JP2012084028A - Service provision system and its program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service provision system which allows a customer to easily know that he/she can purchase his/her desired service, by integrating points of customers in a group.SOLUTION: The service provision system includes a customer management means for managing a plurality of customer identification information as one group, a service management means for managing information on one or more desired service(s) in association with the group, a point management means for managing the number of points owned by each customer in association with the customer identification information, a determination means for determining whether the number of points, by adding the number of points of one or more customer identification information belonging to the group, reaches a quantity of points managed by the service management means with which a service can be provided and a notification means for, upon determining that the number of points reaches the quantity of points managed by the service management means with which the service can be provided, notifying a customer terminal owned by a customer of it.

Description

  The present invention relates to a service providing system and a program thereof.

  In restaurants and other sales outlets, points can be given in association with customer IDs according to the purchase price to improve sales, and various products and services can be provided according to the total number of points. ing. Here, a system that integrates points of a plurality of customers in a group such as the same family can be considered. However, it is difficult for customers to easily recognize the number of points acquired by others in the group, and by integrating who's points and who's points in the group, the service they want It is difficult to know if you can buy it.

  The following Patent Document 1 describes a system that integrates and uses points acquired by a single customer at a plurality of stores. However, Patent Document 1 does not describe anything about integrating points of a plurality of customers belonging to a group.

Japanese Patent Laid-Open No. 2004-234081

  The present invention has been made to solve the above-described conventional problems, and its purpose is to easily know that a service desired by the customer can be purchased by integrating customer points in the group. It is to provide a service providing system that can be used.

  A service providing system according to a preferred embodiment of the present invention includes a customer management unit that manages a plurality of pieces of customer identification information as one group, and a service management that manages information about one or more desired services in association with the group. Means for managing the number of points owned by a customer in association with the customer identification information, and adding the number of points of one or a plurality of customer identification information belonging to the group. Determining means for determining whether or not the number of service available points managed by the means is reached, and if it is determined that the number of service available points managed by the service management means is reached, Notification means for notifying the customer terminal owned by the customer of the notification to be shown.

  If you register the service you want to purchase in the group in advance, when the number of points that can be provided for the service reached by adding the number of points of each customer in the group reaches the customer terminal A notification indicating is sent. Therefore, the customer in the group can easily know that the service he desires can be purchased by integrating the points of the customer in the group.

  In a preferred embodiment, the determination unit sequentially adds points owned by the customer identification information in descending order of the number of points, and the added point number is the number of points that can be provided for the service managed by the service management unit When the point is reached, the point addition is terminated, and the notifying unit further notifies the customer terminal of information of one or more customers specified by the customer identification information to which the point is added by the determining unit. .

  In this case, since the points of the customers in the group are added in the order of the number of owned points, it is possible to know that the registered service can be purchased by adding the points of the few customers as much as possible. Also, by adding who's points and who's points, it is possible to know who can purchase a registered service.

  In a preferred embodiment, when an instruction to receive a service is input to the customer terminal in response to the notification by the notification unit, the point of the customer identification information added by the determination unit is used. And a service providing means for providing the service.

  In this case, the notified service can be purchased immediately by using the customer's points to which the number of points is added in order to reach the number of points that can provide the service.

  In a preferred embodiment, when the point management means adds points of any one of the customer identification information in the group, the judgment means assigns one or more customer identification information points to which the group belongs. By adding the number, it is determined whether or not the service providing point number managed by the service management means is reached.

  When points of any customer identification information in the group are added, the number of points that can be provided for the registered service is reached by adding the number of points of the customers in the group. The customer terminal can be notified that the service can be purchased.

  A service providing system according to a preferred embodiment of the present invention includes a server and a customer terminal connectable to the server, wherein the customer terminal selects a desired service or services, and a postscript notification means Display means for receiving and displaying a notification from the server, the server managing a plurality of customer identification information as one group, and selecting the service selection means in association with the group Service management means for managing information on one or more desired services, point management means for managing the number of points owned by a customer in association with the customer identification information, and one or more belonging to the group Provision of services managed by the service management means by adding the points of customer identification information A customer terminal which the customer owns a notification indicating that when it is determined that the number of points that can be provided for the service managed by the service management unit is reached, And a notification means for notifying to.

  It is possible to provide a service providing system capable of easily knowing that a desired service can be purchased by integrating customer points in the group.

1 is a block diagram illustrating a service providing system according to a preferred embodiment of the present invention. It is a figure which shows group information DB. It is a figure which shows point management DB. It is a figure which shows the whole service list. It is a figure which shows service management DB. It is a flowchart which shows the process at the time of providing the point. It is a flowchart which shows the process at the time of registering a desired service. It is a figure which shows the screen at the time of registering a desired service. It is a flowchart which adds up the point of the customer in a group and judges whether it reaches the point which can provide the registered service. It is a figure which shows the screen which notifies that a service can be purchased. It is a flowchart which shows the process at the time of purchasing the notified service.

  Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings, but the present invention is not limited to these embodiments. FIG. 1 is a block diagram showing a service providing system according to this embodiment. A service means any service that can be purchased using points, and is, for example, furniture, home appliances, food, miscellaneous goods, contents (music files, etc.), travel, gift certificates, and the like.

  The service providing system includes a server 10, a store terminal 30, and a customer terminal 40. The server 10 is managed and operated by a business operator that manages each store or its agent. The store terminal 30 is installed in the store. The customer terminal 40 is a terminal owned by the customer, such as a PC or a mobile phone. These can be connected via an arbitrary telecommunication line (network) such as the Internet.

  The server 10 manages customer identification information (hereinafter referred to as customer IDs) of a plurality of customers as one group, and manages information related to one or a plurality of services desired by the customer in association with each group. The server 10 manages the number of points owned by the customer in association with each customer ID.

  The server 10 determines whether or not the number of points that can be provided for the registered service is reached by adding the points of one or more customer IDs belonging to the group. As a result of the determination, when it is determined that the number of points that can be registered for the service has been reached, the server 10 notifies the customer terminal 40 owned by the customer of a notification indicating that fact.

  Specifically, the server 10 sequentially adds the points owned by the customer in descending order of the number of points in the group, and when the added number of points reaches the number of service available points registered, The addition is terminated, and the customer terminal 40 is further notified of information on one or more customers specified by the customer ID to which the points have been added.

  The server 10 generally includes an arbitrary storage medium 11 such as an HDD (hard disk drive), a control unit 12, a memory 13 such as a ROM and a RAM, and a communication unit 14.

  The HDD 11 stores a group information database shown in FIG. 2 (hereinafter, the database is simply referred to as DB). The group information DB is a DB that manages groups to which customers belong and points owned by customers. The group information DB associates with the group ID and transmits the customer information (name, address, etc.) belonging to the group specified by the group ID, the customer ID, and a transmission destination (for example, a notification indicating that the service can be purchased). In the case of sending by e-mail, an e-mail address) is registered. In addition, although the setting of a group is not specifically limited, In the customer terminal 40, it is good to set by operation of a customer. Alternatively, the administrator of the server 10 may set.

  The HDD 11 stores the point management DB shown in FIG. The point management DB is a DB that manages the number of points owned by the customer. In the point management DB, the number of points owned by the customer is registered in association with customer information (for example, name) and customer ID.

  The HDD 11 stores the entire service list shown in FIG. The all service list is a DB that manages information on services that customers can purchase using points. In the entire service list, a service name, a service ID, and the number of points necessary for providing the service are registered.

  The HDD 11 stores a service management DB shown in FIG. The service management DB is a DB that manages a desired service for each group. In the service management DB, the service name, the service ID, and the number of points necessary for providing the service desired by the group are registered in association with the group ID.

  Returning to FIG. 1, the control unit 12 controls each unit of the server 10 based on a program stored in the memory 13, and is a microcomputer, a CPU, or the like. Details of the processing of the control unit 12 will be described in detail in the operation description.

  The communication unit 14 communicates with the communication unit 33 of the store terminal 30 and the communication unit 43 of the customer terminal 40 via the Internet, and transmits and receives each command and information.

  The store terminal 30 generally includes a control unit 31, a memory 32 such as a ROM and a RAM, a communication unit 33, an input unit 34, and an IC card reading unit 35.

  The control unit 31 controls each unit of the store terminal 30 based on a program stored in the memory 32, and is a microcomputer, a CPU, or the like. Details of the processing of the control unit 31 will be described in detail in the operation description. The communication unit 33 communicates with the communication unit 14 of the server 10 via the Internet, and transmits and receives each command and information. The IC card reading unit 35 reads the customer ID from the IC card owned by the customer.

  The customer terminal 40 generally includes a control unit 41, a memory 42 such as a ROM and a RAM, a communication unit 43, and an input unit 44.

  The control unit 41 controls each unit of the customer terminal 40 based on a program stored in the memory 42, and is a microcomputer, a CPU, or the like. Details of the processing of the control unit 41 will be described in detail in the operation description. The communication unit 43 communicates with the communication unit 14 of the server 10 via the Internet, and transmits and receives each command and information. The input unit 44 is used for inputting a user operation, such as a remote control or an operation button.

  The operation of the service providing system having the above configuration will be described. FIG. 6 is a flowchart showing processing of the store terminal 30 and the server 10 when a customer purchases a product at the store. When a customer purchases a product at a store, for example, the customer gives an IC card to the store clerk. When the store clerk brings the IC card into contact with or close to the IC card reading unit 35, the IC card reading unit 35 communicates with the IC card, reads the customer ID recorded on the IC card, and passes it to the control unit 31. (S1).

  The store clerk inputs product information into the input unit 34. The control unit 31 determines whether or not an instruction to purchase a product has been input via the input unit 34 (S2). When it is input (YES in S2), the control unit 31 determines the number of points acquired this time according to the purchase price of the product (S3). The relationship between the purchase price and the number of points is preset in the memory 34. The control unit 31 transmits the customer ID acquired from the IC card and the determined number of points to the server 10 via the Internet (S4). The store terminal 30 may transmit the purchase price to the server 10, and the server 10 may calculate the number of points according to the purchase price.

  The control unit 12 of the server 10 determines whether or not purchase information (customer ID, number of points) is received from the store terminal 30 (S5). If received (YES in S5), the control unit 12 adds the number of points in association with the customer ID to the point management table (S6).

  FIG. 7 is a flowchart showing a process for registering a service for which notification by electronic mail is desired when a necessary point is reached. When the customer ID is input by the user operation through the input unit 44 (S11), the control unit 41 of the customer terminal 40 transmits the customer ID to the server 10 via the Internet (S12).

  The control unit 12 of the server 10 determines whether or not a customer ID has been received from the customer terminal 40 (S21). If received (YES in S21), the group ID of the group to which the received customer ID belongs is specified with reference to the group information DB. The control unit 12 refers to the service management DB, identifies a registered service for the identified group ID, and acquires a service ID (S22).

  The control part 12 produces | generates a service selection screen as shown in FIG. 8, and transmits to the customer terminal 40 via the internet (S23). The service selection screen describes the service names (and service IDs) of services included in the entire service list and the number of points necessary for purchasing the service. Further, a check box for selecting a service is drawn on the service selection screen, but the check box is selected in advance for the service already registered in the service management DB (the service specified in S22). (For example, a state where black is checked and a state where white is not checked).

  The control unit 41 of the customer terminal 40 receives the service selection screen from the server 10 and displays it on a display unit (not shown) (S13). The control unit 41 determines whether one or more services are selected by a user operation and the determination button is pressed (S14). When one or more services are selected and the determination button is pressed (YES in S14), the control unit 41 transmits the service name (and / or service ID) of the selected service to the server 10, and A registration request is transmitted (S15).

  The control unit 12 of the server 10 determines whether or not a service registration request is received from the customer terminal 40 (S24). If received (YES in S24), the service name, service ID, and number of points of the selected one or more services are registered in the service management DB in association with the group ID (S25). It should be noted that when the check of the service that has been checked in advance on the selection screen of FIG. 8 is canceled and the determination button is pressed, the registration of the service can be deleted from the service management DB.

  FIG. 9 shows the processing of the server for notifying the registered e-mail address when the total point of one or more customers in the group reaches the point required for the registered service. . This process is executed for the group to which the customer ID to which the points are added belongs when points are added to the point management DB in the process of FIG. Thereby, it is possible to receive a notification that the service can be purchased immediately after the points are added.

  The control unit 12 of the server 10 rearranges all customer IDs in the group to be processed in descending order of possession points (descending order). This is because the points necessary for the service can be reached by adding the points of a small number of people by adding the points in order from the one with the most points. However, the point addition method is not limited to this, and for example, the points may be added in the order registered in the DB.

  The control unit 12 initializes an index i indicating a service number registered in the service management DB in association with the group to be processed to 1 (S32). In FIG. 5, i = 1 corresponds to service a, i = 2 corresponds to service b, and i = 3 corresponds to service c. The control unit 12 acquires the service name, service ID, and required number of points from the service management DB for the service specified by the index i, and stores them in the memory 13 (S33).

  The control unit 12 initializes an index j indicating the customer ID numbers rearranged in S31 to 1 (S34). That is, after rearrangement, the first customer ID (customer ID with the most points) is selected (S34). The control unit 12 acquires the points owned by the customer ID specified by the index j (S35), adds the points to the total number of points (S36), and stores them in the memory 13. When j = 1, since it is the first customer ID, the acquired number of points is stored in the memory 13 as it is.

  The control unit 12 determines whether or not the total number of points is equal to or greater than the number of points necessary for the service acquired in S33 (S37). If the number of points necessary for the service has not yet been reached (NO in S37), the control unit 12 determines whether or not the index j has reached the number of customer IDs of the group to be processed (S39). That is, it is determined whether or not the points of all customer IDs in the group have been added. If the index j has not yet reached the number of customer IDs in the group to be processed (NO in S39), the index j is incremented by 1 (S40), and the process returns to S35. That is, the customer ID having the next largest number of points is selected, and the number of points is acquired (S35) and added to the total number of points (S36).

  When the total number of points is equal to or greater than the number of points necessary for the service acquired in S33 (YES in S37), the control unit 12 gives points in S35 and S36 to the email address associated with the group ID. The added one or more customer IDs are notified, and by adding the points of these customer IDs, it is notified that the service can be received (S38). Specifically, a screen as shown in FIG. 10 is generated and transmitted. In FIG. 10, the necessary points for the service a are 500, but when the points of A and B are added together, it can be purchased. After the process of S38, the process proceeds to S41.

  On the other hand, if YES is determined in S39, the service acquired in S33 cannot be received even if points owned by all customer IDs in the group are added. Therefore, the notification that the service can be received is not transmitted, and the process proceeds to S41.

  In S41, the control unit 12 determines whether the index i is equal to the number of services managed in association with the processing target group in the service management DB, that is, by adding points for all registered services. It is determined whether or not a check has been made as to whether or not the service can be received. If i is still less than the number of services (NO in S41), the index i is incremented by 1, and the process returns to S33. That is, the next service managed in association with the group to be processed in the service management DB is selected, and the same processing as described above is executed. On the other hand, when i becomes equal to the number of services (YES in S41), the process is terminated.

  FIG. 11 is a flowchart showing a process when receiving a notification that the service can be received. The control unit 41 of the customer terminal 40 receives the notification that the registered service can be received as shown in FIG. 10, and displays it on a display unit (not shown) (S51). In FIG. 10, a “Purchase service” button and a “Don't buy now” button are displayed. The control unit 41 determines whether or not an instruction to receive a service has been input by pressing the “Purchase Service” button by a user operation and using the points of one or more customers displayed in FIG. 10 in total. Judgment. If input (YES in S41), the control unit 41 transmits a request to purchase a service to the server 10 via the Internet (S53).

  The control unit 12 of the server 10 determines whether or not the service purchase request transmitted in S53 is received from the customer terminal (S61). If received (YES in S61), the control unit 12 executes service purchase processing (S62), subtracts the points described from the customer ID described in the screen of FIG. 10, and updates the point management DB (S63).

  Through the above processing, it is possible to easily know that the service desired by the customer can be purchased by integrating the points of customers in the group.

  As mentioned above, although preferable embodiment of this invention was described, this invention is not limited to these embodiment. The customer terminal may be a terminal installed in the home or a portable type such as a portable audio device or a mobile phone. You may provide with the form of the program for making a computer perform said each operation | movement of the server 10, the shop terminal 30, and the customer terminal 40, and the recording medium which recorded this.

  The present invention can be suitably employed in a service providing system.

10 server 30 store terminal 40 customer terminal

Claims (6)

Customer management means for managing a plurality of customer identification information as one group;
Service management means for managing information on one or more desired services in association with the group;
Point management means for managing the number of points owned by a customer in association with the customer identification information;
A determination means for determining whether or not the number of points that can be provided by the service managed by the service management means is reached by adding the number of points of one or a plurality of customer identification information belonging to the group;
A service providing system comprising: notification means for notifying a customer terminal owned by a customer of a notification indicating that when it is determined that the number of service provisionable points managed by the service management means has been reached. The determination means sequentially adds the points owned by the customer identification information in descending order of the number of points, and when the added number of points reaches the number of points that can be provided by the service managed by the service management means, Finish adding points,
The service providing system according to claim 1, wherein the notification unit further notifies the customer terminal of information on one or more customers specified by the customer identification information to which points are added by the determination unit.   In response to the notification by the notification unit, when an instruction to receive a service is input to the customer terminal by a user operation, the service is performed using the point of the customer identification information to which the point is added by the determination unit. The service providing system according to claim 2, further comprising service providing means for providing.   When the point management means adds points of any customer identification information in the group, the determination means adds the number of points of one or more customer identification information to which the group belongs. 4. The service providing system according to any one of claims 1 to 3, wherein it is determined whether or not the number of points that can be provided by the service managed by the service management means is reached.   The service provision program which makes a computer perform each means of the service provision system in any one of Claims 1-4. A server and a customer terminal connectable to the server,
The customer terminal is
Service selecting means for selecting one or more desired services;
Display means for receiving and displaying a notification from the postscript notification means,
The server is
Customer management means for managing a plurality of customer identification information as one group;
Service management means for managing information on one or more desired services selected by the service selection means in association with the group;
Point management means for managing the number of points owned by a customer in association with the customer identification information;
A determination means for determining whether or not the number of points that can be provided by the service managed by the service management means is reached by adding the number of points of one or a plurality of customer identification information belonging to the group;
A service providing system comprising: a notification means for notifying a customer terminal owned by a customer of a notification indicating that when it is determined that the number of service provisionable points managed by the service management means has been reached.

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