JP4114780B2 - Information transmission / reception system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an operation management device provided by a system operating organization via a communication network to a fixed telephone or a mobile phone provided to a user and a provision destination terminal device provided to a provision destination of information on the user side. To an information transmission / reception system that manages the provision of information to the fixed telephone or the mobile phone and the provision destination terminal device based on operating conditions related to transmission / reception of information registered by the user. is there.
[0002]
[Prior art]
An example of an auto call system is telemarketing that transmits / receives information to / from a corresponding portable information terminal based on owner information and transmission information of the portable information terminal as disclosed in, for example, Japanese Patent Laid-Open No. 2000-201228. Most of the systems, etc., place emphasis on usage patterns by unilateral transmission / reception of information to the user.
[0003]
Therefore, the user can send and receive questions and answers with the auto call according to the time and type of the question that the user wants to receive, or the request call from the user. There is a demand for a usage mode in which information is sent and received mainly by the user, such as providing the information to a third party determined in advance by the user.
[0004]
[Problems to be solved by the invention]
In order to solve the above problems, the present invention collects answers to questions to the user based on the operating conditions related to transmission / reception of information registered by the user, and depending on the specific contents of the collected answers, An object is to provide a system that provides information about the answer to a predetermined information provider.
[0005]
[Means for Solving the Problems]
In order to achieve the above object, the invention according to claim 1 is configured to communicate with a fixed phone or a mobile phone provided by a user and a destination terminal device provided by a destination of information provided by the user. By connecting an operation management device provided in a system operating organization via a network, the fixed telephone or the mobile phone and the provision destination terminal device based on the operation conditions related to transmission / reception of information registered in advance by the user An information transmission / reception system that manages the provision of information to
As the registration information including the telephone number of the fixed telephone or the mobile phone and the operating conditions, the question information provided to the user based on the operating conditions, and the answer candidates for the information A database that registers at least a plurality of answer candidate information prepared in advance and provision destination registration information associated with the specific content of the answer candidate information;
Based on the operating conditions, the question information, and a plurality of the answer candidate information corresponding thereto, auto-call question means for sequentially transmitting to the fixed telephone or the mobile phone by the telephone number;
Answer registration means for registering answer candidate information selected from a plurality of answer candidate information from the fixed telephone or the mobile phone as selected answer information in the database;
When the answer candidate information selected by the answer registration means is associated with the provision destination registration information, the registered selection reply information is transmitted to the provision destination terminal apparatus as provision information together with the user registration information. And at least information providing means.
[0006]
According to the invention of claim 1, a business operator that collects information from a user does not send and receive information unilaterally to the user, but sends and receives information based on the operating conditions of the user. The collection record of answers to questions from users can be increased.
In addition, when it is determined from the collected user's responses that the user needs to respond, the user is provided with the necessary services by immediately transmitting the information to the department that handles the response. be able to.
[0007]
According to the second aspect of the present invention, in the operation management apparatus, the user corresponding to the provision destination terminal apparatus belonging to a predetermined information provision destination when the answer registration means for the automatic call question means is not implemented. It is further characterized by comprising non-response contact means for transmitting non-response contact information including registration information.
[0008]
According to the invention of claim 2, a business operator that collects information from a user can use it as a means for regularly monitoring the user's daily life by asking the user at the date and time registered by the user. If the answer is no response, the user can be contacted with a contact address registered in advance.
[0009]
The invention according to claim 3 is characterized in that the operation condition includes a transmission timing of the question information and a user classification attribute obtained by classifying the personal attribute of the user.
[0010]
According to the invention of claim 3, the business operator who collects information from the user, depending on the operation conditions such as the transmission time of the question information to the user registered by the user and the personal attributes of the user, The time when the question is answered and the content of the question can be limited.
[0011]
In the invention according to claim 4, the operation management device accepts a request from the fixed telephone or the mobile phone, and the question information based on the selected user classification attribute, and a plurality of the question information corresponding thereto It further comprises user request question means for sequentially transmitting answer candidate information to the fixed telephone or the mobile telephone that has been requested.
[0012]
According to the fourth aspect of the present invention, a business operator who collects information from a user can collect answers to questions in accordance with the convenience of the user in addition to the operating conditions registered in advance by the user.
[0013]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings.
[0014]
FIG. 1 is a schematic diagram showing a system configuration of an information transmission / reception system 100 according to the present invention.
[0015]
As shown in FIG. 1, the information transmission / reception system 100 includes a fixed telephone 1 provided in a user such as an elderly household who answers a question, a medical institution, a local government, or the like that responds to a user's specific answer. Management provided by a system operating organization that operates an information transmission / reception system connected to the destination terminal device 2 such as a personal computer provided by the information providing destination, the fixed telephone 1, the destination terminal device 2, and the Internet 3 The apparatus 10 is comprised.
[0016]
The operation management device 10 receives a request from the fixed telephone 1 and a database 20 for registering information necessary for information transmission / reception management, and a Web server for transmitting a search result of the database 20 via the Internet 3 11, a database server 12 for managing the database 20, an application server 13 for performing business processing in information transmission / reception management, and an operation management terminal device 14 such as a personal computer.
[0017]
The database 20 includes a user table 21, a supplier table 22, a question summary table 23, a question table 24, an answer candidate table 25, an offer destination table 26, a selected answer table 27, a selected answer total table 28, a no-response total table 29, and the like. Consists of
[0018]
The user table 21 records registration information of users such as elderly households who make answers to questions.
The user registration information includes a question start date and time as a search key part, a user classification attribute as a search key part, a telephone number of the fixed telephone 1 as a search key part, and a user code as a search key part. Stores information such as the user name, address, family structure, non-response contact code, registration date, etc. belonging to the data section.
As an operation condition for transmitting and receiving information, a question start date and time and a user classification attribute are set, and sex, age, place of residence, possessed skill, hobby, etc. are set as the user classification attribute.
[0019]
The trader table 22 records registration information of business operators who request collection of answers to questions to users.
In the business registration information, the business code that is the search key part, the search key part that consists of the user ID and password, the business name belonging to the data part, the representative name, address, telephone number, business details, registration Stores information such as date.
[0020]
The question summary table 23 records question summary information that summarizes a plurality of questions to the user.
The question summary information includes a search key part consisting of a user classification attribute and a question general number, a search key part consisting of a user classification attribute number and a question general number, a question general name belonging to the data part, and a voice question. Stores information such as the contents of questions including the general number, company code, validity period, and date of registration.
[0021]
The question table 24 records question information for the user.
In the question information, information such as a search key part including a user classification attribute, a question general number, and a question number, question contents belonging to the data part, question contents by voice, registration date, and the like are stored.
[0022]
The answer candidate table 25 records information of answer candidates for the question selected by the user.
The answer candidate information includes a search key part including a user classification attribute, a question general number, a question number, and an answer number, answer contents belonging to the data part, answer candidate contents including a voice answer number, an information providing destination code, Stores information such as the date of registration.
The information providing destination code is set only for specific answer contents.
[0023]
The provision destination table 26 records registration information of information provision destinations such as medical institutions and local governments that deal with specific responses of users.
The provided destination registration information includes an information providing destination code which is a search key part, a search key part including a user ID and a password, an information providing name belonging to the data part, a contact person in charge, a person in charge name, an address, and a telephone number. Information such as e-mail address and registration date is stored.
[0024]
The selected answer table 27 records selected answer information selected by the user from answer candidates for the question.
The selected answer information includes a search key part consisting of user classification attribute, question general number, question number, and answer number, user code belonging to the data part, answer contents, information providing destination code, registration date, registration date, registration Stores information such as time.
[0025]
The selected answer tabulation table 28 records selected answer tabulation information obtained by tabulating answers selected by the user from answer candidates for the question.
The selected answer summary information includes a search key part consisting of user classification attribute, question general number, question number, and answer number, a supplier code that is the search key part, the number of answers belonging to the data part, answer contents, and information provision Stores information such as the destination code and aggregation period.
[0026]
The no-response tabulation table 29 records no-response tabulation information when the answer to the question is no response.
The non-response count information includes the user code that is the search key part, the user name belonging to the data part, the user classification attribute, the address, the telephone number, the family structure, the number of no-responses, the no-response contact code, the total period Etc. are stored.
[0027]
Next, a processing procedure in which the processing means 30 of the operation management apparatus 10 performs search and update of the database 20 in response to request signals from the fixed telephone 1 and the operation management terminal apparatus 14 will be described in detail. FIG. 2 is a flowchart of the processing of the processing means in the operation management apparatus according to the present invention, and the processing means comprises the following six means.
[0028]
These are auto-call question means 31, user request question means 32, answer registration means 33, information providing means 34, no-response contact means 35, and no-response status search means 36.
[0029]
The automatic call questioning means 31 sequentially transmits the question information and a plurality of answer candidate information to the fixed telephone 1 by the telephone number of the fixed telephone 1 based on the operating conditions.
[0030]
Below, the processing procedure of the auto call question means 31 will be described in detail.
(1) The automatic call questioning means 31 is automatically activated when the operation management apparatus 10 is turned on, searches the user table 21 to acquire all user registration information, and is set in the acquired user registration information. Wait until the question start date and time arrives. (2) After canceling the weight, the question summary table 23 is searched from the user classification attribute set in the user registration information whose weight is canceled, and the corresponding question summary information is acquired.
(3) The corresponding question information is acquired by searching the question table 24 based on the user classification attribute and the question general number set in the acquired general question information.
(4) The corresponding answer candidate information is acquired by searching the answer candidate table 25 from the user classification attribute, the question general number, and the question number set in the acquired question information.
(5) Answer candidate contents and voice including the voice question contents set in the question information acquired in the process (3) and voice answer numbers set in the answer candidate information acquired in the process (4) Is sent to the fixed telephone 1 having the telephone number set in the user registration information whose weight is canceled in the process (2).
(6) The user registration information whose weight is canceled in the process (2) and the answer candidate information acquired in the process (4) are transferred to the answer registration means 33.
[0031]
The user request question means 32 receives a request from the fixed telephone 1 and sequentially transmits the question information based on the selected user classification attribute and a plurality of answer candidate information to the requested fixed telephone 1. To do.
[0032]
Hereinafter, the processing procedure of the user request question means 32 will be described in detail.
(1) In response to the request signal from the fixed telephone 1, the user classification attribute number and the user classification attribute contents by voice are transmitted to the fixed telephone 1 that has requested.
(2) The user classification attribute number input from the fixed telephone 1 is received, and the question generalization table 23 is searched from the input user classification attribute number to obtain the corresponding question generalization information.
(3) Send the question summary content including the voice question summary number set in the acquired question summary information to the fixed telephone 1 that requested it.
(4) Accepting the input of the question general number from the fixed telephone 1, and searching the question table 24 from the user classification attribute set in the question general information acquired in the processing of (2) and the input question general number And obtain the relevant question information.
(5) From the user classification attribute, the question general number, and the question number set in the acquired question information, the corresponding answer candidate information is obtained by searching the answer candidate table 25.
(6) A request for answer candidate contents including the voice question content set in the question information acquired in the process (4) and the voice answer number set in the answer candidate information acquired in the process (5) is requested. It is transmitted to the fixed telephone 1 where there was.
(7) The user table 21 is searched from the telephone number of the fixed telephone 1 requested, and the corresponding user registration information is acquired.
(8) The acquired user registration information and the answer candidate information acquired in the process (5) are transferred to the answer registration means 33.
[0033]
The answer registration means 33 registers the answer candidate information selected from the plurality of answer candidate information from the fixed telephone 1 in the database 20 as the selected answer information.
[0034]
Hereinafter, the processing procedure of the answer registration unit 33 will be described in detail.
(1) The answer registration means 33 is activated in conjunction with the auto call question means 31 or the user request question means 32, and the user registration information and answer from the auto call question means 31 or the user request question means 32 Get candidate information.
(2) The answer candidate in which the input answer number is set from the answer candidate information acquired from the auto-call question means 31 or the user request question means 32 upon receiving the answer number input from the fixed telephone 1 Information is acquired, and then the processes (3) to (5) are performed.
When the input of the answer number from the fixed telephone 1 is not accepted, the processes (6) to (7) are performed.
(3) Selection answer information is created by adding the user code set in the user registration information acquired from the auto-call question means 31 or the user request question means 32 to the obtained answer candidate information, and the selected answer Register in table 27.
(4) From the user classification attribute, question general number, question number, and answer number set in the acquired answer candidate information, the selected answer total table 28 is searched to obtain the corresponding selected answer total information. The selected answer total table 28 is updated by adding “1” to the number of answers set in the selected answer total information.
(5) When the information providing destination code is set in the selection answer information created in the process of (3), the user registration information acquired from the auto call question means 31 or the user request question means 32 and (3 ) Is sent to the information providing means 34.
(6) From the user code set in the user registration information acquired from the auto-call question means 31 or the user request question means 32, the no-response count table 29 is searched and the corresponding no-response count information is acquired. Then, “1” is added to the number of no-responses set in the acquired no-response count information, and the no-response count table 29 is updated.
(7) The user registration information acquired from the auto-call question means 31 is transferred to the no-response contact means 35.
It should be noted that the selected answer aggregation information obtained by aggregating the answers selected by the user from the answer candidates for the question is obtained from means provided to the operator who requested the collection of the answer to the question or a terminal device such as a personal computer provided by the operator. Although used by the means for searching, etc., in this embodiment, description of those processing procedures is omitted.
[0035]
When the answer candidate information selected by the answer registration unit 33 is associated with the provision destination registration information, the information provision unit 34 uses the registered selected answer information as provision information together with the user registration information, and provides the provision destination terminal device 2. Send to.
[0036]
Below, the processing procedure of the information provision means 34 is demonstrated in detail.
(1) The information providing means 34 is activated in conjunction with the answer registration means 33 and acquires user registration information and selected answer information from the answer registration means 33.
(2) From the information provision destination code set in the selected reply information obtained from the reply registration means 33, the provision destination table 26 is searched to obtain the corresponding provision destination registration information.
(3) The provision information including the user registration information acquired from the response registration means 33 and the selection response information is transmitted to the provision destination terminal device 2 of the mail address set in the acquired provision destination registration information.
[0037]
When the answer registration means 33 for the auto-call question means 31 is not implemented, the no-response contact means 35 includes no registration information including user registration information belonging to the corresponding user in the providing terminal device 2 belonging to the predetermined contact address. Send contact information.
[0038]
Hereinafter, the processing procedure of the non-response communication means 35 will be described in detail.
(1) The no-response contact means 35 is activated in conjunction with the answer registration means 33 and acquires user registration information from the answer registration means 33.
(2) From the no-response contact code set in the user registration information acquired from the answer registration means 33, the provision destination table 26 is searched to obtain the corresponding provision destination registration information.
(3) The non-response contact information including the user registration information acquired from the response registration means 33 is transmitted to the provision destination terminal device 2 of the mail address set in the acquired provision destination registration information.
[0039]
The non-response status search means 36 receives a request from the operation management terminal device 14 and searches for a non-response count status of a user who does not implement the answer registration means 33 for the auto call question means 31.
[0040]
Hereinafter, the processing procedure of the non-response situation search means 36 will be described in detail.
(1) In response to a request signal from the operation management terminal device 14, the no-response tabulation table 29 is searched to acquire no-response tabulation information in which a tabulation period including the system date is set.
(2) Classify the no-response count information in descending order of the value of the number of no-responses set in the acquired no-response count information.
(3) The user table is searched from the user code set in the classified no-response count information, and the corresponding user registration information is acquired.
(4) A non-response situation search screen in which a list including the classified no-response total information and the acquired user registration information is edited is transmitted to the requested operation management terminal device 14.
[0041]
The system operating organization that operates the information transmission / reception system investigates the status of the number of non-responses by the non-response status search means 36, thereby re-establishing together with the user the question start date and time that is the operation condition for transmitting and receiving information registered by the user. It can be used as information for study.
[0042]
Although one embodiment of the present invention has been described in detail above, the present invention is not limited to this embodiment. Various modifications can be made without departing from the technical scope of the present invention.
[0043]
【The invention's effect】
As described above, according to the information transmission / reception system of the present invention, the business operator who collects information from the user is not based on the one-way transmission / reception of information to the user, but based on the operation conditions of the user. By sending and receiving information, it is possible to increase the number of collected responses to questions from users.
[0044]
Further, the user can limit the time when the question is answered and the content of the question, depending on the transmission conditions of the question information to the registered user and the operating conditions such as the user's personal attributes.
[0045]
Furthermore, in addition to the operation conditions registered in advance by the user, it is possible to collect answers to questions that suit the user's convenience.
[0046]
Furthermore, if it is determined from the collected user's responses that the user needs to respond, the information is immediately sent to the department that handles the response, thereby providing the necessary service to the user. can do.
[0047]
Furthermore, it can be used as a regular means of monitoring the user's daily life by asking the user questions at the date and time registered by the user. The contact person registered in advance can be contacted.
[Brief description of the drawings]
FIG. 1 is a schematic diagram showing a system configuration of an information transmission / reception system 100 according to the present invention.
FIG. 2 is a flowchart of processing of processing means in the operation management apparatus according to the present invention.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 Fixed telephone 2 Destination terminal device 3 Internet 10 Operation management apparatus 11 Web server 12 Database server 13 Application server 14 Operation management terminal apparatus 20 Database 21 User table 22 Trader table 23 Question summary table 24 Question table 25 Answer candidate table 26 Provision Destination table 27 Selected answer table 28 Selected answer total table 29 No response total table 30 Processing means 31 Auto call question means 32 User request question means 33 Answer registration means 34 Information provision means 35 No response contact means 36 No response status search means 100 Information transmission / reception system

Claims (4)

An operation management device provided by a system operating organization is connected to each of a fixed telephone or a mobile phone provided by a user and a provision destination terminal device provided by a provision destination of information on the user side via a communication network. In the information transmission / reception system for managing information provision to the fixed telephone or the mobile phone and the provision destination terminal device, based on operation conditions related to transmission / reception of information registered in advance by the user,
The operation management device includes: user registration information including the telephone number of the fixed telephone or the mobile phone and the operation conditions; question information provided to the user based on the operation conditions; and answer candidates for the information A database that registers at least a plurality of answer candidate information prepared in advance and provision destination registration information associated with the specific content of the answer candidate information;
Based on the operating conditions, the question information, and a plurality of the answer candidate information corresponding thereto, auto-call question means for sequentially transmitting to the fixed telephone or the mobile phone by the telephone number;
Answer registration means for registering answer candidate information selected from a plurality of answer candidate information from the fixed telephone or the mobile phone as selected answer information in the database;
When the answer candidate information selected by the answer registration means is associated with the provision destination registration information, the registered selection reply information is transmitted to the provision destination terminal apparatus as provision information together with the user registration information. An information transmission / reception system comprising at least information providing means. When the answer registration unit for the auto-call question unit is not implemented, the operation management device provides non-response contact information including the corresponding user registration information to the provision destination terminal device belonging to a predetermined information provision destination. The information transmission / reception system according to claim 1, further comprising a non-response communication means for transmitting. The information transmission / reception system according to claim 1, wherein the operation condition includes a transmission timing of the question information and a user classification attribute obtained by classifying the personal attribute of the user. The operation management device receives a request from the fixed telephone or the mobile phone, and requests the question information based on the selected user classification attribute and a plurality of the answer candidate information corresponding thereto. 4. The information transmission / reception system according to claim 3, further comprising user request inquiry means for sequentially transmitting to the fixed telephone or the mobile telephone.

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