JP3091177U - Information transmission / reception management device - Google Patents

Abstract

(57) [Summary] [PROBLEMS] To provide an information transmission / reception management device that transmits / receives information to / from a user's telephone based on operating conditions and transmits received information to a provision destination terminal. An information transmission / reception management device includes a user registration table including a telephone number and an operation condition, a question table including a question content, an answer candidate table including an answer candidate, and a selected answer table including a selected answer candidate. And a database device including a provision destination registration table associated with an answer candidate table, an automatic call transmitting means for sequentially transmitting question contents and answer candidates to the telephone based on operation conditions, and a selected answer from the telephone. Answer registration means for registering candidates in the selected answer table, and information transmission for transmitting the selected answer and information in the user registration table to the destination terminal when the selected answer candidate is associated with the destination registration table And a central control device including means.

Description

[Detailed description of the device]

[0001]

[Technical field to which the device belongs]

  The present invention provides a fixed telephone or a mobile telephone provided in a user and information of the user. Connected to the destination terminals provided by the respective destinations via the communication network. The present invention relates to an information transmission / reception management device that manages transmission / reception of information.

[0002]

[Prior art]

  An example of an auto call system is disclosed in, for example, Japanese Patent Laid-Open No. 2000-201228. Based on the owner information and transmission information of the mobile information terminal, Most of them, such as telemarketing systems that send and receive information to and from mobile information terminals. However, the emphasis is placed on the usage pattern in which information is sent and received unilaterally to users. It

[0003]   Therefore, it depends on the time when the user receives the desired question and the type of the desired question. Sending and receiving questions and answers with the user through an auto call or a request call from the user Depending on the reply received, the information may be sent to a third party that the user has decided in advance. There is a demand for a usage pattern in which information is sent and received mainly by the user, such as by providing information. It

[0004]

[Problems to be solved by the device]

  In order to solve the above problems, the present invention sends and receives information registered by the user. Based on the operating conditions related to the It sends and receives information, and depending on the specific content of the received information, The aim is to provide an information transmission / reception management device that transmits the specified information to a predetermined destination terminal. Target

[0005]

[Means for Solving the Problems]

  In order to achieve the above-mentioned object, the device according to claim 1 is a fixed battery provided by a user. In the talk set or mobile phone, and the destination terminal provided in the destination of the user information , An information transmission / reception pipe that is connected through a communication network and manages transmission / reception of information It is a processing device,   For sending and receiving information between the fixed telephone or the mobile telephone and the destination terminal The database device that registers the information and the transmission / reception of that information. At least a central control unit,   The database device stores the telephone number of the fixed telephone or the mobile telephone. A user registration table including the operating conditions registered by the user regarding the transmission and reception of information And the content of the voice question provided to the user based on the operating conditions. Question table and multiple voices prepared in advance as answer candidates for the question contents Answer candidate table that contains answer candidates from Selected answer table for registering the information including the selected answer candidate and the feature of the answer candidate. The destination terminal associated with the answer candidate table by the information of the fixed content At least a supplier registration table including information about   Based on the operating conditions, the central control unit may A plurality of the answer candidates to answer the fixed telephone or the mobile by the telephone number An auto call transmitting means for sequentially transmitting to the telephone,   Select from a plurality of the answer candidates from the fixed telephone or the mobile telephone An answer registration means for registering the selected answer candidate in the selected answer table,   The answer candidate selected by the answer registration means is associated with the provider registration table. If it is attached, the user registration table that corresponds to the registered answer candidate Sent to the associated destination terminal together with the information held by At least an information transmitting means is provided.

[0006]   According to the invention of claim 1, information transmission / reception business using the information transmission / reception management device A business operator that does not unilaterally send and receive information to and from the user Answer questions from users by sending and receiving information based on operating conditions The number of answers collected can be increased.   In addition, when it is judged that the user needs to respond from the collected user's answers In addition, by sending the information immediately to the department in charge of dealing with it, And provide the necessary services.

[0007]   According to a second aspect of the present invention, the central control unit controls the automatic call transmitting means. If the response registration means for the The information held in the corresponding user registration table is transmitted to the destination terminal. It is characterized by further comprising a non-response transmitting means.

[0008]   According to the invention of claim 2, information transmission / reception business using the information transmission / reception management device Based on the date and time when the user accepts the question registered by the user, By asking the user questions, a means of regular monitoring of the user's daily life If there is no response, the user can The information can be sent to the registered destination terminal.

[0009]   According to a third aspect of the present invention, the user registration table is used as the operating condition. Of the transmission time of the question content and the user classification attribute in which the personal attributes of the user are classified It is characterized by holding information.

[0010]   According to the invention of claim 3, the user asks a question to the user registered by the user. Answer the question depending on the operation conditions such as the transmission timing of the content and the personal attributes of the user You can limit the time when you do it and the content of the question.

[0011]   According to a fourth aspect of the present invention, the central control device is the fixed telephone or the portable telephone. Accepting a request from the mobile phone, the above-mentioned based on the selected user classification attribute The fixed telephone that requested the content of the question and a plurality of the answer candidates for the question Machine, or a user request transmission means for sequentially transmitting to the mobile phone Is characterized by.

[0012]   According to the invention of claim 4, information transmission / reception business using the information transmission / reception management device In addition to the operating conditions registered in advance by the user, It is possible to receive an answer to the question content.

[0013]   According to a fifth aspect of the present invention, the central control unit receives a request from the management terminal. In addition, there is an advantage that the answer registration means for the auto call transmission means is not implemented. It is characterized by further comprising a non-response status search means for searching the non-response aggregation status of users. And

[0014]   According to the invention of claim 5, the destination of the user information is the non-response status search means. Sending and receiving the information registered by the user by investigating the status The question start date and time, which is the operating condition of, is used as information for reviewing with the user. Can be used.

[0015]

[Embodiment of device]

  Hereinafter, an embodiment using the information transmission / reception management device of the present invention will be described in detail with reference to the drawings. I will explain in detail.

[0016]   FIG. 1 is a schematic diagram of an embodiment system using the information transmission / reception management device of the present invention. Is.

[0017]   As shown in FIG. 1, the system using the information transmission / reception management device 100 responds to questions. Fixed telephone 1 provided in users such as elderly households who answer In response, the information provided by the medical institutions and The destination terminal device 2 such as a computer, the fixed telephone 1 and the destination terminal device 2 It is composed of an information transmission / reception management device 100 connected via the ternet 3.

[0018]   The information transmission / reception management device 100 sends and receives information between the fixed telephone 1 and the destination terminal 2. The database device 20 for registering the information and the fixed telephone 1 Upon receiving the request, the search result of the database device 20 is sent via the Internet 3. For managing the Web server device 11 and the database device 20 that are transmitted as Application for controlling transmission / reception of information to / from the database server device 12 It is composed of a central control device 30 such as a server device.

[0019]   The database device 20 includes a user table 21, a trader table 22, and a question summary. Table 23, question table 24, answer candidate table 25, provider table 26 , Selected response table 27, selected response tabulation table 28, and no-response tabulation table It is composed of 29 and the like.

[0020]   The user table 21 is for registered information of users such as elderly households who answer questions. It records information.   The user registration information includes the question start date and time, which is the search key part, and the interest, which is the search key part. The user classification attribute, the telephone number of the fixed telephone 1 that is the search key portion, and the search key portion User code that belongs to the data section, user name, address, family structure, unanswered contact information Stores information such as code and registration date.   The question start date and time and the user classification attribute are set as operating conditions for sending and receiving information, Gender, age, resident area, possessed skills, hobbies, etc. are set as user classification attributes. .

[0021]   The trader table 22 is for the business operators who request the collection of answers to questions to users. It records registration information.   The business registration information includes the business code that is the search key part, the user ID, and the pass. Search key part consisting of words and the business name, representative name, address, Stores information such as telephone number, business content, registration date, etc.

[0022]   The question summary table 23 stores question summary information summarizing a plurality of questions to the user. It is to be recorded.   The query summary information includes a search key part including a user classification attribute and a question summary number, It belongs to the search key part consisting of the user classification attribute number and the question general number, and the data part Question summary name, question summary content including voice summary number, company code, Yes Stores information such as effective period and registration date.

[0023]   The question table 24 records question information to the user.   The question information includes a search key consisting of the user classification attribute, the question general number, and the question number. Section, information about questions that belong to the data section, voice questions, registration date, etc. Store.

[0024]   The answer candidate table 25 stores information on answer candidates for questions selected by the user. It is to be recorded.   The answer candidate information includes a user classification attribute, a question general number, a question number, and an answer number. The search key part consisting of It stores information such as answer candidate contents, information provider code, and registration date.   The information provision code is set only for specific reply contents.

[0025]   The destination table 26 is a medical device that responds to a user's specific answer. It records the registration information of information providers such as Seki and local governments.   The provision destination registration information includes the information provision destination code, which is the search key part, and the user ID. Search key part consisting of password, name of information provider belonging to data part, contact person , Information such as person in charge, address, telephone number, email address, date of registration, etc. are stored. .

[0026]   The selection answer table 27 is a selection answer table selected by the user from answer candidates to the question. It records the optional response information.   The selected answer information includes a user classification attribute, a question general number, a question number, and an answer number. Consisting of a search key part, a user code belonging to the data part, reply contents, It stores information such as mode, registration date, registration time, and so on.

[0027]   The selected answer aggregation table 28 is selected by the user from answer candidates for the question. It records the selected answer aggregation information that aggregates the answers.   The selected answer aggregation information includes user classification attributes, question general numbers, question numbers, and answer numbers. The search key part consisting of, the vendor code that is the search key part, and the It stores information such as the number of responses, the content of the response, the information provider code, and the aggregation period.

[0028]   The non-response tabulation table 29 is the non-response tabulation information when the answer to the question is no response. It records information.   The unanswered aggregate information includes the user code that is the search key part and the information that belongs to the data part. User name, user classification attribute, address, phone number, family structure, number of unanswered items, unanswered contact Stores information such as the destination code and total period.

[0029]   Next, the processing means included in the central control unit is required for the fixed telephone 1 and the management terminal 13. Details of the processing procedure for searching and updating the database device 20 in response to a request signal I will explain in detail. FIG. 2 is a flow chart of the processing of the processing means provided in the central control unit according to the present invention. This is a diagram and the processing means is composed of the following six means.

[0030]   These are the automatic call transmission means 31, the user request transmission means 32, the answer registration procedure. Stage 33, information transmission means 34, non-response transmission means 35, and non-response status search means 36 Is.

[0031]   The auto call transmitting means 31 determines the question information and the corresponding information based on the operating conditions. Multiple answer candidate information to be sent to the fixed telephone 1 by the telephone number of the fixed telephone 1 Send.

[0032]   The processing procedure of the automatic call transmitting means 31 will be described in detail below.   (1) When the automatic call transmission means 31 turns on the power of the information transmission / reception management device 100 Is automatically started by the user table 21 to retrieve all user registration information. , Wait until the question start date and time set in the acquired user registration information arrives. To   (2) After the weight is released, it is set in the user registration information where the weight is released. From the user classification attribute, the question summary table 23 is searched to find the relevant question summary information. get.   (3) User classification attribute and question general number set in the acquired general question information Then, the question table 24 is searched to obtain the relevant question information.   (4) User classification attribute, question general number and quality set in the acquired question information The answer candidate table 25 is searched from the question number to obtain the corresponding answer candidate information. .   (5) Question content by voice set in the question information acquired in the process of (3) And the answer number by voice set in the answer candidate information acquired in the process of (4) The contents of the answer candidate including the answer number by voice are released by the weight in the process of (2). It is transmitted to the fixed telephone 1 having the telephone number set in the user registration information.   (6) The user registration information whose weight has been released in the process of (2) and the user registration information obtained in the process of (4) The obtained answer candidate information is passed to the answer registration means 33.

[0033]   The user request transmitting means 32 receives the request from the fixed telephone 1 and selects it. Question information based on user classification attributes, and multiple answer candidate information for it The data is sequentially transmitted to the fixed telephone 1 that has made a request.

[0034]   The processing procedure of the user request transmitting means 32 will be described in detail below.   (1) Voice user classification attribute number in response to a request signal from the fixed telephone 1. No. and user classification attribute contents are sent to the fixed telephone 1 that has made the request.   (2) Accepted and entered the user classification attribute number from the fixed telephone 1. The question summary table 23 is searched from the user classification attribute number and the corresponding question summary information is searched. Get the news.   (3) Includes the voice question general number set in the acquired question general information The general content of the question is transmitted to the fixed telephone 1 that has made the request.   (4) Accepting the input of the question general number from the fixed telephone 1, and by the processing of (2) User classification attribute set in the acquired question summary information and entered question summary number Then, the question table 24 is searched to obtain the relevant question information.   (5) User classification attribute, question general number and quality set in the acquired question information The answer candidate table 25 is searched from the question number to obtain the corresponding answer candidate information. .   (6) Question content by voice set in the question information acquired in the process of (4) And the answer number by voice set in the answer candidate information acquired in the process of (5) The contents of the included answer candidates are transmitted to the fixed telephone 1 that has made the request.   (7) Search the user table 21 from the telephone number of the fixed telephone 1 that has made the request Then, the corresponding user registration information is acquired.   (8) Answer the user registration information acquired and the answer candidate information acquired in the process of (5) It is delivered to the registration means 33.

[0035]   The answer registration means 33 is selected from the plurality of answer candidate information by the fixed telephone 1. The selected answer candidate information is registered in the database device 20 as the selected answer information.

[0036]   The processing procedure of the answer registration means 33 will be described in detail below.   (1) The answer registration means 33 is the automatic call transmission means 31 or the user request transmission It is activated in conjunction with the means 32, and the automatic call transmitting means 31 or user request transmission User registration information and answer candidate information from the means 32 are acquired.   (2) Accepting the input of the answer number from the fixed telephone 1 and sending the auto call Input from the candidate information obtained from the column 31 or the user request transmission means 32 The answer candidate information for which the answer number is set is acquired, and then steps (3) to (5) are performed. Do the work.   When the input of the answer number from the fixed telephone 1 is not accepted, (6) to (7 ) Processing is performed.   (3) Auto call transmission means 31 or user request transmission to the acquired answer candidate information Add the user code set in the user registration information acquired from the communication means 32. The selected answer information is created and registered in the selected answer table 27.   (4) User classification attribute and question general number set in the acquired answer candidate information And the question number and the answer number, the selected answer aggregation table 28 is searched and the corresponding selection is made. Acquires the answer total information and sets the number of answers set in the acquired selected answer total information. "1" is added and the selected answer totaling table 28 is updated.   (5) The information provider code is set in the selected answer information created in the process of (3) If it is, obtain it from the automatic call transmitting means 31 or the user request transmitting means 32. The information transmission means 34 sends the user registration information that has been created and the selection response information created in the processing of (3). Hand over to.   (6) Obtained from the automatic call transmitting means 31 or the user request transmitting means 32 From the user code set in the user registration information, the non-response tabulation table 29 The corresponding non-response summary information is searched for and set in the acquired non-response summary information. “1” is added to the number of non-response cases that are displayed, and the non-response totaling table 29 is updated.   (7) The user registration information acquired from the automatic call transmitting means 31 is transmitted by the non-response sender. Deliver to dan 35.   It should be noted that the selected answer is a total of the answers selected by the user from the answer candidates to the question. Aggregated information is the means and things to provide to the business operator who requested the collection of answers to the question. It is used by means such as searching from a terminal such as a personal computer provided by a trader. In the embodiment, description of those processing procedures is omitted.

[0037]   The information transmitting means 34 registers the answer candidate information selected by the answer registration means 33 with the recipient. If it is associated with the registered information, the registered answer information will be used as the user registration information. Both are transmitted to the destination terminal 2 as the provision information.

[0038]   The processing procedure of the information transmitting means 34 will be described in detail below.   (1) The information transmitting means 34 is activated in cooperation with the answer registration means 33 to register the answer. User registration information and selection answer information from the means 33 are acquired.   (2) Provision of information set in the selected answer information acquired from the answer registration means 33 From the destination code, the destination table 26 is searched to obtain the corresponding destination registration information. It   (3) Destination terminal of the email address set in the obtained destination registration information The machine 2 is provided with the user registration information and the selected reply information acquired from the reply registration means 33. Send offering information.

[0039]   The unanswered transmission means 35 is the answer registration means 33 for the auto call transmission means 31. If the service is not implemented, the corresponding usage of the destination terminal 2 belonging to the predetermined contact The non-response contact information including the user registration information belonging to the person is transmitted.

[0040]   Hereinafter, the processing procedure of the non-response transmitting means 35 will be described in detail.   (1) The non-response sending means 35 is activated in association with the reply registration means 33, and the reply registration means 33 is activated. The user registration information from the recording means 33 is acquired.   (2) No response set in the user registration information acquired from the answer registration means 33 From the contact code, the supplier table 26 is searched and the corresponding supplier registration information is retrieved. To get.   (3) Destination terminal of the email address set in the obtained destination registration information The non-response contact information including the user registration information acquired from the answer registration means 33 is sent to the machine 2. Believe.

[0041]   The no-response status search means 36 receives the request from the destination terminal 2 and Non-response collection of users who do not implement the answer registration means 33 for the call transmission means 31 Search the total status.

[0042]   The processing procedure of the non-response status search means 36 will be described in detail below.   (1) In response to a request signal from the destination terminal device 2, Search and retrieve the non-response summary information for which the summary period that includes the system date is set. To get.   (2) No response in descending order of the number of non-response cases set in the acquired non-response summary information Classify the aggregated information.   (3) From the user code set in the classified non-response aggregation information, the user Search the table to get the corresponding user registration information.   (4) List of classified non-response aggregate information and acquired user registration information The collected non-response status search screens are transmitted to the requested destination terminal 2.

[0043]   Although one embodiment of the present invention has been described in detail above, the present invention is not limited to this embodiment. It is not limited. Various modifications without departing from the technical scope of the present invention It can be carried out.

[0044]

[Effect of device]

  As described above, according to the information transmission / reception management device of the present invention, it is convenient for the user. The operating conditions regarding the sending and receiving of registered information about the content of the question and the answer time Therefore, it is possible to increase the collection record of answers to questions from users.

[0045]   Also, regarding the response from the user, if the response is no response, it is necessary to respond If it is determined that the user information is immediately sent to the department that handles it. It can be used as a regular monitoring tool for users' daily lives. Wear.

[Brief description of drawings]

FIG. 1 is a schematic diagram of a system using an information transmission / reception management device of the present invention.

FIG. 2 is a flow chart of processing of a processing means included in the central control device according to the present invention.

[Explanation of symbols]

1 Fixed telephone 2 Destination terminals 3 Internet 11 Web server device 12 Database server device 20 Database device 21 user table 22 supplier table 23 Question Summary Table 24 question table 25 Answer candidate table 26 Destination table 27 Choice Answer Table 28 Choice Answer Aggregation Table 29 Non-response summary table 30 Central control unit 31 Automatic Call Transmission Means 32 User Request Transmission Means 33 Answer registration means 34 Information transmission means 35 Non-response transmission means 36 Non-response status search means 100 Information transmission / reception management device

Claims (5)

[Scope of utility model registration request] 1. Information for managing transmission / reception of information, which is connected to a fixed telephone or a mobile telephone of a user and a destination terminal of a destination of information of the user via a communication network. A transmission / reception management device, comprising a database device for registering information between the fixed telephone or the mobile telephone and the destination terminal, and a central control device for controlling transmission / reception of the information. At least, the database device is a user registration table including a telephone number of the fixed telephone or the mobile telephone and an operation condition registered by the user with respect to transmission and reception of information, and the user based on the operation condition. Question table containing the question contents by voice provided to the user, and multiple voice answers prepared in advance as answer candidates for the question contents An answer candidate table including a complement, a selected answer table for registering information including the answer candidate selected from the plurality of answer candidates, and an association with the answer candidate table by information on the specific content of the answer candidate At least a provision destination registration table including information on the provision destination terminal, the central control unit, based on the operating conditions, the question content, and a plurality of the answer candidates for the question by the telephone number Auto call transmitting means for sequentially transmitting to a fixed telephone or the mobile telephone, and an answer registration for registering an answer candidate selected from the plurality of answer candidates from the fixed telephone or the mobile telephone in the selected answer table. Means, and the answer candidate selected by the answer registration means is associated with the provision destination registration table. In this case, at least the information stored in the corresponding user registration table of the registered answer candidate and an information transmitting unit for transmitting to the associated destination terminal are provided. Transmission and reception management device. 2. The central controller holds the corresponding user registration table in the provision destination terminal belonging to a predetermined information provision destination when the reply registration means for the auto call transmission means is not implemented. The information transmission / reception management device according to claim 1, further comprising a non-response transmission means for transmitting the information being transmitted. 3. The user registration table holds, as the operating condition, information on a transmission time of the question content and a user classification attribute obtained by classifying a personal attribute of the user. The information transmission / reception management device according to claim 1 or 2. 4. The central control unit is the fixed telephone,
Or, accepting a request from the mobile phone and sequentially transmitting the question content based on the selected user classification attribute and a plurality of the answer candidates to the fixed phone or the mobile phone that has made a request. 4. The information transmission / reception management device according to claim 3, further comprising a user request transmission means for performing the above. 5. The non-response status search means for receiving a request from a destination terminal and searching for a non-response aggregation status of a user for whom the answer registration means for the auto call transmission means is not implemented. The information transmission / reception management device according to any one of claims 1 to 4, further comprising: