JP5401717B2 - Service report system - Google Patents

Description

  The present invention relates to an operation work report system, and more particularly, to an operation work report system that makes a business contact by e-mail using a mobile phone during a transportation work such as truck freight transportation.

  There are various items in truck operation management such as ensuring transportation safety, managing working hours, managing arrival and departure times, delivery efficiency, loading efficiency, and so on. It is indispensable to exchange information with a vehicle driving worker (hereinafter referred to as “driver”) who is directly involved in the transportation work. On the other hand, with the widespread use of mobile phones, it has become common to use both mobile phones owned by the driver for business communication instead of conventional business reports using ordinary phones. At the same time, transmission / reception of information via an e-mail of a mobile phone or a Web browser is generally performed. From such a background, for example, a mail transmission / reception system as disclosed in Patent Document 1 is disclosed as a system for transmitting information from the operation management side to the vehicle side using electronic mail.

  However, in the case of Patent Document 1, since the terminal is provided in the vehicle, when the user is away from the vehicle, a problem such as an e-mail not being transmitted is devised to solve this problem. However, in the case of a mobile phone that can be carried by the driver at all times, the answering service can be used even outside the service area. Rather, it is necessary to cope with the case where the operation work is hindered for some reason.

JP 2010-128918 A

  The present invention has been made in view of the above-described conventional problems, and an object of the present invention is to reduce the work burden on the operation manager and to improve the management of the vehicle operator and to carry out the transportation operation. It is to provide an operation work reporting system corresponding to an abnormal state occurring in the inside.

  The operation work report system of the present invention made to achieve the above object is an operation work report system that communicates operation status by e-mail using a mobile phone owned by a vehicle driver, A mobile phone having a connected operation management server, an administrator terminal of an operation operation manager who is connected to the operation management server via a communication network and is responsible for a transportation operation, and an e-mail transmission / reception function owned by the vehicle operator The operation management server is configured to store and refer to information related to transportation work, a Web server that exchanges information with the administrator terminal, a mail server that exchanges information with the mobile phone, and the like. A database server, wherein the mail server is a vehicle based on a schedule set in advance via the database server. Acquire each operation management data and send an email of the transmission items to the vehicle driver, extract the report information from the reply email from the vehicle operator and reflect it in the operation management data of the vehicle, When abnormality is detected, it has the monitoring means which transmits warning mail to the said vehicle driving worker, and notifies warning information to the said administrator terminal, It is characterized by the above-mentioned.

  In the operation work reporting system according to the present invention, the monitoring means extracts the corresponding information from the information described in the text of the reply mail by distinguishing it by a preset identification code for each information. Further, the monitoring means transmits a warning mail for notifying warning information to the administrator terminal when a scheduled reply mail from the mobile phone does not arrive within a predetermined time, and the administrator terminal When warning information is received, warning means is provided for warning by sound and light.

  According to the operation work reporting system of the present invention, by automatically processing transmitted / received e-mails, the work efficiency of the call work operation and the management of the arrival and departure times, which the operation work manager has conventionally performed by telephone, is greatly increased. Not only can it be improved, but it can also cope with an abnormal condition that hinders work, and the response to the driver is also left as data, so that the effect of the information can be expected to increase. In addition, when using a voice call on a mobile phone, it may not be possible during a disaster, whereas when using an e-mail, there may be some delay, but there is an advantage that communication is relatively secured. .

  In addition, each trucking company using this system, such as truck freight transportation, is only required to register the e-mail address of the mobile phone to be used. Editing is possible, and as long as there is an Internet connection environment, you can enjoy the effects without requiring special capital investment.

It is explanatory drawing of the outline | summary of the operation work report system by one Embodiment of this invention. It is explanatory drawing which shows the operation | work of the driver in the operation work report system shown in FIG. It is a schematic block diagram of the operation work report system by one Embodiment of this invention. It is a flowchart explaining the advance preparation in the operation work report system by one Embodiment of this invention. It is a flowchart explaining the process of the monitoring module shown in FIG. It is a flowchart explaining the operation condition inquiry in the operation work report system by one Embodiment of this invention. It is a flowchart explaining the additional function in the operation work report system by one Embodiment of this invention.

  Hereinafter, the specific example of the form for implementing the operation work report system of this invention is demonstrated in detail, referring drawings.

  FIG. 1 is a schematic explanatory view of an operation work reporting system according to an embodiment of the present invention, and FIG. 2 is an explanatory view showing a driver's work in the operation work reporting system shown in FIG.

  Referring to FIG. 1, the operation work reporting system according to the present embodiment is owned by the operation management server 1, the manager terminals 4a and 4b of the carrier, and the vehicle operator (driver) of the vehicle 2a such as a truck. It is composed of a mobile phone 2 having an e-mail transmission / reception function, and information exchange between the manager terminals 4a and 4b and the operation management server 1 is managed with a later-described Web server 11 (see FIG. 3) included in the operation management server 1. Between the web browsers mounted on the user terminals 4a and 4b. The e-mail 3 is transmitted / received between a mail server 12 (see FIG. 3), which will be described later, included in the operation management server 1 and the mobile phone 2 owned by the driver. Give and receive. The e-mail 3 is also used as a warning e-mail that notifies the administrator terminals 4a and 4b as needed when an abnormality occurs in the operation schedule. The administrator terminal 4a installed in a branch office or sales office is provided with a warning device 5 for warning by sound and light as warning means when a warning mail is received.

  The e-mail 3 sent from the mail server to the e-mail address of the mobile phone 2 owned by the driver is an e-mail for confirming the business contents of the day. For example, the flight number is included in the address as part of the address, the arrival / departure time, arrival / departure time, scheduled arrival / departure time, etc. are included in the title column, and the contact information etc. is described in the email body, and basic information is provided only by the email header To be able to grasp. The driver who receives the e-mail 3 from the mail server 2 with the mobile phone 2 refers to the e-mail header and the e-mail text, for example, the work contents, the arrival / departure time, the arrival / departure time, the scheduled arrival / departure time, etc. If there is no change, if there is a change or if there is a report content, an e-mail 3 describing the relevant matter and the message is sent from the mobile phone 2 to the mail server. If there is a problem with the confirmation items or business execution, for example, in the case of a vehicle failure or poor physical condition, the e-mail 3 in which the abnormality content is described together with the identification information is returned to the mail server. The mail server extracts the changed information from the received reply mail, and records it in the transport ledger 14a through the database server 14 (see FIG. 3) to be described later, including the communication items described in the text. Update. The transport ledger 14a can be confirmed on the inquiry screen 101 of the administrator terminals 4a and 4b via the Web server 11.

  When there is no reply mail within a preset time, or in the case of a predetermined abnormal event, the mail server automatically notifies the abnormal state that does not correspond to the identification information in the text by the set identification information. If the contents are included, an e-mail (warning e-mail) notifying the abnormality is sent to the manager terminal 4a installed in the branch office or sales office via the operation business manager, and provided in the manager terminal 4a. The warning device 5 warns with sound and light. Further, when the mail server determines that the state is abnormal, the mail server transfers the e-mail 3 transmitted from the driver to the e-mail addresses of the administrator terminals 4a and 4b of the corresponding transport operator set in advance.

  Business communication using e-mail is performed one by one for each work process of business on the day, and the driver's operation corresponding to this is performed from a delivery vehicle base, for example, as shown in FIG. Unloading of the vehicle 2a, “arrival” to the loading place at the time of shipment, “departure” after completion of loading, “halfway call” at a resting place, etc. for long distance flights, “arrival” to the destination, A reply e-mail is sent to the mail server after each work is completed at the time of "return" after completion of unloading. The text of the e-mail 3 returned by the driver includes, for example, a shortage of cargo when “arriving”, postponement of departure at the scheduled time of “departure”, inability to depart, etc. The postponement of arrival and the arrival inability, etc. are described in the “arrival” scheduled time, such as traffic congestion, and the postponement of return and inability to return are described in the “return” scheduled time.

  FIG. 3 is a schematic configuration diagram of an operation work reporting system according to an embodiment of the present invention.

  The operation management server 1 is connected to a communication network 6 such as the Internet, and the mobile phone 2 owned by the driver of each vehicle 2a such as a truck is connected to the communication network 6 via the mobile phone communication network of the mobile phone operator. It is connected. In addition, the administrator terminals 4a and 4b of the transportation company having jurisdiction over the vehicle 2a are also connected to the communication network 6, and an e-mail 3 for notifying the administrator terminal 4a installed at a branch office or sales office is notified. A warning device 5 for warning by sound and light is provided as a warning means when receiving the message. As the administrator terminals 4a and 4b, it is possible to use a commercially available desktop PC (personal computer), notebook PC or the like having a communication means for connecting to the communication network 6 and having a Web browser and an e-mail transmission / reception function. it can.

  The operation management server 1 includes a Web server 11, a mail server 12, a mail relay server 13, a database (DB) server 14, a NAS (Network Attached Storage) 15, and an application server 10, and these servers are connected via a LAN. . Although not shown in the figure, the system includes an operation manager terminal for various maintenance in the operation management server 1 and server maintenance, a router, a firewall, a switching hub, etc. for connection to a communication network 6 such as the Internet. . Each server in the operation management server 1 can be configured by using a workstation or a commercially available PC, and displays a CPU (Central Control Unit), a storage device such as a memory and a hard disk, images and texts, etc. constituting the workstation and the PC. Description of the display device, the input device such as the keyboard and the mouse, the communication and other input / output devices, and the configuration drawings thereof are omitted. Also, detailed description of various means that function by executing software programs using these will be omitted.

  The Web server 11 performs operation flight inquiry, mail transmission / reception history inquiry, maintenance functions of various master tables, and the like with the administrator terminals 4a and 4b of the carrier through the communication network 6. The mail server 12 transmits / receives an operation management mail to / from the mobile phone 2 owned by the driver, and automatically generates an e-mail 3 to be transmitted to the mobile phone 2 owned by the driver based on a preset schedule. Along with this, a resident process is responsible for a monitoring function that extracts information from the e-mail 3 returned from the mobile phone 2 and updates the database or determines whether to send or transfer the e-mail 3 to the administrator terminals 4a and 4b registered in advance. Monitoring module (monitoring means) 12a. The mail relay server 13 is a server through which outgoing mail is routed. The mail relay server 13 determines a mobile carrier, a communication carrier, etc. based on the envelope and header information of the received electronic mail 3, and transfers the mail.

  The database (DB) server 14 stores various data such as a transportation ledger, daily flight reports, and driver notification information in a database (not shown), and updates these data in cooperation with the Web server 11. . A NAS (Network Attached Storage) 15 is provided as a backup server for various data. The application server 10 supports various functions throughout the operation management server 1, performs various functions other than the above servers, and performs management necessary for cooperation between the servers. The monitoring module 12 a provided as a function of the mail server 12 may be provided on the application server 10 side and configured to function in cooperation with the mail server 12. Note that these servers do not necessarily have to be independent devices by LAN connection, and may be configured to function by executing a program installed in one device.

  A specific content in which the transport company connects to the operation management server 1 from the administrator terminals 4a and 4b via the Web server 11 and accesses the database server 14 will be described. Items to be entered from the administrator terminals 4a and 4b include the name of the consignor master, the sales office name, the operation manager name, the e-mail address and other company masters, the name, the operation manager name, the e-mail address, etc. Operator master, name, driver master such as e-mail address of mobile phone, contract sales office, shipper, baggage, departure / arrival time, scheduled arrival / departure time, vehicle, basic information of flight such as driver, weekday flight, holiday flight, There are operation days of operation flights of operation patterns such as a holiday on weekdays, etc., and these items are input to the master table by the database server 14 by inputting these items from the administrator terminals 4a and 4b via the Web server 11. The information can be browsed and edited as shown on the inquiry screen 101 in FIG. 1 via the Web server 11. Detailed input and editing screens using a Web browser are omitted.

  The specific contents of the automatic mail transmission / reception function of the mail server 12 will be described. The mail server 12 acquires the schedule information of the corresponding vehicle by referring to the operation date, scheduled arrival / departure time, etc. via the database server 14 by the monitoring module 12a. Then, based on the acquired schedule and schedule information, the e-mail 3 is automatically generated by inserting or the like along a template (template) prepared in advance, and the generated e-mail 3 is carried by the driver of the corresponding vehicle 2a. It waits for a reply mail from the mobile phone 2 owned by the driver who has sent the telephone 2 and received the e-mail 3. The mail server 12 that has received the e-mail 3 returned from the scheduled time and place such as outgoing, incoming, and halfway call by the driver extracts the information by the monitoring module 12a and operates via the database server 14. The actual departure and arrival times are recorded in the flight database, and if there is a description in the body of the reply mail from the driver, the information is also recorded and updated. The reply mail of the mobile phone 2 is also written according to a predetermined format, and the mail server 12 extracts each piece of information based on this.

  In addition, the mail server 12 determines whether the monitoring module 12a exceeds a preset allowable range for the scheduled arrival / departure time, if the reply time of the e-mail 3 exceeds a preset allowable time, or the mail text Branches and businesses registered in advance by generating e-mail 3 (warning e-mail) that automatically notifies the abnormal state, etc. by judging when abnormal information (identification information) set in advance as an identification code is received This warning mail is transmitted to the mail address of the administrator terminal 4a at the place, and a warning device 5 provided in the administrator terminal 4a is used to warn with sound and light. When there is a description of a communication item or the like in the text, it is forwarded via the mail relay server 13 to the mail addresses of the administrator terminals 4a and 4b registered in advance.

  Specifically, the functions of the Web server 11 include a “login” screen that is transmitted to the management terminals 4a and 4b of the carrier that has registered for use of the operation management server 1 in advance and displayed on the Web browser, and various data inputs. In addition to the “menu” screen, such as editing, transition to related work, function restrictions by user authority, etc., depending on the menu screen, partner companies, vehicles, drivers, users, operation parameters, sales offices, employees, customers, etc. "Cooperation company maintenance", "Vehicle master maintenance", "Driver master maintenance", "User master maintenance", "Operating parameter setting", "Sales office" for new registration, change and deletion of each information From each of the “Master”, “Employee Master”, and “Customer Master” screens and the management terminals 4a and 4b, CSV (Comma Separa) ed Values) Various data uploaded as data is recorded and updated in the database of “Transportation Ledger” and “Daily Flight Report” via the database server 14 by batch processing. ”Screen, transport ledger, daily flight report information change, delete,“ assignment of carrier, daily flight report ”screen, operation status inquiry, broadcast e-mail An “operation status inquiry” screen for transmission, an operation flight information inquiry, an “mail transmission / reception inquiry” screen for inquiry of abnormality notification mail, etc. are generated and transmitted to the management terminals 4a and 4b, and the management terminal 4a 4b has various functions for performing processing corresponding to responses from 4b. As a function of the Web server 11, an administrator screen for remotely performing various maintenance and server maintenance in the operation management server 1 may be provided.

  As described above, the transportation company connects to the Web server 11 using the Web browser from the administrator terminals 4a and 4b and accesses the database via the database server 14 to process the database as described above. In order to import data into the local business management software, in addition to the maintenance process of various masters such as basic information, vehicle information, driver information, operation parameters, etc., confirmation of the work status of the transportation ledger and daily flight report There are download of flight data from the database of the operation management server 1 in CSV format, inquiry of e-mails displayed as a list like the inquiry screen 101 of FIG.

  Next, with reference to FIG. 4 to FIG. 7, the flow of operation processing in the operation work report system will be described.

  FIG. 4 is a flowchart for explaining advance preparation in the operation work reporting system according to the embodiment of the present invention.

  Referring to FIG. 4, prior to the operation of this system, as an advance preparation, the transportation company determines the operation schedule, the partner company, etc., and uses other business systems mounted on the administrator terminals 4a and 4b. Then, a service schedule table indicating registration of information on the partner company and a time schedule for each vehicle or driver is created (step S101). After confirming the created contents, the transportation ledger registered in the database of the operation management server 1 and the CSV data for taking in the daily flight report are output (step S102), and the output CSV data is output to the Web server 11 of the operation management server 1. It is accessed and uploaded from the “operation support table / operation date specification table data import” screen (not shown) of the Web browser of the administrator terminals 4a and 4b in a batch and is imported into the database of the operation management server 1 (step S103). After the data has been captured, access to the database of the operation management server 1 from the administrator terminals 4a and 4b, and on the edit screen of the Web browser of the administrator terminals 4a and 4b, the contents of duties of the partner company, vehicle, driver, etc. The change and additional registration of the mail contact pattern such as the person in charge, the work type, the halfway call time and the number of times are performed (step S104).

  FIG. 5 is a flowchart for explaining the processing of the monitoring module shown in FIG.

  Referring to FIG. 5, the monitoring module (monitoring means) 12a of the operation management server 1 monitors the daily flight report data via the database server 14 (step S201), and confirms the operation status based on a preset schedule. The e-mail 3 is sent to the e-mail address of the mobile phone 2 owned by the driver of each vehicle 2a (step S202). The driver who received the e-mail 3 for confirming the operation status refers to the e-mail header and the e-mail body, and if there is no change in the confirmation contents, there is a corresponding matter when there is a change, and there is a notification matter. In this case, the e-mail 3 having a message to that effect is returned from the mobile phone 2 to the mail server 12 (step S203). The monitoring module 12a that has received the reply mail extracts the information included in the reply mail and reflects the information in the daily flight report via the database server 14 (step S204). For example, the content of the body of the reply e-mail is described in a predetermined format such as the number of palettes in the first line, etc., or a template is prepared for each communication item, or for each predetermined information. By distinguishing with the identification header, the monitoring module 12a can be automatically reflected in the database.

  FIG. 6 is a flowchart for explaining an operation status inquiry in the operation work report system according to the embodiment of the present invention.

  Referring to FIG. 6, the transportation company refers to the operation status inquiry screen as shown in the reference screen 101 of FIG. 1 using the administrator terminals 4a and 4b (step S301), and the operation status and communication. It is possible to grasp the matter, change the schedule as necessary, and send the e-mail 3 to the mobile phone 2 owned by the driver of the vehicle 2a based on the information (step S302). At that time, by utilizing the broadcast mail, it is possible to transmit the common communication items in a lump without setting each vehicle or driver individually.

  FIG. 7 is a flowchart for explaining additional functions in the operation work reporting system according to the embodiment of the present invention.

  Finally, as an example of the additional function, a pallet number notification function and a driver information bulletin function will be described.

  The pallet number notification function is a function in which the driver notifies the operation management server 1 of the number of pallets by e-mail 3 at the time of shipment and arrival, and the operation management server 1 applies, for example, a corresponding program by notification of the number of pallets. By mounting on the server 10, it becomes possible to use it as an index for grasping and improving the loading efficiency. Further, by inputting the number of empty pallets, it is possible to grasp the pallet collection rate and use it as an index for thorough collection.

  Referring to FIG. 7, the driver of the vehicle 2 a connects to the operation management server 1 using the browser function of the mobile phone 2, and traffic information, road construction information, and weather information during vehicle operation via the Web server 11. Snow congestion status, freezing status, service area, parking area congestion information, etc. are sequentially input (step S401). The Web server 11 that has received the information input from the mobile phone 2 stores the driver notification information in the database together with the breaking flag via the database server 14 (step S402), and at the same time, the monitoring module 12a receives the breaking information from the driver. (Step S403). The monitoring module 12a, which has received the bulletin notification and checked the bulletin flag with reference to the database, searches the database for the corresponding area where the reported vehicle is running, the neighboring area, or the scheduled vehicle, and received the report. The contents of the driver notification information are transmitted to the corresponding vehicle by broadcast mail (step S404). The notification information from the driver is not limited to the browser function of the mobile phone 2, by making it possible to distinguish each information by a predetermined identification header, or by preparing a template according to each information, E-mail 3 can also be used.

  In this way, the present invention aggregates information from drivers of transportation companies nationwide as a cloud service, so that it can share not only the information of its own drivers but also information of other transportation companies, and in some cases It is possible to know traffic jam information and the like earlier than radio broadcasting, and to provide the information to TVs and radio stations.

  The embodiments of the present invention have been described above with reference to the drawings. However, the present invention is not limited to the above-described embodiments, and various modifications can be made without departing from the technical scope of the present invention. Is possible.

1 Operation management server 2 Mobile phone 2a Vehicle (truck)
3 email 4a, 4b administrator terminal 5 warning device 6 communication network 10 application server 11 web server 12 mail server 12a monitoring module 13 mail relay server 14 DB (database) server 15 NAS (Network Attached Storage)
101 Inquiry screen

Claims (1)

And the operation management server, which is connected to the communications network,
An administrator terminal of an operation manager who is connected to the operation management server via a communication network and is responsible for transportation operations;
A mobile phone having an e-mail transmission / reception function owned by the vehicle driver,
The operation management server is
A web server that displays an operation status inquiry screen on the administrator terminal by using a browser function and receives information input by the operation work manager ;
A mail server for exchanging information with the mobile phone;
Information about the transportation business de - stored in database, and the database server in order to see,
An application server for running application programs ,
The mail server is
The operation management data for each vehicle stored in the database is acquired based on a schedule set in advance via the database server, and an email of transmission matters is transmitted to the vehicle driving worker, and a reply from the vehicle driving worker is sent. extracts report information from the mail while stored in the operation management data of the vehicle, when an abnormality is detected, the monitoring of notifying the warning information to the administrator terminal performs transmission of warning mail to the vehicle operator personnel Having means ,
Uses a mobile phone owned by a vehicle operator to communicate operation status via e-mail
A line work reporting system,
The monitoring means includes
The schedule information of the corresponding vehicle input in the operation management data is acquired, and based on the acquired schedule and schedule information, an e-mail is automatically generated by insertion along a template prepared in advance, and then the vehicle driving worker To each mobile phone for each work process (departure, arrival, departure, departure, halfway call, arrival, return) on the day,
From the information of the reply mail from the vehicle driver who responds to this, if there is no change in the confirmation contents, as it is, if a change occurs, the format agreed in advance, or a template according to each communication item, Alternatively, the corresponding information is automatically extracted by distinguishing it with an identification code for each predetermined information, and stored in the operation management data provided on the operation status inquiry screen of the manager terminal via the database server. And
For the number of pallets included in the extracted and stored information, the loading efficiency is calculated by operating the application program via the application server,
When a scheduled reply mail from the mobile phone has not arrived within a predetermined time, a warning mail for notifying warning information to the administrator terminal is automatically generated and transmitted,
In the administrator terminal,
When the warning information is received, warning means for warning by sound and light is provided,
The schedule change information input by the operation work manager using the browser function with reference to the operation status inquiry screen is transmitted to the Web server,
The mail server is
The schedule change information received via the Web server is notified to the vehicle driving workers or to the parties concerned by a broadcast mail in a lump sum of communication items common to the vehicle or the vehicle driving workers. Operation business reporting system.

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