JP4509326B2 - Monitoring system and recording medium - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a monitoring system and a recording medium for monitoring an event and notifying an action instruction.
[0002]
[Prior art]
Conventionally, when maintaining and managing facilities of many companies (for example, air conditioning facilities, computer systems, etc.), the information determined by a fixed communication network is automatically notified by a communication terminal when an emergency event occurs. Operators can receive emergency events by telephone, etc., look at the tables of related parties, select the appropriate person, call that person's communication terminal, notify the occurrence of an emergency event, and repair and recover from an emergency event. I was trying to do it.
[0003]
[Problems to be solved by the invention]
For this reason, in the event of an emergency event, the person in charge is fixedly notified with a communication terminal, and the person in charge is informed including those who are unable to deal with such as during overseas business trips or on vacation. There was a problem that a double effort of searching for a substitute person in charge and notifying the person in charge who could not be notified due to this could occur.
[0004]
In addition, there has been a problem that after the notification, the person in charge cannot be notified or responded to an inquiry in real time, such as the movement status or work status.
[0005]
In addition, there is a problem that attendance information cannot be automatically created by collecting the situation from the start of work to the end of work.
In order to solve these problems, the present invention retrieves notification information by referring to the table based on the event when the event occurs, notifies only the person in charge based on the action schedule, The purpose is to collect status and respond to notifications or inquiries, and to collect work status and automatically create attendance information.
[0006]
[Means for Solving the Problems]
Means for solving the problem will be described with reference to FIG.
In FIG. 1, a monitoring device 1 monitors the occurrence of an event.
[0007]
The action plan drafting means 4 drafts an action plan by referring to the event notification correspondence table 11 and the event action schedule table 11 based on the event that has occurred.
[0008]
The message editing means 5 edits an action instruction message to be notified to the person in charge based on the planned action plan.
The event notification correspondence table 11 is a table in which a person in charge to be notified in association with an occurred event is registered.
[0009]
The notification pattern table 12 is a table in which notification patterns are registered in association with events.
The action schedule table 13 registers the action schedule of the person in charge.
[0010]
The movement status table 16 is for registering the movement status of the person in charge.
The work status table 17 is for registering the work status of the person in charge.
The attendance table 20 is for registering attendance information of the corresponding person.
[0011]
Next, the operation will be described.
Based on the event received by the action plan drafting means 4, the action schedule table 13 is referred to determine a person who can act, the message editing means 5 edits the action instruction message for the decided person, and the action instruction The message is notified to the person concerned.
[0012]
At this time, as an applicable person, it corresponds to both the applicable person who refers to the event notification correspondence table 11 based on the received event and notifies the action corresponding to the event, and the applicable person who can act referring to the action schedule table 13 I am trying to be an appropriate person.
[0013]
Further, a corresponding message template is selected with reference to the notification pattern table 12 based on the received event, and an action instruction is embedded in the message template.
[0014]
Further, one or both of the movement status and the work status of the corresponding person are collected and set in the movement status table 16 and the work status table 17, and one of the movement status and the work status is set at regular intervals or in response to an inquiry. Alternatively, both are notified.
[0015]
In addition, one or both of the movement status of the corresponding person and the work status of the corresponding person are collected and stored in the attendance table 20.
Therefore, when an event occurs, refer to the table based on the event, retrieve the notification information, notify only the person in charge based on the action schedule, collect the movement status and work status, and reply to the notification or inquiry At the same time, it is possible to collect work status and automatically create attendance information.
[0016]
DETAILED DESCRIPTION OF THE INVENTION
Next, embodiments and operations of the present invention will be sequentially described in detail with reference to FIGS.
[0017]
FIG. 1 shows a system configuration diagram of the present invention.
In FIG. 1, a monitoring device 1 monitors and collects event information when an event (generally including all alarms (abnormalities of the device), business vehicle calls, taxi calls, etc.) occurs. For example, the following event information is collected.
[0018]
-Event occurrence date / time-Event occurrence location-Event type The event code assigning means 2 is based on the event information collected by the monitoring device 1, and the event code of the event (for example, event code 0001 (event A unique ascending order number and a code including an event of an air conditioner abnormality) assigned to each occurrence are assigned.
[0019]
The event analysis means 3 analyzes event information to which event codes are assigned.
The action plan planning means 4 is based on the event code of the event that has occurred, the event notification correspondence table 11, the notification pattern table 12, the action schedule table 13, the expected movement time table 14, the expected work time table 15, and the movement status table 16. Then, an action plan is made by referring to the work situation table 17 or the like.
[0020]
The event notification correspondence table 11 is a table in which persons to be dispatched for events that occur (for example, an air conditioner abnormality) are registered (see the event correspondence table 11 in FIG. 2).
In the notification pattern table 12, a pattern (template) for embedding an action instruction and notifying a corresponding person is registered in association with the event that has occurred (see the notification pattern table 12 in FIG. 2).
[0021]
The action schedule table 13 registers the action schedule of the person in charge (see (a) of FIG. 3).
The estimated movement time table 14 is registered with the estimated movement time to the destination of the person in charge.
[0022]
The work time prediction table 15 is a table in which the estimated work time of the person in charge is registered.
The movement status table 16 registers the movement status of the person in charge.
[0023]
The work status table 17 registers the work status of the person in charge.
The message editing means 5 edits the action instruction instructed to the person in charge to make a message (see FIG. 5).
[0024]
The response status table 19 registers the current status (movement status, work status, etc.) in association with the event.
The attendance table 20 is a table in which attendance information is extracted and registered from the movement status and work status of the person in charge.
[0025]
The message output means 6 outputs (notifies) each notification message edited by the message editing means 5 and outputs it as a wave file or a synthesized voice file 23, a character file 23 ′, an image file 23 ″, and the like. Is.
[0026]
The audio output means 7 outputs the wave file or the synthesized audio file 23 with reference to the audio definition file 22.
The notification notification processing means 8 refers to the wave file or the synthesized voice file 23 and transmits a notification message as the corresponding communication terminal 10, text, voice, and image information.
[0027]
The incoming call processing means 9 receives the following information from the communication terminal 10.
Identifier (eg employee number) / password:
・ Event code:
-Response status: receiving / moving / working-moving status: location information-work status: work process information The employee list table 21 registers personal information (name, address, contact information, etc.) of company employees. It is a thing.
[0028]
The audio definition file 22 is a file that defines audio.
The communication terminal 10 is held by the person in charge and communicates with each other wirelessly, or inquires about the current situation (the situation where the person is moving to the destination, working, completion of work, etc.) in response to the occurrence of the event. It is a terminal for doing.
[0029]
Next, the operation of the configuration of FIG. 1 will be sequentially described in detail with reference to FIGS.
FIG. 2 is an explanatory diagram (part 1) of the present invention.
FIG. 2A shows an example of an event that has occurred. Here, the event is collected as the following information shown in the figure.
[0030]
・ When → Date and time of occurrence: yy. mm. dd. hh. tt
・ Where → Occurrence location: Shinjuku Koyama Building 8F
-What is happening: Occurrence event: Air-conditioning abnormality-What is wrong:: Occurred (b) of FIG. Here, the notification pattern table 12 registers a notification pattern (template) for notifying a person in charge of an action instruction in association with an event. For example, the following information shown in the figure is registered.
[0031]
Event notification pattern Earthquake occurred Pattern 1
Air conditioner abnormality pattern 2 (message pattern 2 in FIG. 2C) FIG. 2C shows an example of the message pattern 2. This message pattern 2 corresponds to the pattern 2 in the notification pattern table 12 in FIG. 2B, and the corresponding person (person in charge) who instructs the action and the template of the message to be notified are as shown below. (The underlined part is the part extracted and embedded from the event).
[0032]
Common mm. mm. dd. hh. Around tt , an air conditioner abnormality occurred on the 8th floor of Shinjuku Koyama Building .
The event code is 0001 .
General Manager as soon as possible, ○○ General Manager should be waiting.
[0033]
Director urgent, ○○ director should be rushed to the site.
Responsible Immediately, Mr. ○○ should rush to the scene .
FIG. 2D shows an example of the event notification correspondence table 11. Here, the notification level (corresponding person) to be notified on the left side is registered as shown in the figure, and the event is registered on the upper side as shown in the figure.
[0034]
・ Notification level (event level, applicable person):
・ President:
・ Senior Managing Director:
・ Managing:
・ Director:
・ Equipment manager:
·general manager:
・ Director:
・ Director in charge:
·Manager:
・ Responsibility:
・ In-house EDP charge:
·general manager:
・ Director:
・ Director in charge:
·Manager:
・ Responsibility 1:
・ Responsibility 2:
...
・ Event:
-Earthquake occurrence (event code xxx)
・ Fire occurrence (event code xxx)
・ Power supply abnormality (event code xxx)
・ Air conditioner error (event code xxxx)
・ Computer failure:
-Fatal (event code xxx)
...
・ Minor (event code xxx)
・ Peripheral device failure:
・ Disk (event code xxx)
・ LAN card (event code xxx)
・ Printer (event code xxx)
-Network failure (event code xxx)
...
The numbers in the event notification correspondence table 11 indicate the notification order.
[0035]
As described above, when the event of FIG. 2A is received, the corresponding message table 31 of FIG. 2C is extracted from the notification pattern table 12 of FIG. For example, notification is made in the order of notification levels 1, 2, 3,... In the column of the corresponding event (for example, air conditioner abnormality) from the event notification correspondence table 11 in FIG. It becomes possible to extract as a candidate of an applicable person. Then, with reference to an action schedule table 13 in FIG. 3A to be described later, only relevant persons who can act are extracted and an action instruction message is notified.
[0036]
FIG. 3 is an explanatory diagram (part 2) of the present invention.
FIG. 3A shows an example of the action schedule table 13. The action schedule table 13 is provided for each of the events shown in FIG. 2 (d), and the action schedule table, start message (action instruction), end message, and remarks (for example, during an overseas business trip, during vacation, etc.) And the like are dynamically registered and changed as shown below. This is a list of behavior tables of all relevant persons of the event “air conditioner failure”, and only relevant persons who can act from the behavior table notify the action instruction message. For example, the person in charge 2 is excluded because it is not possible to act during an overseas business trip, and the action instruction message is notified to other applicable persons.
[0037]
FIG. 3B shows an example of the employee name list table 21. The employee list table 21 is a table in which the following information shown in the figure is registered in association with names.
・ Name: A1 ・ Communication terminal TEL:
・ Home TEL:
・ Address: A
・ Other:
Here, “Mr. A1”, the general manager in charge of the facility in the action schedule table 13 in FIG. 3A, refers to the employee list table 21 in FIG. It is A and it turns out that it exists in the said address on a holiday today.
[0038]
FIG. 3C shows an example of the estimated movement time table 14. The expected movement time table 14 is a table in which the following information regarding movement prediction is registered.
·Destination:
・ Current location:
・ Means (moving means): Train, taxi, etc. ・ Travel time: 30 minutes ・ Transportation cost: 500 yen Here, in FIG. 3B, A1's address is A and A1 has a communication terminal (portable terminal) The current location information of 10) is A and it is found that it is at the home address, so the travel means “train”, travel time “30 minutes”, transportation cost “500 yen” to the destination XX company It is determined from a well-known traffic map and a toll table that are not shown in the figure, and it is notified that the travel time is 30 minutes or responds to the inquiry that it is scheduled to arrive at the destination after 30 minutes It becomes possible to do.
[0039]
FIG. 3D shows an example of the work time prediction table 15. The work time prediction table 15 is a table in which work time for each process and total work time are set in association with events, and is registered in association with the following information shown in the figure.
[0040]
・ Event: Air conditioner failure ・ Working time:
·total:
-Step 1:
・ Process 2:
...
-Process n:
Here, after the corresponding person arrives at the destination XX company where the air conditioner failure occurred after the movement time has elapsed in FIG. 3C, 15 minutes in total for 10 minutes in process 1 and 5 minutes in process 2 For example, if it arrives at the destination at 13:30, it is expected that the work will be completed at 13:45, and a notification to that effect or a response to an inquiry will be made. It becomes possible to do.
[0041]
FIG. 4 shows an explanatory diagram (part 3) of the present invention.
FIG. 4A shows an example of the correspondence status table 19. The correspondence status table 19 is a table in which the following information shown in the figure is dynamically registered in association with events.
[0042]
・ Event: Air conditioner failure ・ Allocation: Mr. C1 ・ Reception: 01
・ Moving: 02
・ Working: 03
-Work completed: 04
As described above, the current situation (event code assignment, action instruction message is received for each applicable person in association with the event, the applicable person is moving toward the destination, and the applicable person is working at the destination. , Each situation of completion of work at the destination) is dynamically registered sequentially in real time, so that the current situation can be answered in real time in response to an inquiry from a customer or other relevant person.
[0043]
FIG. 4B shows an example of the movement status table 16. The movement status table 16 is registered in association with the following information shown in the figure.
・ Name: A1 ・ Start time: 13:10
・ Target location: ○○ company ・ Current location: A
・ Transportation means: Train ・ Estimated arrival time: 13:30
・ Arrival time: xx: xx
Event code: 0001
As described above, register in association with the event code, as shown in the example message below in response to inquiries,
“Currently, PPPP (A) is moving by MM (train). TT: TT ( TT ) will arrive at the destination at 13:30”
It is possible to respond and notify.
[0044]
FIG. 4C shows an example of the work situation table 17. The work status table 17 is registered in association with the following information shown in the figure.
・ Name: A1 ・ Work start time: 13:30
・ Work completion time:
Step 1:13:40
-Process 2:13:45
...
-Process n:-
・ Scheduled resolution time: 13:45
・ End time: 13:45
Event code: 0001
As described above, it is registered in association with the event code, and as shown in the message example described below according to the inquiry,
" XX (Process 1) work is finished. YY (Process 2) work is done. Completion is scheduled around TT: TT (13:45). Event code (0001) work Completed. "
It is possible to respond and notify.
[0045]
FIG. 4D shows an example of the attendance table 20. The attendance table 20 is registered in association with the following information shown in the figure.
・ Name: Mr. A1 ・ Work start time: 13:30
-Work end time: 13:45
・ Transportation cost: As shown by arrows from the work status table 17 in FIG. 4 (c), the work start time and end time are extracted as shown in FIG. It is possible to extract and set transportation costs in the estimated movement time table 14 of (c), collect attendance information for each person concerned, and automatically perform accounting processing such as overtime and transportation costs.
[0046]
FIG. 5 shows an explanatory diagram (No. 4) of the present invention.
FIG. 5A shows an example of the message editing area 32. In the message editing area 32, as shown in the figure, the message edited in (b-1) to (b-5) in FIG. 5 is stored in association with the event code to notify the person concerned or make an inquiry. This is an area for storing a message for replying in response.
[0047]
FIG. 5B shows a message editing example. Here, the underlined portion of each template extracted corresponding to the event is a message created by extracting and setting information corresponding to each template.
[0048]
Message edits 1 to 3 of (b-1) to (b-3) in FIG. 5 are examples of messages edited to notify the corresponding person (the person in charge of the facility) when an air conditioner abnormality occurs. It is.
[0049]
Message edits 4 and 5 in (b-4) and (b-5) of FIG. 5 are examples of messages during movement and work.
As described above, the template corresponding to the event code is taken out, the corresponding information is extracted from the table described with reference to FIGS. 2 to 4 and set in this template, and the message is shown in message editing 1 to 5 as shown in FIG. It is possible to automatically notify the corresponding person or reply in response to the inquiry.
[0050]
(Appendix 1)
In a monitoring system that monitors events and notifies action instructions,
Based on the received event, a means for determining a person who can act by referring to the action schedule,
Means for editing the action instruction message for the determined person,
A monitoring system comprising: means for notifying a corresponding person of the action instruction message. (1)
(Appendix 2)
Corresponding to both the applicable person who refers to the event notification correspondence table and refers to the event based on the received event, and the applicable person who can act referring to the action schedule The monitoring system according to claim 1, wherein the monitoring system is an administrator.
[0051]
(Appendix 3)
3. The message notification pattern table is selected based on the received event to select a corresponding message template, and the action instruction is embedded in the message template. Monitoring system.
[0052]
(Appendix 4)
One or both of the movement status and the work status of the corresponding person are collected and set in a table, and there is provided means for notifying one or both of the movement status and the work status at regular intervals or in response to an inquiry. The monitoring system according to any one of claims 1 to 3, wherein: (2)
(Appendix 5)
5. The monitoring according to claim 1, further comprising means for collecting one or both of the movement status of the corresponding person and the work status of the corresponding person and storing them in a table as attendance information. system.
[0053]
(Appendix 6)
Based on the received event, a means for determining a person who can act by referring to the action schedule,
Means for editing the action instruction message for the determined person,
A computer-readable recording medium having recorded thereon a program for functioning as a means for notifying the corresponding person of the action instruction message. (3)
[0054]
【The invention's effect】
As described above, according to the present invention, when an event occurs, the notification information is retrieved by referring to the table based on the event, and only the person in charge is notified based on the action schedule. It is possible to collect status and respond to notifications or inquiries and collect work status and automatically create attendance information.
[Brief description of the drawings]
FIG. 1 is a system configuration diagram of the present invention.
FIG. 2 is an explanatory diagram (part 1) of the present invention.
FIG. 3 is an explanatory diagram (part 2) of the present invention.
FIG. 4 is an explanatory diagram (part 3) of the present invention.
FIG. 5 is an explanatory diagram (part 4) of the present invention.
[Explanation of symbols]
1: Monitoring device 2: Event code assigning means 3: Event analyzing means 4: Action planning means 5: Message editing means 6: Message output means 10: Communication terminal 11: Event notification correspondence table 12: Notification pattern table 13: Action schedule Table 14: Expected movement time table 15: Expected work time table 16: Movement situation table 17: Work situation table 19: Response situation table 20: Attendance table

Claims (2)

A monitoring system for monitoring an event of a device and notifying a corresponding person of an action instruction,
Based on the events received from the apparatus, a corresponding user to send corresponding to the reference to an event that the received event notification correspondence table having registered the appropriate person to send against events, and of the person's A means for determining a person who can act by referring to the action schedule table in which the action schedule is registered;
Based on the received event, an action instruction in association with the event taken out template corresponding to the reference to the event that has occurred an event notification pattern table having registered the template notification pattern of a message to notify the person who A means for editing the action instruction message for the determined person, in which the information extracted from the received event is embedded in the extracted template;
Means for notifying the corresponding person of the edited action instruction message ;
For the corresponding person who has notified the action instruction message, the movement information including the predicted moving time to the location indicated by the notified action instruction message based on the current position information of the terminal possessed by the corresponding person is predicted to move. Means for setting one or both of the settings in the work time prediction table including work information including the predicted work time required for the work specified in the action instruction message notified and set in the time table;
In response to inquiries from customers or related parties, or to the corresponding customers or related parties at regular intervals, one or both of the above movement information and the above work information is sent to one of the above estimated movement time table and the estimated work time table. Or a monitoring system comprising: means for reading out and notifying from both . Based on the received event from the device, a relevant person dispatched by referring to the event notification correspondence table having registered the appropriate person to send against event corresponding to the received event, and actions of the person's A means for deciding who can act by referring to the action schedule table in which the schedule is registered;
Based on the received event, an action instruction in association with the event taken out template corresponding to the reference to the event that has occurred an event notification pattern table having registered the template notification pattern of a message to notify the person who A means for editing the action instruction message for the determined person, in which the information extracted from the received event is embedded in the extracted template;
Means for notifying the corresponding person of the edited action instruction message ;
For the corresponding person who has notified the action instruction message, the movement information including the predicted moving time to the location indicated by the notified action instruction message based on the current position information of the terminal possessed by the corresponding person is predicted to move. Means for setting one or both of the settings in the work time prediction table including work information including the predicted work time required for the work specified in the action instruction message notified and set in the time table;
In response to inquiries from customers or related parties, or to the corresponding customers or related parties at regular intervals, one or both of the above movement information and the above work information is sent to one of the above estimated movement time table and the estimated work time table. Alternatively, a computer-readable recording medium on which a program that causes a computer to function as means for reading and notifying from both is recorded.

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