JP3948927B2 - Information management system and method - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an information management system comprising a plurality of base centers distributed for each of a plurality of jurisdictions, for example, a plurality of regions, and a central command center that performs information communication with the plurality of base centers. And an information management method.
[0002]
[Prior art]
In a conventional information management system, information corresponding to a specific attribute in data managed in each base center is transmitted to a central command center that collectively manages information. For example, when considering a customer support service in a gas company, a call center (base center) for receiving a failure notification from a customer is provided independently for each of a plurality of jurisdictions. Information received at each call center (base center) is given priority according to its importance, and high priority item information is transmitted from each call center to the central command center using FAX. Here, FAX is used because each call center (base center) is an independent entity, and a system is constructed in which all base centers and the central command center are connected so that bidirectional communication is possible over a network. Because it is not. Furthermore, only important information (for example, case information related to customer safety) is transmitted from the call center to the central command center in order to collect and share such information. The center aggregates and shares information on behalf of each base center that is an independent entity.
[0003]
[Problems to be solved by the invention]
However, a plurality of base centers, each of which is independent, and the central command center can be connected via a network, and information can be transmitted from each base center to the central command center. Therefore, a problem may occur in the central command center where many accesses are concentrated. For example, when the central command center receives item information from a plurality of base centers, the line on the central command center side becomes very congested, and a problem arises in that the load on communication processing performed in the central command center increases. Furthermore, since the central command center needs to receive and store a large number of item information from a plurality of base centers, a large load is imposed on the reception processing and storage processing.
[0004]
The present invention has been made in view of the above-described problems, and an object thereof is information management in which information is transmitted and received with a small load between a plurality of base centers and a central command center that manages information in those centers. It is in providing a system and method.
[0005]
[Means for Solving the Problems]
  The first characteristic configuration of the information management system according to the present invention for solving the above-described problem is that a plurality of bases distributed in each of a plurality of jurisdictions as set forth in claim 1 of the claims. An information management system comprising a center and a central command center that performs information communication between the plurality of base centers,
  The base center relates to information receiving means for receiving request information from the requester, and correspondence to the received case.informationItem information creation means for creating item information for each item includingAmong the case information, information on the response to the accepted case isHeadline information creating means for creating headline information obtained by simplifying the contents of the case information corresponding to the predetermined attribute, and first transmission / reception means for transmitting / receiving information to / from the central command center,
  The central command center has second transmission / reception means capable of individually transmitting / receiving information to / from the plurality of base centers, and display means capable of displaying predetermined information.
  The second transmitting / receiving means receives the heading information in combination with origin information capable of identifying the origin of the heading information from the base center, and the display means displays the heading information and the origin information,
  When selection input for any combination of the displayed heading information and origin information combination is performed at the central command center, the second transmission / reception means responds based on the selected origin information. Individual communication with the base center that manages the case information is performed, the content of the corresponding case information is received from the base center, and the display means displays the content of the received case information.
[0006]
A second characteristic configuration of the information management system according to the present invention for solving the above-described problem is that the request information is provided by a report from a customer as described in claim 2 in the claims. It is in.
[0007]
  The third characteristic configuration of the information management system according to the present invention for solving the above-described problem is, in addition to the first or second characteristic configuration, as described in claim 3 in the column of the claims,The headline information creating means is configured to display the contents of the updated matter information even when the updated matter information does not correspond to the predetermined attribute when the matter information is updated by the matter information creating means. The second transmission / reception means receives the updated header information, further comprising a function of simplifying and creating updated header information.In the point.
[0008]
  A fourth characteristic configuration of the information management system according to the present invention for solving the above-mentioned problems is that the first to third features as described in claim 4 of the claims section.EitherIn addition to the feature configuration ofThe information regarding the response to the accepted case is any of a case urgently dispatched at the base center side, a case dispatched at a non-emergency basis at the base center side, or a case where countermeasures are communicated by telephone at the base center side Information that belongs to
The headline information creating means determines the case information of the urgently dispatched case as the case information corresponding to the predetermined attribute.In the point.
[0009]
  The first characteristic configuration of the information management method according to the present invention for solving the above-described problem is that a plurality of bases distributed in each of a plurality of jurisdictions as described in claim 5 of the claims. A center and a central command center for performing information communication between the plurality of base centers, the base center receiving information requested by the requester and responding to the accepted case AboutinformationItem information creation means for creating item information for each item includingAmong the case information, information on the response to the accepted case isIncluding header information creating means for creating header information obtained by simplifying the contents of the case information corresponding to the predetermined attribute, and first transmission / reception means for transmitting / receiving information to / from the central command center, The central command center includes a second transmission / reception unit capable of individually transmitting / receiving information to / from the plurality of base centers and a display unit capable of displaying predetermined information.,
  A header information receiving step in which the second transmitting / receiving means receives the header information in combination with origin information capable of identifying the origin of the header information from the base center;
  A heading information display step in which the display means displays the heading information and the origin information;
  When selection input for any combination of the displayed heading information and origin information combination is made at the central command center, the second transmitting / receiving means responds based on the selected origin information. A case information receiving step of performing individual communication with a base center managing the case information and receiving the content of the corresponding case information from the base center;
  The display means includes a case information display step for displaying the contents of the received case information.
[0010]
A second characteristic configuration of the information management method according to the present invention for solving the above-described problem is that, in addition to the first characteristic configuration, the request information, as described in claim 6 in the column of claims. Is provided by a report from a customer.
[0011]
  The third feature configuration of the information management method according to the present invention for solving the above-described problem is as described in claim 7 in the claims section, in addition to the first or second feature configuration,When the matter information is updated by the matter information creating means, even if the updated matter information does not correspond to the predetermined attribute,The updated header information is received by the second transmission / reception means, and the updated header information is simplified by the header information creating means.ThirdThe method includes a header information receiving step.
[0012]
  The fourth characteristic configuration of the information management method according to the present invention for solving the above-described problems is that, as described in claim 8 of the claims, the first to thirdAnyIn addition to the feature structure,The information regarding the response to the accepted case is any of a case urgently dispatched at the base center side, a case dispatched at a non-emergency basis at the base center side, or a case where countermeasures are communicated by telephone at the base center side Information that belongs to
The headline information creating means determines the case information of the urgently dispatched case as the case information corresponding to the predetermined attribute.In the point.
[0013]
  The operation and effect will be described below.
  According to the first characteristic configuration of the information management system according to the present invention, in the base center, the information reception unit receives request information from the requester, and the case information creation unit relates to the response to the received case.informationCreate item information for each item includingAmong the case information, information on the response to the accepted case isThe headline information is created by simplifying the contents of the case information corresponding to the predetermined attribute, and the first transmission / reception means transmits / receives information to / from the central command center. In the central command center, the second transmission / reception is performed. The means is configured to individually transmit and receive information to and from a plurality of base centers, and the display means is configured to display predetermined information. With the above characteristic configuration, the second transmission / reception means receives the heading information from the base center in combination with origin information capable of identifying the origin of the heading information, and the display means includes the heading information and the origin information. When the selection input for any combination of the displayed heading information and origin information combination is performed at the central command center, the second transmitting / receiving means adds the selected origin information to the selected origin information. And performing individual communication with the base center that manages the corresponding case information, receiving the content of the corresponding case information from the base center, and the display unitByThe contents of the received case information are displayed.
[0014]
  Therefore, since the data capacity of information transmitted to the central command center can be reduced (simplified as heading information), it becomes unnecessary to secure a large storage capacity in the central command center. In addition, only when it is desired to obtain item information to be referred to in detail from the transmitted header information, the central command center accesses each base center, so that the system load at the central command center and the central command center It is possible to reduce the load on the line between each base center.
  In addition, the header information is based on whether or not the information about the response to the accepted case corresponds to a predetermined attribute, that is, what kind of response has been taken on the site center side for the accepted case. Since it is created on the basis of the information, the central command center side can know information that is actually handled by the base center side.
[0015]
According to the second characteristic configuration of the information management system according to the present invention, the present invention can be applied to a system in which the request information is provided by a report from a customer to the base center. For example, when applied to utility companies such as gas companies, electric power companies, and water companies, a call center (base center) that receives reports from customers and a central command center that supervises multiple call centers By constructing an information management system comprising the above, it is possible to obtain the same effect as that of the first feature configuration.
[0016]
  According to the third characteristic configuration of the information management system according to the present invention,When the matter information is updated by the matter information creation means, even if the updated matter information does not correspond to the predetermined attribute,Headline information whose contents are simplified is created.Then, the updated header information is received by the second transmission / reception means.
[0017]
  According to the fourth characteristic configuration of the information management system according to the present invention, whether or not the case information corresponds to the predetermined attribute is information on correspondence performed at the base center,In other words, information that belongs to any of the cases urgently dispatched at the base center, the dispatched cases other than emergency at the base center, and the cases to which countermeasures were transmitted over the telephone at the base centerDetermined according to. ThereforeNot all the case information created at the base center is transmitted to the central command center, but only the information determined to be important (corresponding to attributes) can be received at the central command center. As a result, the frequency of communication between the base center and the central command center can be reduced, and the amount of information stored in the central command center can also be reduced.
[0018]
  According to the first characteristic configuration of the information management method according to the present invention, the data capacity of information transmitted to the central command center can be reduced (simplified heading information). It is no longer necessary to secure a large In addition, only when it is desired to obtain item information to be referred to in detail from the transmitted header information, the central command center accesses each base center, so that the system load at the central command center and the central command center It is possible to reduce the load on the line between each base center.
  In addition, the header information is based on whether or not the information about the response to the accepted case corresponds to a predetermined attribute, that is, what kind of response has been taken on the site center side for the accepted case. Since it is created on the basis of the information, the central command center side can know information that is actually handled by the base center side.
[0019]
According to the second characteristic configuration of the information management method according to the present invention, the present invention can be implemented in a method in which the request information is provided by a report from a customer to the base center. For example, when applied to utility companies such as gas companies, electric power companies, and water companies, a call center (base center) that receives reports from customers and a central command center that supervises multiple call centers By implementing this method in a system comprising the above, it is possible to obtain the same effects as those obtained by the first characteristic configuration.
[0020]
  According to the third characteristic configuration of the information management method according to the present invention,When the matter information is updated by the matter information creation means, even if the updated matter information does not correspond to the predetermined attribute,Headline information whose contents are simplified is created.Then, the updated header information is received by the second transmission / reception means.
[0021]
  According to the fourth characteristic configuration of the information management method according to the present invention, whether or not the case information corresponds to the predetermined attribute is information on correspondence performed at the base center,In other words, information that belongs to any of the cases urgently dispatched on the base center side, the cases dispatched on the base center side other than emergency, and the cases on the base center side that communicated countermeasures over the phoneDetermined according to. Therefore,Not all the case information created at the base center is transmitted to the central command center, but only the information determined to be important (corresponding to attributes) can be received at the central command center. As a result, the frequency of communication between the base center and the central command center can be reduced, and the amount of information stored in the central command center can also be reduced.
[0022]
DETAILED DESCRIPTION OF THE INVENTION
The information management system 1 according to the present invention will be described below with reference to the drawings. The information management system 1 includes a plurality of base centers 2 distributed in a plurality of jurisdictions, and a central command center 3 that performs information communication with the plurality of base centers 2, and these are the Internet. It is connected so that it can communicate via the network.
[0023]
For example, in a utility company such as a gas company, an electric company, or a water company, a call center that receives a report (request information) from a customer corresponds to the base center 2, and call centers installed in a plurality of regions Centralized operation corresponds to the central command center 3. In the following embodiment, the base center 2 and the central command center 3 installed in the gas company are exemplified, and measures taken on the base center 2 side for the reported case (telephone reception, dispatch on the next day, emergency dispatch, etc.) The case where the information on the emergency dispatch case is transmitted to the central command center 3 as simplified heading information will be described. Here, the region is given as a representative example of jurisdiction, but the jurisdiction can be determined based on other specialties. For example, a business center that receives a report (request information) from a customer in an independent jurisdiction such as a gas business jurisdiction, an electric power business jurisdiction, or a water business jurisdiction may be used as the base center 2.
[0024]
The base center 2 is a department that receives a report from a customer who is receiving a service provided by a gas company and issues a command to take measures against the reported case. Information such as the contents of the notifications and countermeasures are recorded as project information. For example, when the above countermeasure is a serious case instructing an emergency dispatch to a customer's home, the base center 2 transmits heading information obtained by simplifying the contents of the case information to the central command center 3, and so on. Communicate that there was a serious case. That is, the central command center 3 is a department that collects and manages information on serious incidents among incidents that occur in the area in charge of each base center 2.
[0025]
FIG. 2 shows a configuration diagram of each of the base center 2 and the central command center 3. First, the base center 2 creates case information for each case including information receiving means 4 for receiving a report (request information) from a customer belonging to the arranged area, and information on measures for the reported case. Transmission / reception of information is performed between the creation means 5, header information creation means 6 that creates header information obtained by simplifying the contents of the case information corresponding to a predetermined attribute described later, and the central command center 3. The first transmission / reception means 7 and a base database 8 for storing case information are provided. Further, the central command center 3 transmits from the base center 2 a second transmission / reception means 9 capable of individually transmitting / receiving information to / from a plurality of base centers 2, a display means 10 capable of displaying predetermined information. And a central database 11 for storing the received data.
[0026]
Next, the steps of the information management method performed in the information management system 1 will be described with reference to FIG.
First, in step 100, the information receiving means 4 of the base center 2 receives a report (request information) from a customer. In response to the received notification, some measures are taken, and an instruction such as dispatch is given to a worker belonging to the base center 2. For example, if the content of the report is “gas sometimes smells”, the person in charge at the base center 2 may solve the problem simply by giving an instruction over the phone, or the worker may visit the customer's home. In some cases, it can be resolved by dispatching and coping. Alternatively, when the content of the report is “smelling odor over a wide area”, an operator is dispatched urgently to deal with it.
[0027]
In step 102, the case information creation means 5 creates for each reporting case that has received case information including information on the countermeasure. FIG. 4 shows an input screen for receiving information from the customer in the information receiving means 4 of the base center 2 and inputting information necessary for creating item information including information on countermeasures. On this screen, in addition to the customer's name and address, items such as "Odor level", "Odor generation time", and "Alarm status" are interviewed, and the details of the accident are investigated. Is called. In addition, when the report recipient communicates the first aid method, information is also entered in the “First Aid Details” column. As a result, the report receiver determines how urgently the countermeasure needs to be taken for the case, and adds a priority (here, “emergency dispatch B”). In addition, when inputting information for which no input item is set, handwritten input can be performed as a reception memo.
[0028]
After the input described above is performed, the input item information is stored in the base database 8 by selecting the “Close” button. Furthermore, when the input item information corresponds to a predetermined attribute, heading information in which the item information is simplified is created. In the example shown in FIG. 4, “emergency dispatch B” in the dispatch information (measures) has predetermined attributes (“special dispatch”, “emergency dispatch A”, “emergency dispatch B”, “emergency dispatch C”, Since it corresponds to the attribute of “general dispatch A” and “general dispatch B” that are more urgent than “emergency dispatch C”), header information is created as described later.
[0029]
Here, the attribute is an item capable of classifying item information. For example, when classifying according to the contents of the report shown in FIG. 4, “indoor odor”, “outdoor odor”, “defect out of gas”, “explosion”, “poisoning”, “damage”, “fire” All item information can be classified based on each attribute such as “ESV (Emergency shutoff valve) closed”. The project information classified by the attribute “indoor odor” can be further classified based on the attribute information of the odor level “wide range odor”. In addition, as described above, the dispatch information shown in FIG. 4 ("emergency dispatch": an emergency dispatch case, "general information": a non-emergency dispatch case, "telephone reception": a case in which countermeasures are communicated by telephone) The item information can also be classified based on the attribute information. Furthermore, accident date and time can be used as attribute information, and case information reported after a predetermined time can be used as case information corresponding to the attribute mentioned here. It is also possible to set a plurality of attributes at the same time. For example, when time and urgency are used as attribute information, case information that occurs after a predetermined time and has high urgency is used as heading information in the central Filtering of received case information that is transmitted to the center 3 can be performed. Therefore, these attributes may be determined according to what information is desired to be collected on the central command center 3 side.
[0030]
Next, in step 104, the headline information creating means 6 creates headline information obtained by simplifying the contents of the case information corresponding to a predetermined attribute in the created case information. The created heading information is transmitted to the central command center 3 using the first transmission / reception means 7 in step 106. When the heading information is transmitted to the central command center 3, the source information is transmitted in combination with the heading information so that the source of the heading information can be identified. Here, the origin information may be information that allows a specific base center to be identified and accessed from among a plurality of base centers connected to the network 4.
[0031]
In step 108, the second transmission / reception means 9 of the central command center 3 receives the heading information and the origin information transmitted from the base center 2 (heading information receiving step), and displays them on the display means 10 in step 110 (heading). Information display process). In addition, information is stored in the central database 11.
[0032]
FIG. 5 shows an example of a screen in which the heading information and the origin information generated in the base center 2 and transmitted to the central command center 3 are displayed on the display means 10 of the central command center 3. In the heading information list shown in FIG. 5, the name of each office (name of the base center 2) is displayed as the origin information, and the contact time, dispatch information, report contents, customer address to the central command center 3 are displayed as the heading information. , Customer name, etc. are displayed. Here, the new information of the contact time is set to be displayed at the top.
[0033]
In the central command center 3, when it is desired to receive detailed item information regarding specific information from the list of heading information displayed in FIG. 5, the heading information and source information are selected and input on the screen. In FIG. 5, the highlighted heading information and origin information are highlighted. In this way, the detailed command information is requested from the central command center 3 to the base center 2 for the displayed headline information and origin information.
[0034]
What is displayed here is headline information in which the case information is simplified, but the central command center 3 may require detailed information instead of the simplified information. In that case, the central command center 3 selects and inputs headline information and origin information that require detailed information, and requests the corresponding center information from the base center 2 (step 112). At this time, based on the origin information, one of the one or more base centers 2 having the corresponding item information and capable of communicating with the central command center 3 is selected and accessed.
[0035]
The base center 2 that has received the request for the case information in step 114 searches the base database 8 for the corresponding case information and transmits the case information to the central command center 3 (step 116). In step 118, the case information received in the central command center 3 (case information receiving step) is displayed on the display means 10 (case information display step).
[0036]
FIG. 6 shows an example of item information received at the central command center 3 and displayed by the display means 10. Here, the case information classified as emergency dispatch A with the received content “fire” is displayed. Thus, by selecting a specific case from the heading information shown in FIG. 5 and displaying the detailed case information, the information amount of each case transmitted to the central command center 3 can be reduced. Can be small. As described above, first, the base information 2 is transmitted from the base center 2 to the central command center 3 as the headline information that can reduce the data capacity, so that each base center 2 and the central command center 3 are transmitted. It is possible to prevent the communication with the network from becoming crowded.
[0037]
The case information created in each base center 2 can be updated according to the subsequent work status, and an example of a screen for performing the update work in the base center 2 will be described below.
[0038]
FIG. 7 shows an example of an update screen when updating the contents of the case information previously created in the base center 2. At present, “indoor odor” is selected, but if gas poisoning occurs thereafter, “poisoning” may be selected to update the project information. In addition, the telephone number in the reception memo column can be rewritten and updated. The update of the matter information here is completed by selecting and inputting the “Update” button, but when the “Update” button is selected and the updated matter information is stored in the database, the matter information is also updated. If the attribute is applicable, updated heading information is created, transmitted, and received at the central command center 3 (second heading information receiving step). In this case, as shown in FIG. 5, “updated” is written in the “change” column in the information updated in the list of heading information. Alternatively, since the item information before the update corresponds to the attribute, it is transmitted as heading information to the central command center 3, but the updated item information may not correspond to the attribute. Also in that case, headline information in which the updated case information is simplified is generated, transmitted, and received at the central command center 3 (third headline information receiving step).
[0039]
Similarly to the example of the update screen shown in FIG. 7, the case information once received in the base center 2 and the case information for which the case information is created can be deleted. By selecting and inputting a “delete” button on the delete screen, the item information is deleted from the base database 8. If the heading information of the case information is transmitted to the central command center 3, the fact that the case information has been deleted at the base center 2 is transmitted to the central command center 3, and the heading as illustrated in FIG. It is also possible to delete the corresponding heading information from the information list.
[0040]
<Another embodiment>
In the above embodiment, as an example of a plurality of jurisdictions, call centers (base centers) distributed in a plurality of regions and a central command center 3 that supervises them have been described as an example. It is not limited. For example, it is also possible to construct an information management system that collects the damage status of each municipality in the event of a large-scale disaster, considering municipal offices as the base center 2 and prefectural government offices as the central command center 3. Further, by regarding the above-mentioned prefectures as the base center 2 and the country as the central command center 3, information transmission / reception between the base center 2 and the central command center 3 described in the above embodiment is performed in a plurality of stages. An information management system can be further constructed. In addition, in the case of a similar large-scale disaster, the business center that receives reports (information) from customers in independent jurisdictions such as the gas business supervisor, the electric utility supervisor, and the water utility supervisor is not seen in the base center 2, The disaster countermeasure headquarters or the like can be regarded as the central command center 3 to build a system. In these cases, it is impossible to know the overall situation of the disaster because it is not possible to aggregate all the information between the base centers 2, but by using an information management system like the present invention, The overall situation can be known with a small communication load.
[0041]
In addition, when considering an information management system consisting of a parts company (central command center 3), a plurality of product companies (base center 2) that deal with the parts company, and a plurality of factories belonging to those product companies, Each product company (base center 2) accepts parts inventory information (request information) from the factory using information accepting means 4, and uses order information creating means 5 to provide ordering information (corresponding information) about the parts. Create inventory days information (item information) for the above parts. If the inventory days are not within the specified range (the inventory days are very long because they have a lot of inventory, or the inventory days are very short because the inventory is very low) (predetermined attributes) The item information corresponding to the item information is created by the item information creation means 6 with the item contents simplified. As a result, the parts company (central command center 3) that has received the headline information from each product company can know the outline of demand for each part. In addition, when it is desired to know the demand for a specific part in detail, the corresponding heading information can be selected to obtain detailed information. In addition, the information management system and information management method according to the present invention can be applied not only to the above-described example but also to various scenes (such as inventory information and trouble information) such as merchandise distribution.
[0042]
The information registration system and method according to the present invention have been described above with reference to the drawings. However, what is shown in the drawings is merely an example and does not limit the present invention.
[Brief description of the drawings]
FIG. 1 is a configuration diagram of an information management system.
FIG. 2 is a configuration diagram of a base center and a central command center.
FIG. 3 is a process diagram of an information management method.
FIG. 4 is an example of a case information screen.
FIG. 5 is an example of a heading information screen.
FIG. 6 is an example of a case information screen.
FIG. 7 is an example of a case information screen.
FIG. 8 is an example of a case information screen.
[Explanation of symbols]
1 Information management system
2 base center
3 Central command center
4 Information reception means
5 Item information creation means
6 Heading information creation means
7 First transmission / reception means
8 base database
9 Second transmission / reception means
10 Display means
11 Central database

Claims (8)

An information management system comprising a plurality of base centers distributed in each of a plurality of jurisdictions, and a central command center that performs information communication with the plurality of base centers,
The base center includes information receiving means for receiving request information from the requester, case information creating means for creating case information for each case including information related to the accepted case, and the receiving of the case information. First information is sent and received between the central command center and heading information creating means for creating heading information in which the content of the case information corresponding to the predetermined attribute corresponds to a predetermined attribute. Transmission and reception means,
The central command center has second transmission / reception means capable of individually transmitting / receiving information to / from the plurality of base centers, and display means capable of displaying predetermined information.
The second transmitting / receiving means receives the heading information in combination with origin information capable of identifying the origin of the heading information from the base center, and the display means displays the heading information and the origin information,
When selection input for any combination of the displayed heading information and origin information combination is performed at the central command center, the second transmission / reception means responds based on the selected origin information. An information management system that performs individual communication with a base center that manages case information, receives the contents of the corresponding case information from the base center, and the display means displays the contents of the received case information.   The information management system according to claim 1, wherein the request information is provided by a report from a customer. The headline information creating means is configured to display the contents of the updated matter information even when the updated matter information does not correspond to the predetermined attribute when the matter information is updated by the matter information creating means. It has a function to simplify and create updated heading information,
The information management system according to claim 1 , wherein the second transmission / reception unit receives the updated heading information . The information regarding the response to the accepted case is any of a case urgently dispatched at the base center side, a case dispatched at a non-emergency basis at the base center side, or a case where countermeasures are communicated by telephone at the base center side Information that belongs to
The information management system according to any one of claims 1 to 3, wherein the headline information creating unit determines the case information of the urgently dispatched case as the case information corresponding to the predetermined attribute. A plurality of base centers distributed in each of a plurality of jurisdictions, and a central command center that performs information communication with the plurality of base centers, the base center includes request information from a requester Information receiving means for receiving information, case information creating means for creating item information for each case including information related to the received case, and information relating to the received case among the case information is a predetermined attribute. The header information creating means for creating the header information obtained by simplifying the contents of the case information corresponding to the above and the first transmission / reception means for transmitting / receiving information to / from the central command center, the central command center Is a system comprising: a second transmitting / receiving unit capable of individually transmitting / receiving information to / from the plurality of base centers; and a display unit capable of displaying predetermined information.
A header information receiving step in which the second transmitting / receiving means receives the header information in combination with origin information capable of identifying the origin of the header information from the base center;
A heading information display step in which the display means displays the heading information and the origin information;
When selection input for any combination of the displayed heading information and origin information combination is made at the central command center, the second transmitting / receiving means responds based on the selected origin information. A case information receiving step of performing individual communication with a base center managing the case information and receiving the content of the corresponding case information from the base center;
An information management method comprising: a case information display step in which the display means displays the content of the received case information.   The information management method according to claim 5, wherein the request information is provided by a report from a customer. When the matter information is updated by the matter information creation unit, even if the updated matter information does not correspond to the predetermined attribute, the updated matter information is simplified by the heading information creation unit. 7. The information management method according to claim 5, further comprising a third header information receiving step of receiving the updated header information after being updated by the second transmission / reception means. The information regarding the response to the accepted case is any of a case urgently dispatched at the base center side, a case dispatched at a non-emergency basis at the base center side, or a case where countermeasures are communicated by telephone at the base center side Information that belongs to
The information management method according to any one of claims 5 to 7, wherein the headline information creating unit determines the case information of the urgently dispatched case as the case information corresponding to the predetermined attribute.

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