JP3975935B2 - Vehicle information providing system and vehicle information providing device - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a vehicle information providing system and a vehicle information providing apparatus that provide necessary information to a vehicle in response to a request from the vehicle.
[0002]
[Prior art]
As an information providing service for vehicles by a manned operator, a service for providing a destination of a car navigation device, traffic information, weather forecast, news, restaurant information, etc., a telephone connection, etc. is known (patent) Reference 1). A user who uses the information providing service for vehicles first calls the information center and informs the operator that he / she wants to obtain traffic information, for example. The operator searches and determines the traffic information desired by the user using various databases. The user downloads the determined traffic information to the in-vehicle device and displays it on the in-vehicle display. Therefore, on the information center side, it is necessary to confirm the coincidence between the user of the incoming call in the voice mode and the user of the incoming call in the data mode.
[0003]
[Patent Document 1]
Japanese Patent Laid-Open No. 10-173589
[0004]
[Problems to be solved by the invention]
However, in the conventional information providing service for vehicles, based on the telephone number registered in advance by the user, the consistency between the user of the call received in the voice mode and the user of the call received in the data mode is confirmed. Therefore, the user has to register a telephone number for using this service. That is, when both the caller number in the voice mode and the data mode match the phone number registered in advance, the information searched on the information center side is transmitted to the in-vehicle device specified by the caller number. . Therefore, the user has to use a telephone registered in advance, and it is necessary to newly register again when he / she purchases a new telephone.
[0005]
The present invention provides a vehicular information providing system and a vehicular information providing apparatus that can provide information to an in-vehicle device without requiring prior telephone number registration on the user side.
[0006]
[Means for Solving the Problems]
(1) In the vehicle information providing system according to the present invention, an occupant of a vehicle equipped with a vehicle-mounted device calls the information center, requests provision of desired information by voice mode, and temporarily disconnects the telephone line. Calling the information center again, and downloading the information prepared by the information center to the in-vehicle device in the data mode. The information center calls the telephone number that is called in the voice mode and the phone that is called in the data mode. When it is confirmed that the number matches, the information retrieved based on the passenger's desire is transmitted to the in-vehicle device.
(2) The vehicle information providing apparatus according to the present invention searches for information desired by the occupant based on the voice information in the voice mode received from the occupant of the vehicle equipped with the vehicle-mounted device, and the telephone line is once disconnected. Based on data information in the data mode received from the same occupant again, it is a device that transmits the information desired by the occupant who sent the call to the in-vehicle device, and the telephone number that was called in the voice mode and the phone that was called in the data mode When it is confirmed that the number matches, the information retrieved based on the passenger's desire is transmitted to the in-vehicle device.
[0007]
【The invention's effect】
According to the vehicle information providing system and the vehicle information providing apparatus according to the present invention, the information desired by the passenger is mounted on the vehicle based on the coincidence between the telephone number received in the voice mode and the telephone number received in the data mode. Therefore, the user who receives the information providing service does not need to register in advance the telephone number used for receiving the service.
[0008]
DETAILED DESCRIPTION OF THE INVENTION
-First embodiment-
FIG. 1 is a diagram showing an overall configuration of a first embodiment of a vehicle information providing system according to the present invention. A user who uses this vehicle information providing system uses the in-vehicle device 1 to request the information center 20 to obtain desired information, and downloads the information prepared in the information center 20 to the in-vehicle device 1.
[0009]
The in-vehicle device 1 includes a navigation unit 2, a monitor 3, a mobile phone 4, a communication adapter 5, a telephone harness 6 for connecting the mobile phone 4 and the communication adapter 5, a communication adapter 5 and a navigation unit 2. Are provided with a connection harness 7, a microphone 8, a speaker 9, a GPS antenna 10, an operation switch 11, and an operator call switch 12.
[0010]
The navigation unit 2 includes a CPU, ROM, RAM, and the like (not shown) and has a function of searching for a route to the destination. The monitor 3 displays a current location of the vehicle, a recommended route to the destination calculated by the navigation unit 2 and the like. The monitor 3 can also display information such as traffic information and weather forecast downloaded from the information center 20. The mobile phone 4 is used when talking with an operator waiting in the information center 20 or when performing data communication with the information center 20.
[0011]
The microphone 8 is used when talking with an operator of the information center 20 using a hands-free system. The speaker 9 outputs the information downloaded from the information center 20 by voice, or when talking to the operator using the hands-free system, the conversation content from the operator is outputted by voice. The GPS antenna 10 receives radio waves from GPS satellites (not shown) in order to acquire current position information of the vehicle.
[0012]
The operation switch 11 is used to perform various operations such as an operation of a screen displayed on the monitor 3, an operation for using a hands-free system, and data communication. The operation switch 11 includes a download button (not shown) for downloading information from the information center 20. The operator call switch 12 is a switch used when calling an operator waiting in the information center 20.
[0013]
The communication adapter 5 performs data communication control with the information center 20. In addition, a telephone number of an operator center 30 of the information center 20 described later is registered in the communication adapter 5, and when the user presses the operator call switch 12, the operator center 30 is automatically called. The telephone number of the operator center 30 is registered before the communication adapter 5 is shipped from the factory, for example.
[0014]
The information center 20 includes an operator center 30, an information database group 40, a vehicle information center 50, and a customer center 60. The operator center 30 includes a PBX / CTI 31 for controlling a telephone line, a telephone 33, an information search system 34, a headset 36, a mouse 32 and a keyboard 39 for using the information search system, and a monitor 38. Prepare.
[0015]
A PBX (Private Branch Exchanger) is usually installed in a corporate building or the like, and exchanges external telephones with internal telephones and between internal telephones. CTI (Computer Telephony Integration) integrates a telephone communication system such as PBX and an information system such as a computer and a database so that they can be linked to each other. In other words, the PBX / CTI 31 controls the telephone line such as connecting a call received from the user to a vacant operator or sending a waiting voice guidance when there is no vacant operator.
[0016]
An operator working at the operator center 30 uses the telephone 33 or the headset 36 to converse with the user. The operator searches for information desired by the user using the information search system 34. The information retrieval system 34 is connected to a plurality of databases 41 to 44, 56, 57 constituting the information database group 40 through a network 37 such as a LAN.
[0017]
The information database group 40 includes a location / phone information database 41, a traffic information database 42, a weather forecast database 43, various information databases 44, a user profile database 56, and a temporary user profile database 57. The position / phone information database 41 stores position information and telephone number information of various facilities such as restaurants and public facilities. The traffic information database 42 stores traffic information such as general roads and toll roads. The weather forecast database 43 stores weather forecast information for each location. The various information database 44 stores information other than the above-described information on various facilities, traffic information, and weather information.
[0018]
The user profile database 56 stores user information such as user names, addresses, and mobile phone numbers registered in advance. The temporary user profile database 57 is a database for temporarily storing a telephone number of a user who has called the information center 20, and details thereof will be described later.
[0019]
The vehicle information center 50 includes a PBX / CTI 52 that controls a telephone line, a communication device 53, and an information processing terminal 54. The communication device 53 performs data communication with the in-vehicle device 1. The information processing terminal 54 performs data processing for performing data communication with the in-vehicle device 1. The PBX / CTI 31 of the operator center 30 and the PBX / CTI 52 of the vehicle information center 50 are connected to the general telephone line network 55.
[0020]
The customer center 60 includes a customer registration system 62 and a customer management server 66. The customer registration system 62 performs user registration and changes of registered user personal information. A customer management server 66 connected to the customer registration system 62 is a server for managing user information.
[0021]
The above-described operator center 30, vehicle information center 50, customer center 60, and information database group 40 are connected through a network 37 such as a LAN. The network 37 is also connected to the Internet 63. Accordingly, the information center 20 exchanges various information with the content provider / application service provider group 64 via the Internet 63. The user can also perform user registration using a terminal 65 such as a personal computer connected to the Internet 63 without going through the operator of the customer center 60.
[0022]
The user who uses the vehicle information provision system in the first embodiment needs to perform user registration in advance. The first method for user registration is to enter the mobile phone number used when using this system, along with general information such as the user's name, address, date of birth, etc. Mail to customer center 60 of center 20. After confirming the contents of the application form, the customer center 60 operator performs user registration processing on the customer management server 66 using the customer registration system 62. The registered user information is stored in the user profile database 56. At this time, as described later, a user ID unique to each user is issued to the user. The issued user ID is stored in the user profile database 56 in association with user information such as the user's name.
[0023]
As described above, the second method for user registration is a method of directly registering in the customer management server 66 using a terminal 65 such as a personal computer connected to the Internet 63. Further, when the in-vehicle device 1 has an online registration function, the in-vehicle device 1 can be used to directly register with the customer management server 66.
[0024]
When the user registration process to the customer management server 66 is completed, a user ID is issued to the user. When the user uses the information providing service of the information center 20, user authentication is performed based on the user ID. That is, the user inputs the issued user ID into the in-vehicle device 1, and the user ID is transmitted to the information center 20 when data communication is performed between the in-vehicle device 1 and the information center 20. The information center 20 performs user authentication based on whether or not the user ID stored in the user profile database 56 matches the transmitted user ID.
[0025]
The user can also register user parameter information related to the service for receiving the information providing service of the information center 20. FIG. 2 shows an example of user parameter information. As shown in FIG. 2, the user registers traffic information of frequently used traffic sections, weather information of specific regions, frequently used telephone numbers (address book), etc. as user parameter information in the customer management server 66. be able to. If the user parameter information is used, for example, an operator can make a call to a person registered in the address book, or traffic information of frequently used sections can be obtained quickly. The user parameter information registered in the customer management server 66 is stored in the user profile database 56 together with the user information described above.
[0026]
FIG. 3 is a diagram illustrating an example of user information stored in the user profile database 56. The user information shown in FIG. 3 includes the registration date when the user was registered, the user ID, the vehicle-mounted device ID, the user name, the postal code, the address, the contact telephone number, the e-mail address, the date of birth, the legal entity / individual In addition, the user parameter information described above is included together with the account number and the mobile phone number to be used. The in-vehicle device ID is an ID unique to each in-vehicle device 1.
[0027]
FIG. 4 and FIG. 5 are flowcharts showing processing contents respectively performed by the in-vehicle device 1 and the information center 20 in the vehicle information providing system in the first embodiment. The in-vehicle device 1 determines whether or not the operator call switch 12 is turned on in step S10. If it is determined that the operator call switch 12 is not turned on, the process waits in step S10 until it is turned on. If it is determined that the operator call switch 12 is turned on, the process proceeds to step S20.
[0028]
In step S20, a call is made to the operator center 30 of the information center 20 in the voice mode. The voice mode is a mode for conversation between the user and the operator. As described above, since the telephone number of the operator center 30 is registered in the communication adapter 5 in advance, when the user presses the operator call switch 12, the automatic operation is performed via the navigation unit 2, the communication adapter 5, and the cellular phone 4. The operator center 30 is called. At this time, the communication adapter 5 places the number “186” in front of the telephone number of the operator center 30 and makes a call. That is, since some mobile phones 4 have a function for notifying the caller number, the caller number is notified so that the information center 20 can identify the caller. Make a phone call in the form.
[0029]
Of the processes performed on the information center 20 side, the processes from step S100 to step S130 are performed by the PBX / CTI 31 of the operator center 30. In step S100, it is determined whether there is an incoming call from the user. If it is determined that there is no incoming call, it waits in step S100 until there is an incoming call. If it is determined that there is an incoming call, the process proceeds to step S110. In step S110, a caller ID acquisition process is performed, and the process proceeds to step S120. In step S120, it is determined whether there is a caller number as a result of the caller number acquisition process performed in step S110. If it is determined that there is a caller number, the process proceeds to step S140. If it is determined that there is a caller non-notification setting and there is no caller number, the process proceeds to step S130. In step S130, for example, a pre-registered message such as “Caller ID not notified” is reproduced.
[0030]
The processing from step S140 to step 180 is performed by the information search system 34. In step S140, the telephone number is authenticated based on the caller telephone number acquired in step S110. This authentication is performed based on whether or not the caller number is stored in the user profile database 56. If the caller number is stored in the user profile database 56 as a result of the phone number authentication, the user parameter information described above is used together with general information such as the user name stored in correspondence with the phone number. Obtained from the profile database 56. On the other hand, when the caller number is not stored in the user profile database 56, the acquired caller number is temporarily stored in the search system 34.
[0031]
In step S150 following step S140, the telephone connected to the PBX / CTI 31 is connected to the telephone set 33. As a result, the operator waiting at the operator center 30 has a conversation with the user using the telephone 33 or the headset 36. Although only one telephone set 33 is shown in FIG. 1, there are actually a plurality of telephone sets 33. When the incoming call is connected to the telephone 33, the process proceeds to step S160.
[0032]
In step S160, information desired by the user is searched. The operator can select the type of desired information (for example, destination information, traffic information, weather forecast), address information, facilities such as restaurants and pharmacies so that the user can retrieve desired data from the information database group 40. Get genre information from users.
[0033]
FIG. 6 is a diagram illustrating an example of a search screen displayed on the monitor 38 of the information search system 34. The search screen shown in FIG. 6 includes a name input field 300 for inputting a user's name, an address input field 301 for inputting an address, a genre input field 302 for inputting a genre, and a desired information type 303 for selecting a desired information type. Is displayed. Based on the conversation with the user, the operator selects the type of information desired by the user from the desired information type 303 using the keyboard 39 and the mouse 32, and the user desires from the genre selection column 302. Select a genre. In the search screen shown in FIG. 6, destination information is selected as the desired information type 303, and “store” is selected in the genre selection field 302. Thereafter, when the operator presses the search button 310, the information search system 34 searches for the corresponding information from the information database group 40.
[0034]
Further, when user parameter information is acquired based on the result of authentication of the telephone number in step S140, the acquired user parameter information is displayed on the monitor 38 of the information search system 34. FIG. 7 is a diagram illustrating an example of user parameter information displayed on the monitor 38. If the user parameter information is information related to a telephone number frequently used by the user, a registration destination 304 and a telephone number 305 are displayed. If traffic information is frequently used, a route name 306 and a section name 307 such as the Tomei Expressway are displayed. Is displayed. Therefore, when there is a call from the telephone number that the user has registered in advance, an information providing service using the user parameter information can be performed. In addition, when a call from a telephone number not registered in advance is received, an information providing service using user parameter information is impossible, and an operation using user parameter information is not performed so that an operator cannot make a mistake. I can't do that.
[0035]
In step S170 following step S160, it is determined whether information desired by the user has been determined based on the operation of the operator. If it is determined that it has been determined, the process proceeds to step S180. If it is determined that it has not been determined, the process returns to step S160 to search for information again. In step S180, the determined information is stored in the temporary user profile database 57 in order to transmit the information determined in step S170 to the user. The confirmed information is the destination address, name, telephone number, location information, etc. if it is destination information, and the route book, section, traffic jam information, etc. if it is traffic information, and the address book (user parameter information ) Is the name of the connection destination, telephone number, etc.
[0036]
The confirmation information is stored in the temporary user profile database 57 together with the caller number acquired in step S110 regardless of whether or not the caller number is stored in the user profile database 56 by the telephone number authentication performed in step S140. The FIG. 8 shows an example of data stored in the temporary user profile database 57. FIG. 8 shows the date and time when the data was saved, the mobile phone number of the caller acquired at step S110, and the saved information (confirmed information) retrieved at step S160. The stored information includes the total number of data to be transmitted to the user, the number of data to be transmitted, the service type, the title, text data indicating the contents of information, image data, icon data, and the like. The service type indicates the type of information to be provided. For example, a number is predetermined such as No. 1 for destination information and No. 10 for traffic information.
[0037]
In step S180, when the information determined in step S170 is stored in the temporary user profile database 57, the process proceeds to step S190. In step S190, voice guidance is provided to prompt the user to acquire (download) prerecorded data, and the process proceeds to step S200. The voice guidance may be performed by the operator himself.
[0038]
The user who has heard the voice guidance for prompting data acquisition presses a download button (not shown) included in the operation switch 11. The in-vehicle device 1 determines whether or not the download button has been pressed in step S30. If it is determined that the download button is not pressed, the process waits in step S30 until it is pressed. If it is determined that the download button is pressed, the process proceeds to step S200. In step S200, the telephone connected to the operator center 30 is temporarily disconnected. The reason for temporarily disconnecting the telephone is to reconnect the telephone connected in the voice mode in the data mode and download the data stored in the information center through the data communication. The data mode here is a mode for sending and receiving data by data communication.
[0039]
Subsequently, the description will be continued from step S40 of the flowchart shown in FIG. When the download button included in the operation switch 11 is pressed, in step S40, a call is automatically connected to the vehicle information center 50 in the data mode. Also in this case, in order to notify the caller number, a call is made with “186” in front of the telephone number of the vehicle information center 50.
[0040]
A call transmitted via the download button (operation switch 11), the navigation unit 2, the communication adapter 5, and the mobile phone 4 arrives at the PBX / CTI 52 of the vehicle information center 50 via the general line network 55. In step S210, the PBX / CTI 52 of the vehicle information center 50 determines whether there is an incoming call. If it is determined that there is no incoming call, the process waits in step S210 until there is an incoming call. If it is determined that there is an incoming call, the process proceeds to step S220.
[0041]
In step S220, a caller ID acquisition process is performed, and the process proceeds to step S230. In step S230, the incoming call is received and connected to the information processing terminal 54, and data mode negotiation for establishing the data mode is performed. In step S240 following step S230, the user ID is authenticated after the data mode negotiation is completed. Since the user ID is transmitted from the in-vehicle device 1 by data communication, the information processing terminal 54 refers to the user profile database 56 for the transmitted user ID and confirms the presence or absence of registration. . When the user ID authentication process is performed, the process proceeds to step S250.
[0042]
In step S250, the user ID transmitted as a result of the authentication process performed in step S240 is stored in the user profile database 56, and if it is determined that the authentication is OK, the process proceeds to step S260. On the other hand, if it is determined that the transmitted user ID is not stored in the user profile database 56 and the authentication is NG, the process proceeds to step S310, and “Service cannot be received because the ID is not registered” or the like. Is sent to the in-vehicle device 1 to disconnect the telephone line.
[0043]
In step S260, telephone number authentication processing is performed based on the caller number in the data mode acquired in step S220. That is, it is determined whether or not the caller number acquired in step S220 is stored in the temporary user profile database 57. In the next step S270, it is determined whether or not the caller number is stored in the temporary user profile database 57 as a result of the authentication process performed in step S260. If the caller ID is stored in the temporary user profile database 57 and it is determined that the authentication is OK, the process proceeds to step S280. On the other hand, if it is determined that the caller number is not stored in the temporary user profile database 57 and the authentication is NG, the process proceeds to step S310. In step S310, an NG message such as “Information cannot be transmitted because there is no information to be sent” is transmitted to the vehicle-mounted device 1 to disconnect the line.
[0044]
In step S280, the data stored in the temporary user profile database 57, that is, the data stored in the temporary user profile database 57 in step S180 is acquired. Data acquisition is performed based on the result of authentication of the telephone number performed in step S260. That is, data stored in association with the telephone number that is matched by the authentication of the telephone number is acquired. When the data acquisition process is performed, the process proceeds to step S290.
[0045]
In step S290, it is determined whether the data to be transmitted to the user is stored in the temporary user profile database 57 as a result of the data acquisition process performed in step S280. If it is determined that it is stored, the process proceeds to step S300, and if it is determined that it is not stored, the process proceeds to step S310. In step S310, an NG message such as “Information cannot be transmitted because there is no information to be sent” is transmitted to the vehicle-mounted device 1 to disconnect the line. On the other hand, in step S300, the data acquired in step S280 is transmitted to the in-vehicle device 1.
[0046]
In step S50, the vehicle unit 1 determines whether or not the data transmitted by the vehicle information center 50 in step S300 has been received. If it is determined that no data is received, the process waits in step S50 until it is received. If it is determined that data is received, the process proceeds to step S60. In step S60, received data (downloaded data) is processed. For example, if the received data is destination setting information, the navigation unit 2 performs destination setting processing. When the received data is processed, the line connected between the in-vehicle device 1 and the vehicle information center 50 is disconnected in step S320.
[0047]
If the in-vehicle device 1 has a function for storing downloaded data, the downloaded data is stored in the in-vehicle device 1. The user can check the downloaded information (for example, the name of the facility, the telephone number, the location, etc.) by operating the operation switch 11 as necessary.
[0048]
In the vehicle information providing system according to the first embodiment, an occupant of a vehicle equipped with the vehicle-mounted device 1 calls the information center 20 to request provision of desired information by voice mode, and temporarily disconnects the telephone line. Then, the information center 20 is called again, and the information prepared by the information center 20 is downloaded to the in-vehicle device 1 in the data mode. In this vehicle information providing system, information desired by the user is transmitted from the information center 20 to the vehicle-mounted device 1 by the following procedure. First, the information center 20 acquires the telephone number of the telephone received from the user in the voice mode (step S110), acquires the information desired by the user by the information search system 34 (step S160), and acquires the acquired telephone number. And the information are stored in the temporary user profile database 57 in association with each other (step S180). Subsequently, the telephone number of the telephone received from the user in the data mode is acquired (step S220). After the user ID is authenticated (steps S240 and S250), is the acquired telephone number stored in the temporary user profile database 57? It is determined whether or not (steps S260 and S270). If the telephone number of the incoming call in the data mode is stored in the temporary user profile database 57, the data stored in association with the telephone number is acquired from the temporary user profile database 57 (step S280). It transmits to the vehicle equipment 1 (step S300).
[0049]
According to the first information providing system for vehicles, the user can receive provision of desired information by using the mobile phone different from the mobile phone registered at the time of user registration by the method described above. That is, it is not necessary to re-register the mobile phone number when using a mobile phone different from the previously registered mobile phone. Moreover, in the above-mentioned example, in order to receive the service using the user parameter information (additional service), it has been described that the mobile phone number used for using this system at the time of user registration is registered. Registration of a mobile phone number in advance is also unnecessary. That is, the convenience of the user is improved as compared with a conventional information providing service in which a mobile phone number to be used is registered in advance and authentication with the registered phone number is performed.
[0050]
In addition, the user can quickly receive a wide range of services using the user parameter information by registering in advance in the information center 20 the user parameter information related to the service for receiving the information providing service of the information center 20.
[0051]
In addition, a configuration in which communication in the voice mode and the communication mode is simultaneously performed is conceivable. In this case, a dedicated communication module for performing the voice mode and the communication mode at the same time is required in the in-vehicle device 1. This leads to an increase in the cost of the in-vehicle device 1 and is not preferable from the viewpoint of acquiring a member (user) who uses the vehicle information providing system.
[0052]
-Second Embodiment-
In the vehicle information providing system in the first embodiment, a user can register user parameter information in advance, and when using the information providing service, the user parameter information is used to receive a quick service. I was able to. In the vehicular information providing system in the second embodiment, the user parameter information is not registered in advance, and the information providing service using the user parameter information is not performed. In addition, it is not necessary to enter a mobile phone number when performing pre-registration for receiving the information providing service.
[0053]
Also in the vehicle information providing system in the second embodiment, the user needs to perform user registration (use application) in advance in order to use this system. Since the user registration method is the same as that in the vehicle information providing system in the first embodiment, a detailed description is omitted. The registered user information is stored in the user profile database 56.
[0054]
FIG. 9 is a diagram illustrating an example of user information stored in the user profile database 56 in the vehicle information providing system according to the second embodiment. What is different from the user information (FIG. 3) in the vehicle information providing system in the first embodiment is that there is no item of mobile phone number and no item of user parameter information.
[0055]
FIG. 10 and FIG. 11 are flowcharts showing processing contents respectively performed by the in-vehicle device 1 and the information center 20 in the vehicle information providing system in the second embodiment. The same processes as those performed in the in-vehicle device 1 and the information center 20 used in the vehicle information providing system in the first embodiment shown in FIGS. 4 and 5 are denoted by the same reference numerals and detailed. Description is omitted.
[0056]
In the vehicle information providing system according to the second embodiment, the processing performed on the in-vehicle device 1 side is the same as the processing performed on the in-vehicle device 1 side illustrated in FIGS. 4 and 5. Moreover, since the process of step S100, S110 performed in the information center 20 is also the same as the process of step S100, S110 shown in FIG. 4, description is abbreviate | omitted. In step S120A following step S110, it is determined whether there is a caller number as a result of the caller number acquisition process performed in step S110. If it is determined that there is a caller number, the process proceeds to step S150. If it is determined that there is no caller number, the process proceeds to step S130.
[0057]
That is, in the vehicle information provision system according to the second embodiment, since the mobile phone number is not pre-registered, the processing performed in step S140 of the flowchart shown in FIG. 4, that is, the phone number based on the caller number The authentication process is not performed. Since the process performed after step S150 is the same as the process performed in the vehicle information providing system in the first embodiment shown in FIGS. 4 and 5, detailed description thereof is omitted. However, when searching for information desired by the user in step S160, information search using user parameter information is not performed.
[0058]
According to the vehicle information providing system in the second embodiment, since the mobile phone number used for using the information providing service is not pre-registered, the user can use the information center 20 regardless of the type of the mobile phone. You can receive information providing service. That is, similar to the vehicle information providing system in the first embodiment, the mobile phone number to be used is registered in advance, and compared with the conventional information providing service for authenticating with the registered phone number, User convenience is improved.
[0059]
However, in step S260 of the flowchart shown in FIG. 11, a call is made to the information center 20 in the voice mode, as is clear from the authentication of the telephone number in the voice mode and the telephone number in the data mode. The mobile phone 4 and the mobile phone 4 that calls the information center 20 in the data mode must be the same.
[0060]
The present invention is not limited to the embodiment described above. For example, in step S240 of the flowcharts shown in FIGS. 5 and 11, user authentication is performed based on the user ID issued at the time of user registration, but user authentication is performed based on the vehicle-mounted device ID unique to the vehicle-mounted device 1. It can also be done. As the in-vehicle device ID, for example, the serial ID is written when the in-vehicle device 1 is shipped from the factory, and the user applies the in-vehicle device serial ID on the application form at the time of user registration.
[0061]
Further, in the vehicle information providing system in the first embodiment, the information retrieval system 34 authenticates the telephone number in order to perform the information providing service using the user parameter information (step of the flowchart in FIG. 5). S140), PBX / CTI31 may be used. That is, it is determined whether or not the caller number acquired by the PBX / CTI 31 is stored in the user profile database 56, and the determination result is notified to the information search system 34. At this time, if the caller ID is stored in the user profile database 56, the user information including the user parameter information is also transmitted to the information search system 34.
[0062]
The operator of the operator center 30 receives a telephone call from a user by the telephone 33. However, when the information search system 34 has a reception function, the operator can also receive the call by the information search system 34. In this case, the PBX / CTI 31 sends an incoming signal to the information search system 34 via the network 37.
[0063]
In the vehicle information providing system in the first embodiment, the confirmed information after the information search is stored in the temporary user profile database 57 together with the caller number (step S180 in the flowchart of FIG. 4). Based on the result of identification number authentication (step S140), the place where the confirmation information is stored can be changed. For example, when the caller ID acquired in step S110 matches the telephone number registered by the user, the telephone number is stored in the user profile database 56 together with the user information corresponding to the telephone number registered by the user. On the other hand, if the acquired caller number does not match the telephone number registered by the user, the confirmation information is stored in the temporary user profile database 57 together with the acquired telephone number. In this case, when the stored information is acquired in step S280 of the flowchart of FIG. 5, the stored information is acquired with reference to both the temporary user profile database 57 and the user profile database 56.
[0064]
In order for the user to download information to the in-vehicle device 1, the download is started by pressing the download button included in the operation switch 11, but the in-vehicle device 1 may be provided with a function of automatically starting the download. Good. In this case, the process of step S30 in the flowcharts of FIGS. 4 and 10 is not necessary, and the in-vehicle device 1 can detect the disconnection of the telephone line in the voice mode and automatically make a telephone connection in the data mode. it can. In addition, the telephone connection in the voice mode and the data mode can be performed using two telephones. Also in this case, after the telephone connected in the voice mode is disconnected, the stored data can be downloaded using the telephone that performs the telephone connection in the data mode.
[0065]
The correspondence between the constituent elements of the claims and the constituent elements of the first and second embodiments is as follows. That is, the information search system 34 is the information search means, the PBX / CTI 31 is the telephone number acquisition means, the temporary user profile database 57 is the storage means, the information processing terminal 54 is the determination means, and the communication device 53 and the information processing terminal 54 are Each of the information transmission means is configured. In addition, each component is not limited to the said structure, unless the characteristic function of this invention is impaired.
[Brief description of the drawings]
FIG. 1 is a diagram showing an overall configuration of a first embodiment of a vehicle information providing system according to the present invention;
FIG. 2 is a diagram showing an example of user parameter information
FIG. 3 is a diagram showing an example of user information stored in a user profile database in the vehicle information providing system according to the first embodiment.
FIG. 4 is a flowchart showing processing contents respectively performed by the in-vehicle device and the information center in the vehicle information providing system according to the first embodiment.
FIG. 5 is a flowchart showing the processing content following the flowchart shown in FIG. 4;
FIG. 6 is a diagram showing an example of a search screen displayed on the monitor of the search system
FIG. 7 is a diagram showing an example of user parameter information displayed on the monitor of the search system
FIG. 8 is a diagram showing an example of data stored in a temporary user profile database
FIG. 9 is a diagram showing an example of user information stored in a user profile database in the vehicle information providing system according to the second embodiment.
FIG. 10 is a flowchart showing processing contents respectively performed by the in-vehicle device and the information center in the vehicle information providing system according to the second embodiment.
FIG. 11 is a flowchart showing the processing content following the flowchart shown in FIG. 10;
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 ... Vehicle equipment, 2 ... Navigation unit, 3 ... Monitor, 4 ... Mobile phone, 5 ... Communication adapter, 6 ... Telephone harness, 7 ... Connection harness, 8 ... Microphone, 9 ... Speaker, 10 ... GPS antenna, 11 ... Operation Switch, 12 ... Operator call switch, 20 ... Information center, 30 ... Operator center, 31 ... PBX / CTI, 32 ... Mouse, 33 ... Telephone, 34 ... Information retrieval system, 36 ... Headset, 37 ... Network, 38 ... Monitor 39 ... Keyboard, 40 ... Information database group, 41 ... Location / phone information database, 42 ... Traffic information database, 43 ... Weather forecast database, 44 ... Various information databases, 50 ... Vehicle information center, 52 ... PBX / CTI, 53 ... Communication device, 54 ... Information processing terminal, 56 ... User profile Database, 57 ... Temporary user profile database, 60 ... Customer center, 62 ... Customer registration system, 63 ... Internet, 64 ... Content provider / application service provider, 65 ... User PC, 300 ... Name input field, 301 ... Address input field, 302 ... genre selection field 303 ... desired information type 304 ... registration destination 305 ... telephone number 306 ... route name 307 ... section

Claims (3)

An occupant of a vehicle equipped with an in-vehicle device calls the information center, requests provision of desired information by voice mode, temporarily disconnects the telephone line, calls the information center again, and the information center In the vehicle information providing system that downloads the information prepared by the vehicle-mounted device in the data mode,
The information center receives information requested by the information retrieval means for retrieving the requested information, telephone number obtaining means for obtaining a telephone number of a telephone from an occupant of the vehicle on which the vehicle-mounted device is installed, Storage means for storing the telephone number acquired by the telephone number acquisition means and the information searched by the information search means in association with each other, and the telephone acquired by the telephone number acquisition means when receiving a call in the data mode A determination unit that determines whether a number is stored in the storage unit; and the determination unit determines that the acquired telephone number is stored in the storage unit; An information transmission system for a vehicle, comprising: information transmission means for transmitting information stored in the storage means in association with the vehicle-mounted device. Searches for information desired by the occupant based on the voice information received from the occupant of the vehicle equipped with the vehicle-mounted device, and once based on the data information in the data mode received from the same occupant after the telephone line is disconnected once In the vehicle information providing apparatus for transmitting information desired by the occupant who has transmitted to the vehicle-mounted device,
Information retrieval means for retrieving information requested by a passenger of a vehicle equipped with an on-vehicle device;
A telephone number acquisition means for acquiring a telephone number of an incoming call;
Storage means for storing the telephone number acquired by the telephone number acquisition means when the call is received in the voice mode in association with the information searched by the information search means;
Determining means for determining whether or not the telephone number acquired by the telephone number acquiring means when stored in the data mode is stored in the storage means;
When the determination unit determines that the acquired telephone number is stored in the storage unit, the information stored in the storage unit in association with the acquired telephone number is transmitted to the in-vehicle device. A vehicle information providing apparatus comprising: an information transmitting unit. The vehicle information providing apparatus according to claim 2,
A registration unit that pre-registers user parameter information unique to each user who receives the information providing service and a telephone number used by the user to receive the information providing service in association with each other;
The determination means determines whether or not the telephone number acquired by the telephone number acquisition means is stored in the registration means when an incoming call is made in the voice mode;
When the determination unit determines that the telephone number acquired when the incoming call is received in the voice mode is registered in the registration unit, the information search unit is associated with the acquired telephone number and the registration unit An information providing device for a vehicle, which searches for information desired by a user using user parameter information registered in the vehicle.

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