JP2015191596A - order management system and order management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order system and method which can prevent a period from order to delivery from being prolonged.SOLUTION: A sales management server has: a product management database which stores custom-made article stock information including product identification information about a custom-made article, a total stock, and customer identification information in accordance with an orderer of the custom-made article and general article information; a manufacturing stock instruction information reception part which receives from a terminal device manufacturing stock instruction information; a display screen generation part which receives the customer identification information and transmits to the terminal device an order screen including a total stock of the custom-made article and the general article information; a purchase request information reception part which receives purchase request information and accepts an order; and a management part which, when the manufacturing stock instruction information is received, updates the total stock of custom-made article stored to the product management database on the basis of the product identification information and quantity of designated custom-made article, and when the purchase request information is received, updates the total stock of the custom-made article corresponding to the customer identification information on the basis of the purchase request information according to the quantity of requested purchase.

Description

  The present invention relates to an order management system and an order management method for receiving an order via a terminal device connected to a network.

  There is an ordering system that receives an order from an orderer via a terminal device connected to a network and sells products in accordance with the order (for example, Patent Document 1). In the ordering system, products that can be ordered are registered as a product list. The orderer searches for a product to be purchased from the product list and places an order. The seller receives the order at the terminal device of the seller through the network, accepts the order, and ships the ordered product. In such an ordering system, orders can be made mainly for general products. The general product is a product that is manufactured without receiving a specification according to a request from the orderer regarding the specification or standard of the product.

JP 2003-242391 A

  The above general products can be ordered via the Internet. However, as a product that the orderer wants to order, there is a custom-made product in addition to a general product. A custom-made product is a product that is manufactured in consideration of the specification according to a request from an orderer regarding the specification or standard of the product. Examples of custom-made products include invoices, delivery notes, application forms, and the like. For example, if the custom-made product is an invoice, the number of items in the invoice, the size of the item, the position, the size and position of the entry field of the billing address, etc. are specified and manufactured as the original format requested by the orderer .

  Since such a special order product is not a general product, it is necessary to place an order by means other than the ordering system, which is complicated by the orderer. In addition, when the vendor receives an order for a custom-made product, the manufacturer manufactures the custom-made product after receiving the order, and sends the product after the product is completed. For this reason, the period from ordering to delivery of a custom-made product is prolonged.

  SUMMARY OF THE INVENTION In view of the above-described problems, an object of the present invention is to provide an order management system and an order management method capable of easily ordering a custom-made product and not prolonging the period from order to delivery. And

  In order to solve the above-described problem, the present invention provides an order management system in which a terminal device and a sales management server are communicably connected, and the terminal device includes product identification information and quantity of a custom-made product. An order transmitted from the sales management server in accordance with the customer identification information, a manufacturing inventory instruction transmitting unit for transmitting the manufacturing inventory instruction information for instructing the inventory of the special order product, a customer information transmitting unit for transmitting customer identification information A purchase request information transmission unit for transmitting purchase request information including a general product or a special order product to be ordered and a quantity in accordance with an instruction input based on the screen, and the sales management server is a product of the custom product A product management database for storing custom product inventory information including identification information, inventory quantity and customer identification information corresponding to the order source of the custom product, and general product information related to products of general products; A manufacturing inventory instruction information receiving unit that receives the manufacturing inventory instruction information; and an order screen that receives the customer identification information and includes an inventory quantity of the custom-made product associated with the customer identification information and the general product information. A display screen generating unit to be transmitted to the terminal device; a purchase request information receiving unit for receiving the purchase request information and receiving an order; and receiving the manufacturing inventory instruction information, product identification information and quantity of the instructed special order product When the purchase request information is received based on the purchase request information, the purchase order information corresponding to the customer identification information is purchased based on the purchase request information. And a management unit that updates in accordance with the requested quantity.

  Further, the present invention is an order management method in an order management system in which a terminal device and a sales management server are connected so as to be communicable, wherein in the terminal device, a manufacturing stock instruction transmission unit includes product identification information of a custom-made product and Manufacturing stock instruction information including the quantity and instructing the inventory of the special order product is transmitted, the customer identification information transmitting unit transmits the customer identification information, and the purchase request information transmitting unit transmits the sales according to the customer identification information. In accordance with an instruction input based on the order screen transmitted from the management server, the purchase request information including a general product or a special order product to be ordered and the quantity is transmitted. In the sales management server, the manufacturing stock instruction information receiving unit The manufacturing stock instruction information is received from the terminal device, and the display screen generation unit receives the customer identification information, and responds to the product identification information and inventory quantity of the special order product and the order source of the special order product. With reference to a product management database that stores custom product inventory information including customer identification information and general product information related to general product products, the inventory amount of the custom product and the general product information associated with the customer identification information The purchase request information receiving unit receives the purchase request information and accepts the order, and the management unit receives the manufacturing inventory instruction information. Based on the product identification information and quantity of the special order product, update the inventory amount of the special order product stored in the product management database, and upon receiving the purchase request information, respond to the customer identification information based on the purchase request information Update the quantity of custom-made items to be purchased according to the quantity requested.

  According to the present invention, it is possible to receive a manufacturing stock instruction for a custom-made product from a terminal device, manufacture a custom-made product based on the manufacturing stock instruction, and store it as a stock. Thus, a person who wants to purchase a custom-made product can easily place an order by using the same ordering system as that for a general product. In addition, when a special order product is actually ordered, it can be shipped from stock. Therefore, even for a special order product, the period from ordering to delivery can be prevented from being prolonged.

It is a block diagram which shows the outline | summary of the order management system which concerns on the 1st Embodiment of this invention. It is a functional block diagram which shows the structure of the sales management server in the order management system which concerns on the 1st Embodiment of this invention. It is explanatory drawing of the merchandise management database in the order management system which concerns on the 1st Embodiment of this invention. It is explanatory drawing of the process in the case of requesting manufacture stock. It is a flowchart which shows the process in the case of requesting manufacture stock of a custom-made product. It is explanatory drawing of the process in the case of purchasing a general product and a custom-order product. It is a flowchart which shows the process in the case of purchasing goods. It is a transition diagram of a screen displayed when a manufacturing inventory request for a custom-made product is made. It is explanatory drawing of the screen displayed when manufacturing inventory request of a custom-order item is performed. It is explanatory drawing of the screen displayed when manufacturing inventory request of a custom-order item is performed. It is a transition diagram of the screen displayed when purchasing a general product and a custom-made product. It is explanatory drawing of the screen displayed when purchasing a general item and a custom-order item. It is explanatory drawing of the screen displayed when purchasing a general item and a custom-order item.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing an overview of an order management system according to the first embodiment of the present invention.

  As shown in FIG. 1, the order management system 1 according to the first embodiment of the present invention includes a sales management server 10, an administrator department terminal 40, and a user department terminal 50. The administrator department terminal 40 and the user department terminal 50 can be connected to the sales management server 10 via the Internet 30.

  The sales management server 10 is a server that sells merchandise in response to an order request sent from an orderer via the Internet 30. Here, the sales management server 10 manufactures and sells custom-made products together with general products. A custom-made product is a product that is manufactured in consideration of the specification according to a request from an orderer regarding the specification or standard of the product. Examples of custom-made products include invoices, delivery notes, application forms, and the like. For example, if the custom-made product is an invoice, the number of items in the invoice, the size of the item, the position, the size and position of the entry field of the billing address are specified as the original format requested by the customer, and this specification is met. To be manufactured. For such custom-made products, the orderer specifies the specifications or standards, etc., for the custom-made product, and the specifications or standards of the custom-made product between the orderer and the seller based on this designation. To decide. Then, product identification information is assigned to the product (custom product) corresponding to the determined content, and is registered in a product management database, which will be described later, in association with a customer ID that identifies the orderer. As a result, it is possible to place an order for a custom-made product by designating the product identification information without designating specifications or standards each time an order is placed. A general product is a product that is manufactured without any special specification according to the request from the orderer regarding product specifications or standards, and is a general-purpose product that can be sold to any customer. .

  The administrator department terminal 40 and the user department terminal 50 are terminal devices used in the customer company 60 as an orderer. In this embodiment, a group such as a company will be described as an example of a customer who becomes an orderer. The customer company 60 includes a department that manages purchased items and a department that uses purchased items like the general affairs department in the company. Here, a department that manages purchased items is called an administrator department, and a department that uses purchased items is called a user department. An administrator department terminal 40 is installed in the administrator department. The user department terminal 50 is installed in the user department.

  Here, the administrator department terminal 40 and the user department terminal 50 are described as physically different terminals, but the administrator department terminal 40 and the user department terminal 50 may be the same terminal. good. As the administrator department terminal 40 and the user department terminal 50, any personal computer, portable terminal, tablet terminal, or the like that can be connected to the sales management server 10 via the Internet 30 may be used. .

  FIG. 2 is a functional block diagram showing the configuration of the sales management server 10. As shown in FIG. 2, the sales management server 10 includes a backbone unit 11, a communication unit 12, an authentication unit 13, a display screen generation unit 14, a product management unit 15, and a product management database 16. . The backbone 11 performs overall management. The communication unit 12 communicates by connecting to the administrator department terminal 40 and the user department terminal 50 via the Internet 30. The authentication unit 13 performs authentication when the customer logs in using the customer ID (identification code) and the password. The display screen generation unit 14 provides a web screen to the administrator department terminal 40 and the user department terminal 50. The display screen generation unit 14 includes a management screen generation unit 21 and a purchase screen generation unit 22. The management screen generation unit 21 generates a screen to be displayed when the administrator of the customer company 60 requests the production inventory of the custom-made product used in the company by the administrator department terminal 40. The purchase screen generation unit 22 generates screen data to be displayed when the user of the customer company 60 uses the user department terminal 50 to purchase a general product or a custom-made product used by the company.

  The merchandise management unit 15 performs merchandise ordering, manufacturing, inventory, delivery management, and the like. The product management unit 15 is divided into a general product management unit 23 and a custom product management unit 24. The general product management unit 23 performs general product ordering, inventory, and delivery management. The custom-made product management unit 24 performs production, ordering, inventory, and delivery management of special-made products.

  The merchandise management database 16 is a database for managing merchandise ordering, manufacturing, inventory, and delivery. The product management database 16 includes a product data table 25, a general product stock data table 26, and a custom product stock data table 27.

  FIG. 3 shows the contents of each data table of the product management database 16. The merchandise management database 16 stores custom-made product inventory information indicating the amount of custom-made product stock. As shown in FIG. 3A, the product data table 25 includes a product ID, a type, a name, and a customer ID. The product ID is an ID for identifying the product. The type indicates the type of general product or custom-made product (original). The name is the name of the product. The customer ID is a customer ID provided by the product. Here, when the customer ID is “α0001”, it represents a common ID that can be used in common for all customers, not a specific customer. The customer IDs “β0001” and “γ0001” are custom-made products used by customer companies identified by the customer IDs.

  As shown in FIG. 3B, the general product inventory data table 26 is a data table for managing general products. The general product inventory data table 26 includes a product ID, a stock quantity, and a unit price. The custom product inventory data table 27 is a data table for managing custom products. As shown in FIG. 3C, the custom-made product inventory data table 27 includes a product ID, a stock quantity, and a unit price. Here, the general product inventory data table 26 and the custom-made product inventory data table 27 are separated, but they may be managed as one inventory table. The items of the product data table 25, the general product stock data table 26, and the custom product stock data table 27 may be configured in any manner.

  Next, a manufacturing inventory request in the order management system 1 according to the first embodiment of the present invention will be described.

  As described above, a custom-made product is a product for which there is a request specification from the orderer regarding the specifications and standards of the product. Such custom-made products are limited to the individual customer companies that use the custom-made products, and how much the custom-made products are manufactured and how much stock is available depends on the requirements of the private-customer companies that use the custom-made products. Yes. Normally, when a vendor receives an order for a custom-made product, the manufacturer manufactures the custom-made product after receiving the order, and ships the product after the product is completed. In that case, since it manufactures after receiving an order, the period from an order to delivery is prolonged due to the period of the manufacturing. Therefore, in the order management system 1 according to the first embodiment of the present invention, the administrator department terminal 40 is connected to the sales management server 10 via the Internet 30, and it is planned to place an order for a custom-made product. The inventory request is made and notified to the seller from the administrator department terminal 40 at the stage before the actual ordering. Upon receiving this notification, the vendor manufactures a custom-made product and stores it in stock in advance. As a result, when an order is received from the orderer via the user department terminal 50 (or the administrator department terminal 40), the seller receives the order at the sales management server 10, and the ordered custom product is stored in stock. Take out from the storage and ship to the orderer. This eliminates the need for manufacturing after receiving an order for a custom-made product. Therefore, even for a custom-made product, the period from ordering to delivery can be prevented from being prolonged. In addition, by including the desired number of custom-stock items in the manufacturing stock request, it is possible to prevent the number of custom-made products from being sold at the distributor.

  When making a request for manufacturing inventory of a custom-made product, the user of the administrator department terminal 40 connects the administrator department terminal 40 to the sales management server 10 via the Internet 30. At this time, the user of the administrator department terminal 40 performs authentication using the customer ID and password. On the sales management server 10 side, it is possible to extract a stock of custom-made products used by the customer company from the customer ID at this time.

  That is, FIG. 4 is a diagram for explaining processing when generating a list screen of a custom-made product inventory when requesting a production stock of a custom-made product. As shown in FIG. 4, the product data table 25 includes a customer ID field. By extracting the product of the customer ID in the product data table 25 from the customer ID at the time of authentication, it is possible to extract a custom-made product used by the customer company. For example, if the customer ID at this time is “γ0001”, it is possible to identify from the product data table 25 that the product name “invoice” with the product ID “B0002” is a custom-made product used by the customer company. If the custom-made product used by the customer company can be identified, the stock status of the custom-made product can be determined from the custom-made product inventory data table 27. From the information obtained from the custom-made product inventory data table 27, a custom-made product stock list screen 41 can be generated.

FIG. 5 is a flowchart showing a process in the case of making a manufacturing inventory request for such a custom-made product. As shown in FIG. 5, in the case of making a manufacturing inventory request for a custom-made product, the user of the administrator department terminal 40 inputs the customer ID and password and sends it to the sales management server 10 to authenticate the sales management server 10. The unit 13 authenticates the terminal with this customer ID and password (step S101). Then, the merchandise management unit 15 determines the custom-made product used by the customer company from the customer ID at this time, and extracts the custom-made product of the customer company from the merchandise data table 25 (step S102). When the custom-made product used by the customer company is extracted, the management screen generating unit 21 of the display screen generating unit 14 generates a list screen 41 indicating the stock status of the custom-made product from the custom-made product inventory data table 27 (step S103). ). The communication unit 12 transmits a list screen 41 indicating the inventory status of the special order items to the administrator department terminal 40 (step S104). The administrator of the customer company looks at the list screen 41 of the inventory status of the custom-made product displayed on the administrator department terminal 40, and determines whether or not to request the production inventory of the custom-made product. When requesting the production stock, the administrator department terminal 40 is operated to designate the type and number of custom-made products and transmit the production stock instruction information to the sales management server 10. Upon receipt of the manufacturing inventory instruction information from the administrator department terminal 40 (step S105), the backbone unit 11 of the sales management server 10 sends the manufacturing inventory instruction information to the custom product management unit 24 of the product management unit 15, and the custom product. When the management unit 24 receives the manufacturing inventory instruction information of the special order product, the management unit 24 determines whether or not the requested special order product included in the manufacturing inventory instruction information is already registered in the product data table 25 (step S106). In step S106, if the requested custom-made product is a custom-made product that has already been registered in the product data table 25, when the custom-made product is manufactured, the custom-made product inventory data table 27 is reached at the timing when the manufacturing date is reached. The number of stocks is updated (step S108). If the requested custom product is a new custom product, a record of the special product is added to the product data table 25 and the special product inventory data table 27 (step S107), and the stage where the custom product is manufactured and stocked Then, the number of stocks in the special order stock data table 27 is updated (step S108).
In addition, about the new registration of the information regarding special order goods in the goods data table 25, the special order inventory data table 27, etc., the person who manages this system may input the information beforehand.

  Next, product purchase in the order management system 1 according to the first embodiment of the present invention will be described.

  In the order management system 1 according to the first embodiment of the present invention, the user department terminal 50 is connected to the sales management server 10 via the Internet 30 and includes the general goods and the custom-made goods. It is now possible to purchase goods.

  When purchasing an article, the user of the user department terminal 50 connects the user department terminal 50 to the sales management server 10 via the Internet 30. At this time, the user of the user department terminal 50 performs authentication using the customer ID and password. On the sales management server 10 side, it is possible to extract a stock of custom-made products used by the customer company from the customer ID at this time.

  That is, FIG. 6 illustrates processing when generating a stock list screen when purchasing general products and custom-made products. As shown in FIG. 6, the product data table 25 includes a customer ID field. Here, when the customer ID is “α0001”, for example, it can be identified as a general product. If a general product can be identified, the general product inventory data table 26 can determine the stock status of the general product.

  Further, by extracting the product of the customer ID in the product data table 25 from the customer ID at the time of authentication, it is possible to extract a custom-made product to be used by the customer company. For example, if the customer ID at this time is “γ0001”, it is possible to identify from the product data table 25 that the product with the product ID “B0002” is a custom-made product used by the customer company. If the custom-made product used by the customer company can be identified, the stock status of the custom-made product can be determined from the custom-made product inventory data table 27. From the information obtained from the special order inventory data table 27 and the information obtained from the general inventory data table 26, a list screen 51 of general products and special orders can be generated.

  FIG. 7 is a flowchart showing processing when the user purchases an article using the user department terminal 50. As shown in FIG. 7, when purchasing an article, the user of the user department terminal 50 inputs a customer ID and password and sends it to the sales management server 10. The authentication unit 13 of the sales management server 10 Terminal authentication is performed (step S201). Then, the product management unit 15 extracts a general product (a product with a customer ID “α0001”) from the product data table 25 (step S202). Further, the merchandise management unit 15 determines the custom-made product used by the customer company from the customer ID at this time, and extracts the custom-made product of the customer company from the merchandise data table 25 (step S203). Next, the purchase screen generation unit 22 of the display screen generation unit 14 uses the general product inventory status extracted from the general product inventory data table 26 and the special order product inventory status extracted from the special order inventory data table 27. Then, a list screen 51 of general products and custom-made products is generated (step S204). The communication unit 12 transmits the list screen 51 of the general products and the custom products to the user department terminal 50 (step S205). The user of the customer company looks at the list screen 51 of the stock status of general products and custom-made products displayed on the user department terminal 50, and determines whether or not to request the purchase of goods. When requesting the purchase of an article, the user department terminal 50 is operated to transmit a purchase request to the sales management server 10. When receiving the purchase request (step S206), the communication unit 12 of the sales management server 10 sends the purchase request to the product management unit 15. The merchandise management unit 15 determines whether the article desired to be purchased is a general product or a custom-made product based on the merchandise management database 16 (step S207). In step S207, if the article desired to be purchased is a general product, the general product management unit 23 performs a sales process for the general product in response to the sales request (step S208), and updates the general product inventory data table 26. (Step S209). In step S207, if the item desired to be purchased is a custom-made product, the custom-made product management unit 24 performs a sales process for the custom-made product in response to the sales request and updates the custom-made product inventory data table 27 (step S211). .

  Next, a screen that is displayed when a request for manufacturing inventory of a custom-made product is made will be described. In the case of a request for manufacturing stock of a custom-made product, as shown in FIG. 8, a manufacturing instruction stock list screen 101, a manufacturing instruction cart screen 102, a confirmation screen 103, a request content / change screen 104, a delivery destination input screen 105, completion The screen changes to the screen 106.

  As shown in FIG. 9A, on the manufacturing instruction stock list screen 101, a list 121 of custom-made products used in the customer company is displayed. Here, an invoice with a product ID “B00002” is displayed as a special order product. Here, when a custom-made item to be requested for manufacturing stock is clicked, a transition is made to a manufacturing instruction cart screen 102 as shown in FIG. On the manufacturing instruction cart screen 102, the number of orders can be designated by inputting a number in the order number 122 field.

  When the manufacturing instruction cart button 123 is pressed on the manufacturing instruction cart screen 102, a transition is made to a confirmation screen 103 as shown in FIG. The confirmation screen includes a confirmation list 124 indicating the input product ID, the product name, and the number of orders input on the production instruction cart screen 102. When the order button 125 is pressed on this confirmation screen, the request for the manufacture stock of the custom-made product is confirmed. When the request change button 126 is pressed on this confirmation screen, the screen changes to a request content / change screen 104 as shown in FIG. On the request content / change screen 104, the manufacturing inventory request can be changed. In addition, on the request content / change screen 104, the change content description unit 133 can change the registered destination and the like. When the return button 131 is pressed on the request content / change screen 104, the screen returns to the previous screen, and when the next button 132 is pressed, the delivery destination input screen 105 as shown in FIG.

  On the delivery destination input screen 105, the delivery destination address can be selected from the registration destination addresses 134a and 134b. If the address is not registered, the address can be registered by pressing the return button 128 and returning to the request content / change screen 104. When the next button 130 is pressed, the screen transitions to the confirmation screen 103 shown in FIG. When the order button 125 is pressed on this confirmation screen, a request for a custom-made product inventory is confirmed, and a completion screen 106 as shown in FIG. 10C is displayed.

  Next, the screen displayed when purchasing general products and custom-made products will be described. When purchasing general products and custom-made products, as shown in FIG. 11, the screen transitions to a product list screen 201, an order cart screen 202, a delivery destination input screen 203, a confirmation screen 204, and a completion screen 205.

  As shown in FIG. 12A, the product list screen 201 displays a list 151 of custom-made products and general products used by the customer company. Here, an invoice with a product ID “B00002” is displayed as a custom-made product, and an eraser with a product ID “A00002” is displayed as a general product. The articles displayed on the production instruction stock list screen 101 can be classified by type or sorted by popular product. When purchasing a product, the purchase button 152 is pressed.

  When the cart button 150 is pressed on the product list screen 201, an order cart screen 202 as shown in FIG. 12B is displayed. On the order cart screen 202, it is possible to confirm a product desired to be purchased (a product in the cart). Here, when the return button 153 is pressed, the screen returns to the previous screen, and when the next button 154 is pressed, the screen transits to a delivery destination input screen 203 as shown in FIG.

  On the delivery destination input screen 203, the delivery destination address can be selected from the registration destination addresses 155a and 155b. Here, when the return button 156 is pressed, the screen returns to the previous screen, and when the next button 157 is pressed, the screen transitions to a confirmation screen 204 as shown in FIG. Here, when the return button 161 is pressed, the screen returns to the previous screen, and when the confirmation button 162 is pressed, the purchase of the product is confirmed and a completion screen 205 as shown in FIG. 12B is displayed.

  As described above, in the order management system 1 according to the first embodiment of the present invention, the administrator department terminal 40 is connected to the sales management server 10 via the Internet 30, and the production inventory request for the custom-made product is requested by the administrator. This can be done by the department terminal 40. As a result, the customer company 60 that uses the custom-made product can produce the custom-made product and have a stock of the custom-made product in response to a request. A person who wants to purchase an article at the customer company 60 connects the user department terminal 50 to the sales management server 10 via the Internet 30, so that a custom-made product used at the customer company 60 is used in the same way as a general product. Can be purchased without waiting for the delivery period.

  In addition, when the number of stocks of custom-made products falls below a predetermined amount, the sales management server 10 notifies the administrator department terminal 40 that can place an order for the custom-made products that the stock is low. May be. Thereby, it can reduce that stock is lost, and it can reduce that the period from order to delivery is prolonged.

A program for realizing all or part of the functions of the order management system 1 is recorded on a computer-readable recording medium, and the program recorded on the recording medium is read into the computer system and executed. You may perform the process of each part. Here, the “computer system” includes an OS and hardware such as peripheral devices.
Further, the “computer system” includes a homepage providing environment (or display environment) if a WWW system is used.
The “computer-readable recording medium” refers to a storage device such as a flexible medium, a magneto-optical disk, a portable medium such as a ROM and a CD-ROM, and a hard disk incorporated in a computer system. Furthermore, the “computer-readable recording medium” dynamically holds a program for a short time like a communication line when transmitting a program via a network such as the Internet or a communication line such as a telephone line. In this case, a volatile memory in a computer system serving as a server or a client in that case, and a program that holds a program for a certain period of time are also included. The program may be a program for realizing a part of the functions described above, and may be a program capable of realizing the functions described above in combination with a program already recorded in a computer system.

  The embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to this embodiment, and includes design changes and the like without departing from the gist of the present invention.

10: Sales management server 11: Core unit 13: Authentication unit 14: Display screen generation unit 15: Product management unit 16: Product management database 25: Product data table 26: General product stock data table 27: Custom product stock data table 40: Administrator department terminal 50: User department terminal

Claims (2)

An order management system in which a terminal device and a sales management server are communicably connected,
The terminal device
A manufacturing stock instruction transmitting unit for transmitting manufacturing stock instruction information for instructing the stock of the special order product, including product identification information and quantity of the special order product,
A customer information transmission unit for transmitting customer identification information;
Purchasing request information transmission unit for transmitting purchase request information including general products or special order products and quantities to be ordered in accordance with an instruction input based on an order screen transmitted from the sales management server in accordance with the customer identification information When,
Have
The sales management server includes:
A product management database that stores custom product inventory information including product identification information, inventory quantity of the custom-made product, and customer identification information corresponding to the order source of the custom-made product, and general product information related to the product of the general product;
A manufacturing stock instruction information receiving unit for receiving the manufacturing stock instruction information from the terminal device;
A display screen generating unit that receives the customer identification information and transmits an order screen including a stock quantity of a custom-made product associated with the customer identification information and the general product information;
A purchase request information receiving unit for receiving the purchase request information and receiving an order;
When receiving the manufacturing inventory instruction information, update the inventory amount of the custom order stored in the commodity management database based on the product identification information and quantity of the instructed special order, and when receiving the purchase request information, Based on the purchase request information, a management unit that updates the stock quantity of the custom-made product corresponding to the customer identification information according to the quantity requested for purchase;
An order management system comprising: An order management method in an order management system in which a terminal device and a sales management server are communicably connected,
In the terminal device,
The manufacturing stock instruction transmission unit transmits the manufacturing stock instruction information including the product identification information and the quantity of the special order product and instructing the stock of the special order product,
The customer identification information transmission unit transmits customer identification information,
Purchasing request information including a general item or a special order item to be ordered and a quantity in accordance with an instruction input based on an order screen transmitted from the sales management server according to the customer identification information. Send
In the sales management server,
A manufacturing stock instruction information receiving unit receives the manufacturing stock instruction information from the terminal device,
The display screen generation unit receives the customer identification information, and relates to the custom-made product inventory information including the product identification information of the custom-made product, the inventory amount, and the customer identification information according to the order source of the special-made product, and the product of the general product Refer to a product management database that stores general product information, and send an order screen including the amount of custom-made products associated with the customer identification information and the general product information to the terminal device,
The purchase request information receiving unit receives the purchase request information and receives an order,
When the management unit receives the manufacturing inventory instruction information, the management unit updates the inventory amount of the custom-made product stored in the product management database based on the product identification information and quantity of the instructed special-order product, and the purchase request information is updated. Upon receipt, the order management method characterized in that, based on the purchase request information, the stock quantity of the custom-made product corresponding to the customer identification information is updated according to the requested quantity.

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