KR20010095638A - System and method for connecting between a user and seller on the internet at realtime - Google Patents

Abstract

PURPOSE: A system and method for supporting a real time product consultation through the Internet is provided to supply commodity information to a user through the Internet and enable a user requesting a commodity purchase to counsel instantly through a proper counselor and the Internet. CONSTITUTION: A database server(1600) stores each circulation store information, communication information of a business manager thereof, chatting file information, product information, scrawl board service file information, a product layout information, and communication information and personal information of a member. A product providing unit(1200) searches the database server(1600) and provides information of the received corresponding product to a user if a signal requesting information on the corresponding product is received. A counsel connection unit(1300) receives information on a product provided from the product providing unit(1200) to the user, and reads communication information of a circulation store and a business manager selling the product provided from the product providing unit(1200) from the database server(1600) and transmits a counsel requesting signal to the business manager if the counsel requesting signal is received by the user. A counsel supporting unit(1400) reads the corresponding data from the database server(1600) and provides a chatting service, product layout information and scrawl board information in accordance with a request of a user and a counselor.

Description

SYSTEM AND METHOD FOR CONNECTING BETWEEN A USER AND SELLER ON THE INTERNET AT REALTIME}

The present invention relates to a real-time consultation support system and method over the Internet, and more particularly, to a real-time consultation support system through the Internet to enable product consultation by connecting a product counselor to a real-time Internet user wants to purchase a product.

As the number of Internet users increase and interest in electronic commerce increases, the ratio of purchasing products through the Internet is increasing. However, selling products through the Internet is not easy for products that cannot be digitized or products that cannot be easily purchased based on pictures.

If you can't purchase a product through the Internet, most people go to a store or product store to check the product or consult with a counselor.

However, the consultation requires a store or other place where a counselor and a customer can meet, and a certain time, and various materials for counseling must be provided on the spot, thereby increasing the time and space burden.

Because of this, it is almost impossible to consult a product to people who are far away or lack time to meet with each other. In particular, it is currently difficult to receive more detailed consultation on the Internet after searching product information through the Internet. Of course, you can talk over the phone or by using a service such as chat, or use a video conferencing system or consult, but it is very expensive and you cannot accurately identify the features of the product.

Therefore, the present invention is to solve the conventional problems, the present invention is to provide product information to the user via the Internet, and to prompt the user through the Internet with the counselor according to the consultation content to the user requesting the product purchase It aims to do it.

In addition, an object of the present invention is to share information about a product through the Internet during consultation with a counselor and a buyer, and to be able to write and share contents on the screen during consultation.

In addition, an object of the present invention is to inform the counselor of the buyer's consultation request in real time when connecting the counselor to the buyer.

1 is a conceptual diagram of a method for supporting real-time product consultation through the Internet according to an embodiment of the present invention.

2 is a block diagram of a real-time product consultation support system via the Internet according to an embodiment of the present invention.

Figure 3 is a detailed block diagram of a real-time product consultation support system via the Internet according to an embodiment of the present invention.

4 is a view showing the operation of the real-time consultation support server in the real-time product consultation support system via the Internet according to an embodiment of the present invention.

5 is a diagram illustrating a data matching operation between a user preferred product DB and a distribution store DB in a real-time product consultation support system through the Internet according to an embodiment of the present invention.

6 is a diagram illustrating a consultation support window provided by a real-time product consultation support system through the Internet according to an embodiment of the present invention.

7 a and b are flowcharts of a real-time product consultation support method through the Internet according to the first embodiment of the present invention.

8 is a flowchart of a method for supporting real-time product consultation through the Internet according to a second embodiment of the present invention.

Due diligence counseling support system through a network in accordance with a feature of the present invention for achieving the above object, the information on each retailer selling the product, communication information of sales personnel belonging to the retailer, chat for chat service A database server that stores member information such as file information, various product information, graffiti service file information, product layout information, member communication information, and personal information; A product providing unit which, upon receiving a signal requesting information about a corresponding product, searches the database server and provides the received information of the corresponding product to a user; When receiving information about the product provided to the user from the product providing unit, and receives a consultation request signal from the user reads the communication information of the distributor and sales personnel selling the product provided by the product providing unit from the database server A consultation connection unit for transmitting a consultation request message to the sales representative; And a consultation support unit that reads the corresponding data from the database server and provides a chat service, product layout information, and graffiti board information at the request of the user or counselor in consultation.

Real-time consultation support method through the Internet according to another feature of the present invention for achieving the above technical problem,

In the counseling support method using the system which connects an internet user terminal and the sales employee terminal which a sales employee manages, and provides consultation service to an internet user and a sales employee,

A first step of connecting to an internet terminal of an internet user;

If the Internet user requests product information, a second step of searching for and providing a product corresponding to a design, price, and manufacturer of the product preferred by the Internet user;

If an internet user selects a product and requests a consultation, a third step of searching for a retailer selling a product preferred by the internet user among retailers selling the product selected by the user;

A fourth step of determining communication information of a sales employee belonging to the distribution store searched in the third step, and transmitting a consultation request message to the sales employee through the determined communication information of the sales employee; And

And a fifth step of allowing an internet user and a salesperson to consult via chat.

Hereinafter, the present invention will be described with reference to the accompanying drawings so that those skilled in the art can easily practice the present invention.

1 is a conceptual diagram of a method for supporting real-time product consultation through the Internet according to an embodiment of the present invention. As shown in FIG. 1, the present invention is for a user who wants to purchase a product or wants to consult a counselor (salesperson) of the product in order to obtain information about the product.

That is, the present invention provides a counseling support server (1000) provided by the present invention by accessing the internet network through an internet terminal (hereinafter, referred to by the same reference numeral) as an internet user 10 having the above object. ) Provides information about the product to the user through the counseling support server 1000, and when the user 10 requests the counselor 20 for the product in real time, the user 10 and the counselor ( 10) It is possible to conduct a consultation in a consultation room opened on the Internet.

The present invention allows the user 10 and the counselor 20 to share the data (the layout of the product, the price, the product design, the layout of the product, etc.) of the consultation product with each other when consulting in a consultation room on the Internet. It provides graffiti so that the layout of the product and the layout of the product can be discussed and determined in real time.

In addition, the present invention transmits a consultation request signal to a wireless mobile communication terminal of an agent located at a remote location and / or sends an e-mail or a pop-up window to an agent's PC when the agent 20 is connected at the request of the user 10. This will allow real-time consultation.

In addition, the present invention stores the user's preferred product information (product design, preferred product, price range, etc.), or read the product information from the user's terminal 10 to provide a better service.

Hereinafter, a system for supporting real-time product consultation through the Internet according to an embodiment of the present invention will be described with reference to FIG. 2 in which the concept of FIG. 1 is embodied as a system.

2 is a block diagram of a real-time product consultation support system via the Internet according to an embodiment of the present invention. As shown in FIG. 2, the real-time product consultation support system 100 according to the embodiment of the present invention includes a web providing server 1100, a product information providing server 1200, an agent connection server 1300, and a real-time consultation support server. 1400, a user information management server 1500, and a database server 1600.

First, referring to the database server 1600, the database server 1600 stores various information to be provided to the Internet user 10 and information provided from the Internet user 10.

The web providing server 1100 provides home page and web page information to an Internet user. At this time, the provided web page is in accordance with the request signal of the Internet user. In addition, when the system provides member management, the web providing server 1100 provides a member window and determines whether the Internet user is a member.

When the product information server 1200 requests the product information through the corresponding web page window provided by the web providing server 1100, the product information providing server 1200 provides a list of products stored in the database server 1600 through a predetermined form, When the user selects one of them, the user determines the selected product and then reads and provides information informing the product from the database server 1600. At this time, the information of the product is provided to the user through the display window shown in Figure 6, a more detailed description will be described with reference to Figure 6 below.

When the user selects a corresponding product from the list list provided by the product information providing server 1200 and requests an agent, the agent connection server 1300 is responsible for sales of the product selected by the user in response to the agent request and the user It connects the agent of the distributor in real time where the selected product can be easily purchased.

To this end, when the agent connection server 1300 receives an agent request signal from the user 10, information about an agent satisfying the above conditions (an agent name, an agent's mobile communication phone number, an e-mail address, a PC registered by an agent) IP address of the Internet terminal, such as, etc.) by searching and extracting the database server 1600, and then sending a consultation request message to the agent's mobile terminal through the mobile communication network, sending an email through the Internet network, Sends the popup window file containing the consultation request message to the IP terminal. Therefore, the counselor connection server 1300 can contact the counselor in the shortest time from the request of the Internet user wherever the counselor is connected, and in response to the consultation of the counselor after connecting to the system of the present invention. Here, the present invention is not limited to the three methods described above in connecting the counselors, any method that can be easily thought by those skilled in the art can be applied.

On the other hand, the real-time consultation support server 1400 is connected to the system of the present invention, the Internet user 10 and the agent by the agent connection server 1300, the counselor (or customer) provided by the web server 1100 If a request for opening a counseling room is requested through a web page window, a counseling room is opened and a chat service is supported. At this time, the consultation room, that is, the chat room, is shared with each other through the display window shown in FIG. 6. In addition, the real-time consultation support server 1400, when the Internet user 10 and the counselor 20 consults in a chat room, and requests consultation data (product design, product image, layout, price information, etc.), consultation data is provided. It is read from the database server 1600 and displayed on the display window shown in FIG. In addition, the real-time consultation support server 1400 provides a graffiti board window that can be shared between the user and the counselor to draw predetermined text, symbols, drawings, and the like on the graffiti board.

The user information management server 1500 provides a service for storing information of a product provided through the system of the present invention in a predetermined memory area in the database server 1600. In addition, the user information management server 1500 may read user preference information (that is, product information downloaded from Internet sites) stored in the user's PC (or mobile communication terminal, PDA, etc.). In this case, the user information management server 1500 preferably provides a window for inputting a folder name or a file name in which the user preference information is stored.

Hereinafter, the contents of FIG. 2 will be described in more detail with reference to FIGS. 4, 5, and 6.

Figure 3 is a detailed block diagram of a real-time product consultation support system via the Internet according to an embodiment of the present invention.

As shown in Fig. 3, the database server 1600 is a web DB 1610 that stores home page and web page file information, etc., personally identifiable information (ie, name, address, social security number, ID, Member DB 1620 storing passwords, occupations, etc.), product DB 1630 storing information on products of various fields, and information on distribution stores selling products stored in product DB 1630 (distribution point location). , Brand, store size, items handled, number of employees available for consultation, etc.), the memory area is divided by the number of store stores, and the store DB (1640) allocated to each store, and the agent's email registered by the agent. Agent mail DB (1651) that stores the information, wireless communication number DB (1652) that stores the phone number of the wireless mobile communication terminal registered by the agent and the information of the IP given to the PC of the agent Counseling connection DB (1650) consisting of Janghan agent PC IP DB (1653), Chat DB (1660) storing data information for chat service, Layout DB (storing status information of products laid out in room or schedule space) 1670, a graffiti edition DB 1680 storing graffiti edition file information for a graffiti edition service, and a user preference commodity DB 1690 storing information of products stored by an Internet user.

Here, the user preference product DB 1690 is allocated a memory area for each user registered as a member, and stores product information downloaded from another site or product information directly written by the user.

The web providing server 1100 includes a web providing unit 1110 and a member managing unit 1120, and the web providing unit 1110 provides a web page for providing content corresponding to a request signal from the Internet user 10. The file is read from the web DB 1610 and provided to the user 10. The member manager 1120 receives a signal for the packetized ID and password from the user's terminal when the user enters the ID and password through a login entry field displayed on the home page or web page window provided by the web provider 1110. The same content is found in the member DB 1620 to determine whether the member. That is, the member manager 1120 authenticates the member if the ID and password entered by the user are in the member DB 1620. If the member manager 1120 transmits a message requesting membership, if the user requests membership, the web provider 1110 ) To provide a membership window. When the user personal information is received through the member registration window, the received information is stored in the member DB 1620.

Here, the window provided by the web providing unit 1110 to the Internet user (the window appearing on the monitor of the Internet user) includes the window of FIG. 6. That is, the web providing unit 1110 provides a window composed of four frames F1 + F5, F2, F3, and F4 as shown in FIG. 6, where F1 is a request of the member managing unit 1120 and the product providing unit 1220. Is generated according to the request from the product search unit 1210, F2 is generated according to the request of the chat provider 1410, F3 is generated by the request of the layout provider 1420, F4 is generated by the graffiti board providing unit 1430. It is preferable that the web providing unit 1110 basically shows only the F1 window when there is no request of each unit.

The product information providing server 1200 includes a product searching unit 1210, a product providing unit 1220, and a distributor management unit 1230, and the product searching unit 1210 is a web page provided by the web providing unit 1110. When the user (or counselor) requests product information through the product DB 1630, the product list list information is provided. When the user (or counselor) selects one of these, the product information corresponding to the selected product is determined. Here, the product information corresponding to the product selected by the user is because the product list provided by the product search unit 1210 is provided for each kind of product. More specifically, the product search unit 1210 may include furniture, sofas, TVs, It provides a list of products representing radios, sinks, cups, etc., and the user selects one of them (for example, TV), so that the product providing unit 1220 produces product information produced by 24-inch LG, Samsung, Anam, Daewoo, etc. , 18-inch product information of each manufacturer, etc. are provided to the user 10.

In this case, the product search unit 1210 determines the product selected by the user, searches for information on the determined product in the product DB 1630, and transmits the searched information to the product providing unit 1220. Here, the product search unit 1210 requests the purchase support unit 1520 to search for information in consideration of a user's preferred product in order to search for product information in consideration of user's preference information stored in the user's preferred product DB 1690. The product search unit 1210 receives user preference information from the purchase support unit 1520 to determine product information. The reason for doing this is to satisfy the user's needs by providing preferential designs, prices, and products of the product company.

The product providing unit 1220 reads the product information corresponding to the signal for the product information retrieved by the product searching unit from the product DB 1630 and provides it to the user. When the user selects one product, the product information is selected. (Price, use, manufacturer, image file, etc.) are read from the product DB 1630 and provided to the user.

The distributor management unit 1230 manages the information stored in the distribution store DB 1640, and the product selected by the user who wants to consult is sold in a freezing store, and the distribution store selling the product selected by the user is close to the user's residence. Determine if Here, the distribution point manager 1230 searches for a distribution point close to the current position of the user when the web providing unit 1110 provides a window for writing the current position of the current user.

Meanwhile, the agent connection server 1300 includes an agent connection unit 1310, a mail provider 1320, a popup window providing unit 1330, and a communication contact unit 1340.

The counselor determination unit 1310 receives distribution point information retrieved from the distribution point management unit 1230, and determines information on a counselor (salesperson) belonging to the distribution point found from the distribution point DB 1640.

The e-mail providing unit 1320 reads the e-mail address information of the corresponding agent stored in the agent e-mail DB 1651 as the information of the agent drawn in from the agent determination unit 1310, and uses this e-mail address for a counseling request message (including counselor information). Send it. Then, the pop-up window providing unit 1330 reads the IP address information of the PC managed by the corresponding agent stored in the agent PC IPDB 1653 as the agent information from the agent determination unit 1310, and the pop-up window (consulting request message and Sender information). In addition, the communication contact unit 1340 reads the telephone number information of the wireless communication terminal of the corresponding agent stored in the wireless communication number DB 1652 as the agent's route to be received from the agent determining unit 1310, and performs consultation with the telephone number. Send the requested text or voice message (including consultant information).

The mail providing unit 1320, the popup window providing unit 1330, and the communication contact unit 1340 may transmit the message to the counselor at the same time. At this time, when a counselor connects to the system of the present invention by the operations of the mail provider 1320, the popup window providing unit 1330, and the communication contact unit 1340, the agent connection server 1220 of the present invention consults. By sending a message (information of the counselor) informing the requesting user of the counselor's connection, the counselor and the counselor can open a counseling room.

Meanwhile, the real-time consultation support server 1400 includes a chat provider 1410, a layout provider 1420, and a graffiti board provider 1430.

The chat provider 1410 opens a counseling room by reading information for establishing a counseling room from the chat DB 1660 according to a request of an agent or a user, and opens the counseling room that enters the established counseling room and text information input by the user to the counterpart. Send the text information to chat.

The layout providing unit 1420 receives information about one product provided to the user (or counselor) from the product providing unit 1220 and reads and provides layout information about the product from the layout DB 1680.

The graffiti board providing unit 1430 reads graffiti board file information from the graffiti board DB 1680 at the request of a user or a counselor or a chat request, and requests the web providing unit 1110 to display the graffiti board window on the monitor of the user (the counselor). Alternatively, the graffiti plate providing unit 1430 may provide a graffiti plate window by itself. This graffiti board window is shown in F4 in FIG. 6, and when a graffiti board area is input by a user or a counselor as a mouse or other tool, the predetermined input information is transmitted to the counselor and the user's PC by the graffiti board providing unit 1430. Counselors and users can share.

Here, if the operation of the real-time consultation support server 1400 will be described in more detail with reference to FIG. 4, 1. The real-time consultation support server 1400 is based on providing a chat service by the chat provider 1410, and shown. An internet phone service provider may be added to provide an internet phone service as an additional service. Thereby, the user has the right to select a chat / internet phone service.

2. The real-time consultation support server 1400 supports product search. That is, the real-time consultation support server 1400 determines whether the user or counselor requests information (design, layout, etc.) about the product being consulted while the user and the counselor are chatting or chatting on the Internet phone. 1220 or the layout providing unit 1420, so that the counselor and the user can share the product information.

3. Real-time consultation support server 1400 supports the image file of the product can be shared between the counselor and the user. In this case, the product image file may be stored in the product DB 1630 as information stored by the user, and may be stored in the user's PC memory. Therefore, if there is an image file in the user's PC, the real-time consultation support server 1400 requests the user for the address of the folder in which the image file is located, and loads the image file from the product DB 1630. Read. Then, the real-time consultation support server 1400 requests the product providing unit 1220 to share the image file of the product between the user and the counselor.

4. The real-time consultation support server 1400 supports the user and the counselor to share information about the product stored (preferred) by the user according to the user's request. In this case, since the user preference product is stored in the user preference product DB 1690 and is managed by the user manager 1510, the real-time consultation support server 1400 transmits a request signal to the user manager 1510 to correspond to the user preference. Allows the product to be shared by users and counselors.

5. The real-time consultation support server 1400, if the user and the agent wants a quotation for the corresponding product during the consultation, transmits a request signal to the purchase support unit 152 to support the automatic quotation for the product is provided to the user and the agent. . This automatic quotation is provided when the internal parts (products), such as furniture, kitchen systems, computers, etc. can be changed. The real-time consultation support server 1400 determines the parts (products) desired by the user and provides price information on the products. It reads from the DB 1630, performs arithmetic operations, and draws an estimate. In this case, the function of calculating the automatic estimate may be performed in one of the components 1410, 1420, and 1430 in the real-time consultation support server 1400.

The operation of the real-time consultation support server 1400 described above is only one embodiment, but not all. That is, the real-time consultation support server 1400 may provide a mode service that can support consultation, which can be easily changed by those skilled in the art.

Meanwhile, the user information management server 1500 includes a user manager 1510 and a purchase support unit 1520. The user manager 1510 uses a user-preferred product DB 1690 to display information input by another user or directly by the user. It stores in the memory area allocated to the user, or reads the product information stored by the user from the user preference product DB 1690 and provides it to the user and / or counselor.

As described above, the purchase support unit 1520 not only provides an automatic quotation service for the product, but also determines information such as design, price, and manufacturer that the user prefers among the products selected by the user in order to increase the purchase of the product. To the product search unit 1210. Accordingly, the product search unit 1210 searches for information on a product that the user prefers to be provided to the user first.

The purchase support unit 1520 will be described in more detail with reference to FIG. 5. 5 is a diagram illustrating a data matching operation between a user preferred product DB and a distribution store DB in a real-time product consultation support system through the Internet according to an embodiment of the present invention.

As shown in FIG. 5, the purchase support unit 1520 matches the information stored in the user preferred product DB 1690 and the store management DB 1640. Here, information about all products available for sale may be stored in the DBs 1690 and 1640, and it is assumed that information about furniture is stored in FIG. 5.

In FIG. 5, the user preference product DB 1690 is a user personal information DB 1701 storing personally identifiable information such as a user's residence area, house balance, gender, age, occupation, etc. (if the person skilled in the art can replace the member DB) User desired product DB (1692) that stores information such as purchase reason, expected purchase time, preferred brand, prospective product list, purchase budget, furniture material, furniture function, furniture specification, and preferred style, preferred color, And a user product information search DB 1693 in which information such as information related to interior construction and whether or not the interior construction is linked is stored.

The retailer DB 1640 is a retailer basic information DB 1641 that stores information such as retailer location, brand, store size, items handled, and the number of employees available for consultation, new product information, price range, promotion event information, furniture materials, and furniture functions. And a retail store product information DB 1644 in which information such as furniture specifications is stored, and a retail store evaluation information DB 1643 in which information such as service evaluation, customer evaluation, online consultation ability evaluation, and interior construction ability evaluation are stored.

When the user receives a product selection signal that selects one product from the product list list provided by the product search unit 1210, the purchase support unit 1520 determines the type of the product selected by the user as the received product selection signal.

In addition, the purchase support unit 1520 first searches for a distribution store that sells the product selected by the user from the contents stored in the distribution store DB 1640, and then determines the contents that the user prefers in the user preferred product DB 1690 to determine A, The retailer DB 1640 finds a retailer that sells a product that satisfies the user's favorite content, B. is close to the user, and C. a service shop that satisfies the conditions such as a good retailer. That is, in order to provide a product preferred by the user, the content stored in the user preferred product DB 1690 and the content stored in the distribution store DB 1640 are matched to find an optimal retail store that can provide the user preferred product.

Then, the information on the found distribution stores are delivered to the counselor determination unit 1310 to connect the optimal counselor to the user.

By the above, the present invention connects the counselor in real time to the user requesting consultation via the Internet, and in particular, connects the optimal counselor (the counselor who is suitable for consultation about the product the user wants to purchase).

Meanwhile, each configuration through the description with reference to FIGS. 2 to 6 may be configured in hardware and may be configured in software. This means that it is possible to implement each configuration as one hardware device, or that each configuration can be implemented in different hardware devices.

Hereinafter, the operation of the real-time product consultation support system through the Internet according to the first embodiment of the present invention will be described with reference to FIGS. 7A and 7B.

First, a case where a user intends to purchase furniture will be described with reference to FIG. 7A and 7 are flowcharts of a real-time product consultation support method through the Internet according to the first embodiment of the present invention. As shown in Figs. 7A and 7B, the customer connects to the system of the present invention through the Internet network using a PC or PDA or a PCS installed with a program (web browser) capable of accessing the Internet network (S710, S711). ).

Then, the web providing unit 1110 reads the home page file from the web DB 1610 and provides the home page file to the user 10 so that the home page window is displayed on the monitor of the user 10 (S712).

When the home page window appears on the user's monitor, the login process is performed. If the user 10 is a member, the user enters an ID and password in the login field of the home page window. By clicking the button, the member providing window requests the web providing unit 1110 (S713).

If the user is not a member, the web provider 1110 reads the membership file from the web DB 1610 so that the member registration window appears on the user's monitor, and accordingly, the user corresponds to the input form displayed in the member registration window. Information is input (S714).

The user registration information input by the user is received by the member manager 1120 as a packet signal, and the member manager 1120 stores the received information in the member DB 1620 and the user personal information DB 1691 (S715 and S716). ).

As a result, the user 10 has a membership and a right to receive all services provided by the system of the present invention.

After the login process is completed, the web provider 1110 receives a signal that the login process is finished from the member manager 1120 and provides a set web page so that the service provided by the present invention can be recognized at a glance. The user 10 requests the desired service by clicking the corresponding activation button of the web page window.

For example, when the user 10 requests furniture information through a web page window, the product search unit 1210 receives and determines a furniture information request signal and displays information about all furniture stored in the product DB 1630. It retrieves and reads it and provides it as a list list signal to the user. In this case, the product search unit 1210 provides a list of furniture products preferred by the user with reference to the user preferences stored in the user preference product DB 1690 output from the purchase support unit 1520 (S717).

Then, when the user selects the desired furniture from the list of furniture received by the product search unit 1210, the product search unit 1210 transmits a message asking whether to perform a furniture product search. At this time, the furniture product search is a search for a detailed element regarding the manufacturer, price range, design, etc. (S718).

If the user requests a product search, the product search unit 1210 reads the search condition file from the Web DB 1610 and provides it to the window, so that the user can display the corresponding information (manufacturer, price range) in the entry field displayed in the search condition window. , Design, etc.) (S719).

Then, the product search unit 1210 receives a search condition input information signal from the user as a packet signal, stores it in the user preferred product DB 1690, and searches whether the product DB 1630 meets the input condition. (S720).

If the product information is searched by the search, the product search unit 1210 transmits the searched information to the search provider 1220 so that the searched product information is transmitted to the user (S721).

The user 10 confirms whether the desired furniture product is output through the monitor, and if the information of the desired furniture product is output, the user desires to purchase or not. If there is no purchase desire, only the output furniture product information is used. If you wish to purchase, you will choose the furniture you wish to purchase and apply for consultation (S722, S723).

When the user applies for consultation, the retailer management unit 1230 determines the furniture product selected by the user, and activates the user IP address tracking program to determine the user's area assigned to the user's favorite product DB 1690. After determining the preferences for the desired product in the area, the retailer DB 1640 searches for and finds an optimal distribution store that matches the preference for the desired furniture product, and finds the information to the counselor determination unit 1310. Transmit (S724, S725, S726, S727, S728, S729).

Then, the counselor determination unit 1310 receives the distribution point found by the distribution point management unit 1230 and reads the e-mail, wireless communication phone number, and PC IP information of the counselor belonging to the found distribution point from the agent connection DB 1650.

Then, the agent determination unit 1310 causes the mail provider 1320 to send a counseling request message including the counselor's information to the counselor's e-mail, and the popup window providing unit 1330 sends the counselor's information to the counselor's PC. And transmits a pop-up window including the consultation request message, and transmits a consultation request message including information of the counselor to a PCS of the counselor by text or voice (S734).

Here, the user may open a chat room by sending a signal requesting a chat to the chat provider 1440 and request a consultation. In this case, the message transmitted to the counselor may include a consultation request message and ID information of the chat room. Included.

Referring to FIG. 7, a case in which a consultation request is made to a wireless communication terminal of a counselor among three counseling request methods is described. However, the only two methods of requesting a consultation are different from the method of requesting a consultation. same.

When the counseling request is made to the mobile communication terminal of the counselor by the communication contact unit 1340, Samdang member checks the counseling request message displayed on the LCD window of the mobile communication terminal. (S735, S736).

Then, the web provider 1100 provides a home page to the counselor, and the member manager 1120 determines whether the member is a member when the counselor inputs an ID and password through a login process (S738).

When the counselor requests to open a counseling room, the chat provider 1410 opens a counseling room in response to the counselor's request (S739).

When opening a counseling room like this, the counselor selects the user's information (user ID, or user's name or ID that is immediately assigned to distinguish each user) included in the received consultation request message to invite the customer who requested the consultation. ), And input the user's information (S740).

Then, the counselor determination unit 1310 receives the user's information and the customer invitation signal transmitted from the counselor's PC, determines the user who requested the consultation as the user's information, and then uses the member DB 1620 or the user's personal information DB 1701. Send a consultation invitation message to the user's mobile communication terminal number, the user's e-mail, or the user's registered PC. In this case, it is preferable that the counseling invitation message includes ID information of a counseling room opened by a counselor (S741, S742, S743, S744).

As a result, the user enters a counseling room opened by a counselor and consults with a counselor, and when the consultation ends, the consultation ends (S745, S746).

Here, when a user or counselor opens a consultation room and consults, the F2 frame window (chat window) of FIG. 6 appears on the screen together with F1, and when the user or counselor requests a layout for the product being consulted, FIG. The F3 frame window appears with F1 and F2. In addition, when the user or counselor requests the graffiti board, the F4 frame window shown in FIG. 6 is displayed together with F1, F2, and F3.

The mini image displayed in the F1 frame window is displayed by a user who is searched by the purchase support unit 1520, the product search unit 1210, and the product provider 1220 when the user requests a corresponding product among indoor interior products. Preferred product.

Hereinafter, the operation of the real-time product consultation support system through the Internet according to the second embodiment of the present invention will be described with reference to FIG.

8 is a flowchart of a method for supporting real-time product consultation through the Internet according to a second embodiment of the present invention, which relates to a case where a customer and a salesperson visit a system of the present invention for real-time consultation only after a consultation appointment is made in advance.

As shown in Fig. 8, the counselor makes an appointment with the user and then connects to the system of the present invention using a PC at a distribution store or other place at the time of the appointment (S811, S812).

Then, the web providing unit 1110 provides the home page window to the counselor, and the counselor enters the ID and password into the login entry field in the home page window to receive the meeting (S813). In this case, when the counselor is not a member, the counselor requests membership by requesting a login window from the web providing unit 1110, and the information filled in the membership registration is stored in the member DB 1620 by the member manager 1120. do.

A member of the counselor requests to open a chat room for real-time consultation, and inputs basic information of a customer who has promised a consultation on a web page displayed on the monitor, and the chat provider 1410 displays a chat window stored in the chat DB 1660. The information is read and provided to the counselor (S815, S816, S817), and the consultation invitation message is sent to the customer's e-mail, mobile communication terminal, or customer's PC (S818, S819, S820).

Thus, when the user who requested the consultation receives a consultation request message sent by the counselor, the user drives his PC to access the system of the present invention, enters a chat room opened by the counselor, and performs real time consultation with the counselor (S821 to S828). .

Although the above has been described with reference to a preferred embodiment of the present invention, those skilled in the art will be able to variously modify and change the present invention without departing from the spirit and scope of the invention as set forth in the claims below. It will be appreciated.

According to an embodiment of the present invention through the above description, the present invention can facilitate the purchase of a product by connecting the user with a counselor in real time via the Internet for a product that cannot be purchased only with image information or text information about the product. It has an effect.

In addition, the present invention has the effect of increasing the user's satisfaction and the purchase achievement by using the user's preferred information in the product purchase.

In addition, the present invention has the effect of making the consultation with the counselor over the Internet for the convenience of the user busy enough to go to the store, and by connecting a distribution store suitable for the user's personal information to increase the sales motivation.

Claims (12)

Information on each retailer selling the product, communication information of sales representatives belonging to the retailer, chat file information for chat service, various product information, graffiti service file information, product layout information, member communication information and personal information A database server that stores member information such as information; A product providing unit which, upon receiving a signal requesting information about a corresponding product, searches the database server and provides the received information of the corresponding product to a user; When receiving information about the product provided to the user from the product providing unit, and receives a consultation request signal from the user reads the communication information of the distributor and sales personnel selling the product provided by the product providing unit from the database server A consultation connection unit for transmitting a consultation request message to the sales representative; And A consultation support unit that reads the corresponding data from the database server and provides a chat service, product layout information, and graffiti board information at the request of a user or counselor in consultation; Real-time consultation support system via the Internet, including. In claim 1, The product providing unit, If a user memory area that can be managed by a user is allocated to the database server, when the product information request signal is received from the user, information stored in the memory area is read and product information corresponding to the content stored in the user memory area is read. Real-time consultation support system through the Internet, characterized in that for searching for the database server to provide to the user. In claim 2, The consultation connection unit, When receiving the consultation request signal from the user, the information stored in the user memory area and the user's personal information stored in the database server are read, information about the distribution point is read from the database server, and the read information is matched. Real-time consultation support system through the Internet, characterized in that the information on the distribution point and the sales personnel belonging to the distribution point in consideration of the product preferences of the residence or the user. In claim 1, Communication information of the sales employee stored in the database server, A real-time consultation support system, characterized in that the mobile phone terminal number of the sales person, the email address of the sales person, and IP information given to the PC managed by the sales person. In claim 3, The consultation connection unit, According to the product information signal provided to the user received from the product providing unit and the consultation request signal received from the user, the information of the distribution store and the communication information of the salesperson meeting the personal information of the consultation product and the user are searched from the database server. Agent judgment department to look for, An e-mail providing unit which transmits information and a consultation request message of a user requesting a consultation to an e-mail address of a salesperson by the counselor determining unit; A communication contact unit which transmits the information and the consultation request message of the user requesting consultation to the salesperson's mobile communication terminal by the counselor determination unit; A pop-up window providing unit for transmitting a pop-up window including information of a user requesting a consultation and a consultation request message to a PC managed by a sales representative by the counselor determination unit; The mail providing unit, the communication contact unit and the pop-up window providing unit simultaneously transmits a consultation request message to the same sales person. In claim 1, The consultation support unit, According to a request of a user or a salesperson in consultation, image information of a product is read from the database server or the Internet terminal of the user, so that the user and the salesperson can share it, and provide an automatic quotation service for the product. Real-time consultation support system via the Internet. In claim 1, The web provider, A chat window provided according to the request of the counseling support unit, a product providing window provided according to the request of the product providing unit, and a layout window and a graffiti board window provided according to the request of the counseling support unit are simultaneously displayed on the PC of the user and the sales employee. Real-time consultation support system through the Internet, characterized in that. In the counseling support method using the system which connects an internet user terminal and the sales employee terminal which a sales employee manages, and provides consultation service to an internet user and a sales employee, A first step of connecting to an internet terminal of an internet user; If the Internet user requests product information, a second step of searching for and providing a product corresponding to a design, price, and manufacturer of the product preferred by the Internet user; If an internet user selects a product and requests a consultation, a third step of searching for a retailer selling a product preferred by the internet user among retailers selling the product selected by the user; A fourth step of determining communication information of a sales employee belonging to the distribution store searched in the third step, and transmitting a consultation request message to the sales employee through the determined communication information of the sales employee; And A fifth step of allowing an internet user and a salesperson to consult by chat through a consultation room; Real-time consultation support method through the Internet comprising a. In claim 8, The fourth step, Determining the salesperson's email address, the salesperson's mobile phone number, the salesperson's IP information, and the salesperson's email address and salesperson's mobile phone number and sales Sending a consultation request message including the information of the user requesting a consultation to the PC managed by the employee real-time consultation support method comprising the Internet. In claim 9, The fourth step, If the user has opened a consultation room, the consultation request message transmitted to the salesperson includes ID information of the consultation room. In claim 10, The fifth step, If the user has not opened a counseling room, the user or salesperson opens a counseling room, the user or salesperson opens a counseling room, sends the ID information of the counseling room to the other party, and invites the counseling service. A method of supporting real-time consultation via the Internet, comprising the step of allowing the user and the salesperson to share the information of the product according to a signal requesting the product information while the user and the salesperson are chatting. In claim 11, The fifth step, If the user and the salesperson request the image information of the product during the consultation, the product image information stored in the system or the user terminal is read and shared between the user and the salesperson.The user or the salesperson requests the layout of the product. And sharing the window displaying the layout between the two parties, and when the user or the salesperson requests the graffiti board, sharing the window between the graffiti boards. And a window for providing the image information, the layout window, and the graffiti plate window at the same time.