JP4070766B2 - Seating position grasping device - Google Patents

Description

  The present invention relates to a seating position grasping device that can accurately grasp at which seating table a customer is seated in a restaurant or the like.

  For example, in a so-called fast food store such as a hamburger shop, it is common for a customer at a store to place an order at an order counter where a store clerk is present and then sit at a table seat.

  In stores that use this form of order, the store clerk will later deliver items that take a long time to cook, and customers who have finished the order often choose a table seat and can sit down, The store clerk who delivers the ordered item to the customer after sitting must look for the customer who may have placed the order and where it may have been seated.

  In order to identify the customer's table seat waiting for the ordered item, a predetermined number plate or the like is given to the customer and presented on the table seat, but the clerk manages the number plate etc. In addition to having to give the customer in advance at the time of order reception, and still relying on the number plate etc., there is no change in having to search for the customer. It is a heavy burden on the store clerk and the efficiency of service operation is also poor.

  Furthermore, in stores where customer table seats are set up on multiple floors in the building, the availability of table seats on each floor is only ascertained by the store clerk based on their own memory, etc. I don't know about customers who came to the store. Also, even if a new customer asks a store clerk about a vacant situation other than the floor where the customer is, only information based on the store clerk's memory and the like can be obtained, and the accurate vacant situation cannot always be grasped.

In addition, the following patent document issues an IC tag 20 that stores customer order information when ordering food and drinks, as a response to customer's detailed requests when ordering customers at restaurants or hotels. A system that is handed over to customers is proposed.
JP-A-2004-265127 (order system)

  This is arranged at the ticketing machine 23 arranged at the counter A of the restaurant, the IC tag 20 which is issued by the ticketing machine 23 and recorded with order information such as the customer's food and drink, and the table C of the restaurant. It comprises a reader 21 capable of reading food order information recorded on the IC tag 20, and a management device 22 arranged in the restaurant B for managing customer food order information.

  When a customer who visits a restaurant places an order for a desired food and drink, the customer service representative operates the ticketing machine 23 installed at the counter A, and the IC tag 20 in which the food order information ordered by the customer is recorded. Is issued and handed to the customer, and the food and beverage charges are collected from the customer.

  When the customer is seated in a vacant table C and the IC tag 20 is placed or inserted into the reader 21 provided in the table C, the reader 21 reads the order information stored in the IC tag 20, The read order information and the related information indicating the order of the ordered food and drink generated in connection with the order information by the predetermined operation of the customer are sent to the kitchen side and displayed on the display unit of the management device 22 on the kitchen side. And let the person in charge of cooking perform cooking according to the serving order.

  As described above, in general, the provider side of the food and drink provision service grasps the table seats and the like of each customer from the store staff's memory and the like. In other words, in the conventional food and beverage provision service, the provider side grasps which table seat the customer is seated exclusively by a person such as a store clerk.

  In such a service provision form, the burden on the store clerk increases, the efficiency in service operation also decreases, and it may be difficult to perform the service appropriately.

  Further, as disclosed in Patent Document 1, it takes time and labor to involve the work of issuing the IC tag 20, and if the reader 21 of the IC tag 20 is provided for each table, the reader 21 is always the number of tables. Only necessary, equipment costs soar and maintenance is troublesome.

  The object of the present invention is to eliminate the inconvenience of the conventional example, and to accurately grasp where the customer's seat is seated in the restaurant or the like, and as a result, it is possible to improve the service, Therefore, it is an object of the present invention to provide a seating position grasping device that can minimize the cost of the device and can rationalize the cost.

In order to achieve the above object, the present invention provides an RFID tag which is provided in a passenger table and stores this customer table specific information, and is delivered to a customer as an RFID reader, transmitter, CPU, memory, switching circuit, battery Is a card type in which a power lamp, a low battery lamp, an incoming lamp, and a communication lamp are arranged side by side on the front side, and when the customer is seated on the passenger table, the RFID table starts from the RFID table. Reading and transmitting means for reading and transmitting specific information, and recognition means for receiving the seat table specific information read by the reading and transmitting means and recognizing the seat table seated by the customer based on this information Is a summary.

  According to the first aspect of the present invention, when the customer is seated at the seating table, the reading / sending means for reading and transmitting the seating table specific information from the RFID tag is handed over to the customer first, and the customer seats the seating seat. When placed on the table, the reading and transmitting means reads the specific information of the passenger seat table and transmits it to the recognizing means. The recognizing means can recognize the customer seat table on which the customer is seated based on the transmitted information.

  Therefore, even in the case where the ordered items are delivered later at a fast food restaurant, etc., the store clerk can easily grasp the whereabouts of the customer who chooses the table seat after the order and seats the customer. You do n’t have to struggle to find it. Also, if the availability of the passenger seat table is notified from the recognized and recognized situation, a newly visited customer can easily grasp the accurate availability of the customer seat table receiving the service.

  Furthermore, the number of reading / sending means for reading and transmitting the passenger table specific information from the RFID tag may be prepared as many as the number of customers waiting for cooking, and the number is extremely small compared to the case where an apparatus is provided for each table.

In addition to the above-described operation, the reading and transmitting means delivered to the customer is easy to carry and easily and stably placed on the passenger seat table. Furthermore, each state can be grasped by display lamps such as power supply, battery low, incoming call, and communication.

  As described above, the seating position grasping device of the present invention can accurately grasp which seating table the customer is seated in a restaurant or the like, and as a result, can improve the service. is there.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 is an explanatory view showing an embodiment of a seating position grasping device according to the present invention. In the figure, 1 is a customer seat table, and a large number of the customer seat tables 1 are provided in the store. One example of such a store is a so-called fast food store such as a hamburger shop, and a customer visits the customer table 1 after placing an order at an order counter where a store clerk is present.

  An RFID tag (non-contact tag: Radio Frequency Identification tag) 2 in which the passenger table specific information is stored is attached to the passenger table table 1. The RFID tag 2 is a tag in which an IC chip with an antenna composed of an IC module 2a and a coil antenna 2b is sandwiched between synthetic resin films as shown in FIG. In addition, there is an advantage that data can be exchanged at a position several centimeters to several tens of centimeters away from the reader / writer, and it is resistant to dirt and static electricity.

  On the other hand, as shown in FIG. 3, a reading / transmission means 9 including an RFID reader 3, a transmitter 4, a CPU 5, a memory 6, a switching circuit 7, a battery 8, and the like is provided as a customer unit. The reading / sending means 9 reads and transmits the seating table specifying information from the RFID tag 2 when a customer is seated on the seating table 1.

  6 to 8 show the appearance of a customer unit incorporating the reading / transmitting means 9, which is housed in a bill-like flat case 10, with a power lamp 11a, a battery lowing lamp 11b on the front side, It is of a card type in which display lamps such as an incoming call lamp 11c and a communication lamp 11d are provided side by side.

  As shown in FIG. 4, a monitor screen 11, a CPU 12, and a memory 13 are used as recognition means for receiving the passenger table specifying information read by the reading / transmitting means 9 and recognizing the customer seat table 1 seated by the customer based on this information. A personal computer 14 composed of the above is used as a display unit, to which a receiving device 15 including an antenna 15a and a receiver 15b is connected.

  In the figure, 16 is an operation unit, 17 is a charging unit, and the operation unit 16 is for turning on / off the power of the customer unit incorporating the reading / transmitting means 9 and clearing the data. As shown in FIG. It consists of a non-contact module 16b, a transmitter 16c, and a switch control measure 16d.

  The charging unit 17 is for charging a customer unit incorporating the reading / transmitting means 9.

  Next, the usage will be described. When the customer orders food at the order counter and pays a fee, the customer unit containing the reading transmission means 9 is held over the operation unit 16, and the switch is turned on and delivered to the customer. The customer unit can be used when the power lamp 11a is lit.

  When the customer sits on the vacant passenger table 1 and puts the customer unit with the reading / transmission means 9 on the passenger table 1, the reading / transmission means 9 reads the data of the RFID tag 2 (the incoming lamp 11c is Lit), and transmitted to the personal computer 14. (The communication lamp 11d is turned on). When the personal computer 14 receives the passenger table specific information read by the reading / transmitting means 9, the customer unit number 17 and the sitting table number 18 are displayed on the monitor screen 11.

  When cooking is completed, the customer seat table 1 where the customer is sitting is confirmed on the monitor screen 11, and the attendant goes straight to the table.

  When the delivery is completed, the clerk pulls up the customer unit incorporating the reading / transmitting means 9 and holds it over the operation unit 16 to turn off the switch. At the same time, the data is cleared and the customer number and the table number are deleted from the reading / transmitting means 9.

  After closing the store, the customer unit incorporating the reading and transmitting means 9 plugs into the charging unit 17 and charges it. (The low battery lamp 11b lights up to inform that charging is necessary)

It is explanatory drawing which shows one Embodiment of the seating position grasping | ascertainment apparatus of this invention. It is explanatory drawing of the RFID tag used with the seating position grasping | ascertainment apparatus of this invention. It is explanatory drawing of the customer unit which incorporated the reading transmission means used with the seating position grasping | ascertainment apparatus of this invention. It is explanatory drawing of the recognition means which recognizes the customer seat table which the customer used with the seat position grasping | ascertainment apparatus of this invention seated. It is explanatory drawing of the operation unit used with the seating position grasping | ascertainment apparatus of this invention. It is a side view of the customer unit which incorporated the reading transmission means used with the seating position grasping | ascertainment apparatus of this invention. It is a top view of the customer unit which incorporated the reading transmission means used with the seating position grasping | ascertainment apparatus of this invention. It is a reverse view of the customer unit which incorporated the reading transmission means used with the seating position grasping | ascertainment apparatus of this invention. It is explanatory drawing of a monitor screen. It is explanatory drawing which shows a prior art example.

Explanation of symbols

1 Passenger Seat Table 2 RFID Tag 2a IC Module 2b Coil Antenna 3 RFID Reader 4 Transmitter 5 CPU
6 memory 7 switching circuit 8 battery 9 reading / transmitting means 10 bill-like flat case 11 monitor screen 11a power lamp 11b low battery lamp 11c incoming lamp 11d communication lamp 12 CPU
13 Memory 14 Personal computer 15 Receiver 15a Antenna 15b Receiver 16 Operation unit 17 Charging unit 16a CPU
16b Non-contact module 16c Transmitter 16d Switch control measure 17 Charging unit 18 Monitor screen 20 IC tag 21 Reader 22 Management device 23 Ticket issuing machine

Claims (1)

An RFID tag provided in the seat table and storing the seat table specific information;
The RFID reader, transmitter, CPU, memory, switching circuit, and battery are housed in a bill-like flat case, and the power lamp, low battery lamp, incoming lamp, and communication lamp display lamp are arranged on the front side. Read and transmit means for reading and transmitting the audience table specific information from the RFID tag when a customer is seated on the audience table with the card type provided ,
A seating position grasping device comprising: recognition means for receiving the seating table specifying information read by the reading and sending means and recognizing the seating table on which the customer is seated based on this information.

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