can be presented to the person who registers the information using a similar technique.
In other words, presenting related information that has already been registered when the title is input reduces the time and effort required to register the same information redundantly, and provides a user interface for evaluation, addition, and modification. This makes it easy to rewrite old data.

Further, in the above description, a related question is presented to a person who has registered information data to prompt the input of an answer. However, a related question may be similarly presented to a person who has searched information data. It is possible. When an evaluation such as “useful / OK / ordinary” can be input to the search result, the relevant information may be presented to the person who input the evaluation.

[0269] In addition, when an inappropriate question is registered, or when there are too many recorded questions, the number of question texts to be presented cannot be suppressed to an appropriate number, and so on. An interface that allows an administrator or the like to check and edit the question in question may be provided. In order to reduce the number of question texts to be presented, there is a method of registering only a questioner's name and date without registering a question text expressed by a similar search formula as a similar question.

There is also a method in which questions are presented to the user at the time of registration, rather than at the time of registration. In this case, only the number of similar questions and the name of the questioner may be presented. Based on the data registered by each user and the contents of the questions that have been asked so far, prioritize the questions in particular, such as raising the priority of the questions related to the field that the user is likely to know in detail, and show only the questions with the highest ranking It may be possible to perform a process such as not being provided.

As described above, according to the fifth embodiment, a search request of a user is recorded in advance, and when another user registers relevant information of the search request, the search request is first sent. By presenting the answer to the user and collecting the answers at the same time, the registrant of the information can collectively answer the required information and collect the required information efficiently from the appropriate partner be able to.

Also, by presenting related information already registered at the time of registration, information can be efficiently collected without duplication.

[0273] Therefore, it is possible to smoothly and efficiently promote information sharing that tends to be delayed, and it is easy to prevent registration information from being duplicated or erroneously described.

[0274]

As described above, according to the present invention, it is possible to effectively use public information, prevent wasteful information from increasing, improve the quality of shared information, and share information. Can be promoted. Also, desired information can be efficiently and easily collected.

[Brief description of the drawings]

FIG. 1 is a diagram schematically showing an overall configuration of an information sharing support system according to an embodiment of the present invention.

FIG. 2 is a diagram showing an example of public information stored in a public information storage unit.

FIG. 3 is a diagram showing an example of a display screen of an information registration unit.

FIG. 4 is a diagram showing another example of the display screen of the information registration unit.

FIG. 5 is a diagram showing an example of a display screen of an information reference unit.

FIG. 6 is a diagram showing an example of a display screen of an additional information registration unit.

FIG. 7 is a view showing an example of a display screen of information reference means for displaying public information having additional information.

FIG. 8 is a diagram showing an example of additional information stored in additional information storage means.

FIG. 9 is a diagram showing an example of semantic relation information stored in a semantic relation storage unit.

FIG. 10 is a flowchart showing the flow of processing of a presentation procedure control unit.

FIG. 11 is a diagram showing an example of a display screen of an additional information notifying unit at the time of a correction request, in which a user (a reference person of the public information) inputs a “correction request” to the public information; is there.

12A and 12B are diagrams illustrating an example of a display screen of an additional information notifying unit at the time of a correction request. FIG. 12A is a screen example for notifying an information poster of a correction request, and FIG. 7 is an example of a screen when a request for modification of additional information is issued to the user.

13A and 13B are diagrams illustrating an example of a display screen of an additional information notifying unit at the time of an addition request. FIG. 13A is an example of a screen for notifying an information poster of an addition request, and FIG. 9 is an example of a screen when requesting the user to add additional information.

FIG. 14 is a flowchart showing the flow of a process for calculating the reliability of additional information.

FIG. 15 is a view showing an example of term knowledge description (term classification system, synonyms) stored in the term dictionary storage means.

FIG. 16 is a diagram showing an example of a profile description stored in a profile storage unit.

FIG. 17 is a diagram showing an example of term knowledge description (objective fact expression, subjective opinion expression) stored in the term dictionary storage means.

FIG. 18 is a flowchart showing the flow of processing of the information content understanding means.

FIG. 19 is a diagram schematically showing a configuration of an information sharing support system according to a second embodiment of the present invention.

FIG. 20 is a diagram showing a display example of an information search / presentation screen of the information referrer side terminal, where information is presented by a proxy response.

FIG. 21 is a diagram showing a display example of an information search / presentation screen of an information referrer side terminal, where information is presented by direct interaction with an information poster.

FIG. 22 is a diagram showing an example of a screen display of a conversation history on a terminal on the information poster side when an agent discloses information.

FIG. 23 is a flowchart for explaining a processing operation (information search / presentation / dialogue history display) of the information sharing support system according to the second embodiment.

FIG. 24 is a flowchart for explaining a dialog history display process in an information poster terminal.

FIG. 25 is a diagram showing a description example of profile data stored in a profile storage unit.

FIG. 26 is a block diagram showing a configuration example of an information sharing support system according to a third embodiment of the present invention.

FIG. 27 is a diagram showing an example of public information stored in a public information storage unit.

FIG. 28 is a diagram showing a screen display example of a user interface of the information registration unit.

FIG. 29 is a diagram showing a screen display example of a user interface for designating a disclosure condition of additional information by a registrant of public information.

FIG. 30 is a diagram showing a screen display example of a user interface when registering additional information.

FIG. 31 is a diagram illustrating a storage example of information stored in an additional information storage unit, showing a recording condition in which a disclosure condition and a determination result of the disclosure condition are associated with the disclosure information and the additional information.

FIG. 32 is a flowchart illustrating a process of determining whether or not disclosure of additional information is permitted.

FIG. 33 is a flowchart for describing disclosure determination control processing of additional information.

FIG. 34 is a diagram showing an example of public information stored in public information storage means of the information sharing support system according to the fourth embodiment of the present invention.

FIG. 35 is a view showing a display example of a user interface when searching and referring to information via a report reference unit.

FIG. 36 is a view showing an example of a display screen of an information search result.

FIG. 37 is a diagram showing a display example of contents of searched public information.

FIG. 38 is a flowchart showing the flow of processing of an additional information registration unit.

FIG. 39 is a view showing an example of a display screen in which information is registered by an additional information registration unit.

FIG. 40 is a view showing an example of a display screen in which information is registered by an additional information registration unit.

FIG. 41 is a view showing an example of a display screen in which information is registered by an additional information registration unit.

FIG. 42 is a view showing an example of a display screen in which information is registered by an additional information registration unit.

FIG. 43 is a view showing an example of a display screen when notifying an associated user of an answer to a question when the answer is registered by additional information registration means.

FIG. 44 is a diagram showing an example of information stored in public information storage means.

FIG. 45 is a diagram showing an example of data stored in a semantic relationship storage unit.

FIG. 46 is a diagram showing an example of additional information stored in additional information storage means.

FIG. 47 is a flowchart showing the flow of processing of the information reference means.

FIG. 48 is a diagram showing an example of data stored in a profile storage unit.

FIG. 49 is a view showing an example of a screen on which additional information is displayed by the additional information notifying means.

FIG. 50 is a view showing an example of a display screen in which additional information is registered by additional information registration means.

FIG. 51 is a view showing an example of a display screen on which additional information is notified by an additional information notifying unit.

FIG. 52 is a view showing an example of a display screen on which public information is displayed by information reference means.

FIG. 53 is a view showing a configuration example of an information sharing support system according to a fifth embodiment of the present invention.

FIG. 54 is a view showing another configuration example of the information sharing support system according to the fifth embodiment of the present invention.

FIG. 55 is a view showing still another configuration example of the information sharing support system according to the fifth embodiment of the present invention.

FIG. 56 is a flowchart for explaining the operation of the information sharing support system according to the fifth embodiment;

FIG. 57 is a flowchart for explaining another operation of the information sharing support system according to the fifth embodiment;

FIG. 58 is a diagram showing a display example of an input screen at the time of access presented to the user via the input means.

FIG. 59 is a view showing a specific example of the result of performing morphological analysis in the input analysis means.

FIG. 60 is a diagram showing an example of a grammar rule table used for syntax analysis in input analysis means.

FIG. 61 is a diagram showing an example of a keyword dictionary used for analyzing an input sentence by an input analysis unit.

FIG. 62 is a view showing an example of a concept system table used in the keyword dictionary of FIG. 61;

FIG. 63 is a view showing a display example of a search result by the data search means.

FIG. 64 is a diagram showing an example of a display screen when a search result is displayed by the data search means and a search condition is further obtained.

FIG. 65 is a view showing another display example of the search result by the data search means.

FIG. 66 is a view showing an example of a display screen when a search result cannot be obtained by the data search means.

FIG. 67 is a view showing another display screen example when a search result cannot be obtained by the data search means.

FIG. 68 is a diagram showing an example of input sentences (only those for which no search result was obtained) stored in the question storage means and a storage example of the search formula;

FIG. 69 is a view showing an example of an input sentence stored in the question storage means and a storage example of its search formula.

FIG. 70 is a view showing another example of storage of an input sentence stored in the question storage means and its search formula.

FIG. 71 is a view showing still another example of storage of an input sentence stored in the question storage means and its search formula.

FIG. 72 is a view showing another example of storage of an input sentence stored in the question storage means and its search formula.

FIG. 73 is a view showing still another example of storage of an input sentence stored in the question storage means and its search formula.

FIG. 74 is a view showing an example of a screen display when asking the user whether to record a question input by the user;

FIG. 75 is a diagram showing an example of a screen display when asking whether or not to notify when an answer to a question input by a user is obtained.

FIG. 76 is a view showing a screen display example for specifying an answer search range when a search result is not obtained.

FIG. 77 is a view showing another display example of the information search result according to the user's request.

FIG. 78 is a view showing an example of an instruction at the time of making an information registration request via the input means.

FIG. 79 is a view showing a display example of a registration screen.

FIG. 80 is a diagram showing still another example of storage of an input sentence stored in the question storage means and its search formula, and shows a case where the input sentence is sorted based on the recall rate and the relevance rate.

FIG. 81 is a view showing an example of a screen display for presenting a question sentence related to information at the time of information registration.

FIG. 82 is a view showing another screen display example for presenting a question sentence related to the information at the time of information registration.

FIG. 83 is a view showing an example of a text input screen at the time of information registration.

FIG. 84 is a view showing another example of a text input screen at the time of information registration.

FIG. 85 is a view showing a screen display example for voice registration.

FIG. 86 is a flowchart showing the flow of a process of calling an agent when performing an information search.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Information registration means, 2 ... Information reference means, 3 ... Additional information registration means, 4 ... Presentation procedure control means, 5 ... Presentation procedure strategy means, 6 ... Additional information notification means, 7 ... Input / output means, 8 ... Public information Storage means, 9 additional information storage means, 10 meaning storage means, 11 profile storage means, 12 information content understanding means, 13 term dictionary storage means, 50 information sharing system.

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Mika Fukui 1st Toshiba R & D Center, Komukai-shi, Kawasaki City, Kanagawa Prefecture (72) Inventor Nohisa Otake Toshiba Komukai, Saiwai-ku, Kawasaki City, Kanagawa Prefecture No. 1 town Toshiba R & D Center

Claims (19)

[Claims] 1. An information sharing support system for supporting information sharing by exposing information to a plurality of users, a registration unit for registering the public information, and the public information registered by the registration unit being transmitted to a user request. Information searching means for searching in accordance with the information, information presenting means for presenting the public information searched by the searching means in response to a request from the user, and additional information related to the public information presented to the user by the information presenting means. An input unit for inputting; an additional information storage unit for storing the public information and the additional information input by the input unit in association with their semantic relationship; An information sharing support system, comprising: additional information presentation control means for performing presentation control of the additional information based on a semantic relationship between information and public information. 2. The system according to claim 1, further comprising a determination unit configured to determine whether the content of the public information is an objective fact or a subjective opinion. 2. The information sharing support system according to claim 1, wherein additional information having a semantic relationship of correction is simultaneously displayed. 3. A means for judging a field of contents of the public information; a means for judging a special field of a user who has input additional information related to the public information based on personal profile information; Means for calculating the reliability of the additional information, based on the field of the content and the specialty of the user who has input the additional information, wherein the additional information presentation control means is for presenting information by the information providing means. 2. The information sharing support system according to claim 1, wherein presentation control of the additional information is performed based on a semantic relationship between the additional information and the public information and a reliability of the additional information. 4. The additional information presentation control means, when presenting information in the information providing means, based on a semantic relationship between the additional information and the public information, to provide additional information to an information poster and an information reference person. The information sharing support system according to claim 1, wherein presentation control is performed. 5. An information sharing support system for supporting information sharing by exposing information to a plurality of users, a registration unit for registering the public information, and the public information registered by the registration unit being transmitted to the user upon request. Information searching means for searching according to the information, information presenting means for presenting the public information searched by the searching means, and information providing the public information as necessary when presenting the public information by the information presenting means. Means for providing information through direct communication via a communication line set between the provider and the information requester who has requested the presentation of the public information, and presenting the public information by the information presenting means. When displaying information, a symbol indicating the agent of the information provider is displayed, and when providing information by direct dialogue via the communication line, displaying the image of the information provider itself with a symbol indicating the agent. An information sharing support system characterized in that the information is displayed in the same area on the screen. 6. The information search means includes a keyboard input or voice input interface, the information providing means includes a text information presentation interface for text display or voice synthesis output, and the information provider communicates with the information requester. A dialogue monitoring unit for monitoring a dialogue via the information providing unit, wherein the dialogue monitoring unit monitors a dialogue between the information requester and the information requesting unit via a text when the information provider monitors the dialogue via the information providing unit. 6. The information sharing support system according to claim 5, wherein whether to display or output audio is selected according to the situation. 7. The method according to claim 1, wherein when the information providing means is to deal with a plurality of information requesters at once, the dialog monitoring means outputs only a history of a dialogue with one information requester. 5. An information sharing support system according to 5. 8. Disclosing personal information to a plurality of users,
In an information sharing support system for supporting information sharing, registration means for registering personal public information, information search means for searching for the public information registered by the registration means in response to a user request, and search means means Information presenting means for presenting the public information retrieved in accordance with the user's request, input means for inputting additional information related to the public information presented to the user by the information presenting means, the public information and the input Additional information storage means for storing the additional information input by the means in association with these semantic relationships; and designation of designating conditions for presenting the additional information of the public information when presenting the public information by the information providing means. Means for presenting the additional information based on a semantic relationship between the additional information and the public information and a presentation condition specified by the specifying means when presenting the information by the information providing means. An information sharing support system, comprising: additional information presentation control means for performing presentation control. 9. The presentation control of the additional information according to claim 8, wherein the additional information is controlled based on a condition having authority for managing the public information and a condition designated by inputting the additional information. Information sharing support system. 10. The information sharing support system according to claim 8, wherein presentation control of the additional information is performed based on a range of authority determined based on an organization hierarchy of an organization to which the user belongs. 11. A means for judging a field of the content of the public information; a means for judging a special field of a user who has input additional information related to the public information based on personal profile information; Means for calculating the reliability of the additional information based on the field of the content and the specialty of the user who has input the additional information, comprising: when presenting information by the information providing means, the reliability of the additional information; The information sharing support system according to claim 8, wherein presentation control of additional information is performed based on the information. 12. There is provided a judging means for judging whether or not the content of the public information requested by the user is a question sentence,
2. The information sharing according to claim 1, wherein the public information of the question text is presented, and when a response to the public information is input as the additional information, the additional information is notified to a user related to the public information. Support system. 13. The additional information storage means stores additional information input by a privileged user corresponding to the field of the content of the public information as authorized information in association with the public information, and stores the information in the information presenting means. 2. The information sharing support system according to claim 1, wherein, when presenting, the authorized information is presented at the same time. 14. The additional information storage means stores additional information input by a privileged user corresponding to a field of the content of the public information as authorized information in association with the public information, and 2. The system according to claim 1, wherein when deleted, all users who have referred to the public information associated with the authorized information are notified that the authorized information has been added or deleted. Information sharing support system. 15. The information sharing according to claim 1, wherein a request is made to a privileged user corresponding to a field of the content of the public information presented by said information presenting means to input additional information to the public information. Support system. 16. An information sharing support system for supporting information sharing by publishing information to a plurality of users, a registration unit for registering public information, and an input analysis unit for analyzing a request content input by the user. Request storage means for storing request contents analyzed by the input analysis means; information search means for searching public information registered in the registration means relating to the request contents analyzed by the input analysis means; Information presenting means for presenting the public information retrieved by the information retrieving means; and request presenting means for presenting, when registering the public information, a request similar to the public information retrieved from the request storing means. An information sharing support system characterized by the following. 17. The information sharing support system according to claim 16, wherein the public information collected by said information collecting means is notified to related users as needed. 18. The public information is personal information or group information, and the group information can be registered by an individual belonging to the group or a representative of the group by the registration means. 6. The information sharing support system according to claim 5, wherein the representative performs the information sharing. 19. The information sharing support system according to claim 5, wherein when the public information is group information, a symbol indicating an agent of an information provider is not displayed according to a user's instruction.