JP4365535B2 - Sales support system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
  The present inventionIsBusiness support system.
[0002]
[Prior art]
In recent years, an increasing number of manufacturers, distributors, and the like aim to streamline sales by publishing homepages on the Internet and providing product information and product transactions through the homepage.
[0003]
In this case, each homepage is independently constructed, and a platform for linking to the homepage of each agency is usually provided on the homepage of the main manufacturer, for example.
[0004]
[Problems to be solved by the invention]
By the way, when each agency builds their own website as described above and provides business services such as ordering and ordering on the website, it is represented by software for estimating estimates and a database of products for estimating estimates. The store had to be prepared independently, and the latest product information from the manufacturer had to be updated each time to be posted on the company's website.
[0005]
For this reason, there are problems such as time, manpower, and cost, and when the update is delayed, the provision of information to business partners such as dealers and construction shops is delayed.
[0006]
The present invention has been made in view of the above-mentioned problems. The purpose of the present invention is to provide information on the manufacturer's side, resources such as application software, etc. in common on each agency's homepage. Business that includes business services such as ordering and ordering for a business partner that uses the homepage. The object is to provide a sales support method, a sales support apparatus, a sales support program, and a sales support system that can support development.
[0007]
[Means for Solving the Problems]
  In order to achieve the above object, the invention of the sales support system according to claim 1 is equipped with a homepage file for a manufacturer side platform connected to the Internet and a homepage file of each agency having a business relationship with the manufacturer. A sales support Web server, a plurality of Internet terminals on the dealer side connected to the Internet, an agency server connected to the sales support Web server through a network, and a network connection to the agency server At least an agency-side mission-critical business management system and a manufacturer-side mission-critical business management system connected to the agency-side mission-critical business management system, and the sales support Web server is a platform homepage provided by the manufacturerContains data for displayingHas a business relationship with the file and the manufacturerpluralAgencyEachhome pageContains data for displayingA storage unit mounted with a file, a verification unit that verifies whether or not an authentication code sent from the Internet terminal is registered, and the Internet when the verification result in the verification unit is registered Browsing with the Web browser of the Internet terminal using the means for searching the homepage file of the agency corresponding to the URL of the agency's homepage sent from the terminal from the storage unit, and the agency homepage file extracted and extracted Said manufacturer-Homepage for other platformsWithin the frame delimited areaWith homepage construction means to display the homepage of the agencyIn the sales support system, the sales support Web server isThe internet terminalDisplayed inAgency homepage screenAboveProduct code data of inventory check isEnteredThen, the inventory function corresponding to the product code data is sent to the agency through the agency server by the portal function of the website.Side groupA function to send and receive data to the trunk business management system and receive inventory data through the agency server, and an inventory display screen based on the received inventory dataOn the screen of the agency's websiteFunction toIs realized by running the program on a computer., The agency side core business management systemIsWhen you request inventory data,From the inventory management database of the agency where the agency's core business management system is installedProduct codedataWith the ability to check for items in stock,AboveInventory data of the product in the inventory management databaseAs inventory data to be displayed on the inventory display screenIf it is sent to the sales support web server through the server of the agency and there is no stock,ManufacturerSide groupA function of sending the product code data to the trunk business management system, and the manufacturerSide groupTrunk business management systemIs, When product code data is sent from the agency-side core business management system,From the inventory management database of the manufacturerInventory data of products corresponding to the product code dataAs inventory data to be displayed on the inventory display screenAgency concernedSideA machine to send to the sales support Web server via a server barNohIt is characterized by having.
[0008]
  The invention of the sales support system according to claim 2 is the invention of the sales support system according to claim 1, wherein the sales support Web server is the Internet terminal.Displayed inAgency homepage screenAboveProduct code data for orderingEnteredThen, the merchandise code data is sent to the agency through the agency server by the portal function of the website.Side groupFunction to send to trunk business management systemIs realized by running the program on a computer., The agencySide groupTrunk business management systemIs,When the product code data for ordering is received, the relevant item is stored in the inventory management database.Product codedataofCommodityCheck for stock,stockIf there is a,Perform order processingNoIf there is no stock, By sending product code data to the manufacturer's core business management systemMachines that place orders with manufacturersNohIt is characterized by having.
[0014]
DETAILED DESCRIPTION OF THE INVENTION
  FIG. 1 shows a schematic diagram of the overall system configuration of an embodiment of the present invention.OneA sales support Web server 1 constituting a sales support apparatus installed on the manufacturer side is a main component, and the manufacturer side server 2 connected to the sales support server 1 through the Internet or a closed network and each Agent server 31 ...Multiple business relationships with manufacturersagencyEach ofA core business management system 41 installed in the company, a core business management system 5 installed on the manufacturer side, a business support system (Web system) 6 installed on the manufacturer side of each company related to the agency, , Owned by a dealer (for example, lighting equipment, wiring equipment, etc., if the product is a trading target, a dealer or a construction shop) with which each agency has its own business relationship , And an Internet terminal 81 such as a personal computer connected to the Internet 7 through a provider or a dedicated line.
[0015]
Here, it is assumed that each dealer is given an ID and a password as an authentication code for identifying each dealer, and is informed of the URL of the homepage of the agency with which the contract is related.
[0016]
The sales support Web server 1 includes, for example, a homepage file for the platform provided by the manufacturer (also publicly available) and a homepage HP1 ... file of each agency that has a business relationship with the manufacturer. Authentication for verifying whether or not an authentication password and ID input through the homepage for the platform from the Web browser of the Internet terminal 81 are registered in advance. If there is a registered function, a file of a predetermined agency homepage HP1... Is searched from the URL of the agency homepage if registered, and the file of the agency homepage HP1. Send function and manufacturer As a platform for various service applications that are provided, it is provided with at least a storage function for storing access records and creation data from each dealer and a storage device (not shown). The computer obtains these functions by executing a program for realizing these functions.
[0017]
Each agency homepage HP1... Functions as a portal website homepage with the sales support Web server 1, each agency server 31.
[0018]
The agency server 31 is linked to the core business management system 41 provided in each agency, and provides business services such as ordering (delivery service), information provision service, and mailing service to the dealers. Is to do. An existing system is used as it is for the core business management system 41... Linked to the agency side server 31... And performs business management such as inventory management, order / slip issuance, invoice issuance, and bond management.
[0019]
The server 5 on the manufacturer side is linked to the business support system 6 provided on the manufacturer side, and provides various information and application software providing services from the manufacturer side.
[0020]
In the sales support system of the present embodiment, since the delivery of goods, price negotiation, and the like are parts that depend on human beings, an existing method is adopted.
[0021]
Next, an embodiment of the present invention will be described based on the flowchart shown in FIG.
[0022]
First of all, at the dealership, you must register as a member to use the sales support system in advance, receive the authentication password and ID from the distributor or manufacturer, and the URL and manufacturer of the contractor's website. You need to know the URL of your homepage.
[0023]
Thus, in order to receive a service by calling a homepage of an agency with which the transaction is related at a transaction store, for example, when a web browser is launched on the Internet terminal 81 owned by the transaction store and the URL of the agent is input For the member, an input field for inputting an authentication password and ID is displayed. On this displayed screen, the authentication store password and ID are input at the partner store (member (1) in FIG. 2A).
[0024]
When the URL of the input home page is sent through the Internet 7, the sales support Web server 1 first searches the URL for the portal site of the agency from the URL, calls it, and sends it to the Internet 7 side. And it is judged by checking whether or not the authentication password and ID sent by the input from the above input column displayed on the portal site homepage are registered and registered. If so, a home page for a member of the corresponding agency, for example, a file of HP1 is transmitted to the Internet terminal 81 through the Internet 7.
[0025]
  Here, in the Internet terminal 81, the homepage HP1 for the portal site of the agency is displayed on the homepage A of the manufacturer as the platform as shown in FIG. 3 on the monitor by the Web browser (FIG. 2A).(2)) (Circular numbers are shown in parentheses). As shown in the figure, this homepage HP1 uses the manufacturer's homepage A as a platform,It was separated by the frame of Homepage ARight sideDisplayed in the area ofAgency homepage part B, which is open to the public,ConcernedWhen the URL of the agency is directly input from the web browser, the homepage file of the general homepage section B is displayed on the Internet terminal 81... Only the homepage part B can be viewed. In this case, the service provided by the sales support system cannot be received.
[0026]
Now, a menu button for selecting a service to be provided is displayed in the member menu column C ((3) in FIG. 2A).
[0027]
In the example shown in the figure, the menu button includes a notification button 11 for selecting a product introduction and news site such as a new product provided by the manufacturer's server 2 and the agency server 31, and a product catalog provided by the manufacturer. Product / design information button 12 for selecting a site for presenting product design data on the manufacturer side, such as information and CAD data, a business service selection button 13 for selecting a site for receiving business services, and an estimate service An estimate service selection button 14 is displayed.
[0028]
When the business service selection button 13 is selected, the sales support Web server 1 displays the member menu field C on the home page HP1 corresponding to this, the inventory confirmation button, the product order button, and the estimate service selection. Switch to display buttons, subject product status confirmation buttons, arranged product change buttons, etc. Here, when it is desired to know the stock status of the desired product on the side of the dealer, it can be selected by clicking the stock confirmation button. When this selection is made, the sales support Web server 1 sends a homepage file for switching the display contents of the homepage part B to the product code input screen to the Internet terminal 81 and displays the product code input screen on the Web browser of the Internet terminal 81 Let Here, the merchant inputs the product code for which inventory confirmation is desired based on the input screen by using an input device such as a keyboard ((1) in FIG. 2B).
[0029]
The inputted product code data is sent to the sales support Web server 1 through the Internet 7, and the sales support Web server 1 uses the portal function of the homepage HP1 to send the product code to the core business management system 41 via the agency server 31. Data is sent ((2) in FIG. 2B). In response to this, the basic business management system 41 sends the inventory data of the product corresponding to the product code from the inventory management database to the sales support Web server 1 through the agency server 31. In response to this, the sales support Web server 1 sends the page file of the agent inventory display screen to the Internet terminal 81 through the Internet 7 and switches the display on the Web browser to the agent inventory display screen (FIG. 2B). (3)). As a result, the dealer can know the stock status of the agency.
[0030]
By the way, when there is no stock of the product on the agency side, the agency basic business management system 41 sends the product code data to the basic business management system 5 via the dedicated line ((4) in FIG. 2B). ▼). In response to this, the core business management system 5 sends the inventory data of the product corresponding to the product code from the inventory management database to the sales support Web server 1 through the agency server 31.
[0031]
In response to this, the sales support Web server 1 sends the page file of the manufacturer stock display screen to the Internet terminal 81 through the Internet 7 and switches the display on the Web browser to the manufacturer stock display screen ((5) in FIG. 2B). ▼). As a result, the dealer can know that the agent is out of stock and can know the manufacturer's stock status.
[0032]
By the way, in order to order a general-purpose product from the dealer side to the agent, the product order button displayed in the above-mentioned member menu column C may be clicked and selected. When this selection is made, the sales support Web server 1 sends a homepage file for switching the display content of the homepage part B to the ordering product code input screen to the Internet terminal 81, and the product code input screen is displayed on the Web browser of the Internet terminal 81. Display above. Here, the merchant enters the product code ordered based on the input screen using an input device such as a keyboard ((1) in FIG. 2 (c)).
[0033]
  The inputted product code data is sent to the sales support Web server 1 through the Internet 7, and the sales support Web server 1 uses the portal function of the homepage HP1 to send the product code to the core business management system 41 via the agency server 31. Send data (Fig. 2 (c)(2)) (Circular numbers are shown in parentheses). In response to this, the core business management system 41 receives the order processing (in FIG. 2C).(3)) (Circular numbers are shown in parentheses)And issue a slip (see Fig. 2 (c))(4)) (Circular numbers are shown in parentheses), Ship the product to the dealer.By the way, when there is no stock of the product on the agency side, the agency's core business management system 41 sends the product code data to the core business management system 5 through a dedicated line, thereby processing the order on the manufacturer side. ((5) in FIG. 2 (c)) (circle numbers are expressed in parentheses). Upon receiving this order data, the core business management system 5 performs order processing ((6) in FIG. 2 (c)) (circle numbers are expressed in parentheses).
[0034]
If the customer wants an estimate before placing an order, the dealer selects the estimate service by clicking the estimate service selection button on the Web browser of the Internet terminal 81.
[0035]
This estimate service uses the product-specific integration software provided by the manufacturer and automatically selects the product plan (for example, lighting fixtures, electrical equipment) proposed by the manufacturer. First, in the sales support Web server 1, when the estimate service selection button is clicked, a page file of an essential item input screen for estimation is sent to the Internet terminal 81 in response to the click. On the basis of this display, the dealer selects or inputs a proposal plan and product specifications using products on the Web browser ((1) in FIG. 2 (d)). The sales support Web server 1 that has received the input data calculates an estimate using the product-specific integration software provided as an application service from the manufacturer-side server 2, and creates a page file that displays the calculation result as an Internet terminal 81. To display the result on the Web browser of the Internet terminal 81 ((2) in FIG. 2D).
[0036]
This display can be printed out through the printer 9 connected to the Internet terminal 81 ((3) in FIG. 2 (d)). The sales support Web server 1 stores the estimated data in a storage device ((4) in FIG. 2 (d)). Of course, the stored estimate data can be viewed at any time on the Internet terminal 81 side at the dealer. In addition to the estimate data, the storage device also has a role of storing an access history from a store.
[0037]
Now, at the dealer who saw the estimation result, the price negotiation with the agency is performed directly by telephone or the like ((1) in FIG. 2 (e)). Click on the product order button to place a product order. When this product ordering is performed in the same way as general-purpose product ordering, the sales support Web server 1 sends ordering data to the agency's core business management system 41 through the agency's server 31 using the portal function of the homepage (FIG. 2 ( e) (2)). As a result, the core business management system 41 performs order processing ((3) in FIG. 2 (e)). After confirming the person in charge on the manufacturer side on the agency side, price negotiation is performed ((4) in FIG. 2 (e)), and then the order processing on the manufacturer side is performed by the core business management system 41. The manufacturer order data is sent to the manufacturer's mission management system 5 via the agency's mission management system 41 ((5) in FIG. 2 (e)). Upon receiving this order data, the core business management system 5 performs order processing ((6) in FIG. 2 (e)).
[0038]
Next, when it is desired to confirm the status of the ordered product at the dealer, after determining the product subject details ((1) in FIG. 2 (f)), the subject product status confirmation button may be clicked. In response to this click, the sales support Web server 1 sends a page file for subject arrangement input to the Internet terminal 81 and displays it on the Web browser. On the display screen, the dealer makes a subject arrangement input ((2) in FIG. 2 (f)). As for the input data, subject arrangement data is sent from the sales support Web server 1 to the core business management system 41 on the agency side through the agency side server 31 by the portal function of the homepage (▲ in FIG. 2 (f)). 3 ▼). The core business management system 41 reads the management code of the subject by the manufacturer subject management function, and sends the management code data to the sales support Web server 1 through the server 31. Upon receiving the management code data, the sales support Web server 1 sends a management code display page file to the Internet terminal 81 to display the management code on the Web browser of the Internet terminal 81 ((5) in FIG. 2 (f)). ▼).
[0039]
  As a result, the dealer can know the management code. Based on this management code, the manufacturer's core business management system 5 will collectively manage the product approval drawings and issue them.Sea urchinIt has become.
[0040]
On the other hand, if the customer wants to know the status of the arranged product at the ordering store, the management code of the product to be confirmed, that is, the subject code is input using the subject code input field displayed on the management code display screen (FIG. 2 ( (1) of g), the sales support Web server 1 sends a page file for displaying the arranged product status corresponding to the subject code to the Internet terminal 81 and displays it on the Web browser of the Internet terminal 81 (FIG. 2 (g) (2))). With this display, the state of the arranged product can be known at the dealer.
[0041]
When the arrangement product is changed, the dealer may click the arrangement item change button on the Web browser of the Internet terminal 81. When this click is received, the sales support Web server 1 sends a page file for displaying the change request screen to the Internet terminal 81 and displays the change request screen on the Web browser. On this change request screen, you can enter a change request such as the product number, specifications, and delivery date of the product. When changes are entered on this side from this screen ((1) in FIG. 2 (h)), Correspondingly, the support Web server 1 sends change request data to the basic business management system 41 and the basic business management system 5 on the manufacturer side through the agency server 31 by the portal function of the homepage (FIG. 2 (h)). (2)), the person in charge is automatically contacted via the homepage ((3) in FIG. 2 (h)).
[0042]
  As described above, delivery operations between dealers and corresponding dealers and manufacturers can be done via the agency's website, reducing inquiries by telephone and fax, etc., and dealers and agents. Even if the stores are far away from each other, delivery operations can be performed through the Internet 7, so geographyTypicalThere are no restrictions, and the scope of sales for the agency can be expanded. In addition, by linking the business service at the agency with the business service of the manufacturer,
  Now, FIG. 2 is a flowchart for explaining the business service (delivery service). In the system according to the present embodiment, a homepage creation service that makes it easy to create, maintain, and manage the homepage of each agency is manufactured at each agency. It can be provided from the manufacturer's platform. In other words, at the agency, by executing the homepage creation software on the platform, you can select a favorite template from the templates shown on the creation screen presented on the platform, and register the data to promote the company PR, product introduction, and campaign. It is possible to create a homepage of the agency that posted etc.
[0043]
It is also possible to provide a CAD data page that provides CAD data of the appearance of the product from the manufacturer to the dealer as a portal site of the agency's home page, and the dealer downloads this CAD data. Thus, it can be used to create a product layout diagram. This is a service that provides data accumulated by the manufacturer, and is difficult to provide on the agency's own website in terms of cost and the like.
[0044]
  Furthermore, in the sales support system 1, new product introductions and campaign information from the manufacturer or campaign information from the agency are sent.TheWhen it comes, it has a mail service function that distributes it to the dealers corresponding to each agency by e-mail.
[0045]
Further, a home page site for a mobile terminal may be built in the sales support Web server 1 so that information relating to business services can be provided using a mobile terminal that can be connected to the Internet 7.
[0046]
【The invention's effect】
  The invention of the sales support system according to claim 1 is a sales support Web server that is connected to the Internet and has a homepage file for a manufacturer-side platform and a homepage file of each agency having a business relationship with the manufacturer, A plurality of Internet terminals on the dealer side connected to the Internet, an agent side server connected to the sales support Web server through a network, and an agent side core business management system connected to the agency side server via the network; At least a manufacturer-side mission-critical management system connected to the agency-side mission-critical business management system, and the sales support Web server is a platform homepage provided by the manufacturer.Contains data for displayingHas a business relationship with the file and the manufacturerpluralAgencyEachhome pageContains data for displayingA storage unit mounted with a file, a verification unit that verifies whether or not an authentication code sent from the Internet terminal is registered, and the Internet when the verification result in the verification unit is registered Browsing with the Web browser of the Internet terminal using the means for searching the homepage file of the agency corresponding to the URL of the agency's homepage sent from the terminal from the storage unit, and the agency homepage file extracted and extracted Said manufacturer-Homepage for other platformsWithin the frame delimited areaWith homepage construction means to display the homepage of the agencyIn the sales support system, the sales support Web server isThe internet terminalDisplayed inAgency homepage screenAboveProduct code data of inventory check isEnteredThen, the inventory function corresponding to the product code data is sent to the agency through the agency server by the portal function of the website.Side groupA function to send and receive data to the trunk business management system and receive inventory data through the agency server, and an inventory display screen based on the received inventory dataOn the screen of the agency's websiteFunction toIs realized by running the program on a computer., The agency side core business management systemIsWhen you request inventory data,From the inventory management database of the agency where the agency's core business management system is installedProduct codedataWith the ability to check for items in stock,AboveInventory data of the product in the inventory management databaseAs inventory data to be displayed on the inventory display screenIf it is sent to the sales support web server through the server of the agency and there is no stock,ManufacturerSide groupA function of sending the product code data to the trunk business management system, and the manufacturerSide groupTrunk business management systemIs, When product code data is sent from the agency-side core business management system,From the inventory management database of the manufacturerInventory data of products corresponding to the product code dataAs inventory data to be displayed on the inventory display screenAgency concernedSideA machine to send to the sales support Web server via a server barNohSince it is provided, the dealer can know the stock status of the agency by the Web browser of the Internet terminal, and can know the stock status of the manufacturer when there is no stock.
[0047]
  Particularly, the invention of the sales support system according to claim 2 is the invention of the sales support system according to claim 1, wherein the sales support Web server is the Internet terminal.Displayed inAgency homepage screenAboveProduct code data for orderingEnteredThen, the merchandise code data is sent to the agency through the agency server by the portal function of the website.Side groupFunction to send to trunk business management systemIs realized by running the program on a computer., The agencySide groupTrunk business management systemIs,When the product code data for ordering is received, the relevant item is stored in the inventory management database.Product codedataofCommodityCheck for stock,stockIf there is a,Perform order processingNoIf there is no stock, By sending product code data to the manufacturer's core business management systemMachines that place orders with manufacturersNohSince it is provided, the agency can place an order with the agency via the Internet terminal, and if the inventory is not available, the agency can place an order with the manufacturer.
[Brief description of the drawings]
FIG. 1 is a schematic diagram of a sales support system according to an embodiment of the present invention.
FIG. 2 is a flowchart when the business service is used.
FIG. 3 is a display example diagram of a homepage for a portal site of the agency same as above.
[Explanation of symbols]
1. Sales support web server
2 Manufacturer's server
31 ... Agency side server
41 ... Agency side core business management system
5 Manufacturing side mission management system
6 Manufacturing side business support system
7 Internet
81 ... Internet terminal
HP1 ... Homepage

Claims (2)

A sales support Web server that is connected to the Internet and has a homepage file for the manufacturer's platform and a homepage file of each agency that has a business relationship with the manufacturer,
A plurality of Internet terminals on the store side connected to the Internet;
An agency server connected to the sales support Web server through a network;
At least an agency-side mission management system connected to the agency-side server, and a manufacturer-side mission management system connected to the agency-side mission management system,
The sales support Web servers, including the data for displaying a plurality of distributors of each of the homepage, which has a trading relationship with the file and the manufacturer, including the data for displaying the home page for the platform by the manufacturer side is to provide A storage unit mounted with a file, a verification unit that verifies whether or not an authentication code sent from the Internet terminal is registered, and the Internet when the verification result in the verification unit is registered Browsing with the Web browser of the Internet terminal using the means for searching the homepage file of the agency corresponding to the URL of the agency's homepage sent from the terminal from the storage unit, and the agency homepage file extracted and extracted the home page for the platform of the manufacturer over to be In kicking sales support system comprising a home construction means for displaying the home page of the agency delimited area in the frame,
The sales support Web server, and the Internet terminal in the displayed agency home page on the screen in the are entered inventory check of goods code data, the product code data through the agency side server by the portal function of the home page the corresponding stock data with requests to the agency side group stem business management system, the function of the data exchange for receiving inventory data through distributors side server, the inventory display screen based on the received availability data for the distributor The function displayed on the homepage screen is realized by running a program on a computer .
The agency side core business management system, when there is a request for inventory data, whether from the agency side core business management system agency inventory management which is installed a database of items of the commodity code data stock and the ability to investigate, and if there is a stock, sent to the inventory management database the product inventory data the agency of the sales support Web server through the server as inventory data to be displayed on the inventory display screen of the, stock if not, and a function of sending the product code data to the manufacturer side group stem business management system,
The manufacturer side based on stem business management system, when the product code data is sent from the agency side line-of-business management system, inventory from the database of the inventory management of the manufacturer of the product corresponding to the product code data sales support system characterized in that the data includes the ability to send to the sales support Web server via the agency side server as inventory data to be displayed on the inventory screen. The sales support Web server, and the are entered the product code data for ordering on the screen of the Internet terminal in the displayed agency home page, the product code data through the agency side server by the portal function of the home page the functions to be transmitted to the agency side group stem business management system, realized by executing a program on a computer,
The agency side based on stem business management system is to examine the presence or absence of the products in stock of the product code data from the inventory management database and receive a product code data for the order, if there is a stock, line the order processing there, if there is no inventory, sales support system of claim 1, wherein that it comprises a function of performing an order to the manufacturer side by sending a product code data to the manufacturer-side line-of-business management system.

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