JP4520690B2 - カンファレンスコールをスケジューリングするための方法および装置 - Google Patents

カンファレンスコールをスケジューリングするための方法および装置 Download PDF

Info

Publication number
JP4520690B2
JP4520690B2 JP2002264944A JP2002264944A JP4520690B2 JP 4520690 B2 JP4520690 B2 JP 4520690B2 JP 2002264944 A JP2002264944 A JP 2002264944A JP 2002264944 A JP2002264944 A JP 2002264944A JP 4520690 B2 JP4520690 B2 JP 4520690B2
Authority
JP
Japan
Prior art keywords
conference
conference call
server
participant
call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
JP2002264944A
Other languages
English (en)
Japanese (ja)
Other versions
JP2003188998A5 (cg-RX-API-DMAC7.html
JP2003188998A (ja
Inventor
ハロルド ヘンリクソン エリック
チェン リー チンメイ
サミュエル マタイ スティンソン
マイケルズ サンド ドナ
Original Assignee
アルカテル−ルーセント ユーエスエー インコーポレーテッド
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by アルカテル−ルーセント ユーエスエー インコーポレーテッド filed Critical アルカテル−ルーセント ユーエスエー インコーポレーテッド
Publication of JP2003188998A publication Critical patent/JP2003188998A/ja
Publication of JP2003188998A5 publication Critical patent/JP2003188998A5/ja
Application granted granted Critical
Publication of JP4520690B2 publication Critical patent/JP4520690B2/ja
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Images

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H04M3/567—Multimedia conference systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H04L12/1818—Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H04L12/1822—Conducting the conference, e.g. admission, detection, selection or grouping of participants, correlating users to one or more conference sessions, prioritising transmission
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/50—Aspects of automatic or semi-automatic exchanges related to audio conference
    • H04M2203/5063—Centrally initiated conference, i.e. conference server dials participants
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H04M3/563—User guidance or feature selection
    • H04M3/565—User guidance or feature selection relating to time schedule aspects

Landscapes

  • Engineering & Computer Science (AREA)
  • Multimedia (AREA)
  • Signal Processing (AREA)
  • General Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
JP2002264944A 2001-09-14 2002-09-11 カンファレンスコールをスケジューリングするための方法および装置 Expired - Fee Related JP4520690B2 (ja)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/953,509 US6870916B2 (en) 2001-09-14 2001-09-14 Targeted and intelligent multimedia conference establishment services
US09/953509 2001-09-14

Publications (3)

Publication Number Publication Date
JP2003188998A JP2003188998A (ja) 2003-07-04
JP2003188998A5 JP2003188998A5 (cg-RX-API-DMAC7.html) 2005-08-04
JP4520690B2 true JP4520690B2 (ja) 2010-08-11

Family

ID=25494110

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2002264944A Expired - Fee Related JP4520690B2 (ja) 2001-09-14 2002-09-11 カンファレンスコールをスケジューリングするための方法および装置

Country Status (5)

Country Link
US (1) US6870916B2 (cg-RX-API-DMAC7.html)
EP (1) EP1294165B1 (cg-RX-API-DMAC7.html)
JP (1) JP4520690B2 (cg-RX-API-DMAC7.html)
CA (1) CA2395213C (cg-RX-API-DMAC7.html)
DE (1) DE60200777T2 (cg-RX-API-DMAC7.html)

Families Citing this family (241)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB0000735D0 (en) 2000-01-13 2000-03-08 Eyretel Ltd System and method for analysing communication streams
US7574000B2 (en) * 2000-01-13 2009-08-11 Verint Americas Inc. System and method for analysing communications streams
US7325190B1 (en) 2000-10-02 2008-01-29 Boehmer Tiffany D Interface system and method of building rules and constraints for a resource scheduling system
GB0103381D0 (en) * 2001-02-12 2001-03-28 Eyretel Ltd Packet data recording method and system
US8774380B2 (en) * 2001-02-27 2014-07-08 Verizon Patent And Licensing Inc. Methods and systems for call management with user intervention
US8488766B2 (en) 2001-02-27 2013-07-16 Verizon Data Services Llc Methods and systems for multiuser selective notification
US8761363B2 (en) 2001-02-27 2014-06-24 Verizon Data Services Llc Methods and systems for automatic forwarding of communications to a preferred device
US6976017B1 (en) * 2001-02-27 2005-12-13 Verizon Data Services Inc. Method and apparatus for context based querying
US8750482B2 (en) * 2001-02-27 2014-06-10 Verizon Data Services Llc Methods and systems for preemptive rejection of calls
US8503639B2 (en) 2001-02-27 2013-08-06 Verizon Data Services Llc Method and apparatus for adaptive message and call notification
US8494135B2 (en) 2001-02-27 2013-07-23 Verizon Data Services Llc Methods and systems for contact management
US8873730B2 (en) 2001-02-27 2014-10-28 Verizon Patent And Licensing Inc. Method and apparatus for calendared communications flow control
US8488761B2 (en) 2001-02-27 2013-07-16 Verizon Data Services Llc Methods and systems for a call log
US8751571B2 (en) 2001-02-27 2014-06-10 Verizon Data Services Llc Methods and systems for CPN triggered collaboration
US7903796B1 (en) 2001-02-27 2011-03-08 Verizon Data Services Llc Method and apparatus for unified communication management via instant messaging
US8467502B2 (en) * 2001-02-27 2013-06-18 Verizon Data Services Llc Interactive assistant for managing telephone communications
US8472428B2 (en) 2001-02-27 2013-06-25 Verizon Data Services Llc Methods and systems for line management
US8798251B2 (en) 2001-02-27 2014-08-05 Verizon Data Services Llc Methods and systems for computer enhanced conference calling
US8503650B2 (en) * 2001-02-27 2013-08-06 Verizon Data Services Llc Methods and systems for configuring and providing conference calls
US7912193B2 (en) 2001-02-27 2011-03-22 Verizon Data Services Llc Methods and systems for call management with user intervention
US8472606B2 (en) 2001-02-27 2013-06-25 Verizon Data Services Llc Methods and systems for directory information lookup
US7418090B2 (en) 2002-11-25 2008-08-26 Telesector Resources Group Inc. Methods and systems for conference call buffering
US8015042B2 (en) * 2001-04-02 2011-09-06 Verint Americas Inc. Methods for long-range contact center staff planning utilizing discrete event simulation
US7155399B2 (en) 2001-04-03 2006-12-26 Witness Systems, Inc. System and method for complex schedule generation
US6952732B2 (en) 2001-04-30 2005-10-04 Blue Pumpkin Software, Inc. Method and apparatus for multi-contact scheduling
US6959405B2 (en) * 2001-04-18 2005-10-25 Blue Pumpkin Software, Inc. Method and system for concurrent error identification in resource scheduling
US6750897B1 (en) 2001-08-16 2004-06-15 Verizon Data Services Inc. Systems and methods for implementing internet video conferencing using standard phone calls
MXPA04005815A (es) * 2001-12-15 2004-09-10 Thomson Licensing Sa Videoconferencia de tiempo programado invocada por servidor.
US7149788B1 (en) * 2002-01-28 2006-12-12 Witness Systems, Inc. Method and system for providing access to captured multimedia data from a multimedia player
US20030142122A1 (en) * 2002-01-31 2003-07-31 Christopher Straut Method, apparatus, and system for replaying data selected from among data captured during exchanges between a server and a user
US7882212B1 (en) 2002-01-28 2011-02-01 Verint Systems Inc. Methods and devices for archiving recorded interactions and retrieving stored recorded interactions
US9008300B2 (en) 2002-01-28 2015-04-14 Verint Americas Inc Complex recording trigger
US7424715B1 (en) 2002-01-28 2008-09-09 Verint Americas Inc. Method and system for presenting events associated with recorded data exchanged between a server and a user
US7219138B2 (en) 2002-01-31 2007-05-15 Witness Systems, Inc. Method, apparatus, and system for capturing data exchanged between a server and a user
US20030145140A1 (en) * 2002-01-31 2003-07-31 Christopher Straut Method, apparatus, and system for processing data captured during exchanges between a server and a user
US7046779B2 (en) * 2002-02-15 2006-05-16 Multimedia Telesys, Inc. Video conference system and methods for use at multi-station sites
US7822186B1 (en) * 2002-02-21 2010-10-26 Verizon Laboratories Inc. Methods and systems for time-based delivery of calls
US9392120B2 (en) 2002-02-27 2016-07-12 Verizon Patent And Licensing Inc. Methods and systems for call management with user intervention
US7415605B2 (en) * 2002-05-21 2008-08-19 Bio-Key International, Inc. Biometric identification network security
US7725398B2 (en) * 2002-06-19 2010-05-25 Eastman Kodak Company Method and system for selling goods and/or services over a communication network between multiple users
GB0219493D0 (en) 2002-08-21 2002-10-02 Eyretel Plc Method and system for communications monitoring
GB0219947D0 (en) * 2002-08-28 2002-10-02 Nokia Corp Conferencing system
US7646927B2 (en) * 2002-09-19 2010-01-12 Ricoh Company, Ltd. Image processing and display scheme for rendering an image at high speed
US20040078436A1 (en) * 2002-10-18 2004-04-22 International Business Machines Corporation Adding meeting information to a meeting notice
US7653192B1 (en) * 2002-12-20 2010-01-26 Nortel Networks Limited Multimedia augmented conference bridge
US7346657B2 (en) * 2003-01-15 2008-03-18 Hewlett-Packard Development Company, L.P. Method and system for visually displaying and navigating virtual discussion groups
US20040141605A1 (en) * 2003-01-16 2004-07-22 International Business Machines Corporation Method and system for automatic real-time meeting attendance tracking and reporting in a multi-user telephone conferencing environment
US20040141606A1 (en) * 2003-01-21 2004-07-22 Marko Torvinen Network-originated group call
US7864939B1 (en) * 2003-04-30 2011-01-04 At&T Intellectual Property Ii, L.P. Call arrangement and connection using messaging
US7590230B1 (en) * 2003-05-22 2009-09-15 Cisco Technology, Inc. Automated conference recording for missing conference participants
US7171228B2 (en) * 2003-06-20 2007-01-30 Lucent Technologies Inc. Application server component notification to one or more communication devices of one or more open communication sessions
US20050021840A1 (en) * 2003-07-11 2005-01-27 Nokia Corporation Method and an apparatus for enhancing messaging
US7889849B2 (en) * 2003-07-14 2011-02-15 Cisco Tech Inc Mobile device conference calls via private branch exchange
US20050018826A1 (en) * 2003-07-21 2005-01-27 Benco David S. Conference call scheduling
US20050018827A1 (en) * 2003-07-25 2005-01-27 International Business Machines Corporation Conference call invitation with security
US8924464B2 (en) * 2003-09-19 2014-12-30 Polycom, Inc. Method and system for improving establishing of a multimedia session
US8296361B1 (en) 2004-01-08 2012-10-23 Cisco Technology, Inc. Method and system for managing conference resources
DE102004009653A1 (de) * 2004-02-27 2005-09-22 Cycos Ag Kommunikationsserver und Verfahren zum Aufbau und Betrieb einer Konferenz-Kommunikationsverbindung
US20050206721A1 (en) * 2004-03-22 2005-09-22 Dennis Bushmitch Method and apparatus for disseminating information associated with an active conference participant to other conference participants
US8645575B1 (en) 2004-03-31 2014-02-04 Apple Inc. Apparatus, method, and computer program for performing text-to-speech conversion of instant messages during a conference call
US7912457B2 (en) 2004-04-21 2011-03-22 Qualcomm Incorporated Methods and apparatus for creation and transport of multimedia content flows
US9083538B2 (en) 2004-04-21 2015-07-14 Qualcomm Incorporated Methods and apparatus for creation and transport of multimedia content flows to a distribution network
US20050259610A1 (en) * 2004-05-21 2005-11-24 Nextel Communications, Inc. Wireless communications system including a target base station capable of notifying of channel resource reservation status
US7990917B2 (en) * 2004-06-14 2011-08-02 Nextel Communications Inc. Wireless communications system including an originator base station capable of notifying of channel resource reservation status
US8544043B2 (en) 2004-07-21 2013-09-24 Qualcomm Incorporated Methods and apparatus for providing content information to content servers
JP4689994B2 (ja) * 2004-09-08 2011-06-01 京セラ株式会社 移動体通信端末、移動体通信方法及びプログラム
KR100677506B1 (ko) * 2004-10-23 2007-02-02 엘지전자 주식회사 Ｐｔｔ 서비스 예약 방법
US7256816B2 (en) * 2004-10-25 2007-08-14 3V Technologies Incorporated Systems and processes for scheduling and conducting audio/video communications
JP2006195561A (ja) * 2005-01-11 2006-07-27 Nec Commun Syst Ltd メッセージ交換装置、メッセージ交換プログラム、およびメッセージ交換システム
US7492729B2 (en) * 2005-01-28 2009-02-17 Cisco Technology, Inc. Method and system for reserving resources of a multipoint conference
US8077635B2 (en) * 2005-01-28 2011-12-13 Cisco Technology, Inc. Method and system for reserving facility resources for a conference
US7801743B2 (en) * 2005-02-11 2010-09-21 Avaya Inc. Use of location awareness of establish communications with a target clinician in a healthcare environment
US7966008B2 (en) * 2005-02-11 2011-06-21 Avaya Inc. Use of location awareness to control radio frequency interference in a healthcare environment
US8180650B2 (en) * 2005-02-11 2012-05-15 Avaya Inc. Use of location awareness to request assistance for a medical event occurring in a healthcare environment
US20060181243A1 (en) * 2005-02-11 2006-08-17 Nortel Networks Limited Use of location awareness to facilitate clinician-charger interaction in a healthcare environment
US8050939B2 (en) * 2005-02-11 2011-11-01 Avaya Inc. Methods and systems for use in the provision of services in an institutional setting such as a healthcare facility
US7676380B2 (en) * 2005-02-11 2010-03-09 Nortel Networks Limited Use of location awareness to establish and suspend communications sessions in a healthcare environment
US8929528B2 (en) * 2005-02-11 2015-01-06 Rockstar Consortium Us Lp Method and system for enhancing collaboration
US20060184376A1 (en) * 2005-02-11 2006-08-17 Nortel Networks Limited Use of location awareness to detect potentially supsicious motion or presence of equipment in a healthcare environment
US7707044B2 (en) * 2005-02-11 2010-04-27 Avaya Inc. Use of location awareness to transfer communications sessions between terminals in a healthcare environment
US20060210044A1 (en) * 2005-03-08 2006-09-21 Encounter Collaborative Corporation Automated conference call outdial security method
US8358762B1 (en) 2005-03-21 2013-01-22 Aol Inc. Conference calls and meetings via electronic messaging interface
US20060285670A1 (en) * 2005-05-26 2006-12-21 Lucent Technologies Inc. Method and apparatus for providing conference call services
US20070081651A1 (en) * 2005-09-28 2007-04-12 Radha Iyer Method and apparatus for automatic conference call invocation based on user presence
US20070091907A1 (en) * 2005-10-03 2007-04-26 Varad Seshadri Secured media communication across enterprise gateway
EP1952619B1 (en) * 2005-11-07 2018-02-28 Telecom Italia S.p.A. Method for managing a conference call in a telephone network
US20070206767A1 (en) * 2006-02-22 2007-09-06 Witness Systems, Inc. System and method for integrated display of recorded interactions and call agent data
US8112306B2 (en) * 2006-02-22 2012-02-07 Verint Americas, Inc. System and method for facilitating triggers and workflows in workforce optimization
US8112298B2 (en) 2006-02-22 2012-02-07 Verint Americas, Inc. Systems and methods for workforce optimization
US8160233B2 (en) * 2006-02-22 2012-04-17 Verint Americas Inc. System and method for detecting and displaying business transactions
US8117064B2 (en) * 2006-02-22 2012-02-14 Verint Americas, Inc. Systems and methods for workforce optimization and analytics
US7864946B1 (en) 2006-02-22 2011-01-04 Verint Americas Inc. Systems and methods for scheduling call center agents using quality data and correlation-based discovery
US8108237B2 (en) * 2006-02-22 2012-01-31 Verint Americas, Inc. Systems for integrating contact center monitoring, training and scheduling
US7853006B1 (en) 2006-02-22 2010-12-14 Verint Americas Inc. Systems and methods for scheduling call center agents using quality data and correlation-based discovery
US8670552B2 (en) * 2006-02-22 2014-03-11 Verint Systems, Inc. System and method for integrated display of multiple types of call agent data
WO2007109342A2 (en) * 2006-03-21 2007-09-27 Cisco Technology,Inc. Call notification with rich caller identification
US7734783B1 (en) 2006-03-21 2010-06-08 Verint Americas Inc. Systems and methods for determining allocations for distributed multi-site contact centers
US8478859B2 (en) * 2006-03-22 2013-07-02 Cisco Technology, Inc. Providing an aggregate reachability status
US8126134B1 (en) 2006-03-30 2012-02-28 Verint Americas, Inc. Systems and methods for scheduling of outbound agents
US7852994B1 (en) 2006-03-31 2010-12-14 Verint Americas Inc. Systems and methods for recording audio
US20080008296A1 (en) * 2006-03-31 2008-01-10 Vernit Americas Inc. Data Capture in a Distributed Network
US20070237525A1 (en) * 2006-03-31 2007-10-11 Witness Systems, Inc. Systems and methods for modular capturing various communication signals
US7672746B1 (en) 2006-03-31 2010-03-02 Verint Americas Inc. Systems and methods for automatic scheduling of a workforce
US8204056B2 (en) 2006-03-31 2012-06-19 Verint Americas, Inc. Systems and methods for endpoint recording using a media application server
US8442033B2 (en) * 2006-03-31 2013-05-14 Verint Americas, Inc. Distributed voice over internet protocol recording
US8000465B2 (en) * 2006-03-31 2011-08-16 Verint Americas, Inc. Systems and methods for endpoint recording using gateways
US7633930B2 (en) 2006-03-31 2009-12-15 Verint Americas Inc. Systems and methods for capturing multimedia communication signals
US7822018B2 (en) * 2006-03-31 2010-10-26 Verint Americas Inc. Duplicate media stream
US7995612B2 (en) * 2006-03-31 2011-08-09 Verint Americas, Inc. Systems and methods for capturing communication signals [32-bit or 128-bit addresses]
US7792278B2 (en) 2006-03-31 2010-09-07 Verint Americas Inc. Integration of contact center surveys
US8130938B2 (en) 2006-03-31 2012-03-06 Verint Americas, Inc. Systems and methods for endpoint recording using recorders
US7701972B1 (en) 2006-03-31 2010-04-20 Verint Americas Inc. Internet protocol analyzing
US7774854B1 (en) 2006-03-31 2010-08-10 Verint Americas Inc. Systems and methods for protecting information
US7826608B1 (en) 2006-03-31 2010-11-02 Verint Americas Inc. Systems and methods for calculating workforce staffing statistics
US8254262B1 (en) 2006-03-31 2012-08-28 Verint Americas, Inc. Passive recording and load balancing
US7680264B2 (en) * 2006-03-31 2010-03-16 Verint Americas Inc. Systems and methods for endpoint recording using a conference bridge
US8594313B2 (en) 2006-03-31 2013-11-26 Verint Systems, Inc. Systems and methods for endpoint recording using phones
US8155275B1 (en) 2006-04-03 2012-04-10 Verint Americas, Inc. Systems and methods for managing alarms from recorders
US7889851B2 (en) * 2006-04-20 2011-02-15 Cisco Technology, Inc. Accessing a calendar server to facilitate initiation of a scheduled call
US8331549B2 (en) * 2006-05-01 2012-12-11 Verint Americas Inc. System and method for integrated workforce and quality management
US8396732B1 (en) 2006-05-08 2013-03-12 Verint Americas Inc. System and method for integrated workforce and analytics
US7817795B2 (en) * 2006-05-10 2010-10-19 Verint Americas, Inc. Systems and methods for data synchronization in a customer center
US20070282807A1 (en) * 2006-05-10 2007-12-06 John Ringelman Systems and methods for contact center analysis
US8122491B2 (en) * 2006-05-18 2012-02-21 Microsoft Corporation Techniques for physical presence detection for a communications device
US20070271337A1 (en) * 2006-05-22 2007-11-22 Microsoft Corporation Quorum for a Real-Time, Collaborative Electronic Meeting
US20070276913A1 (en) * 2006-05-23 2007-11-29 Microsoft Corporation Providing Access to Missed Text Messages in a Real-Time Text-Messaging Conference
US20070285502A1 (en) * 2006-05-26 2007-12-13 Microsoft Corporation Techniques for automatically setting up communications
US8705558B2 (en) * 2006-06-01 2014-04-22 Cisco Technology, Inc. Swapping bandwidth reservations
US20090016333A1 (en) * 2006-06-14 2009-01-15 Derek Wang Content-based adaptive jitter handling
US20080140767A1 (en) * 2006-06-14 2008-06-12 Prasad Rao Divitas description protocol and methods therefor
US20080317241A1 (en) * 2006-06-14 2008-12-25 Derek Wang Code-based echo cancellation
WO2007147080A1 (en) * 2006-06-16 2007-12-21 Almondnet, Inc. Media properties selection method and system based on expected profit from profile-based ad delivery
US7660407B2 (en) 2006-06-27 2010-02-09 Verint Americas Inc. Systems and methods for scheduling contact center agents
US7660406B2 (en) * 2006-06-27 2010-02-09 Verint Americas Inc. Systems and methods for integrating outsourcers
US20070297578A1 (en) * 2006-06-27 2007-12-27 Witness Systems, Inc. Hybrid recording of communications
US8015305B1 (en) 2006-06-28 2011-09-06 Cisco Technology, Inc. System and method for implementing a session initiation protocol feature
US8121990B1 (en) 2006-06-28 2012-02-21 Insors Integrated Communications Methods, systems and program products for communicating file modification information
US8023437B1 (en) * 2006-06-28 2011-09-20 Insors Integrated Communications Methods, systems and program products for a distributed communications configuration
US8458283B1 (en) 2006-06-28 2013-06-04 Insors Integrated Communications Methods and program products for efficient communication of shared file modifications during a collaboration event
US8144632B1 (en) * 2006-06-28 2012-03-27 Insors Integrated Communications Methods, systems and program products for efficient communications during data sharing event
US8516050B1 (en) 2006-06-28 2013-08-20 Insors Integrated Communications Methods and program products for communicating file modifications during a collaboration event
US8395652B1 (en) 2006-06-28 2013-03-12 Insors Integrated Communications Data network collaboration systems having a shared file
US8412773B1 (en) 2006-06-28 2013-04-02 Insors Integrated Communications Methods, systems and program products for initiating a process on data network
US7660307B2 (en) * 2006-06-29 2010-02-09 Verint Americas Inc. Systems and methods for providing recording as a network service
US7903568B2 (en) 2006-06-29 2011-03-08 Verint Americas Inc. Systems and methods for providing recording as a network service
US7966397B2 (en) 2006-06-30 2011-06-21 Verint Americas Inc. Distributive data capture
US7848524B2 (en) * 2006-06-30 2010-12-07 Verint Americas Inc. Systems and methods for a secure recording environment
US7953621B2 (en) 2006-06-30 2011-05-31 Verint Americas Inc. Systems and methods for displaying agent activity exceptions
US7769176B2 (en) 2006-06-30 2010-08-03 Verint Americas Inc. Systems and methods for a secure recording environment
US8131578B2 (en) * 2006-06-30 2012-03-06 Verint Americas Inc. Systems and methods for automatic scheduling of a workforce
US20080052535A1 (en) * 2006-06-30 2008-02-28 Witness Systems, Inc. Systems and Methods for Recording Encrypted Interactions
US7853800B2 (en) 2006-06-30 2010-12-14 Verint Americas Inc. Systems and methods for a secure recording environment
US20080004945A1 (en) * 2006-06-30 2008-01-03 Joe Watson Automated scoring of interactions
US7881471B2 (en) * 2006-06-30 2011-02-01 Verint Systems Inc. Systems and methods for recording an encrypted interaction
WO2008009090A1 (en) * 2006-07-21 2008-01-24 Bce Inc Method, system and apparatus for handling establishment of a communication session
US8817668B2 (en) 2006-09-15 2014-08-26 Microsoft Corporation Distributable, scalable, pluggable conferencing architecture
US7953750B1 (en) 2006-09-28 2011-05-31 Verint Americas, Inc. Systems and methods for storing and searching data in a customer center environment
US7930314B2 (en) * 2006-09-28 2011-04-19 Verint Americas Inc. Systems and methods for storing and searching data in a customer center environment
US8645179B2 (en) * 2006-09-29 2014-02-04 Verint Americas Inc. Systems and methods of partial shift swapping
US8199886B2 (en) * 2006-09-29 2012-06-12 Verint Americas, Inc. Call control recording
US7752043B2 (en) 2006-09-29 2010-07-06 Verint Americas Inc. Multi-pass speech analytics
US7570755B2 (en) 2006-09-29 2009-08-04 Verint Americas Inc. Routine communication sessions for recording
US7899178B2 (en) * 2006-09-29 2011-03-01 Verint Americas Inc. Recording invocation of communication sessions
US7899176B1 (en) 2006-09-29 2011-03-01 Verint Americas Inc. Systems and methods for discovering customer center information
US7885813B2 (en) * 2006-09-29 2011-02-08 Verint Systems Inc. Systems and methods for analyzing communication sessions
US20080082387A1 (en) * 2006-09-29 2008-04-03 Swati Tewari Systems and methods or partial shift swapping
US7613290B2 (en) * 2006-09-29 2009-11-03 Verint Americas Inc. Recording using proxy servers
US20080080685A1 (en) * 2006-09-29 2008-04-03 Witness Systems, Inc. Systems and Methods for Recording in a Contact Center Environment
US7920482B2 (en) 2006-09-29 2011-04-05 Verint Americas Inc. Systems and methods for monitoring information corresponding to communication sessions
US7991613B2 (en) 2006-09-29 2011-08-02 Verint Americas Inc. Analyzing audio components and generating text with integrated additional session information
US8068602B1 (en) 2006-09-29 2011-11-29 Verint Americas, Inc. Systems and methods for recording using virtual machines
US7965828B2 (en) * 2006-09-29 2011-06-21 Verint Americas Inc. Call control presence
US7873156B1 (en) 2006-09-29 2011-01-18 Verint Americas Inc. Systems and methods for analyzing contact center interactions
US7881216B2 (en) * 2006-09-29 2011-02-01 Verint Systems Inc. Systems and methods for analyzing communication sessions using fragments
US8005676B2 (en) * 2006-09-29 2011-08-23 Verint Americas, Inc. Speech analysis using statistical learning
US8837697B2 (en) * 2006-09-29 2014-09-16 Verint Americas Inc. Call control presence and recording
US8130926B2 (en) * 2006-12-08 2012-03-06 Verint Americas, Inc. Systems and methods for recording data
US8130925B2 (en) * 2006-12-08 2012-03-06 Verint Americas, Inc. Systems and methods for recording
US8280011B2 (en) * 2006-12-08 2012-10-02 Verint Americas, Inc. Recording in a distributed environment
KR100831325B1 (ko) 2006-11-28 2008-05-22 삼성전자주식회사 Ｉｐ 네트워크에서 사용자 상태 기반의 비디오 스트림시스템 및 방법
US20080137814A1 (en) * 2006-12-07 2008-06-12 Jamie Richard Williams Systems and Methods for Replaying Recorded Data
US7778629B2 (en) * 2007-01-10 2010-08-17 International Business Machines Corporation Method and system for handling potentially contentious situations upon receipt of an automatically connecting SMS message
US8229083B2 (en) 2007-01-10 2012-07-24 International Business Machines Corporation Method and system for automatically connecting to conference calls
US20080244686A1 (en) * 2007-03-27 2008-10-02 Witness Systems, Inc. Systems and Methods for Enhancing Security of Files
US8743730B2 (en) * 2007-03-30 2014-06-03 Verint Americas Inc. Systems and methods for recording resource association for a communications environment
US8045489B2 (en) * 2007-03-30 2011-10-25 Cisco Technology, Inc. Method and system for the automatic configuration of conference resources
US8331972B2 (en) * 2007-03-30 2012-12-11 Cisco Technology, Inc. Resolving potential conflicts in interoperability communications
US8170184B2 (en) 2007-03-30 2012-05-01 Verint Americas, Inc. Systems and methods for recording resource association in a recording environment
US9106737B2 (en) * 2007-03-30 2015-08-11 Verint Americas, Inc. Systems and methods for recording resource association for recording
US8437465B1 (en) 2007-03-30 2013-05-07 Verint Americas, Inc. Systems and methods for capturing communications data
US20080300963A1 (en) * 2007-05-30 2008-12-04 Krithika Seetharaman System and Method for Long Term Forecasting
US8315901B2 (en) * 2007-05-30 2012-11-20 Verint Systems Inc. Systems and methods of automatically scheduling a workforce
US20080300955A1 (en) * 2007-05-30 2008-12-04 Edward Hamilton System and Method for Multi-Week Scheduling
US7986914B1 (en) * 2007-06-01 2011-07-26 At&T Mobility Ii Llc Vehicle-based message control using cellular IP
US8727216B2 (en) * 2007-12-03 2014-05-20 Apple Inc. Portable memory module with wireless emitter to facilitate the provision of location-dependent services
US8040246B2 (en) * 2007-12-04 2011-10-18 Avaya Inc. Systems and methods for facilitating a first response mission at an incident scene
US8589176B2 (en) * 2007-12-05 2013-11-19 Avaya, Inc. Methods and systems for managing communication requests in an institutional setting such as a healthcare facility
US20090215438A1 (en) * 2008-02-23 2009-08-27 Ajay Mittal Methods for performing transparent callback
US8831197B2 (en) * 2008-03-14 2014-09-09 Cisco Technology, Inc. One button conference initiation
JP5405033B2 (ja) * 2008-03-18 2014-02-05 株式会社Ｎｔｔドコモ 呼制御装置
US9357164B2 (en) * 2008-03-18 2016-05-31 Cisco Technology, Inc. Establishing a remotely hosted conference initiated with one button push
US8401155B1 (en) 2008-05-23 2013-03-19 Verint Americas, Inc. Systems and methods for secure recording in a customer center environment
US8204196B2 (en) * 2008-06-25 2012-06-19 International Business Machines Corporation Notification to absent teleconference invitees
US8060563B2 (en) * 2008-12-29 2011-11-15 Nortel Networks Limited Collaboration agent
US9143618B2 (en) * 2008-12-29 2015-09-22 Shoretel, Inc. Distributed audio conferencing architecture with optimum resource utilization and seamless scalability
US8487975B2 (en) * 2009-01-27 2013-07-16 Lifesize Communications, Inc. Conferencing system utilizing a mobile communication device as an interface
US8437461B1 (en) * 2009-02-25 2013-05-07 Avaya Inc. Conference participant finder method and apparatus
US20100222053A1 (en) * 2009-02-27 2010-09-02 Girisrinivasarao Athulurutirumala Arrangement and methods for establishing a telecommunication connection based on a heuristic model
US8204197B2 (en) 2009-02-27 2012-06-19 Research In Motion Limited Method and system for conference call scheduling via e-mail
US20100315483A1 (en) * 2009-03-20 2010-12-16 King Keith C Automatic Conferencing Based on Participant Presence
US8719016B1 (en) 2009-04-07 2014-05-06 Verint Americas Inc. Speech analytics system and system and method for determining structured speech
US8509834B1 (en) * 2009-05-22 2013-08-13 Nextel Communications Inc. Method and computer-readable medium for social circle push-to-talk service
IL199115A (en) 2009-06-03 2013-06-27 Verint Systems Ltd Systems and methods for efficiently locating keywords in communication traffic
US8761364B2 (en) * 2009-08-05 2014-06-24 Oracle International Corporation Techniques for controlling access to teleconferences
US8832587B2 (en) * 2009-08-21 2014-09-09 Avaya Inc. Video window with integrated content
US10115065B1 (en) 2009-10-30 2018-10-30 Verint Americas Inc. Systems and methods for automatic scheduling of a workforce
US8786665B2 (en) 2010-04-27 2014-07-22 Lifesize Communications, Inc. Streaming a videoconference from a server including boundary information for client layout adjustment
US8842153B2 (en) 2010-04-27 2014-09-23 Lifesize Communications, Inc. Automatically customizing a conferencing system based on proximity of a participant
TWI426738B (zh) * 2010-08-12 2014-02-11 Chunghwa Telecom Co Ltd 主動式網路語音會議系統及其方法
US8706097B2 (en) 2010-08-13 2014-04-22 Blackberry Limited Delaying delivery of teleconference access information
EP2418836B1 (en) * 2010-08-13 2018-03-21 BlackBerry Limited Delaying delivery of teleconference access information
US8990319B2 (en) 2010-08-26 2015-03-24 Fuji Xerox Co., Ltd. System and method for coordinating communication events using computer-assisted structured interaction
US8717400B2 (en) 2011-07-29 2014-05-06 Lifesize Communications, Inc. Automatically moving a conferencing based on proximity of a participant
US8494143B2 (en) * 2011-10-20 2013-07-23 International Business Machines Corporation Teleconference presentation retrieval management
US8843558B2 (en) 2012-01-09 2014-09-23 International Business Machines Corporation Calendaring tool with optimized management capabilities
KR102053344B1 (ko) * 2012-02-10 2020-01-08 삼성전자주식회사 이동통신 시스템에서 컨퍼런스콜 서비스를 제공하기 위한 장치 및 방법
US9083771B2 (en) * 2012-06-21 2015-07-14 Ibasis, Inc. System and methods for multi-participant teleconferencing using preferred forms of telecommunication
US8831662B2 (en) * 2012-07-24 2014-09-09 Motorola Solutions, Inc. Reserved virtual radio conference calling
US8600027B1 (en) * 2012-08-14 2013-12-03 Gregory Joseph Doerr System and method for conference calling
US9756083B2 (en) * 2013-02-01 2017-09-05 Avaya Inc. System and method for context-aware participant management
AU2014243710A1 (en) * 2013-03-13 2015-11-05 Aliphcom Intelligent connection management in wireless devices
US9413796B2 (en) * 2013-06-07 2016-08-09 Amx, Llc Customized information setup, access and sharing during a live conference
US9515838B2 (en) * 2014-12-11 2016-12-06 Bank Of America Corporation Bandwidth adaptive communication event scheduling
US10225814B2 (en) * 2015-04-05 2019-03-05 Qualcomm Incorporated Conference audio management
US10235129B1 (en) 2015-06-29 2019-03-19 Amazon Technologies, Inc. Joining users to communications via voice commands
CN105262750B (zh) * 2015-10-21 2020-01-10 腾讯科技（深圳）有限公司 一种自动发起会话的方法和设备
CN105763537A (zh) * 2016-01-29 2016-07-13 宇龙计算机通信科技(深圳)有限公司 多方通话的方法及装置
US9894211B1 (en) * 2017-07-05 2018-02-13 Republic Wireless, Inc. Techniques for enhanced call routing for groups
US11012555B2 (en) * 2017-11-20 2021-05-18 International Business Machines Corporation Non-verbal sensitive data authentication
US11146689B1 (en) * 2020-04-14 2021-10-12 Smart Talk, Llc Audio broadcast system with cloud communications platform and related methods
US12592994B2 (en) * 2022-07-31 2026-03-31 Zoom Communications, Inc. Real-time user screening of messages within a communication platform

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4965819A (en) * 1988-09-22 1990-10-23 Docu-Vision, Inc. Video conferencing system for courtroom and other applications
US6163692A (en) * 1998-05-28 2000-12-19 Lucent Technologies, Inc. Telecommunication network with mobile voice conferencing system and method
US7209947B1 (en) * 1999-11-04 2007-04-24 Lucent Technologies Inc. Data network-assisted conference establishment
US6275575B1 (en) * 2000-01-12 2001-08-14 Right4Me.Com, Inc. Method and system for coordinating and initiating cross-platform telephone conferences

Also Published As

Publication number Publication date
CA2395213C (en) 2006-03-21
DE60200777D1 (de) 2004-08-26
US6870916B2 (en) 2005-03-22
JP2003188998A (ja) 2003-07-04
CA2395213A1 (en) 2003-03-14
US20030053612A1 (en) 2003-03-20
EP1294165B1 (en) 2004-07-21
EP1294165A1 (en) 2003-03-19
DE60200777T2 (de) 2005-06-30

Similar Documents

Publication Publication Date Title
US6870916B2 (en) Targeted and intelligent multimedia conference establishment services
RU2282312C2 (ru) Способ обеспечения уведомлений в вызовах с мобильных телефонов
CN101795439B (zh) 合并多个无线一键通电话的方法和系统
JP4223806B2 (ja) ネットワーク要素間に接続を確立する方法及びシステム
JP5039612B2 (ja) パケットモードスピーチ通信
CN101257395B (zh) 支持多媒体会议预约的系统及方法
JP4391424B2 (ja) 通信システムにおいて個別指向セッションを制御および管理する装置および方法
JP5118202B2 (ja) 通信セッションに関するリソース制限をアプリケーション機能に通知するための方法および装置
US7525938B2 (en) Session control in a communication system
US7246165B2 (en) Policy co-ordination in a communications network
JP2003530767A (ja) インターネット・プロトコル移動通信ネットワークの技術分野で呼設定を行うための手法
WO2004100466A1 (en) Method, system and network element for authorizing a data transmission
JP2002319970A (ja) 通信ネットワーク
JP2008278512A (ja) Ｉｐメディア・フローのためのバインド情報
JP2006512857A (ja) エンド・ポイント間のセッションを制御および管理すること
AU2002246172A1 (en) Packet mode speech communication
JP2016525291A (ja) 電話ネットワークおよびその方法
WO2012163076A1 (zh) 一种预约会议的方法及系统
US20020176559A1 (en) Multimedia for calls on hold
KR100915781B1 (ko) 무선 시스템에서 서비스 변경을 개시하는 방법, 장치 및 컴퓨터 판독가능 매체
CN101730034B (zh) 高速分组数据网络中紧急呼叫业务的实现方法和系统
WO2009036694A1 (en) Method, device and system for establishing multiple pdn connections
CN100518228C (zh) 一种基于业务数据流计费中信息传送的交互方法
RU2406242C2 (ru) Способ и устройства для установки фильтров пакетов в передаче данных
CN101129085B (zh) 由网络发起的从语音到多媒体的服务变化

Legal Events

Date Code Title Description
A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20041227

A621 Written request for application examination

Free format text: JAPANESE INTERMEDIATE CODE: A621

Effective date: 20041227

A977 Report on retrieval

Free format text: JAPANESE INTERMEDIATE CODE: A971007

Effective date: 20070129

A131 Notification of reasons for refusal

Free format text: JAPANESE INTERMEDIATE CODE: A131

Effective date: 20070205

A601 Written request for extension of time

Free format text: JAPANESE INTERMEDIATE CODE: A601

Effective date: 20070502

A602 Written permission of extension of time

Free format text: JAPANESE INTERMEDIATE CODE: A602

Effective date: 20070509

A02 Decision of refusal

Free format text: JAPANESE INTERMEDIATE CODE: A02

Effective date: 20070903

A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20071228

A911 Transfer to examiner for re-examination before appeal (zenchi)

Free format text: JAPANESE INTERMEDIATE CODE: A911

Effective date: 20080115

A912 Re-examination (zenchi) completed and case transferred to appeal board

Free format text: JAPANESE INTERMEDIATE CODE: A912

Effective date: 20080328

A601 Written request for extension of time

Free format text: JAPANESE INTERMEDIATE CODE: A601

Effective date: 20091110

A602 Written permission of extension of time

Free format text: JAPANESE INTERMEDIATE CODE: A602

Effective date: 20091113

RD02 Notification of acceptance of power of attorney

Free format text: JAPANESE INTERMEDIATE CODE: A7422

Effective date: 20100210

A01 Written decision to grant a patent or to grant a registration (utility model)

Free format text: JAPANESE INTERMEDIATE CODE: A01

A61 First payment of annual fees (during grant procedure)

Free format text: JAPANESE INTERMEDIATE CODE: A61

Effective date: 20100521

FPAY Renewal fee payment (event date is renewal date of database)

Free format text: PAYMENT UNTIL: 20130528

Year of fee payment: 3

R150 Certificate of patent or registration of utility model

Ref document number: 4520690

Country of ref document: JP

Free format text: JAPANESE INTERMEDIATE CODE: R150

Free format text: JAPANESE INTERMEDIATE CODE: R150

R250 Receipt of annual fees

Free format text: JAPANESE INTERMEDIATE CODE: R250

R250 Receipt of annual fees

Free format text: JAPANESE INTERMEDIATE CODE: R250

R250 Receipt of annual fees

Free format text: JAPANESE INTERMEDIATE CODE: R250

R250 Receipt of annual fees

Free format text: JAPANESE INTERMEDIATE CODE: R250

R250 Receipt of annual fees

Free format text: JAPANESE INTERMEDIATE CODE: R250

R250 Receipt of annual fees

Free format text: JAPANESE INTERMEDIATE CODE: R250

R250 Receipt of annual fees

Free format text: JAPANESE INTERMEDIATE CODE: R250

LAPS Cancellation because of no payment of annual fees