JP4507740B2 - Information distribution apparatus, information terminal apparatus, information distribution system, and program - Google Patents

Description

  The present invention relates to an information distribution device that distributes information to a plurality of information terminal devices, an information terminal device connected to the information distribution device via a network, an information distribution device including the information distribution device and the information terminal device, and Regarding the program.

In general, in a large store, each store clerk has a portable information terminal, and various types of information are transmitted and provided to each store clerk as necessary. As this type of in-store support system, the following product information providing method is conventionally known. That is, the information processing apparatus that receives the search request from the portable terminal device that can be used by the customer and the store clerk determines whether the requester is the customer or the store clerk. If it is a store clerk, the product information for the store clerk is sent to the terminal device to be displayed in a classified manner, or when the customer instructs the product purchase, the information processing device is installed at the sales floor of the product. When the sales clerk notifies the person in charge of calling the person in charge, the information processing apparatus is known to provide a product information providing method for calling the person in charge (see Patent Document 1).
Japanese Patent Laid-Open No. 9-277797

Here, the product information for the store clerk in Patent Document 1 described above is predetermined information such as a product name, price (general price, member price), specification, stock availability, and service product information of this week. When the product search request is received from the mobile terminal, the information is provided to the request source.
By the way, in general, information on the site that occurs in customer service, for example, receiving complaints about products from customers, receiving requests about products from customers, and items that store employees have failed to serve customers, is stored and managed as site information. In addition, if this site information is notified to each store clerk by e-mail so as to share the information, it will be extremely effective for product sales support.

 However, in order to correlate site information with product information, it is necessary to organize complicated information. Each time site information is generated, the sender selects the necessary destination while judging the value of the information. If you are not a person who is not directly engaged in customer service, you will need to send an email, which places a heavy burden on the caller and cannot provide information in real time. It is difficult to accurately determine the value judgment, and if the judgment is wrong, there is a problem that useful information is wasted or even unnecessary information is sent by e-mail.

  An object of the present invention is to make it possible to immediately share the incidental information on the condition that the incidental information attached to the product information is evaluated as having high value.

According to the first aspect of the present invention, there is provided an information distribution apparatus that distributes information to an information terminal apparatus on each person in charge who handles a product via a network, and incidental information attached to the product information corresponding to the product information. Information storage means for storing and managing product information, and when receiving a search request for product information from any of the information terminal devices, the supplementary information corresponding to the product information is read from the supplementary information storage means and the request source information After transmitting the product information and the accompanying information to the terminal device, in response to this, receiving means for receiving the evaluation result indicating the value of the accompanying information transmitted from the information terminal device side, and the accompanying information received by the receiving means Evaluation result storage means for storing and managing information evaluation results in association with the incidental information;
When the evaluation result received by the receiving means indicates valid supplementary information that is valuable to each person in charge other than the transmission source, a distribution means for delivering the supplementary information to each information terminal device It was characterized by comprising.
Further, a program for realizing the main functions shown in the invention described in claim 1 is provided to the computer (the invention described in claim 6 ).

The invention described in claim 1 may be as follows.
When information on the product obtained by the person in charge at the site is transmitted from the information terminal device, the site information is received as supplementary information of the product and is additionally registered in the supplementary information storage means in association with the product information. (Invention of Claim 2)

In a state in which a delivery destination set in advance corresponding to the incidental information is stored and managed, the delivery means reads the delivery destination corresponding to the delivery information, and is indicated by this delivery destination. The incidental information is distributed to each information terminal device (the invention according to claim 3 ).

A collecting unit to aggregate evaluation result indicating the value of the supplementary information by the evaluator, providing an output means for outputting the aggregated data obtained by the collecting unit by the evaluator (invention described in claim 4).

A totaling unit that tabulates evaluation results indicating the value of the incidental information for each product, and an output unit that outputs the tabulated data obtained by the totaling unit for each product are provided (invention according to claim 5 ).

The invention according to claim 7 is an information terminal device for each person in charge who handles products, and is incidental to the product information together with the product information in response to a product search request from any information terminal device After transmitting information to the request source, when an evaluation result indicating the value of the incidental information is received, the incidental information is sent to each information terminal device other than the request source based on the content of the evaluation result. Receiving means for receiving product information transmitted from the information delivery device in response to a search request for the product information and its supplementary information, which is connected to the information delivery device for delivery via a network When an output means for guiding output the product information and its accessory information received by the receiving means, evaluation input means for inputting an evaluation result indicating the value of the guide outputted supplementary information The supplementary information input means for inputting information related to the product the person has obtained in situ as supplementary information of the product, the valuation result input from said evaluation input means as its own answers, also from the supplementary information inputting unit And transmitting means for transmitting the incidental information of the inputted product to the information distribution apparatus.
Furthermore, a program for realizing the main functions shown in the above-described invention according to claim 7 is provided to the computer (the invention according to claim 10 ).

The invention described in claim 7 may be as follows.
When the incidental information distributed from the information distribution device is received based on the evaluation result of the incidental information evaluated by a person other than the self, the evaluation result indicating the value of the incidental information is used as the response result It transmits with respect to the said information delivery apparatus (invention of Claim 8 ).

When information on the product obtained by the person in charge at the site is input, the site information is transmitted to the information distribution apparatus as incidental information of the product (the invention according to claim 9 ).

The invention according to claim 11 is an information distribution system including an information terminal device on each side of a person in charge of handling a product and an information distribution device that distributes information to the information terminal device via a network. In response to the merchandise information, the information distribution device receives the merchandise information search request from any of the information terminal device and the incidental information storage means for storing and managing the incidental information attached to the merchandise information. The supplementary information corresponding to the information is read from the supplementary information storage means and the product information and the supplementary information are transmitted to the requesting information terminal device. Receiving means for receiving an evaluation result indicating the value of the accompanying information, and evaluation result storing means for storing and managing the evaluation result of the accompanying information received by the receiving means in association with the accompanying information When the evaluation result received by the receiving unit indicates that the additional information is valid for each person other than the sender, the distribution unit distributes the auxiliary information to each information terminal device. The information terminal device receives product information in response to a search request and receives the product information transmitted from the information distribution device and the supplementary information thereof; the product information received by the reception unit; and the supplementary information thereof Output means for guiding and outputting, evaluation input means for inputting an evaluation result indicating the value of the supplementary information output by guidance , and incidental information for inputting information relating to the product obtained by the person in charge as incidental information of the product It said input means, the valuation result input from said evaluation input means as its own answers and the supplementary information of the product input from the auxiliary information input unit information Information terminal system which has a transmitting means for transmitting the distribution device, characterized in that.

According to the first aspect of the present invention, when the product information search request is received from the information terminal device, the supplementary information of the product information can be transmitted, and the supplementary information transmitted from the information terminal device side in response thereto Since the evaluation result indicating the value of the information is received, the operator of the information terminal device in the field can not only immediately use the incidental information for the product information requested for the search, but also can accurately evaluate the value on the site. If the incidental information is high in value, the incidental information can be shared immediately.

  According to the invention described in claim 2, in addition to having the same effect as that of the invention described in claim 1 described above, when the person in charge sends information about the product obtained at the site from the information terminal device, this site Since the information is received as supplementary information of the product and is additionally registered in association with the product information, for example, in the customer service, information on the site that received a complaint about the product from the customer, a request about the product from the customer, etc. Can be delivered in real time.

According to the invention described in claim 3, in addition to having the same effect as that of the invention described in claim 1 described above, in the state where the delivery destination set in advance corresponding to the incidental information is stored and managed, the incidental information Is distributed to each information terminal device indicated by this distribution destination, and for example, it is incidental to related parties, related groups, etc. Information can be distributed.

According to the invention described in claim 4, in addition to having the same effect as that of the invention described in claim 1 described above, the evaluation results indicating the value of the supplementary information are tabulated for each evaluator, and the tabulated data is calculated for each evaluator. Since it was made to output, the effective data for analyzing the evaluation result for every evaluator can be obtained.

According to the invention described in claim 5, in addition to having the same effect as that of the invention described in claim 1, the evaluation result indicating the value of the supplementary information is totaled for each product, and the totalized data is output for each product. Therefore, it is possible to obtain effective data for analyzing the evaluation result for each product.

According to the invention of claim 7 , in response to a search request for product information, the product information and its supplementary information can be received, and the evaluation result indicating the value of the received supplementary information or the newly inputted product Therefore, for the operator of the information terminal device at the site, not only can the supplementary information for the product information requested for search be immediately useful, but also the value evaluation can be accurately performed at the site. If the value is high, this incidental information can be shared immediately.

According to the invention described in claim 8, in addition to having the same effect as that of the invention described in claim 7, the distribution from the information distribution apparatus based on the evaluation result of the incidental information evaluated by a person in charge other than the self When the received incidental information is received, the evaluation result indicating the value of the incidental information is transmitted to the information distribution apparatus as its own answer result. Each time the incidental information is distributed from the information distribution device based on the evaluation result of the information, the value of the incidental information can be evaluated.

According to the ninth aspect of the invention, in addition to having the same effect as that of the seventh aspect of the invention described above , the operation buttons are arranged and displayed on the display screen of the information terminal device that has been guided and output. It is possible to easily switch to a screen for inputting an evaluation result indicating the value of the incidental information or a screen for inputting incidental information .

The invention described in claim 11 is an information distribution system in which a plurality of information terminal devices and information distribution apparatuses are connected via a network, and has the same effect as the inventions described in claims 1 and 7 described above.

Hereinafter, embodiments of the present invention will be described with reference to FIGS.
FIG. 1 is a block diagram showing an outline of the overall configuration of the information distribution system in this embodiment.
This information distribution system constructs a store support system. An information distribution device 1 on the store manager (store manager) side and a portable information terminal device 2 possessed by each store clerk are connected via a wireless LAN (for example, an intranet) 3. The information distribution apparatus 1 has a system environment in which the information distribution apparatus 1 is connected to a PC (personal computer) 5 on the headquarter side via a wired LAN (for example, an extranet) 4. In the wireless LAN 3, a plurality of access points 6 installed on the premises are connected by wire, and data communication is performed between the information distribution apparatus 1 and the information terminal apparatus 2 via the access point 6. . In this embodiment, for example, data digitized (packetized) between the information distribution apparatus 1, the information terminal apparatus 2, and the head office PC 5 by the HTTP protocol using the TCP / IP communication protocol is used. Send and receive. The information distribution apparatus 1 has various server functions such as a database server function and a Web server function, and the information terminal apparatus 2 has a Web browser function.

  This information distribution device 1 is a store manager's PC, and collects and manages information provided from the information terminal device 2 owned by each store clerk and the PC 6 on the headquarters side, as well as product information etc. for each information terminal device 2 Is the core of this information distribution system. The information terminal device 2 is a personal information terminal such as a PDA, for example, and has a large screen capable of displaying a large amount of information. One information terminal device 2 is provided for each clerk (including the store manager). Is assigned. When the store manager has the information terminal device 2, the store clerk means that the store manager is included.

FIG. 2 is a diagram showing the contents of a product information DB (database) 11 stored and managed on the information distribution apparatus 1 side, and FIG. 3 is attached to this product information corresponding to the product information. It is the figure which showed the content of incidental information DB12 which memorize | stores and manages incidental information. The product information DB 11 and the incidental information DB 12 are stored and managed on the information distribution apparatus 1 side and also on the head office PC 5 side.
This product information DB 11 stores and manages a product record having items of “product No.”, “product name”, “specification”, “price”, “stock quantity”, and “accompanying information DB link destination” for each product. . Note that “product No.”, “product name”, “specification”, “price”, and “stock quantity” are general information about the product, but the “accompanying information DB link destination” is the product information DB 11 and the incidental information. This is information for linking the information DB 12, and the contents of the incidental information DB 12 are accessed based on this “accompanying information DB link destination”.

  The supplementary information DB 12 collects and manages information provided from the headquarters, information provided from the store manager, and information provided from the store clerk as supplementary information of the product for each product. The information input and provided from the information terminal device 2 owned by each clerk and the head office PC 6 is collected and managed in the incidental information DB 12. In the incidental information DB 12, a “merchandise information DB link destination” is set for each product, and the incidental information DB12 and the merchandise information DB11 are linked based on the “merchandise information DB link destination”. One supplementary information is associated with one record, and each supplementary record includes “commercial supplementary No.”, “information content”, “information provider”, “well-known”, “invalid”, “valid” "," Distribution "," distribution destination ", and" distributed ". “Product-specific incidental number” is a serial number added to each incidental record for each product, and is “information from the store manager”, “information from the headquarters”, or “information from the store clerk”. It is record identification information added to identify each of a plurality of incidental records incidental to one product regardless of who the original is.

  “Information content” indicates the specific content of information provided by the head office / store manager / clerk, and may be text data, image data, audio data, etc. In this embodiment, Character string data is shown. This “information content” is specifically exemplified, for example, “accompanying information from the store manager” is “instruction of discount rate”, “instruction of set sale”, “request for guidance of related products and recommended products”, etc. . “Supplementary information from the headquarters” is, for example, “There is excessive inventory at other stores”, “Customer address confirmation instructions”, and “Supplementary information from the store clerk” is “Price of competing store” "," Claim from customer "," request from customer ", etc. As described above, the content of the incidental information is mainly information related to the sales promotion of the product, but may be information unrelated to the product, such as the “customer address confirmation instruction” described above, It may be a simple business instruction.

  The “information provider” is the name of the head office / store manager / clerk indicating the information provider, and if the information provider is a clerk, the name of the clerk. In addition, “well-known”, “invalid”, “valid”, and “distributed” indicate the evaluation results when the site (store manager or store clerk) evaluates the value (validity) of incidental information. Is the evaluation result when it is judged that the information content is fully understood (those are well known). “Invalid” is the evaluation result when the value (validity) of the information content is judged to be low for the self, whereas “Valid” is the evaluation result when the value of the information content is judged to be high for the self . “Distribution” is effective information that is highly valuable to other clerk and is an evaluation result indicating that the accompanying information should be distributed to other clerk. Here, “0” is set as an initial value for each evaluation item of “well-known”, “invalid”, “valid”, and “distribution”, but each time the incidental information is evaluated, it corresponds. The item value is updated by “+1”. That is, each item content of “well-known”, “invalid”, “valid”, and “distributed” is a count value (cumulative value) obtained by counting the number of evaluations for each item. In addition, the value of the incidental information is valid for itself and also for other clerk, and if it is determined that this incidental information should be distributed to other clerk, the incidental information The accumulated values of “valid” and “distributed” corresponding to the information are each incremented by “+1”.

  “Delivery destination” indicates a delivery destination in the case of delivering supplementary information. As shown in the figure, “* a” set to “distribution destination” corresponding to information from the clerk indicates that each clerk except the clerk who is the information provider is a distribution partner. In addition, “* b” set in the “distribution destination” corresponding to the information from the headquarters indicates that the store manager is the distribution partner, and further, “distribution destination” corresponding to the information from the store manager. “* C” set in the table indicates that each store clerk belonging to a specific group or a specific store clerk such as a person in charge is a distribution partner. This “distribution destination” can be arbitrarily changed as necessary. “Distributed” indicates that the incidental information has been distributed to the other party set as “distribution destination”. Note that “0” indicating undelivered is set as the initial value in “distributed”.

FIG. 4A shows the screen content on the information terminal device 2 side when the product information and the incidental information transmitted from the information distribution device 1 in response to the product search are received, and FIG. It is the figure which showed the state switched to the input screen which inputs the evaluation result of incidental information from a screen.
Here, on the display screen shown in FIG. 4A, “product name”, “specification”, “price”, and “stock quantity” are guided and displayed as product information, and “information from the store manager” is included as the accompanying information. “Information from the headquarters” and “Information from the site” are displayed as guidance, and “Evaluation buttons”, “Information input buttons”, and “TOP buttons” of the touch input type are arranged and displayed. In this example, “information from the store manager” is “sales promotion of DVD players”, “information from headquarters” is “areas where digital broadcasting cannot be received”, and “information from the site (clerk)” is , “Competition store, price is cheap, 230,000 yen” is displayed.

  Here, the “evaluation button” switches to an input screen for inputting the evaluation result of the incidental information. As shown in FIG. 4B, “information from the store manager”, “information from the headquarters”, “site” Corresponding to "information from", "well-known", "invalid", "valid", and "distribution" are arranged and displayed as check item fields, and any one of the items is checked. . Note that a “TOP button” is also arranged and displayed on this input screen. The “information input button” is operated when new auxiliary information is input on the information terminal device 2 side. When this “information input button” is operated, an input screen for generating auxiliary information input is created. Switch to (not shown). The “TOP button” is a button for instructing to return to the top page.

FIG. 5 is a block diagram showing basic components of the information distribution apparatus 1.
The CPU 21 is a central processing unit that controls the overall operation of the information distribution apparatus 1 according to the HDD (hard disk device) 22, the operating system in the ROM 23, and various application software, and the operations shown in FIGS. An application program for realizing the present embodiment is executed according to the procedure. The RAM 24 has a program execution area and a work area. On the other hand, a LAN communication unit 25, a keyboard 26, and a display unit 27, which are the input / output peripheral devices, are connected to the CPU 21 via a bus line. Perform motion control. The head office PC 5 has basically the same configuration as that of the information distribution apparatus 1, and thus the description thereof is omitted.

FIG. 6 is a block diagram showing basic components of the information terminal device 2.
The information terminal device 2 is driven by a CPU 31 as a core and a secondary battery 32 as a main power source. In addition to a ROM 33 and a RAM 34, an input unit 35 as an input / output device, a display unit 36, a wireless unit 37, and a scanner unit 38 are provided. The speaker 39 and the camera 40 are included. The input unit 35 is a keyboard unit having various character keys, numeric keys, function keys, and the like. The wireless unit 37 is a wireless communication unit that transmits / receives data to / from the information distribution apparatus 1 via the wireless LAN 3. The scanner unit 38 is a barcode reader that reads product information (barcode information). The speaker 39 notifies the key operation sound, the warning sound, the product information, and the incoming sound of the incidental information, but for example, various messages may be output as sound. The camera 40 is a digital camera provided with an image sensor, and is used for product photography.

  Next, the operation concept of the store support system in this embodiment will be described with reference to the flowcharts shown in FIGS. Here, each function described in these flowcharts is stored in the form of a readable program code, and operations according to the program code are sequentially executed. In addition, the operation according to the above-described program code transmitted via the transmission medium can be sequentially executed. In other words, in addition to the recording medium, an operation peculiar to this embodiment can be executed by using a program / data supplied externally via a transmission medium.

FIG. 7 is a flowchart showing the operation on the information terminal device 2 side when data is transmitted / received to / from the information distribution device 1, and the execution is started when the power is turned on. 8 and 9 are flowcharts showing operations on the information distribution apparatus 1 side when data is transmitted / received to / from the information terminal apparatus 2 or the headquarters side PC 5.
First, when the information terminal device 2 is turned on, after the initial screen is displayed and output (step A1), the information terminal device 2 is checked for the presence or absence of a product information search request (step A2). In this case, when an operator (store clerk) is performing customer service, a request for searching for product information is made to the information terminal device 2 according to a request from a customer. Here, when receiving the product search request, the information terminal device 2 moves to step A3 and accepts input of product identification information. That is, when an operator inputs a product number or a product name from the input unit 35 or reads and inputs barcode information by the scanner unit 38, a product inquiry request (product search request) is made to the information distribution apparatus 1. At that time, the product identification information (product No.) obtained based on the input information and the terminal identification information indicating the request source are transmitted to the information distribution apparatus 1 side (step A4).

The information distribution device 1 checks whether or not the product information is inquired from the information terminal device 2 (step B1 in FIG. 8). The product information DB 11 is searched based on the product number included in the request (step B2), and “product number”, “product name”, “price”, and “stock quantity” are used as product information from the corresponding product record. At the same time, the auxiliary information DB 12 is searched based on the “adjunct information DB link destination” in the product record (step B 3), the auxiliary information corresponding to the corresponding product is read out, and the product information and the auxiliary information are obtained from the request source. It transmits to the information terminal device 2 (step B4). In this case, the information distribution apparatus 1 reads “accompanying No”, “information content”, and “information provider name” from each incidental record associated with the corresponding product, and this “information content” is read as “information provider”. By “name”, “information from the store manager”, “information from the headquarters”, and “information from the store clerk” are transmitted to the request source terminal together with the “incidental number”.
In this case, an item of “information provision date” is added to each incidental record, and only the latest / recent incidental information is selectively read by comparing this “information provision date” and “current date”. Then, it may be transmitted to the request source terminal.

 Here, when the information terminal device 2 receives the product information and the accompanying information transmitted from the information distribution device 1 (step A5 in FIG. 7), the information terminal device 2 displays and outputs the received product information and the accompanying information (step A6). As shown in FIG. 4A, the display screen in this case displays “product name”, “specification”, “price”, and “stock quantity” as product information, and the accompanying information is “from store manager”. Information ”,“ Information from the headquarters ”,“ Information from the site ”are displayed as guidance, and“ Evaluation buttons ”,“ Information input buttons ”, and“ TOP buttons ”of the touch input type are arranged and displayed. Here, when the “evaluation button” is operated (YES in step B7), the screen is switched to the input screen for inputting the evaluation result of the incidental information, and the input of the value is accepted (step B8). As shown in FIG. 4B, this input screen corresponds to “information from the store manager”, “information from the headquarters”, and “information from the site” as the check item columns “well-known”, “invalid” ”,“ Valid ”, and“ distribution ”are arranged and displayed, and when the item is checked, an evaluation result is input with this check item.

 In this case, as the value of the supplementary information displayed in the guidance, if the information is well-known and well-understood, and the information is low, if the information is low, Check the “invalid” item, and if the value of the information is high, put a check mark in the “valid” item. In this case, when it is determined that the value of the information is valid for itself and also valid for other store clerk, a check mark is put in the item “distribution”. In this case, as described above, when it is determined that the value of the incidental information is not only effective for itself but also effective for other clerk, and this incidental information should be distributed to other clerk Check the boxes for “valid” and “distribution”, but if it is “well-known” for itself but is also valid for other clerk, the “delivery” item Check the box. When the evaluation result is input for each additional information in this way, the input evaluation result for each additional information is transmitted to the information distribution apparatus 1 together with the “product No” and “additional No” (step A9). ).

 In addition, when the “information input button” provided in the display screen of FIG. 4A is operated, the information terminal device 2 determines that the incidental information is a new input (step A10 in FIG. 7). YES), the screen is switched to the incidental information input screen, and input of new incidental information is accepted (step A11). In this case, the operator (store clerk, store manager) inputs the information obtained at the site as new incidental information such as “competitor store price”, “customer complaint”, “customer request”, etc. The incidental information is transmitted to the information distribution apparatus 1 together with the information provider name (store clerk / store manager) and product identification information (product No.) (step A12). The operator (information provider) creates incidental information by inputting characters from the input unit 35, but the incidental information is input and created by a normal document creation function.

 When the information distribution apparatus 1 receives the new incidental information transmitted from the information terminal apparatus 2 (YES in step B5 in FIG. 8), the commodity information DB 11 is based on the commodity number transmitted along with the incidental information. To search for the incidental information DB 12 based on the “accompanying information DB link destination”, and to specify the storage location of the incidental information based on the information provider name, A newly generated record is additionally registered in this storage destination (step B6). In this case, corresponding item data is set in “information content” and “information provider” in the new record. Note that “0” is set as an initial value in other items in the new record, that is, “well-known”, “invalid”, “valid”, “distributed”, and “distributed”. Note that a predetermined distribution destination is automatically set in the “distribution destination” in the newly generated record, but the contents can be arbitrarily changed and set as necessary.

 In addition, when the information distribution apparatus 1 receives the evaluation result (value input) for each incidental number transmitted from the information terminal apparatus 2 (YES in step B8 in FIG. 8), the information distribution apparatus 1 is transmitted together with the evaluation result. The product information DB 11 is searched based on the “product No.”, the “accompanying information DB link destination” is read, the incidental information DB 12 is searched based on this “accompanying information DB link destination”, and based on the “accompanying No”. The item content (evaluation result) in the designated record designated is updated based on the received evaluation result (step B9). That is, the process of “+1” the item content corresponding to the received evaluation result among “well-known”, “invalid”, “valid”, and “distribution” is repeatedly executed for each incidental number. For example, as shown in FIG. 4B, when the evaluation result for “information from the store manager” is “known”, the count value of “known” in the record is incremented by one, and “information from the headquarters” If the evaluation result for is “valid”, the count value of “valid” in the record is incremented by 1, and if the evaluation result for “information from the site” is “distribution”, the “delivery” ”Is incremented by one. After such an update process is repeatedly executed for each incidental No, the process proceeds to a distribution process at the time of a product search response (step B10). If NO is determined in step B8, the process returns to the first step B1.

FIG. 9 is a flowchart for explaining in detail the distribution process at the time of a product search response.
First, the information distribution apparatus 1 specifies one of the incidental Nos among the evaluation results for the incidental Nos received this time (step B11), and then checks whether all of the incidental Nos have been specified (step B11). B12) Initially, NO is determined in Step B12, so the process proceeds to Step B13, where “Distribution” is selected as the evaluation result corresponding to the designated incidental No., that is, a check mark is placed in the “Distribution” item. If “delivery” is selected, it is evaluated that the incidental information should be distributed to other store clerk. Therefore, “distributed” is determined from the incidental record corresponding to “accompanying No”. Is read (step B14), and it is checked whether it has been distributed (step B15).

 Here, on the condition that it has not been distributed (NO in step B15), “information content” and “distribution destination” are read from the incidental record (step B16), and “product information DB link destination corresponding to the incidental record” The product information DB 11 is searched based on “” and the corresponding product information is read (step B17). Then, the supplementary information and product information are distributed to each information terminal device 2 indicated by the “distribution destination” (step B18), and “1” is set in the “distributed” item in the supplementary record. (Step B19). Thereafter, the process returns to step B11, and after the next incidental No. is designated, the above-described operation is repeated until all the evaluation results for each incidental No. are designated (YES in step B12).

 Here, on the information terminal device 2 side, when the product information and supplementary information distributed from the information distribution device 1 are received (step A13 in FIG. 7), the product information and supplementary information are displayed on the initial screen (top screen). Display output (step A14). Also in this case, as shown in FIG. 4A, “product name”, “specification”, “price”, and “stock quantity” are displayed as guidance information, and the accompanying information is “information from the store manager”. "Information from the headquarters" and "Information from the site" are displayed as guidance, and "Evaluation buttons", "Information input buttons", and "TOP buttons" of the touch input type are arranged and displayed. Here, when the “evaluation button” is operated (YES in step A15), the screen is switched to an input screen for inputting the evaluation result of the incidental information, accepting the input of value, and the evaluation result for each incidental information input Is transmitted to the information distribution apparatus 1 (step A16).

FIG. 10 is a flowchart showing the operation on the information distribution apparatus 1 side when the contents of the incidental information DB 12 are aggregated and the aggregated result is output.
First, the information distribution apparatus 1 accesses the incidental information DB 12, refers to the “information provider” while sequentially specifying each record from the top record, and determines the information provider according to the clerk (A clerk, B clerk). Each record is searched separately (step C1), and the number of incidental information (number of information transmissions) is totaled by adding the number of records for each clerk, and “valid” and “invalid” for each clerk. Then, the evaluation results are totaled by adding the count values for "well-known" and "distribution" (step C2). In this way, after storing and holding the tabulated result totaled for each clerk (step C3), the total data for each clerk is displayed / printed out (step C4).
FIG. 11 is a diagram showing a display example when the result of aggregation for each clerk is output as a bar graph. For example, “the number of incidental information”, “valid number”, “invalid number”, “well-known” corresponding to the clerk A “Number” and “Distribution” are displayed as bar graphs, and “Attached information number”, “Valid number”, “Invalid number”, “Known number”, and “Distribution” are displayed as bar graphs corresponding to the store B staff.

Next, the information distribution apparatus 1 reads the “accompanying information DB link destination” for each product while sequentially specifying each record from the top record in the product information DB 11 to access the incidental information DB 12, and accesses the incidental information DB 12 for each product. Each record is read (step C5). Then, by adding the number of records for each product, the “number of incidental information (number of information transmissions)” for each product is counted, and for each product, “valid”, “invalid”, “well-known”, “distribution” The evaluation results are totaled by adding the count values (step C6). In this way, after storing and holding the tabulated result totaled for each product (step C7), the total data for each clerk is displayed / printed out (step C8).
FIG. 12 is a diagram showing a display example when the aggregated result for each product is output as a bar graph. For example, “number of incidental information”, “valid number”, “invalid number”, “well-known” corresponding to X products “Number” and “Distribution” are displayed as bar graphs, and “Attached information number”, “Valid number”, “Invalid number”, “Known number”, and “Distribution” are displayed as bar graphs corresponding to Y products.

 As described above, the product information DB 11 and the incidental information DB 12 are stored and managed on the information distribution apparatus 1 side, and are also stored and managed on the headquarters side PC5 side. As in the flowchart, the contents of the incidental information DB 12 are aggregated and the aggregation process for outputting the aggregation result is executed, and the aggregation result for each clerk is output in a graph, or the aggregation result for each product is output in a graph. .

 As described above, in this embodiment, the information distribution apparatus 1 has the product information DB 11 for storing and managing product information and the supplementary information DB 12 for storing and managing supplementary information attached to the product information, and any information terminal After transmitting the product information and its supplementary information to the device 2 and receiving an evaluation result indicating the value of the supplementary information transmitted from the information terminal device 2 in response to this, the received supplementary information In the case of “delivery” indicating that the evaluation result is valid incidental information that is also valuable to each person other than the sender, while storing and managing the evaluation result in association with the incidental information, Since the incidental information is distributed to each information terminal device 2, if the incidental information transmitted from any of the information terminal devices 2 is of high value, the incidental information is immediately shared. This Can. In this case, the value of the incidental information is determined on the information terminal side at the site, so the information distribution device does not need to determine the value, and immediately distributes information that is determined to have high value on the site. It becomes possible to do.

 In this case, the incidental information is information arbitrarily input by the headquarters, the store manager, and the store clerk as information that is effective for the sales support of the product. When the information distribution apparatus 1 receives the incidental information, Since it is additionally registered in the incidental information DB 12 in association with the product information, for example, “information from headquarters” such as “inventory is overstocked”, “customer address confirmation instruction”, etc. "Information from store", "Price of competitor", "Claim from customer", "Request from customer", etc. "Information from store manager", "Instruction of discount rate", "Instruction of set sale", Additional information such as “request for related products and recommended products” can be distributed together with the product information.

  When the information distribution device 1 receives a search request for product information from one of the information terminal devices 2, the information distribution device 1 reads the corresponding product information along with the product information and transmits it to the requesting information terminal device 2 Thereafter, when the evaluation result indicating the value of the incidental information transmitted from the information terminal device 2 side indicates that the incidental information is also effective for each person in charge other than the transmission source, Since the information is distributed to the terminal device 2, the information terminal device 2 can know the accompanying information along with the product information at the time of the product information search request. Since the additional information is automatically distributed to the user, the additional information can be shared and thoroughly known.

  In a state where distribution destinations set in advance corresponding to the supplementary information are stored and managed, the information distribution apparatus 1 reads the distribution destination corresponding to the distribution information and indicates the distribution destination. Since the incidental information is distributed to each information terminal device, the incidental information can be distributed to, for example, related parties and related groups.

  Since the information distribution apparatus 1 aggregates the evaluation results indicating the value of the incidental information for each clerk and outputs the aggregated data for each clerk, the information distribution apparatus 1 obtains effective materials for analyzing the evaluation result for each clerk. Can do. Moreover, since the evaluation results indicating the value of the incidental information are totaled for each product and this total data is output for each product, it is possible to obtain effective materials for analyzing the evaluation results for each product.

  On the other hand, the information terminal device 2 receives the merchandise information transmitted from the information distribution device 1 in response to the search request and the accompanying information and outputs the guidance information, and the evaluation result indicating the value of the accompanying information is received. When it is input, the evaluation result is transmitted to the information distribution apparatus 1 as its own answer result, so that it is possible to know the incidental information together with the commodity information when requesting retrieval of the commodity information, and to determine the value of the incidental information. Can be performed on the information terminal device 2 side which is the site. In this case, on the information distribution apparatus 1 side, it is possible to immediately distribute information determined to have high value at the site. The incidental information received together with the product information is displayed and output in the initial screen (top screen), so that it is possible to notify the information without missing it.

  In this case, when the information terminal device 2 receives the incidental information distributed from the information distribution device 1 based on the evaluation result of the incidental information evaluated by a store clerk other than itself, the information terminal device 2 evaluates the value of the incidental information. Since the result is transmitted to the information distribution apparatus 1 as its own answer result, the incidental information is distributed from the information distribution apparatus 1 based on the evaluation result of the incidental information evaluated by other clerk other than the self. Each time you come, you can evaluate the value of this incidental information. In addition, when information related to the product obtained by the store clerk is input, the site information is transmitted to the information distribution device 1 as incidental information of the product. When a request about a product is received from a customer, the site information can be transmitted to the information distribution apparatus 1 as incidental information in order to share the site information.

In the embodiment described above, when a store clerk requests a product search, if the store clerk evaluates the incidental information, if the information is of high value, the incidental information is distributed to other store clerks. The timing of distributing the incidental information to other store clerk is arbitrary, for example, it may be distributed in batches at regular intervals, and when the number of times evaluated as “valid” reaches a predetermined value The supplementary information may be distributed to.
In the above-described embodiment, “well-known”, “invalid”, “valid”, and “distribution” are exemplified as the evaluation items of the incidental information. For example, the urgency degree of the incidental information is evaluated by the store clerk side. At this time, the information distribution apparatus 1 may change the distribution timing of the incidental information according to the degree of urgency. That is, incidental information with a high degree of urgency is immediately distributed, but incidental information with a low degree of urgency may be distributed in a batch later.

  Further, in the above-described embodiment, “distributed” is provided in each record of the incidental information DB 12 so that the incidental information is distributed only once. You may make it deliver even once. In this case, if the item “distributed” described above is not provided, the same supplementary information can be distributed any number of times, and can be permeated naturally and thoroughly known.

In the embodiment described above, “well-known”, “invalid”, “valid”, and “distribution” are exemplified as the evaluation items of the supplementary information. For example, for each level indicating the degree of value, for example, “valid level” Evaluation items such as “1”> “effective level 2”> “effective level 3” may be provided. In this case, the effective level may be distributed when the incidental information is distributed.
In addition, adding points to information providers who have transmitted high-value information, and preferential treatment of information providers according to these points, will increase the willingness to transmit effective information. Can be useful for store operations.

  In the above-described embodiment, a case where one type of “distribution destination” is set in each record in the incidental information DB 12 is exemplified. However, “distribution destination 1”, “distribution destination 2” are a plurality of “distribution destinations”. May be set. In this case, “distribution destination 1” is the same as that in the above-described embodiment. However, “delivery destination 2” can be used, for example, when the “valid” count value reaches a predetermined value or more, You may make it deliver incidental information with merchandise information to the address | destination (for example, addressed to a specific group, addressed to a store manager, addressed to a headquarters) shown in "destination 2".

 On the other hand, a recording medium (for example, a CD-ROM, a flexible disk, a RAM card, etc.) on which program codes for executing the above-described units are recorded may be provided to the computer. That is, a recording medium having a computer-readable program code, a function for storing and managing incidental information attached to product information corresponding to product information, and the product for any information terminal device After transmitting information and its supplementary information, in response to this, the function of receiving the evaluation result indicating the value of the supplementary information transmitted from the information terminal device side, and the evaluation result of the received supplementary information as the supplementary information In addition to storing and managing in association with each other, when the received evaluation result indicates valid additional information valuable to each person in charge other than the sender, the additional information is sent to each information terminal device. You may make it provide the computer-readable recording medium which recorded the program for implement | achieving the function to deliver.

  A computer-readable recording medium having a program code, a function of receiving product information transmitted from an information distribution apparatus in response to a search request for product information and its supplementary information, received product information, and A function for guiding and outputting the supplementary information, a function for inputting an evaluation result indicating the value of the supplementary information output by the guidance, and a function for transmitting the inputted evaluation result to the information distribution apparatus as its own answer result are realized. It is also possible to provide a computer-readable recording medium in which a program for causing the program to be recorded is recorded.

The block diagram which showed the outline | summary of the whole structure of an information delivery system. The figure which showed the content of merchandise information DB11 memorize | stored and managed by the information delivery apparatus 1 side. The figure which showed the content of incidental information DB12 which memorize | stores and manages the incidental information incidental to this merchandise information corresponding to merchandise information. (A) shows the screen content on the information terminal device 2 side when receiving the product information and supplementary information transmitted from the information distribution device 1 in response to the product search, and (B) shows from this terminal screen The figure which showed the state switched to the input screen which inputs the evaluation result of incidental information. FIG. 3 is a block diagram showing basic components of the information distribution apparatus 1. The block diagram which showed the basic component of the information terminal device 2. FIG. The flowchart which showed the operation | movement by the side of the information terminal device 2 in the case of transmitting / receiving data between the information delivery apparatuses 1. FIG. The flowchart which showed the operation | movement by the side of the information delivery apparatus 1 in the case of transmitting / receiving data between the information terminal device 2 or headquarters side PC5. FIG. 9 is a flowchart for explaining in detail a distribution process at the time of a product search response shown in FIG. 8. The flowchart which showed the operation | movement by the side of the information delivery apparatus 1 in the case of totaling the content of incidental information DB12 and outputting the total result. The figure which showed the example of a display when the count result according to salesclerk was output by the bar graph. The figure which showed the example of a display at the time of outputting the total result according to goods by the bar graph.

Explanation of symbols

1 Information distribution device 2 Information terminal device 3 Wireless LAN
4 Wired LAN
5 headquarters side PC
11 Product information DB
12 incidental information DB
21, 31 CPU
22 HDD
23, 33 ROM
25 LAN communication unit 26 Keyboard 27, 36 Display unit 35 Input unit 37 Wireless unit 38 Scanner unit

Claims (11)

In an information distribution device that distributes information to an information terminal device of each person in charge who handles products via a network,
Corresponding to the product information, additional information storage means for storing and managing incidental information attached to the product information;
When a search request for product information is received from any information terminal device, the supplementary information corresponding to the product information is read from the supplementary information storage means, and the product information and the supplementary information are sent to the requesting information terminal device. Receiving means for receiving an evaluation result indicating the value of the incidental information transmitted from the information terminal device side in response to the transmission;
Evaluation result storage means for storing and managing the evaluation result of the incidental information received by the reception means in association with the incidental information;
When the evaluation result received by the receiving means indicates valid supplementary information that is valuable to each person in charge other than the transmission source, a distribution means for delivering the supplementary information to each information terminal device When,
An information distribution apparatus comprising: When information on the product obtained by the person in charge at the site is transmitted from the information terminal device, the site information is received as supplementary information of the product and is additionally registered in the supplementary information storage means in association with the product information. To
2. The information distribution apparatus according to claim 1, wherein the information distribution apparatus is configured as described above. In a state in which a delivery destination set in advance corresponding to the incidental information is stored and managed, the delivery means reads the delivery destination corresponding to the delivery information, and is indicated by this delivery destination. Deliver incidental information to each information terminal device,
2. The information distribution apparatus according to claim 1, wherein the information distribution apparatus is configured as described above. Aggregating means for aggregating evaluation results indicating the value of the incidental information for each evaluator;
An output means for outputting the aggregated data obtained by the aggregate means for each evaluator;
2. The information distribution apparatus according to claim 1, further comprising: Aggregating means for aggregating evaluation results indicating the value of the incidental information for each product;
An output means for outputting the aggregated data obtained by the aggregation means for each product;
2. The information distribution apparatus according to claim 1, further comprising: Against the computer,
Corresponding to product information, a function for storing and managing incidental information attached to the product information,
When a search request for product information is received from any information terminal device, the supplementary information corresponding to the product information is read from the supplementary information storage means, and the product information and the supplementary information are sent to the requesting information terminal device. A function of receiving an evaluation result indicating the value of the incidental information transmitted from the information terminal device in response to the transmission;
When storing and managing the evaluation result of the received incidental information in association with the incidental information, and indicating that the received evaluation result is valid incidental information that is valuable to each person in charge other than the sender , A function of distributing the incidental information to each information terminal device,
A program to realize In response to a product search request from any information terminal device that handles the product, the incidental information attached to the product information along with the product information is sent to the request source. When an evaluation result indicating the value of the incidental information is received after transmission, the information distribution apparatus distributes the incidental information to each information terminal apparatus other than the request source based on the content of the evaluation result. An information terminal device connected via
Receiving means for receiving the product information transmitted from the information distribution apparatus in response to the search request for the product information and the accompanying information;
Output means for guiding and outputting the product information received by the receiving means and the accompanying information;
Evaluation input means for inputting an evaluation result indicating the value of the auxiliary information output as guidance,
Incidental information input means for inputting information on the product obtained by the person in charge as incidental information of the product;
A transmission means for transmitting the evaluation result input from the evaluation input means as its own reply result, and additional information of the product input from the additional information input means to the information distribution device;
An information terminal device comprising: When the incidental information distributed from the information distribution device is received based on the evaluation result of the incidental information evaluated by a person other than the self, the evaluation result indicating the value of the incidental information is used as the response result Transmitting to the information delivery device;
The information terminal device according to claim 7, which is configured as described above. The output means is a display screen of an information terminal device, and an operation button for switching to a screen for inputting an evaluation result indicating the value of the supplementary information output as guidance or a screen for inputting the supplementary information is arranged and displayed. The information distribution apparatus according to claim 7 . Against the computer,
A function of receiving the product information transmitted from the information distribution device in response to the search request for the product information and the accompanying information;
A function for guiding and outputting received product information and accompanying information,
A function of inputting an evaluation result indicating the value of the accompanying information output as guidance;
A function for inputting information on the product obtained by the person in charge as incidental information on the product,
A function of transmitting the input evaluation result as a self-response result and transmitting incidental information of the input product to an information distribution device;
A program to realize An information distribution system comprising an information terminal device for each person in charge who handles products and an information distribution device for distributing information to the information terminal device via a network,
In response to the merchandise information, the information distribution device receives the merchandise information search request from any of the information terminal device and the incidental information storage means for storing and managing the incidental information attached to the merchandise information. The supplementary information corresponding to the information is read from the supplementary information storage means and the product information and the supplementary information are transmitted to the requesting information terminal device. Receiving means for receiving an evaluation result indicating the value of the accompanying information, evaluation result storing means for storing and managing the evaluation result of the accompanying information received by the receiving means in association with the accompanying information, and received by the receiving means A delivery means for delivering the supplementary information to each information terminal device when the evaluation result indicates that the supplementary information is valid for each person other than the sender;
The information terminal device receives the product information transmitted from the information distribution device in response to the search request for the product information and its supplementary information, and guides and outputs the product information and the supplementary information received by the reception unit. Output means, evaluation input means for inputting an evaluation result indicating the value of the auxiliary information output as guidance, and incidental information input means for inputting information relating to the product obtained by the person in charge as incidental information of the product. A transmission means for transmitting the evaluation result input from the evaluation input means as its own answer result and transmitting the incidental information of the product input from the incidental information input means to the information distribution device;
An information terminal system characterized by that.

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